Copthorne Hotel Rotorua

The Bar was clised very early. Other than that the hotel was great.

An old tired hotel. Price for room was about right for what it is. Gym - equipment doesn’t work, is old and missing weights. The rooms were spacious and had a desk to work at. Room service and restaurant were closed due to Covid.

Property looks in need of makeover, felt stale and lacked atmosphere. Room clean and tidy but dated. Lifts were not working (was not an issue for me) and no restaurant or bar service open on the Saturday evening. All in all a little bit below expectations from what website indicates.

Needs some serious upgrading maintenance. Pool tiles broken, air con not working, elevator not working for entire stay, one washer drier not working. Just needs some serious maintenance.

The rooms were clean and the bed was extremely comfy for lovers of a soft bed but the hotel was a lot more run down than I expected. The carpets were worn and the pool area was in a sorry state. The pool wasn’t that warm and the two hot tubs were tiny.

Restaurant is not open at night.

Comfortable rooms, great location, the gym equipment needs maintenance,

The room was clean beds super comfy. The pressure in the shower wasn't amazing but I find it hard to find any hotel with good water pressure. The heated pool and spa were great he kids loved it. The breakfast wasn't the best so we only ate down there once but that is also due to fussy kids. Rooms do get a little hot but we just turned the air con on all night. Staff were fantastic though. Would book and stay there again.

Good location and overall, a good hotel for a night or 2. Rooms and pool need repairs and maintenance. Need more staff onsite. The person who served us was great but just too much for one person to do everything. Pool tiles and surrounding need urgent repairs but a nice size and heated pool.

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

Old structure still got mold mark on bathroom shower, carpet was air up of room Only consider a 2 star hotel then 4 star hotel

Clean and great spa facilities the cleaning staff were excellent.

Room was dirty, kettle was burned, glasses were dirty, Sheets were not cleans

I liked the ability to sleep and relax in a well maintained clean environment.

Buckets lining the corridor to catch leaking water, coacroaches on the ground soaking wet patches of carpet,

On our ground floor room there were insects so we didn’t use the cattle to make tea and there were no exhaust fan in bathroom and toilet so it stinks.

Plug didn’t fit bath and was black with mould, fan didn’t work in bathroom and tv remote wouldn’t adjust volume had to use button on tv. Pool dirty with bugs leaves hadn’t been cleaned out in few days and same with spa.

I was sceptical based on other reviews, but it was much better than I expected. Clean and tidy. Would definitely stay again.

My grand daughters and I had a very pleasant stay. The front desk staff member on our arrival was a pleases. Thank you very much. Our room was nice, clean and tidy.

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

Room 114 Poor Wi-Fi signal

Good experience overall, very friendly front staff. Sizable room, although bathroom could need an upgrade.

Airconditioning units can be improved better or maintained so they can provide cooler air to the guests

The place was pretty empty and I was put down the far end of the building which was weird. The shower was really weak.

Generous rooms. Tidy.

Comfortable rooms, great location, the gym equipment needs maintenance,

The room was clean beds super comfy. The pressure in the shower wasn't amazing but I find it hard to find any hotel with good water pressure. The heated pool and spa were great he kids loved it. The breakfast wasn't the best so we only ate down there once but that is also due to fussy kids. Rooms do get a little hot but we just turned the air con on all night. Staff were fantastic though. Would book and stay there again.

We stayed for 2 days in a superior room with a queen bed. The Copthorne hotel is quiet, comfortable, and easy to access, with stunning views out of the window. Especially, the duvet is very soft and smooth. It's good for deep sleep. Thanks.

WiFi was terrible. Hot water was not consistent.

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

Really liked the staff they were cheerful and really helpful the room was perfect for us and we really struggle with beds waking up with stiff backs but that wasn’t the case at Copthorne Rotorua. Thank you staff and Copthorne.

Location. The room is spacious and clean. Very friendly staff.

Had to keep asking for towels and amenities.

