The Westin Cozumel
158 $US
/nuit
Moyenne pour septembre
Prix pour The Westin Cozumel
Sélectionnez les dates pour voir les prix et les disponibilités
158 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À The Westin Cozumel, les prix par nuit s'élèvent en moyenne à 141 $US pendant le mois le moins cher (octobre) et à 231 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 183 $US |
| février | 215 $US |
| mars | 219 $US |
| avril | 209 $US |
| mai | 166 $US |
| juin | 175 $US |
| juillet | 206 $US |
| août | 219 $US |
| septembre | 158 $US |
| octobre | 141 $US |
| novembre | 199 $US |
| décembre | 231 $US |
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sept. · 158 $US
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Le plus cher : décembre (env. 231 $US)
Le moins cher : octobre (env. 141 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment une piscine extérieure, un sauna et une salle de fitness ouverte 24 h/24. Ce complexe touristique propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service de garde d'enfants (en supplément).
Services de l'établissement
Les équipements et services proposés incluent l'accès à internet gratuit à Internet, un centre d'affaires et un service de départ express. Les espaces événements de ce complexe touristique comprennent un centre de conférence et des salles de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Laissez-vous séduire par les spécialités Cuisine locale et internationale de Cuzamil, l'un des 2 restaurants de ce complexe touristique ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. Détendez-vous devant un verre au bar en bord de piscine ou dans un des 2 bars/lounges de l'hébergement. Un petit déjeuner buffet est servi tous les jours de 07 h 00 à 11 h 00 moyennant un supplément.
Chambres
Choisissez une des 152 chambres dotées d'une télévision LED. Un accès gratuit au réseau Internet Wi-Fi et câblé est disponible. Une salle de bain privée avec un ensemble douche/baignoire est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
Se trouvant à Cozumel (Zona Hotelera Norte), The Westin Cozumel est à moins de 10 minutes en voiture de Parque Publico Benito Juárez et de Église San Miguel. Ce complexe touristique au bord de la plage se trouve à 7,7 km de Plage aux raies et à 14 km de Parc national Chankanaab.
À proximité
Plage San Juan(1.1 miles)
Villa Maya(1.9 miles)
Monument du patrimoine maya(2.6 miles)
Los Cinco Soles(2.8 miles)
Musée Cozumel(2.9 miles)
Malecón San Miguel(2.9 miles)
Terminal maritime de Cozumel(3.1 miles)
Terminal Ferry Quai Fiscal de Cozumel(3.1 miles)
Parque Publico Benito Juárez(3.3 miles)
Central Plaza (immeuble)(3.3 miles)
Statue de Rafael E. Melgar(3.4 miles)
Museo de la Isla de Cozumel(3.4 miles)
Terminal de Croisière Punta Langosta(3.4 miles)
Église San Miguel(3.5 miles)
Palacio Municipal(3.8 miles)
Aéroport principal le plus pratique pour rejoindre The Westin Cozumel : Aéroport international Cozumel (CZM)(3.8 miles)
Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Emplacement
Carretera Costera Norte Km 4.8, Zona Hotelera Norte, San Miguel de Cozumel, Quintana Roo, Mexique
Plage San Juan (1.1 miles)
Villa Maya (1.9 miles)
Monument du patrimoine maya (2.6 miles)
Los Cinco Soles (2.8 miles)
Musée Cozumel (2.9 miles)
Malecón San Miguel (2.9 miles)
Options de chambre
14
Suite, 1 chambre, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
624 ft²
Terrasse ou patioWi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
5
Suite Junior, 2 grands lits, vue océan
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
538 ft²
Terrasse ou patioWi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
6
Suite Présidentielle, 1 chambre, vue océan
Détails de la chambre
1 Lit Double
Couchages 2
1313 ft²
BalconWi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
8
Suite Junior, 1 très grand lit, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
538 ft²
Terrasse ou patioWi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
5
Suite Studio, 1 très grand lit, en front de mer
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
883 ft²
BalconWi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
5
Chambre Classique, 2 grands lits, balcon
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
452 ft²
BalconWi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
8
Chambre Classique, 1 très grand lit, balcon
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
452 ft²
BalconBalcon ou terrasseWi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
12
Suite Junior, 1 chambre, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
624 ft²
Terrasse ou patioWi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
7
Chambre Classique, 1 très grand lit, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
409 ft²
Wi-Fi (gratuit)Salle de bain privéeBerceau(x) (gratuit)
Avis des voyageurs sur The Westin Cozumel
8.5
Très bien
Basé sur 1 002 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Westin Cozumel, les voyageurs soulignent un cadre paisible en bord de mer avec de jolies vues et des possibilités de snorkeling directement depuis l'établissement, ainsi qu'un personnel généralement aimable et un buffet de petit-déjeuner apprécié, idéal pour bien commencer la journée.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Westin Cozumel, les voyageurs soulignent un cadre paisible en bord de mer avec de jolies vues et des possibilités de snorkeling directement depuis l'établissement, ainsi qu'un personnel généralement aimable et un buffet de petit-déjeuner apprécié, idéal pour bien commencer la journée.
Les commentaires concernant la restauration sont mitigés, avec des options sur place limitées, des plats parfois lents à servir ou fades, et une certaine confusion concernant la facturation tout compris et les signatures requises. Certains clients signalent une odeur persistante dans le hall, un service de ménage irrégulier ou un manque de serviettes, ainsi que des problèmes d'entretien sporadiques comme des problèmes d'eau chaude ou de climatisation. La plage est petite et rocailleuse par endroits, avec peu d'ombre ou de chaises longues, et l'atmosphère est très calme, avec peu de divertissements le soir ; l'hôtel se trouve au nord de la ville, mais les taxis sont facilement disponibles. Attendez-vous à un séjour détendu en bord de mer avec un excellent snorkeling, des nuits paisibles et quelques compromis opérationnels.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Cadre en bord de mer compact avec de bonnes possibilités de snorkeling directement depuis l'hôtel, du matériel non motorisé gratuit, deux piscines dont un espace réservé aux adultes sur le toit, et un spa apprécié. L'ombre et les chaises longues peuvent être rares, les piscines ne sont pas chauffées et il n'y a pas de jacuzzis, et il y a peu ou pas de divertissement le soir.
Avis de voyageur à ce sujet
8
Hillary
29 févr. 2024
·
A séjourné 4 nuits
I stayed with my 2 sisters for 4 nights with the all-inclusive option. We had an amazing time. The food was delicious. There was a breakfast buffet, a lunch snack bar, and 2 dining options. We were very satisfied with all options and the quality of the food. We used the AMSTAR representative, named Banner, to book excursions. He made everything super easy. The snorkeling at the property was AMAZING and so pretty. We used the free daily kayak and snorkeling daily. We will be back.
I stayed with my 2 sisters for 4 nights with the all-inclusive option. We had an amazing time. The food was delicious. There was a breakfast buffet, a lunch snack bar, and 2 dining options. We were very satisfied with all options and the quality of the food. We used the AMSTAR representative, named Banner, to book excursions. He made everything super easy. The snorkeling at the property was AMAZING and so pretty. We used the free daily kayak and snorkeling daily. We will be back.
