Name: Victoria & Alfred Hotel by NEWMARK
Address: V&A Waterfront Pierhead, Cape Town, South Africa, Cape Town, Western Cape, ZA
Price range: $291–$501 per night
Rating: 8.88

What guests think

At Victoria & Alfred Hotel by NEWMARK, travellers consistently praise the unbeatable V&A Waterfront location, friendly staff, and spacious rooms, while reviews also mention occasional maintenance problems, some noise on plaza-facing rooms, and limited on-site leisure facilities.

Breakfast and the on-site restaurant are frequently praised for quality and variety. Cleanliness is generally good but inconsistent, with several reports of mold, worn furnishings, or musty odors, and a few guests alleging thefts from rooms. Overall, expect a comfortable, highly convenient base at the Waterfront.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On-site leisure options are limited: multiple reviews note no pool at the hotel, with guests using a sister property across the street and finding few loungers. Valet parking is available.

Related guest reviews

10

Laura

Aug 23, 2023

·

Stayed 3 nights

Victoria&alfred hotel: ottimo albergo. La mansarda assegnataci ha gli abbaìni quindi in caso di pioggia diventa rumoroso per coloro che nn amano l’effetto “camper”. Il parcheggio è gratuito e un servizio di valletto ripone e riporta l’auto a richiesta. Ottima la colazione sia dolce che salata. Sufficientemente varia anche senza richiedere Il menu aggiuntivo a pagamento: uova cotte omelette e bacon a pagamento. Nn a disposizione pane a buffet. Intorno tantissimi ristoranti x tuttele tasche nonché supermercato super fornito per preparasi per il proseguimento del viaggio

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8

Lucy

Mar 16, 2024

·

Stayed 4 nights

Early check in was accommodated. Room was huge & comfortable. Our room was noisy due to music & building work right outside but timings of the noise were fine. Not unsocial timing. Amazing staff in the restaurant & bar. Great location on the waterfront. Wonderful views & service great on terrace.

10

Ann

Apr 14, 2023

·

Stayed 3 nights

The hotel location is excellent on the V&A waterfront. The restaurant looked out on the water with sea lions frolicking as we had breakfast. The staff were very helpful and we engaged the hotel chauffer service to tour around Cape of Good Hope, Boulders Bay, Cape Point etc. The downside - we had a few issues with infrastructure - no hot water - faulty wiring. This was however rectified but disappointing none the less. The room was poorly lit with no central lights. The swimming pool was closed which was disappointing. The breakfast and dinner were good value. There were some nice shops in the hotel mall and for those not wanting breakfast in hotel a coffee shop and bakery.

10

Philip

Oct 21, 2023

·

Stayed 2 nights

I am a repeat visitor due to the style of the hotel, it’s location and the staff friendliness. Same staff at the hotel for many years which says so much about how they are treated. Best breakfast location next to the harbour too with a Mountain View 😀

8

adam

Feb 29, 2024

·

Stayed 4 nights

Stunning hotel and room. Can’t beat the location. Great housekeeping. Great coffee shop attached to hotel. 2 main issues which is why I’m not able to give 5/5. When booking our stay, it stated the hotel had a pool, gym and numerous other facilities that actually were in the sister hotel across the road. Nowhere on this site did it mention that they were part of the other hotel. Secondly, and more annoyingly, we only went to use the pool once for a couple of hours and turned up and there were only about 12 beds, 2 of which were “reserved” but empty the whole time we were there. There is however loads of space for additional beds. I can’t see how 12 beds would ever be enough for a pool that is used by 2 hotels (or maybe 3 as I’ve read there’s another sister hotel). We had to have a quick dip and head home as no beds became available.

10

nicola

Dec 10, 2023

·

Stayed 1 night

Excellent hotel in a bustling area with shops, bars and restaurants Breakfast was tasty and there was a decent variety of options

10

Carolyn

Nov 21, 2023

·

Stayed 1 night

Beautiful hotel, restaurant has tasty food, staff is pleasant and helpful. High recommendations.

