Spark by Hilton Springfield Southwest

Cold very limited cheap grade breakfast. Does not meet Hilton quality expectations. Hotel appeared new in pictures. Instead, old hotel renovated with low grade materials. Floors squeaked in hallway and room. Mattress protector plastic feel material with cheap wrinkled thin bedding. Uncomfortable to sleep on. Pool broke/closed. Overpriced compared to competitors. Good cosmetic interior decorating in room. Updated bathroom and furniture. HVAC worked well. Very clean. Very nice staff.

Parking area was Ok. Well located facility. No complains

The property was great and dog friendly!

Rooms were decent and clean but some of the trimming on the corners were coming off. The elevator was sketchy and would sometimes catch when opening and closing. Also parking lot could use some work kind of hard to push the luggage cart across with pot holes. Staff was very kind and location had lots of shopping and food close.

Parking is not an issue, all good

Many choices for restaurants. Pet-friendly

Overall our stay was good. The rooms have been updated and are clean. The walls are thin and you can hear every noise outside the room. The TV was nice and updated, but the remote to turn up the volume was missing. We had to ask the front desk for help. The breakfast was extremely limited to variety. Mainly bagels and toast. No fresh fruit or waffles. The pool was out and was looking forward to using it.

No amenities. Pool and fitness room were advertised however when we checked in for a baseball tournament neither were available. The price is the same as the hotels across the parking lot that had all amenities. The parking lot is tiny, definitely not big enough for the whole hotel. There wasn't anywhere for the team to hang out and when a few parents were in the lobby we were told it was quiet hours, it was 9:30 on a Saturday night.

We booked this hotel after calling to make sure they had indoor pool. We check in and as they hand my husband the key card they inform us that the pool is not open, closed for maintenance. This was after we paid. I tell them that I had called to verify that they had a indoor pool and we were coming in town for a banquet and there are a lot of other families that are staying here and they all booked so the kids could swim. All o got was a sorry. I then asked if we could get a discount due to pool being closed. They said that they would have to talk to the manager, but he is not here right now. After talking with the manager he stated that since we already paid that there was nothing he could do, we would have to call Hilton. The pool door was about to be opened with key card, pool was full of water and running. When asked is it really broke or did you guys just not want to cleaning it after having a large group lady go super defensive and said no ot is really broke, it has leaks and piping issues and heater is not working. (Then why is it running and not drained if it has leaks). No shampoo in the shower. Did not find this out until after i was in the shower. Breakfast was a joke. Pretty much no breakdat. Nothing hot no meat or eggs, no waffles, no bread for toast, there was nothing but a bowl of individual yogurts and 2 cereals no kid would eat. Had to go to a McDonald's for breakfast. Very sad the money we spend to just have a bed and no amenities.

The pool was under repair which was disappointing since the kids wanted to swim.

Very disappointed the floors were nasty and sticky. I stayed on the second floor and multiple rooms were just opened not sure why. They did not have mattresses covers just the fitted sheet down. I pray they do not have bed bugs.

Cleanliness stood out.

Sheets was smelly

One of the worst experiences, They provided used towels all hair and brown spots on towels , washroom was dirty like hell hair all over bedsheets was dirty

New facility. Super clean. Close proximity to amenities and the highway. Great place to stay if you are traveling through.

Very clean hotel, great breakfast with healthy options. Friendly staff.

Our room had ants. I even took a video and let the front desk know and was told a manager would be with me as there wasn’t a manager on duty at the moment. How odd is that? The tub didn’t drain so as we showered you are standing in ankle deep water. Definitely would not stay here again.

Our room was very clean and nice. Limited breakfast menu, but we made due. Sadly there was a truck in the other hotel parking lot that kept its engine running all night. Beds were comfortable. We would stay again.

Excellent cleanliness

Might have had case if bed bugs - got several bites

Too loud

Hilton’s new Spark is doing an outstanding job in offering budget accommodations with great style. Funky wire lighting fixtures, sleek seating, and sharp accent walls in the lobby. Comfy beds, good quality shampoo, conditioner, and body wash, and a cool accent wall in the room. Excellent placement of reading lights, which are also thoughtfully designed. Plenty of horizontal space for your things. The only problem we had was that the shower water was tepid, so clearly some work needs to be done there. We didn’t mention it to Vivek, the very personable manager, due to time constraints. The breakfast was basic and high in gluten, which we avoid, so we can’t really comment on that. We’d be happy to stay again.

