Midtown Reykjavik by Heimaleiga

The only good thing about the hotel was the location. It was walking distance to the BSI bus terminal and Bus Stop 6. It was next door to a bar which got noisy at night. I would not recommend this hotel. There’s no front desk, no receptionist. They text you a personalized pin number that you use to open the front door and your room. The room was tiny. There’s no desk to put your things on. The sink faucet was loose. No place to put the hand towel, they had just placed it on the sink. No bathroom counter. No lobby, just a couch on the main floor and two ipads to check in yourself if you did not do that ahead of time online. No bathroom in the lobby to use while you wait for your room to be available. There is a luggage storage room in the basement, but all guests have access to it, so it’s not secure. They even say that they don’t take responsibility for your items. No attendant keeping an eye on it. They say they have extra supplies (toiletries, towels and linen) in the luggage storage room. It’s just a tiny cabinet with a few supplies for the entire hotel. They were out of bath towels for days. There’s a live online 24/7 chat. I sent them a chat at 8pm requesting towels to take a shower. They said they would deliver it. After 2 hours, I chatted them again and they said they had no one at the property and that I would have to wait until morning. What kind of hotel doesn’t have towels??? Do not recommend. Especially for the price we paid per night ($300).

It’s in the middle of a very popular area, but is hard to find and you had to park several blocks away using street parking in addition to Schlesinger your luggage to the hotel. Staff was obviously used to the complaint and very unsympathetic. That said the room was clean and it had a good shower. The noise from the people enjoying nightlife outside the window made sleeping a challenge.

It’s very convenient and very clean , parking is an issue though !

This location is unbeatable!! It’s in the heart of the city, walkable to all restaurants, pubs, shops, etc.. The only thing is parking (but that’s the general problem in downtown area). You have to pay parking, and in P1 zone, where the hotel is, is pretty pricey. You can walk few blocks and park in P2. I’d def pick this hotel again. Highly recommend.

The keypad entry for the hotel & room was malfunctioning- too many attempts & the alarm went off all over the hotel. Thank God the very nice lady who was working around the hotel helped us; there was no reception staff (which the post did NOT make clear or mention at all maybe). It would’ve been helpful on sheets of basic info (eg which remote was needed to shut the window that couldn’t be reached…) how to use the jacuzzi that seemed to be out of order maybe, where the hairdryer was hidden

I stayed at Midwest for 4 nights. At check in the email said the room would be ready for 2. Got there and it wasn’t ready until 3. First walk thru the room the toilet had no seat on it and the safe wasn’t working. Also the view from the room is a back alley looking at roofs. Also something to note is that you have to request room cleaning or towels refreshed a day in advance. Which I did and it want until day 3 that they came to clean the room. But in the meantime the reception that is only reachable by phone said to me to go to the basement and I can find more towels and coffee for the room. Which I did and there was nothing there. Absolutely terrible service. Also note that you will have to pay for parking everywhere around the hotel. If your walking around and taking tours and don’t have a rental car it’s not to bad of a location. Lots of bars and restaurants around.

Really enjoyed our stay here. Clean, modern, and cool design. Location couldn't be better, right in the heart of everything downtown Reykjavik has to offer. No parking can be tough, but we found a spot a couple blocks away, not too bad.

The room was huge but the shower was broken. You physically had to pull up on the shower knob during the entire shower or else the water turned off completely. Missing light bulbs in two lamps and also light in shower was out of the ceiling and just hanging down by a wire. Hot tub was dirty so didn’t get to use that amenity. Great location though and worth the money if you need a place to stay close to everything.

Intet personale at tale med, helt automatisk hotel med en del adgangskoder. Nogle koder var "fælles". Fx lauggage depot, hvilket var lidt vildt, når man tænker på der også kan ligge laptops, pas og andre værdifulde elementer alt uden opsyn og alle med koden kunne i teorien stjæle fra hinanden.

Water smell funny. No lobby. Difficult to get taxi service.

The stay was only ok. The room was clean but very basic. It's self check in style with no reception, which I've stayed in before, but this experience wasn't great. Small improvements would have made our stay much better. There were only enough towels for one each. I asked for extras and I had to go several times to different floors to look for them over two days. They finally brought them to our room on day three. There was only one rubbish bin in the bathroom, which filled up fast when travelling with kids and was really inconvenient. There were no bedside lamps, so you either had overnight lights on or none at all. Again, awkward when you want to be up reading while the kids are in bed. We requested cleaning one day, but they never turned up. Also, check out is at 11, but they locked our room code at 10:50 and we couldn't get in to retrieve our bags. It would have been very stressful if the cleaner hadn't been there to help. There was live music every night in the bar below from 8-11pm, and it was loud enough to sing along! It didn't bother us, and they gave us earplugs, but don't stay here if you want a quiet evening. The one plus is they were pretty quick to respond on WhatsApp with any questions. And the location was good. Bottom line, I would ONLY stay here if you get it really cheap. There were better places nearby that were cheaper.

