Name: Novotel Cairns Oasis Resort
Address: 122 Lake Street, Tropical North Waterfront, Cairns, Queensland, Australia, Cairns, Cairns, AU
Price range: US$165–US$303 per night
Rating: 8.38

What guests think

Across many reviews of Novotel Cairns Oasis Resort, guests praise its central, walkable location and the large lagoon-style pool with sandy beach and swim‑up bar, noting a strong family focus with kids’ activities and generally friendly, helpful staff.

Breakfast is frequently highlighted as a plus, though some found options repetitive or gluten‑free choices limited. Rooms are mixed: many clean and comfortable, but several mention dated fittings, small bathrooms or beds, maintenance issues (AC, fridges, ants, musty smells), and occasional noise. Service can be inconsistent with slow check‑in, queues, or delays at bars, and the popular pool area lacks enough loungers or shade and can feel crowded. Expect a lively, family‑oriented resort stay centered on the pool and location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Standout lagoon‑style pool with sandy beach and a swim‑up bar, plus family activities that keep kids engaged. Downsides include too few loungers or shade, occasional crowding (sometimes with non‑guests), and slow bar service; the gym is small/limited.

Related guest reviews

10

daniel

21 Jan 2025

·

Stayed 7 nights

My wife and i with our 2 boys 8 and 10 stayed for a week the staff were awesome the food and bar was fantastic we had breakfast most days lunch a couple of days and dinner twice and It was all great. the pool is amazing and the boys had a great time doing the activities in kids club .we had a great time and i would return

8

Cosmos Denzil

1 Jan 2024

·

Stayed 7 nights

The pool didn’t have enough umbrellas and was open to public which meant there was never enough deck chairs to sit in

2

Carolyn W

31 Dec 2023

·

Stayed 5 nights

The wait-staff were helpful. Though the cleaning staff tried to come in to clean the rooms at 9:00am and when I said that was too early .. she had the audacity to say that her shift ends at 2:30 pm .. ?! Subsequently our rooms didn’t get a thorough clean after . Ill- equipped gym with no free weights for a 4 star property - very disappointing. Overall not very professional for a 4 star resort and has the feel of a much more budget one.

8

Kristina

1 Aug 2025

·

Stayed 6 nights

Lovely hotel, clean room, nice breakfast and convenient location. The pool is really nice however there isn’t enough sun beds to lay on for everyone, you have to fight for your life or camp in the morning to get a spot. One day they have half cleaned our room, the beds were done but didn’t replace any tea/coffee, took towels and didn’t replace with fresh ones, lucky bathroom had extras. The majority of people staying there were retirees and families with kids in 70/30 proportion. The front desk seems understaffed and if you ever need a new towel after swimming in the pool it’s a bit of a wait. Our room was right next to the lift, which was making a lot of noise as people were taking the rides in it day and night, a bit of WD-40 and our stay would have been a lot more pleasant.

8

James

20 Jan 2025

·

Stayed 1 night

When the neighborhood lost power, Oasis still had it!!👍👍

10

Andrea

13 Apr 2025

·

Stayed 6 nights

Excellent resort with kids. The pool is magnificent , with the sandy beach. Swim up bar is a bonus. It’s great you can order food even at the swim up bar. The resort staff very helpful and very friendly. The breakfast buffet is excellent, so much to chose from . The lady who is greeting you is super lovely. Rooms are clean and perfect for a good night sleep beds are extra comfortable. Everything is wonderful in this hotel so close to the esplanade like 5 min walk. Only issue I had, the let the public to walk in and swim in the pool, by 10 am there was no available chairs and most people who reserved the sun beds had their own towels from outside I even asked one of them they told me they can just walk in while the paying customers don’t get a sunbed, while I paid over $200 for a night. Due to the public traffic on Saturday the pool was hectic. They need to respect the customers and close the public out who just wish to walk in for a swim. Otherwise I loved the resort would return again

10

Matthew

11 Oct 2025

·

Stayed 4 nights

Pool bar was great

10

Valentyna

26 Jul 2025

·

Stayed 7 nights

Awesome pool, great location, good food and the buffet breakfast is the best I've ever had

10

Michael

2 Nov 2025

·

Stayed 2 nights

Nice resort feel with large beach entrance pool with real sand.

