JW Marriott Hotel Surabaya
Avg. for October
Prices for JW Marriott Hotel Surabaya
Select dates to see prices and availability
Avg. for October
Monthly average prices
Nightly prices at JW Marriott Hotel Surabaya average $81 in August, the cheapest month, and $115 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $109 |
| February | $111 |
| March | $106 |
| April | $105 |
| May | $101 |
| June | $98 |
| July | $87 |
| August | $81 |
| September | $83 |
| October | $106 |
| November | $113 |
| December | $115 |
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Oct · $106
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Most expensive: December (~$115)
Cheapest: August (~$81)
About this property
Amenities
Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Business amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Surabaya? This hotel has 132482 square feet (12308 square meters) of space consisting of a conference center and 14 meeting rooms. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service.
Dining
Enjoy international cuisine at Pavilion Restaurant, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 407 air-conditioned rooms featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and designer toiletries.
Location
In the heart of Surabaya, JW Marriott Surabaya is within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. This family-friendly hotel is 2 mi (3.2 km) from Tunjungan Plaza.
What's nearby
Tunjungan Plaza(0.3 miles)
BG Junction(0.4 miles)
Grahadi(0.7 miles)
Surabaya Youth Center(0.9 miles)
Joko Dolog Statue(1 miles)
Dyandra Convention Center Surabaya(1.1 miles)
Hero Monument and November 10th Museum(1.1 miles)
Heroic Monument(1.1 miles)
Surabaya Grand Mosque(1.1 miles)
Sharp Bamboo Monument(1.1 miles)
Grand City Surabaya(1.2 miles)
Gereja Perawan Maria Tak Berdosa(1.3 miles)
Balai Pemuda(1.4 miles)
Surabaya Plaza Shopping Mall(1.4 miles)
World Trade Centre(1.5 miles)
The preferred airport for JW Marriott Surabaya is Surabaya (SUB-Juanda)(12.4 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Location
Tunjungan Plaza (0.3 miles)
BG Junction (0.4 miles)
Grahadi (0.7 miles)
Surabaya Youth Center (0.9 miles)
Joko Dolog Statue (1 miles)
Dyandra Convention Center Surabaya (1.1 miles)
Guest reviews of JW Marriott Hotel Surabaya
Based on 2,888 verified reviews
Who stays here?
Business
54%
Couple
13%
Family
20%
Group
6%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
Across numerous reviews, guests describe JW Marriott Hotel Surabaya as a well-run, service-focused property with spacious rooms, an excellent Executive Lounge, strong breakfast and dining options, and a well-equipped fitness center, creating comfortable stays for business and leisure travelers.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
What guests think
Across numerous reviews, guests describe JW Marriott Hotel Surabaya as a well-run, service-focused property with spacious rooms, an excellent Executive Lounge, strong breakfast and dining options, and a well-equipped fitness center, creating comfortable stays for business and leisure travelers.
Staff are frequently praised for warmth, professionalism, and smooth check-ins. The location is described as convenient near malls and lively streets. A few note limited recognition of VIP perks and higher prices at some dining outlets and room service, while one mentioned cigarette smoke in a non-smoking room. Expect polished service, spacious comfort, and strong amenities.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Multiple reviews highlight a well-equipped fitness center and a highly regarded Executive Lounge.
Related guest reviews
Alvin
May 7, 2023
·
Stayed 2 nights
Charissa
Apr 9, 2023
·
Stayed 3 nights
Monica
Aug 31, 2025
·
Stayed 9 nights
Robert
Feb 22, 2025
·
Stayed 2 nights
Christopher F
Jan 27, 2024
·
Stayed 2 nights
Kwai Lam
Jun 23, 2025
·
Stayed 2 nights
Jacqueline
Jan 30, 2023
·
Stayed 4 nights
Manou
Jul 3, 2024
·
Stayed 1 night
Guanghui
Mar 23, 2025
·
Stayed 3 nights
Anshul
Mar 9, 2025
·
Stayed 2 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Reviews repeatedly mention very clean rooms and public areas; one guest reported cigarette smoke in a non-smoking room.