10
Andrew
8 juil. 2025
·
A séjourné 6 nuits
A very nice first stay at this hotel. Out third trip overall to Cozumel. We took the all inclusive option because we knew we’d be eating the majority of our meals at the hotel. Three good options for food, our favorite being Cuzamil restaurant. The lava cake dessert is amazing. Good lagoon and great snorkeling at this resort. Taxis were always accessible and waiting out front when we wanted to go and shop in town. Our servers Alex and Efren were amazing and made this such a great stay. I do note the musty smell in the lobby a bit, due to the humidity One suggestion I would have is the hotel needs maybe 10 more umbrellas outside for patrons. There were around 10 or so but the property needs 20. All in all a great stay though
A very nice first stay at this hotel. Out third trip overall to Cozumel. We took the all inclusive option because we knew we’d be eating the majority of our meals at the hotel. Three good options for food, our favorite being Cuzamil restaurant. The lava cake dessert is amazing. Good lagoon and great snorkeling at this resort. Taxis were always accessible and waiting out front when we wanted to go and shop in town. Our servers Alex and Efren were amazing and made this such a great stay. I do note the musty smell in the lobby a bit, due to the humidity One suggestion I would have is the hotel needs maybe 10 more umbrellas outside for patrons. There were around 10 or so but the property needs 20. All in all a great stay though
8
Marlise
2 août 2024
·
A séjourné 7 nuits
Enjoy the beach area and snorkeling . Beautiful sea life . The pool on the roof for adults was amazing refreshing and very clean and quiet . Will be back 2 nd time staying here . Friendly staff also .
Enjoy the beach area and snorkeling . Beautiful sea life . The pool on the roof for adults was amazing refreshing and very clean and quiet . Will be back 2 nd time staying here . Friendly staff also .
10
Renato Alfredo Sanchez
17 oct. 2023
·
A séjourné 4 nuits
Very nice hotel, quite and tranquil, and very clean. The staff provided outstanding services. The beach is nice but a little small and can get crowded at times. The beach has a lot of rocks and is not easy to walk on. However, other wonderful beaches are a short walk north. The gym is a little small and the hotel does not have bicycles for guests, like other hotels do.
Very nice hotel, quite and tranquil, and very clean. The staff provided outstanding services. The beach is nice but a little small and can get crowded at times. The beach has a lot of rocks and is not easy to walk on. However, other wonderful beaches are a short walk north. The gym is a little small and the hotel does not have bicycles for guests, like other hotels do.
10
Sergio Damian
15 févr. 2026
·
A séjourné 2 nuits
El hotel tiene una playa privada muy tranquila. Cuentas con 2 albercas generales y una alberca en tu cabaña (solo habitación cabaña). Te brindan equipo para snorkel y kayak; los restaurantes están excelentes en su calidad de comida y atención
El hotel tiene una playa privada muy tranquila. Cuentas con 2 albercas generales y una alberca en tu cabaña (solo habitación cabaña). Te brindan equipo para snorkel y kayak; los restaurantes están excelentes en su calidad de comida y atención
10
Joshua
9 avr. 2023
·
A séjourné 5 nuits
Great snorkeling, convenient location and good food. They need more pool and beach chairs but still had a great time using both.
Great snorkeling, convenient location and good food. They need more pool and beach chairs but still had a great time using both.
6
Derek
14 avr. 2025
·
A séjourné 3 nuits
The staff were awesome and really took care of us. We stayed in a suite, the view and size were both great. Downside would be the ocean access and no entertainment at night.
The staff were awesome and really took care of us. We stayed in a suite, the view and size were both great. Downside would be the ocean access and no entertainment at night.
10
Marjorie
12 mars 2023
·
A séjourné 7 nuits
The resort is clean and has good snorkeling area in front of the Gaviotas restaurant. The water is so clear, and we really enjoyed our daily breakfast included in our stay. Special thanks to the wonderful staff in the Gaviotas. We had a corner balcony room on the 8th floor and it was so beautiful and we spent a lot of time there watching sunsets. The Sky Lounge is fabulous. You have to see it! Some opportunities for improvement - the beach area is lacking shade options. There were only 3 umbrellas in the beach and the sun is really strong. A few palm trees offer shade but not enough. Thanks again!
The resort is clean and has good snorkeling area in front of the Gaviotas restaurant. The water is so clear, and we really enjoyed our daily breakfast included in our stay. Special thanks to the wonderful staff in the Gaviotas. We had a corner balcony room on the 8th floor and it was so beautiful and we spent a lot of time there watching sunsets. The Sky Lounge is fabulous. You have to see it! Some opportunities for improvement - the beach area is lacking shade options. There were only 3 umbrellas in the beach and the sun is really strong. A few palm trees offer shade but not enough. Thanks again!
10
Saul
30 juil. 2025
·
A séjourné 3 nuits
Un hotel para descansar y relajarte, el personal muy amable y las instalaciones muy bien. gracias por hacer de nuestra estancia toda una comodidad. La playa es maravillosa y limpia, puedes nadar y hacer snorkel
Un hotel para descansar y relajarte, el personal muy amable y las instalaciones muy bien. gracias por hacer de nuestra estancia toda una comodidad. La playa es maravillosa y limpia, puedes nadar y hacer snorkel
8
Kevin Richard
29 nov. 2024
·
A séjourné 3 nuits
We stayed for 3 nights and really enjoyed our stay. The staff is incredibly kind and helpful. Always Going out of their way to make sure all our needs were met. This is a small quiet resort, which we liked, because we have 2 little kids. The food was decent. Never seemed to come out hot. And quality was lacking. But the service made up for it. The drinks were strong. There was plenty to do from snorkeling, kayaking, playing in the little waves. They have a hut with services right there on the property to book sailing, jet skis, scuba, etc… Very disappointed the pools are not heated and are VERY cold. No one was in the pools except some kids. There are also no hot tubs. The adults only pool upstairs has great views but was underwhelming. Not very clean and pool was freezing. We used the kids club for a few hours per day but there is not much structure or activities. It’s also a pretty small room and no outside area. They don’t provide water bottles or snacks for the kids which we found surprising. We used to spa, we did a couples massage. We loved this. The staff was amazing, the massage was fantastic and then a private bath with mimosas on the balcony. All in all we had a great stay, but next time would look for somewhere with heated pools, hot tubs, and a better food selection/quality.
We stayed for 3 nights and really enjoyed our stay. The staff is incredibly kind and helpful. Always Going out of their way to make sure all our needs were met. This is a small quiet resort, which we liked, because we have 2 little kids. The food was decent. Never seemed to come out hot. And quality was lacking. But the service made up for it. The drinks were strong. There was plenty to do from snorkeling, kayaking, playing in the little waves. They have a hut with services right there on the property to book sailing, jet skis, scuba, etc… Very disappointed the pools are not heated and are VERY cold. No one was in the pools except some kids. There are also no hot tubs. The adults only pool upstairs has great views but was underwhelming. Not very clean and pool was freezing. We used the kids club for a few hours per day but there is not much structure or activities. It’s also a pretty small room and no outside area. They don’t provide water bottles or snacks for the kids which we found surprising. We used to spa, we did a couples massage. We loved this. The staff was amazing, the massage was fantastic and then a private bath with mimosas on the balcony. All in all we had a great stay, but next time would look for somewhere with heated pools, hot tubs, and a better food selection/quality.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients trouvent l'établissement propre, mais le service de ménage est irrégulier, avec des serviettes manquantes ou livrées en retard, et des problèmes occasionnels de propreté au niveau de la piscine. Une odeur de moisi ou d'égout récurrente dans le hall est signalée, ainsi que des problèmes d'entretien sporadiques.
