Zel Cozumel

Name: Zel Cozumel
Address: Carretera Costera Norte km 5.8,77600 Cozumel,Quintana Roo,MX, Zona Hotelera Norte, San Miguel de Cozumel, Quintana Roo, Mexique, San Miguel de Cozumel, Quintana Roo, MX
Rating: 8.2

218 $US

/nuit

Moyenne pour septembre

Prix pour Zel Cozumel

Sélectionnez les dates pour voir les prix et les disponibilités

218 $US

/nuit

Moyenne pour septembre

Prix moyens mensuels

À Zel Cozumel, les prix par nuit s'élèvent en moyenne à 200 $US pendant le mois le moins cher (octobre) et à 742 $US pendant le mois le plus cher (août), sur la base des 12 derniers mois.

Prix moyen par nuit à Zel Cozumel selon le mois, sur les 12 derniers mois (USD)
Mois	Prix moyen
janvier	238 $US
février	273 $US
mars	270 $US
avril	252 $US
mai	233 $US
juin	215 $US
juillet	243 $US
août	742 $US
septembre	218 $US
octobre	200 $US
novembre	231 $US
décembre	253 $US

Le plus cher : août (env. 742 $US)

Le moins cher : octobre (env. 200 $US)

À propos de cet établissement

Complexe tout compris avec 2 piscines extérieures, 4 restaurants et un spa pour une relaxation ultime à Cozumel.

Afficher plus

Restaurant
Piscine
Salle de sport/Gym
Centre d'affaires
Service en chambre
Concierge

Tout afficher

Emplacement

Carretera Costera Norte km 5.8,77600 Cozumel,Quintana Roo,MX, Zona Hotelera Norte, San Miguel de Cozumel, Quintana Roo, Mexique

Plus d'informations sur l'emplacement

Options de chambre

Chambre Meliá Avec Vue Sur Mer

Détails de la chambre

463 ft²

Climatisation

Salle de bain privée

Sécurité

Melia Room Sea View (2+1)

Détails de la chambre

Casa Zel Penthouse Suite Ocean Front

Premium Junior Single Suite

the Level Grand Premium (2+1)

Zel Suite (Gardenview)

La Suite Junior Familiale Niveau

Détails de la chambre

926 ft²

Climatisation

Salle de bain privée

Sécurité

Suite Junior Lit King-Size Face À La Mer

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Melia Garden View

Détails de la chambre

Zel Room Ocean View

Chambre Meliá Avec Vue Jardin

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Chambre Double Standard (Vue Sur L’Océan)

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Junior Quadruple Suite

Standard Double Room

Climatisation

Salle de bain privée

Sécurité

Chambre Meliá Avec Vue Sur L'océan

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Deluxe Family Room

Climatisation

Salle de bain privée

Sécurité

Chambre Lit King-Size Premium

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Suite Premium 1 Chambre Face À La Mer

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Zel Premier Suite Ocean Front

Chambre Premium

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Standard Double Family Room

Grande Chambre

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Junior Family Suite

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

1-Bedroom Premium Suite Oceanfront

the Level Family Junior Suite (2+4)

Premium Double Room (Ocean View)

Climatisation

Salle de bain privée

Sécurité

Standard Twin Room

Climatisation

Salle de bain privée

Sécurité

Junior Single Suite (Garden View)

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Chambre Lit King-Size Standard (Vue Sur Le Jardin)

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Room (Seaview) [2]

Standard Suite (Ocean View)

Premium Double Room

Climatisation

Salle de bain privée

Sécurité

Melia Room Garden View (2+2)

Détails de la chambre

Suite Premium King 1 Chambre Face À L’Océan

Détails de la chambre

Junior Suite - Vue sur mer

Climatisation

Salle de bain privée

Sécurité

the Level Family Junior Suite (2+3)

the Level Family Junior Suite (2+2)

Détails de la chambre

Chambre Standard (Vue Sur Mer)

Climatisation

Salle de bain privée

Sécurité

Suite - Vue sur Jardin

Climatisation

Salle de bain privée

Sécurité

La Suite Junior Double Double Familiale Niveau 2

Détails de la chambre

Melia Room Garden View (2+1)

Détails de la chambre

Chambre Double Meliá 2 (Vue Sur La Mer)

Chambre Double Meliá 2 (Vue Sur Le Jardin)

Détails de la chambre

Melia Room Sea View (2+2)

Détails de la chambre

Suite Junior

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Standard Quadruple Room (Garden View)

Grand King Room

1 Bedroom Premium Suite (Sea View)

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Oceanfront Premium Junior Suite

Premium Junior Suite

Premium Suite, 1 Bedroom, Oceanfront (2+2)

Détails de la chambre

Zel Junior Suite Ocean Front

La Grande Salle Premium Level

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Suite Lit King-Size Junior Premium