The only good thing about the hotel was the location. It was walking distance to the BSI bus terminal and Bus Stop 6. It was next door to a bar which got noisy at night. I would not recommend this hotel. There’s no front desk, no receptionist. They text you a personalized pin number that you use to open the front door and your room. The room was tiny. There’s no desk to put your things on. The sink faucet was loose. No place to put the hand towel, they had just placed it on the sink. No bathroom counter. No lobby, just a couch on the main floor and two ipads to check in yourself if you did not do that ahead of time online. No bathroom in the lobby to use while you wait for your room to be available. There is a luggage storage room in the basement, but all guests have access to it, so it’s not secure. They even say that they don’t take responsibility for your items. No attendant keeping an eye on it. They say they have extra supplies (toiletries, towels and linen) in the luggage storage room. It’s just a tiny cabinet with a few supplies for the entire hotel. They were out of bath towels for days. There’s a live online 24/7 chat. I sent them a chat at 8pm requesting towels to take a shower. They said they would deliver it. After 2 hours, I chatted them again and they said they had no one at the property and that I would have to wait until morning. What kind of hotel doesn’t have towels??? Do not recommend. Especially for the price we paid per night ($300).

Excellent facilities, everything very clean and functional.

The common areas need a little work on being clean. Gzz zzz Tax p arbage in the hallways.

一進房間，床鋪非常髒，一看就是沒換過床單、被套與枕頭套，廁所的衛生紙是濕的，我真的很傻眼。 想說獨旅要對自己好，我還預訂很大的房間，有客廳、陽台、臥室，但是清潔度真的有待加強。 WhatsApp 客服人員的服務很好，因為我後來看完極光回房間已經凌晨兩點，才發現床很髒，當下他也只能請我到儲藏室自行拿需要的物品，隔天早上再請房務來整理。

Rent værelse. Meget larm fra gaden. Men de udleverer ørepropper. Indtjekning kunne være lettere. Det er ikke nemt at vide, at man bare skal trykke på en sort boks for at indtaste sin kode. God placering, hvis man vil i byen.

Vi hadde et flott hjørnerom med vid utsikt. Men det ble ikke gjort rent på de 5 dagene vi var der! Vi betalte ISK 50,000 per natt og forventet rengjøring ihvertfall annenhver dag. Men de bare skiftet håndklær og tømte søppelkassen. Det var ingenting å henge håndklene på så vi måtte bytte hver dag.

Stay far away from this property! The room was not cleaned prior to check in. We arrived to a room that had garbage and linens from old tenants. Worst of all the room would not lock. We called the hotel staff multiple times, showed the problem to the staff were promised that the lock would be fixed the following day because no other rooms were available. No one ever arrived to fix the lock and when we called again we were told that nothing could be done about the lock and we could not be moved to a different room.

Booked a room with a balcony, in a pictures you can see two different styles of sofas, there were no sofa. Only two chairs. Balcony is not separated from other rooms, so you can get visitors. In a balcony only one chair to sit. Bathroom is huge, but nowhere to hang either a towel or clothes. But the worst thing was bed bugs. Woke up in the morning with small itchy bites everywhere. Contacted the hotel and got an apology. I would not recommend this hotel, way too high price for such a low standard.

Clean and very convenient location and cheap price

The good - there couldn’t be a better location. This is right in the center of the tourist area. Many shops, restaurants, and the famous “rainbow street”. Beds are comfortable, a nespresso maker with pods in the room. The bad - It was not made clear when I booked this hotel that it is fully self-serve. There is not a receptionist, or any staff there. I was emailed a code to get into the hotel and another code for the room. There was a group of elderly women who had been just sitting in the lobby for hours, unsure of what to do. The luggage storage is unsecured and unattended, which made me nervous. If you need two beds instead of one, email them ahead of time because you will not see an employee. There is no deadbolt or way to secure the room door from the inside. As two young women in a foreign country, this made us nervous. We pushed a chair against the door so at least we would wake up if someone entered. The very bad - there is a live band in the bar on floor one. Every night. Our room was on floor two, exactly above the band. They started playing at 8pm and stopped at exactly 11pm, and it sounded like they were playing inside of our room it was so loud. If you plan to be out and about until 11 or later, this isn’t a problem. However, if you are exhausted from a long flight and haven’t slept in over 24 hours, it will be torture. Even with ear plugs it was loud. The band was quite good though, and played a wide variety of songs.

