Cozumel Palace-All Inclusive
485 $US
/nuit
Moyenne pour novembre
Prix pour Cozumel Palace-All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
485 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Cozumel Palace-All Inclusive, les prix par nuit s'élèvent en moyenne à 323 $US pendant le mois le moins cher (septembre) et à 593 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 508 $US |
| février | 593 $US |
| mars | 565 $US |
| avril | 494 $US |
| mai | 423 $US |
| juin | 425 $US |
| juillet | 447 $US |
| août | 375 $US |
| septembre | 323 $US |
| octobre | 400 $US |
| novembre | 485 $US |
| décembre | 506 $US |
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nov. · 485 $US
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Le plus cher : février (env. 593 $US)
Le moins cher : septembre (env. 323 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs q...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment 3 piscines extérieures et un centre de remise en forme.
Services de l'établissement
Les équipements et services proposés incluent l'accès à internet gratuit à Internet, des journaux gratuits dans le hall et un service de nettoyage à sec / blanchisserie. Une navette vers et depuis l'aéroport est disponible en échange d'un supplément (24 h/24).
Repas
Pour le dîner, direction Bugambilias un restaurant qui vous fera découvrir les délices Cuisine mexicaine. Et pour combler tous vos petits creux, l'hébergement abrite un café. Vous n'avez pas envie de quitter votre chambre ? Pas de problème, vous pourrez profiter du du service d'étage 24 h/24 ! Détendez-vous devant un verre au bar en bord de piscine ou dans un des 2 bars/lounges de l'hébergement. Un petit déjeuner complet gratuit est servi tous les jours de 07 h 00 à 11 h 30.
Chambres
Choisissez une des 169 chambres de l'hébergement et profitez des nombreux services et équipements à votre disposition, notamment des bains à remous privés à l'intérieur et une télévision LED. Votre chambre est équipée d'un lit avec surmatelas préparé avec de la literie de qualité supérieure. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Les salles de bain une baignoire et une douche séparées comprennent une baignoire à jets et des articles de toilette de luxe.
Emplacement
En choisissant Cozumel Palace - All-Inclusive, vous profiterez d'un séjour à Cozumel (Colonos Cuzamil), à moins de 15 minutes en voiture de Terminal maritime de Cozumel et Club de plage de Mr. Sancho.
À proximité
Palacio Municipal(0.5 miles)
Plage aux raies(0.6 miles)
Plaza Punta Langosta(0.7 miles)
Terminal de Croisière Punta Langosta(0.7 miles)
Statue de Rafael E. Melgar(0.8 miles)
Plage Caletita(0.9 miles)
Récif de Villa Blanca(0.9 miles)
Église Vagues de Grâce(0.9 miles)
Museo de la Isla de Cozumel(1.2 miles)
Monde Marin de Cozumel(1.3 miles)
Église San Miguel(1.3 miles)
Central Plaza (immeuble)(1.3 miles)
Parque Publico Benito Juárez(1.3 miles)
Marché Municipal "Benito Juarez"(1.4 miles)
Terminal maritime de Cozumel(1.4 miles)
Aéroport international Cozumel (CZM)(2.9 miles)
Aéroport international de Cancún (CUN)(54.1 miles)
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Nettoyage à sec
Emplacement
Rafael E. Melgar Km 1.5, Colonia Andrés, San Miguel de Cozumel, Quintana Roo, Mexique
Palacio Municipal (0.5 miles)
Plage aux raies (0.6 miles)
Plaza Punta Langosta (0.7 miles)
Terminal de Croisière Punta Langosta (0.7 miles)
Statue de Rafael E. Melgar (0.8 miles)
Plage Caletita (0.9 miles)
Options de chambre
5
Superior Ocean View Suite Book 4 Nights, Get 2 Free in Punta Cana
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles Standard
Couchages 4
581 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privée intérieureBaignoire à remous privée
9
Superior Honeymoon Suite Ocean Front- King Size Bed
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
581 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privée intérieureBaignoire à remous privée
10
Superior Two Bedroom Presidential Suite Kids & Teens Stay Free
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles Standard
Couchages 6
829 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privée intérieureBaignoire à remous privée
11
Superior Loft Suite Kids & Teens Stay Free
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles Standard
Couchages 6
827 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privée intérieureBaignoire à remous privée
7
Superior Ocean View Suite Kids & Teens Stay Free
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles Standard
Couchages 4
581 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privée intérieureBaignoire à remous privée
8
Superior Oceanfront Suite Kids & Teens Stay Free
Détails de la chambre
2 Lits Doubles Standard
1 Très Grand Lit Double
Couchages 4
581 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privée intérieureBaignoire à remous privée
9
Villa Three Bedroom Suite
Détails de la chambre
1 Très Grand Lit Double
et 4× Lits Doubles Standard
ClimatisationWi-Fi (gratuit)Salon séparéBaignoire à remous privée intérieureBaignoire à remous privée
Avis des voyageurs sur Cozumel Palace-All Inclusive
9.1
Superbe
Basé sur 1 000 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
56%
Familles
30%
Groupes
11%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au vu des commentaires récents, les voyageurs décrivent Cozumel Palace-All Inclusive comme un petit complexe hôtelier en bord de mer, doté d'un personnel exceptionnel, d'espaces propres et rénovés, d'une cuisine savoureuse et d'un accès facile au snorkeling depuis le ponton, mais sans plage naturelle et avec une pression commerciale récurrente.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au vu des commentaires récents, les voyageurs décrivent Cozumel Palace-All Inclusive comme un petit complexe hôtelier en bord de mer, doté d'un personnel exceptionnel, d'espaces propres et rénovés, d'une cuisine savoureuse et d'un accès facile au snorkeling depuis le ponton, mais sans plage naturelle et avec une pression commerciale récurrente.
Les chambres sont confortables et offrent une vue sur l'océan, un balcon ou un hamac, ainsi qu'une baignoire dans la chambre ; certains signalent du bruit, des limitations pour les chambres au premier étage avec vue sur l'océan, ou des difficultés pour obtenir une mise à niveau. Les installations sont adaptées aux séjours de détente : deux piscines, des animations dynamiques mais limitées, un café populaire, une salle de sport et un spa ; cependant, les chaises de piscine sont souvent réservées tôt et les carreaux peuvent être glissants ; quelques commentaires mentionnent des travaux ou des bruits de maintenance occasionnels. Attendez-vous à un tout inclus discret, axé sur l'accès à l'eau et la proximité de la ville, plutôt que sur une ambiance de plage de sable et de fête.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Pas de plage de sable, mais un accès direct à l'océan avec des échelles et un bon snorkeling depuis le ponton. Deux piscines, un café apprécié, une salle de sport et un spa sont également disponibles ; les transats sont souvent réservés tôt, et les carreaux peuvent être glissants.
Avis de voyageur à ce sujet
10
Traci
4 mars 2025
·
A séjourné 4 nuits
Was disappointed no beach. The staff was excellent. The gym was new and clean. The rooms and common areas very clean. The spa wasn't great. No relaxation area and noisy treatment rooms.
Was disappointed no beach. The staff was excellent. The gym was new and clean. The rooms and common areas very clean. The spa wasn't great. No relaxation area and noisy treatment rooms.
10
Kylie Jean
3 mars 2025
·
A séjourné 5 nuits
The staff was the best we’ve had at any all-inclusive resort. Snorkeling right at the resort was convenient and saw many underwater species. Did not miss having a sandy beach.
The staff was the best we’ve had at any all-inclusive resort. Snorkeling right at the resort was convenient and saw many underwater species. Did not miss having a sandy beach.
10
Khalia
4 nov. 2025
·
A séjourné 2 nuits
The resort was spotless. Everything was modern, food was excellent! There is no beach. However the amenities make up for it. I rate this place a 10 out of 10.