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Zel Room Garden View

Suite Junior Face À L’Océan

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

the Level Grand Premium (2+2)

Junior Double Suite

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Chambre - Vue sur Jardin

Détails de la chambre

463 ft²

Climatisation

Salle de bain privée

Sécurité

Standard King Room (Sea View)

Climatisation

Salle de bain privée

Sécurité

Suite Premium Face À La Mer

Climatisation

Salle de bain privée

Sécurité

Superior Single Room (Ocean View)

Climatisation

Salle de bain privée

Sécurité

Chambre Standard Avec Vue Sur L'océan

Suite Premium (Vue Sur Mer)

Climatisation

Salle de bain privée

Sécurité

1 Bedroom Oceanfront Premium Junior Suite

Chambre Double Meliá 2 (Vue Sur L’Océan)

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Zel Suite (Ocean Front)

Standard Single Room (Ocean View)

Détails de la chambre

463 ft²

Climatisation

Salle de bain privée

Sécurité

Superior King Or 2 Double Room (Ocean View)

Climatisation

Salle de bain privée

Sécurité

Standard Double Or Twin Room (Sea View)

Détails de la chambre

463 ft²

Climatisation

Salle de bain privée

Sécurité

Casa Zel Ocean Front

Chambre Double Standard (Vue Sur Le Jardin)

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Premium Suite

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Junior Family Junior Suite

Climatisation

Salle de bain privée

Sécurité

Junior Suite (Premium 2+1)

Premium Suite, 1 Bedroom, Oceanfront (2+1)

Royal Suite

Détails de la chambre

Climatisation

Wi-Fi (gratuit)

Salle de bain privée

Suite

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Chambre Standard King Ou 2 Lits Doubles (Vue Jardin) Avec Salle De Bain Privative

La Suite Royale The Level

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Zel Room Ocean View 2 Adults

Junior Suite (Premium)

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Chambre

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Zel Suite Ocean Front

Standard Double Room (Sea View)

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Premium Suite, 1 Bedroom, Oceanfront

Détails de la chambre

Standard Family Room

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Chambre Standard Avec Vue Sur Jardin

Suite Standard (Vue Sur Mer)

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Junior Suite (With View)

Climatisation

Salle de bain privée

Sécurité

Premium Grand Double Or Twin Room

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Standard Double Or Twin Room (Garden View)

Standard Triple Room (Garden View)

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Room Junior with Ocean View

Climatisation

Salle de bain privée

Sécurité

Melia Room Sea Views

Premium Room (Sea View)

Room Ocean View

Zel Suite (Gardenview) [1]

Junior Suite (Premium 2+2)

Premium Double Room (Sea View)

Climatisation

Salle de bain privée

Sécurité

Suite with Views

Zel Room Garden View Individual Use

Junior King Family Suite

Détails de la chambre

Standard Double Or Twin Room (Ocean View)

Room (Gardenview) [2]

Junior 2 Double Suite

Détails de la chambre

Premium Grand Double Or Single Room

Standard Double Or Twin Room

Climatisation

Salle de bain privée

Sécurité

Chambre Meliá (Vue Sur Le Jardin)

Standard Double Or Single Room (Sea View)

Grand Quadruple Room

Premium Single Room (Ocean View)

Climatisation

Salle de bain privée

Sécurité

Standard King Or 2 Double Family Junior Suite

Zel Room Ocean View 2+2

Zel Room Garden View 2+2

Grande Chambre Double

Standard King Or 2 Double Room (Ocean View)

Junior Suite (Garden View)

Climatisation

Salle de bain privée

Sécurité

Chambre Meliá (Vue Sur La Mer)

Détails de la chambre

Zel Suite (Gardenview) [2]

Zel Suite (Ocean Front) [2]

Grand 2 Double Room

Standard Double Suite

Junior King Suite

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Premium Grand King Room

Premium Grand 2 Double Room

Standard Quadruple Room (Ocean View)

Climatisation

Salle de bain privée

Sécurité

Standard Twin Room (Garden View)

Climatisation

Salle de bain privée

Sécurité

Grand Single Room

Climatisation

Salle de bain privée

Sécurité

Standard Family Junior Suite

Zel Room Ocean View Individual Use

Standard 2 Double Room

Standard King Room (Ocean View)

Détails de la chambre

Premium Double Or Twin Room

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Zel Suite (Ocean Front) [1]

1 Bedroom Oceanfront Premium Junior King Suite

Standard King Family Junior Suite

Standard Suite (With View)

Climatisation

Salle de bain privée

Sécurité

Standard Double Or Single Room

Zel Room Garden View 2 Adults

Junior King Or 2 Double Suite (Garden View)

Zel Room Garden View 2+1

Superior Room (Sea View)

Zel Suite (Gardenview) [3]

Superior Room (Ocean View)