10

sonya

24 Oct 2025

·

Stayed 1 night

The amenities are great. Service at the bars all a bit slow though.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Generally clean with daily servicing, but standards are inconsistent. Reports cite ants and musty odours, dirty curtains or balconies, and slow clearing of tables or pool areas.

Related guest reviews

6

Jocelyn

13 May 2025

·

Stayed 3 nights

Rooms at the Novotel appeared to be recently renovated and clean. Bathroom was very small but very clean. Rooms were nice and spacious and clean as well. But there were these tiny bugs that were crawling around, and our AC literally leaked on the floor. They came and sprayed for the bugs and put some towels under the AC. The staff were all nice and pleasurable. The exterior of the property looked terrible though. Very dirty and old and run down. It was an okay stay for the short time we were there but I wouldn't stay again.

8

Kristina

1 Aug 2025

·

Stayed 6 nights

Lovely hotel, clean room, nice breakfast and convenient location. The pool is really nice however there isn’t enough sun beds to lay on for everyone, you have to fight for your life or camp in the morning to get a spot. One day they have half cleaned our room, the beds were done but didn’t replace any tea/coffee, took towels and didn’t replace with fresh ones, lucky bathroom had extras. The majority of people staying there were retirees and families with kids in 70/30 proportion. The front desk seems understaffed and if you ever need a new towel after swimming in the pool it’s a bit of a wait. Our room was right next to the lift, which was making a lot of noise as people were taking the rides in it day and night, a bit of WD-40 and our stay would have been a lot more pleasant.

8

Garry

21 Sept 2024

·

Stayed 3 nights

We stayed in room 121. The outside balcony area was filthy. The tiles had green algae growing on them which made feet feel dirty sitting outside. The floor in our room looked clean but our feet felt and looked dirty after walking around for a short time. Felt like sand on the floor boards. The staff were hit and miss. Most doing their job without the enthusiasm you would expect from a nice hotel like this. We wanted to eat at the terrace bistro one night so we were told to select a table on balcony. All the tables that were not being used had dirty plates glasses etc piled up. it took two attempts to get a table cleared. The bar staff were just standing chatting amongst themselves but when I asked for a small table to be cleared it appeared to be a big request. On the second request one girl came out and was friendly and helpful. The pool area was lovely and bar staff more happy and friendly. Most of the common areas of the property were nice and lush greenery that had a nice tropical feel.

8

María Isabel

25 Nov 2025

·

Stayed 4 nights

Even though the hotel is a bit older and some areas feel slightly dated, it’s still a good hotel overall. The staff are friendly and welcoming, the location is excellent, and breakfast offers a good variety. Some areas could be better maintained and cleaned, but overall, it’s a pleasant stay.

10

??

16 Aug 2024

·

Stayed 5 nights

プールも毎朝掃除されていてとても綺麗だった。綺麗な砂浜もあり、子供達が喜んでた。週末はちょっとしたイベントでスタッフさんがおもちゃで遊んでくれて楽しそうだった。電子レンジは1日10ドルで借りれるとのこと。今回は利用せず。部屋も綺麗だったが、5階なのにアリがいたのは嫌だった。持ち込む物に気をつけないと蟻の大群に見つかり大変だった。口コミを見てシャワーで床がびしょびしょになるとあったので、シャワーカーテン持参したが、これがかなり良かった！最小限に抑えられ快適にトイレも使用できた。口コミがとても役立った。けれど、目の前にコインランドリーもあるし、徒歩で楽しめる立地は最高でした！アリ以外は全く不便なく清潔なホテルでスタッフ対応もよくまた利用したいと思いました。