The resort was spotless. Everything was modern, food was excellent! There is no beach. However the amenities make up for it. I rate this place a 10 out of 10.
10
Liliana
11 août 2025
·
A séjourné 4 nuits
Everything was great about this hotel. It is about 5 min cab drive from the ferry. Very clean, the stuff is amazing, fast and very polite, entertainment is good. We found that food is very tasty. Lots of healthy options! The buffer is inside ( I was happy about it). The coffee shop is good. The drinks are not bad as well. There is no beach, but it is a waterfront and you can swim using a ladder. The water was beautiful and we snorkeled every day. The AC in the room worked well. I used the gym for the first day. It is a nice facility. It was closed for the remaining of my trip( renovation?), but I was able to run outside early in the morning . Felt like a very safe island. Cozumel is beautiful and we have zero complaints about this resort. Thank you
Everything was great about this hotel. It is about 5 min cab drive from the ferry. Very clean, the stuff is amazing, fast and very polite, entertainment is good. We found that food is very tasty. Lots of healthy options! The buffer is inside ( I was happy about it). The coffee shop is good. The drinks are not bad as well. There is no beach, but it is a waterfront and you can swim using a ladder. The water was beautiful and we snorkeled every day. The AC in the room worked well. I used the gym for the first day. It is a nice facility. It was closed for the remaining of my trip( renovation?), but I was able to run outside early in the morning . Felt like a very safe island. Cozumel is beautiful and we have zero complaints about this resort. Thank you
10
Janeen
12 nov. 2025
·
A séjourné 5 nuits
We like smaller resorts. There is no beach, but you can go swimming off the dock which we did every day. We snorkeled off the dock and saw quite a few fish. The pool is well kept with plenty of loungers. The food was decent and the staff is incredible. We enjoyed our stay and would definitely stay here again.
We like smaller resorts. There is no beach, but you can go swimming off the dock which we did every day. We snorkeled off the dock and saw quite a few fish. The pool is well kept with plenty of loungers. The food was decent and the staff is incredible. We enjoyed our stay and would definitely stay here again.
10
Dawn
17 mars 2025
·
A séjourné 6 nuits
The property is located on a busy street close to downtown. We found it to be quiet and pleasant regardless of the location. The food was good. The staff is great. Their VIP is confusing VS misleading. We were adamant in refusing any sales speech to join their "ownership" program and were left alone. Although it is ocean side, there is no beach but access to the water. We will return
The property is located on a busy street close to downtown. We found it to be quiet and pleasant regardless of the location. The food was good. The staff is great. Their VIP is confusing VS misleading. We were adamant in refusing any sales speech to join their "ownership" program and were left alone. Although it is ocean side, there is no beach but access to the water. We will return
10
Ashley
27 juil. 2025
·
A séjourné 4 nuits
This resort was absolutely amazing! From the welcome refresher drink at check-in to making us feel like family the moment we arrived, everything exceeded our expectations. The staff were incredibly friendly and attentive to every request. The resort itself was spotless and beautifully maintained. We loved the snorkeling and paddleboarding options—snorkeling right off the dock, we saw incredible fish! Highly recommend this resort to anyone looking for a relaxing and memorable getaway.
This resort was absolutely amazing! From the welcome refresher drink at check-in to making us feel like family the moment we arrived, everything exceeded our expectations. The staff were incredibly friendly and attentive to every request. The resort itself was spotless and beautifully maintained. We loved the snorkeling and paddleboarding options—snorkeling right off the dock, we saw incredible fish! Highly recommend this resort to anyone looking for a relaxing and memorable getaway.
10
Lisa
8 janv. 2023
·
A séjourné 19 364 nuits
While this is an older property, the staff takes great pains to keep the rooms and grounds spotless and pleasant. They are also attentive and truly seem to care about each visitor. The rooms are large and comfortable. We loved the in-room spa and complimentary room service. The food was consistently delicious with so much variety. (The coffee shop with sweets and treats was such a fun option! We loved it!) We also loved the surprise chocolates each night before bed. Do know - there is no beach at this property. But access to water sports is part of the all-inclusive price. We checked out life jackets, snorkel gear, and even a paddle board to enjoy the ocean. (Climb down one of the two ladders and you’re splashing around in turquoise, clear blue water!) If we return to Cozumel in the future, we’ll definitely book this resort again.
While this is an older property, the staff takes great pains to keep the rooms and grounds spotless and pleasant. They are also attentive and truly seem to care about each visitor. The rooms are large and comfortable. We loved the in-room spa and complimentary room service. The food was consistently delicious with so much variety. (The coffee shop with sweets and treats was such a fun option! We loved it!) We also loved the surprise chocolates each night before bed. Do know - there is no beach at this property. But access to water sports is part of the all-inclusive price. We checked out life jackets, snorkel gear, and even a paddle board to enjoy the ocean. (Climb down one of the two ladders and you’re splashing around in turquoise, clear blue water!) If we return to Cozumel in the future, we’ll definitely book this resort again.
6
Beverly
19 mars 2025
·
A séjourné 4 nuits
The problem with the property is that there are not enough chairs around the poo. People would place items on chairs and then leave them for HOURS such that others had no chairs.
The problem with the property is that there are not enough chairs around the poo. People would place items on chairs and then leave them for HOURS such that others had no chairs.
10
De Bellis
9 déc. 2024
·
A séjourné 8 nuits
Great experience in every aspect. Access to the sea amazing, room with ocean view fantastic, fitness area brand new, and the restaurant level at the top, including a fantastic thanksgiving dinner! Best place I have been for 3 years in North America
Great experience in every aspect. Access to the sea amazing, room with ocean view fantastic, fitness area brand new, and the restaurant level at the top, including a fantastic thanksgiving dinner! Best place I have been for 3 years in North America
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires soulignent régulièrement la propreté et l'entretien impeccable des lieux, ainsi que les récentes rénovations. Quelques personnes ont noté des carreaux mouillés et glissants, ainsi que des travaux ou des bruits de maintenance occasionnels.
Avis de voyageur à ce sujet
10
Sheryl
20 oct. 2025
·
A séjourné 4 nuits
The balcony views are beautiful. Our room overlooked the dock area and was very quiet. My only concern about the entire property was the tile. The wet tile was very slick, and 100% of the indoor and outdoor floor was tile. Be careful.
The balcony views are beautiful. Our room overlooked the dock area and was very quiet. My only concern about the entire property was the tile. The wet tile was very slick, and 100% of the indoor and outdoor floor was tile. Be careful.
4
Andrea
4 nov. 2024
·
A séjourné 6 nuits
This property had been closed to remodeling. They were not ready to be opened. We spoke to many members and they agreed. There is a facebook page where you can see what the members are saying. Lots of open wires. No phone in elevators. No chairs on ocean front units… so the view couldn’t even be enjoyed. Bathroom by pool was not open, so you had to walk through hotel. Arranged for ride back to airport and was not provided all information needed. Staff was pleasant but not to helpful as it wasn’t their fault things were not ready. We requested King bed and got 2 full. We were told that was a request not a guarantee. Not a good first impression of Palace Resorts!!!!
This property had been closed to remodeling. They were not ready to be opened. We spoke to many members and they agreed. There is a facebook page where you can see what the members are saying. Lots of open wires. No phone in elevators. No chairs on ocean front units… so the view couldn’t even be enjoyed. Bathroom by pool was not open, so you had to walk through hotel. Arranged for ride back to airport and was not provided all information needed. Staff was pleasant but not to helpful as it wasn’t their fault things were not ready. We requested King bed and got 2 full. We were told that was a request not a guarantee. Not a good first impression of Palace Resorts!!!!
10
kandice r
4 oct. 2025
·
A séjourné 4 nuits
Resort very clean. Staff very polite and helpful. All amenities are CHI. They even have a CHI straightener to use. Only thing I wish they had was ceiling fans. We walked across the street to Chadrauri. Not sure I spelled that correctly, but they had everything we needed.