Royal King Suite

Chambre Standard (Vue sur l’Océan) avec Balcon

Zel Suite (Gardenview)

Premium Room (Ocean View)

Climatisation

Salle de bain privée

Sécurité

Premium King Or 2 Double Room (Ocean View)

Climatisation

Salle de bain privée

Sécurité

Premium Grand Double Room

Premium Grand King Or 2 Double Room

Standard Double Suite (Sea View)

Standard Double Or Single Room (Garden View)

Suite Premium 1 Chambre

Standard King Room

Standard Single Room (Garden View)

Détails de la chambre

463 ft²

Climatisation

Salle de bain privée

Sécurité

Premium Grand Room

Détails de la chambre

Climatisation

Salle de bain privée

Sécurité

Standard King Suite

Standard King Suite (Ocean View)

Zel Room Ocean View 2+1

Standard Room (Garden View)

Premium Quadruple Room

Standard Single Family Junior Suite

Avis des voyageurs sur Zel Cozumel

8.2

Très bien

Basé sur 346 avis vérifiés

Qui séjourne ici ?

Affaires

Couples

50%

Familles

32%

Groupes

14%

Solo

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

D'après les avis, le Meliá Cozumel - Tout inclus est apprécié pour son personnel chaleureux et attentif, sa disposition générale propre et compacte, ainsi que sa large plage de sable, bien qu'il puisse y avoir des algues ou de l'eau trouble et que la qualité de la restauration soit souvent jugée convenable.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Ce qu'en disent des voyageurs

De nombreux clients trouvent le buffet répétitif et l'obtention de réservations au restaurant limitée, certains avantages, de meilleurs alcools et des chaises de plage étant réservés à la mise à niveau The Level. Les chambres sont confortables mais datées, avec des signalements récurrents d'humidité ou de problèmes de climatisation, tandis que les vues sur l'océan sont populaires. L'ambiance est détendue et familiale, avec des activités et des spectacles sur place ; l'établissement se situe à quelques minutes en taxi de la ville. Idéal pour les voyageurs qui privilégient un cadre décontracté à une grande variété de restaurants.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Petit complexe hôtelier avec deux piscines (dont un espace réservé aux adultes), une large plage, des spectacles nocturnes et des activités organisées ; des équipements tels que des cabanas ou un service de plage sont souvent réservés aux clients The Level. Certains notent un nombre limité de bars et des pannes d'ascenseur occasionnelles.

Avis de voyageur à ce sujet

Jessica

5 mai 2024

A séjourné 5 nuits

Food was good and service was great. Bartenders made sure you were taken care of. One of the things I liked best is there were plenty of seats by the pool and on the beach. You didn't have to set your towel on the chairs at 7am to make sure you had a seat that day. Not a lot of night time entertainment for adults but only 8 min taxi ride to the Port. I would definitely stay here again.

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Jack

22 juil. 2025

A séjourné 14 nuits

The staff is friendly and welcoming in the hotel, bars and dining areas. The people at the front desk are incredibly helpful. The system for reserving cabanas and the staff who run it are not as helpful. We made a mistake in reserving got yelled at and then got no service on the beach for the second week of our stay.

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Adriana Valero

28 juil. 2025

A séjourné 6 nuits

Al llegar se tenía clausurado los dos restaurantes y se improvisó el desayuno en el teatro, para el segundo día en la noche se abrieron ambos restaurantes. Tiene una área llamada level que tiene privilegios, son las misma a instalaciones pero se acordona el área, nos tumbamos en unas sillas de playa y nos pidieron retirarnos, aunque el área que no era level se llenaba. La reservación a los restaurantes a la carta se separan por semana y se llenan rápido, no puedes reservar de un día para otro, y depende de los días que te hospedes el número de veces que puedes reservar. La limpieza estaba excelente, habitación, restaurantes, incluso en la playa recogían el sargazo que llegaba. El personal es muy amable, todos en particular en los restaurantes y en el bar que aunque estaba lleno atendían con prontitud.

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Robin Lynn Patton

21 juil. 2025

A séjourné 6 nuits

The property is beautiful. We stayed in the Level Up rooms on the on beach. While there was a ton of seaweed in the ocean and really not swimmable, the resort next door had none and that is where we went for snorkeling and swimming. The staff were excellent. The swim up bar was awesome, but it was closed for the last three days we were there and that was a bit disappointing but the lobby bar was open and staff made sure we had drinks when needed. The food is just okay, but we did not have high expectations so it was fine. Breakfast in the Fish House never disappointed. We all had some sort gastrointestinal issues and could have been from the buffet as it was hot and a lot of flies. I would most definitely visit again, but never again in July as it is just too hot.

