Name: Lord Elgin Hotel
Address: 100 Elgin Street, Byward Market - Parliament Hill, Ottawa, Canada, Ottawa, Ontario, CA
Price range: $154–$607 per night
Rating: 8.6

What guests think

Across recent reviews of the Lord Elgin Hotel, travelers highlight the walkable downtown location and helpful staff, alongside mixed impressions of rooms and facilities that range from comfortable and convenient to occasionally disappointing.

Rooms are frequently described as clean and comfortable, though some guests found them small or dated, with thin doors or windows leading to hallway or street noise, and occasional HVAC or odor issues. Facilities draw mixed feedback: pool and hot tub availability and temperature vary, entrance renovations affect arrival, and valet parking can be costly or limited, while the on-site restaurant earns praise alongside reports of slow service. Expect a classic, very central stay with generally comfortable rooms and some variability in quiet and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the pool and hot tub are sometimes closed, cold, or not well maintained, and the entrance renovations and valet costs or oversized-vehicle limits can frustrate. Guests like the bar/restaurant, gym access, and nearby public parking options.

Related guest reviews

8

Vanessa

Oct 12, 2025

·

Stayed 1 night

Clean room with the exception of the sink as sadly there was a missed hair. Honest mistake I'm sure. Nice room with 24h gym. Pool available although found the water a bit cold which is another reason why I rated good vs excellent. There are floaties available for the kids as well. Supper was expensive but delicious. Breakfast is available where you can check off the time you'd like it to be served etc at a reasonable price.

10

Chad

Nov 30, 2025

·

Stayed 1 night

Everything was great, over sized parking was unavailable but overnight parking at city hall was only 5$ a night and was across the street.

6

Shelley

Feb 16, 2026

·

Stayed 2 nights

We spent sunday outside enjoying winterlude and came back to the hotel excited for a nice hot tub after a long cold day. The hot tub was closed early as was the pool. We spent the extra money to bring our kids to a hotel with a pool and hot tub. We were very disappointed!!

6

Charles

Jul 18, 2025

·

Stayed 3 nights

The pool area was not well maintained and the hot tub water was dirty.

8

Lael

Nov 9, 2025

·

Stayed 2 nights

Pool access through the gym is not ideal.

8

Frank

Sep 13, 2025

·

Stayed 1 night

The hotel looks rundown but there was work being done constantly while we were there. The only gripe is the $50 parking, but, it was valet and included in and out privileges. The valets were always quick and cheerful

8

Josh

Dec 13, 2025

·

Stayed 1 night

Hotel was under renovations, but was still smooth

8

Hugo

Dec 14, 2025

·

Stayed 1 night

The room was perfect!!! The pool is great! But we were welcomed only in English (we are French Canadian) and it’s Ottawa, the capital of Canada . This city is supposed to be bilingual and this is a high quality hôtel, we expect bilingual staff at the réception. Not Even a « Bonjour ».

4

William

Feb 26, 2026

·

Stayed 5 nights

We recently stayed here and unfortunately it was not a great experience overall. The location was definitely a plus — it’s very convenient to Winterlude and right near the canal, which made getting around easy. However, there were several issues during our stay. The bed was quite worn, with visible sagging that made it uncomfortable to sleep on. The room itself was very dark with very little natural light. We were also woken up at 6 a.m. each morning by the dumpster being emptied outside. One of the main reasons we chose this hotel was for the pool, but it was closed for the first two days of our stay. By Friday night the hotel was full of children and the corridors were quite noisy, so we assumed the pool would be overcrowded and didn’t even attempt to use it. Ultimately, we decided to check out two days early and absorb the cost. The hotel staff told us they couldn’t assist since we had booked through Expedia, which was disappointing. The location is excellent, but based on our experience, we would not stay here again.