Overall, the building is in a great location in downtown, just blocks from the rainbow road and the church. The room is very nice, with a small kitchenette. The beds were comfortable. Here are the cons: 1)We stayed there on Thursday and Friday nights. We were in room 204 on the second floor. There is a restaurant/bar directly below the second floor and they have a band on Thurs-Saturday nights from 8pm-11pm. The band stopped at exactly 11pm. The hotel was supposed to leave earplugs, but did not, even after we requested them. The band was great and played all our favorites. 2) In June it doesn’t get dark and the curtains did not cover the entire windows. So, bring eye shades. 3) The refrigerator did not get cold. 4) The water smelled like sulfur. I only mention this because we stayed in a different hotel and the water did not smell.

very noisy and the room was very stuffy - not great circulation

The room was super nice, with a balcony and views of the harbor.

Overall, the property was great if you don’t mind being by loud bars and sleeping in warmer temperatures (air circulation was poor). The room was clean, spacious, and in very walkable area!

Stylish, small, clean room with a great view. No issues with self check-in or check-out, very simple and straightforward.

Great location in a vibrant part of town. Great beds, large room. Perfect for families.

The room was huge but the shower was broken. You physically had to pull up on the shower knob during the entire shower or else the water turned off completely. Missing light bulbs in two lamps and also light in shower was out of the ceiling and just hanging down by a wire. Hot tub was dirty so didn’t get to use that amenity. Great location though and worth the money if you need a place to stay close to everything.

The room was in general poor condition. Cracked glass, trash was overflowing down stairs. Overall unfinished.

We really liked the privacy of the apartment, and the patio was nice. The bed was not very comfortable and there definitely needs to be two more pillows. It’s a small space, but it was fine for our intended use, just two nights in between flights! We really liked the bars nearby and the location was great. Just be prepared to walk a few blocks from the bus stop with your luggage! We could not find or figure out a thermostat, so being on the fifth floor was way too hot. We ended up keeping the patio door propped open while we were there to cool it down. I don’t think we would stay here again, just because the bed was uncomfortable and it was too hot. The black out blinds also don’t cover as much as we’d like, or as much as other places would offer. I will say the communication with staff was excellent, as was the ease of check-in and check out. And the location again was superb.

Great property, don’t really have any contact with staff in person, but communications were very good

fire alarm went off and no one was on site to do anything about it....very weird not having on site employees. Alarms went off in middle of the night and had to go out into the cold...this is unacceptable to not have employees to research and turn off alarm sooner.

Would definitely stay here again. The apartment was very clean with lots of natural light. Laundromat very close by. Great location for shopping and restaurant options. Very walkable area. Most of all though, superb communication from the management. Call or email - they will respond quickly and are very helpful!

The hotel is right in the middle of all the best shopping and dining, which is awesome! Our room was clean and they did their best to clean it quickly for early access. The only negative feedback I have is that there is no one working the front desk -ever. There’s no direction on where to store your luggage or how you’ll know when your room is ready besides asking staff. In many cases, the code to the luggage storage was wrong. That can be a real let down when you arrive at 7:30 AM and have to wait for your room until 2:00 pm. Otherwise, I would recommend it.

The stay was only ok. The room was clean but very basic. It's self check in style with no reception, which I've stayed in before, but this experience wasn't great. Small improvements would have made our stay much better. There were only enough towels for one each. I asked for extras and I had to go several times to different floors to look for them over two days. They finally brought them to our room on day three. There was only one rubbish bin in the bathroom, which filled up fast when travelling with kids and was really inconvenient. There were no bedside lamps, so you either had overnight lights on or none at all. Again, awkward when you want to be up reading while the kids are in bed. We requested cleaning one day, but they never turned up. Also, check out is at 11, but they locked our room code at 10:50 and we couldn't get in to retrieve our bags. It would have been very stressful if the cleaner hadn't been there to help. There was live music every night in the bar below from 8-11pm, and it was loud enough to sing along! It didn't bother us, and they gave us earplugs, but don't stay here if you want a quiet evening. The one plus is they were pretty quick to respond on WhatsApp with any questions. And the location was good. Bottom line, I would ONLY stay here if you get it really cheap. There were better places nearby that were cheaper.