Avis de voyageur à ce sujet
8
Angelia
23 août 2025
·
A séjourné 7 nuits
Housekeeping needs to do a little more, but overall a clwan room
Housekeeping needs to do a little more, but overall a clwan room
10
Angelica Stach
25 oct. 2025
·
A séjourné 7 nuits
Staff was extremely friendly and the hotel was clean and well maintained
Staff was extremely friendly and the hotel was clean and well maintained
4
Alyssa
31 déc. 2024
·
A séjourné 6 nuits
Room was not cleaned more than a couple times during our 6 day stay. Beach chairs were not available for everyone promoting actual verbal altercations between guests that the resort did nothing about. Beach towels required a card each time and they never had towels.
Room was not cleaned more than a couple times during our 6 day stay. Beach chairs were not available for everyone promoting actual verbal altercations between guests that the resort did nothing about. Beach towels required a card each time and they never had towels.
10
GILBERTO
4 août 2025
·
A séjourné 4 nuits
The ocean view was great from the 6th floor and the room was clean and stocked. Snorkeling right off the property is great and somewhat addicting. The staff is friendly and hard hard working: Alex at the snack bar kept us fed and hydrated and was very available and attentive. Vicky, also at the snack bar has a great personality and treated us well. Rosendo and dinner is very professional and provides top notch service. I can't say enough about the entire staff as they are all very helpful and friendly. Areas for improvement was the pool as it had debri and was not kept clean during the day. The barking pets was something I could do without.
The ocean view was great from the 6th floor and the room was clean and stocked. Snorkeling right off the property is great and somewhat addicting. The staff is friendly and hard hard working: Alex at the snack bar kept us fed and hydrated and was very available and attentive. Vicky, also at the snack bar has a great personality and treated us well. Rosendo and dinner is very professional and provides top notch service. I can't say enough about the entire staff as they are all very helpful and friendly. Areas for improvement was the pool as it had debri and was not kept clean during the day. The barking pets was something I could do without.
6
Kristin Kincheloe
25 mars 2024
·
A séjourné 6 nuits
This hotel was nothing special. The food was not great, the drinks were terrible. And FOUR times, housekeeping came and cleaned my room and left 0 towels. Took all the dirty ones and didn't replace them. It was bizarre. And then I called the "service express" number and no one answered. Literally 4 days out of 6. I won't be back.
This hotel was nothing special. The food was not great, the drinks were terrible. And FOUR times, housekeeping came and cleaned my room and left 0 towels. Took all the dirty ones and didn't replace them. It was bizarre. And then I called the "service express" number and no one answered. Literally 4 days out of 6. I won't be back.
10
Gisela
7 déc. 2023
·
A séjourné 14 nuits
The Westin is a beautiful property, and an easy spot for snorkeling. The only negative is the moldy, mildewy smell in the big lobby.
The Westin is a beautiful property, and an easy spot for snorkeling. The only negative is the moldy, mildewy smell in the big lobby.
6
Todd
30 janv. 2025
·
A séjourné 5 nuits
We stayed here about three years ago, and the property was immaculate. Everything was spotless and beautifully maintained. However, the property’s upkeep has deteriorated significantly since then. The bathroom tiles are missing, and the pool is dirty. It doesn’t feel the same quality as when we first stayed here.
We stayed here about three years ago, and the property was immaculate. Everything was spotless and beautifully maintained. However, the property’s upkeep has deteriorated significantly since then. The bathroom tiles are missing, and the pool is dirty. It doesn’t feel the same quality as when we first stayed here.
6
Serdar
28 nov. 2025
·
A séjourné 4 nuits
Lobby. The hotel needs to do something about the smell.
Lobby. The hotel needs to do something about the smell.
8
Keith Owen
25 févr. 2025
·
A séjourné 4 nuits
Rooms were lovely with a beautiful view of the water, but the room lacked a hair dryer, hand towels & wash cloths.
Rooms were lovely with a beautiful view of the water, but the room lacked a hair dryer, hand towels & wash cloths.
6
Melissa
22 nov. 2024
·
A séjourné 3 nuits
The sewer smell ruined it for me. Really out of control in the facility.
The sewer smell ruined it for me. Really out of control in the facility.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses et confortables, avec vue sur la mer et une climatisation efficace, et beaucoup apprécient les lits. Certains signalent des murs fins et une transmission du bruit, des problèmes occasionnels de climatisation ou d'eau chaude, et une connexion Wi-Fi qui peut être instable.
Avis de voyageur à ce sujet
8
Robert
16 févr. 2024
·
A séjourné 5 nuits
Our stay was wonderful. Always room on beach to sit and enjoy the beach. Room clean and comfortable. Views awesome from waterfront balcony. Only issue is you can hear talking, noise from adjoining room. Not very good insulation.
Our stay was wonderful. Always room on beach to sit and enjoy the beach. Room clean and comfortable. Views awesome from waterfront balcony. Only issue is you can hear talking, noise from adjoining room. Not very good insulation.
10
Melissa
12 févr. 2025
·
A séjourné 5 nuits
AMAZING! Attentive, caring staff. Best breakfast on the island!
AMAZING! Attentive, caring staff. Best breakfast on the island!
10
Paul
24 févr. 2025
·
A séjourné 7 nuits
Love the room with amazing views!
Love the room with amazing views!
6
Lina
18 févr. 2026
·
A séjourné 4 nuits
La habitacion, no habia agua caliente y el agua se salia denla regadera. El primer dia no me reemplazaron las tohallas mojadas por el regerobdw agua en el piso del baño.
La habitacion, no habia agua caliente y el agua se salia denla regadera. El primer dia no me reemplazaron las tohallas mojadas por el regerobdw agua en el piso del baño.
10
Ethan Gary
28 juil. 2025
·
A séjourné 6 nuits
Beautiful rooms, amazing AC, good choice of food and drinks.
Beautiful rooms, amazing AC, good choice of food and drinks.
10
Ignacio
19 févr. 2025
·
A séjourné 4 nuits
Rooms are very, very nice, view from the rooms is excellent and staff is really friendly. Beds are AMAZING. There's an actual stretch of sandy beach and snorkelling in front of the hotel is very nice. There is a problem with smell in the lobby. It's not bad, but you can tell they're trying to fight it. We tried only the breakfast buffet which is OK, we didn't stay for dinner in the hotel, there are very good options right across the street.
