Eden Hotel Amsterdam

Nice clean hotel. Good location for walking. Hotel store for snacks was reasonably priced. Staff excellent. Nice to fill up water bottles as you walk out the front door.

Great centrally located apartments attached to the main hotel, ours had a beautiful view of the Amstel - really polite and helpful reception staff on hand in the main hotel building. Easy transport links on the trams and trains and the hotel has a convenient luggage storage if you need it. *IMPORANT* Only key consideration for other guests considering the apartments in particular is the access... 3 flights of steep and narrow stairs, so not suitable for everyone and the hallway/landing was tired and in need of a refresh.

Nice quiet hotel. No restaurant but you can buy a great breakfast buffet pkg when checking in. Also purchased a discounted 1 hr canal cruise. Ask for the bay window room on floor one.

Great hotel. The room was clean and comfortable. The in house bar is fun with a great bartender and friendly people. The entire hotel staff is great!

Modern hotel in an older building. Our room was the executive double and was pretty big. There was a bar, convenience store, Starbucks coffee machine, and a restaurant in the lobby. They also had a pool table and air hockey. The staff were friendly and helpful.

Beautiful Location just off of Rembrandtplein square, very central to everything.Great options for restaurants, coffeeshops and nightlife which are all within walking distance. Staff were friendly and helpful, check-in is made easy by either going to the desk or Self use kiosk. Check-in was is a 3pm but occasionally your room might be ready prior, as was ours. Rooms were very clean and spacious and had good amenities (complimentary teas and coffees, water and a cheeky choc, shower gel and shampoo). I booked a room with twin singles and the bed was comfortable felt like I was sleeping on a cloud. The only negative I have in regards to the particular room we stayed in, is that it still felt a little dark even with all the lights on this could be due to were our room was situated however I still wouldn’t expect that to be an issue. Look around the room at all the cards as those are your room guides, (you have to scan a QR code if you want your room to be serviced). Depending on the what you book , but it can also be added, a breakfast buffet is available. The hotel also has a bar and a DIY pizza and sandwich station, there is also a hotel shop within the lobby area where you can purchase food, beverage and snacks. I would definitely stay here again and recommend to family and friends Overall rating 4/5

A lovely hotel with friendly and helpful staff. They couldn't do enough for you. Located in the ideal location, on Amstel. It's a 20ish minute walk into the center of Amsterdam (25 minutes to Central Station) and around a 20 minute walk to the Heineken and the Van Gogh Museum. Some lovely restaurants around the area and the hotel backs onto Rembrandtplein, which features clubs and other restaurants. The National Opera and Ballet is on the other side of the water. I stayed in a twin room with canal view and lucked out with the 5th floor overlooking Amstel. The view was stunning. I slept with the curtains open so I could look out overnight. The room was spacious and the bathroom was in good nick. Great facilities in the hotel, including a mini self serve supermarket (including a Starbucks coffee machine) and air hockey and a pool table. I didn't get a chance to eat at the restaurants or explore much further, but overall had a great experience at the hotel.

Excellent hotel. Would be good to state they don’t have a restaurant but there were lots locally so wasn’t an issue but would have been nice to know

The check in process was simplified by a self check in computer and there were many available. The room was a corner executive room and was incredibly spacious. Centrally located near the Amstel River and all the action. We enjoyed late night snacks on the river and strolled thru the streets to see some sites. Check out was a breeze! The staff was very responsive and helpful.

Perfect position and wonderful spacious room. The convenience of the the shop to get supplies without having to go out was great. The daily room service was hit and miss as to whether the tea and coffee was restocked and the dirty cups replaced. Staff were fantastic and definitely recommend. A great place to stay

Rooms were clean and very comfortable. Did not eat in the restaurant, except to get coffee. Very good location next to Rembrandtplein and on a tram route. Approx 1 mile from Centraal station.

Two friends traveling so we booked twin beds but room had only 1 chair, 1 luggage rack. It took 3 requests and several hours before they provided additional chair/rack. Also found broken soap dispenser, missing bottle opener, and foreign hairs. Hallways were cluttered with service carts. I expected much better for the price we paid!