Really decent place, especially for the price. Very cut-and-dry self check-in kind of place. It’s in a good central location and only a few minutes away from Bus Stop 6. I did read other reviews that there were issues with the check in codes and noise from the bar, but I didn’t experience either of these problems. If you don’t need a ton of amenities, I recommend it.

We booked to stay at this hotel. Then the day before we went to stay we booked our activities and bus ticket for the airport for when we left based on this location. Then we could walk everywhere. The night before we checked in they sent an email advising there was a 'water and heating issue' and moved us to an apt complex. The apt was nice - but not even close to the hotel. We then had to taxi to all our prepaid activities and bus stop - which was quite expensive. In addition check out at the apt was 10am as opposed to 11am at the hotel. So we had to stand outside longer because we booked the bus based on checkout. Highly inconvenienced!

The keypad entry for the hotel & room was malfunctioning- too many attempts & the alarm went off all over the hotel. Thank God the very nice lady who was working around the hotel helped us; there was no reception staff (which the post did NOT make clear or mention at all maybe). It would’ve been helpful on sheets of basic info (eg which remote was needed to shut the window that couldn’t be reached…) how to use the jacuzzi that seemed to be out of order maybe, where the hairdryer was hidden

Not a good experience. Will not recommend anyone. Staff is not accommodating. We reached one hour early after 16hours journey and asked for an hour early checkin and room was ready. They wanted to charge $45 for one extra hour. Where is customer service? Its online check in only. So they can just answer when they are ready and not when you need them. Water was smelling. Bathroom was smelling. Only location was good. Everything else was an issue.

Stay far away from this property! The room was not cleaned prior to check in. We arrived to a room that had garbage and linens from old tenants. Worst of all the room would not lock. We called the hotel staff multiple times, showed the problem to the staff were promised that the lock would be fixed the following day because no other rooms were available. No one ever arrived to fix the lock and when we called again we were told that nothing could be done about the lock and we could not be moved to a different room.

Excellent location!!!

Great central location and great price for a modern hotel room and bathroom.

Great location near restaurants, pubs and shopping. Grocery store nearby too. Easy walk to tour pick-up stocks. Bed very comfortable.

It’s very convenient and very clean , parking is an issue though !

This location is unbeatable!! It’s in the heart of the city, walkable to all restaurants, pubs, shops, etc.. The only thing is parking (but that’s the general problem in downtown area). You have to pay parking, and in P1 zone, where the hotel is, is pretty pricey. You can walk few blocks and park in P2. I’d def pick this hotel again. Highly recommend.

Really enjoyed our stay here. Clean, modern, and cool design. Location couldn't be better, right in the heart of everything downtown Reykjavik has to offer. No parking can be tough, but we found a spot a couple blocks away, not too bad.

Fantastic location, right in the heart of downtown Reykjavik, and a short walk from almost all the main tourist spots. It was safe, and easy to access too. The room was spacious and modern, and the shower was great! The team are very responsive- and fixed an issue as soon as I raised it. Just as a note, downtown gets quite noisy at night. There are earplugs provided, though I didn’t mind the noise myself! No air-conditioning for the summer, but opening the window suited me fine (though it increases the noise).

Great location and despite being downtown was quiet after midnight. Very happy with stay and would return.

Great quality and location. Can be loud, but that’s expected in a central city location

In the middle of shopping street and rainbow street. Great location.

Très bonne location. Chambre calme et propre. Salle d’eau sympa mais qui mérite plus de quoi accrocher des serviettes ou poser ses affaires de toilettes La machine à café du lobby est très appréciée

This property is located in the middle of it all. There were lot's of options for dining and shopping and everything was within walking distance. Bus stop for airport transportation and excursions was just a 5 to 10 minute walk from the property. It is located on a no drive street and we liked that. You do not need a car if you stay at this property. There is a bookstore/coffee shop/bar next door that has live entertainment at night. We did enjoy beverages there. Even though we had seen previous reviews complaining of noise from the bands next door, we never heard a peep in our room. It was nice and clean and quiet. It was great to have a small refrigerator and coffee maker in our room as there is not restaurant or bar at the hotel itself.

Pros: great loacation. It’s close enough to walk to many shops and bars. The night life in the area was fun. Cons: it was advertised with a continental breakfast that was available for purchase, but there wasn’t one. They provide earplugs for sleeping and they were needed.

Mitt rum - på Room-with-a-View helt saknade view. Värre var att det låg rakt över en restaurang med hög diskomusik! Frukosten var inte alls bra och kostade en extra €20 om dagen.

The room was excellent. Clean and comfy beds. Breakfast couldve had more options. Staff could be a ittle more friendly at check in. Great location.