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BYPILLOW Castellana

$193
/ night

Avg. for November

BYPILLOW Castellana - Image 1
BYPILLOW Castellana - Room
BYPILLOW Castellana - Room
BYPILLOW Castellana - Reception
BYPILLOW Castellana - Bathroom

Prices for BYPILLOW Castellana

Select dates to see prices and availability

$193
/ night

Avg. for November

Monthly average prices

Nightly prices at BYPILLOW Castellana average $92 in August, the cheapest month, and $225 in September, the most expensive, based on the last 12 months.

Average nightly price at BYPILLOW Castellana by month, last 12 months (USD)
MonthAverage price
January$140
February$156
March$182
April$206
May$180
June$172
July$102
August$92
September$225
October$218
November$193
December$154

Most expensive: September (~$225)

Cheapest: August (~$92)

About this property

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
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  • Parking

  • Non-Smoking Rooms

  • Room Service

  • Tour Desk

  • Dry Cleaning

  • Housekeeping

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Location

Julián Besteiro 37, Castillejos, Madrid, Spain

Azca Financial District (0.1 miles)

Paseo de la Castellana (0.2 miles)

Bernabéu Stadium (0.6 miles)

Plaza de Castilla (0.7 miles)

Gate of Europe (0.8 miles)

Cuatro Torres Business Area (1.5 miles)

More location info

Room options

7

Standard Double Room

Room details

1 Queen Bed

Sleeps 2

215 ft²

Air Conditioning
Heating
Wi-Fi (Free)

5

Individual Superior

Room details

1 Full Bed

183 ft²

Air Conditioning
Heating
Wi-Fi (Free)

4

Standard Twin Room

Room details

2 Twin Beds

Sleeps 2

Air Conditioning
Heating
Wi-Fi (Free)

14

Deluxe Double Room

Room details

1 Queen Bed
or
2 Twin Beds

Sleeps 2

215 ft²

Air Conditioning
Heating
Wi-Fi (Free)

6

Triple Room

Room details

3× Twin Beds
or
1 Queen Bed
and
1 Twin Bed

Sleeps 3

215 ft²

Air Conditioning
Heating
Wi-Fi (Free)

Guest reviews of BYPILLOW Castellana

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews of Luze Castellana, travellers consistently praise friendly, helpful staff, clean rooms, and a handy location near the Santiago Bernabéu and metro, with many also enjoying a good breakfast and decent value for stays outside central Madrid.

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Facilities

Mixed

Cleanliness

Clean

Rooms

Mixed

Service

Friendly

Location

Convenient

Dining

Varied

Was this helpful?

8

Mauricio

IAN-logo

Sep 22, 2026

·

Stayed 3 nights

Hotel is well located. Rooms are comfortable and quiet , great AC (Madrid il was very hot even in mid Septembe), fast check in and check out.
Hotel is well located. Rooms are comfortable and quiet , great AC (Madrid il was very hot even in mid Septembe), fast check in and check out.
10

Jose

IAN-logo

Sep 21, 2026

·

Stayed 5 nights

This place keeps getting better every year. Great people managing it
This place keeps getting better every year. Great people managing it
8

Lydia

IAN-logo

Sep 20, 2026

·

Stayed 1 night

Clean room, nice breakfast with fresh orange juice.
Clean room, nice breakfast with fresh orange juice.
2

Christopher

EXP-logo

Jul 18, 2026

·

Stayed 2 nights

Avoid this hotel. I booked BYPILLOW Castellana because of its location and because it advertised air conditioning. With Madrid at 35°C, this was essential. At check-in, I specifically asked the receptionist to confirm the air conditioning was working and was assured everything was fine. It wasn’t. The air conditioning did not work, the room was unbearably hot, and I endured one of the worst nights I’ve ever had in a hotel. The following morning I was then told the air conditioning was broken. Had the staff been honest when I checked in, I would have found another hotel immediately instead of suffering through the night. I had no choice but to check out, even though I had already paid for a second night. The hotel manager instructed me to contact Expedia and assured me the hotel would authorise a refund for the unused night. I followed every instruction, but the hotel has failed to honour that promise and I am still out of pocket. The worst part wasn’t that the air conditioning broke—these things happen. It was being misled by staff and then having the promised refund refused. I can’t afford legal action, so I can only warn other travellers. Madrid has many better hotels with honest staff who stand by their commitments. I recommend avoiding this one.
Avoid this hotel. I booked BYPILLOW Castellana because of its location and because it advertised air conditioning. With Madrid at 35°C, this was essential. At check-in, I specifically asked the receptionist to confirm the air conditioning was working and was assured everything was fine. It wasn’t. The air conditioning did not work, the room was unbearably hot, and I endured one of the worst nights I’ve ever had in a hotel. The following morning I was then told the air conditioning was broken. Had the staff been honest when I checked in, I would have found another hotel immediately instead of suffering through the night. I had no choice but to check out, even though I had already paid for a second night. The hotel manager instructed me to contact Expedia and assured me the hotel would authorise a refund for the unused night. I followed every instruction, but the hotel has failed to honour that promise and I am still out of pocket. The worst part wasn’t that the air conditioning broke—these things happen. It was being misled by staff and then having the promised refund refused. I can’t afford legal action, so I can only warn other travellers. Madrid has many better hotels with honest staff who stand by their commitments. I recommend avoiding this one.
6