10

Francis Joseph

Nov 22, 2024

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Stayed 3 nights

Sooo convenient with shops and dining. Also close to main pickup/dropoff areas for taking boat or shuttles. Only missing is the pool - had to go across the street to use someone else's.

10

Alix

Apr 23, 2024

·

Stayed 1 night

After 50 + days at sea it was a treat to sleep in such a comfortable bed in a spacious room. Great location right in the middle of the V&A Waterfront. Lovely views. Friendly helpful staff. Valet parking and beautiful little boutiques adjacent to the lobby.

10

Nicholas

Feb 5, 2026

·

Stayed 1 night

Great location but missing a pool area

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Cleanliness

Many guests found rooms very clean, but others reported inconsistencies such as mold in showers, stained carpets, musty odors, and bathrooms needing a refresh.

Related guest reviews

10

DARREN

Nov 16, 2023

·

Stayed 4 nights

Incredible Hotel with a wonderful team perfectly located in the vibrant Waterfront. Rooms were spotless and clean - with one of the most comfortable hotel beds I've had in a long time

4

Paola

Aug 2, 2025

·

Stayed 5 nights

Abbiamo scelto questa struttura a Cape Town perche’ nn esiste un hotel 5 stelle nella Zona del Waterfront. Le camere loft uniche disponibili su EXPEDIA avrebbero bisogno di un po’ di ristrutturazione…., armadi scrostati e anche qualche pezzetto di muro. Il lavandino del bagno nn scaricava acqua, le persiane dei velux rotte, i cuscini scomodissimi e con gommapiuma deteriorata all’interno…..l’acqua fuoriusciva dalla porta della doccia inzuppando il tappetino. Biancheria da bagno scadente… una vera delusione! Unica cosa davvero perfetta è la posizione, ottima per ristoranti e shopping e per raggiungere qualsiasi punto della città. È una vista meravigliosa sulla TABLE MOUNTAIN.

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6

Pedro

Mar 20, 2025

·

Stayed 2 nights

Hotel is well located, but i didnt find the reception very friendly upon checkin. We had a room in the last floors so the windows are in the roof, felt tight. The shower has not been cleaned properly in awhile and the grout has black marks on it, i used my flops while i showered. The room needs love and to be cleaned!

2

Sudeshna

Aug 21, 2024

·

Stayed 3 nights

I picked this property for the location and while that didn't disappoint, everything else did. There is nothing luxurious about this property. the lobby might give you a sense of security but don't fall for it. The room is reminiscent of someone turning their attic into an Airbnb. The door to the room (on the inside) was so dirty and the carpet was worse. Most of the outlets were away from the bed. and we were provided 2 very small bottles of water. The massive tub in the bathroom did not really appeal to me but the mold in the shower definitely inspired some nightmares. We ended up asking for a room change since the original one faced the front of the hotel and it was very noisy. While the new room (on the same floor) was mountain facing and way quieter, it still have the exact same issues. The decor was exactly the same. the level of cleanliness’s was exactly the same. Moldy shower, fixture’s that we barely hanging on... I would definitively NOT recommend a stay here. Uber's are easy in Cape town so find better accommodations.

10

Colin

Dec 22, 2025

·

Stayed 6 nights

Great room (spacious, clean, quiet) overlooking the square, fantastic staff (friendly, helpful, courteous), impressive breakfast (buffet and cooked), and ‘can’t be beaten’ location (in the heart of the V&A Waterfront, seconds from good restaurants and bars). What’s there not to like !? We’ll be back.

6

Shagufta

Mar 26, 2023

·

Stayed 4 nights

Dated hotel, very uncomfortable bed and room smelt musty however great location

10

EVELYN

Oct 30, 2024

·

Stayed 2 nights

Beautiful and clean property

6

Hans

Feb 4, 2024

·

Stayed 13 nights

Schimmel in Dusche und Flecken auf Teppich

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2

Wendy

Dec 17, 2023

·

Stayed 3 nights

Dreadful, no upgrade or amenities and the stench of rotten drains makes you heave when you go in the room!

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Rooms

Rooms are generally spacious and comfortable, with many enjoying Table Mountain or harbor views; some plaza-facing or loft rooms can be noisy. Several guests noted dated decor, noisy or faulty AC, or beds formed from two singles.

