Crystalbrook Bailey
US$140
/ night
Avg. for November
Prices for Crystalbrook Bailey
Select dates to see prices and availability
US$140
/ night
Avg. for November
Monthly average prices
Nightly prices at Crystalbrook Bailey average US$111 in the cheapest month (January) and US$213 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$111 |
| February | US$138 |
| March | US$133 |
| April | US$129 |
| May | US$168 |
| June | US$154 |
| July | US$213 |
| August | US$204 |
| September | US$195 |
| October | US$174 |
| November | US$140 |
| December | US$122 |
J
F
M
A
M
J
J
A
S
O
Nov · US$140
N
D
Most expensive: July (~US$213)
Cheapest: January (~US$111)
About this property
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Amenities
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Business amenities
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Dining
Grab a bite at CC's Bar & Grill, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 217 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Location
With a stay at Crystalbrook Bailey in Cairns (Cairns Central Business District), you'll be a 3-minute walk from Cairns Esplanade and 8 minutes by foot from Cairns Central Shopping Centre. This luxury hotel is 0.5 mi (0.8 km) from Cairns Marlin Marina and 0.6 mi (0.9 km) from Reef Fleet Terminal.
What's nearby
Cairns Esplanade(0.1 Miles)
Bulmba-ja Arts Centre(0.1 Miles)
Cairns Night Markets(0.2 Miles)
Michaelmas Cay(0.2 Miles)
Cairns Regional Gallery(0.2 Miles)
Cairns Esplanade Lagoon(0.3 Miles)
St Monica's Cathedral(0.3 Miles)
Cairns Performing Arts Centre(0.3 Miles)
Cairns Museum(0.3 Miles)
Cairns Central Shopping Centre(0.4 Miles)
Cairns Private Hospital(0.4 Miles)
Muddy's Playground(0.4 Miles)
Reef Teach(0.5 Miles)
Cairns Marlin Marina(0.5 Miles)
Reef Hotel Casino(0.5 Miles)
The nearest major airport is Cairns Intl. Airport (CNS)(3.9 Miles)
Parking
Restaurant
Swimming pool
Room service
Tour desk
Dry cleaning
Location
163 Abbott Street, Tropical North Waterfront, Cairns, Queensland, Australia
Cairns Esplanade (0.1 Miles)
Bulmba-ja Arts Centre (0.1 Miles)
Cairns Night Markets (0.2 Miles)
Michaelmas Cay (0.2 Miles)
Cairns Regional Gallery (0.2 Miles)
Cairns Esplanade Lagoon (0.3 Miles)
Room options
8
Three Bedroom Residence
Room details
1 Extra-Large Double Bed
, 1 Large Double Bed
, 2 Single Beds
and 1 Sofa Bed
Sleeps 6
1023 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
9
Urban Twin
Room details
2 Single Beds
Sleeps 2
269 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
8
Urban Master Bath
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Private Bathroom
10
Urban Master
Room details
2 Large Double Beds
Sleeps 4
323 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
7
One Bedroom Residence
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
538 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
11
Family Urban
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 4
538 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
11
Urban Queen
Room details
1 Large Double Bed
Sleeps 2
269 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
Urban Balcony Queen
Room details
1 Large Double Bed
Sleeps 2
269 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
7
Urban King
Room details
1 Extra-Large Double Bed
Sleeps 2
269 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
8
Two Bedroom Residence
Room details
1 Large Double Bed
, 2 Single Beds
and 1 Sofa Bed
Sleeps 5
753 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
7
Bailey Suite
Room details
2 Extra-Large Double Beds
Sleeps 4
958 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Crystalbrook Bailey
8.9
Fabulous
Based on 2,019 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Crystalbrook Bailey, travellers praise the central Cairns location, modern decor, and friendly, helpful staff, with many noting clean, comfortable rooms and good in-room tech such as streaming, TV casting, and refillable toiletries.
Read moreWas this helpful?
What guests think
At Crystalbrook Bailey, travellers praise the central Cairns location, modern decor, and friendly, helpful staff, with many noting clean, comfortable rooms and good in-room tech such as streaming, TV casting, and refillable toiletries.
Common drawbacks include recurring musty or damp smells in some rooms and corridors, a few compact rooms, occasional noise, and quirky lighting or bathroom design decisions. Facilities get mixed feedback: the pool is small and often shaded or cold, housekeeping timing can be patchy, and breakfast quality and coffee machines vary, while the steakhouse and poolside bar draw praise. Expect a stylish, city-center stay that suits sightseers more than those seeking big-resort amenities.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Facilities are modern with good Wi-Fi/streaming; the pool is small and often shaded or cold. Some note limited bikes and bar/restaurant hours; parking is available on site.
Related guest reviews
10
Tsz Chiu
23 Dec 2023
·
Stayed 7 nights
we live for 7 nights wifi network is the best around these area hotel room bar provided tea and coffee also very good location convenient to port/centre too
we live for 7 nights wifi network is the best around these area hotel room bar provided tea and coffee also very good location convenient to port/centre too
8
Monika
8 Oct 2025
·
Stayed 3 nights
A convenient and comfortable place to stay if you take the advertising with a grain of salt: Coffee pods are not Nespresso (only the machine is) and for the complimentary bikes they only have a total of 4 bikes! for the entire hotel. Supplies are a little on the short side: for a 3 night stay, no cleaning or towel service for in the serviced!? apartment, only 2 dishwasher tabs and laundry powder for 2 loads of washing for a washing machine that says liquid detergent only. Not 5 star.
A convenient and comfortable place to stay if you take the advertising with a grain of salt: Coffee pods are not Nespresso (only the machine is) and for the complimentary bikes they only have a total of 4 bikes! for the entire hotel. Supplies are a little on the short side: for a 3 night stay, no cleaning or towel service for in the serviced!? apartment, only 2 dishwasher tabs and laundry powder for 2 loads of washing for a washing machine that says liquid detergent only. Not 5 star.