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Annett

25 juil. 2025

A séjourné 4 nuits

It’s a small all inclusive resort. I’ve been to the Melia Cancun and Riviera Maya which is why I picked this resort for my visit to Cozumel. At first I was a bit dissapointed. It felt limited. The pools are small, limited bars, no beach service, small buffet area, only two reservation restaurants that were all booked but the longer we stayed I warmed up to it. The staff is very nice, found a nice beach area to the left of the resort. Very relaxing and family oriented .

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Hazel

23 juil. 2025

A séjourné 7 nuits

Friendly and accommodating staff. Property is in a nice location at the north end of the island. Lots of activities for kids and adults. Would definitely come back!

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Olena

22 janv. 2025

A séjourné 10 nuits

Very well kept and maintained resort with a great variety of revolving evening shows for each day of the week with everything from magical performances to traditional mexican dance and music. The beach is well kept and the water is crystal clear with minimal amounts of seaweed. Pherhaps the only letdown would be that the Fish House and Taco restaurants left us wanting more with sublar food options. This however was more than made up for by the buffet which offered well prepared food with each day having something from a different cuisine. The snack bar was also a great option for lunch with excellent basically resturant quality burgers. Overall this is a great option for those looking for a quiet family or couples friendly resort vacation

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Andrew

7 mai 2025

A séjourné 7 nuits

Melia is a great place to stay. The restaurants, bars, pools, beach, rooms, etc. are all nice. Work out room is adequate as well. We did participate in many of the activities. Volleyball and aerobics were fun. April does a great job running her tasks. I feel like the other staff in leadership roles do not know English as well as she does. But that is my fault, as I know zero Spanish - lol. The entertainment was adequate, most of the day staff work hard to put shows on at night. The magic show was very cool, especially the shadow puppet master. The ocean in front of the resort was the only downer. The water was brown for 3 or 4 days and we snorkeled and swam at the neighboring resort. The water did clear up at the end of our trip. The snorkeling is amazing just south of the resort. The bartenders and waiters were all fantastic. My wife and I did participate in the level option. The feature is really not necessary, as the other two rooms that my family stayed in were not part of the level and we did everything together with no issues. I would go back. This is the first time staying at the Melia, but we have been to Cozumel many times. We love the beaches, San Miguel, etc. We have never had a problem staying on this island and will continue coming.

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Rebecca Lou

17 févr. 2025

A séjourné 7 nuits

Enjoyed the gym, Spa - had a wonderful experience w/ Janet for my massage, Emily, April and The one boy for stretching class- GREAT!! Beautiful Resort!!

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Jose

2 janv. 2025

A séjourné 2 nuits

Nice hotel, but food is not that good and there is only very few restaurants. If you don’t pay level, most likely you will have trouble finding beach chairs with shadowi

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La plupart des clients soulignent la propreté des espaces et un entretien bien réalisé. Cependant, de nombreux avis mentionnent l'humidité et les odeurs de moisi, des odeurs occasionnelles de moisissure ou d'égouts, et la présence sporadique de parasites (par exemple, des cafards ou des punaises de lit) dans une propriété plus ancienne.

Avis de voyageur à ce sujet

Brian

2 janv. 2026

A séjourné 1 nuit

Stayed one night and couldn’t leave fast enough. The main buffet food quality was awful and the roof of the dining facility was being held together by a giant tarp that was blowing in 20mph winds. The hotel buildings were all covered in dirt and grime, they looked like they hadn’t been scrubbed and painted / refreshed in a long time. The bathroom was tiny and flooded during showers. The in-room safe was broken when we arrived. The mirror was covered in mold. Overall, this hotel is suffering from decay and lack of upkeep. We’re very disappointed at the cost as well as the experience because we’d stayed at a sister resort in Playa two years ago and had a wonderful time. Do not recommend going! Stay elsewhere

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Angel Morales

15 févr. 2024

A séjourné 4 nuits

En la habitación me salieron cucarachas

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Petronella Maria Anna

25 nov. 2025

A séjourné 13 nuits

We loved our time at Melia Cozumel. The staff were all very courteous and friendly, with special thanks to Sandra in the dining room! Our room was great and the whole complex was always kept very clean. There were lots of activities to choose from and the beach was really nice. Any time we needed help, staff were quick to respond and very helpful. Definitely plan to go back.

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Keylantra

22 mai 2025

A séjourné 5 nuits

Melia is a beautiful resort. It was my first time at an all inclusive. Unfortunately, after the 2nd day there I realized that I had some bites on my foot. For this reason I avoided the beach on day 3, thinking it may be sand mites. After sleeping in the bed again I realized that these were bed bug bites. I do bot want to speak negative of this resort, because i enjoyed my time. But the cleanliness should be better.

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Margaret

16 janv. 2024

A séjourné 4 nuits

We had a great time during our stay at Melia Cozumel! The staff was warm, welcoming and went above and beyond for us. The resort itself was clean and had a lot of on site activities (volleyball, mini golf, game room). The only thing I would say was to be sure to make a reservation the day you arrive or else you will be eating the buffet for dinner every night. The food was your typical all inclusive resort food. The beach and pool were amazing, we had the most relaxing time.

