Name: DoubleTree by Hilton Southampton
Address: Bracken Place, Chilworth, Chilworth, England, United Kingdom, Chilworth, Hampshire, GB
Price range: $79–$363 per night
Rating: 7.7

What guests think

At DoubleTree by Hilton Southampton, travellers frequently praise friendly, helpful staff and generally clean, comfortable rooms, while noting convenient access to the cruise port and motorway, but also recurring frustrations with paid parking and temperature or hot‑water issues.

Food and beverage feedback is mixed, with reports of slow service, limited availability, or uneven quality alongside some positive meals and breakfasts. Rooms are often spacious, but maintenance can be hit‑and‑miss, with broken fittings, drainage problems, and firm or tired mattresses mentioned. The setting suits drivers and pre‑cruise guests, though it is not central, so taxis or a car are commonly needed. Overall, it suits short stays and cruise stopovers if you prioritise convenience over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Onsite parking is frequently mentioned and usually carries a fee, though some bookings note registration for free parking; beyond this, guests report limited entertainment or things to do.

Related guest reviews

10

Cheryl

May 17, 2025

·

Stayed 1 night

Parking is tight and few spaces but located right off the motorway making it easy to get to other parts of the city and surrounding areas. Staff was wonderful and accommodating.

8

Louise

Sep 28, 2025

·

Stayed 1 night

Clean and very comfortable Great breakfast Lovely staff Towels not ready due to washing machine issues No regular tea bags or coffee, drinking water in room just earl grey Disappointed that we had to pay an additional£7.50 for parking

8

Keli

Oct 24, 2025

·

Stayed 1 night

Clean hotel but no entertainment and nothing to do

6

David

Aug 14, 2024

·

Stayed 2 nights

The hotel is ordinary. It's a bit dated and a bit soulless but if you are just sleeping there it's perfectly fine. The staff I interacted with were efficient and friendly. The is a #5 a day charge for the car park which is administered by a third party firm so make sure you factor this into your stay and register your vehicle when you check-in. I used the digital key option and went to straight to my room without visiting reception, which was convenient but I am expecting to receive a parking ticket at some point.

10

Dalia

Aug 29, 2025

·

Stayed 1 night

The staff were helpful and welcoming. They reminded guests at check in to register the vehicle registration for the free parking. It was something I found unclear from Expedia and other reviews. I was so relieved to congregate free parking when I arrived, especially as there were signs in the car parking listing the rates. Tasty food, complimentary fruit and warm cookies from the reception staff. Comfortable beds. Happy customers.

6

Doug

Dec 19, 2025

·

Stayed 1 night

Room was nice enough, but very disappointed to be charged £7.50 to park my car which I was informed was heavily advertised, which I hadn't seen anywhere. Not a lot of money, but it felt very underhand in the way I was told and charged.

8

Kerry

Oct 9, 2025

·

Stayed 1 night

Friendly staff and good service. Rooms are a good size and very clean. I don't think it's right to charge for parking though, it should be part of the rate when you're staying.

6

Tina

Apr 11, 2025

·

Stayed 1 night

Upon arrival very long wait at reception I had booked a family room but second bed not made so I had to queue again. I was not informed about parking charges over £7 per night but blue badge your ok. All disabled spaces were full. The room was nice and clean and so was the hotel. It was quiet too and we slept well. I put the towels in the bath at night to stop the drip from the broken valve in shower. Cookies were nice upon arrival and hotel was situated close to motorway so easy for us to be on route in the morning.

6

Richard

Aug 9, 2025

·

Stayed 1 night

The hotel was by itself with its Carpark yet I was informed on arrival that parking was charged for at ap price of £7.50 yet the management had a disclaimer in the carpark regarding loss or damage and no security in car park so what was i paying for???