6
Sarah Jane
8 Jun 2025
·
Stayed 4 nights
Room was spacious & tidy, loved the rain shower head. Pool (Level 3) was a disappointment - very cold & not much sun.
Room was spacious & tidy, loved the rain shower head. Pool (Level 3) was a disappointment - very cold & not much sun.
8
Helen
23 Aug 2024
·
Stayed 3 nights
Lovely hotel in a great location. Very helpful and friendly staff. Only disappointment was that the bar and restaurant aren’t open every day/evening. But we will return.
Lovely hotel in a great location. Very helpful and friendly staff. Only disappointment was that the bar and restaurant aren’t open every day/evening. But we will return.
8
Rachel
28 Nov 2025
·
Stayed 3 nights
The room was very nice, super comfy bed! Staff were also really friendly and helpful. Was my favourite place I stayed during my trip to Australia. Only downside was because the pool is on the 3rd floor, it is fully shaded by the building from about 2pm. It’s also very small.
The room was very nice, super comfy bed! Staff were also really friendly and helpful. Was my favourite place I stayed during my trip to Australia. Only downside was because the pool is on the 3rd floor, it is fully shaded by the building from about 2pm. It’s also very small.
10
Stephen
24 Jul 2024
·
Stayed 3 nights
Outstanding facilities and staff, great wifi with free movies, beautiful lobby! Perfect for our stay in Cairns, super convenient
Outstanding facilities and staff, great wifi with free movies, beautiful lobby! Perfect for our stay in Cairns, super convenient
10
Stacey
5 Sept 2025
·
Stayed 5 nights
Hotel in a great location, walkable to everything in Cairns, a block from the Esplanade. Nice clean and quiet rooms. Always appreciate refillable toiletries as a sustainable measure, especially when they are of decent quality. Shampoo, conditioner, body wash, hand wash and body lotion all with a refreshing scent. The Mexican restaurant alongside the pool had great happy hour and cocktail specials. Decent coffee from the onsite coffee shop. During my stay, a fault by Cairns Water left the property without water for the majority of the day. The staff handled all queries with patience and friendliness, despite being under a lot of pressure from something out of their control. Also appreciated the offer of free breakfast for the remainder of my stay as a gesture to make up for the less than ideal experience. Only minor complaint would be the pool on level 3 was smaller than some pictures suggest. It is also fully in the shade after around 2pm in the afternoon, and with the breeze felt at that level, it doesn't make for ideal swimming conditions, even when the temperatures outside are in the high 20s. Something very minor though, and I should note that I was always able to find a lounger, although during peak season this may be more of an issue.
Hotel in a great location, walkable to everything in Cairns, a block from the Esplanade. Nice clean and quiet rooms. Always appreciate refillable toiletries as a sustainable measure, especially when they are of decent quality. Shampoo, conditioner, body wash, hand wash and body lotion all with a refreshing scent. The Mexican restaurant alongside the pool had great happy hour and cocktail specials. Decent coffee from the onsite coffee shop. During my stay, a fault by Cairns Water left the property without water for the majority of the day. The staff handled all queries with patience and friendliness, despite being under a lot of pressure from something out of their control. Also appreciated the offer of free breakfast for the remainder of my stay as a gesture to make up for the less than ideal experience. Only minor complaint would be the pool on level 3 was smaller than some pictures suggest. It is also fully in the shade after around 2pm in the afternoon, and with the breeze felt at that level, it doesn't make for ideal swimming conditions, even when the temperatures outside are in the high 20s. Something very minor though, and I should note that I was always able to find a lounger, although during peak season this may be more of an issue.
8
Jack
7 Aug 2025
·
Stayed 3 nights
Great hotel, in an ideal location. I think it wiuld be a 5 star if the gym was better equipped and the pool got sun.
Great hotel, in an ideal location. I think it wiuld be a 5 star if the gym was better equipped and the pool got sun.
8
Erica
3 Nov 2025
·
Stayed 3 nights
Highly recommend Crystalbrook Bailey for it’s convenient location, cleanliness and great customer service. Only downside would be the pool which is located in the restaurant and is quite small, the other pool is located in the residential building nextdoor to the hotel so is abit of a walk away.
Highly recommend Crystalbrook Bailey for it’s convenient location, cleanliness and great customer service. Only downside would be the pool which is located in the restaurant and is quite small, the other pool is located in the residential building nextdoor to the hotel so is abit of a walk away.
8
Gordon
1 Jun 2025
·
Stayed 2 nights
Rooms have everything you need and reception is helpful. Make sure you are not put on a lower floor as the street outlook wasn’t the best and it was quite noisy. Also note that some of the rooms don’t have balconies or any type of outlook, some of the rooms face internal at the reception? which wasn’t the best first impression or what I was expecting. ended up paying more for a balcony facing a noisy street with no real outlook also on the first floor. Pool isn’t the best and bar was closed at 10pm on a Friday night. Good place to stay for a room and plan to be somewhere else most of the time.
Rooms have everything you need and reception is helpful. Make sure you are not put on a lower floor as the street outlook wasn’t the best and it was quite noisy. Also note that some of the rooms don’t have balconies or any type of outlook, some of the rooms face internal at the reception? which wasn’t the best first impression or what I was expecting. ended up paying more for a balcony facing a noisy street with no real outlook also on the first floor. Pool isn’t the best and bar was closed at 10pm on a Friday night. Good place to stay for a room and plan to be somewhere else most of the time.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many reviews describe rooms as very clean and well kept. However, recurring musty or moldy odours in some rooms/corridors and inconsistent housekeeping frequency or timing are noted.