Our stay was very good until the morning we were due to check out. We popped out for coffee around 9am (without checking out) and returned to our room at 9.30 to find the door wide open and the beds stripped and our belongings still in the room with the door wide open. We were horrified at the lack of concern for our belongings. We informed the front desk at once and were assured that this should not have happened as we had not checked out and it was only 9.40am. We are still waiting to hear back from the hotel for an explanation and an apology. We would think twice before staying here again.

Arrived at 1.15pm, said sorry were a bit early, any chance of a check in? I got an abrupt "No. 2pm is check in".... I understand there are rules, but a sorry we're still getting the room ready or something similar would have been nice. Extraction fan in the bathroom wasn't working either. Maintenance informed us there were 5 through the hotel waiting to get replaced

There were kids running up and down the corridor and slaminung doors and yelling to each other at 10 oclock at night. I tried to ring reception but no answer. You need a security person to walk the corridors

The hotel is old & needs refurbishingor reno works. Clearly many things in the room seem "ancient" Unfortunately we even had a breakdown of the wifi service for our room. Also the mode of the wifi access is a bit weird & we had to chase the reception on the wifi breakdown & it finally got settled after almost 15 hrs. For us international travellers perhaps there aren't many visitors like us & we stayed 3 nites. Albeit the room service was reasonably efficient though but not the front desk - reason for this statement is bcoz the front desk's different shifts didn't have a clue on the wifi breakdown which was from 10pm till about following day 3-4pm. I won't stay here again even though NZ is one of my fav countries to visit

AWESOME staff members, clean comfortable room, my son loved the heated pool and i loved the spa! My partner liked the gym and the bar was a nice added bonus after a long day out and about. Perfect spot to relax yet so close to all the activities we had planned. Would definitely stay here again. Highly reccomend.

Reasonable rooms, friendly staff and quiet location.

Quite dirty and tired hotel. Staff not overly helpful. Tried to check in 5mins before 2pm and told to wait out in car.

Location. The room is spacious and clean. Very friendly staff.

quiet and walkable to shopping and grocery store

Quiet and convenient

Convienient location, great price, fast friendly check in and lovely clean facilities/room.

Comfortable rooms, great location, the gym equipment needs maintenance,

Clean, close to town, affordable with secure parking.

the perfect stop for rotorua - our second time staying here - affordable, very clean, quiet, great staff and heated pool for relaxing swim after journey to get there.

Old and getting rough around the edges - quite a distance from town. Breakfast was not a good value - clearly intended for the budget travel groups that fill this place.

Reasonable rooms, friendly staff and quiet location.

Easy process to check in and out. Average room, comfy beds, close to town.

Rummet var väldigt slitet, ventilationen lät väldigt mycket. Det var en väldigt liten frukost som dessutom var kall och utplockad när vi kom inom serveringstid

Property looks in need of makeover, felt stale and lacked atmosphere. Room clean and tidy but dated. Lifts were not working (was not an issue for me) and no restaurant or bar service open on the Saturday evening. All in all a little bit below expectations from what website indicates.

Séjour très bien passé. Propreté de la chambre mêle si lhitel paraît ancien. Petit déjeuner très pauvre en variété et quantité pour le prix à payer.

Restaurant is not open at night.

Nothing open in the bar or restaurant Nothing like Copthornes in south east Asia

Breakfast was fine. However, the hotel advertised on line that they had dining facilities. On arrival, I was told that it was closed. No discussion on reduced rate. I wouldn't have booked if I had known. Noisy, with several groups particularly loud.

It was clean and warm and the beds were comfortable, however the breakfast was limited, there was no coffee!

AWESOME staff members, clean comfortable room, my son loved the heated pool and i loved the spa! My partner liked the gym and the bar was a nice added bonus after a long day out and about. Perfect spot to relax yet so close to all the activities we had planned. Would definitely stay here again. Highly reccomend.

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

Very tired property, facilities not open (bar, coffee shop).