Translate

4

Belinda

13 Aug 2025

·

Stayed 9 nights

Room was ok. Requested a room with pool view BUT didn’t get to stay in one. We were in room looking at the back of pergola area over outdoor breakfast area. Door into room needed fixing as wouldn’t close properly. Curtains are filthy, drag on floor. place needs a good clean and new curtains throughout

10

Gayle Norma

21 Aug 2025

·

Stayed 10 nights

Lovely resort feel. Definitely a little oasis so close to the Esplanade. Staff excellent. Feedback - Staff slow to clean up food and beverage foodstuff waste. It’s left on tables far too long preventing people wanting to take a seat or sun lounge because of the leftover waste. Also birds come and feed off the leftovers.

8

AYAKO

20 Aug 2025

·

Stayed 12 nights

立地が良く、どこに行くにも便利です。移動にかかるストレスがなく、ホテルの設備も十分で、長期間でしたが快適に過ごすことができました。清掃は毎日してくれますが、細かい部分まで完璧ではありません。いろいろ気になる方は不満に思うかもしれません。とにかく子供がプールを気に入り、ほとんどの時間をプールで過ごしました。週末のアクティビティも楽しめました。機会があればまた利用したいです。

Translate

8

Lisa

25 Sept 2025

·

Stayed 4 nights

This hotel is in serious need of maintenance and renovation. the bathroom was pretty gross. The toilet had a big crack in it. the carpets smell musty

8

Donna

27 Nov 2025

·

Stayed 3 nights

Cleanliness, seating area variety, lobby reception staff all stood out for me.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms vary: many are comfortable with pleasant pool views available, but several feel dated or small, with compact bathrooms and small double beds. Some guests noted noise near lifts or external equipment.

Related guest reviews

10

David

22 Jul 2023

·

Stayed 7 nights

Our 5th floor king room with the pool view was great!! very comfortable and clean, couldn’t fault it… Parking was a breeze all Staff were extremely friendly and accommodating, Breakfast was fabulous and the meals were delicious, having a balcony was great > The only downside No separation and was in arms reach, On occasion it felt a little bit awkward when next room guest were outside as well, But still highly recommend, stunning gardens, pool is amazing and the pool bar is it excellent ⭐️⭐️⭐️⭐️⭐️

6

Michael

30 Jul 2025

·

Stayed 1 night

Zimmer zur Straße laut, Betten unbequem, Bad könnte Renovierung vertragen Toller Pool und großartiges Frühstück

Translate

6

Tsai Feng

25 Dec 2025

·

Stayed 3 nights

Quarto antigo e velho localizado em um complexo ao lado do principal (sem ar condicionado na área comum )

Translate

6

Christopher

24 Sept 2023

·

Stayed 10 nights

Lovely location, pool great for families. If you’re stuck on the side next to Crystalbrook you’ll cop the loud noise that comes from their big industrial exhaust that’ll ensure your sleep is interrupted through the night. Lovely staff I have to say and can’t fault them at all there.

6

Gary

3 Aug 2024

·

Stayed 2 nights

Third stay during this trip room this time was run down, curtains had holes in them, outdoor setting about to fall apart. Shower in the bath needs a non slip mat.

10

Lara

18 Aug 2024

·

Stayed 3 nights

Love the pool view room. Was a very large spacious room. Staff was so lovely and helpful! I would definitely stay at Novotel Cairns again. Loved every moment of it

8

Christopher

8 May 2025

·

Stayed 9 nights

Great facilities, great food. Really good family resort. Rooms are a little small and marginally dated. Smallest inroom fridge I have ever seen. I would still return to this resort despite the rooms being on the less desired side.