Det mest beskidte hotelværelse jeg nogensinde har boet på! Spindelvæv i alle hjørner og kroge, derudover var der skimmelsvamp i loftet, og vandskade ved badeværelset og rundt om aircondition. Alle fodpaneler er fyldt med et lag af støv og pletter, det tydeligt at se de ikke er blevet tørt af eller vasket længe. Alle overflader lå der også et godt lag støv på, alt i alt så var det bare møg beskidt, vi er virkelig blevet snydt af billederne som hotellet har her på siden for det lever da på ingen måde op til de pæne billeder. Vi er virkelig skuffet og ærgelig over at ik engang rengøring er en prioritet her, og ellers er værelset virkelig slidt og trænger til en renovering, vi havde 3 lamper der heller ikke virkede.. Jeg kan på ingen måde anbefale det her hotel.

The hotel was very clean and the location was very convenient to restaurants and shopping. The staff were very nice and helpful. The room size was fine. What was not told to me on check in was that I had to let them know we wanted room service. On our second day I said we need the room cleaned and it was done.

The reception is deceiving because it looks modern and clean. The first room we got was so dirty. We checked the mattress for bed bugs and found both big stains (period blood and urin) but also lots of brown small spots. The staff saw the mattress and gave us an upgrade. When I asked if they have had any bed bugs, they stated “yes, but that was a long time ago”. With rooms that dirty, I don’t think they check for bugs very often. We also checked the mattress in the new room, and couldn’t find any signs of bed bugs, but my worst nightmare came through; I was eaten alive and have over 20 bites the day we checked out. Disgusting!

The bathroom had a lot of mildew and mold in the tile grout. Also, cleaning every 4 days is not acceptable

Great location. Staff was friendly and the room was clean. Good choice.

Good thing: close to everything. Service was good, ordered extra towels and got them right away. Bad: small room which was not cleaned properly. Very dusty in the room and they wanted to clean the room every 3 days. I have posted a picture of the dusty cabinet. Bathroom had a few stupid things. The soap dispenser on the sink was at head level and I am almost 6 feet tall. The same thing in the shower. They had shower gel and shampoo but no conditioner. They also did not have body lotion. Did not use their restaurant as there are tons of cafes around for similar or cheaper prices. Customer service was excellent. This hotel offers you the capability of self checkin and making your keys. Security wise was good as you could not get into the elevator or the stairs without a key. Location is good, right on the water and a 2 min walk from the main square etc.

Location was excellent! Hotel is nice however, our room needed some work. There was a lot of black mold/rust along the outside of the tub/shower wall, as well as behind the sink!

Overall the property was ok but they only clean the room and provide fresh towels every 3 days. I personally developed bed bug bites after the last nights stay.

Good location a block from the tram to from Central Station. Room was large, comfortable and the canal view was amazing. Staff is friendly. Only downside is that the Wi-Fi sucks!!!!!!!!!!!!!!!!!!! I have a hotspot so worked around connectivity issues.

The location of the hotel was great. Likewise the staff were really helpful and friendly. The room although clean was tiny & very dark so not somewhere you wanted to spend any time in.

Excellent location! We had a canal view and it was spectacular. Nice room. Loved the coffee set up (espresso) and snacks. One issue- our room has a step up as you came in and a small step up into the bathroom. Both trip hazards. Overall stay was very good.

The hotel is in a good location and has a useful little shop downstairs, checking in was quick and easy with the self check in service and the room was clean. However, we had the following problems: - on one side of the bed the plug socket did not work -there is no conditioner for hair -plastic bin liners were left in the room by the cleaner -the room (executive suite) looked a lot bigger in the pictures -the room smelt of damp -the wifi cuts out often -no mini fridge

Perfect location... right on the canal across from the Opera House, just far enough away from the exact center to be a little quieter. You can get a room facing the canal. Prices are reasonable. Breakfast has a wide selection. The room we had was small and awkwardly shaped, but it's an old building. At night, it can get noisy if you leave the window open (lots of street traffic) but it calms down. The bathroom was tiny but had everything you need. When we arrived it was smelly but running the shower fixed it. Larger people may have difficulty managing the small shower. But the view out the window, ideal.