Rooms are very, very nice, view from the rooms is excellent and staff is really friendly. Beds are AMAZING. There's an actual stretch of sandy beach and snorkelling in front of the hotel is very nice. There is a problem with smell in the lobby. It's not bad, but you can tell they're trying to fight it. We tried only the breakfast buffet which is OK, we didn't stay for dinner in the hotel, there are very good options right across the street.
2
Doris Ijeoma
29 nov. 2023
·
List of issues experienced: Took two hours and 30mins Charged my credit card twice Food was not good Room was cold, no heater. I had to run the shower for heat Walls are super thin, could heat the neighbor all night Fridge does not work Store does not have a lighter Wifi is terrible, I was unable to get work done Moved to a different room, same nonsense but this time, smoke detector was hanging of the wall and had no battery in it. Sad property and sadden i wasted my money here...i cannot believe this is a Westin
List of issues experienced: Took two hours and 30mins Charged my credit card twice Food was not good Room was cold, no heater. I had to run the shower for heat Walls are super thin, could heat the neighbor all night Fridge does not work Store does not have a lighter Wifi is terrible, I was unable to get work done Moved to a different room, same nonsense but this time, smoke detector was hanging of the wall and had no battery in it. Sad property and sadden i wasted my money here...i cannot believe this is a Westin
8
Holly
28 juil. 2023
·
A séjourné 1 nuit
Good hotel - wifi was spotty to download large files. Staff was very friendly. Rooms are large and comfortable
Good hotel - wifi was spotty to download large files. Staff was very friendly. Rooms are large and comfortable
2
Fengyuan
26 juil. 2025
·
A séjourné 2 nuits
Worst Westin I have stayed. Not worth the money at all, shouldn’t be a four star hotel. Lights broken, dirty bedsheet, AC not functioning properly(cannot adjust the temperature, either freezing cold, or turn it off), took forever for the staff to come fix all the issues, plenty of empty rooms still refuse to change a room for me. I stayed two nights, the light bulb got replaced on the second day, AC problem was not fixed at all.
Worst Westin I have stayed. Not worth the money at all, shouldn’t be a four star hotel. Lights broken, dirty bedsheet, AC not functioning properly(cannot adjust the temperature, either freezing cold, or turn it off), took forever for the staff to come fix all the issues, plenty of empty rooms still refuse to change a room for me. I stayed two nights, the light bulb got replaced on the second day, AC problem was not fixed at all.
10
Jorge Lopez
17 sept. 2025
·
A séjourné 4 nuits
Really nice environment, nice bed and comfortable. Close to everything
Really nice environment, nice bed and comfortable. Close to everything
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est fréquemment salué comme aimable et attentionné dans les restaurants, sur la plage et à la réception. Cependant, les clients signalent également un service lent au restaurant et des frustrations liées à la facturation ou à l'enregistrement, avec quelques interactions désagréables.
Avis de voyageur à ce sujet
2
Karl
14 sept. 2025
·
A séjourné 2 nuits
Toda la estancia fue una pesadilla. El Personal de la recepción un desastre ! Y aunque tenia la reservación con precio fijo me querían cobrar más ! Ojo, que este hotel es absolutamente no recomendable !
Toda la estancia fue una pesadilla. El Personal de la recepción un desastre ! Y aunque tenia la reservación con precio fijo me querían cobrar más ! Ojo, que este hotel es absolutamente no recomendable !
10
Alfonso David Aragón
31 mars 2025
·
A séjourné 3 nuits
El servicio es excelente, muy atentos, al pendiente y amables, Javier, Elena en la recepción, Paloma, Belem y todos meseros son espectaculares, atentos y serviciales y Virginia en el bar de la Playa es lo máximo. Gracias por hacernos sentir como en casa.
El servicio es excelente, muy atentos, al pendiente y amables, Javier, Elena en la recepción, Paloma, Belem y todos meseros son espectaculares, atentos y serviciales y Virginia en el bar de la Playa es lo máximo. Gracias por hacernos sentir como en casa.
2
Martin
5 déc. 2024
·
A séjourné 1 nuit
When we arrive the lady in the counter with a skull butterfly tattoo on her neck did not acknowledge us and keep talking to coworkers or on the phone. Untill a person behind the reception notice this and help us.
When we arrive the lady in the counter with a skull butterfly tattoo on her neck did not acknowledge us and keep talking to coworkers or on the phone. Untill a person behind the reception notice this and help us.
2
Merit
12 nov. 2025
·
A séjourné 8 nuits
Food always took a long time to get, came out cold and very bland. Had the all-inclusive package maybe that was the reason. Bought a bottle of wine for dinner one night, got a call on the phone when my wife and I were in bed saying I had to pay cash. That night, and the server was coming up to the room. Went down to the desk asked for a hold for charged room account. Hotel put $577.81 on hold on credit card. Paid off account at check out, hotel still kept $577.81. 10 days later and calling hotel 3 times still will not release money. Worst hotel experience in my life, I'm 63 years old.
Food always took a long time to get, came out cold and very bland. Had the all-inclusive package maybe that was the reason. Bought a bottle of wine for dinner one night, got a call on the phone when my wife and I were in bed saying I had to pay cash. That night, and the server was coming up to the room. Went down to the desk asked for a hold for charged room account. Hotel put $577.81 on hold on credit card. Paid off account at check out, hotel still kept $577.81. 10 days later and calling hotel 3 times still will not release money. Worst hotel experience in my life, I'm 63 years old.
10
Jeanne
20 juin 2025
·
A séjourné 5 nuits
We enjoyed the property so much!! Any issues were addressed immediately. We will be back next year! A special thanks to Javier, Manuel, Alex, and Efren for making our stay amazing.
We enjoyed the property so much!! Any issues were addressed immediately. We will be back next year! A special thanks to Javier, Manuel, Alex, and Efren for making our stay amazing.
6
Michael
19 mars 2025
·
A séjourné 7 nuits
We stayed at the Weston for a week with the all inclusive package. Overall, it was a good experience but we wouldn’t go back. Most of the staff was very friendly and the facility is clean. The food is good, but there are only two restaurants and a snack bar/grill near the pool, so there are not a lot of options. Even though we had all inclusive, we literally had to sign a bill after every meal, every drink, everything. We had to consistently sit there and wait for the waiter to bring the zero sum bill so we could leave. One time we got sick of waiting and just left, only to be chased down by the waiter for us to sign a bill with a zero balance. In the morning there is one place to get coffee and it’s across the property in a separate building. It’s the same place that they’re serving the breakfast buffet. We took a breakfast pastry a few mornings to take back to our room with coffee, only to be eventually told that we couldn’t do that. Lastly, there is no entertainment. No evening shows, yard games, music around the pool, nothing. If you like to do more than lay in the sun and drink, it’s easy to get bored. The snorkeling is good right off the shore, so that was nice. Again, overall it was good but I’ve been to many other all inclusive a that are much better.