8

Ernesto Duhne

Sep 21, 2025

·

Stayed 2 nights

El estacionamiento del hotel cuesta $51 dólares por noche. Enfrente hay un estacionamiento público con vigilancia por $6 dólares por noche

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AI-generated summary based on recent guest reviews

Cleanliness

Most reviews describe very clean rooms and well-kept spaces. A smaller number report lapses such as a not-fully cleaned bathroom, lingering odors, dusty spots, or towel freshness issues.

Related guest reviews

8

Vanessa

Oct 12, 2025

·

Stayed 1 night

Clean room with the exception of the sink as sadly there was a missed hair. Honest mistake I'm sure. Nice room with 24h gym. Pool available although found the water a bit cold which is another reason why I rated good vs excellent. There are floaties available for the kids as well. Supper was expensive but delicious. Breakfast is available where you can check off the time you'd like it to be served etc at a reasonable price.

4

Meghan

Jul 15, 2025

·

Stayed 3 nights

The exterior of the hotel is absolutely beautiful. It looks like a castle, which made for a lovely first impression. The staff were exceptional, kind, professional, and very helpful throughout our stay. However, the room itself left a lot to be desired. It was quite small and had a strong, unusual odour that was hard to ignore. The air conditioning didn’t work well, and the in-room phone also didn’t work. There was no hairdryer provided, and overall, the cleanliness didn’t feel up to standard. The room was also very dark. While I appreciated the charm and the service, the room experience was disappointing.

10

Danny

Nov 16, 2025

·

Stayed 1 night

Clean room, welcoming staff… I had a pleasant stay

10

David

Nov 30, 2025

·

Stayed 1 night

Clean room

6

Charles

Apr 5, 2025

·

Stayed 1 night

Noisy and hairs in the shower

4

Zachary

Nov 16, 2025

·

Stayed 1 night

The bathroom wasn't clean

10

Laura

Feb 16, 2026

·

Stayed 1 night

Clean rooms, friendly and helpful staff. Rooms could use some door insulation as we could hear everything from the hallway.

8

Joann

Feb 21, 2026

·

Stayed 1 night

The room was spotless, very clean and the staff were friendly. Unfortualtey the

10

Patricia

Feb 16, 2026

·

Stayed 1 night

Very clean and spacious

10

Deborah

Feb 18, 2026

·

Stayed 1 night

It was good and clean

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AI-generated summary based on recent guest reviews

Rooms

Guests often find beds comfortable and some rooms offer pleasant park views. Others cite small or dated rooms, limited natural light, weak A/C or HVAC noise, and thin doors or windows that allow hallway or street noise.

Related guest reviews

8

Murray

Nov 7, 2025

·

Stayed 1 night

I'm not sure if we just were unlucky with the room but there was a fairly loud noise coming from the bathroom that seemed to be from the hotel HVAC system, it was loud enough to be bothersome at night when trying to get to sleep, even with the door closed. That being said the rooms were clean and comfortable. We had a view of the park and very convenient location to downtown attractions and the staff were very courteous. I would stay there again if the noise could be mitigated.

8

Sheri

May 19, 2025

·

Stayed 3 nights

Enjoyed our stay, but founds the room very warm with the temperature set at 16. Asked for it to be looked at, nothing changed after that was looked at. The windows do open a bit, so that helped.

10

Krista

Dec 7, 2025

·

Stayed 1 night

Room was clean, staff was nice. Great location!

10

Patricia

Nov 10, 2025

·

Stayed 2 nights

Beds were super comfy!!!

6

Emma

Jul 2, 2025

·

Stayed 4 nights

Hotel waa nice. However, in the mornings you coumd hear everyone coming and going or doing cleaning super early. This meant we were woken up at like 6 every morning. The room doors need to be better sound proofed.

6

Alina

Nov 28, 2025

·

Stayed 1 night

The hotel is still charming in a very look location, but rooms look tired.