Related guest reviews

10

Laura

Aug 23, 2023

·

Stayed 3 nights

Victoria&alfred hotel: ottimo albergo. La mansarda assegnataci ha gli abbaìni quindi in caso di pioggia diventa rumoroso per coloro che nn amano l’effetto “camper”. Il parcheggio è gratuito e un servizio di valletto ripone e riporta l’auto a richiesta. Ottima la colazione sia dolce che salata. Sufficientemente varia anche senza richiedere Il menu aggiuntivo a pagamento: uova cotte omelette e bacon a pagamento. Nn a disposizione pane a buffet. Intorno tantissimi ristoranti x tuttele tasche nonché supermercato super fornito per preparasi per il proseguimento del viaggio

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10

T

Mar 14, 2023

·

Stayed 7 nights

Lovely large room with great views of the wAterfront and table mountain. REALLY friendly staff

8

Kevin

Jan 19, 2025

·

Stayed 7 nights

Really great property; really large room which was greatly appreciated; price paid was fair;

10

Derek

Oct 13, 2025

·

Stayed 2 nights

Staff were amazing, location perfect but rooms are a bit bare and tired. Bathrooms need a refresh one of our sinks was cracked and shower leaked

8

Gary

Jan 16, 2025

·

Stayed 5 nights

The V&A Hotel has the best location on the Cape Town waterfront. It is renowned for its service. We stayed in a flloor 1 room. It was spacious and clean, but is looking a little tired compar3d to the loft room we stayed on a prior visit. The air condioning was very noisy, but we got used to it. Unfortunately on one day there was no hot water (the maintenance team were working in the closed down the hall so I assume it was related to that work?). Breakfast on the quayside is great, with the view of the mountain and the seals playing in the dock. We ate dinner once during our stay and I enjoyed the finest seafood curry I've eaten in a long time.

10

Marlee

Aug 13, 2024

·

Stayed 5 nights

Great stay in Cape Town! Tons of shopping, restaurants and attractions in walking distance and easy to grab Uber/taxi to get any where else. Room was clean, comfortable and spacious with a gorgeous Mountain View.

10

Colin

Dec 22, 2025

·

Stayed 6 nights

Great room (spacious, clean, quiet) overlooking the square, fantastic staff (friendly, helpful, courteous), impressive breakfast (buffet and cooked), and ‘can’t be beaten’ location (in the heart of the V&A Waterfront, seconds from good restaurants and bars). What’s there not to like !? We’ll be back.

8

Kathy

Sep 30, 2025

·

Stayed 2 nights

I paid for a Mountain View room and received a room overlooking the plaza. A prior review noted the same issue and said the hotel required them to pay more for the room they originally reserved. Since this was the end of a hectic three week trip, I just wanted a room. The plaza side is VERY noisy and sleeping in or early may be difficult. Outside of the room issue, the room was clean with a large bathroom. Hotel is in a great location for walking around the waterfront.

10

Thomas

Jun 6, 2025

·

Stayed 7 nights

The property is in an excellent location for dining and shopping. There is a multitude of choice within a couple of minutes walk. The staff are all very friendly and helpful, and nothing seems too much trouble. The rooms are very well appointed, moden and comfortable. The free wifi worked well and was reasonably fast for browsing and streaming. The hotel has an excellent restaurant with plenty of choice. Overall, one of the best places to stay on the V&A Waterfront.

8

Amy

Dec 11, 2025

·

Stayed 3 nights

3rd time staying here and as great as always. Only slight irritation was my bed was two singles pushed together and the dip in the middle was really uncomfortable. Apart from that, no complaints

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Service

Staff are frequently described as friendly, helpful, and accommodating across the hotel. However, some guests reported inconsistent breakfast service, occasional unfriendly reception, unresolved issues or transfer/billing frustrations, and a few alleged thefts from rooms.