6

Yvette

11 Oct 2024

·

Stayed 4 nights

The pool and breakfast buffet are amazing. Front reception and breakfast staff were incredible. Pool side bar was awesome. Our room however was incredibly small and the city view was so uninspiring. The double beds are seriously small and the bathroom was tiny.

8

Adele

17 Oct 2024

·

Stayed 3 nights

Great location, very well suited to families. No amenities to eat or sit in room. Our room had 2 double beds which are very small for 2 adults, 1 inside chair and 1 outside chair.

6

Charles

13 Aug 2025

·

Stayed 3 nights

Good property in the heart of cairns city. There were a couple of things that would have made our stay better. Although I requested a quiet room, we were placed right next to the elevators and they are noisy. Heard the annoying sound of the elevators throughout the night. The blinds are in adequate and did not block the outside light making sleep difficult. Other than this we enjoyed our three nights at the resort.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful, with quick fixes and occasional upgrades. Service can be inconsistent, with slow or understaffed check‑in and delays or brusque interactions at bars and restaurants.

Related guest reviews

6

Jennifer

25 Nov 2024

·

Stayed 4 nights

Hotel itself was fine. The rooms and facilities were overall very clean and nice, with an easy walk to the Esplanade and Cairns Central Shopping Center. The food was also very good. However, I don’t know if it was because we went during the off season or what, but there was NEVER anyone when you needed them. No concierge, and front desk always had a queue a mile long and people just gave up and walked away. Checking in took a ridiculous amount of time. Calls to the front desk always went unanswered and we ended up having to just manage things ourselves, from calling a taxi to fixing a malfunctioning toilet, because we couldn’t ever reach anyone. Also, I asked for a birthday surprise cake for my son, which they brought 3 days too early and with a complimentary bottle of wine, which was nice, but seeing as it was for an 8 year old (which I informed them of) he probably would’ve been happier with a coke or juice. Also, I’m not sure what housekeeping did other than make the beds and straighten the towels. Nothing was cleaned, and after the second day we just took care of it ourselves and kept the “Do not Disturb” sign on the rest of our stay. Also, a big point of contention for us was that there wasn’t a shop in the hotel where we could just go buy soft drinks, snacks, coffee etc. It either had to be through room service or you had to go down to the bar/coffee shop and hope that someone was manning the desk. I could write more but I’m out of space. Do not recommend.

6

Vichith

22 Jan 2025

·

Stayed 5 nights

We recently spent 6 days at this hotel with our families and friends. The pool was amazing, kids club activities were great too, buffet breakfast was good but not much changes during the period we stayed. The hotel is bit out dated but overall was well maintained. However the quality and level of customer service was very inconsistent. We had encountered some staff were super friendly and helpful, some were however very grumpy and impolite. Special thanks to the duty manager Becca, who was being so helpful and professional when we encountered some serious issues within our hotel room. However we had a terrible experience on our last with the bar and restaurant manager called Blaire. She had very poor attitudes and very unprofessional customer service.

8

Alex

23 Nov 2025

·

Stayed 1 night

While the property and facilities were of a high standard, we were extremely disappointed with the time it took to check in to the resort. We stood in a long line for 30mins waiting to be served due to limited staff. This left us somewhat frustrated with our accommodation before we had even been given a room key.

10

Georgia-Rose

3 Jan 2025

·

Stayed 7 nights

This hotel was super friendly. When our pre-paid taxi didn't turn up, we were late for check in and the receptionist gave us an upgrade to a quiet room at the end of on the 5th floor. This proved to give amazing views of the flying foxes every dusk that flew from the mountains to a roost within a few metres walking distance of the hotel. Breakfast reception every morning was wonderful. The pool bar was fun and it was super safe to let my daughter wander around. The help, support, service and cleanliness was excellent it is very well located to the night market, marina and lagoon.

10

Joanne

26 Jan 2025

·

Stayed 3 nights

Fabulous from start to finish. All staff friendly and helpful. Melanie worked in the breakfast cafe every morning was just amazing. So bright and cheerful.

