Eurostars Al-Ándalus Palace

Husband and I travelled with 2 other couples. We got to the check in desk first to be advised, after storing my debit card details, that our room was not actually ready (check in was from 3pm, we arrived around 2:15pm) so we asked if we could store our luggage and this was duly locked away. The other couples were greeted by a different member of staff and given cards to their rooms. Whilst they were freshening up my husband returned to the check in desk and the member of staff we had dealt with to see how much longer our room was likely to be, and if it was worth hanging on or coming back later after we’d all been out. She asked him to wait a moment and after looking on the system for about 5 mins she got up without a word to us to deal with someone else that had leaned across the desk with a query. She didn’t return. My husband then moved across to speak to someone else to be told they want to save my card details again for the other two rooms as they’d forgotten to take this information from the other couples. When we queried this the member of staff became very abrupt until a different colleague said to leave it and that our room was now ready. The cards were slammed on the desk and when I asked about retrieving our luggage the store room door was flung open and directions to our room were barked at us. The room itself was ok, clean and spacious with a pool view, but we didn’t have a mini bar nor tea/coffee facilities that the other couples had in theirs.

Breakfast was stunning great variety just as you would expect

Not good at all.. Just poor all round

This hotel is a great option if you’re going to be in Seville and want the comfort of a good hotel, nice breakfast options and great amenities, without paying twice or three times in the historical neighborhoods. With a 9€ taxi ride or 1.40€ bus ride you’ll be there in a short ride. I’ve stayed twice and will probably come back.

I enjoyed my stay. The room was larger than expected and well appointed. The breakfast area was very good and it was possible to eat both in the restaurant or in the atrium. Food was very good, very well presented and plentiful. I used the bar and it was no over priced and comfortable. Tv was on for football but it was not intrusive. The hotel had a shuttle bus to the Fiera which was excellent. When I went into town then it meant buses and this was not a short journey. I had moved hotel because of extending my stay and a ten min walk into town was a contrast to the location of this hotel. Beware. The bus service was ok and the tourist info kiosk inside the hotel was able to sort and forewarn. Not sure if this was a permanent presence or just for the fiesta. Staff always there and friendly as well as effective/knowledgeable. Lifts! Seemed to take ages to ascend and return. Beware and don't be in a hurry. Building does look a little poor and dated from outside. I did wonder if I was going down market but the interior and staff made me forget my first impression. Same goes for bare concrete around stairwells. Odd. The area around the hotel was residential and safe. Bus stop about 600 metres away.