Resort very clean. Staff very polite and helpful. All amenities are CHI. They even have a CHI straightener to use. Only thing I wish they had was ceiling fans. We walked across the street to Chadrauri. Not sure I spelled that correctly, but they had everything we needed.
10
Kristin
31 oct. 2025
·
A séjourné 2 nuits
This was our 7th stay here. 2 years ago we kinda thought it was getting outdated but we were delighted with this stay to see everything prefect and fully remodeled! Even better than before! Very clean and very nice again! Best resort in Cozumel and we’ve seen them all! Only 1 negative is the staff trying to sell you packages and time share stuff. Very annoying as they try to hit you up everyday so just walk away from them fast or they will try to steal your vacation time with many words. The hotel has a great area to snorkel right off the deck and the water is perfect! If you need a sandy beach you can catch a quick can ride down but the water snorkel area at this resort is the best! Staff provided sweet anniversary and birthday surprise! There is a nice gym inside, a little gift shop with all your little needs, plenty of food options that are all good, full size lotion, shampoo and conditioner, nice robes and house shoes you name it it’s there!
This was our 7th stay here. 2 years ago we kinda thought it was getting outdated but we were delighted with this stay to see everything prefect and fully remodeled! Even better than before! Very clean and very nice again! Best resort in Cozumel and we’ve seen them all! Only 1 negative is the staff trying to sell you packages and time share stuff. Very annoying as they try to hit you up everyday so just walk away from them fast or they will try to steal your vacation time with many words. The hotel has a great area to snorkel right off the deck and the water is perfect! If you need a sandy beach you can catch a quick can ride down but the water snorkel area at this resort is the best! Staff provided sweet anniversary and birthday surprise! There is a nice gym inside, a little gift shop with all your little needs, plenty of food options that are all good, full size lotion, shampoo and conditioner, nice robes and house shoes you name it it’s there!
10
GARY
5 oct. 2025
·
A séjourné 2 nuits
Great properly very safe and clean. Great entertainment and food
Great properly very safe and clean. Great entertainment and food
10
Khalia
4 nov. 2025
·
A séjourné 2 nuits
The resort was spotless. Everything was modern, food was excellent! There is no beach. However the amenities make up for it. I rate this place a 10 out of 10.
The resort was spotless. Everything was modern, food was excellent! There is no beach. However the amenities make up for it. I rate this place a 10 out of 10.
10
Lisa
8 janv. 2023
·
A séjourné 19 364 nuits
While this is an older property, the staff takes great pains to keep the rooms and grounds spotless and pleasant. They are also attentive and truly seem to care about each visitor. The rooms are large and comfortable. We loved the in-room spa and complimentary room service. The food was consistently delicious with so much variety. (The coffee shop with sweets and treats was such a fun option! We loved it!) We also loved the surprise chocolates each night before bed. Do know - there is no beach at this property. But access to water sports is part of the all-inclusive price. We checked out life jackets, snorkel gear, and even a paddle board to enjoy the ocean. (Climb down one of the two ladders and you’re splashing around in turquoise, clear blue water!) If we return to Cozumel in the future, we’ll definitely book this resort again.
While this is an older property, the staff takes great pains to keep the rooms and grounds spotless and pleasant. They are also attentive and truly seem to care about each visitor. The rooms are large and comfortable. We loved the in-room spa and complimentary room service. The food was consistently delicious with so much variety. (The coffee shop with sweets and treats was such a fun option! We loved it!) We also loved the surprise chocolates each night before bed. Do know - there is no beach at this property. But access to water sports is part of the all-inclusive price. We checked out life jackets, snorkel gear, and even a paddle board to enjoy the ocean. (Climb down one of the two ladders and you’re splashing around in turquoise, clear blue water!) If we return to Cozumel in the future, we’ll definitely book this resort again.
8
John Edward
21 nov. 2024
·
A séjourné 2 nuits
They are remodeling the hotel , it’s very nice but still some construction noise, we had a great time at the pool the only downfall the night before we were leaving we ate at the Japanese restaurant, my brother and his wife they got really ill , the had food poisoning from a shrimp dish !
They are remodeling the hotel , it’s very nice but still some construction noise, we had a great time at the pool the only downfall the night before we were leaving we ate at the Japanese restaurant, my brother and his wife they got really ill , the had food poisoning from a shrimp dish !
6
Jorge
20 oct. 2024
·
A séjourné 3 nuits
Buena cocina y buen trato del personal. Estaba en construcción y había mucho ruido, mucha gente trabajando. La playa es solo para snorkel, no tiene arena, solo piedras.
Buena cocina y buen trato del personal. Estaba en construcción y había mucho ruido, mucha gente trabajando. La playa es solo para snorkel, no tiene arena, solo piedras.
10
Kimberly
15 mars 2025
·
A séjourné 4 nuits
It has been updated and very nice. All the staff is wonderful. Perfect location for walking to town. Food is what you’d expect for all inclusive. Yes we would go again.
It has been updated and very nice. All the staff is wonderful. Perfect location for walking to town. Food is what you’d expect for all inclusive. Yes we would go again.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont confortables et offrent une vue sur l'océan, un balcon ou un hamac, ainsi qu'une baignoire à jets dans la chambre ; la climatisation fonctionne généralement bien. Certains clients ont signalé du bruit, des limitations pour les chambres au premier étage avec vue sur l'océan, ou des difficultés pour obtenir une mise à niveau ou le type de lit souhaité.
Avis de voyageur à ce sujet
10
Sheryl
20 oct. 2025
·
A séjourné 4 nuits
The balcony views are beautiful. Our room overlooked the dock area and was very quiet. My only concern about the entire property was the tile. The wet tile was very slick, and 100% of the indoor and outdoor floor was tile. Be careful.
The balcony views are beautiful. Our room overlooked the dock area and was very quiet. My only concern about the entire property was the tile. The wet tile was very slick, and 100% of the indoor and outdoor floor was tile. Be careful.
8
Charlyn
25 févr. 2024
·
A séjourné 6 nuits
The hotel staff is great! The drink service around the pool is very good! The opportunity for improvement is an upgrade to the beds. Ours was sinking in the center. Otherwise we had an amazing week and loved the pool! Thanks Palace staff!
The hotel staff is great! The drink service around the pool is very good! The opportunity for improvement is an upgrade to the beds. Ours was sinking in the center. Otherwise we had an amazing week and loved the pool! Thanks Palace staff!
10
Tammy
15 avr. 2025
·
A séjourné 3 nuits
This hotel is beautiful! The room was clean and comfortable. The food was good and the staff was even better. Accommodating, friendly, answered questions and very attentive. The pool was fantastic. The only down side is that there is no sand beach access to the ocean, but that is nothing the hotel has control over. Great property. Will be back!
This hotel is beautiful! The room was clean and comfortable. The food was good and the staff was even better. Accommodating, friendly, answered questions and very attentive. The pool was fantastic. The only down side is that there is no sand beach access to the ocean, but that is nothing the hotel has control over. Great property. Will be back!
10
Tabitha Marie
29 mars 2025
·
A séjourné 7 nuits
The palace was beautiful, clean and had the best staff. The food was on par with the the other palace resorts and the small size helped with crowds. We went snorkeling 2-3 times a day and always saw something new. My 15 year old did his first scuba lesson, highly recommend. It was a magical place.
The palace was beautiful, clean and had the best staff. The food was on par with the the other palace resorts and the small size helped with crowds. We went snorkeling 2-3 times a day and always saw something new. My 15 year old did his first scuba lesson, highly recommend. It was a magical place.
8
Kim
12 févr. 2025
·
A séjourné 9 nuits
Pros are the location Cons are the slippery tile floors (saw too many people fall and get hurt badly), doesn’t have a dinner buffet, and it didn’t have an adult only pool.