Related guest reviews
10
Kathleen
25 Oct 2025
·
Stayed 1 night
Wonderful and clean. Comfortable bed.
Wonderful and clean. Comfortable bed.
2
Aaron
30 Mar 2024
·
Stayed 1 night
Mold mold MOLD!!! Run far and fast and spend your hard earned money elsewhere. There is a serious mold and must issue at this hotel. This hotel needs to invest in capital infrastructure that regulates the humidity through the building. I was shown 4 rooms after checkin in to 7th floor. I observed visible leaks through the ventilation system and water pooling on the floor under HVAC systems. There is a strong smell of urine in the corridors and room extremely damp and musty. We moved up to 12th floor which wasn’t as strong but still musty. Hotel kept saying it was because of the rain but hotels in South America regulate their humidity better than this hotel. Big health concern if you stay in this hotel. Stay clear!!
Mold mold MOLD!!! Run far and fast and spend your hard earned money elsewhere. There is a serious mold and must issue at this hotel. This hotel needs to invest in capital infrastructure that regulates the humidity through the building. I was shown 4 rooms after checkin in to 7th floor. I observed visible leaks through the ventilation system and water pooling on the floor under HVAC systems. There is a strong smell of urine in the corridors and room extremely damp and musty. We moved up to 12th floor which wasn’t as strong but still musty. Hotel kept saying it was because of the rain but hotels in South America regulate their humidity better than this hotel. Big health concern if you stay in this hotel. Stay clear!!
10
Catherine
4 Nov 2025
·
Stayed 1 night
Spotless room, friendly staff, great location
Spotless room, friendly staff, great location
8
Ben
12 Sept 2024
·
Stayed 2 nights
Overall we enjoyed our stay here. However there were some disappointing things which affected our stay: - poor attention to detail in the room cleaning with dust and dirty marks on many surfaces. - the shower design is poor sending water across the bathroom each time you shower. - no power points next to the bed and only USB A charging points, meaning if you need the more modern USB C to charge your phone overnight, you can’t plug it in next to you, even using your own charger. - the cafe next to the pool only operating from mid afternoon, when the pool area is in shade. All the action around the pool was before 3pm when the pool had sun on it. Also had a bad experience with the ground floor restaurant. After being in need of a morning coffee and seeing that it was going to close at 10.30am, rushed downstairs to be there at 10.25am to grab a coffee, only to find the staff had decided to close up the coffee windows early and we’re in the process of cleaning the coffee machine.
Overall we enjoyed our stay here. However there were some disappointing things which affected our stay: - poor attention to detail in the room cleaning with dust and dirty marks on many surfaces. - the shower design is poor sending water across the bathroom each time you shower. - no power points next to the bed and only USB A charging points, meaning if you need the more modern USB C to charge your phone overnight, you can’t plug it in next to you, even using your own charger. - the cafe next to the pool only operating from mid afternoon, when the pool area is in shade. All the action around the pool was before 3pm when the pool had sun on it. Also had a bad experience with the ground floor restaurant. After being in need of a morning coffee and seeing that it was going to close at 10.30am, rushed downstairs to be there at 10.25am to grab a coffee, only to find the staff had decided to close up the coffee windows early and we’re in the process of cleaning the coffee machine.
10
Susan
30 Nov 2025
·
Stayed 4 nights
The hotel was beautiful and very clean. The staff were corteous, helpful and friendly. My room was spotlessly clean and had everything I needed for the perfect stay! The hotel and room looked better than the photos and far exceeded my expectations. If I am ever lucky enough to visit Australia again I will definitely be back.
The hotel was beautiful and very clean. The staff were corteous, helpful and friendly. My room was spotlessly clean and had everything I needed for the perfect stay! The hotel and room looked better than the photos and far exceeded my expectations. If I am ever lucky enough to visit Australia again I will definitely be back.
8
Jennifer
22 Jun 2023
·
Stayed 4 nights
This hotel had walkable access to points of interest. The hotel is less than a 10 minute cab ride to the airport. Crystalbrook Bailey had staff that was very helpful with questions about the area. The hotel was clean but had a musty smell that was fairly powerful. Housekeeping came and tried to freshen up the room but the problem seems to be a common one among the property.
This hotel had walkable access to points of interest. The hotel is less than a 10 minute cab ride to the airport. Crystalbrook Bailey had staff that was very helpful with questions about the area. The hotel was clean but had a musty smell that was fairly powerful. Housekeeping came and tried to freshen up the room but the problem seems to be a common one among the property.
8
Josef
27 Oct 2025
·
Stayed 13 nights
Sehr modernes Hotel, schöne Zimmer. In 2 Wochen Aufenthalt wurde nie das Zimmer gesaugt. Sonst alles optimal
Sehr modernes Hotel, schöne Zimmer. In 2 Wochen Aufenthalt wurde nie das Zimmer gesaugt. Sonst alles optimal
6
Daiju
12 Oct 2024
·
Stayed 4 nights
海外ではよくあることですが、3日目に清掃予定と言って清掃がありませんでした。結局、清掃は5日間ありませんでした。 2日目にタオルは直接要求したらもらえました。
海外ではよくあることですが、3日目に清掃予定と言って清掃がありませんでした。結局、清掃は5日間ありませんでした。 2日目にタオルは直接要求したらもらえました。
8
Lynette
17 Mar 2024
·
Stayed 3 nights
Lovely hotel, friendly staff, room s bit tight and smelled damp as did the lobby outside our room on 2nd floor
Lovely hotel, friendly staff, room s bit tight and smelled damp as did the lobby outside our room on 2nd floor
6
Christine
14 Jul 2023
·
Stayed 3 nights
This property looks beautiful and is comfortable. The room we had with no airflow and windows blocked by metal screens was not nice. Appreciate measures to save the environment but with no airflow the rooms smells damp. Proper daily cleaning may help but really I think they just need fresh air.