Related guest reviews

2

Ward

Oct 31, 2024

·

Stayed 4 nights

Staff broke into my room when I was not inside stole my valuables. Targeted very hidden areas searching for certain items and the management just gave me lip service. In addition my first night the air conditioning didn’t work. I slept in a sweat box. They didn’t move me or offer me any compensation and the next day they gave me a different room…that was it didn’t even buy me a free drink for myterrible evening. Absolutely do not leave anything in your room. If you leave it you wouldn’t expect this from such an allegedly high calibre hotel. Terrible experience. Absolutely do not leave anything in your room.

6

Pedro

Mar 20, 2025

·

Stayed 2 nights

Hotel is well located, but i didnt find the reception very friendly upon checkin. We had a room in the last floors so the windows are in the roof, felt tight. The shower has not been cleaned properly in awhile and the grout has black marks on it, i used my flops while i showered. The room needs love and to be cleaned!

8

Val

Sep 2, 2023

·

Stayed 5 nights

A lovely hotel. Perfectly positioned. The service received at reception was excellent but the breakfast service was very hit and miss (the food was fabulous though)

10

Lisa

Dec 19, 2025

·

Stayed 3 nights

The staff were most helpful and courteous.

10

David

Jan 22, 2026

·

Stayed 2 nights

Staff wonderful as was the room

10

Carl

Dec 14, 2024

·

Stayed 3 nights

Great central location, wonderful service especially from Lucy the guest service manager

10

Martin

Nov 14, 2025

·

Stayed 2 nights

The breakfast was amazing and breakfast staff was outstanding.

10

robert

Apr 25, 2024

·

Stayed 1 night

I stayed there several days two weeks previous. I had a small issue. I was tired suffering jet lag after a 33 hr flight. I complained here on Expedia in frustration. The following day the manager came to my table and was extraordinary. I could not believe it. Issue completely resolved. I was almost embarrassed I brought it up he gave me such complete attention.

2

Onur Alp

May 23, 2024

·

Stayed 4 nights

At the first day of our stay, we got robbed by the housekeepers!!!!!!!!!! They opened our zipped camera bag and stole our 1000 USD! We called the police but neither hotel manager nor other personel didn’t help us at all. We picked this place because the area is safe, but unfortunately our holiday was ruined. Don’t stay in this hotel.

10

John

Jun 4, 2024

·

Stayed 3 nights

Excellent Hotel right in central Capetown wharf. Lots of fabulous restaurants located within minutes. Very luxurious and the staff were great. Luci at the Hotel’s concierge desk was fantastic as were Douglas, the front desk staff and the Assistant Manager during the day.

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Location

Set in the heart of the V&A Waterfront, the hotel is highly walkable to restaurants, shops, and attractions, with easy transport pick-ups and scenic views of Table Mountain or the harbor.

Related guest reviews

10

Nadine

Apr 16, 2025

·

Stayed 1 night

Best location

10

Kevin

Apr 24, 2025

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Stayed 1 night

Great location

10

Darren

Jun 19, 2024

·

Stayed 5 nights

Great location right on the waterfront with plenty of restaurant options. Also very close to attractions do a perfect place to stay and enjoy everything Cape Town has to offer. Great staff and reasonable cost given the location. Rooms are large and have everything you need for a comfortable stay.

10

Carol

Sep 14, 2024

·

Stayed 1 night

An amazing location walking distance within the V&A Waterfront. Friendly helpful staff - great breakfast. Home away from home for me!

10

Carol

Oct 5, 2024

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Stayed 2 nights

Fantastic location - safe and lots of great restaurants

10

Colin

Dec 22, 2025

·

Stayed 6 nights

Great room (spacious, clean, quiet) overlooking the square, fantastic staff (friendly, helpful, courteous), impressive breakfast (buffet and cooked), and ‘can’t be beaten’ location (in the heart of the V&A Waterfront, seconds from good restaurants and bars). What’s there not to like !? We’ll be back.

10

Ingrid

Dec 3, 2023

·

Stayed 2 nights

The hotel is located at the heart of the Victoria and Albert waterfront with an excellent atmosphere

10

Stephen

May 8, 2023

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Stayed 2 nights

Excellent hotel centrally located in the middle of V&A Waterfront. Didn't have drive anywhere for food and entertainment. Everything is walking distance.

