Is parking available at the property?

Yes, valet parking is available at a fee of NZD 50 per day, which includes in/out privileges. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately NZD 45 per person.

What are the standard check-in and check-out times?

Check-in is at 14:00 and check-out is at 11:00. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details on bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Queenstown, just 0.2 km from Lake Wakatipu and Fear Factory Queenstown, and 8.1 km from Coronet Peak Ski Area. Public transport availability is not mentioned.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds at a fee of NZD 95 per night, subject to availability and advance request. Information regarding cribs is not provided.

Sofitel Queenstown Hotel & Spa - Luxury Stay

Average nightly price at Sofitel Queenstown Hotel & Spa by month, last 12 months (USD)
Month	Average price
January	$431
February	$450
March	$400
April	$411
May	$275
June	$245
July	$370
August	$416
September	$396
October	$350
November	$375
December	$376

What guests think

Reviews of Sofitel Queenstown Hotel & Spa highlight a superb central location and warm, professional staff, with many guests praising spacious, comfortable rooms, heated bathroom floors, and consistently good breakfasts, while noting occasional noise in some rooms and patchy Wi-Fi.

Cleanliness is generally strong, though a few guests reported dust, stains, or worn fixtures. Renovation work and nearby construction have affected certain stays, and on-site parking is limited or paid. A good choice for those seeking classic comfort over ultra-modern flash.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Parking is limited and often paid, and some floors were undergoing renovation during recent stays.

Related guest reviews

10

Peter

Aug 1, 2023

·

Stayed 1 night

lovely hotel up to normal Sofitel expectations, nice big room, very comfortable bed, excellent breakfast, we stayed in a club room and enjoyed the club facilities, the salon bar was very pleasant.The only down side is parking is a bit of an issue but at least the central location meant town was very accessable.

10

Ryan

Sep 27, 2024

·

Stayed 4 nights

Under renovation on a few floors - always a beautiful stay. We travel to Queenstown every year and always stay here - brilliant!

10

Lisa

Feb 21, 2024

·

Stayed 3 nights

Right in the middle of town, making it easy to walk places quickly. Parking is very limited, you’ll have to pay for public parking or valet is $50 a night (but limited) Enjoy a gin cocktail at Le salon The room was very comfortable, bathroom floor has heating

10

Brent

Nov 6, 2023

·

Stayed 5 nights

The Hotel worked very well for me. The location was an easy walk for several hikes, Zipline and Gondola. Plenty of good restaurants near by. Included in my room was breakfast, and lighter snacks with drinks in the lounge in the early evening. All these were very well done. All the people working with the hotel, seemed on a mission to make my stay great. The succeeded.

6

Carmelita

Sep 2, 2023

·

Stayed 4 nights

I was on the same floor they were doing major construction so it was noisy, dusty/dirty walking from the elevator do the room and noise in the room when trying to relax during the day.

4

Patrick

Dec 6, 2022

·

Stayed 19,331 nights

Inkompetentes Hotelpersonal das falsche Informationen gibt, Zimmer sind zum Teil unterhalb der Straße, Wäscheservice benötigt 48 Stunden, Valet Parking benötigt 15 Minuten bis das Auto zur Verfügung steht, keine Hotelparkplätze

8

Bridget

Jul 13, 2023

·

Stayed 3 nights

What let this review down was a very poor check in - however the concierge on that day was just lovely and made you feel at home. Again felt that the next day and following 3 mornings in the restaurant for breakfast with possibly the most wonderful team - the head waitress was just lovely, not that you meet the kitchen staff but the food was excellent… thankyou. We had 2 rooms - one in the renovation floor - would have been peeved off if from overseas but I understand the difficulty of getting this done - all the workers were very polite and I was amazed how fast carpet can go down ! Yes would return … and plan to soon… excellent position in Queenstown to restaurants, bars , everything … child friendly and breakfast was excellent!

10

Stephanie

Nov 12, 2023

·

Stayed 2 nights

The facility itself is beautiful, clean, well maintained. The staff are friendly, accommodating, and very helpful. Valet made the stresses of parking easy. I loved my room! The heated floors were a big plus.