This property looks beautiful and is comfortable. The room we had with no airflow and windows blocked by metal screens was not nice. Appreciate measures to save the environment but with no airflow the rooms smells damp. Proper daily cleaning may help but really I think they just need fresh air.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are modern and comfortable with great showers, good beds, and handy tech; apartments add laundry and kitchens. Some feel small, have limited views or no balcony, and several guests report damp odours, noisy AC, or awkward lighting/bathroom design.
Related guest reviews
10
HORI
4 Nov 2024
·
Stayed 3 nights
I stayed Residence room 2bath 2 br with full size kitchen. It was perfect fit for my family.
I stayed Residence room 2bath 2 br with full size kitchen. It was perfect fit for my family.
10
Constance
20 Feb 2025
·
Stayed 3 nights
We were in a one bedroom apartment type room. It was great to have the space and the added perk of a washer and dryer. Hotel was nice, front desk staff were very helpful.
We were in a one bedroom apartment type room. It was great to have the space and the added perk of a washer and dryer. Hotel was nice, front desk staff were very helpful.
8
Akihisa
12 Mar 2025
·
Stayed 4 nights
良かった点は、立地の良さ、清潔感があった、フリーの映画、コーヒー等のアメニティ、日本人のスタッフの方が親切に対応してくれた点 悪かった点、ミネラルウォーターが少ない、ベランダが無い、窓が遮られている、シャワーの水圧が弱い、以上の様な感想です。総体的にいいホテルでした
良かった点は、立地の良さ、清潔感があった、フリーの映画、コーヒー等のアメニティ、日本人のスタッフの方が親切に対応してくれた点 悪かった点、ミネラルウォーターが少ない、ベランダが無い、窓が遮られている、シャワーの水圧が弱い、以上の様な感想です。総体的にいいホテルでした
8
Yanling
29 Apr 2025
·
Stayed 2 nights
Air conditioning too noise
Air conditioning too noise
10
Ashley
30 Jul 2025
·
Stayed 1 night
Great Location, central to eateries near the Esplanade, plus BWS & City Supermaket. Amazing Bed! Beautiful finishes & bathroom. I love the rain water head in the shower. You could also stream TV or chose from Free movies.
Great Location, central to eateries near the Esplanade, plus BWS & City Supermaket. Amazing Bed! Beautiful finishes & bathroom. I love the rain water head in the shower. You could also stream TV or chose from Free movies.
8
Wade
1 Jan 2026
·
Stayed 3 nights
Clean, modern room. Fairly comfortable bed. A little cramped in the bedroom part, but the bathroom was spacious. Good shower with consistent water pressure & temperature. Good quality soaps & conditioner provided in full-size bottles. No view to speak of in room 111 - just the road, the top of an awning, and some miscellaneous buildings. The liighting system was a bit too fancy for its own good - lots of "scene" buttons rather than simple on/off switches, which is passable but those buttons are backlit with LEDs which you can't turn off, so the room has annoying blue LED light throughout, at night. Particularly good breakfast buffet, with a lot of options, including: typical cooked items (bacon, sausages, potato gems, eggs in a couple of styles varying daily), a variety of cereals (including Weetbix), various sweet pastries, yoghurt, croissants, various sliced bread and condiments (including Vegemite), etc. Never too crowded during our stay in Christmas holidays. Decent location - not on the shorefront, but only one block back, and an easy walk to all the Cairns 'downtown' attractions. Overall a very enjoyable stay.
Clean, modern room. Fairly comfortable bed. A little cramped in the bedroom part, but the bathroom was spacious. Good shower with consistent water pressure & temperature. Good quality soaps & conditioner provided in full-size bottles. No view to speak of in room 111 - just the road, the top of an awning, and some miscellaneous buildings. The liighting system was a bit too fancy for its own good - lots of "scene" buttons rather than simple on/off switches, which is passable but those buttons are backlit with LEDs which you can't turn off, so the room has annoying blue LED light throughout, at night. Particularly good breakfast buffet, with a lot of options, including: typical cooked items (bacon, sausages, potato gems, eggs in a couple of styles varying daily), a variety of cereals (including Weetbix), various sweet pastries, yoghurt, croissants, various sliced bread and condiments (including Vegemite), etc. Never too crowded during our stay in Christmas holidays. Decent location - not on the shorefront, but only one block back, and an easy walk to all the Cairns 'downtown' attractions. Overall a very enjoyable stay.
8
Jennifer
22 Jun 2023
·
Stayed 4 nights
This hotel had walkable access to points of interest. The hotel is less than a 10 minute cab ride to the airport. Crystalbrook Bailey had staff that was very helpful with questions about the area. The hotel was clean but had a musty smell that was fairly powerful. Housekeeping came and tried to freshen up the room but the problem seems to be a common one among the property.
This hotel had walkable access to points of interest. The hotel is less than a 10 minute cab ride to the airport. Crystalbrook Bailey had staff that was very helpful with questions about the area. The hotel was clean but had a musty smell that was fairly powerful. Housekeeping came and tried to freshen up the room but the problem seems to be a common one among the property.
10
Shane
13 Feb 2025
·
Stayed 1 night
Wonderful hotel in Cairns. Very up to date room and great beds. Front desk people were very helpful to suggest places for dinner and other things. Only minor con is that the door on the bathroom, which is frosted glass, does not block all of the light from the bathroom, so it kind of lit up the room early in the morning, disturbing the other person, when the first person got up. That is a minor problem though and should not dissuade staying here.