6

Nicole

Oct 6, 2025

·

Stayed 2 nights

Everything is walking distance from the hotel. The only downfall is the door from the hotel. There’s a large gab, count sleep, thought I had left the light on in the bathroom but it was the hallway lights shinning in under our door. The next night we had to put towels in front of our door to have a good night sleep. We were on the 8th floor. Pool & Hot tub was great!

10

Sean

Oct 22, 2025

·

Stayed 1 night

Hotel is everything you need other than soundproof.

4

William

Feb 26, 2026

·

Stayed 5 nights

We recently stayed here and unfortunately it was not a great experience overall. The location was definitely a plus — it’s very convenient to Winterlude and right near the canal, which made getting around easy. However, there were several issues during our stay. The bed was quite worn, with visible sagging that made it uncomfortable to sleep on. The room itself was very dark with very little natural light. We were also woken up at 6 a.m. each morning by the dumpster being emptied outside. One of the main reasons we chose this hotel was for the pool, but it was closed for the first two days of our stay. By Friday night the hotel was full of children and the corridors were quite noisy, so we assumed the pool would be overcrowded and didn’t even attempt to use it. Ultimately, we decided to check out two days early and absorb the cost. The hotel staff told us they couldn’t assist since we had booked through Expedia, which was disappointing. The location is excellent, but based on our experience, we would not stay here again.

8

Reinhart

Nov 21, 2025

·

Stayed 3 nights

Room was comfortable with a nice view.

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Service

Service is widely praised as friendly, professional, and accommodating, with smooth check-in/out and thoughtful touches. Occasional complaints include slow restaurant service, long check-in lines at peak times, curt interactions, and valet delays.

Related guest reviews

8

R

Oct 11, 2025

·

Stayed 1 night

Upon arrival for check-in, the front desk staff were friendly and polite. However, they initially couldn’t locate my reservation due to a name issue. Eventually, after asking for the last four digits of my phone number, they were able to find it right away. It’s unclear why this step wasn’t taken from the start, it could have prevented unnecessary confusion and frustration.

6

Wesley

Apr 13, 2025

·

Stayed 1 night

Valet parking has serious problems. Over 30 minutes to get the car. Thankfully they comped the charges but would prefer not to wait like crazy. Otherwise well located and acceptable place, though large and busy.

10

Veronica

Feb 11, 2026

·

Stayed 1 night

Staff were incredible in all areas of the hotel! Valet was amazing and chatted with us all and told us about some of the hotel amenities to enjoy. Check in and out were seamless.

10

Roberto

Nov 30, 2025

·

Stayed 1 night

Great stay, got a free upgrade to the confederation suite. Very clean room and nice staff. Great way to spend a 20th anniversary.

6

Gerard

Jan 25, 2026

·

Stayed 1 night

The check-in was a horror show. Bad enough check in is now at 4 pm, everyone showed at 4 pm and there was lineup out the door in -25c weather.Tbe staff was non existant ans check on took the better part of 30-35 minutes..

10

Victor

Aug 9, 2025

·

Stayed 6 nights

Overall, the hotel was very clean and orderly. The hotel staff were very, very nice. The only comment would be that the service in the restaurant was below expectations. For instance, each time we visited for a meal or drink, it seemed that it took an extraordinary amount of time for a staff member to come to the table to ask us if we would like to start with a beverage. That being said, they were mostly pleasant.

8

Hugo

Dec 14, 2025

·

Stayed 1 night

The room was perfect!!! The pool is great! But we were welcomed only in English (we are French Canadian) and it’s Ottawa, the capital of Canada . This city is supposed to be bilingual and this is a high quality hôtel, we expect bilingual staff at the réception. Not Even a « Bonjour ».

10

Marguerite

Jan 17, 2026

·

Stayed 8 nights

Wonderful. Our requests were quickly accommodated. Very well looked after!

