Is parking available at the hotel?

Parking facilities are available at the hotel. Guests can utilize on-site parking, but specific details regarding whether it is covered or uncovered are not provided. It is advisable to check in advance if a reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:30 AM to 10:30 AM for a fee of approximately EUR 12 for adults and children.

Are pets allowed at the hotel?

Pets are allowed at the hotel, with a maximum of 22 pets per room. A pet fee of EUR 15 per pet per night applies, while service animals are exempt from fees and restrictions.

What are the check-in and check-out times?

Check-in time starts at 2:00 PM and ends at 11:59 PM. Check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, and guests are encouraged to contact the hotel for arrangements.

Is there an airport shuttle service available?

Airport shuttle services are available, and guests can arrange transfers through the hotel. Specific pricing details are not provided, so it is recommended to inquire directly for more information.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Madrid, near a metro station, and is steps away from Puerta del Sol. It is close to popular attractions such as Gran Via, Museo Nacional Centro de Arte Reina Sofía, and Madrid Zoo Aquarium.

What are the policies regarding children staying at the hotel?

Children are allowed at the hotel. However, specific age-related policies regarding free stays for children are not detailed, so it is advisable to contact the hotel for clarification.

What are the policies for extra beds and cribs?

The hotel offers rollaway beds for a fee of EUR 45 per night. It is recommended to request extra beds in advance as availability may vary.

Victoria 4 Puerta del Sol Hotel in Madrid

Average nightly price at Victoria 4 Puerta del Sol by month, last 12 months (USD)
Month	Average price
January	$166
February	$181
March	$193
April	$240
May	$325
June	$233
July	$178
August	$142
September	$260
October	$612
November	$1,304
December	$510

What guests think

At Victoria 4 Puerta del Sol, guests praise the unbeatable central location steps from Puerta del Sol and countless eateries, while many report heavy late-night street noise; service is often friendly, and rooms are straightforward and sometimes dated.

Cleanliness draws frequent praise, though a few guests mention worn fixtures or occasional housekeeping lapses. Breakfast is widely described as tasty and is commonly served in the adjacent restaurant, but variety or temperature can be inconsistent. Access by car can be inconvenient because the hotel sits on a pedestrian street. Expect a practical base prioritizing walkability over extensive amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are generally clean, with many guests complimenting housekeeping. A smaller number note maintenance or cleanliness issues such as worn bathroom fixtures, missed sheet changes, or isolated pest reports.

Related guest reviews

2

Dario

Jul 6, 2024

·

Stayed 4 nights

Se sienten animalitos o bichos en los colchones. Los empleados poco atentos

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4

Carlos

Jul 20, 2024

·

Stayed 3 nights

Pricey and the toilet vent would not work well. Lobby had a bad smell. They did not change the sheets from our bedrooms.

6

Chiffon

Dec 19, 2025

·

Stayed 2 nights

Great, although loud location, staff was friendly but the room and bathroom were very dated, with the bathroom door having so much water damage it was curling up about four inches.

10

Antonio

Aug 29, 2024

·

Stayed 4 nights

Posizione strategica. Personale cordiale e disponibile. Sarebbe necessario pulire meglio sotto i letti

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10

claudia

Jun 26, 2025

·

Stayed 3 nights

Muy limpio, muy buena atención!

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10

Maria

Oct 5, 2023

·

Stayed 3 nights

Location is excellent you can walk just about anywhere there’s great restaurants and shops all around. I found the room very clean. The service was great and the staff was wonderful.

10

Sully

Jan 25, 2025

·

Stayed 1 night

Excelente hotel, precio y calidad. Limpio y céntrico. El personal muy atento y profesional

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6

Laura

Feb 19, 2024

·

Stayed 3 nights

Hotel situato in una posizione eccellente, a due passi da Puerta del Sol e vicino alle principali attrazioni turistiche raggiungibili a piedi. Abbiamo alloggiato in famiglia in una stanza pulita con letti molto confortevoli. La presenza dei doppi vetri alle finestre ha salvaguardato il nostro riposo notturno nonostante Calle Victoria sia piuttosto rumorosa tutto il giorno. Consigliato!

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8

Pamela

Jul 30, 2023

·

Stayed 5 nights

Hotel kept very clean, staff very friendly and helpful. Hotel central and convenient to shops and transport.

8

Ute Johanna

Jul 3, 2025

·

Stayed 4 nights

Sehr zentral gelegen, saubere Zimmer, sehr freundliches Personal.

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Rooms

Rooms are basic and often dated, with some compact layouts, small showers, and awkward or limited power outlets; Wi‑Fi reliability varies. Soundproofing is weak for street and internal noise, though back or higher floors can be quieter; AC is strong but not always individually controllable.

Related guest reviews

8

RHONDA

Sep 6, 2024

·

Stayed 1 night

Great hotel close to the city center and scads of restaurants. The hotel was quiet in spite of the multitudes outside of the building. Free breakfast buffet was delicious and convenient. Lovely accordion player outside when our shutters were wide open. WiFi was sketchy tho.

8

Benito

May 28, 2023

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Stayed 1 night

The upside; fairly decent hotels in a very well situated spot. Great neighborhood with a lot of night life. The downside; staff was far from warm. Not hostile but almost. They could use some training in how to be more welcoming. The room barely had any available outlets for charging devices. I literally had to move furniture around to find one outlet. Then we had to take turns charging phones overnight. Not something I would expect in this day and age.

10

Claribel

Nov 27, 2023

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Stayed 6 nights

Overall excelent. The only thing was that I can't control the temperatura of the aire conditioner. Was a little hot.

6

Chiffon

Dec 19, 2025

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Stayed 2 nights

Great, although loud location, staff was friendly but the room and bathroom were very dated, with the bathroom door having so much water damage it was curling up about four inches.

6

Matthias

Apr 12, 2025

·

Stayed 8 nights

Very well located… our room was on the 4th floor with a lot of uneven walls very easy to constantly get your head … room was kind of dark too

6

Trang

Jan 12, 2026

·

Stayed 2 nights

Average. Room was clean enough and furniture was ok. The bathroom was large. Outlets were in a weird places.

8

steven

Oct 6, 2025

·

Stayed 1 night

Nice area, Charming hotel but the furniture is really dated and cheap.

10

June

Oct 12, 2025

·

Stayed 3 nights

It was basic and had 4 twin beds to accommodate a family of 4. We pushed 2 together for the adults and trenagers didn’t have to share. Room was very small but it’s an older bldg, so didn’t expect much.

4

Madison

Sep 20, 2023

·

Stayed 3 nights

Location is good- walking distance to numerous things. The bed was terrible and pillows were non-existent. No soundproofing between walls so you would hear everything.

10

Anail

Oct 20, 2025

·

Stayed 7 nights

We are Air conditioning lovers, and this hotel had excellent AC. Centrally located to metro and short walking distances to many of the popular tourist spots. The staff was excellent and accommodations comfortable. The next time I am back in Madrid this is my place to stay.

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Service

Staff are frequently described as friendly, accommodating, and helpful with recommendations and logistics. A few reviews report inconsistent or unwelcoming interactions at reception.

Related guest reviews

10

Regina

Nov 28, 2025

·

Stayed 3 nights

Many thanks to Natalia and Tamara and Ethzel for making our stay the best ever. Will recommend to my co-workers.

10

Dev

Jul 14, 2023

·

Stayed 2 nights

Perfect location. Very friendly and helpful front desk staff.

10

Ryan

Jan 5, 2025

·

Stayed 6 nights

Awesome location and great staff. The staff was very accommodating.

10

David

Sep 28, 2025

·

Stayed 2 nights

Nice hotel right in the heart of Madrid. From the moment we arrived the front desk staff was excellent. They told us great places to eat, gave us a map of the city showing the location of of the major attractions, and arranged for a taxi to take us to the airport when we were ready to leave. This is a great location if you want to walk around the city and see the sights and hear the sounds. The room was comfortable and included all of the essentials.

10

Drisana

Sep 30, 2023

·

Stayed 3 nights

Place is beautiful and location is convenient. The staff is amazing.

10

Kathryn

Apr 28, 2023

·

Stayed 2 nights

The staff were extremely helpful and attentive. The room was comfortable, noise level under control. Most of the street noise controlled by shutting windows. I would stay here again.

10

Marie

Oct 15, 2025

·

Stayed 8 nights

This is a perfect location to explore central Madrid. The world class art museums and the city's famous plazas are all within walking distance. The neighborhood -- including Calle de la Victoria -- is full of restaurants. The reception staff all spoke English and were friendly and helpful. The rooms were spacious and clean. We enjoyed our street-view room and were lulled to sleep by the sounds of music and people happily dining in the street below. Anyone sensitive to sound can ask for a room on the other side. I would not hesitate to recommend this hotel to friends.

4

cheryl

Oct 13, 2024

·

Stayed 3 nights

Some of the staff are rule.

2

Emmanuel

Jul 13, 2024

·

Stayed 4 nights

Aside from the one person at checkin, the rest of staff cared less for your presence. The nights were anything but quiet. The window would not lock or close properly, so the noise from the revelers on the street kept me and my family awake until 3:30 am, every night. Hotel manager was rude, and reminded me multiple times in a conversation that he was the manager. Never staying here again. Location has much potential, but attitude of the staff, starting with the manager doesn’t make it worthwhile. Plenty of better options to choose from. And i will in the future.

6

ELIZABETE C L

Oct 4, 2024

·

Stayed 2 nights

Hotel de difícil locomoção para o hóspede que vai com malas, pois a rua onde ele se localiza é intransitável para carros, o que torna a chegada e saída com malas algo muito cansativo.Pessoal da recepção com pouco ou nenhuma receptividade dependendo da nacionalidade do turista, sentimos na pele a falta de atenção e prestatividade desde que fizemos o check in. Apenas no check out tivemos a ajuda do recepcionista Rubens, esse foi o único que nos ajudou neste hotel. Não recomendo.

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Location

Outstanding central location steps from Puerta del Sol, metro, and major sights, with abundant dining and nightlife nearby. The lively setting brings substantial late-night street noise, and vehicle drop-off can be tricky due to pedestrian access.

Related guest reviews

10

Kanti

Dec 21, 2024

·

Stayed 1 night

Great location and lots of nice restaurants within walking distance!

10

Mary Frances

May 30, 2025

·

Stayed 2 nights

Location is great - Flamenco show next door - bars and restaurants across the street and a whole bunch of options around the corner. A secret gem.

8

Lorraine

Sep 19, 2024

·

Stayed 3 nights

The location of the hotel was ideal for walking and dining. The room was nothing special but sufficient for our stay. Lots of noise and pre-game singing by the Madrid soccer fans drinking outside the bar across from the hotel into the wee hours.

8

MARI

Jan 6, 2025

·

Stayed 1 night

プエルタデルソルのすぐ近くです。カウントダウンの広場に近いということで選びました。カウントガウン当日は、規制区域内のホテルなので出入りするのに警察のバリケードを通る必要があります。それぐらい近いということです。グランビアにも近く、鉄道の駅にも近いとっても便利な立地です。近隣にレストランやバルも沢山あります。しかし、一階にレストランもあるので食事には困りません。

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10

Giacomo

May 13, 2024

·

Stayed 4 nights

Albergo in zona centralissima a meno di 100mt da Puerta del Sol. Meglio di così a quel prezzo non è possibile

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10

Richard

Jul 8, 2024

·

Stayed 2 nights

Comfortable room, good beds. Great breakfast. Great location, other than trying to get there with your own car!

10

Marie

Oct 15, 2025

·

Stayed 8 nights

This is a perfect location to explore central Madrid. The world class art museums and the city's famous plazas are all within walking distance. The neighborhood -- including Calle de la Victoria -- is full of restaurants. The reception staff all spoke English and were friendly and helpful. The rooms were spacious and clean. We enjoyed our street-view room and were lulled to sleep by the sounds of music and people happily dining in the street below. Anyone sensitive to sound can ask for a room on the other side. I would not hesitate to recommend this hotel to friends.

4

Sarah

May 15, 2024

·

Stayed 2 nights

The hotel is very well located in terms of proximity to the Puerta del Sol Metro, and very walkable to the royal palace in one direction and the Prado in the other. However, the hotel is in a largely pedestrian zone, so taxis taking me to the hotel did not stop in right in front of it. I had to find my own way with baggage. The room was basic and has not been updated in a while. There was no plugs near the bed to charge my devices. The area is very noisy long into night, with young people whooping it up. The staff was very helpful. I don't like leaving negative reviews, but I would not stay here again.

8

Alejandra

Jan 13, 2025

·

Stayed 1 night

The location is steps away from Puerta del Sol, for this reason it is important for guests to be aware that there is a lot of noise until the early hours of the morning.

10

Abdul-Aziz

Jun 8, 2025

·

Stayed 1 night

In the heart of the city. Walking distance to many of the tourist hot spots. Expect noise from the street well into the morning hours which goes hand in hand with its central location.

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Dining

Breakfast is generally tasty and convenient, often served in the adjacent restaurant, with several mentions of a good buffet. Some guests found options limited, items cold, or equipment (e.g., coffee machines) occasionally out of service; half-board dinners next door received mixed feedback.

Related guest reviews

8

Camilla

Apr 21, 2024

·

Stayed 2 nights

La ubicación del hotel es genial, cerca al metro y bares y restaurantes. En el buffet de desayuno hay cosas para mejorar como las máquinas de café, una estaba rota así que se formó larga espera para un café. Igual que el dispensador del agua, tampoco funcionó. En general al hotel le hace falta una reforma para mejorar las instalaciones.

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8

RHONDA

Sep 6, 2024

·

Stayed 1 night

Great hotel close to the city center and scads of restaurants. The hotel was quiet in spite of the multitudes outside of the building. Free breakfast buffet was delicious and convenient. Lovely accordion player outside when our shutters were wide open. WiFi was sketchy tho.

8

Samantha

Sep 22, 2025

·

Stayed 2 nights

The breakfast was amazing! The rooms could have been a bit bigger but the beds slept very comfortably. Great location in the hustle and bustle of the city but not overly loud.

10

John

Jul 18, 2024

·

Stayed 3 nights

Accomodation very good. Breakfast not included but tor 10 euros there is an excellent buffet.

8

Lourdes

Apr 3, 2024

·

Stayed 6 nights

Great location near Sol metro stop. Filling breakfast with scrambled eggs, sausage, bacon, pastries, fruit, coffee, sliced ham and cheese, rolls, bread, etc. We faced the street and it was rather loud until the wee hours of the morning. Ask for a room in the back if you need quiet. There was only liquid soap so be sure to bring shampoo, soap, and conditioner. Many great tapas places nearby (Cafe Toni and Bar Restaurante Del Abuelo). The lobby and sitting area could use some updating. It’s rather drab and 1970s ish. Other than that, it was a great stay. Thank you to Adrian and all those at the front desk for taking care of us!!

10

Mauricio

Oct 7, 2025

·

Stayed 1 night

Location was PERFECT. No doubt I'll be there again. Also, breakfast was complete and full of options.

6

Louisa

Sep 13, 2024

·

Stayed 3 nights

This hotel was great for location, really central and right in the centre which was what we wanted. Our room was to the side street which unfortunately had a bar that was open till about 4am with lots of noise and the room does not have soundproofing so sleep was a bit of an issue. A couple a nights would be all you work want here. The hotel needs some updating the floors look in need of repair in the bedroom and the breakfast area. The breakfast was ok, not loads of choice but enough for us. We booked half board so had an evening dinner as well, Thai was provided at the restaurant next door however I would not recommend this. You have to eat in doors because you are on the check set menu and if you eat meat it’s the cheapest meat. Not yet best meals. We decided on the 3rd night to go elsewhere. This hotel is fine for a short stopover but I wouldn’t want to stay longer than our 3 nights.

8

Kay

Jun 5, 2025

·

Stayed 2 nights

All good. Bathroom door stuck and breakfast was cold. Apart from that it was great. Friend staff and a good location.

8

Kathleen

Nov 6, 2025

·

Stayed 3 nights

Breakfast was served at a reataurant a couple of doors away. Able to order off a menu, a nade ti order breakfast. Was excellent. Small older hotel but in good condition. The Accessible room was a little tight with my mobility scooter. Bathroom was wheelchair accessible, however it needs grab bars by the shower stall and along the larger wetroom shower. Stall and the tile floor were very slippery when wet.

10

Virginia

Apr 14, 2025

·

Stayed 1 night

Great location, near everything. Most important, it is clean, bed and pillow are comfortable, and breakfast was fresh and delicious.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $222	6 $328	7 $339
8 $266	9 $180	10 $180	11 $156	12 $186	13 $254	14 $271
15 $144	16 $145	17 $170	18 $146	19 $235	20 $251	21 $414
22 $148	23 $186	24 $229	25 $229	26 $174	27 $251	28
29 $151	30 $151

Su	Mo	Tu	We	Th	Fr	Sa
		1 $186	2 $186	3 $165	4 $261	5 $305
6 $286	7 $285	8 $187	9 $224	10 $224	11 $205	12 $217
13 $143	14 $156	15 $156	16 $156	17 $156	18 $224	19 $229
20 $178	21 $187	22 $185	23 $190	24 $189	25 $279	26 $285
27	28 $261	29 $279	30 $476	31 $531

Victoria 4 Puerta del Sol

Prices for Victoria 4 Puerta del Sol

Monthly average prices

About this property

Location

Room options

Triple Room

Family Room

Double Or Twin Room

Guest reviews of Victoria 4 Puerta del Sol

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Victoria 4 Puerta del Sol

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