We stayed at the Weston for a week with the all inclusive package. Overall, it was a good experience but we wouldn’t go back. Most of the staff was very friendly and the facility is clean. The food is good, but there are only two restaurants and a snack bar/grill near the pool, so there are not a lot of options. Even though we had all inclusive, we literally had to sign a bill after every meal, every drink, everything. We had to consistently sit there and wait for the waiter to bring the zero sum bill so we could leave. One time we got sick of waiting and just left, only to be chased down by the waiter for us to sign a bill with a zero balance. In the morning there is one place to get coffee and it’s across the property in a separate building. It’s the same place that they’re serving the breakfast buffet. We took a breakfast pastry a few mornings to take back to our room with coffee, only to be eventually told that we couldn’t do that. Lastly, there is no entertainment. No evening shows, yard games, music around the pool, nothing. If you like to do more than lay in the sun and drink, it’s easy to get bored. The snorkeling is good right off the shore, so that was nice. Again, overall it was good but I’ve been to many other all inclusive a that are much better.
6
Terra
3 avr. 2025
·
The hotel is shown as all-inclusive on Expedia. I was told upon arrival that all-inclusive was an option for an additional charge of 96pp per night. We paid the fee but were still required to sign and add a tip after every meal (why else would we be asked to sign the bill - it's all-inclusive, it must be for the tip, no?). At checkout, my final bill showed an additional daily charge added for tips each day. This should have been disclosed upfront. The location is too far from the main area. There's nothing to do around the hotel or at the hotel other than lounge around the pool or go to the spa. The best local amenity is the Key Lime Pie Factory across the street - the best pie ever! Online mentions that this is a dive hotel. Two guys in a booth by the water arranging dives does not constitute a dive hotel. You can rent equipment but the equipment doesn't work. I was given a faulty BCD - the only use it provided was to hold the tank. There are no lockers and no tups of freshwater to rinse equipment. It is very clean, with good service but has limited food selection (except at breakfast) and is a bit boring.
The hotel is shown as all-inclusive on Expedia. I was told upon arrival that all-inclusive was an option for an additional charge of 96pp per night. We paid the fee but were still required to sign and add a tip after every meal (why else would we be asked to sign the bill - it's all-inclusive, it must be for the tip, no?). At checkout, my final bill showed an additional daily charge added for tips each day. This should have been disclosed upfront. The location is too far from the main area. There's nothing to do around the hotel or at the hotel other than lounge around the pool or go to the spa. The best local amenity is the Key Lime Pie Factory across the street - the best pie ever! Online mentions that this is a dive hotel. Two guys in a booth by the water arranging dives does not constitute a dive hotel. You can rent equipment but the equipment doesn't work. I was given a faulty BCD - the only use it provided was to hold the tank. There are no lockers and no tups of freshwater to rinse equipment. It is very clean, with good service but has limited food selection (except at breakfast) and is a bit boring.
10
Loren
30 janv. 2025
·
A séjourné 5 nuits
If I could give the staff 10 stars I would. Unfortunately, I can only give them five but they certainly deserve 10. Everyone was very helpful and willing to treat you like a king.
If I could give the staff 10 stars I would. Unfortunately, I can only give them five but they certainly deserve 10. Everyone was very helpful and willing to treat you like a king.
10
Sheryl
22 juil. 2025
·
A séjourné 6 nuits
This property is our favorite place to stay in Cozumel. The beds are super comfy, the place is very clean and the staff is friendly and very accommodating. If you go to the restaurant by the water, ask for Margarita. She’s the best!!!!
This property is our favorite place to stay in Cozumel. The beds are super comfy, the place is very clean and the staff is friendly and very accommodating. If you go to the restaurant by the water, ask for Margarita. She’s the best!!!!
10
Gabriela
31 mai 2025
·
A séjourné 5 nuits
Staff was great. Very professional and attentive.
Staff was great. Very professional and attentive.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre pittoresque et calme en bord de mer, au nord de la ville, avec un accès facile aux taxis et un excellent snorkeling depuis le rivage. Certains le trouvent éloigné des principales attractions, et la plage elle-même est petite et rocailleuse par endroits.
Avis de voyageur à ce sujet
6
kristina
13 oct. 2025
·
A séjourné 4 nuits
Positives: 1. beach front property, with room’s balcony facing the beach 2. All-inclusive option 3. friendly wait staff 4. Delicious breakfasts, beef dishes, some appetizers, & some desserts 5. Great selections of alcoholic & non-alcoholic drinks. 6. 24-hour spacious gym with adequate equipments for complete workouts. Negatives: 1. a-la-carte dining only, most of the time took 40-45 minutes just to get the food 2. No consistent flag updates on the ocean condition. We had a scary windy storm one day & really rough water, but flag was yellow!! 3. dive-shop water sports was non-existent, they kept yellow flag on rough 3 days including during a scary storm, but red flags on last 2 days perfect days of no wind, no wave. The staff at dive shops just said: “cancel, maybe tomorrow”. 4. Absolutely no on-site activities, other than (small) kids club. 5. Location is far from any attractions or markets 6. Bland pasta & fish dishes. 7. Although we paid for all-inclusive, taking food out of the restaurants or to-go was discouraged. 8. No grab-and-go snacks, you’d have to actually order and eat them at the restaurants or get room service for additional fees. One of the main reasons we booked this one was because of the complimentary kayaks & paddle boards, but we were denied using them on 2 perfect super calm days!! Advertisement is misleading!!
Positives: 1. beach front property, with room’s balcony facing the beach 2. All-inclusive option 3. friendly wait staff 4. Delicious breakfasts, beef dishes, some appetizers, & some desserts 5. Great selections of alcoholic & non-alcoholic drinks. 6. 24-hour spacious gym with adequate equipments for complete workouts. Negatives: 1. a-la-carte dining only, most of the time took 40-45 minutes just to get the food 2. No consistent flag updates on the ocean condition. We had a scary windy storm one day & really rough water, but flag was yellow!! 3. dive-shop water sports was non-existent, they kept yellow flag on rough 3 days including during a scary storm, but red flags on last 2 days perfect days of no wind, no wave. The staff at dive shops just said: “cancel, maybe tomorrow”. 4. Absolutely no on-site activities, other than (small) kids club. 5. Location is far from any attractions or markets 6. Bland pasta & fish dishes. 7. Although we paid for all-inclusive, taking food out of the restaurants or to-go was discouraged. 8. No grab-and-go snacks, you’d have to actually order and eat them at the restaurants or get room service for additional fees. One of the main reasons we booked this one was because of the complimentary kayaks & paddle boards, but we were denied using them on 2 perfect super calm days!! Advertisement is misleading!!
10
Elizabeth
6 janv. 2025
·
A séjourné 1 nuit
Excellent service, great location and amenities
Excellent service, great location and amenities
8
Brent
3 août 2025
·
A séjourné 5 nuits
Is a nice property with beach access and some decent snorkeling.. staff is very friendly and helpful.
Is a nice property with beach access and some decent snorkeling.. staff is very friendly and helpful.
8
Katherine
24 janv. 2025
·
A séjourné 7 nuits
The Westin is a very nice hotel. Clean and quiet we walked across the street and had the most amazing grilled lobster and key lime pie. Beach small but beautiful water and snorkelling. No entertainment as it’s a hotel. Food options limited ( again it’s a hotel ) but the food we did eat was good. Only a 10 minute drive from downtown by taxi.