Pros are the location Cons are the slippery tile floors (saw too many people fall and get hurt badly), doesn’t have a dinner buffet, and it didn’t have an adult only pool.
10
Eddie
25 mai 2024
·
A séjourné 3 nuits
This place was absolutely amazing. It’s conveniently located walkable to the main town and the amenities of the hotel are fantastic every single person that works there is so friendly, but specifically we would like to acknowledge Mayra- coffee bar Angel - coffee bar Victoria - food server at Italian restaurant The beds were very comfortable, the view was like no other just spectacular and the room had a large jacuzzi style tub that you could enjoy while looking out at the beautiful view of the ocean. Thank you to the Palace and all the staff for the most wonderful experience.
This place was absolutely amazing. It’s conveniently located walkable to the main town and the amenities of the hotel are fantastic every single person that works there is so friendly, but specifically we would like to acknowledge Mayra- coffee bar Angel - coffee bar Victoria - food server at Italian restaurant The beds were very comfortable, the view was like no other just spectacular and the room had a large jacuzzi style tub that you could enjoy while looking out at the beautiful view of the ocean. Thank you to the Palace and all the staff for the most wonderful experience.
4
Christopher
22 févr. 2024
·
A séjourné 6 nuits
I am sad to write this since we stayed there 10 years ago and had the most amazing experience. We booked an "ocean view" room through Expedia. There are about 8 rooms on the first floor that DO NOT match the pictures shown on Expedia for these rooms. Mainly there is no useable balcony as they are on the ground level overlooking the pool area. There is a door with approximately 2' to the rail. Not the balcony with hammock as pictured. We requested a change and were told we needed to upgrade to an "ocean front room". Note the listings above: "ocean view" and "ocean front" are pictured as the exact same room.... My mistake was paying the $450 upgrade assuming I could work it out with the hotel or Expedia the next day. I notified the hotel management through expedia the next day and throughout the trip was not able to get any resolution. The whole thing felt like a scam. I was told through emails with management to speak with an agent at the guest service desk, and was given a name. This agent then proceeded to play dumb. We are still working to resolve this through Expedia. Disappointed in the hotel and Expedia for allowing that listing to remain as is. Also mad at myself for not paying attention to the similar reviews I read before booking. Read them There is also constant harassment to attend a timeshare presentation for resort credit that you cant use. Very annoying and a new development. The service staff outside of the front desk area are great however.
I am sad to write this since we stayed there 10 years ago and had the most amazing experience. We booked an "ocean view" room through Expedia. There are about 8 rooms on the first floor that DO NOT match the pictures shown on Expedia for these rooms. Mainly there is no useable balcony as they are on the ground level overlooking the pool area. There is a door with approximately 2' to the rail. Not the balcony with hammock as pictured. We requested a change and were told we needed to upgrade to an "ocean front room". Note the listings above: "ocean view" and "ocean front" are pictured as the exact same room.... My mistake was paying the $450 upgrade assuming I could work it out with the hotel or Expedia the next day. I notified the hotel management through expedia the next day and throughout the trip was not able to get any resolution. The whole thing felt like a scam. I was told through emails with management to speak with an agent at the guest service desk, and was given a name. This agent then proceeded to play dumb. We are still working to resolve this through Expedia. Disappointed in the hotel and Expedia for allowing that listing to remain as is. Also mad at myself for not paying attention to the similar reviews I read before booking. Read them There is also constant harassment to attend a timeshare presentation for resort credit that you cant use. Very annoying and a new development. The service staff outside of the front desk area are great however.
10
Sarah
30 janv. 2024
·
A séjourné 3 nuits
My husband and I just returned from a short stay at the Palace (our first). We liked that it was a smaller all inclusive and chose it based on the reviews. Thankfully it was not a busy weekend. The resort is very clean and well maintained. The staff are very guest centered. They almost anticipate a need and are ready to help at any moment. The room (3rd floor) was wonderful and the bed slept so well we decided we need a new mattress at home. Had one issue with the toilet early one morning and it was fixed within 10 minutes. Housekeeping was amazing. The food was good for the most part. We really enjoyed the Pan-American restaurant (didn’t visit the other restaurants except for the buffet and room service ). The drinks are delicious but I suspect a little watered down. I read in a previous review that stated if you go with no expectations, you will enjoy it and I agree. I’m guessing that if you are reading Trip Advisor reviews, you are attempting to wisely spend your vacation funds. We loved it here and felt that it was well worth the money. The most impressive thing here is the staff. They are hands down phenomenal and worthy of generous tips. Most of the other guests were middle to late aged with some younger families sprinkled in. It is a quieter resort for those seeking relaxation not 24/7 entertainment. We took a private Jeep tour (not booked through the hotel) and enjoyed getting to see the rest of the island.
My husband and I just returned from a short stay at the Palace (our first). We liked that it was a smaller all inclusive and chose it based on the reviews. Thankfully it was not a busy weekend. The resort is very clean and well maintained. The staff are very guest centered. They almost anticipate a need and are ready to help at any moment. The room (3rd floor) was wonderful and the bed slept so well we decided we need a new mattress at home. Had one issue with the toilet early one morning and it was fixed within 10 minutes. Housekeeping was amazing. The food was good for the most part. We really enjoyed the Pan-American restaurant (didn’t visit the other restaurants except for the buffet and room service ). The drinks are delicious but I suspect a little watered down. I read in a previous review that stated if you go with no expectations, you will enjoy it and I agree. I’m guessing that if you are reading Trip Advisor reviews, you are attempting to wisely spend your vacation funds. We loved it here and felt that it was well worth the money. The most impressive thing here is the staff. They are hands down phenomenal and worthy of generous tips. Most of the other guests were middle to late aged with some younger families sprinkled in. It is a quieter resort for those seeking relaxation not 24/7 entertainment. We took a private Jeep tour (not booked through the hotel) and enjoyed getting to see the rest of the island.
10
Dena
8 mars 2025
·
A séjourné 5 nuits
Room was very nice. But construction was going on right outside my window so it obstructed the view. Also I was on this trip as a single person and the room had a Jacuzzi tub for 2 so I wasn’t able to use the Jacuzzi.
Room was very nice. But construction was going on right outside my window so it obstructed the view. Also I was on this trip as a single person and the room had a Jacuzzi tub for 2 so I wasn’t able to use the Jacuzzi.
6
Angelo
28 juin 2024
·
A séjourné 4 nuits
I did not get what I pay for. I pay for a room with two beds and ocean view and I got only one bed room on first floor without ocean view.
I did not get what I pay for. I pay for a room with two beds and ocean view and I got only one bed room on first floor without ocean view.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué pour sa chaleur, son attention et son efficacité. Un reproche récurrent concerne les sollicitations insistantes pour les ventes ou les programmes de temps partagé, ainsi que quelques frustrations liées aux tentatives de vente ou aux réservations à l'arrivée et dans les restaurants.
Avis de voyageur à ce sujet
10
Evan
10 nov. 2025
·
A séjourné 7 nuits
Everything about our stay was amazing! I wanted to mention a few staff members that stood out and helped make this trip even more memorable. Julio who sat us down our first day and got us set up with any information we needed during that time. Naomi and Jairo who walk around the pool area to make sure guests are okay and seeing if anything is needed. Fernando and Charlie from the entertainment staff who lead activities including our favorite, water volleyball. Alexander the waiter was very attentive and personable. Martha the hostess at Flamingo’s always had a smile on her face and made us feel so welcomed. And lastly, Miguel and Harry who served coffee and cleaned up during breakfast. I want to acknowledge all of their hard work and thank them for helping make our trip even more special. Food was great, accommodation was great. 10 out of 10 and will definitely be back in the future.