Wonderful hotel in Cairns. Very up to date room and great beds. Front desk people were very helpful to suggest places for dinner and other things. Only minor con is that the door on the bathroom, which is frosted glass, does not block all of the light from the bathroom, so it kind of lit up the room early in the morning, disturbing the other person, when the first person got up. That is a minor problem though and should not dissuade staying here.
6
Sarah
6 Oct 2024
·
Stayed 2 nights
Positively it is new, modern and clean. However the room was uncomfortably small - if it was the 25sqm advertised I am the queen of England! As per pictures you could not walk around the bed and if you had any luggage larger than a carry on it would not have had a place to be opened except the bed. I was a solo traveller and was uncomfortably small for one - would have been horrible for 2. As such i will not stay there again. Disappointing as Crystalbrooks generally pretty good
Positively it is new, modern and clean. However the room was uncomfortably small - if it was the 25sqm advertised I am the queen of England! As per pictures you could not walk around the bed and if you had any luggage larger than a carry on it would not have had a place to be opened except the bed. I was a solo traveller and was uncomfortably small for one - would have been horrible for 2. As such i will not stay there again. Disappointing as Crystalbrooks generally pretty good
10
michelle
24 Oct 2025
·
Stayed 2 nights
This was my last min emergency hotel for the last 2 nights of a 3 night stay in Cairns because the hotel I originally booked was substandard. So the Crystalbrook Bailey was WONDERFUL by comparison. Only downside was the room was extremely compact, but well organized. I wh preferred 2 big bedside tables and more space on the bathroom counter, but we made it work. Coffee maker was espresso only, but they had a kettle and I pack my own coffee, sweetnlow & powdered creamer, so we made it work. I loved being in a corner room on a high floor with floor to ceiling windows
This was my last min emergency hotel for the last 2 nights of a 3 night stay in Cairns because the hotel I originally booked was substandard. So the Crystalbrook Bailey was WONDERFUL by comparison. Only downside was the room was extremely compact, but well organized. I wh preferred 2 big bedside tables and more space on the bathroom counter, but we made it work. Coffee maker was espresso only, but they had a kettle and I pack my own coffee, sweetnlow & powdered creamer, so we made it work. I loved being in a corner room on a high floor with floor to ceiling windows
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly, professional, and accommodating, with helpful front desk support. A few guests experienced slow responses, difficulty reaching staff, or issues with room allocation and billing.
Related guest reviews
10
Elisa
6 Jul 2025
·
Stayed 2 nights
Front desk staff are friendly, professional, and really go above and beyond. Rooms are comfortable and clean. Central, easy location. Nice breakfast option.
Front desk staff are friendly, professional, and really go above and beyond. Rooms are comfortable and clean. Central, easy location. Nice breakfast option.
10
Jane
3 Dec 2024
·
Stayed 3 nights
Staff awesome nice vibe really clean rooms lovely and quiet rooms This hotel is just beautiful
Staff awesome nice vibe really clean rooms lovely and quiet rooms This hotel is just beautiful
2
Julianne
23 Nov 2025
·
Stayed 2 nights
Only breakfast option was downstairs in restaurant. Room service starts at 3pm but is not communicated anywhere and is very limited. Room service when it did finally come was terrible. No water in room, minimal amenities in room. Mini bar access is only accessible at reception. Very poorly designed bathroom with minimal access to power in the cupboard. Toilet and sink up against mirror so unable to reach mirror effectively. Mirror in the room is so dark you can’t even see yourself in it. Took a long time to just get a bucket of ice as the staff were on break. Room was right near engine room so was incredibly noisy. I would never ever stay at this hotel again nor recommend it. I’ve stayed in better motels than this and was hugely disappointed as I’d heard good things.
Only breakfast option was downstairs in restaurant. Room service starts at 3pm but is not communicated anywhere and is very limited. Room service when it did finally come was terrible. No water in room, minimal amenities in room. Mini bar access is only accessible at reception. Very poorly designed bathroom with minimal access to power in the cupboard. Toilet and sink up against mirror so unable to reach mirror effectively. Mirror in the room is so dark you can’t even see yourself in it. Took a long time to just get a bucket of ice as the staff were on break. Room was right near engine room so was incredibly noisy. I would never ever stay at this hotel again nor recommend it. I’ve stayed in better motels than this and was hugely disappointed as I’d heard good things.
10
Stephen
11 Jul 2025
·
Stayed 8 nights
Excellent, professional, and friendly staff in all areas, reception, catering, house services, and maintenance. A very clean and well kept facility. Excellent central location, easy to get around the local shops and amenities. Quick ride from the airport. Highly recommended and will definitely stay here again when we return to Cairns.
Excellent, professional, and friendly staff in all areas, reception, catering, house services, and maintenance. A very clean and well kept facility. Excellent central location, easy to get around the local shops and amenities. Quick ride from the airport. Highly recommended and will definitely stay here again when we return to Cairns.
4
Emma
2 Dec 2025
·
Stayed 1 night
Our stay at the property was disappointing overall. While the staff were attentive and the bed was comfortable, the experience did not meet expectations. We were allocated an accessible room with a fully accessible bathroom which resembled a hospital or nursing home bathroom, which did not align with the room type we had booked. Upon contacting reception, we were informed that no alternative rooms were available and were offered complimentary breakfast as compensation. Although the gesture was appreciated, the core issue of receiving an incorrect room remained unresolved. Additionally, the breakfast provided was of notably poor quality. Given the cost of the stay and the reputation of Crystal Brook Hotels, the experience fell well below expectations, and we would be unlikely to consider staying at this or any other Crystal Brook property in the future
Our stay at the property was disappointing overall. While the staff were attentive and the bed was comfortable, the experience did not meet expectations. We were allocated an accessible room with a fully accessible bathroom which resembled a hospital or nursing home bathroom, which did not align with the room type we had booked. Upon contacting reception, we were informed that no alternative rooms were available and were offered complimentary breakfast as compensation. Although the gesture was appreciated, the core issue of receiving an incorrect room remained unresolved. Additionally, the breakfast provided was of notably poor quality. Given the cost of the stay and the reputation of Crystal Brook Hotels, the experience fell well below expectations, and we would be unlikely to consider staying at this or any other Crystal Brook property in the future
10
Timothy J
20 Aug 2025
·
Stayed 2 nights
Hotel was very central. Excellent room and very clean. Staff very helpful.