I stay here often for work, and I sleep quite well. The walls are a little thin, but the hotel is nice.

No chair in our room so unable to sit in backless ottoman for long and complete my laptop work. No coffee pot as promised/shown on website. No alarm clock in the room. Room phone did not work initially. My fiance ended up tracing down and fixing the problem. Finally I slipped and fell due to wet floor in the breakfast area at about 6:10 am. This mopping should be done around 330 or 430 am. Not to wise to completely wet the floor 5 minutes before you open the area for continental breakfast. This facility was much better when it was the Fairfield inn. Very disappointed and have a sore hip for my troubles. Check in person perfect. Check out person did not have much time for me at all.

Nice new hotel. Clean, modern rooms with comfortable beds and awesome pillows. Was next to the ice machine which was loud all night but also next to the pool and couldn't hear the kiddos at all. Was really nice.

Just a basic room. Not great. Cheap rates

Hotel was EXTREMELY noisy. I called the front desk twice. Noise outside as well. Other guests running in the hall and jumping off the bed upstairs - noise and lots of people in the parking lot. Management did nothing.

Rooms were decent and clean but some of the trimming on the corners were coming off. The elevator was sketchy and would sometimes catch when opening and closing. Also parking lot could use some work kind of hard to push the luggage cart across with pot holes. Staff was very kind and location had lots of shopping and food close.

Everything was fine except there was no microwave in the room

Overall our stay was good. The rooms have been updated and are clean. The walls are thin and you can hear every noise outside the room. The TV was nice and updated, but the remote to turn up the volume was missing. We had to ask the front desk for help. The breakfast was extremely limited to variety. Mainly bagels and toast. No fresh fruit or waffles. The pool was out and was looking forward to using it.

I stayed for 3 nights and when the cleaning staff "cleaned" my room they didn't shut my door all the way. I was out of my room almost all day and anyone could have stolen my belongings or snuck into my room. I told the front desk person this when I checked out and didn't even get an apology. I don't plan on staying again because I feel very unsafe and the staff didn't take my safety seriously.

We were very happy with our visit. Check in with Aaron was outstanding

Our first room had an issue with the sink, went to the desk and the lady immediately had us changed to a new room with no complaints! So helpful and kind after a long day was so appreciated!

Very nice and clean rehabbed hotel. The price is good, staff friendly and quick to assist. I had a stopper in the bath sink not working and when I passed the front desk the gentleman asked if everything was okay. I mentioned the stopper just so he could make a work order for when I check out but he stopped what he was doing and proceeded to fix it right away. Great Service! I will add this location as a go to when ever in town...

Excellent place to stay. Convenient, clean, comfortable. Delores is wonderful, so helpful, so kind. Byron is always friendly and always wears a smile. So polite and always as, if everything is ok, do you need anything. All around excellent!!

Aaron at the desk was great and super helpful.

Front desk friendly and accommodating for our specific requests.

Terrible property. Terribly maintained. Not a single day room service was done. Staff is rude. Avoid this place.

The staff were very friendly and accommodating. The hotel had been renovated recently and was very clean. The location was very close to restaurants and stores if you forgot anything you need while traveling.

We booked this hotel after calling to make sure they had indoor pool. We check in and as they hand my husband the key card they inform us that the pool is not open, closed for maintenance. This was after we paid. I tell them that I had called to verify that they had a indoor pool and we were coming in town for a banquet and there are a lot of other families that are staying here and they all booked so the kids could swim. All o got was a sorry. I then asked if we could get a discount due to pool being closed. They said that they would have to talk to the manager, but he is not here right now. After talking with the manager he stated that since we already paid that there was nothing he could do, we would have to call Hilton. The pool door was about to be opened with key card, pool was full of water and running. When asked is it really broke or did you guys just not want to cleaning it after having a large group lady go super defensive and said no ot is really broke, it has leaks and piping issues and heater is not working. (Then why is it running and not drained if it has leaks). No shampoo in the shower. Did not find this out until after i was in the shower. Breakfast was a joke. Pretty much no breakdat. Nothing hot no meat or eggs, no waffles, no bread for toast, there was nothing but a bowl of individual yogurts and 2 cereals no kid would eat. Had to go to a McDonald's for breakfast. Very sad the money we spend to just have a bed and no amenities.