Pluses Location, front desk staff and concierge, cleanliness, comfortable bed, decor Minuses Housekeeping staff was not thorough. Street noise woke me up several nights. Room didn’t have mini fridge.

I had to wear ear plugs to get to sleep. We had a 2nd floor canal view room. Heard the people talking on the street until 2am. Asked for a room change, they gave me 4th floor and still had to wear earplugs. The windows are single pane with no sound barriers or air gap stop. If the rooms were quieter this would be a fantastic place. Beds were good, service great, bathrooms a bit wonky and definitely not for the obese or long-legged.

Great location, great breakfast with large selection, great bar - quite small rooms despite we had superior rooms. Please note that some of the rooms have direct, glass, wall between the bedroom and the shower. Not ideal for our teenager kids who shared a room. Great with the option to upgrade rooms - we received an email with the option 2 days in advance (€10 extra per night)

We paid for a canal view, that IS the way to go, so cool to look out of the window and see instead of just buildings. There is a square with a lot of restaurants one block away but look at the map since you go down a side street to get there. Our only negative was the shower/tub arrangement was very weird. There was a kind of glass swinging half-door partway covering the tub, and the shower head instead of pointing along the length of the tub, pointed across. Huh?!?!? This meant the floor inevitably got wet, and also that if you are a big person you just won't fit. Someone was smoking too much of the pot when they designed this. Room was fairly quiet and curtains darkened the room well. We would stay there again.

The pictures online dont come close to the real rooms in the hotel. The bed was hard as rock and the pillows were so heavy and lumpy. The rooms are so small and dark. Will not stay there again.

Guests shouldn’t be directed to self check or be required to pay extra for daily light housekeeping services. The Eden shouldn’t be rated a four star hotel.

Clean hotel in a great location. We were in an area that was away from the business but close to lots of places to eat. So nice that it was right next to a bike rental shop. We were late checking in and were provided a free drink ticket. Check in process was only complaint.

I had money stolen out of my room that was in my suitcase. I did not realize it right away but when I reported it I was told they would investigate it and get back to me. Have not heard back. They can look at electronic lock information and see who was in and out of the room. I will call them again, but disappointed I have heard nothing.

Check in reception wasn’t very friendly & we had issues with the toilet. But location is very good & bed comfortable.

The hotel was very clean and the location was very convenient to restaurants and shopping. The staff were very nice and helpful. The room size was fine. What was not told to me on check in was that I had to let them know we wanted room service. On our second day I said we need the room cleaned and it was done.

Everyone's very customer service oriented. Went above and beyond to make sure that we were taken care of and comfortable. Wonderful wonderful hotel, and I will gladly recommend it in the future.

The check in process was simplified by a self check in computer and there were many available. The room was a corner executive room and was incredibly spacious. Centrally located near the Amstel River and all the action. We enjoyed late night snacks on the river and strolled thru the streets to see some sites. Check out was a breeze! The staff was very responsive and helpful.

The room was lovely, the staff was friendly and professional, the location was perfect. We had a wonderful time!

Taxi’s recommend by hotel tried to tell us the trains were down and we had to take a taxi to Rodderdam, which was not true

Great location, near a tram stop and bars and restaurants on a lovely square. Great staff, well appointed room. Self-service check in machines very easy and clever! Thank you for a great stay.

Great location for exploring the city! Canal view room was great!

Eden is a located in Rembrandt Square, a very lively and well-connected part of central Amsterdam. The hotel rooms are well-equipped and reasonably spacious. I'd definitely stay there again.

Great location! Safe very helpful. Room was a good size.

The only negative is that it was very loud in the rooms due to being in such a touristy area. The canal view was lovely.