10

John

Apr 24, 2023

·

Stayed 3 nights

The property itself was great. Construction around the property was a bit inconvenient.

8

Louise

Jun 21, 2023

·

Stayed 5 nights

Excellent location. Limited for bar or dining options but the location helps here. The cleaning staff & team in restaurants and bars were nice/friendly - check in staff not so much unfortunately. We loved the welcome gift in the room - was a nice touch. Biggest letdown here was the bed, very uncomfortable! Awful in fact. Very flat and felt like we’d fall out. Hesitant to stay again because of this, which is a shame… considering the price, should be better!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the rooms and common areas clean and well maintained, but a few reported dust, stains, lingering odors, or worn fixtures, especially during renovation periods.

Related guest reviews

10

Barry

Apr 27, 2023

·

Stayed 1 night

Nice clean room and comfortable bed

10

Jacquelyn E.

Feb 21, 2023

·

Stayed 2 nights

It was located in a great area, provided a very clean room, and gave us a great breakfast.

10

Philip

Dec 21, 2023

·

Stayed 1 night

The Sofitel is right in the centre of Queenstown so all the bet shops and restaurants are walkable. We had a new room so super modern and clean as well as being a good size for two people. Staff were really helpful. The bed was great and we slept well.

10

John

Sep 10, 2025

·

Stayed 3 nights

Very well maintained room and facilities. Service was top notched. Excellent breakfast. Love the location, right in the middle of shops and Ferg burger. Highly recommended!

6

Chris

Jul 26, 2022

·

Stayed 3 nights

For the nightly rate, there are better options. This hotel is in a good location, however the parking is expensive, there was a mad juggle to find a room for us at checkin, the room we had, well the balcony had an eye-level view of the street so curtains were closed most of the time, the armchair and leg rest were covered in stains (I refused to use them), all the drawers wouldn't open/close smoothly (it's just age, but for the nightly rate this should be addressed). To top it off, the room we had had just had a new amenities system installed, without the amenties but with stickers plastered all over it with warnings about the glue used. Overall, for the high nightly rate I expected a lot more. The bed was comfy, so that was good, but it was one of the few redeeming features.

10

Tifini

Oct 30, 2025

·

Stayed 3 nights

Very friendly staff. Spacious room. Very clean. Wonderful location.

6

Carmelita

Sep 2, 2023

·

Stayed 4 nights

I was on the same floor they were doing major construction so it was noisy, dusty/dirty walking from the elevator do the room and noise in the room when trying to relax during the day.

6

Rosalyn

Nov 8, 2025

·

Stayed 5 nights

Highlights: great staff, convenient location, heated bathroom floors & towel rack were a nice touch, minibar was included in our room, the food that you ordered for breakfast was great, reasonable view of the mountains from the room, having a water bottle filler in the lobby Downside: room was extremely dusty, exhaust in the bathrooms didn’t work too well, small balcony with no patio furniture to enjoy the outdoors, few days in someone threw up in one of the main lifts and the smell lingered for days after, hotel seems a little outdated or missing the same luxury of other Sofitels (not including the staff, they were all great)

10

Stephanie

Nov 12, 2023

·

Stayed 2 nights

The facility itself is beautiful, clean, well maintained. The staff are friendly, accommodating, and very helpful. Valet made the stresses of parking easy. I loved my room! The heated floors were a big plus.

6

Paul

May 5, 2023

·

Stayed 2 nights

Impossible to read in the room at night. Bedside lamps were useless. No on demand tv. It said there was but only had Sky and no staff member knew to access it on demand. Terrible for a top class hotel. Had two different rooms, both had cracked sinks, one no door stop on the bathroom door so it smashed into the bath. Overall very disappointing. Elsewhere next time.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with features like heated bathroom floors and large tubs, and some have modern updates. However, several guests noted dated decor or minor maintenance issues, occasional noise in certain locations, and unreliable in-room Wi-Fi.