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Ronald Darin

17 févr. 2025

A séjourné 7 nuits

Shower and beds were nice. Old beach towels for bath room towels. Fridge very small. Smell of sewage throughout property.

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Roxan Arra

14 juil. 2025

A séjourné 7 nuits

The cleanliness is top notch. Hotel staff are very friendly. There’s variety of food to choose from. If you prefer quietness away from the hustle and bustle downtown this is the place for you.

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Cynthia Gail

8 juin 2025

A séjourné 4 nuits

The staff are the best of any hotel I've ever stayed. The facility is clean. I like that there is an adult pool. The coffee bar is great. It's a $8 taxi ride to downtown. The alcohol containing drinks were so bad. I recommend paying the higher price package for top shelf alcohol. The food is similarl to other all inclusives. There is very little shade at the beach and the palapas that are there are always saved by someone who claims them early and then rarely even sits under them. It is probably worth it to pay the extra money to get the special drink package and additional privileges as there are more palapas for those guests in a seperate area. Our room always felt wet and smelled of mildew. When I returned home, all of my clothes, belongings and suitcase smelled of mildew. It was difficult to sleep at night due to the sensation of always feeling damp. Bathing suits and wet clothing will not dry if on the patio because it's too humid outside. They will not dry inside of the room because it is too humid. When we arrived the room smelled so strong of air freshener that we had to air it out for a few hours. My guess is this is done to cover up the smell of mildew initially so that you will not ask to change rooms. I have stayed in hotels in Cancun, Cozumel and Riviera Maya and have never experienced my room feeling wet and smelling of mildew. I would like to return to the hotel as I really like the staff but I will not do so because of condition of the rooms.

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Ann

21 févr. 2025

A séjourné 9 nuits

Small property located on a beautiful stretch of beach. Staff was exceptional and very friendly. Rooms were very small and always damp and stinky. Food was below a average based on our past all inclusive experiences.

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Paul

23 févr. 2024

A séjourné 7 nuits

Cleanliness of room okay except for the dead cockroach in the room.

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Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres varient de confortables avec de belles vues sur l'océan à datées, avec des signalements d'humidité et de problèmes de performance de la climatisation ; certains mentionnent le bruit près des piscines ou des erreurs de réservation. Les chambres de The Level sont généralement plus grandes, mais la décoration générale montre son âge.

Avis de voyageur à ce sujet

Alejandro

12 juil. 2024

A séjourné 4 nuits

Garden view rooms it’s very noisy music in the afternoon… since loudspeakers are pointing towards the pool you get to hear all the bass coming out of the loudspeakers back which usually sound horrible.. do not recommend these rooms if you like to sleep the siesta

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Heather

10 févr. 2024

A séjourné 9 nuits

Wonderful staff, very friendly and accommodating. The Level rooms could use a little updating but other than that our stay was Excellent!

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Mariela

30 oct. 2025

A séjourné 3 nuits

Room was a little dated but the view and staff were amazing

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kim

19 août 2025

A séjourné 7 nuits

The resort had good amenities for families, including 3 restaurants, kids pool and adult only pool, bars, indoor and outdoor activities, etc. we went as a couple for a week in August 2025 and we were disappointed to learn that one restaurant was not operating due to mosquitoes. This limited us to the main buffet restaurant and a restaurant where we could eat max 3 times during our stay and had to reserve specific evenings ahead for the week. The main buffet restaurant had poor climate control and was very hot during breakfast, lunch and dinner. Guests were looking for the coolest spots to sit, but the overall temperature was hot and sticky with loud fans trying to cool the place since the air conditioning was ineffective. The main concern was the smell in the rooms. A mixture of strong mildew and industrial cleaning products, which was unpleasant. The bedding felt damp and our clothes were also damp throughout our stay and smelled terrible upon return home. Nothing we have experienced before. The service overall was average with a few very friendly and helpful members of staff and a few most unfriendly and unhelpful - a mixed standard almost confusing they worked at the same resort. We made the most of our week by heading to the south part of the island where the beach was stunning and the waters were clear, which fortunately made for an enjoyable break.

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Michal

3 déc. 2024

A séjourné 5 nuits

The hotel's location is inconvenient, far from local attractions. Cost of taxi to downtown is $20, one way. The best days of the rooms are already behind them, and the operational damage is very visible. The hotel beach is OK but the water is cloudy and full of seaweed. The food is monotonous and average. All drinks taste the same and are super sweet. The compensation is the hotel service, which tries their best and is of a high standard

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Joshua

23 mars 2025

A séjourné 4 nuits

Love the look and feel of the resort. Room was good and ocean view was worth the premium for us. Beach Bar was open as saw swim up bar. The bummer for me was the food. The buffet was better meal than any of the ‘reservation required’ meals which were usually bad.