Related guest reviews
Vincent
Apr 14, 2024
·
Stayed 2 nights
Alvin
May 7, 2023
·
Stayed 2 nights
Charissa
Apr 9, 2023
·
Stayed 3 nights
Christopher F
Jan 27, 2024
·
Stayed 2 nights
Sando
May 13, 2024
·
Stayed 3 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are consistently described as spacious, comfortable, and well equipped, with some noting modern, luxurious finishes and city views.
Related guest reviews
KOJI
Feb 12, 2026
·
Stayed 1 night
Eloise
Jun 2, 2024
·
Stayed 2 nights
Alvin
May 7, 2023
·
Stayed 2 nights
Charissa
Apr 9, 2023
·
Stayed 3 nights
Alexandre
Mar 1, 2025
·
Stayed 5 nights
Lynn
Nov 11, 2024
·
Stayed 1 night
Sando
May 13, 2024
·
Stayed 3 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is a standout, with friendly, professional staff and smooth check-ins; a few guests noted confusion around VIP perk recognition.
Related guest reviews
Restu
Apr 13, 2024
·
Stayed 1 night
KOJI
Feb 12, 2026
·
Stayed 1 night
rusiani
May 1, 2023
·
Stayed 2 nights
Monica
Aug 31, 2025
·
Stayed 9 nights
Alexandre
Mar 1, 2025
·
Stayed 5 nights
Lynn
Nov 11, 2024
·
Stayed 1 night
Robert
Feb 22, 2025
·
Stayed 2 nights
Guanghui
Mar 23, 2025
·
Stayed 3 nights
Anshul
Mar 9, 2025
·
Stayed 2 nights
Ryo
May 16, 2024
·
Stayed 2 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Guests describe the location as convenient, near malls and lively streets.
Related guest reviews
Kathy
Sep 15, 2024
·
Stayed 1 night
Alexandre
Mar 1, 2025
·
Stayed 5 nights
Kwai Lam
Jun 23, 2025
·
Stayed 2 nights
Ivan
Mar 23, 2023
·
Stayed 3 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast earns strong praise for variety and quality, and on-site venues like Imari, Pavilion, and Uppercut are well regarded; a couple of reviews mention higher prices and costly room service.
Related guest reviews
Vincent
Apr 14, 2024
·
Stayed 2 nights
Eloise
Jun 2, 2024
·
Stayed 2 nights
Alvin
May 7, 2023
·
Stayed 2 nights
Jacqueline
Feb 4, 2024
·
Stayed 3 nights
Monica
Aug 31, 2025
·
Stayed 9 nights
Alexandre
Mar 1, 2025
·
Stayed 5 nights
Lynn
Nov 11, 2024
·
Stayed 1 night
Robert
Feb 22, 2025
·
Stayed 2 nights
Jacqueline
Jan 30, 2023
·
Stayed 4 nights
Sando
May 13, 2024
·
Stayed 3 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Novy Therese
Jul 16, 2026
·
Stayed 5 nights
Herda
May 4, 2026
·
Stayed 1 night
Herda
May 3, 2026
·
Stayed 2 nights
Guanghui
Mar 10, 2026
·
Stayed 1 night
RIFAT
Oct 10, 2025
·
Stayed 3 nights
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 14:00 to 00:00
Before 12:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about JW Marriott Hotel Surabaya
Is parking available at the hotel?
Parking is available on-site and is free for guests. Valet parking is also offered for a fee of IDR 100,000 per stay. Reservations are not required.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 6 AM to 10:30 AM for a fee of approximately IDR 469,480 for adults and IDR 234,740 for children.
Are pets allowed at the hotel?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in time is at 2:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
Is there an airport shuttle service available?
Airport shuttle services are available for a fee of IDR 600,000 per person. Guests must contact the property 24 hours prior to arrival to arrange the transfer.
What accessibility features does the hotel offer for guests with disabilities?
The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details regarding room accessibility can be confirmed by contacting the property.
Where is the hotel located in relation to local attractions?
The hotel is located in the heart of Surabaya, within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. Tunjungan Plaza is just 0.5 km away, and the preferred airport is Surabaya (SUB-Juanda), located 19.9 km from the hotel.