6

Mehsen

23 Jan 2025

·

Stayed 2 nights

The room wasn’t ready on time ( 2 pm ) . The manager didn’t care we are waiting and we have kids . I went back at 2 pm to ask when the room be ready , she responded not sure , we can’t do much . We call you when it’s ready . not even apologise for wasting our time . That’s the worst Novotel . The aircon not been serviced for very long time , very dusty. The pillow stained ( yellow )

10

Cynthia

17 Apr 2023

·

Stayed 6 nights

The service at Novotel Cairns Oasis was exceptional, from the moment we walked in, to the time we left. This includes people at the front desk, wait staff, concierge, Melanie at the hotel's restaurant, and all the staff members that put on adult and children activities. I was not expecting all those extra activities that are offered at no extra cost to the guests and so well designed. I would definitely stay here again and recommend this to everyone with young families.

10

Yulia

7 Nov 2025

·

Stayed 6 nights

Great service. We felt taken care of, and a small problem we had with our room was fixed immediately.

10

Waseem

3 Oct 2025

·

Stayed 4 nights

Service was excellenet highly recommend

6

Daphne

4 Sept 2024

·

Stayed 6 nights

Checking in was made easy the receptionist was very pleasant and efficient. We ordered some cocktails and a snack at the Bar closest to the pool, the drinks were very nice but we felt the waitress was quite rude when without acknowledgement she slammed (and I mean slammed the food down) like we were an inconvenience. Thinking this was a one off, the following day while my husband swam I went to ask to see the wine list at the same bar and asked to purchase a bottle for my husband and I to enjoy beside the pool when he got out. The bartender said we do not have that wine here, you will have to purchase it from the other bar once it opens (why advertise it then?). Also the pool is cold even on hot days is that normal??? The housekeeping staff for our room were amazing.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central and walkable to the Esplanade, marina, night markets, aquarium and shops; convenient for tours. Suits travellers who want an easy base in Cairns CBD.

Related guest reviews

10

Kevin John

13 Jun 2025

·

Stayed 5 nights

Very welcoming, great location and easily managed car park.

10

Gwendolyn

7 Feb 2025

·

Stayed 5 nights

This is a really great place to stay in Cairns. The Novotel Oasis is really central and it's easy to walk to loads of great dining and shopping in the town, as well as the Esplanade area. The hotel is really nice, the room was clean and comfortable and the breakfast was great, with loads of options.

10

Dale

12 Mar 2025

·

Stayed 6 nights

The Joel has been updated and the rooms are spacious. The bed was comfortable. It was in walking distance of top tourist attractions and lots of restaurants.

8

Richard

18 Aug 2023

·

Great location to explore Cairns.

10

Rachel

11 Oct 2024

·

Stayed 2 nights

Convenient location close to the main strip and surrounding shops

10

Darren

17 Oct 2025

·

Stayed 5 nights

It is wonderfully located, the perfect distance from the noise, but only two short blocks from the coast. Cafes, restaurants and the night markets are really close And the buffet breakfast, whilst predictably chaotic at times as there's lots of families) was wholesome and varied enough to be a great bonus.

10

Linda

14 Nov 2025

·

Stayed 4 nights

Room was great .The hotel upgraded our room for us .Helpful staff.Fantastic location .Easy walk to waterfront and shops.Could walk easily to most things that we wanted to do and easy pick up for tours

8

Justin

16 Mar 2025

·

Stayed 5 nights

Great area close to everything on the esplanade

10

Michelle

7 Jan 2024

·

Stayed 1 night

Great central place within walking distance to soo many shops, food and the water

10

Danette

8 Oct 2025

·

Stayed 2 nights

In a great location, walking distance to marina, night markets and other restaurants. Reasonably priced. Not too far from the airport

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and quality. Other dining is mixed: some enjoyed tasty meals and pool‑bar options, while others found food ordinary, service slow, or gluten‑free options limited.