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KENNETH P.

15 févr. 2025

A séjourné 9 nuits

Bathrooms were small and outdated

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Jennifer

29 juin 2024

A séjourné 5 nuits

I’m sad to say that this will be our only visit to a Melia 1. We booked in October. At the time our kids were 12, 10, 7. We did not think about birthdays. Our oldest turned 13, before the trip, so she was charged as an adult and it was $500 extra. Because we were 5 it requires 2 rooms. It would be good if Expedia required you to put the date of birth for the kids and flagged any price increases. We would have thought twice about this hotel. 2. Our first room was very warm and humid, when we arrived. Giving the benefit of the doubt that it’s Cozumel and summer I gave it time to cool down. The thermostat was on 22, the room was 24, everything was damp. I called and asked for a new room. They said they would send maintenance, at this point it was 8:45PM. He finally came at 9:15. Walked in and said, “oh it’s very humid.” The front desk then called us and said that her coworker said we wanted a new room. I said, “no her coworker walked in and confirmed what we originally said, the room was not removing the humidity.” We were moved to a new room, the process took till nearly 10:45. This new room had the AC running on auto from Monday night till checkout on Saturday. It never stopped and the room ran between 22.5-24.0. It also was humid but at least the sheets were not damp. We were on the 4th floor. Our friends were on the second floor and had to sleep with their AC off most nights because it got too cold. Not once did anyone check to see if we were satisfied.

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Aurora

16 janv. 2024

Loved our 4 night stay at Melia. We had a very spacious room with a gorgeous ocean view. Room was clean and had all of the amenities we could want (robes, slippers, toiletries, stocked mini fridge, coffee maker, plenty of water bottles, furnished balcony). We did the Level Grand Premium room and loved the room and perks like the breakfast in the Fish House Restaurant and beach service by the adult pool. We only saw our assigned concierge at check in and never saw or heard from him again during our stay, so don’t book for the concierge (not sure what purpose he had). The expansive beach and relaxing atmosphere make it an ideal place for couples. There are plenty of cute sitting areas and gorgeous views all around. Fantastic nightly shows provide entertainment. The food was pretty good. Something like a good cruise ship buffet with a few gems. We hope to be back soon!

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Charles Lloyd Holbrook,

20 janv. 2025

A séjourné 5 nuits

First time at Melia Cozumel. Enjoyed our stay. Staff was friendly, grounds and rooms were clean and well kept even though it is an older hotel. First time at an all inclusive so not sure how to rate the food. It was about what we expected for a buffet in Mexico. Acceptable if you’re not a food snob. Drinks were fine and bartenders were always friendly. Ediberto was the best. Forgive my spelling. We are already planning a return trip to Melia.

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Service

Le service est largement salué comme étant chaleureux, attentif et serviable dans tous les services, avec de nombreuses mentions honorables pour le concierge et le personnel de restauration. Un petit nombre de personnes font état de confusions à l'enregistrement ou pour les réservations au restaurant, ainsi que d'interactions occasionnelles peu utiles.

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MARIA DEL CARMEN ROCIO

20 juin 2025

A séjourné 1 nuit

La atención del personal, magnífica. Con la excepción de un solo empleado que desafortunadamente no se su nombre pero era el que estaba en el escritorio para hacer las reservaciones a las cenas,parecia que el las iba a pagar y pésimo su trato, como que me estaba haciendo el favor de darme de "cenar" en los restaurantes especiales

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Petronella Maria Anna

25 nov. 2025

A séjourné 13 nuits

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Martin

17 janv. 2025

A séjourné 9 nuits

This appears to be an older property, but is well maintained. All the staff are very friendly and helpful. There are a lot of activities geared for children. The Mole Taco and The Fish House restaurants were very good. The buffet was decent. Not a huge selection but all food was good (except the mashed potatoes and the scrambled eggs - ugh). Beach was gorgeous.

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Ernest

19 mai 2025

A séjourné 5 nuits

Awesome service from the moment we arrived up until we departed. Definitely will return to Melia Cozumel.

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Jennifer

10 févr. 2025

A séjourné 7 nuits

Gerardo was our concierge. He was outstanding. Diego, Ian, Arturo Willian, Santiago, and many other bartenders/servers worked hard to make our stay amazing. Zoe was a very very sweet soul to me. Dr Diego and his paramedic were also very amazing. The service at this resort was just top notch. I had an amazing time. I will be back!!!

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Heather LIanne

23 févr. 2025

A séjourné 7 nuits

The entire staff are so friendly and welcoming. We had a wonderful time!

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Margaret Lou

11 mars 2025

A séjourné 7 nuits

The were very happy with our stay at the Melia Cozumel. The hotel was very clean and well maintained. Gerardo was our concierge and he did an awesome job! Diego, Ian, Antonio, Daniel, Martin, Francisco, Roberto, Liliana and Rosa just to name a few did a wonderful job.