Hotel was very central. Excellent room and very clean. Staff very helpful.
10
Steven
28 Oct 2025
·
Stayed 3 nights
The front desk staff was one of the best that I have had dealings with. They were very helpful.
The front desk staff was one of the best that I have had dealings with. They were very helpful.
8
Pooja
26 Dec 2024
·
Stayed 5 nights
Pros: Great location and clean property. Cons: A majority of the time staff didn’t pick up the phone. Coffee machine didn’t work, they said they will replace and did not. No coffee in the building or common area either.
Pros: Great location and clean property. Cons: A majority of the time staff didn’t pick up the phone. Coffee machine didn’t work, they said they will replace and did not. No coffee in the building or common area either.
10
Joemol
11 Sept 2024
·
Stayed 3 nights
Excellent place to stay and our demands for an early check-in and luggage storage until our flight time after check out was accommodated gracefully. Lively staff at the front as well as the cleaning staff who always greeted with a warm smile.
Excellent place to stay and our demands for an early check-in and luggage storage until our flight time after check out was accommodated gracefully. Lively staff at the front as well as the cleaning staff who always greeted with a warm smile.
2
Juan Carlos
27 Mar 2025
·
Stayed 2 nights
THE RESERVATION WAS PAID BUT IN THE FRONT DESK WANTED US TO PAY AGAIN PERSONAL ACTED RUDDILY
THE RESERVATION WAS PAID BUT IN THE FRONT DESK WANTED US TO PAY AGAIN PERSONAL ACTED RUDDILY
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Super central and walkable—near the Esplanade, marina, restaurants, shops, and tours; also an easy ride from the airport. Lower floors can pick up some street noise.
Related guest reviews
10
Thomas
28 Dec 2025
·
Stayed 2 nights
Great location
Great location
10
Maria
5 Sept 2025
·
Stayed 2 nights
Convenient to the city, walking distance as when we found a parking space we kept our car there
Convenient to the city, walking distance as when we found a parking space we kept our car there
10
Margaret
16 Oct 2025
·
Stayed 3 nights
Convenient location and great room
Convenient location and great room
10
Sarah
27 Sept 2025
·
Stayed 2 nights
Great location, 5 minutes from esplanade and lagoon pool and dozens of resturants. Spacious modern room. Bit hi tech - took me20 minutes to find the safe and several hours to work out howto turn off the light to the tea/ fridge area! The on site food was a bit basic, I arrived keen for lunch and menue was limited and expensive but all in all a great stay.
Great location, 5 minutes from esplanade and lagoon pool and dozens of resturants. Spacious modern room. Bit hi tech - took me20 minutes to find the safe and several hours to work out howto turn off the light to the tea/ fridge area! The on site food was a bit basic, I arrived keen for lunch and menue was limited and expensive but all in all a great stay.
10
Lillian
19 Jul 2025
·
Stayed 1 night
Great location walkable to dining shopping. Clean rooms quiet.
Great location walkable to dining shopping. Clean rooms quiet.
10
David
11 Jul 2024
·
Stayed 4 nights
This is a beautiful hotel, ideally located just behind the Esplanade. Fabulous service and great service. We’ll stay here again!
This is a beautiful hotel, ideally located just behind the Esplanade. Fabulous service and great service. We’ll stay here again!
8
YUMIKO
1 Aug 2025
·
Stayed 2 nights
立地が良い
立地が良い
10
Cuong
15 Jul 2023
·
Stayed 5 nights
Crystalbrook Bailey is in the centre of Cairns CBD. It’s close to shops, restaurants, bus stops……every things you need for your holiday. I am very happy with my stay.
Crystalbrook Bailey is in the centre of Cairns CBD. It’s close to shops, restaurants, bus stops……every things you need for your holiday. I am very happy with my stay.
10
Josephine Josephine
18 Aug 2025
·
Stayed 6 nights
Centrally located, close to transport, beach, restaurants, marina and shopping centre. Highly recommend.
Centrally located, close to transport, beach, restaurants, marina and shopping centre. Highly recommend.
10
Darren
3 Mar 2025
·
Stayed 1 night
Excellent central location and accessible to entertainment precinct
Excellent central location and accessible to entertainment precinct
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast is often rated average to poor, with limited variety, high price, or coffee-machine issues; room service can be limited or unavailable. On-site venues earn praise, especially CC’s steakhouse and the poolside bar’s happy-hour tacos and margaritas.
Related guest reviews
8
Melody
15 Jul 2025
·
Stayed 2 nights
Lacking the personal touch. Felt a bit sterile. Tried ordering room service, wouldn't take room number. Who wo
Lacking the personal touch. Felt a bit sterile. Tried ordering room service, wouldn't take room number. Who wo
8
Robert
21 Oct 2025
·
Stayed 3 nights
Breakfast was fine. The coffee machine rarely worked and in a place this size more than one machine is necessary. When the machine wasn’t available you had to purchase coffee from the bar. Everything else was fine.
Breakfast was fine. The coffee machine rarely worked and in a place this size more than one machine is necessary. When the machine wasn’t available you had to purchase coffee from the bar. Everything else was fine.