Everything about our stay was amazing! I wanted to mention a few staff members that stood out and helped make this trip even more memorable. Julio who sat us down our first day and got us set up with any information we needed during that time. Naomi and Jairo who walk around the pool area to make sure guests are okay and seeing if anything is needed. Fernando and Charlie from the entertainment staff who lead activities including our favorite, water volleyball. Alexander the waiter was very attentive and personable. Martha the hostess at Flamingo’s always had a smile on her face and made us feel so welcomed. And lastly, Miguel and Harry who served coffee and cleaned up during breakfast. I want to acknowledge all of their hard work and thank them for helping make our trip even more special. Food was great, accommodation was great. 10 out of 10 and will definitely be back in the future.
10
George
24 janv. 2025
·
A séjourné 4 nuits
Nice location. Food was good. Some staff continue to push for a 1.5 hr time share pitch even after we initially denied and continued to deny.
Nice location. Food was good. Some staff continue to push for a 1.5 hr time share pitch even after we initially denied and continued to deny.
6
Geoffrey Mark
4 nov. 2023
·
A séjourné 4 nuits
Intense, relentless sales pressure is not what I desired on vacation. I completely understand away from the property because people are trying to make a living. I’m not sure how “I do not want to participate in a time share” meeting translates but I do know that “no” translates! I did not appreciate being approached while waiting to eat, in the morning before I get out of bed, or as soon as I walk through the door after a long day. We travel Internationally a lot- over 10 countries this year… I will never stay at one of these properties again! In all fairness, the hotel staff was exceptional, professional, attentive, and courteous!
Intense, relentless sales pressure is not what I desired on vacation. I completely understand away from the property because people are trying to make a living. I’m not sure how “I do not want to participate in a time share” meeting translates but I do know that “no” translates! I did not appreciate being approached while waiting to eat, in the morning before I get out of bed, or as soon as I walk through the door after a long day. We travel Internationally a lot- over 10 countries this year… I will never stay at one of these properties again! In all fairness, the hotel staff was exceptional, professional, attentive, and courteous!
4
Christopher
22 févr. 2024
·
A séjourné 6 nuits
I am sad to write this since we stayed there 10 years ago and had the most amazing experience. We booked an "ocean view" room through Expedia. There are about 8 rooms on the first floor that DO NOT match the pictures shown on Expedia for these rooms. Mainly there is no useable balcony as they are on the ground level overlooking the pool area. There is a door with approximately 2' to the rail. Not the balcony with hammock as pictured. We requested a change and were told we needed to upgrade to an "ocean front room". Note the listings above: "ocean view" and "ocean front" are pictured as the exact same room.... My mistake was paying the $450 upgrade assuming I could work it out with the hotel or Expedia the next day. I notified the hotel management through expedia the next day and throughout the trip was not able to get any resolution. The whole thing felt like a scam. I was told through emails with management to speak with an agent at the guest service desk, and was given a name. This agent then proceeded to play dumb. We are still working to resolve this through Expedia. Disappointed in the hotel and Expedia for allowing that listing to remain as is. Also mad at myself for not paying attention to the similar reviews I read before booking. Read them There is also constant harassment to attend a timeshare presentation for resort credit that you cant use. Very annoying and a new development. The service staff outside of the front desk area are great however.
I am sad to write this since we stayed there 10 years ago and had the most amazing experience. We booked an "ocean view" room through Expedia. There are about 8 rooms on the first floor that DO NOT match the pictures shown on Expedia for these rooms. Mainly there is no useable balcony as they are on the ground level overlooking the pool area. There is a door with approximately 2' to the rail. Not the balcony with hammock as pictured. We requested a change and were told we needed to upgrade to an "ocean front room". Note the listings above: "ocean view" and "ocean front" are pictured as the exact same room.... My mistake was paying the $450 upgrade assuming I could work it out with the hotel or Expedia the next day. I notified the hotel management through expedia the next day and throughout the trip was not able to get any resolution. The whole thing felt like a scam. I was told through emails with management to speak with an agent at the guest service desk, and was given a name. This agent then proceeded to play dumb. We are still working to resolve this through Expedia. Disappointed in the hotel and Expedia for allowing that listing to remain as is. Also mad at myself for not paying attention to the similar reviews I read before booking. Read them There is also constant harassment to attend a timeshare presentation for resort credit that you cant use. Very annoying and a new development. The service staff outside of the front desk area are great however.
10
Bonnie
30 nov. 2025
·
A séjourné 14 nuits
The waiters nd staff are all wonderful Everyone so helpful
The waiters nd staff are all wonderful Everyone so helpful
10
Kristin
31 oct. 2025
·
A séjourné 2 nuits
This was our 7th stay here. 2 years ago we kinda thought it was getting outdated but we were delighted with this stay to see everything prefect and fully remodeled! Even better than before! Very clean and very nice again! Best resort in Cozumel and we’ve seen them all! Only 1 negative is the staff trying to sell you packages and time share stuff. Very annoying as they try to hit you up everyday so just walk away from them fast or they will try to steal your vacation time with many words. The hotel has a great area to snorkel right off the deck and the water is perfect! If you need a sandy beach you can catch a quick can ride down but the water snorkel area at this resort is the best! Staff provided sweet anniversary and birthday surprise! There is a nice gym inside, a little gift shop with all your little needs, plenty of food options that are all good, full size lotion, shampoo and conditioner, nice robes and house shoes you name it it’s there!
This was our 7th stay here. 2 years ago we kinda thought it was getting outdated but we were delighted with this stay to see everything prefect and fully remodeled! Even better than before! Very clean and very nice again! Best resort in Cozumel and we’ve seen them all! Only 1 negative is the staff trying to sell you packages and time share stuff. Very annoying as they try to hit you up everyday so just walk away from them fast or they will try to steal your vacation time with many words. The hotel has a great area to snorkel right off the deck and the water is perfect! If you need a sandy beach you can catch a quick can ride down but the water snorkel area at this resort is the best! Staff provided sweet anniversary and birthday surprise! There is a nice gym inside, a little gift shop with all your little needs, plenty of food options that are all good, full size lotion, shampoo and conditioner, nice robes and house shoes you name it it’s there!
10
Lisa
4 déc. 2024
·
A séjourné 4 nuits
The staff is invested in your comfort and elevated experience. They are the reason I came back again this year, and my decision to stay at The Cozumel Palace was a no brainer.
The staff is invested in your comfort and elevated experience. They are the reason I came back again this year, and my decision to stay at The Cozumel Palace was a no brainer.
8
Becky Ann
15 janv. 2025
·
A séjourné 7 nuits
This is our second time staying at the Cozumel Palace in 8 months! We love it here. The hotel has been recently remodeled and is better than ever. Food, drinks, service, etc. You can't go wrong. The kids playroom is so helpful and the entertainment staff does a great job. It did seem like some of the servers were possibly training, at each restaurant there seemed to be at least one server who was not as good as the others. (forgot food, took too long, etc) Otherwise, it was Amazing! Special shout outs go to; the Playroom staff- Dianne, Leslie and Yara for keeping our kids fully entertained and having the best trip ever! Server Alan, who is always smiling and helpful! Entertainment staff- Fernando, who is happy and entertaining to all. Server at MoMo- Elizabeth (hoping that's right) who provided us the most wonderful dinner experience. Spa Staff- Luz, who provided the most relaxing massage Everyone with Room Service and Housekeeping The Tequila Shot Band, who were Incredible! And the gentleman in Concierge, who are always eager to help. We appreciate ALL of you! Things we didn't love; the new restaurant reservation system, added unnecessary stress and planning to a vacation. The front desk staff could have been more helpful. Hard to even see them smile, which was an odd vibe. Overall we LOVE this property and definitely recommend to anyone.