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Teresa

21 juin 2025

A séjourné 5 nuits

I have no complaints about the cleanliness of the resort and the staff was very friendly. I won’t stay at a Melia resort again mainly because of the food/restaurant situation. Getting a reservation at one of the restaurants was nearly impossible. We stayed 5 nights and got to eat dinner somewhere besides the buffet only once. And even on that occasion, the restaurant only had 3 tables being occupied. Aside from being able to eat lunch at the snack bar (only one side of the menu is free, the good food is going to cost you a lot of extra money), we were left to eat every meal at the buffet, and that food was average at best. And if you want room service, that’s going to cost you $10 each time, I’ve never been to an all inclusive where we would be charged for room service. They advertise on the website all these activities for the children, which we felt very misleading, the activities were extremely limited. Good luck getting a pool chair at the adult pool, all the chairs had towels on them but no people. The only people at the pool were sitting at the pool bar, so I’m not sure who the towels belonged to. The only open seated were reserved for “The level” and they were always unoccupied. The family pool was great, plenty of seating. The shows at night were really good. I think this resort puts way too much effort into “The level “ (better seats, better liquor, extra eating areas). I’ve been to several all inclusives, this place has too many road blocks on what’s “included “.

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David Edward

5 juil. 2024

A séjourné 4 nuits

We had a wonderful time at the Melia for our vacation. Our concierge, Alfonso, was so helpful and amazing. He made our stay extra special. We’ve been coming to Cozumel for years, but this was our first stay at Melia and we will definitely be back.

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Jennifer

9 nov. 2025

A séjourné 6 nuits

Love this place. Keep coming back. Staff is over the top accommodating. I can’t say enough great things about this resort.

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Emplacement

Situation calme au nord de l'établissement, sur une large plage, un peu éloignée du centre-ville ; les taxis sont courants et l'aéroport est à quelques minutes. Les clients se rendent souvent à pied dans les environs pour trouver une eau plus claire ou un restaurant comme La Langosta.

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Tamara ann

6 mars 2024

A séjourné 14 nuits

There is not a lot around the area besides being able to walk to the Lobster House. But when we have walked felt safe and a nice walk.

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Laura L

5 avr. 2024

A séjourné 7 nuits

We had an amazing time and it was gorgeous, we did not level up and honestly the only thing we missed out on was a nicer room with a better view. Pros: Food was good, even at the buffet. I had read a lot of reviews that said otherwise and was nervous but ended up being happily surprised. We could always find something we enjoyed at the buffet no matter what time of day. The drinks were great and the guys at the swim up bar were awesome! Honestly, all the staff were awesome! However, a standout for us was Abril, with the entertainment, she was awesome and remembered our names throughout the trip! Karaoke was our favorite night entertainment, everyone got involved and it was great! Room was always cleaned, beach was beautiful every day… and we would snorkel next door too, both were great! Cons: there aren’t many, but if I had to list something it would be the reservation process for the two restaurants on the resort. We were able to eat once at each but I had to be in line to make a reservation before 9am to make sure I could get one. When you have excursions and do a lot off the resort that makes it difficult. We didn’t really receive a tour when we arrived so a lot of it was us just finding things on our own. Outside of that, I don’t have a lot of negatives, it was a beautiful place, with great staff. I think some people that come here only focus on the few negatives or are very picky… If you decide to come here relax and enjoy paradise!

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Michal

3 déc. 2024

A séjourné 5 nuits

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Hazel

23 juil. 2025

A séjourné 7 nuits

Friendly and accommodating staff. Property is in a nice location at the north end of the island. Lots of activities for kids and adults. Would definitely come back!

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Melinda

18 mai 2024

A séjourné 4 nuits

Tranqil non in town option.

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Morgan

25 mars 2025

A séjourné 5 nuits

Meliá is truly the best bang for your buck! We went for our honeymoon and they surprised us with a door decoration and a bottle of wine. All the food was great - no complaints! Only had to wait in line for breakfast at the omelette bar, but that wasn’t too bad. All the wait staff are phenomenal! They are so attentive and friendly. Room view was great! The only small complaints are that it got a little noisy at night with machinery and the spin bikes at the gym were very, very outdated. They did have a lot of activities available for both adults and families. If you don’t mind being away from downtown, this is a great spot! It’s not walkable to the shops, but the taxis are very safe and reliable. We did rent a Jeep for one day and that was really fun. They did have water sports available there, but it was very windy so we did not partake. Overall, we were very pleased because we just wanted to relax.

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Lisa Ann

19 févr. 2024

A séjourné 6 nuits

The staff was very very nice and accommodating. It was very relaxing and in general a nice place to stay. 10 minutes from downtown shopping, in my opinion, the perfect distance and only a $10 taxi drive.