Parking area was Ok. Well located facility. No complains

Property was clean, Quiet, can do immediately.Located next to shopping and restaurants would stay here again.Staff was very nice

Not in the nicest part of Springfield, IL however the front desk manager was quite helpful and the property is in good shape with a modern design.

New facility. Super clean. Close proximity to amenities and the highway. Great place to stay if you are traveling through.

Rooms were decent and clean but some of the trimming on the corners were coming off. The elevator was sketchy and would sometimes catch when opening and closing. Also parking lot could use some work kind of hard to push the luggage cart across with pot holes. Staff was very kind and location had lots of shopping and food close.

Nice convenient place to stay a quick overnight

Close to shopping and restaurants, clean linens and clean room. Check in, quick and efficient.

Our room was very clean and nice. Limited breakfast menu, but we made due. Sadly there was a truck in the other hotel parking lot that kept its engine running all night. Beds were comfortable. We would stay again.

Convenient location. Courteous check in

The staff were very friendly and accommodating. The hotel had been renovated recently and was very clean. The location was very close to restaurants and stores if you forgot anything you need while traveling.

Cold very limited cheap grade breakfast. Does not meet Hilton quality expectations. Hotel appeared new in pictures. Instead, old hotel renovated with low grade materials. Floors squeaked in hallway and room. Mattress protector plastic feel material with cheap wrinkled thin bedding. Uncomfortable to sleep on. Pool broke/closed. Overpriced compared to competitors. Good cosmetic interior decorating in room. Updated bathroom and furniture. HVAC worked well. Very clean. Very nice staff.

They charged extra fees I was under the impression of paying for. Breakfast very limited. As soon as we walked into our room, there was a soiled rag on the floor. Continuous smell of marijuana in stairwell.

The Breakfast is not much coffee and bagels and stale cereal

All good but no hot breakfast

Very clean hotel, great breakfast with healthy options. Friendly staff.

The room wasn’t the cleanest. The breakfast was mediocre. My room keys were disabled the night before check out so I felt unwelcome and rushed to leave the next morning.

Our room was very clean and nice. Limited breakfast menu, but we made due. Sadly there was a truck in the other hotel parking lot that kept its engine running all night. Beds were comfortable. We would stay again.

We would’ve liked more breakfast options

Overall our stay was good. The rooms have been updated and are clean. The walls are thin and you can hear every noise outside the room. The TV was nice and updated, but the remote to turn up the volume was missing. We had to ask the front desk for help. The breakfast was extremely limited to variety. Mainly bagels and toast. No fresh fruit or waffles. The pool was out and was looking forward to using it.

We booked this hotel after calling to make sure they had indoor pool. We check in and as they hand my husband the key card they inform us that the pool is not open, closed for maintenance. This was after we paid. I tell them that I had called to verify that they had a indoor pool and we were coming in town for a banquet and there are a lot of other families that are staying here and they all booked so the kids could swim. All o got was a sorry. I then asked if we could get a discount due to pool being closed. They said that they would have to talk to the manager, but he is not here right now. After talking with the manager he stated that since we already paid that there was nothing he could do, we would have to call Hilton. The pool door was about to be opened with key card, pool was full of water and running. When asked is it really broke or did you guys just not want to cleaning it after having a large group lady go super defensive and said no ot is really broke, it has leaks and piping issues and heater is not working. (Then why is it running and not drained if it has leaks). No shampoo in the shower. Did not find this out until after i was in the shower. Breakfast was a joke. Pretty much no breakdat. Nothing hot no meat or eggs, no waffles, no bread for toast, there was nothing but a bowl of individual yogurts and 2 cereals no kid would eat. Had to go to a McDonald's for breakfast. Very sad the money we spend to just have a bed and no amenities.