Related guest reviews

10

Sarah

Nov 6, 2025

·

Stayed 2 nights

Absolute bliss! We loved our room, especially the heated bathroom floor! The location was perfect to walk to everything in town! The staff was helpful and made it easy to check in and out! We loved this hotel!

10

Jeffrey

Jul 16, 2025

·

Stayed 6 nights

My wife and I loved our stay at Sofitel Queenstown. The staff were amazing, very welcoming and efficient. Our room was spacious, very Comfortable and well appointed. It is located perfectly, just a two minute stroll to the absolute centre of Queenstown. I would absolutely recommend Sofitel Queenstown and will definitely stay there again on my visit.

10

Philip

Dec 21, 2023

·

Stayed 1 night

The Sofitel is right in the centre of Queenstown so all the bet shops and restaurants are walkable. We had a new room so super modern and clean as well as being a good size for two people. Staff were really helpful. The bed was great and we slept well.

10

kathleen

Sep 18, 2025

·

Stayed 5 nights

Perfect location within walking distance to everything! Nice decor, impeccable service, comfortable rooms and the heated bathroom floor was an added bonus. We enjoyed our time at the Sofitel Queenstown!

10

Gerda

Dec 5, 2022

·

Stayed 19,330 nights

Comfortable bedding and oversized tubs

10

Gudrun

Jan 28, 2025

·

Stayed 3 nights

Excellent location in the heart of Queenstown- very friendly and helpful staff - delicious breakfasts / comfortable luxurious room with great bed and pillows

6

Jay

Mar 10, 2025

·

Stayed 1 night

The Property was very accomodating and rooms were nice. The Staff was super friendly. The major issue was lack of available and working WIFI. It was impossible for me to work from my hotel room.

2

Keith

Sep 28, 2023

·

Stayed 1 night

Way too pricey for what they were offering. The WiFi did not work and I had to call the reception desk 3 times to complain and it never got better. RIP OFF, the room was not that nice either. Everything was grossly overrated and overpriced.

8

Andrew

Oct 12, 2025

·

Stayed 3 nights

Great location, great rooms, a but too much noise

6

Darren

Aug 4, 2025

·

Stayed 4 nights

Don’t get the room above the restaurant!! Super noisy and they wake you up in the morning dragging furniture

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, welcoming, and efficient, though a few guests experienced poor check-in or unhelpful responses.

Related guest reviews

10

Sarah

Nov 6, 2025

·

Stayed 2 nights

Absolute bliss! We loved our room, especially the heated bathroom floor! The location was perfect to walk to everything in town! The staff was helpful and made it easy to check in and out! We loved this hotel!

10

Jeffrey

Jul 16, 2025

·

Stayed 6 nights

My wife and I loved our stay at Sofitel Queenstown. The staff were amazing, very welcoming and efficient. Our room was spacious, very Comfortable and well appointed. It is located perfectly, just a two minute stroll to the absolute centre of Queenstown. I would absolutely recommend Sofitel Queenstown and will definitely stay there again on my visit.

2

James

May 25, 2023

·

Stayed 4 nights

Avoid booking with Sofitel Queenstown at all costs!!! Staff are unwilling to accommodate to any reasonable requests to make schedule changes, and the condition of the property is underwhelming at best given the premium it demanded.

10

John

Sep 10, 2025

·

Stayed 3 nights

Very well maintained room and facilities. Service was top notched. Excellent breakfast. Love the location, right in the middle of shops and Ferg burger. Highly recommended!

10

Brent

Nov 6, 2023

·

Stayed 5 nights

The Hotel worked very well for me. The location was an easy walk for several hikes, Zipline and Gondola. Plenty of good restaurants near by. Included in my room was breakfast, and lighter snacks with drinks in the lounge in the early evening. All these were very well done. All the people working with the hotel, seemed on a mission to make my stay great. The succeeded.