This is our second time staying at the Cozumel Palace in 8 months! We love it here. The hotel has been recently remodeled and is better than ever. Food, drinks, service, etc. You can't go wrong. The kids playroom is so helpful and the entertainment staff does a great job. It did seem like some of the servers were possibly training, at each restaurant there seemed to be at least one server who was not as good as the others. (forgot food, took too long, etc) Otherwise, it was Amazing! Special shout outs go to; the Playroom staff- Dianne, Leslie and Yara for keeping our kids fully entertained and having the best trip ever! Server Alan, who is always smiling and helpful! Entertainment staff- Fernando, who is happy and entertaining to all. Server at MoMo- Elizabeth (hoping that's right) who provided us the most wonderful dinner experience. Spa Staff- Luz, who provided the most relaxing massage Everyone with Room Service and Housekeeping The Tequila Shot Band, who were Incredible! And the gentleman in Concierge, who are always eager to help. We appreciate ALL of you! Things we didn't love; the new restaurant reservation system, added unnecessary stress and planning to a vacation. The front desk staff could have been more helpful. Hard to even see them smile, which was an odd vibe. Overall we LOVE this property and definitely recommend to anyone.
4
Karina
29 avr. 2025
·
A séjourné 4 nuits
Cozumel Palace is visually nice. The staff (up front) are all trying to get over on people. Once you walk in they greet you, hand you a drink and carnation then as soon as you get to check in they tell you about how you are in a category and that you can upgrade for only $95 (they fail to say a night). We got into our room (that was booked online a month in advance) and it’s the very first room on the ground floor. The room didn’t look very clean and it just so happened to be a handy capable room. This would have been great if we needed it but that was not the case. When we went to the front to ask for a different room, they were very rude and said they had nothing for us. We were not happy and let them know we did not want to stay in that room. All of a sudden they had something, but wanted us to pay an additional $380 to move up.
Cozumel Palace is visually nice. The staff (up front) are all trying to get over on people. Once you walk in they greet you, hand you a drink and carnation then as soon as you get to check in they tell you about how you are in a category and that you can upgrade for only $95 (they fail to say a night). We got into our room (that was booked online a month in advance) and it’s the very first room on the ground floor. The room didn’t look very clean and it just so happened to be a handy capable room. This would have been great if we needed it but that was not the case. When we went to the front to ask for a different room, they were very rude and said they had nothing for us. We were not happy and let them know we did not want to stay in that room. All of a sudden they had something, but wanted us to pay an additional $380 to move up.
10
Dwayne
5 févr. 2024
·
A séjourné 4 nuits
The staff at the Cozumel Palace is first class!
The staff at the Cozumel Palace is first class!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situation pratique en bord de mer, à distance de marche du centre-ville et de la gare maritime ; beaucoup se sont sentis en sécurité. Il n'y a pas de plage de sable sur place, mais les taxis vous emmènent rapidement à la plage.
Avis de voyageur à ce sujet
10
Feliciano
29 juil. 2023
·
A séjourné 5 nuits
Great location, walked to shop at Senor Frogs. Food at all the restaurants was excellent, room service was quick and just as delicious. Room was really comfortable, pool is large and not packed. Loved this place, became one of my favorites.
Great location, walked to shop at Senor Frogs. Food at all the restaurants was excellent, room service was quick and just as delicious. Room was really comfortable, pool is large and not packed. Loved this place, became one of my favorites.
10
Jason Russell
27 oct. 2023
·
A séjourné 6 nuits
Great location and very friendly staff
Great location and very friendly staff
10
Jennifer Michelle
19 août 2023
·
A séjourné 6 nuits
Great location walking distance to downtown area. Immaculate rooms facing ocean cleaned 2x per day. Good restaurants with lots of options, plus room service available 24/7 and minibar in room. Snorkeling area, paddle boarding and kayaks available. 2 pools with plenty of lounges facing pool or ocean, with or without shade and with attentive service. Entertainment was great, with Mayan show, aerial/aqua show and fire show the nights I was there. Friendliness of staff was great!
Great location walking distance to downtown area. Immaculate rooms facing ocean cleaned 2x per day. Good restaurants with lots of options, plus room service available 24/7 and minibar in room. Snorkeling area, paddle boarding and kayaks available. 2 pools with plenty of lounges facing pool or ocean, with or without shade and with attentive service. Entertainment was great, with Mayan show, aerial/aqua show and fire show the nights I was there. Friendliness of staff was great!
10
Stephen
14 mars 2025
·
A séjourné 5 nuits
Very nice place to stay in Cozumel. Close to the city, walking around, beaches nearby, snorkeling was fun, and very relaxed atmosphere. Great latte at the coffee bar too.
Very nice place to stay in Cozumel. Close to the city, walking around, beaches nearby, snorkeling was fun, and very relaxed atmosphere. Great latte at the coffee bar too.
10
DANIEL ARNAL
30 nov. 2024
·
A séjourné 5 nuits
Petite and elegant high end all inclusive property with the best location to the airport, downtown and sites of interest
Petite and elegant high end all inclusive property with the best location to the airport, downtown and sites of interest
10
Liliana
11 août 2025
·
A séjourné 4 nuits
Everything was great about this hotel. It is about 5 min cab drive from the ferry. Very clean, the stuff is amazing, fast and very polite, entertainment is good. We found that food is very tasty. Lots of healthy options! The buffer is inside ( I was happy about it). The coffee shop is good. The drinks are not bad as well. There is no beach, but it is a waterfront and you can swim using a ladder. The water was beautiful and we snorkeled every day. The AC in the room worked well. I used the gym for the first day. It is a nice facility. It was closed for the remaining of my trip( renovation?), but I was able to run outside early in the morning . Felt like a very safe island. Cozumel is beautiful and we have zero complaints about this resort. Thank you
Everything was great about this hotel. It is about 5 min cab drive from the ferry. Very clean, the stuff is amazing, fast and very polite, entertainment is good. We found that food is very tasty. Lots of healthy options! The buffer is inside ( I was happy about it). The coffee shop is good. The drinks are not bad as well. There is no beach, but it is a waterfront and you can swim using a ladder. The water was beautiful and we snorkeled every day. The AC in the room worked well. I used the gym for the first day. It is a nice facility. It was closed for the remaining of my trip( renovation?), but I was able to run outside early in the morning . Felt like a very safe island. Cozumel is beautiful and we have zero complaints about this resort. Thank you
10
Dawn
17 mars 2025
·
A séjourné 6 nuits
The property is located on a busy street close to downtown. We found it to be quiet and pleasant regardless of the location. The food was good. The staff is great. Their VIP is confusing VS misleading. We were adamant in refusing any sales speech to join their "ownership" program and were left alone. Although it is ocean side, there is no beach but access to the water. We will return
The property is located on a busy street close to downtown. We found it to be quiet and pleasant regardless of the location. The food was good. The staff is great. Their VIP is confusing VS misleading. We were adamant in refusing any sales speech to join their "ownership" program and were left alone. Although it is ocean side, there is no beach but access to the water. We will return
10
Darlene
19 févr. 2023
·
A séjourné 9 nuits
Great staff, service, and location.
Great staff, service, and location.
10
Sherri
27 déc. 2022
·
A séjourné 19 347 nuits
From the minute you step into the lobby until you leave, the team is so welcoming! The food was great, adult beverages were amazing. Snorkeling and paddle boards are a part of the all inclusive package. Only negative is that there is not a beach, but you can rent a car and drive less than 20 minutes to a beach.
From the minute you step into the lobby until you leave, the team is so welcoming! The food was great, adult beverages were amazing. Snorkeling and paddle boards are a part of the all inclusive package. Only negative is that there is not a beach, but you can rent a car and drive less than 20 minutes to a beach.
10
Kimberly
15 mars 2025
·
A séjourné 4 nuits
It has been updated and very nice. All the staff is wonderful. Perfect location for walking to town. Food is what you’d expect for all inclusive. Yes we would go again.