Hamza

EXP-logo

Jul 8, 2026

·

Stayed 4 nights

I booked a stay for 4 nights. The first 2 nights were amazing, and everything went well. However, during the last 2 nights, the air conditioning stopped working, and they couldn’t fix it. Even when I checked out, it still wasn’t working. The room was extremely hot, like a sauna. Overall, the room was a good size, the hotel was very clean, and the room itself was spotless. The staff were really helpful throughout my stay. My only issue was the air conditioning and how long it took to fix. It was disappointing that it still wasn’t working by the time I checked out.
I booked a stay for 4 nights. The first 2 nights were amazing, and everything went well. However, during the last 2 nights, the air conditioning stopped working, and they couldn’t fix it. Even when I checked out, it still wasn’t working. The room was extremely hot, like a sauna. Overall, the room was a good size, the hotel was very clean, and the room itself was spotless. The staff were really helpful throughout my stay. My only issue was the air conditioning and how long it took to fix. It was disappointing that it still wasn’t working by the time I checked out.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 16:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs about BYPILLOW Castellana

Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 25 per day. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:30 AM to 10:00 AM for a fee of approximately EUR 15 for adults and EUR 10 for children.

Does the hotel allow pets?

Pets are allowed at the hotel for a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is from 3:00 PM to 11:30 PM, and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Madrid, just a 4-minute walk from Paseo de la Castellana and 11 minutes by foot from Bernabéu Stadium. It is 0.7 mi (1.2 km) from Plaza de Castilla and 3.2 mi (5.1 km) from Gran Via.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor pool, which is open seasonally from July to September.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel. The minimum age for children to stay for free is not specified.

Does the hotel offer extra beds or cribs?

Cribs (infant beds) are available for a fee of EUR 25 per night. Specific information about extra beds is not provided, and advance request or confirmation may be required.

Have a question?

Instant AI responses are based on hotel information

Considering this hotel for your Madrid trip?

What do room rates usually look like at BYPILLOW Castellana in Madrid?

Over the next 60–90 days, room rates at BYPILLOW Castellana in Madrid typically land around $120 a night for two guests, ranging from $96 to $195 on peak dates.

When is the quietest time to visit BYPILLOW Castellana in Madrid?

February is the quietest month to visit BYPILLOW Castellana in Madrid, while October sees the busiest crowds. Expect demand to pick up through spring and peak in October, with activity easing after that into winter.

Which month has the lowest rates at BYPILLOW Castellana in Madrid?

August is the cheapest month to stay at BYPILLOW Castellana in Madrid, averaging $101 a night; October is the priciest month, averaging $275. Note that the quietest month (February) differs from the cheapest month, so crowds and lowest rates don’t line up here.

What attractions and traveler types is BYPILLOW Castellana in Madrid good for?

BYPILLOW Castellana in Madrid sits near Paseo de la Castellana, Bernabéu Stadium and the Cuatro Torres Business Area, making it convenient for sightseeing and business trips. The property is well suited to couples and business travellers and is set in a central city location with plenty of dining options nearby.

How do BYPILLOW Castellana's prices compare with other hotels in Madrid?

BYPILLOW Castellana in Madrid is cheaper than 9 of 18 comparable hotels nearby, with a typical median of $178 a night versus about $180 for its peers.

How does the nightly price at BYPILLOW Castellana in Madrid compare to recent weeks?

The current price at BYPILLOW Castellana in Madrid is $151 per night for 2 guests, which is low for this hotel: about 40% below its $255 average over the last 60 days. Most nights over that period fell between $83 and $952.

Prices for upcoming dates

November 2026
December 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

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