10

Tonya

Nov 4, 2024

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Stayed 4 nights

Awesome location. Very safe, walking distance to fun shops, bars, restaurants.

10

Thomas

Jun 6, 2025

·

Stayed 7 nights

The property is in an excellent location for dining and shopping. There is a multitude of choice within a couple of minutes walk. The staff are all very friendly and helpful, and nothing seems too much trouble. The rooms are very well appointed, moden and comfortable. The free wifi worked well and was reasonably fast for browsing and streaming. The hotel has an excellent restaurant with plenty of choice. Overall, one of the best places to stay on the V&A Waterfront.

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Dining

Breakfast and the on-site restaurant earn frequent praise for tasty food, good variety, and pleasant waterfront settings, though breakfast service can occasionally be hit-and-miss.

Related guest reviews

10

Eugene

Sep 20, 2025

·

Stayed 1 night

Breakfast was amazing

8

Val

Sep 2, 2023

·

Stayed 5 nights

A lovely hotel. Perfectly positioned. The service received at reception was excellent but the breakfast service was very hit and miss (the food was fabulous though)

10

Belinda

Dec 18, 2023

·

Stayed 4 nights

I had a view of Table Mountain from my room, I think it’s either that or the harbour. The breakfast was good with views of the harbour, although eating outside could be an issue with the seagulls. The staff were excellent and knew the area well.

10

William

Mar 10, 2025

·

Stayed 3 nights

This is definitely one of the best hotels on the waterfront and provides great value for the price. The terrace restaurant has excellent food (we had breakfasts, lunches and dinners) at reasonable prices. The room was large and comfortable. The staff is very friendly and go out of their way to be helpful. We used a guide provided by the hotel for a day of sightseeing and he was excellent. We will definitely return.

10

Martin

Nov 14, 2025

·

Stayed 2 nights

The breakfast was amazing and breakfast staff was outstanding.

10

Cheryl

Aug 7, 2024

·

Stayed 1 night

Great location and nice room. Breakfast buffet was outstanding

10

Elizabeth

Dec 4, 2024

·

Stayed 2 nights

Great location. Wonderful restaurant and breakfasts. Fabulous service.

10

Philip

Oct 21, 2023

·

Stayed 2 nights

I am a repeat visitor due to the style of the hotel, it’s location and the staff friendliness. Same staff at the hotel for many years which says so much about how they are treated. Best breakfast location next to the harbour too with a Mountain View 😀

10

nicola

Dec 10, 2023

·

Stayed 1 night

Excellent hotel in a bustling area with shops, bars and restaurants Breakfast was tasty and there was a decent variety of options

10

Thomas

Jun 6, 2025

·

Stayed 7 nights

The property is in an excellent location for dining and shopping. There is a multitude of choice within a couple of minutes walk. The staff are all very friendly and helpful, and nothing seems too much trouble. The rooms are very well appointed, moden and comfortable. The free wifi worked well and was reasonably fast for browsing and streaming. The hotel has an excellent restaurant with plenty of choice. Overall, one of the best places to stay on the V&A Waterfront.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$477
February	$483
March	$431
April	$373
May	$368
June	$323
July	$347
August	$341
September	$378
October	$404
November	$422
December	$417

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $291	5 $300
6 $300	7 $300	8 $300	9 $300	10 $300	11 $414	12 $413
13 $413	14 $338	15 $369	16 $458	17 $376	18 $376	19 $376
20 $376	21 $376	22 $319	23 $319	24 $414	25 $451	26 $451
27 $466	28 $339	29 $339	30 $339

Su	Mo	Tu	We	Th	Fr	Sa
				1 $501	2 $496	3 $496
4 $445	5 $420	6 $420	7 $420	8 $418	9 $418	10 $416
11 $416	12 $447	13 $446	14 $446	15 $446	16 $446	17 $418
18 $424	19 $420	20 $419	21 $420	22 $450	23 $420	24 $420
25 $419	26 $420	27 $419	28 $420	29 $418	30	31 $458

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About this property

Location

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What guests think

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