JW Marriott Hotel Surabaya
Property description
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Guest reviews
Fabulous
Based on 2,803 verified reviews
Who stays here?
Business
54%
Couple
13%
Family
20%
Group
6%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
Across numerous reviews, guests describe JW Marriott Hotel Surabaya as a well-run, service-focused property with spacious rooms, an excellent Executive Lounge, strong breakfast and dining options, and a well-equipped fitness center, creating comfortable stays for business and leisure travelers.
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Guanghui
Mar 10, 2026
·
Stayed 1 night
RIFAT
Oct 10, 2025
·
Stayed 3 nights
Monica
Aug 31, 2025
·
Stayed 9 nights
Guanghui
Mar 23, 2025
·
Stayed 3 nights
Anshul
Mar 9, 2025
·
Stayed 2 nights
Location
In the heart of Surabaya, JW Marriott Surabaya is within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. This family-friendly hotel is 2 mi (3.2 km) from Tunjungan Plaza.
More location infoFAQs
Parking is available on-site and is limited. Valet parking is also offered for a fee of IDR 100,000 per stay.
Full breakfasts are available daily from 6 AM to 10:30 AM for a fee of approximately IDR 469,480 for adults and IDR 234,740 for children.
No pets and no service animals are allowed at this property.
Check-in is at 2:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
Airport shuttle services are available for a fee of IDR 600,000 per person. Guests must contact the property 24 hours prior to arrival to arrange the transfer.
The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms can be confirmed by contacting the property.
The hotel is located in the heart of Surabaya, within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. Tunjungan Plaza is just 0.5 km away, and the preferred airport, Surabaya (SUB-Juanda), is 19.9 km from the property.
Yes, the hotel features an outdoor swimming pool, which is available seasonally. Guests can enjoy the pool during operational hours.
One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
The property offers rollaway beds for a fee of IDR 605,000 per night, and advance request or confirmation is required.
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