The Westin is a very nice hotel. Clean and quiet we walked across the street and had the most amazing grilled lobster and key lime pie. Beach small but beautiful water and snorkelling. No entertainment as it’s a hotel. Food options limited ( again it’s a hotel ) but the food we did eat was good. Only a 10 minute drive from downtown by taxi.
10
Jessica
3 févr. 2024
·
A séjourné 3 nuits
It was very easy to take a cab to town but far enough away it was quiet and private beach. Loved the restaurant on the water. There was also an italian place to eat at the hotel. If you like key lime pie there is a place across the street. The spa was amazing with the sauna and steam room- we loved the couples massage and treatments. we wish the pool could have been heated or a hot tub somewhere because we had little or no sun during our stay but that was the only complaint. Would visit again. The snorkeling was ok, it is a good place to snorkel but nothing amazing if you are a novice snorkeler.
It was very easy to take a cab to town but far enough away it was quiet and private beach. Loved the restaurant on the water. There was also an italian place to eat at the hotel. If you like key lime pie there is a place across the street. The spa was amazing with the sauna and steam room- we loved the couples massage and treatments. we wish the pool could have been heated or a hot tub somewhere because we had little or no sun during our stay but that was the only complaint. Would visit again. The snorkeling was ok, it is a good place to snorkel but nothing amazing if you are a novice snorkeler.
10
Melissa
17 déc. 2022
·
A séjourné 19 342 nuits
Was a fairly large hotel but never seemed busy or loud. Very quiet and comfortable. Staff was very accommodating and friendly. Beautiful beach and great snorkeling.
Was a fairly large hotel but never seemed busy or loud. Very quiet and comfortable. Staff was very accommodating and friendly. Beautiful beach and great snorkeling.
8
victoria
15 juin 2024
·
A séjourné 5 nuits
I enjoyed staying here. The beach was just right downstairs. Made it easy and convenient. It was never crowded. They had a hut set up at the beach for you to easily book excursions and other activities. Staff was exceptionally helpful and friendly. My only two complaints would be the cleanliness of the room and the fact you can literally hear into the room beside you.
I enjoyed staying here. The beach was just right downstairs. Made it easy and convenient. It was never crowded. They had a hut set up at the beach for you to easily book excursions and other activities. Staff was exceptionally helpful and friendly. My only two complaints would be the cleanliness of the room and the fact you can literally hear into the room beside you.
10
Ignacio
19 févr. 2025
·
A séjourné 4 nuits
Rooms are very, very nice, view from the rooms is excellent and staff is really friendly. Beds are AMAZING. There's an actual stretch of sandy beach and snorkelling in front of the hotel is very nice. There is a problem with smell in the lobby. It's not bad, but you can tell they're trying to fight it. We tried only the breakfast buffet which is OK, we didn't stay for dinner in the hotel, there are very good options right across the street.
Rooms are very, very nice, view from the rooms is excellent and staff is really friendly. Beds are AMAZING. There's an actual stretch of sandy beach and snorkelling in front of the hotel is very nice. There is a problem with smell in the lobby. It's not bad, but you can tell they're trying to fight it. We tried only the breakfast buffet which is OK, we didn't stay for dinner in the hotel, there are very good options right across the street.
8
Michael
21 avr. 2024
·
A séjourné 7 nuits
Walkup access to the beach and snorkeling…
Walkup access to the beach and snorkeling…
10
Wendy
27 avr. 2025
·
A séjourné 9 nuits
Absolutely beautiful property, amazing snorkeling and swimming right out front. All rooms have an ocean view which is gorgeous! Away from the hustle, but a close taxi ride if you want to go into town. Hotel is beautiful, beds comfortable and spacious rooms. Wish they had some entertainment at night it was a bit sleepy.
Absolutely beautiful property, amazing snorkeling and swimming right out front. All rooms have an ocean view which is gorgeous! Away from the hustle, but a close taxi ride if you want to go into town. Hotel is beautiful, beds comfortable and spacious rooms. Wish they had some entertainment at night it was a bit sleepy.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner, en particulier le buffet, est systématiquement salué. La restauration en général est mitigée : les options sur place sont limitées avec des menus répétitifs et des plats parfois lents à servir ou fades, et la formule tout compris peut impliquer de signer chaque addition et une confusion concernant les pourboires.
Avis de voyageur à ce sujet
6
kristina
13 oct. 2025
·
A séjourné 4 nuits
Positives: 1. beach front property, with room’s balcony facing the beach 2. All-inclusive option 3. friendly wait staff 4. Delicious breakfasts, beef dishes, some appetizers, & some desserts 5. Great selections of alcoholic & non-alcoholic drinks. 6. 24-hour spacious gym with adequate equipments for complete workouts. Negatives: 1. a-la-carte dining only, most of the time took 40-45 minutes just to get the food 2. No consistent flag updates on the ocean condition. We had a scary windy storm one day & really rough water, but flag was yellow!! 3. dive-shop water sports was non-existent, they kept yellow flag on rough 3 days including during a scary storm, but red flags on last 2 days perfect days of no wind, no wave. The staff at dive shops just said: “cancel, maybe tomorrow”. 4. Absolutely no on-site activities, other than (small) kids club. 5. Location is far from any attractions or markets 6. Bland pasta & fish dishes. 7. Although we paid for all-inclusive, taking food out of the restaurants or to-go was discouraged. 8. No grab-and-go snacks, you’d have to actually order and eat them at the restaurants or get room service for additional fees. One of the main reasons we booked this one was because of the complimentary kayaks & paddle boards, but we were denied using them on 2 perfect super calm days!! Advertisement is misleading!!
Positives: 1. beach front property, with room’s balcony facing the beach 2. All-inclusive option 3. friendly wait staff 4. Delicious breakfasts, beef dishes, some appetizers, & some desserts 5. Great selections of alcoholic & non-alcoholic drinks. 6. 24-hour spacious gym with adequate equipments for complete workouts. Negatives: 1. a-la-carte dining only, most of the time took 40-45 minutes just to get the food 2. No consistent flag updates on the ocean condition. We had a scary windy storm one day & really rough water, but flag was yellow!! 3. dive-shop water sports was non-existent, they kept yellow flag on rough 3 days including during a scary storm, but red flags on last 2 days perfect days of no wind, no wave. The staff at dive shops just said: “cancel, maybe tomorrow”. 4. Absolutely no on-site activities, other than (small) kids club. 5. Location is far from any attractions or markets 6. Bland pasta & fish dishes. 7. Although we paid for all-inclusive, taking food out of the restaurants or to-go was discouraged. 8. No grab-and-go snacks, you’d have to actually order and eat them at the restaurants or get room service for additional fees. One of the main reasons we booked this one was because of the complimentary kayaks & paddle boards, but we were denied using them on 2 perfect super calm days!! Advertisement is misleading!!
10
Peter
26 avr. 2025
·
A séjourné 4 nuits
Great property on the water. All rooms face the water. It's what I would expect for a Marriott Westin. Great staff, clean property, gorgeous views. The food was a little redundant but of good quality. Would definitely recommend for families.