10

Stefanie

Apr 29, 2025

·

Stayed 2 nights

Went to celebrate my daughter’s birthday and from check in until check out, the staff went above and beyond to ensure we not only had everything we needed, but enjoyed our stay! The valet staff were lovely and efficient, the restaurant, 41, staff were great and our room was absolutely beautiful with amazing views out all the windows! The front desk staff also celebrated my daughter’s birthday and made sure it was her best one yet!!! This was one of three best hotel stays we’ve had anywhere in a very long time!

10

Laura

Sep 20, 2025

·

Stayed 1 night

The front desk person, at check in, didn't say hello, as I'm giving my last name for the reservation she cuts me off with "all I need is a piece of ID" no hello or welcome. In processing my visa, she added a deposit which is fine, bit said nothing. I had to ask why the amount for authorization was almost double.

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AI-generated summary based on recent guest reviews

Location

Consistently central and walkable to Parliament Hill, the canal, ByWard Market, and events like Winterlude. A few note street noise or an area feel that can seem less pleasant at times.

Related guest reviews

10

Diane

Oct 24, 2025

·

Stayed 1 night

This is an older style hotel, lovely, quaint and clean. Very well located in the city center.

10

Jeannette

Nov 17, 2025

·

Stayed 2 nights

It was my first time staying at Lord Elgin, and I will definitely consider it again. The staff was friendly, the room was clean with a nice updated bathroom, I had a view of the park, great location for walking around downtown and to the university, the pool and exercise areas were clean and the welcome note & chocolate to welcome you to the room was a simple but nice touch. If you don't want to use the valet, you do have to park at neighbouring public facilities (city hall), but it is just a couple of minutes away.

10

Timothy

Nov 24, 2025

·

Stayed 2 nights

Perfect location for exploring Ottawa

8

Derek

Jul 21, 2025

·

Stayed 3 nights

Super location, good for all sightseeing.

10

François Pierre

May 29, 2025

·

Stayed 2 nights

Great stay, great location, always a safe value in downtown Ottawa.

10

Edwin

May 18, 2025

·

Stayed 1 night

great location

4

William

Feb 26, 2026

·

Stayed 5 nights

We recently stayed here and unfortunately it was not a great experience overall. The location was definitely a plus — it’s very convenient to Winterlude and right near the canal, which made getting around easy. However, there were several issues during our stay. The bed was quite worn, with visible sagging that made it uncomfortable to sleep on. The room itself was very dark with very little natural light. We were also woken up at 6 a.m. each morning by the dumpster being emptied outside. One of the main reasons we chose this hotel was for the pool, but it was closed for the first two days of our stay. By Friday night the hotel was full of children and the corridors were quite noisy, so we assumed the pool would be overcrowded and didn’t even attempt to use it. Ultimately, we decided to check out two days early and absorb the cost. The hotel staff told us they couldn’t assist since we had booked through Expedia, which was disappointing. The location is excellent, but based on our experience, we would not stay here again.

10

Henry

Nov 30, 2025

·

Stayed 2 nights

Great location walking distance to everything we wanted to do. Parked at city hall 10 min walk cheap parking during the weekend. Room as advertised. Staf were great. We had an excellent time. Even meet a politician at the Rideau centre Mall.

10

Naomi

Jan 13, 2026

·

Stayed 3 nights

Didn't have breakfast at hotel, but Bridgehead is a 10 minute walk away and they have great coffee, etc. Lovely hotel, very good location.

10

fadzliana

Nov 17, 2025

·

Stayed 2 nights

I recently stayed at the Lord Elgin Hotel in Ottawa and overall had a very good experience. The location is one of the hotel’s biggest advantages—right in the heart of downtown, within walking distance to Parliament Hill, the Rideau Canal, and plenty of restaurants and shops. It made getting around the city very convenient. The room was clean, comfortable, and well-maintained. The bed was cozy, and I appreciated the quiet atmosphere despite being in a busy area. The bathroom was modern and stocked with the essentials. Housekeeping did a great job of keeping everything tidy during my stay. The staff were friendly, welcoming, and always ready to help with directions or recommendations. Check-in and check-out were smooth and quick.