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Misty

5 janv. 2025

A séjourné 7 nuits

The property is beautiful and a great location on the beach. The beach is walkable and felt safe. The resort is slightly out of town so you need to take a cab (unless you are into walking a few miles each way). There was a lot of activities for the kids and well planned. We felt the pools were chilly and used the Caribbean more. We wished they were slightly heated for days that it was too rough to swim in the sea. We were disappointed in the reservation experience for restaurants. The Mole Taco and Fish House both require reservations that were difficult to get due to them always being full. But when you walk by there was always a minimum of 8 tables open even though there was said to be no reservations available for the night. The hotel also needs to hire more staff to clean up after guests (since guests seem to think they don't need to clean up after their selves) as there was always used towels, cups, etc left behind by guests and they were not cleaned up until evening causing chairs to not be usable by other guests and birds to come around and eat off the plates left. Our flight was delayed and so we missed a day of our reservation. It was disappointing that neither Expedia or the resort would work with us on a refund or resort credit for the day we missed out on that was out of our control.

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Nancy

21 févr. 2025

A séjourné 9 nuits

This was a smaller all-inclusive property. The staff was great, the food was good, the beach was beautiful. Well within walking distance of several great restaurats.

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Joseph Walter

18 janv. 2025

A séjourné 7 nuits

Liked close location to airport, 10 minute drive. Rooms were clean with good views. Not pressured to buy upgrades and other services. All the staff helpful and happy. Can always find something to eat and drinks can be upgraded if ask for a specific liquor. The beach was surprisingly nice with beautiful sand, niciest Cozumel beach seen. Would recommend the location as a higher economy resort.

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Repas

Les commentaires sur la nourriture sont mitigés : beaucoup trouvent le buffet moyen, répétitif ou froid, et les réservations au restaurant limitées ; d'autres louent The Fish House et certaines options à la carte. Les boissons sont basiques, sauf en cas de mise à niveau vers The Level, et le service en chambre peut être payant.

Avis de voyageur à ce sujet

Will

24 juil. 2025

A séjourné 6 nuits

Lovely property and attentive staff. Good food and drinks. Couldn’t swim due to sargasso seaweed on the beach… LOTS of it. Otherwise great Eat a meal at La Langosta

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kimberly

20 nov. 2024

A séjourné 3 nuits

Buffet was barely ok. Restaurants were very good! Beach and location are perfect!

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Thomas

3 mars 2025

A séjourné 7 nuits

Better food

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Dylan

3 mai 2025

A séjourné 6 nuits

Food at buffet was very hit or miss. Breakfast by far superior. Hard to get into reserved restaurants, especially for larger groups. Otherwiss stagg is excellent, grounds are well kept and nothing is far away on the resort. Smaller and quaint.

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Olena

22 janv. 2025

A séjourné 10 nuits

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DENNIS JAMES

10 avr. 2025

A séjourné 8 nuits

Friendly and accommodating. Staff were friendly and helpful. Food needed more variety. It was always cold. Tough to get in restaurants that required reservations. Need another bar. Loved the beach.

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Carleigh

1 juil. 2025

A séjourné 5 nuits

My husband and I truly had a wonderful time. Really the only thing that I could want to improve on would be the food at the buffet. I feel like if more authentic Cozumel/Mexican food was served that people would be more able to enjoy it. Italian night not so great and Asian night was OK. I will say there was one dish that was absolutely amazing and that was the chicken dish. It was thighs and drumsticks and a really yummy Asian sauce. We did have a delicious lunch one day with this pork and Verde sauce with cilantro rice. That was absolutely awesome! There ar

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Kami

13 juin 2024

A séjourné 4 nuits

Pros: beautiful beach, ocean view room was great, not your typical buffet food Cons: room service was unpredictable, MOLE restaurant was not good (fish house is amazing though), staff not always accommodating, rooms need attention

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Charles Lloyd Holbrook,

20 janv. 2025

A séjourné 5 nuits

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Teresa

21 juin 2025

A séjourné 5 nuits

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MARIO ALBERTO

10 oct. 2024

A séjourné 4 nuits

fabienne

15 févr. 2024

A séjourné 1 nuit

Très belles et grandes chambres avec une superbe vue sur la mer. Le seul point négatif c est le buffet. Très peu de choix et très très bruyant...une horreur. Dommage car vraiment c est un hôtel magnifique

Josée

24 janv. 2024

A séjourné 7 nuits

Personnel/ service/ propreté exemplaire! Accessible pour les fauteuils roulant jusqu’à la plage. Mais nourriture TRÈS DÉCEVANTE, très grande dégradation depuis l’an passée: peu de choix et mauvais goût. Nourriture à ce que je n’attendrais dans un 3*

Daniel

28 déc. 2023

bien

Daniel

18 mars 2023

A séjourné 6 nuits

Bien

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