Great property on the water. All rooms face the water. It's what I would expect for a Marriott Westin. Great staff, clean property, gorgeous views. The food was a little redundant but of good quality. Would definitely recommend for families.
6
Waldemar
26 févr. 2025
·
A séjourné 4 nuits
I had very high hopes for this property and it started off strong. The fish tacos and ceviche at Gaviotas restaurant were amazing. But entering the facility there was a strong sewage smell in the lobby. The beach was stunning and the staff pretty friendly. As my stay progressed it became apparent that the Westin has a lot of work to do in the areas of transparency when it comes to charges so a guest is not blindsided . The food at the cozumil restaurant was terrible, bland pizza and pasta.
I had very high hopes for this property and it started off strong. The fish tacos and ceviche at Gaviotas restaurant were amazing. But entering the facility there was a strong sewage smell in the lobby. The beach was stunning and the staff pretty friendly. As my stay progressed it became apparent that the Westin has a lot of work to do in the areas of transparency when it comes to charges so a guest is not blindsided . The food at the cozumil restaurant was terrible, bland pizza and pasta.
10
Jamerson Paul
17 avr. 2025
·
A séjourné 5 nuits
Enjoyed our stay but the dinner options weren't significant. Food was just okay.
Enjoyed our stay but the dinner options weren't significant. Food was just okay.
8
Katherine
24 janv. 2025
·
A séjourné 7 nuits
The Westin is a very nice hotel. Clean and quiet we walked across the street and had the most amazing grilled lobster and key lime pie. Beach small but beautiful water and snorkelling. No entertainment as it’s a hotel. Food options limited ( again it’s a hotel ) but the food we did eat was good. Only a 10 minute drive from downtown by taxi.
The Westin is a very nice hotel. Clean and quiet we walked across the street and had the most amazing grilled lobster and key lime pie. Beach small but beautiful water and snorkelling. No entertainment as it’s a hotel. Food options limited ( again it’s a hotel ) but the food we did eat was good. Only a 10 minute drive from downtown by taxi.
10
Cheryl
25 août 2025
·
A séjourné 4 nuits
We were very pleased with our all inclusive stay. We only wish there was some type of entertainment in the evenings. Our favorite meal was breakfast. The buffet was excellent ! I enjoyed a cook to order omelette all 4 days. The food at the pool area was also great!!
We were very pleased with our all inclusive stay. We only wish there was some type of entertainment in the evenings. Our favorite meal was breakfast. The buffet was excellent ! I enjoyed a cook to order omelette all 4 days. The food at the pool area was also great!!
6
Michael
19 mars 2025
·
A séjourné 7 nuits
We stayed at the Weston for a week with the all inclusive package. Overall, it was a good experience but we wouldn’t go back. Most of the staff was very friendly and the facility is clean. The food is good, but there are only two restaurants and a snack bar/grill near the pool, so there are not a lot of options. Even though we had all inclusive, we literally had to sign a bill after every meal, every drink, everything. We had to consistently sit there and wait for the waiter to bring the zero sum bill so we could leave. One time we got sick of waiting and just left, only to be chased down by the waiter for us to sign a bill with a zero balance. In the morning there is one place to get coffee and it’s across the property in a separate building. It’s the same place that they’re serving the breakfast buffet. We took a breakfast pastry a few mornings to take back to our room with coffee, only to be eventually told that we couldn’t do that. Lastly, there is no entertainment. No evening shows, yard games, music around the pool, nothing. If you like to do more than lay in the sun and drink, it’s easy to get bored. The snorkeling is good right off the shore, so that was nice. Again, overall it was good but I’ve been to many other all inclusive a that are much better.
We stayed at the Weston for a week with the all inclusive package. Overall, it was a good experience but we wouldn’t go back. Most of the staff was very friendly and the facility is clean. The food is good, but there are only two restaurants and a snack bar/grill near the pool, so there are not a lot of options. Even though we had all inclusive, we literally had to sign a bill after every meal, every drink, everything. We had to consistently sit there and wait for the waiter to bring the zero sum bill so we could leave. One time we got sick of waiting and just left, only to be chased down by the waiter for us to sign a bill with a zero balance. In the morning there is one place to get coffee and it’s across the property in a separate building. It’s the same place that they’re serving the breakfast buffet. We took a breakfast pastry a few mornings to take back to our room with coffee, only to be eventually told that we couldn’t do that. Lastly, there is no entertainment. No evening shows, yard games, music around the pool, nothing. If you like to do more than lay in the sun and drink, it’s easy to get bored. The snorkeling is good right off the shore, so that was nice. Again, overall it was good but I’ve been to many other all inclusive a that are much better.
10
Callan
3 mai 2025
·
A séjourné 5 nuits
The Westins breakfast buffet was great and had a wide variety of hot and cold selections including an omelette bar, continental type selections, and most other common breakfast selections as well as a few types local culinary specialties
The Westins breakfast buffet was great and had a wide variety of hot and cold selections including an omelette bar, continental type selections, and most other common breakfast selections as well as a few types local culinary specialties
6
Terra
3 avr. 2025
·
The hotel is shown as all-inclusive on Expedia. I was told upon arrival that all-inclusive was an option for an additional charge of 96pp per night. We paid the fee but were still required to sign and add a tip after every meal (why else would we be asked to sign the bill - it's all-inclusive, it must be for the tip, no?). At checkout, my final bill showed an additional daily charge added for tips each day. This should have been disclosed upfront. The location is too far from the main area. There's nothing to do around the hotel or at the hotel other than lounge around the pool or go to the spa. The best local amenity is the Key Lime Pie Factory across the street - the best pie ever! Online mentions that this is a dive hotel. Two guys in a booth by the water arranging dives does not constitute a dive hotel. You can rent equipment but the equipment doesn't work. I was given a faulty BCD - the only use it provided was to hold the tank. There are no lockers and no tups of freshwater to rinse equipment. It is very clean, with good service but has limited food selection (except at breakfast) and is a bit boring.
The hotel is shown as all-inclusive on Expedia. I was told upon arrival that all-inclusive was an option for an additional charge of 96pp per night. We paid the fee but were still required to sign and add a tip after every meal (why else would we be asked to sign the bill - it's all-inclusive, it must be for the tip, no?). At checkout, my final bill showed an additional daily charge added for tips each day. This should have been disclosed upfront. The location is too far from the main area. There's nothing to do around the hotel or at the hotel other than lounge around the pool or go to the spa. The best local amenity is the Key Lime Pie Factory across the street - the best pie ever! Online mentions that this is a dive hotel. Two guys in a booth by the water arranging dives does not constitute a dive hotel. You can rent equipment but the equipment doesn't work. I was given a faulty BCD - the only use it provided was to hold the tank. There are no lockers and no tups of freshwater to rinse equipment. It is very clean, with good service but has limited food selection (except at breakfast) and is a bit boring.
6
Jackie
23 juil. 2024
·
A séjourné 9 nuits
Yes, we were really dissapointed in the food this time around, the only thing good was Breakfast, the Main indoor eating area was only open every other night, they must have a new chef with different thoughts than ours on what choices there was to pick from.