8

Manish

Dec 27, 2023

·

Stayed 4 nights

Room was nice although making ip the room was hit and miss during my 4 night stay. Bins weren’t emptied (despite being full) and coffee cups not cleaned out on most days. Beware of the parking charges as these were highlighted when checking in and I only noticed the charge on the bill when checking out.

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Cleanliness

Cleanliness feedback is mixed: many guests find rooms and public areas clean, yet several report lapses such as dusty or unclean rooms, lingering odours, stained grout, or housekeeping not servicing rooms during multi night stays.

Related guest reviews

6

Craig

Apr 10, 2023

·

Stayed 3 nights

The hotel was okay, the window was screwed shut, I believe this was probably due to the rotted wooden walkway to the external. The room was not clean on the first day of the stay and on the second, whilst the cleaning was excellent the tea and coffee making facilities were not restocked.

4

Ashish

Apr 23, 2025

·

Stayed 3 nights

The stay was for 3 nights but despite of following instructions needed for the staff to clean the property , it was not cleaned for the entire stay. The coffe cups were not washed , the used towels were not changed. We came back every night to view the coffe mugs not cleaned, the used towels were hanged behind the door on the cogs despite of putting those on floor as instructions mentioned for cleaning staff to be cleaned even the stained beddings that we saw on first night were not changed despite of instructions.To sum it up, totally unpleasant and unhygienic experience due to cleaning staff’s lack of diligence. I can share photos that I have taken which we showed to reception while checking out and what we got was a plain sorry.

8

Madan

Apr 29, 2025

·

Stayed 1 night

Room was not clean can see spider web.

10

Mark

Mar 21, 2023

·

Stayed 1 night

Very clean & modern - superb experience.

10

Emma

Nov 25, 2025

·

Stayed 1 night

Really bice hotel. Room clean, spacious and overall just a lovely hotel

6

Samantha

Aug 14, 2025

·

Stayed 3 nights

I have been different 4* hotel, but I didn’t respect like this service since we checked in. 1)Parking- Different staff said different things. 2)Bedroom- Towels are yellowish colour, not white. Beding Cover and pillowcases, they both have greasy smell, and spots stain. 3)Bathroom- Shower rail holder was broken, shower head was yellowish, hand basin was blocked. 4)I didn’t expect I need to pay for hot chocolate for myself, one of the receptionist said because I ordered from the bar.( But the things was, nobody in the reception how can I ask?) 5)I didn’t expect there were No chocolate powder offer in the room at all, only essential brand coffees and Twinnings tea bags. ( Is that a 4* hotel service will be like this??) 6)We finished breakfast in the dining area, but we just hang around to finish our hot drink, one of the staff just shout out and talk with her colleague , breakfast time is finish at 10……(Is that a 4*hotel service will be like this??) 7)I saw different guests try to request something or asking somethings,they seems to have the same answer ( I didn’t know that, no one passed me a message, let me go to find out for that ) lol….lol…. (Is that a 4*hotel service will be like this??) They are only smile on you when you are checked out and leaving the hotel.lol….lol…. The review I wrote which is from my heart,and I went to different Double tree before, they were not like this honestly.Hopefully this review it will help your management team to looking for a new solution

10

Amit

Sep 14, 2025

·

Stayed 1 night

Great place for a short stay. Clean, well maintained rooms.

6

Kevin

Sep 13, 2025

·

Stayed 2 nights

Our room was filthy. No apologies from ens on reception when changing rooms. No plug in the bath so couldn’t have a bath. Cobwebs all on the walls

10

Neil

Oct 5, 2025

·

Stayed 2 nights

Friendly and helpful staff on reception. Room was very clean and tidy.

6

Ray

Jun 15, 2024

·

Stayed 1 night

First impressions good but bathroom wash hand basin plug hole blocked, so water backed up going down drain, grout very discoloured around bath/shower and in the morning we had a lukewarm shower and weren’t the only ones to complain about lack of hot water. We were told hotel full and hot water system couldn’t cope! The bed mattress is also rather firm, so will suit some better than others. We paid £15 each for breakfast, as we’d read reviews about it being a good breakfast but by 9am they had run out of croissants, only white bread for toast and no healthy option cereals, such as oats or granola. They did refund us the £5 parking fee for one night. Wouldn’t stay again. Just as comfy in a Premier Inn and a lot cheaper!