4

Patrick

Dec 6, 2022

·

Stayed 19,331 nights

Inkompetentes Hotelpersonal das falsche Informationen gibt, Zimmer sind zum Teil unterhalb der Straße, Wäscheservice benötigt 48 Stunden, Valet Parking benötigt 15 Minuten bis das Auto zur Verfügung steht, keine Hotelparkplätze

8

Bridget

Jul 13, 2023

·

Stayed 3 nights

What let this review down was a very poor check in - however the concierge on that day was just lovely and made you feel at home. Again felt that the next day and following 3 mornings in the restaurant for breakfast with possibly the most wonderful team - the head waitress was just lovely, not that you meet the kitchen staff but the food was excellent… thankyou. We had 2 rooms - one in the renovation floor - would have been peeved off if from overseas but I understand the difficulty of getting this done - all the workers were very polite and I was amazed how fast carpet can go down ! Yes would return … and plan to soon… excellent position in Queenstown to restaurants, bars , everything … child friendly and breakfast was excellent!

10

Gudrun

Jan 28, 2025

·

Stayed 3 nights

Excellent location in the heart of Queenstown- very friendly and helpful staff - delicious breakfasts / comfortable luxurious room with great bed and pillows

8

Louise

Jun 21, 2023

·

Stayed 5 nights

Excellent location. Limited for bar or dining options but the location helps here. The cleaning staff & team in restaurants and bars were nice/friendly - check in staff not so much unfortunately. We loved the welcome gift in the room - was a nice touch. Biggest letdown here was the bed, very uncomfortable! Awful in fact. Very flat and felt like we’d fall out. Hesitant to stay again because of this, which is a shame… considering the price, should be better!

10

Sarah

Jan 1, 2025

·

Stayed 2 nights

Gorgeous hotel. Warm and friendly staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Exceptionally central and walkable to shops, restaurants, and attractions; convenient for shuttles and nearby activities.

Related guest reviews

10

Sarah

Nov 6, 2025

·

Stayed 2 nights

Absolute bliss! We loved our room, especially the heated bathroom floor! The location was perfect to walk to everything in town! The staff was helpful and made it easy to check in and out! We loved this hotel!

10

John

Sep 10, 2025

·

Stayed 3 nights

Very well maintained room and facilities. Service was top notched. Excellent breakfast. Love the location, right in the middle of shops and Ferg burger. Highly recommended!

10

kathleen

Sep 18, 2025

·

Stayed 5 nights

Perfect location within walking distance to everything! Nice decor, impeccable service, comfortable rooms and the heated bathroom floor was an added bonus. We enjoyed our time at the Sofitel Queenstown!

10

Gregory John

Sep 1, 2024

·

Stayed 9 nights

Close to all ammenities

10

Tifini

Oct 30, 2025

·

Stayed 3 nights

Very friendly staff. Spacious room. Very clean. Wonderful location.

10

Lisa

Feb 21, 2024

·

Stayed 3 nights

Right in the middle of town, making it easy to walk places quickly. Parking is very limited, you’ll have to pay for public parking or valet is $50 a night (but limited) Enjoy a gin cocktail at Le salon The room was very comfortable, bathroom floor has heating

10

Brent

Nov 6, 2023

·

Stayed 5 nights

The Hotel worked very well for me. The location was an easy walk for several hikes, Zipline and Gondola. Plenty of good restaurants near by. Included in my room was breakfast, and lighter snacks with drinks in the lounge in the early evening. All these were very well done. All the people working with the hotel, seemed on a mission to make my stay great. The succeeded.

10

Melanie

Aug 28, 2024

·

Stayed 2 nights

Great Hotel, central to everything especially if you want to catch shuttled to MT. Rooms large and comfy. Always get a welcome when we artive into hotel.

10

Gudrun

Jan 28, 2025

·

Stayed 3 nights

Excellent location in the heart of Queenstown- very friendly and helpful staff - delicious breakfasts / comfortable luxurious room with great bed and pillows

10

James

Mar 8, 2025

·

Stayed 1 night

In the heart of Queenstown

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is consistently praised for quality and variety, with cooked-to-order dishes and a standout breakfast team.