It has been updated and very nice. All the staff is wonderful. Perfect location for walking to town. Food is what you’d expect for all inclusive. Yes we would go again.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La nourriture est généralement savoureuse, avec plusieurs restaurants, un buffet de petit-déjeuner populaire et un excellent café ; beaucoup soulignent les restaurants asiatiques ou mexicains. Les inconvénients incluent les réservations ou l'attente pour le dîner, une certaine incohérence occasionnelle et des boissons parfois fades.
Avis de voyageur à ce sujet
10
Keith
14 avr. 2025
·
A séjourné 7 nuits
It took us a day or two to adjust to how compact this resort is, but in the end we loved it and enjoyed it a lot. The coffee shop in the lobby is amazing—real coffees made to order, crepes made to order, and amazing pastries and macaroons, etc. all included. The restaurants were good but not “stellar”. We liked the Italian one the best. Mono the Asian one was the weakest for us—everything looked pretty but it was like the chefs made it look like the pictures but had never actually tasted the real thing—which is understandable because it’s in Mexico of course! The service was outstanding and prompt, waiters steady at the poll, quick room service, nice turn down service. Our favorite employees were Paola, a waitress at Flamingo’s who also recognized us at room service, and Ivan the head waiter of the Italian restaurant, who was warm friendly and took great pride in “his” restaurant. Every company should want employees like these. The other big learning is the rhythm at the pool. Mornings are quiet and laid back, not crowded even though lots of people reserve their chairs. (I don’t know why hotels all over the world continue to just allow this—it really sucks.) in the afternoons, the pool area gets more active and crowded, with music and DJ’s and activities. Morning volleyball is really fun and usually has 6-10 people playing. Afternoon volleyball will seriously have 40 people playing. It’s a wonder the ball ever touches the water! It is a little cheesy but a fun activity.
It took us a day or two to adjust to how compact this resort is, but in the end we loved it and enjoyed it a lot. The coffee shop in the lobby is amazing—real coffees made to order, crepes made to order, and amazing pastries and macaroons, etc. all included. The restaurants were good but not “stellar”. We liked the Italian one the best. Mono the Asian one was the weakest for us—everything looked pretty but it was like the chefs made it look like the pictures but had never actually tasted the real thing—which is understandable because it’s in Mexico of course! The service was outstanding and prompt, waiters steady at the poll, quick room service, nice turn down service. Our favorite employees were Paola, a waitress at Flamingo’s who also recognized us at room service, and Ivan the head waiter of the Italian restaurant, who was warm friendly and took great pride in “his” restaurant. Every company should want employees like these. The other big learning is the rhythm at the pool. Mornings are quiet and laid back, not crowded even though lots of people reserve their chairs. (I don’t know why hotels all over the world continue to just allow this—it really sucks.) in the afternoons, the pool area gets more active and crowded, with music and DJ’s and activities. Morning volleyball is really fun and usually has 6-10 people playing. Afternoon volleyball will seriously have 40 people playing. It’s a wonder the ball ever touches the water! It is a little cheesy but a fun activity.
8
Dale
27 juil. 2023
·
A séjourné 6 nuits
Same dinner menu outside got boring every night.
Same dinner menu outside got boring every night.
10
Kathryn
6 janv. 2026
·
A séjourné 5 nuits
Amazing food, staff and customer service. Hotel is updated and clean and rooms were comfortable.
Amazing food, staff and customer service. Hotel is updated and clean and rooms were comfortable.
10
Kristina
10 mars 2024
·
A séjourné 6 nuits
Gorgeous property with wonderful staff. Our room was large and very clean with a super comfy bed. Food at all the restaurants was amazing, especially liked the Indian restaurant. Pool side lunch menu was just ok. Lobby bar and sweet shop were our favorites! Espresso martinis at lobby bar were delicious!! Special shout out to Fernando on the activity team, Jennifer and Jorge pool/lunch/breakfast servers. Also, the housecleaning staff were the best we’ve ever had! Our only disappointment was that there was only one outdoor dining options. The Italian, Mexican, Indian and Asian restaurants were all indoors. We love to dine outside in the warm evenings with the sea breeze. We knew there was no beach which we did miss however the snorkeling right in front of the property was fantastic!!
Gorgeous property with wonderful staff. Our room was large and very clean with a super comfy bed. Food at all the restaurants was amazing, especially liked the Indian restaurant. Pool side lunch menu was just ok. Lobby bar and sweet shop were our favorites! Espresso martinis at lobby bar were delicious!! Special shout out to Fernando on the activity team, Jennifer and Jorge pool/lunch/breakfast servers. Also, the housecleaning staff were the best we’ve ever had! Our only disappointment was that there was only one outdoor dining options. The Italian, Mexican, Indian and Asian restaurants were all indoors. We love to dine outside in the warm evenings with the sea breeze. We knew there was no beach which we did miss however the snorkeling right in front of the property was fantastic!!
8
James
16 nov. 2025
·
A séjourné 7 nuits
Breakfast was really good, food after that is subpar, food quality has suffered. And the Micheal Jackson show is no more, which was a great highlight, sad to see it go. Service was great as always, the staff did their best with what they had.
Breakfast was really good, food after that is subpar, food quality has suffered. And the Micheal Jackson show is no more, which was a great highlight, sad to see it go. Service was great as always, the staff did their best with what they had.
10
Jennifer Michelle
19 août 2023
·
A séjourné 6 nuits
Great location walking distance to downtown area. Immaculate rooms facing ocean cleaned 2x per day. Good restaurants with lots of options, plus room service available 24/7 and minibar in room. Snorkeling area, paddle boarding and kayaks available. 2 pools with plenty of lounges facing pool or ocean, with or without shade and with attentive service. Entertainment was great, with Mayan show, aerial/aqua show and fire show the nights I was there. Friendliness of staff was great!
Great location walking distance to downtown area. Immaculate rooms facing ocean cleaned 2x per day. Good restaurants with lots of options, plus room service available 24/7 and minibar in room. Snorkeling area, paddle boarding and kayaks available. 2 pools with plenty of lounges facing pool or ocean, with or without shade and with attentive service. Entertainment was great, with Mayan show, aerial/aqua show and fire show the nights I was there. Friendliness of staff was great!
10
GINA J
22 juin 2025
·
A séjourné 5 nuits
Great resort to relax. Food is above average compared to other resorts. Not a lot to do besides eat, drink and hang by the pool. Not a lot of socializing. Skip out on Momo, the Japanese restaurant, the rest were great.
Great resort to relax. Food is above average compared to other resorts. Not a lot to do besides eat, drink and hang by the pool. Not a lot of socializing. Skip out on Momo, the Japanese restaurant, the rest were great.
10
Domenic Daryle
9 avr. 2025
·
A séjourné 7 nuits
We love Palace Cozumel. Clean, awesome staff, SPECTACULAR food (italian restaurant notwithstanding), perfect location. Can’t wait to go again!
We love Palace Cozumel. Clean, awesome staff, SPECTACULAR food (italian restaurant notwithstanding), perfect location. Can’t wait to go again!
8
Christina
2 juil. 2023
·
A séjourné 4 nuits
Beach: There is no actual beach with sand, but the water was pretty. You can enter the water using the stairs & there is free snorkel equipment you can use to go snorkeling which we did. There are showers to rinse off afterwards too. Food: Delicious! We were very impressed. There are three spaces for restaurants & one of them rotates for dinner between Sushi & Indian. The others are Mexican (our favorite) & Italian. Pools: The two pools were kept clean. Fresh towels were always available. Bartenders were friendly & service was good. Rooms: We stayed in 211 & loved it. The jacuzzi was a nice bonus even though the jets didn't work. The sunsets were gorgeous! We loved the balcony hammock & the room itself was spacious with many areas to lay out your luggage. Room also came with a safe, iron, ironing board and stocked fridge (water, beer, soda). Lighting was good. Gift Shop: Overpriced like most resorts. Grounds: Well kept & clean. Did not see trash which was nice. We felt safe the entire time we were there. Great location about a 10 minute drive to the airport & walking distance to shops. Staff: So friendly! Anytime a staff member walked by us in the hallways they always said hello. They cleaned our room daily & provided fresh towels in the evening. They were accommodating & helpful. Overall it was a terrific stay!! Just be aware about the potential persuasion to buy a timeshare or listen to a 90 minute presentation & remember you can always say no and move on.