Beautiful Location just off of Rembrandtplein square, very central to everything.Great options for restaurants, coffeeshops and nightlife which are all within walking distance. Staff were friendly and helpful, check-in is made easy by either going to the desk or Self use kiosk. Check-in was is a 3pm but occasionally your room might be ready prior, as was ours. Rooms were very clean and spacious and had good amenities (complimentary teas and coffees, water and a cheeky choc, shower gel and shampoo). I booked a room with twin singles and the bed was comfortable felt like I was sleeping on a cloud. The only negative I have in regards to the particular room we stayed in, is that it still felt a little dark even with all the lights on this could be due to were our room was situated however I still wouldn’t expect that to be an issue. Look around the room at all the cards as those are your room guides, (you have to scan a QR code if you want your room to be serviced). Depending on the what you book , but it can also be added, a breakfast buffet is available. The hotel also has a bar and a DIY pizza and sandwich station, there is also a hotel shop within the lobby area where you can purchase food, beverage and snacks. I would definitely stay here again and recommend to family and friends Overall rating 4/5

Clean hotel in a great location. We were in an area that was away from the business but close to lots of places to eat. So nice that it was right next to a bike rental shop. We were late checking in and were provided a free drink ticket. Check in process was only complaint.

Absolutely amazing! The staff was super helpful, the view and location were really good!

Great location and a lovely hotel

Located right on the canal within easy walking distance of many sights. Hotel staff is great.

Very good hotel in the center of Amsterdam . All the main touristic attractions of the city were walkable and easy to do because of the location of this hotel . The view is beautiful around the hotel and lots of eateries and shopping is available closeby for tourists . Loved the convenience of being in heart of all the main attractions of the city .Highly recommend this hotel for families on vacation to Amsterdam .

Shower was awful. Too big of a shower head and water went all over the bathroom floor. There was no one to take bags up to the room. The lighting was terrible in the room and the expensive breakfast was terrible.

Really nice hotel and super close to a metro station. Breakfast was super good as well. Staff is really friendly and attentive. Would definitely recommend to family and friends 👍

Close to a canal, the ice bar, and shopping, the Eden Hotel was very comfortable. The breakfast was excellent with many selections. Definitely recommend. Would stay again.

The decor of our room was beautifully artsy. The hotel smelled like palo santo in a wonderful way. The breakfast they offered was world class! So many tasty options including some of the best smoked salmon ive ever tasted. And the staff was always happy to help us with questions we had. 10/10 would stay here again.

Staff were extremely helpfull. Rooms clean and quiet. Breakfast was awesome with so many selections. Easy access to the trams.

Nice quiet hotel. No restaurant but you can buy a great breakfast buffet pkg when checking in. Also purchased a discounted 1 hr canal cruise. Ask for the bay window room on floor one.

Great hotel, wonderful location, staff friendly and helpful. Breakfast great!

The hotel is lovely and staff super friendly. It is a bit farther from attractions but tram is close by. Only complaint is very low lighting in the rooms and awkward position of bed sideways against the wall. Breakfast buffet was wonderful but a bit pricey , however plenty of other options around the area of hotel.

Nice modern hotel, good location, breakfast good if you like European continental breakfast, the hot food at breakfast not great, but nice pastries, fresh fruit salad and nice fruit juices/good coffee. The ony downside with our hotel room was it was too light at night. We paid extra for a superior double room but whilst it had excellent black out curtains, it also had double glass doors to the bathroom, the bathroom had 2 large windows, neither of which had blinds, just opaque windows. At night, light flooded in to the bedroom from the street lighting outside the bathroom windows and we woke up early at dawn because the bedroom was so light. Couldnt believe they hadn't thought about this! Need to put up black out blinds or change the glass doors to the bathroom! Apart from this issue, the room was very good size, nicely decorated, huge comfy king sized bed and big modern bathroom with great shower/under floor heating. Just need to take sleep mask with you if you prefer darkness to sleep!!!

Great hotel with great customer service overlooking canal. Breakfast was superb