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor swimming pool that is available seasonally. Guests can enjoy the pool during operational hours.
What are the hotel's policies regarding children?
One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The hotel is family-friendly and offers amenities suitable for children.
Does the hotel provide extra beds or cribs for guests?
The hotel offers rollaway beds for a fee of IDR 605,000 per night. Advance request or confirmation is required for availability.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-16: NO DATA
- 2026-10-17: 102.52514615287781USD
- 2026-10-18: 102.52514615287781USD
- 2026-10-19: 102.52514615287781USD
- 2026-10-20: 109.13992334098816USD
- 2026-10-21: 119.06599795799256USD
- 2026-10-22: 119.06599795799256USD
- 2026-10-23: 112.45122076988221USD
- 2026-10-24: 102.52514615287781USD
- 2026-10-25: 95.87125490036011USD
- 2026-10-26: 102.52514615287781USD
- 2026-10-27: 105.83644358177186USD
- 2026-10-28: 105.83644358177186USD
- 2026-10-29: 105.83644358177186USD
- 2026-10-30: 102.52514615287781USD
- 2026-10-31: 102.52514615287781USD
- 2026-11-01: 92.60688920555116USD
- 2026-11-02: 105.83644358177186USD
- 2026-11-03: 99.22166639366151USD
- 2026-11-04: 99.22166639366151USD
- 2026-11-05: 99.22166639366151USD
- 2026-11-06: 106.3380259540558USD
- 2026-11-07: 105.83644358177186USD
- 2026-11-08: 89.2955917766571USD
- 2026-11-09: 99.69797849159241USD
- 2026-11-10: 99.22166639366151USD
- 2026-11-11: 109.13992334098816USD
- 2026-11-12: 109.13992334098816USD
- 2026-11-13: 105.83644358177186USD
- 2026-11-14: 105.83644358177186USD
- 2026-11-15: 89.2955917766571USD
- 2026-11-16: 99.22166639366151USD
- 2026-11-17: 99.22166639366151USD
- 2026-11-18: 99.22166639366151USD
- 2026-11-19: 100.36274614639282USD
- 2026-11-20: 105.83644358177186USD
- 2026-11-21: 105.83644358177186USD
- 2026-11-22: 89.2955917766571USD
- 2026-11-23: 99.22166639366151USD
- 2026-11-24: 99.22166639366151USD
- 2026-11-25: 100.36274614639282USD
- 2026-11-26: 100.36274614639282USD
- 2026-11-27: 105.83644358177186USD
- 2026-11-28: 105.83644358177186USD
- 2026-11-29: 89.2955917766571USD
- 2026-11-30: 99.22166639366151USD
- 2026-12-01: 105.83644358177186USD
- 2026-12-02: 107.05359131774902USD
- 2026-12-03: 107.05359131774902USD
- 2026-12-04: 102.52514615287781USD
- 2026-12-05: 102.52514615287781USD
- 2026-12-06: 102.52514615287781USD
- 2026-12-07: 102.52514615287781USD
- 2026-12-08: 105.83644358177186USD
- 2026-12-09: 105.83644358177186USD
- 2026-12-10: 105.83644358177186USD
- 2026-12-11: 102.52514615287781USD
- 2026-12-12: 102.52514615287781USD
- 2026-12-13: 102.52514615287781USD
- 2026-12-14: 102.52514615287781USD
- 2026-12-15: 105.83644358177186USD
- 2026-12-16: 105.83644358177186USD
Check-in must be done by someone who is at least 17 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
Business details
Property registration number 55110, 9120104332057
- Fee for full breakfast: approximately IDR 469480 for adults and IDR 234740 for children
- Airport shuttle fee: IDR 600000 per person
- Valet parking fee: IDR 100000 per stay
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: IDR 907500 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Services
Business Center
Dry Cleaning
Housekeeping
Banquet Facilities
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Garden
Pool Outdoor
Live Music
Evening Entertainment
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Internet
Free Wi-Fi
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Kids Club
Picnic Area/Tables
Breakfast in the Room
Family Room
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Airport shuttle
Valet Parking
Free Parking
Area Shuttle (free)
Parking (Limited)
Parking Onsite