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AI-generated summary based on recent guest reviews

Dining

Many guests enjoyed the on-site restaurant and bar, with tasty meals and good drinks, and some liked room-service breakfast. Others experienced slow service or inconsistent quality, and breakfast is often not included.

Related guest reviews

8

Emilie

Nov 30, 2025

·

Stayed 1 night

Everything was great. Service at the restaurant was slow not sure if it was a staffing issue. Room was spacious, bed and pillows very comfortable.

10

jackie

Jan 5, 2026

·

Stayed 1 night

Staff were delightful. Room was spotless and comfortable. We had a lovely time watching hockey at the bar (great selection of beers).

10

Janet

Nov 13, 2025

·

Stayed 2 nights

Great staff and the restaurant had very good food. The 15m pool was a bonus.

10

Stephanie

Nov 29, 2025

·

Stayed 2 nights

Everything was excellent but the room service breakfast stood out for us! We would definitely stay there again.

10

Angela

Nov 16, 2025

·

Stayed 3 nights

Lovely hotel, walkable to everything. Bar & restaurant had a nice atmosphere, good quality meals at reasonable prices for a hotel location. My trip was for business and would stay again.

10

Naomi

Dec 22, 2025

·

Stayed 1 night

We had supper at the restaurant in the hotel and it was fabulous. Service was wonderful and we were offered fresh milk for coffee or tea in the room. The room was clean and welcoming when we arrived.

10

Marion

Dec 21, 2025

·

Stayed 1 night

Staff are really nice and and very professional. Rooms were super clean, restaurant experience was excellent.

10

Victor

Aug 9, 2025

·

Stayed 6 nights

Overall, the hotel was very clean and orderly. The hotel staff were very, very nice. The only comment would be that the service in the restaurant was below expectations. For instance, each time we visited for a meal or drink, it seemed that it took an extraordinary amount of time for a staff member to come to the table to ask us if we would like to start with a beverage. That being said, they were mostly pleasant.

8

Susan

Dec 7, 2025

·

Stayed 1 night

Room was a little shabby as some lights didn’t work and bathroom pocket door wouldn’t stay closed. The staff at the restaurant were pleasant, but we had a 45 minute wait for breakfast. They didn’t explain why the delay until when food was served and offered free meal which was very nice. There was some issue with communication between restaurant and servers. We stay at Lord Elgin frequently so hope this was just a one off and service will improve as well as all the repairs and construction will be done soon.

6

James

May 31, 2025

·

Stayed 1 night

Nice property but avoid the room service - food is in edible. One of the worst food experience at a hotel. Salad was old and wilted and moving toward being off. The bread on the Club Sandwich was stale and the fries were not freshly cooked. Will not order from the room service ever again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$148
February	$189
March	$156
April	$196
May	$261
June	$231
July	$163
August	$168
September	$208
October	$217
November	$187
December	$157

Su	Mo	Tu	We	Th	Fr	Sa
				1 $230	2 $178	3 $230
4 $215	5 $407	6	7 $371	8 $190	9 $157	10 $173
11 $159	12 $157	13 $192	14 $238	15 $238	16 $183	17 $168
18 $197	19 $250	20 $524	21 $572	22 $348	23 $199	24 $198
25 $178	26 $243	27 $244	28 $244	29 $244	30 $154	31 $162

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $607	17 $268	18 $240	19 $269
20 $201	21 $286	22	23	24	25 $259	26
27 $200	28 $242	29 $247	30 $235

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Classic Queen Room

Park View Room, 1 King Bed

Elgin Class Executive Room, 1 King Bed

Classic King Room

Park View Room, 1 Queen Bed

Park View Room, 2 Queen Beds

Classic Two Queen Room

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Lord Elgin Hotel

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Prices for upcoming dates