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Rooms

Rooms are generally spacious and comfortable, but recurring issues include ineffective heating or AC, occasional lack of hot water, noise from corridors, and patchy in room amenities like Wi‑Fi.

Related guest reviews

4

David

Mar 31, 2024

·

Stayed 1 night

Bedroom was clean and bed was comfortable but reception staff were disinterested. There's a charge for parking your car (even for Hilton Honors members). WiFi was tediously slow and borderline unusable (don't expect to be able to access social media let alone stream content).There are better hotels in Southampton.

6

David

May 5, 2024

·

Stayed 1 night

My room had no hot water

6

Sheila

Jan 17, 2024

·

Stayed 1 night

I stayed for just one night for business. There was only 1 person on reception at 4pm so had to queue awhile to check in. Room was nice and spacious, bed comfy and lovely soft pillows were provided but the room was cold. I turned up the heating using the controller on the wall (to 23C for fast action) but no warm air came out of the vents. I tried several more times, eventually turning it up to 29C to see if that worked, but no, still tepid air. Eventually I went to bed to keep warm (and listened to a low background hum of equipment running in the background, not my heating fan as that was off because of the cold air being blown out). Overnight temperatures outside dropped to -3C and the room was really cold at 6:30am but still would not respond to turning up the temperature control. Had to stay in the bathroom after a very hot shower to stay warm (and there was black mold around the shower sealant that needs to be sorted out). However, food was good and staff very friendly & helpful - no complaints there; but on balance, probably wouldn't stay there again.

8

JW

May 18, 2024

·

Stayed 1 night

Our room was quiet noisy we could hear everyone who passed as the sound proofing of the door wasn’t great and we were by the reception and lift lobby.

6

Gaynor

May 9, 2025

·

Stayed 1 night

Room very cold as heating not working.

4

Khalid

Jan 8, 2024

·

Stayed 1 night

Our room heating did not work. It took someonw over 3 hours to come and check and acknowledge that there was somethjng wrong. Then they took another 2 hrs to try to fix while we waited in cold room until after midnight. An angineer then brought a broken leg oil based plug in radiator that was not suffice for the room size. Thr reception said we cannot change room as fully booked. It was overall awful to also learn that this was ongoing issue with this hotel rooms.

8

Brent

Jan 10, 2024

·

Stayed 1 night

A very nice comfortable however the room was very cold & i couldn't get the heating to work

10

Sarah

Oct 19, 2024

·

Stayed 1 night

Had a standard room and was very impressed - bed was comfortable and pillows were fluffy and clean (no lumps!). Full size bathroom products, amazing shower, free water in room, cookie on arrival. Convenient for town centre, short taxi drive away. Highly recommend!

10

Emma

Nov 25, 2025

·

Stayed 1 night

Really bice hotel. Room clean, spacious and overall just a lovely hotel

6

Deborah

Aug 17, 2025

·

Stayed 1 night

Everything was great but room did not cool well. Staff came and turned up fan speed. We had to open window to cool room.

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Service

Staff are widely described as friendly and helpful across teams, though some guests experienced slow check‑in, booking or billing errors, and inconsistent follow‑up when problems arose.

Related guest reviews

2

eleanor

Apr 25, 2025

·

Stayed 2 nights

Booked four rooms for my boss, and spoke to the hotel before arriving to make sure all was well, but upon arrival the hotel claimed Expedia had cancelled one. Spoke to Expedia and that wasn’t the case. They also tried to double charge for breakfast. Would not use them again.