Related guest reviews

6

Malgorzata

8 Nov 2023

·

Stayed 7 nights

Overall stay was good, met average standards but nothing stood out. Buffet breakfast could have been better, more fruit selection and higher quality of cooking. Plates were not cleared often and made hard to find a seat and or birds were eating. Swim up bar service was good but closed very early and missed the vibe. However bar staff were really nice and accommodating.

8

Laura

25 Sept 2025

·

Stayed 3 nights

The property was nice enough but perhaps not as luxurious as I was hoping for the 4 star rating and price tag. The pool and swim up bar are a great feature and food was good, though gluten free food not labeled on the menu.

10

Caitlin

12 Nov 2025

·

Stayed 4 nights

Incredible breakfast Buffett. Great restaurant and bar. Rooms were clean and comfortable, the pool view was worth it.

8

Daniel David

11 Aug 2025

·

Stayed 5 nights

We thought this was a great hotel, with a lovely pool area. Staff were friendly and helpful. Breakfast was great. Good generally was of a very good standard and good value. Hotel was also in a good location and we would stay here again. We had a lovely five night stay with our young children in a double deluxe room. The only thing that could be added is something else for the kids during the week like a little play area.

10

Timothy

2 Aug 2025

·

Stayed 1 night

The staff were all friendly and attentive. The food at the pool bar was excellent.

8

Glenda Jane

27 Oct 2025

·

Stayed 14 nights

The breakfast and the pool were both outstanding. Staff greeting the breakfasts guests were friendly (Melanie in particular) and added a good start to the day. The cleaning staff worked hard especially while guests were out. Lovely to come back to after a day in the heat. There were two minor issues which when reported, the handyman promptly fixed both issues the same day. The meals provided during the day and at night were not up to the same standard as the breakfast. We ended up going to external restaurants to eat. Outside the hotel there is accumulated garden rubbish/branches that should be removed as it lowers the look of the hotel, compared to the standard inside the Hotel.

10

Valentyna

26 Jul 2025

·

Stayed 7 nights

Awesome pool, great location, good food and the buffet breakfast is the best I've ever had

8

Malanie

29 Dec 2022

·

Stayed 5 nights

Stayed over Christmas, awesome pool and location. Wouldn’t bother getting the breakfast or meals there again - very ordinary, over priced and few options. Pool and swim up bar the draw card for this place.

10

Alice

27 Nov 2025

·

Stayed 4 nights

Clean room, comfy beds, great amenities. Overall great hotel for our family kids loved it. Buffet breakfast is extensive, however there’s isn’t any whole food or sourdough options. And the GF selection is dismal and disappointing. So we all had tummy aches from the food. Stick to the fruit.

8

Christian

1 Nov 2025

·

Stayed 5 nights

Utbudet var okej, men maten var tråkig och inte i min smak.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$142
February	US$145
March	US$143
April	US$151
May	US$165
June	US$181
July	US$239
August	US$219
September	US$192
October	US$184
November	US$169
December	US$160

Su	Mo	Tu	We	Th	Fr	Sa
				1 $273	2 $235	3 $204
4 $196	5 $166	6 $186	7 $213	8 $218	9 $191	10 $213
11 $169	12 $181	13 $248	14 $187	15 $180	16 $192	17 $194
18 $189	19 $194	20 $204	21 $251	22 $202	23 $211	24 $213
25 $175	26 $165	27 $229	28 $166	29 $221	30 $214	31 $165

Novotel Cairns Oasis Resort

Prices for Novotel Cairns Oasis Resort

Monthly average prices

About this property

Location

Guest reviews of Novotel Cairns Oasis Resort

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Novotel Cairns Oasis Resort

Considering this hotel for your Cairns trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $231	22 $182	23 $303	24 $227	25 $226	26 $258
27 $241	28 $215	29 $286	30 $195