4
Julia
7 Jan 2024
·
Stayed 1 night
The Good: - Nice and clean rooms with enough space. - Friendly receptionist and easy late check-out. - Safe and cheap parking (12 AUS). - Great location next to the Esplanade with walking distance to restaurants and attractions. The Bad: - Breakfast menu absolutely not adequate for a five star hotel (more like a two star version) with mostly unhealthy options. - Restaurant staff at the dinner restaurant was very unfriendly and not well trained e.g. one of my dishes was not available anymore and without asking they just served something different, the manager made it very clear that there is no priority to hotel guests in terms of reservations and also that our attire was not adequate for the restaurant as my boyfriend was wearing a hat. PS: Please also check the wine as mine was bad and made me feel very unwell after drinking a few sips.
The Good: - Nice and clean rooms with enough space. - Friendly receptionist and easy late check-out. - Safe and cheap parking (12 AUS). - Great location next to the Esplanade with walking distance to restaurants and attractions. The Bad: - Breakfast menu absolutely not adequate for a five star hotel (more like a two star version) with mostly unhealthy options. - Restaurant staff at the dinner restaurant was very unfriendly and not well trained e.g. one of my dishes was not available anymore and without asking they just served something different, the manager made it very clear that there is no priority to hotel guests in terms of reservations and also that our attire was not adequate for the restaurant as my boyfriend was wearing a hat. PS: Please also check the wine as mine was bad and made me feel very unwell after drinking a few sips.
2
Julianne
23 Nov 2025
·
Stayed 2 nights
Only breakfast option was downstairs in restaurant. Room service starts at 3pm but is not communicated anywhere and is very limited. Room service when it did finally come was terrible. No water in room, minimal amenities in room. Mini bar access is only accessible at reception. Very poorly designed bathroom with minimal access to power in the cupboard. Toilet and sink up against mirror so unable to reach mirror effectively. Mirror in the room is so dark you can’t even see yourself in it. Took a long time to just get a bucket of ice as the staff were on break. Room was right near engine room so was incredibly noisy. I would never ever stay at this hotel again nor recommend it. I’ve stayed in better motels than this and was hugely disappointed as I’d heard good things.
Only breakfast option was downstairs in restaurant. Room service starts at 3pm but is not communicated anywhere and is very limited. Room service when it did finally come was terrible. No water in room, minimal amenities in room. Mini bar access is only accessible at reception. Very poorly designed bathroom with minimal access to power in the cupboard. Toilet and sink up against mirror so unable to reach mirror effectively. Mirror in the room is so dark you can’t even see yourself in it. Took a long time to just get a bucket of ice as the staff were on break. Room was right near engine room so was incredibly noisy. I would never ever stay at this hotel again nor recommend it. I’ve stayed in better motels than this and was hugely disappointed as I’d heard good things.
8
Jane
26 Oct 2024
·
Stayed 5 nights
Unfortunately the hotel was let down by its breakfasts, poor selection of fruit which was roughly cut into large chunks with the skin still on - not easy to eat!! I do not eat a cooked breakfast and there was a very poor selection of anything else. My husband, who had a cooked breakfast also complained there was a very limited selection available - no egg chef to cook omeletes or fried eggs which was poor for this class hotel.
Unfortunately the hotel was let down by its breakfasts, poor selection of fruit which was roughly cut into large chunks with the skin still on - not easy to eat!! I do not eat a cooked breakfast and there was a very poor selection of anything else. My husband, who had a cooked breakfast also complained there was a very limited selection available - no egg chef to cook omeletes or fried eggs which was poor for this class hotel.
10
Brian
4 Sept 2025
·
Stayed 2 nights
The front desk was kind and gave options for places to go visit during our time there. The room was really nice with different light settings. The pool was cold but a nice area with a taco place that had great drinks and food!
The front desk was kind and gave options for places to go visit during our time there. The room was really nice with different light settings. The pool was cold but a nice area with a taco place that had great drinks and food!
8
justin
19 Apr 2024
·
Stayed 2 nights
Always a great stay here, have stayed here many times for work. Although this last stay they have removed in room dining which I’m not pleased about & there are virtually no in hotel places to eat apart from the overpriced steak restaurant.
Always a great stay here, have stayed here many times for work. Although this last stay they have removed in room dining which I’m not pleased about & there are virtually no in hotel places to eat apart from the overpriced steak restaurant.
10
Juanita
16 Nov 2025
·
Stayed 2 nights
This property is amazing - from the cool architecture and funky designs (artwork and colour scheme) through to the awesome happy hour from 4-6pm for $9 margaritas and $9 Taco's (both beautiful) everything about this hotel is excellent. The location is perfect and dining within the hotel is good also. The value for money with Bailey was outstanding. I have already recommended to many friends.
This property is amazing - from the cool architecture and funky designs (artwork and colour scheme) through to the awesome happy hour from 4-6pm for $9 margaritas and $9 Taco's (both beautiful) everything about this hotel is excellent. The location is perfect and dining within the hotel is good also. The value for money with Bailey was outstanding. I have already recommended to many friends.
10
Georgina
29 Jul 2023
·
Stayed 1 night
Great access to boardwalk. Dinner CC's was delicious.
Great access to boardwalk. Dinner CC's was delicious.
6
Karen
31 Aug 2024
·
Stayed 1 night
Breakfast buffet was terrible. So many other great cafes near here.
Breakfast buffet was terrible. So many other great cafes near here.
Was this helpful?
AI-generated summary based on recent guest reviews
8
Casey
4 weeks ago
·
Stayed 1 night
Nice hotel Limited amenities Pool and gym disappointing Everything else was solid...
Nice hotel Limited amenities Pool and gym disappointing Everything else was solid...