10

Elizabeth

Nov 17, 2025

·

Stayed 1 night

We had a great stay made memorable by the hard working girl on reception who couldn’t have been more helpful

2

James

Aug 2, 2024

·

Stayed 1 night

Poor check in

8

Nathan

Oct 5, 2025

·

Stayed 1 night

Check in took ages approx 15 mins per person

10

Gregg

Nov 3, 2025

·

Stayed 2 nights

Check in fast, friendly efficient. Room exceptionally clean. Restaurant, visually a little tired. Restaurant staff absolutely made up for that - friendly, and willing to go the extra mile. Food was really good, small menu - but with our party of 10 - cooked to perfection, and served promptly, even though the rest of the restaurant looked busy as well. Bar staff, very friendly. Special mention to Jeven who kept up with our large group orders, in the evening (Saturday 1st November)

2

Sade

May 31, 2024

·

Stayed 1 night

The check out lady at the end was sooooo rude. The bed sheets were not clean, the lady who helped us with breakfast was lovely! We were charged twice for parking once when booking then when checking in poor service, I’m disabled so was very disappointed with the check out service waited ages the. She was so rude. Disappointed will not be visiting again as I frequently visit Southampton but will stay else where.

2

Marc

May 17, 2025

·

Stayed 1 night

The property faile dto honor our confirmed reservation and tossed us like a bag of trash. I would not recommend the property to my worst enemy.

10

Gary

Mar 15, 2025

·

Stayed 1 night

Great Staff! Easy check in/ checkout.

2

richard

Feb 17, 2025

·

Stayed 1 night

Not a good experience. The 1st room had a heating problem so we were moved to a second room. The second room also had a heating problem but we did not have time to change a 3rd time as we were due out. As expected it was a cold night but this was compounded in the morning with no hot water. On check-out the front desk staff were great and promised to send a voucher by way of apology. After 2 months no voucher had been received so I contacted the Hotel. The reply I got back from the Hotel Operations Manager said “Unfortunately we suffered some issues due to an malfunction in one of our external units that affected several rooms . However as you were moved for the majority of the remained of your stay I do not believe your experience warrants a refund . I am unsure of who you spoke to regarding a voucher or a refund as I have no communication regarding this & the staff on shift would not have been authorised to of done this” Two follow up e-mails remained unanswered. So beware if front desk staff promise you things they are no authorised to do.

10

Kerry

Nov 9, 2025

·

Stayed 1 night

It was our first time coming to this hotel and we had such a lovely and relaxing time everything was clean and tidy the staff were so welcoming

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Location

Convenient for motorists and pre‑cruise stays, with quick access to the motorway and a short taxi ride to the cruise terminal; however, it is not central, so many rely on cars or taxis.

Related guest reviews

10

Ahoefa

Nov 7, 2024

·

Stayed 1 night

Easy to get to. Great customer service. However, not close to the city center.

8

Shu

Aug 25, 2025

·

Stayed 2 nights

This hotel is suitably close to centre of Southampton. If you travel by car then it is very easy to access. The place is quiet and good dining options available at the hotel.

8

Lai Kei

May 30, 2024

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Stayed 3 nights

We stayed 3 night and everything is good. Easy to access to town centre.

10

Edward

Sep 20, 2025

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Stayed 1 night

Wonderful hotel and beautiful rooms ina quiet section of Southampton. Easy transportation options to the cruise port. Highly recommended for overnight stays.

6

Ruchi

Apr 20, 2025

·

Stayed 3 nights

It's about 15 mins drive from the city center and not feasible if you do not have a car.

10

Cecile

Jun 12, 2025

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Stayed 1 night

Quiet, away from the hubbub of the cruise terminal - but 10-15 min Uber ride away. Nice bar, tasty food and very pleasant staff!

8

Carl

Apr 20, 2025

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Stayed 1 night

Nice and quiet, stayed the night prior to going on a cruise at the port (16 mins drive). The hotel is in a wooded area which is pleasant. The rooms were great and clean apart from the floors wernt being hoovered next to the desks or under the bed (found that out when trying to find an earring)

10

Richard

Jun 4, 2023

·

Stayed 1 night

You are away from everything and without a car you have limited mobility. £42 taxi ride from the Southampton CruisePort. Facility is very nice.