Beach: There is no actual beach with sand, but the water was pretty. You can enter the water using the stairs & there is free snorkel equipment you can use to go snorkeling which we did. There are showers to rinse off afterwards too. Food: Delicious! We were very impressed. There are three spaces for restaurants & one of them rotates for dinner between Sushi & Indian. The others are Mexican (our favorite) & Italian. Pools: The two pools were kept clean. Fresh towels were always available. Bartenders were friendly & service was good. Rooms: We stayed in 211 & loved it. The jacuzzi was a nice bonus even though the jets didn't work. The sunsets were gorgeous! We loved the balcony hammock & the room itself was spacious with many areas to lay out your luggage. Room also came with a safe, iron, ironing board and stocked fridge (water, beer, soda). Lighting was good. Gift Shop: Overpriced like most resorts. Grounds: Well kept & clean. Did not see trash which was nice. We felt safe the entire time we were there. Great location about a 10 minute drive to the airport & walking distance to shops. Staff: So friendly! Anytime a staff member walked by us in the hallways they always said hello. They cleaned our room daily & provided fresh towels in the evening. They were accommodating & helpful. Overall it was a terrific stay!! Just be aware about the potential persuasion to buy a timeshare or listen to a 90 minute presentation & remember you can always say no and move on.
10
Phillip
9 janv. 2025
·
A séjourné 4 nuits
The dining options and quality of food were great. We enjoyed the flexibility of the buffet. It should be stressed more at check in, or booking even, the need for restaurant reservations. It is more of a necessity than a recommendation. The resort app was easy to use and worked well for room service and mini bar refills. The bell staff were always friendly and helpful. The cleaning staff did a great job. For evening entertainment, the Tequila Shot Band was excellent!
The dining options and quality of food were great. We enjoyed the flexibility of the buffet. It should be stressed more at check in, or booking even, the need for restaurant reservations. It is more of a necessity than a recommendation. The resort app was easy to use and worked well for room service and mini bar refills. The bell staff were always friendly and helpful. The cleaning staff did a great job. For evening entertainment, the Tequila Shot Band was excellent!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Julie
28 déc. 2024
·
A séjourné 7 nuits
Une semaine merveilleuse avec nos 3 ados! De précieux souvenirs que nous n’oublierons jamais.
Une semaine merveilleuse avec nos 3 ados! De précieux souvenirs que nous n’oublierons jamais.
10
Gilberto
2 oct. 2026
·
A séjourné 3 nuits
Excelente hotel para el 70.3!
Excelente hotel para el 70.3!
10
Hector Rene
28 sept. 2026
·
A séjourné 3 nuits
excelente servicio y atencion
excelente servicio y atencion
10
Hector
21 sept. 2026
·
A séjourné 4 nuits
Excelente experiencia la atención del personal es excepcional … recomendado 100%
Excelente experiencia la atención del personal es excepcional … recomendado 100%
10
Fernando
21 sept. 2026
·
A séjourné 4 nuits
El personal estremadamente amable Los alimentos super buenos Y la atención para los atletas del Ironman de primera Felicidades a este gran hotel y su personal
El personal estremadamente amable Los alimentos super buenos Y la atención para los atletas del Ironman de primera Felicidades a este gran hotel y su personal
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:59
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-02: 458.5988322016907USD
- 2026-11-03: 459.5971621484375USD
- 2026-11-04: 457.726278793335USD
- 2026-11-05: 467.1424919093323USD
- 2026-11-06: 457.726278793335USD
- 2026-11-07: 505.179965045929USD
- 2026-11-08: 492.5417432861329USD
- 2026-11-09: 415.6710198420716USD
- 2026-11-10: 454.2261695559693USD
- 2026-11-11: 446.05826981597903USD
- 2026-11-12: 480.1925072842408USD
- 2026-11-13: 494.15902619812016USD
- 2026-11-14: 460.2260789631653USD
- 2026-11-15: 455.60387648422244USD
- 2026-11-16: 449.2445519172669USD
- 2026-11-17: 444.71874626983646USD
- 2026-11-18: 461.22440890991214USD
- 2026-11-19: 517.1882804306031USD
- 2026-11-20: 567.1309499342346USD
- 2026-11-21: 2453.101927631836USD
- 2026-11-22: 2140.7185942919923USD
- 2026-11-23: 1769.5204318127444USD
- 2026-11-24: NO DATA
- 2026-11-25: 497.1412541215516USD
- 2026-11-26: 492.94125270324713USD
- 2026-11-27: 487.1907466381836USD
- 2026-11-28: 526.1252733335876USD
- 2026-11-29: 419.26796950698855USD
- 2026-11-30: 419.26796950698855USD
- 2026-12-01: 437.4358888728333USD
- 2026-12-02: 401.32512394668584USD
- 2026-12-03: 407.212359960022USD
- 2026-12-04: 422.6592612237549USD
- 2026-12-05: 356.91607616790776USD
- 2026-12-06: 458.984180668335USD
- 2026-12-07: 458.984180668335USD
- 2026-12-08: 427.3050425382996USD
- 2026-12-09: 458.984180668335USD
- 2026-12-10: 458.984180668335USD
- 2026-12-11: 414.8940101959229USD
- 2026-12-12: 427.2914616749573USD
- 2026-12-13: 449.1726893589783USD
- 2026-12-14: 419.30489034652715USD
- 2026-12-15: 414.31330885833745USD
- 2026-12-16: 436.0943179603577USD
- 2026-12-17: 436.2344601858521USD
- 2026-12-18: 489.17740855941776USD
- 2026-12-19: 513.1371225447083USD
- 2026-12-20: 512.7861357096863USD
- 2026-12-21: 518.4289161828614USD
- 2026-12-22: 512.1554786335755USD
- 2026-12-23: 471.19764215957645USD
- 2026-12-24: 4271.187526756592USD
- 2026-12-25: 4268.298283387451USD
- 2026-12-26: 4380.880228217774USD
- 2026-12-27: 4392.004251960449USD
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: 4060.5419212365728USD
- 2026-12-31: 4060.5419212365728USD
- 2027-01-01: 850.9390889959717USD
- 2027-01-02: 547.1091744766236USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. Le personnel de la réception vous accueillera sur place. La carte de crédit utilisée pour effectuer la réservation doit être présentée par le titulaire de la carte à l’arrivée, accompagnée d’une pièce d’identité avec photo. Toute autre disposition doit être prise en accord avec l’hébergement avant l’arrivée. Pour toute question, veuillez contacter l’hébergement aux coordonnées indiquées sur la confirmation de réservation. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. L'âge des enfants sera vérifié à l'enregistrement. Si l'âge des enfants est différent de celui indiqué au moment de la réservation, l'hôtel se réserve le droit de facturer une différence de prix.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone, un détecteur de fumée, un système de sécurité et des barrières de fenêtre
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Navette aéroport : 61 USD par personne, aller-retour
- Navette aéroport : 61 USD par enfant, aller-retour (enfants âgés de 17 ans maximum)
- Tout départ tardif fait l'objet de frais supplémentaires (sous réserve de disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Nettoyage à sec
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Plage privée
Plage (à proximité)
Plongée
Aire de jeux
Piscine intérieure
Piscine extérieure
Pool (Indoor)
Pool (Infinity)
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Club pour enfants
Bar de la piscine
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Connexion Internet
Wi-fi gratuit