Mandarin Oriental, Prague

Great hotel! Location is amazing close to old town but in a very quiet area. The staff and service were excellent. Some of the furniture in the room was a little dated and the bed was too firm for me. Overall great place to stay in Prague!

Staff are really exceptional and make the whole experience brilliant. Restaurant and spa are also very good.

The Restaurant let us down by delaying our order and keeping us waiting for 40 minutes due to a technical delay in the kitchen. The staff did go into service recovery mode, which was great to see, however it did spoil the whole occasion as I was celebrating my birthday dinner. Also, when arranging an early morning airport transfer, we were promised a food box to take with us at 4 am. Upon checkout, the food box never arrived! Not a major issue, but if you say something, then honour it.

Seldom does one rave, a modern-day verb, in such glowing terms about any hotel, more's the pity, but the MOP really is wonderful. The hotel is, perhaps, not quite up to the normal glitzy MO standard but that matters not and, in my opinion, it's an advantage. I love the idea of a former monastery being the location of any hotel and the MOP, formerly known by its acronym, Monastery Of the Passion, is so charming and so understated. Comfortable, well-situated and well-staffed. It is this latter word, dear reader, that means the most

We had a night dinner when I arrived. It wasn’t good at all