10
Bryan
30 Aug 2026
·
Stayed 1 night
Nice place to stay in a really good location
Nice place to stay in a really good location
6
Diana
11 Aug 2026
·
Stayed 1 night
For the price and the publicity, I expected much better
For the price and the publicity, I expected much better
10
Youngae
4 Aug 2026
·
Stayed 1 night
Wonderful service from the staff, wonderful room! I'd definitely be back :)
Wonderful service from the staff, wonderful room! I'd definitely be back :)
10
Miriam
2 Aug 2026
·
Stayed 3 nights
New to Cairns and visiting for the first time. This has been such a great experience. Lovely and friendly staff,Beautiful accommodation and facilities. Close to everything I needed. Definitely coming back.
New to Cairns and visiting for the first time. This has been such a great experience. Lovely and friendly staff,Beautiful accommodation and facilities. Close to everything I needed. Definitely coming back.
Property policies
Check-in
Check-out
From 14:00 to 00:00
Before 11:00
FAQs about Crystalbrook Bailey
Is parking available at the property?
Self parking is available on-site for a fee of AUD 12 per day. Parking is limited and height restrictions apply.
Does the hotel allow pets?
Pets are not allowed at the property. However, service animals are exempt from this policy.
What are the check-in and check-out times?
Check-in is from 14:00, and check-out is until 11:00. Early check-in and late check-out are available for a fee, subject to availability. Guests should contact the property at least 24 hours before arrival to make arrangements.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility features are not provided.
What is the location of the hotel in relation to key landmarks?
The hotel is located in Cairns Central Business District, just a 3-minute walk from Cairns Esplanade and 11 minutes by foot from Reef Fleet Terminal. It is also close to attractions like Michaelmas Cay and Cairns Night Markets, both within 0.3 km.
Does the hotel have a swimming pool?
Yes, the property features an outdoor swimming pool, which is accessible from 6:00 AM to 9:00 PM. The pool is seasonal and is surrounded by a fence for safety.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of AUD 60 per day. Advance request is required for availability. Information regarding cribs is not provided.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-06: 127.1665217479477USD
- 2026-11-07: 124.69554654222107USD
- 2026-11-08: 125.64874692375183USD
- 2026-11-09: 146.71382224562072USD
- 2026-11-10: 243.38498163038636USD
- 2026-11-11: 143.86495319439697USD
- 2026-11-12: 169.65718398770142USD
- 2026-11-13: 122.40813945650483USD
- 2026-11-14: 122.40813945650483USD
- 2026-11-15: 127.59723416072845USD
- 2026-11-16: 128.6210860729294USD
- 2026-11-17: 127.59723416072845USD
- 2026-11-18: 122.40813945650483USD
- 2026-11-19: 122.44489389987946USD
- 2026-11-20: 122.40813945650483USD
- 2026-11-21: 127.59723416072845USD
- 2026-11-22: 128.6210860729294USD
- 2026-11-23: 127.07464414354706USD
- 2026-11-24: 129.0944207138901USD
- 2026-11-25: 121.91495639563752USD
- 2026-11-26: 127.3230810497818USD
- 2026-11-27: 121.91495639563752USD
- 2026-11-28: 128.09409096512604USD
- 2026-11-29: 128.09409096512604USD
- 2026-11-30: 95.43548894512939USD
- 2026-12-01: 126.9180933457489USD
- 2026-12-02: 126.9732165067749USD
- 2026-12-03: 126.9732165067749USD
- 2026-12-04: 127.07464414354706USD
- 2026-12-05: 127.07464414354706USD
- 2026-12-06: 126.9180933457489USD
- 2026-12-07: 126.9180933457489USD
- 2026-12-08: 128.09409096512604USD
- 2026-12-09: 132.72899465457917USD
- 2026-12-10: 127.07464414354706USD
- 2026-12-11: 127.11066723983002USD
- 2026-12-12: 128.09409096512604USD
- 2026-12-13: 127.07464414354706USD
- 2026-12-14: 127.0908188199234USD
- 2026-12-15: 128.09409096512604USD
- 2026-12-16: 127.0908188199234USD
- 2026-12-17: 128.09409096512604USD
- 2026-12-18: 128.09409096512604USD
- 2026-12-19: 127.11066723983002USD
- 2026-12-20: 127.11066723983002USD
- 2026-12-21: 137.46385478258514USD
- 2026-12-22: 138.99044829206085USD
- 2026-12-23: 137.43224528096007USD
- 2026-12-24: 176.71619714076232USD
- 2026-12-25: 168.52196322070313USD
- 2026-12-26: 168.52196322070313USD
- 2026-12-27: 208.48826191703796USD
- 2026-12-28: 172.78802986294556USD
- 2026-12-29: 185.1899417144165USD
- 2026-12-30: 220.34817754129028USD
- 2026-12-31: 491.53460452267456USD
- 2027-01-01: 215.21757359632875USD
- 2027-01-02: 186.78152306661988USD
- 2027-01-03: 178.83472257655333USD
- 2027-01-04: 178.65685216062928USD
- 2027-01-05: 147.887600311615USD
- 2027-01-06: 148.94526427075195USD
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: AUD 75 per day
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 6:00 AM to 9:00 PM.
- Only registered guests are allowed in the guestrooms.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19 for children
- Self parking fee: AUD 15 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: AUD 60.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room service
Tour desk
Dry cleaning
Services
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Bicycle rental
Luggage storage
Express check-in/check-out
24-Hour Front Desk
Concierge Services
Parking
Parking
Parking (Limited)
Parking Onsite
General
Room service
Restaurant
Non-smoking rooms
Allergy-free room available
Family room
Fence Around Pool
Wheelchair Accessible (Limited)
Activities
Swimming pool
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Internet
Free wi-fi