Name: Four Points by Sheraton Shenzhen
Address: 5 Gui Hua Rd, Shenzhen Central Business District, Shenzhen, Shenzhen (and vicinity), China, Shenzhen, Guangdong, China
Rating: 7.98

Guest reviews

8

Good

Based on 671 verified reviews

Who stays here?

Business

60%

Couple

13%

Family

7%

Group

9%

Solo

9%

What guests think

AI-generated summary based on recent guest reviews

At Four Points by Sheraton Shenzhen, reviewers describe an aging property with dated rooms, mixed cleanliness, and mostly friendly service, praise the breakfast and border proximity, but note limited nearby dining, slow Wi-Fi, and occasional maintenance or facility disruptions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

lac vinh

Mar 31, 2026

·

Stayed 1 night

Clean room big, and the breakfast has a lot of selection

10

Naotoshi

Nov 13, 2025

·

Stayed 2 nights

Good

10

GAUTAM

Nov 1, 2025

·

Stayed 2 nights

Its a great hotel to stay in.. definitely recommended

4

Harkaran

Oct 19, 2025

·

Stayed 3 nights

Hotel room was not very clean with stain on sheets carpets and curtains. The bathroom fixtures were loose and the hotel overall is in need of a refurb. The room also had a smell of tobacco. Breakfast was good, lots of choice.

6

Rohan

Oct 18, 2025

·

Stayed 7 nights

Place was quite dated and janky. Black Mold in the bathroom. Carpets were not clean. Wifi was super slow. shower curtain broke off and fell a day before I was leaving. One of the lamp plugs was broken with wires exposed and was live. Luckily I noticed it and unplugged it. Reception desk barely spoke any english (Yes I know I was in another country, but if it's a sheraton name and they're catering to foreign visitors, they should have at least a couple people that understand the language). Translation apps were hard to use for specific questions. Had to figure it out myself. staff was all young kids (Teenagers, or barely in their 20s and had no idea what I was asking for). There was only one guy named Bruce that was helpful, but I was on my own when he was not working. Other than breakfast, the food was not good at all. The lobby restaurant had limited options. It's far away from other food choices and unless you understand the language, the food delivery app was impossible to use. hotel is not located in any walkable area so you had to take a 15 min taxi ride to get to any major populated areas.

5 Gui Hua Rd, Shenzhen Central Business District, Shenzhen, Shenzhen (and vicinity), China

Location

A stay at Four Points by Sheraton Shenzhen places you in the heart of Shenzhen, within a 5-minute drive of Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. This hotel is 3.1 mi (5.1 km) from Huaqiangbei and 5.2 mi (8.4 km) from Splendid China Folk Village.

Shenzhen Convention and Exhibition Center(1.5 miles)

Shenzhen Bay(1.8 miles)

Shenzhen Central Park(1.9 miles)

Coco Park Shopping Center(2.2 miles)

Huanggang Border Crossing(2.3 miles)

Huanggang Port(2.4 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 12:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of CNY 35 per day, which includes in/out privileges. No reservation is required.

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately CNY 208 for adults and CNY 104 for children.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details on room accessibility are not provided.

The property is located in the heart of Shenzhen, within a 5-minute drive of Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. It is approximately 3.1 miles from Huaqiangbei and 5.2 miles from Splendid China Folk Village.

Yes, the property features an outdoor swimming pool that is open seasonally from January to December, with access available from 6:00 AM to 10:00 PM.

One child 17 years old or younger can stay free when occupying the parent or guardian's room, using existing bedding.

The property offers rollaway beds for a fee of CNY 233 per night. Advance request or confirmation may be required for availability.

Four Points by Sheraton Shenzhen

Amenities

Property description

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Guest reviews