Related guest reviews

10

Gihan

Mar 12, 2024

·

Stayed 4 nights

Staff members are extremely helpful and polite. The breakfast had a variety of options. Thanks for making our stay a memorable one.

8

Stacey

Jan 14, 2025

·

Stayed 1 night

Fabulous location and great sized rooms. Staff are amazing and the breakfast is fantastic. The only down fall of this hotel is it’s a bit tired and rooms need a re furb.

10

Trang

May 15, 2022

·

Stayed 2 nights

Very nice breakfast and bed Very comfortable.

10

Jacquelyn E.

Feb 21, 2023

·

Stayed 2 nights

It was located in a great area, provided a very clean room, and gave us a great breakfast.

10

Peter

Aug 1, 2023

·

Stayed 1 night

lovely hotel up to normal Sofitel expectations, nice big room, very comfortable bed, excellent breakfast, we stayed in a club room and enjoyed the club facilities, the salon bar was very pleasant.The only down side is parking is a bit of an issue but at least the central location meant town was very accessable.

10

John

Sep 10, 2025

·

Stayed 3 nights

Very well maintained room and facilities. Service was top notched. Excellent breakfast. Love the location, right in the middle of shops and Ferg burger. Highly recommended!

10

Brent

Nov 6, 2023

·

Stayed 5 nights

The Hotel worked very well for me. The location was an easy walk for several hikes, Zipline and Gondola. Plenty of good restaurants near by. Included in my room was breakfast, and lighter snacks with drinks in the lounge in the early evening. All these were very well done. All the people working with the hotel, seemed on a mission to make my stay great. The succeeded.

6

Rosalyn

Nov 8, 2025

·

Stayed 5 nights

Highlights: great staff, convenient location, heated bathroom floors & towel rack were a nice touch, minibar was included in our room, the food that you ordered for breakfast was great, reasonable view of the mountains from the room, having a water bottle filler in the lobby Downside: room was extremely dusty, exhaust in the bathrooms didn’t work too well, small balcony with no patio furniture to enjoy the outdoors, few days in someone threw up in one of the main lifts and the smell lingered for days after, hotel seems a little outdated or missing the same luxury of other Sofitels (not including the staff, they were all great)

10

Michael

Aug 21, 2024

·

Stayed 3 nights

A 5 Star hotel in a great location. Large comfortable room with underfloor heating in bathroom. Excellent service at reception and restaurant which served a wide variety of food including eggs as you like them.

10

Gudrun

Jan 28, 2025

·

Stayed 3 nights

Excellent location in the heart of Queenstown- very friendly and helpful staff - delicious breakfasts / comfortable luxurious room with great bed and pillows

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $376	2 $381	3 $382	4 $644	5 $836	6 $495	7 $512
8 $621	9 $471	10 $507	11 $429	12 $432	13 $1,443	14 $503
15 $1,443	16 $439	17 $478	18 $509	19 $746	20 $510	21 $451
22 $630	23 $637	24 $483	25 $746	26	27 $499	28 $416
29 $644	30 $429

Sofitel Queenstown Hotel & Spa

Prices for Sofitel Queenstown Hotel & Spa

Monthly average prices

About this property

Location

Room options

Penthouse, 1 King Bed, Patio, Lake View

Junior Suite, 1 King Bed, Balcony

Superior Double Room, 1 King Bed, Balcony

Penthouse, 1 Double Bed, Lake View (Private Theatre, Outdoor Jacuzzi)

Suite, 1 King Bed (Prestige)

Superior Double Room, 2 Double Beds, Balcony

Superior Room, 1 King Bed

Suite, 1 King Bed, Patio, Lake View (Opera)

Luxury Room, 1 King Bed, Balcony, Mountain View

Guest reviews of Sofitel Queenstown Hotel & Spa

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sofitel Queenstown Hotel & Spa

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $368	22 $364	23 $416	24 $518
25 $340	26 $302	27 $329	28 $278	29 $301	30 $598	31 $383