8

Jing

Jul 1, 2024

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Stayed 1 night

Lots of parking. Quiet place. Just a little far away from downtown, but Uber is always available.

10

Allyson

May 26, 2025

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Stayed 1 night

Stayed here the night before leaving on a cruise. Decent breakfast buffet with on call taxi. Relatively close to the cruise terminal. The best bet for a pre-cruise stay.

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Dining

Dining is inconsistent: several reports of slow service, limited or unavailable menu items, and breakfasts running low or feeling overpriced, balanced by some positive meals and decent breakfast spreads.

Related guest reviews

6

ILONA

Nov 21, 2024

·

Stayed 1 night

Happy with the room, however breakfast was terrible.

8

Adrian

Jan 7, 2025

·

Stayed 1 night

Hotel accommodation is fine, restaurant is crap

8

Sandie

May 23, 2024

·

Stayed 1 night

Disappointed with the breakfast. Arrived at 10am (still 1hr of service to go) and they had run out of bacon, fried eggs, scrambled eggs and about 2 sausages left. There was also no bread for the toaster or teabags. The pancake machine was also showing an error message. Several guests were milling around trying to find something to eat, complaining of poor choice and having to wait for stocks to be refilled.We had to wait at least 10 minutes for fresh supplies of the hot food to arrive.

6

Bob

Aug 20, 2024

·

Stayed 1 night

We went for a meal at 7 pm and a lot of the things on the menu were not available so I had to order something I didn’t really want. I could have understood this at 9.30 or so but not 7pm.

8

Tarandeep

Jul 21, 2024

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Stayed 1 night

4 star for this lovely property. Would have given 5 but their breakfast was not up to mark, very limited option for vegetarians.

8

Kimberly

Aug 25, 2025

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Stayed 1 night

Staff were great and very helpful, comfortable bed and quiet room. Unfortunately , the food in the restaurant wasn’t the greatest and breakfast expensive for what it was.

8

Philip

Feb 17, 2025

·

Stayed 1 night

Service in the restaurant was slow but other than that it was a lovely property

8

Chris

Oct 26, 2025

·

Stayed 1 night

Restaurant staff very friendly but food quality poor

4

Arronveer

Aug 17, 2025

·

Stayed 2 nights

Do not order food at the restaurant inside the hotel. We had to wait 3 hours and when the food came it was totally wrong. Countless things couldn't be ordered either as ingredients were missing or "off" in the kitchen. Birthday event ruined. Manager was very aggressive and defensive when raising the issue.

10

Helena

Dec 8, 2024

·

Stayed 1 night

The hotel was lovely and modern with great decor and interior. It was clean and the staff were lovely. Our room was spacious. The breakfast had lots of choice too

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AI-generated summary based on recent guest reviews

Month	Average price
January	$76
February	$82
March	$94
April	$101
May	$133
June	$152
July	$159
August	$138
September	$167
October	$112
November	$92
December	$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $170	5 $161
6 $109	7 $97	8 $179	9 $144	10 $135	11 $265	12
13 $98	14 $114	15 $238	16 $155	17 $170	18 $328	19 $174
20 $102	21 $128	22 $177	23 $193	24 $183	25 $193	26 $181
27 $84	28 $112	29 $154	30 $145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $193	3 $96
4 $80	5 $102	6 $154	7 $145	8 $94	9 $162	10 $363
11 $80	12 $130	13 $141	14 $143	15 $126	16 $108	17 $128
18 $80	19 $104	20 $123	21 $102	22 $102	23 $136	24 $105
25 $79	26 $104	27 $130	28 $117	29 $95	30 $105	31 $95

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Monthly average prices

About this property

Location

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What guests think

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