Swissôtel Amsterdam

Everything was great

Small room, otherwise great place.

Staff (morning and night) were very friendly and accommodating. Room was clean, good pillows. Room service was also very well priced and great food quality (we had light night snack and breakfast). Also good location if you’re coming to the city by train

Very secure as had locked door overnight. Rooms clean and tidy. Reception very clean, smelling fresh, and staff helpful.

The room shown in the picture turned out to be different. The suite had an open-plan toilet without doors. I asked for another room, a discount, or a refund, but the hotel staff refused to cooperate. In the end, they offered a lower-category room, but without any discount or compensation for the inconvenience. The stay at the hotel was spoiled, which negatively affected my vacation.