Yes, we were really dissapointed in the food this time around, the only thing good was Breakfast, the Main indoor eating area was only open every other night, they must have a new chef with different thoughts than ours on what choices there was to pick from.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
4
michael
18 août 2026
·
A séjourné 4 nuits
Incroyable, Vue, mèr de l’hôtel avec un accès à la plage et une eau transparente avec de beau poissons Cependant personnels du petit déjeuner et de l’accueil extrêmement désagréable. Même des matons de prison sont plus souriant . Ils sont là uniquement pour vous extorquer de l’argent . Service zéro malgré que je sois parti au mois d’août, et que l’hôtel était désert. Si vous n’avez rien à demander, vous passerez un très bon moment cependant dès qu il faut échanger avec eux préparez vous à vous battre et perdre car ils n’ont aucun sens commercials
Incroyable, Vue, mèr de l’hôtel avec un accès à la plage et une eau transparente avec de beau poissons Cependant personnels du petit déjeuner et de l’accueil extrêmement désagréable. Même des matons de prison sont plus souriant . Ils sont là uniquement pour vous extorquer de l’argent . Service zéro malgré que je sois parti au mois d’août, et que l’hôtel était désert. Si vous n’avez rien à demander, vous passerez un très bon moment cependant dès qu il faut échanger avec eux préparez vous à vous battre et perdre car ils n’ont aucun sens commercials
4
Felix
27 sept. 2025
·
A séjourné 3 nuits
Très salle et pas bien entretenu
Très salle et pas bien entretenu
10
Josée
18 janv. 2025
·
A séjourné 7 nuits
Hôtel de Cozumel le mieux adapté pour les fauteuils roulants. Bonne nourriture, service courtois, hôtel très propre. Je le recommande. J’y retournerais certainement
Hôtel de Cozumel le mieux adapté pour les fauteuils roulants. Bonne nourriture, service courtois, hôtel très propre. Je le recommande. J’y retournerais certainement
10
Maria
il y a 4 semaines
·
A séjourné 1 nuit
Wonderful
Wonderful
10
Raquel
19 août 2026
·
A séjourné 1 nuit
From the insta-worthy rooftop pool, to the gorgeous ocean views from our room and chef’s incredible breakfast options, this place was breathtaking! Even with the temporary renovations underway. This trip we bounced around multiple cities but the snorkeling was by far the best at this hotel. Staff was super friendly and knowledgeable of the area.
From the insta-worthy rooftop pool, to the gorgeous ocean views from our room and chef’s incredible breakfast options, this place was breathtaking! Even with the temporary renovations underway. This trip we bounced around multiple cities but the snorkeling was by far the best at this hotel. Staff was super friendly and knowledgeable of the area.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:59
Avant 11:00
Dépôt de garantie
Pour cet établissement, un dépôt de garantie entièrement remboursable vous sera demandé.
Afficher plusVous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-19: 329.8967844024658USD
- 2026-09-20: 270.1836170272827USD
- 2026-09-21: 247.15297998352048USD
- 2026-09-22: 214.98478849945067USD
- 2026-09-23: 214.98478849945067USD
- 2026-09-24: 247.15297998352048USD
- 2026-09-25: 233.01000282897948USD
- 2026-09-26: 279.4287520614624USD
- 2026-09-27: 222.86880657348632USD
- 2026-09-28: 222.86880657348632USD
- 2026-09-29: 247.15297998352048USD
- 2026-09-30: 240.87573465423583USD
- 2026-10-01: 240.44944085845947USD
- 2026-10-02: 253.99998909301755USD
- 2026-10-03: 249.91199658813474USD
- 2026-10-04: 222.999998147583USD
- 2026-10-05: 222.999998147583USD
- 2026-10-06: 240.44944085845947USD
- 2026-10-07: 230.99998677062987USD
- 2026-10-08: 258.9999994979858USD
- 2026-10-09: 230.99998677062987USD
- 2026-10-10: 230.99998677062987USD
- 2026-10-11: 240.99999006500244USD
- 2026-10-12: 244.00998718566893USD
- 2026-10-13: 241.98998725585935USD
- 2026-10-14: 233.00000144195556USD
- 2026-10-15: 233.00000144195556USD
- 2026-10-16: 244.00998718566893USD
- 2026-10-17: 225.99999388122558USD
- 2026-10-18: 241.98998725585935USD
- 2026-10-19: 216.98998777770996USD
- 2026-10-20: 233.00000144195556USD
- 2026-10-21: 256.143613873291USD
- 2026-10-22: 223.99999672546386USD
- 2026-10-23: 233.00000144195556USD
- 2026-10-24: 233.00000144195556USD
- 2026-10-25: 230.99998677062987USD
- 2026-10-26: 246.99999904785153USD
- 2026-10-27: 244.00998718566893USD
- 2026-10-28: 233.00000144195556USD
- 2026-10-29: 233.00000144195556USD
- 2026-10-30: 244.00998718566893USD
- 2026-10-31: 244.00998718566893USD
- 2026-11-01: 256.143613873291USD
- 2026-11-02: 244.00998718566893USD
- 2026-11-03: 223.99999672546386USD
- 2026-11-04: 269.98999998321534USD
- 2026-11-05: 313.99997382812495USD
- 2026-11-06: 334.99997899475096USD
- 2026-11-07: 334.99997899475096USD
- 2026-11-08: 338.9999733062744USD
- 2026-11-09: 244.00998718566893USD
- 2026-11-10: 244.00998718566893USD
- 2026-11-11: 244.00998718566893USD
- 2026-11-12: 244.00998718566893USD
- 2026-11-13: 246.99999904785153USD
- 2026-11-14: 244.00998718566893USD
- 2026-11-15: 244.00998718566893USD
- 2026-11-16: 244.00998718566893USD
- 2026-11-17: 244.00998718566893USD
- 2026-11-18: 244.00998718566893USD
- 2026-11-19: 298.0099804534912USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Le dépôt de garantie suivant (entièrement remboursable) vous sera demandé.
Dépôt de garantie pour casse : 100 USD par nuit
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- L'hébergement est gratuit pour un maximum de 2 enfants âgés de 11 ans ou moins qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie en place.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Si vous souhaitez amener votre animal de compagnie, veuillez contacter directement l'hébergement au moyen des coordonnées fournies dans la confirmation de réservation. Les animaux de compagnie font l'objet d'un supplément (voir section « Frais »).
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Le petit déjeuner buffet coûte environ 31 USD par personne
- Animaux de compagnie : 50 USD par hébergement et par nuit
- Les animaux d'assistance ne sont soumis à aucuns frais.
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Baby-sitting/Services pour enfants
Salle de banquet
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Plage privée
Plage (à proximité)
Plongée
Pêche
Piscine extérieure
Musique live
Pool (Infinity)
Mobilier d'extérieur
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Général
Service en chambre
Restaurant
Sauna
Hammam
Massage
Spa et centre de bien-être
Soins pour le visage
Club pour enfants
Déjeuners à emporter
Petit-déjeuner en chambre
Chambres hypoallergéniques
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit