Name: Sterling
Address: San Bernardo, 29-31, Conde Duque, Madrid, Madrid (and vicinity), Community of Madrid, Spain, Madrid, Community of Madrid, Spain
Rating: 7.95

Guest reviews

8

Good

Based on 1,353 verified reviews

Who stays here?

Business

5%

Couple

39%

Family

32%

Group

18%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

Travellers describe Sterling as a centrally located, good‑value base near Gran Vía, with generally clean rooms, while several reviews note dated features, small spaces, street noise, and occasional maintenance or housekeeping lapses affecting comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Julius Bjorn

4 weeks ago

·

Stayed 2 nights

.

10

Yeimy

Dec 27, 2025

·

Stayed 3 nights

Great location for exploring Madrid, with metro access just steps away. The room was a good size, very comfortable, and the water pressure was excellent.

10

YUKI

Dec 9, 2025

·

Stayed 2 nights

Nice bath with enough hot water for healing tiredness. The location is excellent.

10

Joan

Dec 4, 2025

·

Stayed 1 night

Ok

8

Alma

Nov 17, 2025

·

Stayed 3 nights

Excellent location! Right off the Gran Via - easy walks to transportation, tons of restaurants and shopping near by. Excellent customer service - front desk was friendly and knowledgeable; she answered all our questions. They also were able to check us in a little early and stored our luggage both before and after our stay. Hotel needs some updating - beds were a little uncomfortable. Sheets were clean but seemed worn. Of course we spent little time in the room as we were busy exploring the beautiful city! Great hotel especially for the price!

San Bernardo, 29-31, Conde Duque, Madrid, Madrid (and vicinity), Community of Madrid, Spain

Location

A stay at Hotel Sterling places you in the heart of Madrid, steps from Gran Via and Plaza de España - Princesa. This hotel is 0.6 mi (0.9 km) from Puerta del Sol and 0.6 mi (1 km) from Plaza Mayor.

Plaza de España - Princesa(0.1 miles)

Gran Via(0.1 miles)

Lope de Vega Theatre(0.1 miles)

Preciados Street(0.3 miles)

Plaza de Callao(0.3 miles)

Calle de la Princesa(0.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 16:00 to 23:59

Before 11:30

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available nearby for a fee of approximately EUR 33 per day. The parking facility is open 24 hours and is located 984 feet away from the hotel. Reservations are not required.

Cooked-to-order breakfasts are available daily from 7:30 AM to 11:00 AM for a fee of approximately EUR 13 per person.

Pets are allowed at the property with a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

Check-in time is from 4:00 PM until 11:59 PM, and check-out time is at 11:30 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

The hotel is located in the heart of Madrid, just steps from Gran Via and Plaza de España. It is approximately 0.6 miles from both Puerta del Sol and Plaza Mayor. Public transport options are available nearby.

Children are allowed at the property. The minimum age for children to stay for free is not specified.

The property offers rollaway beds for a fee of EUR 30 per night. Advance request or confirmation may be required for extra beds.

Sterling

Amenities

Property description

Guest reviews