Shenzhen Grand Skylight Garden Hotel

The hotel receptionists are all very helpful, however, housekeeping can really be improved. They need more training to keep their services consistent. There are days where amenities weren’t topped up and that when you put the card to show you want the beddings changed, they only change the bed with the card on it and not both (we stayed in a twin room). Their excuse was the card is on one bed so they changed the beddings on that bed. By the way they only give you one of those cards. Honestly, it sounded like laziness than “following the rules”. The hotel itself is a good stay - comfortable beds and good range of amenities available (toothpaste and toothbrushes, shavers, shower cap, comb, slippers, coffee/tea). But poor soundproofing - you can easily hear traffic outside, next door conversations, and even people’s karaoke from the lower floors. Can’t give more than 3 stars in general, but want to make a special out to Nelson for his outstanding service and for going above and beyond at the reception desk. He always have a great smile and seems to know everything - deals with all my queries swiftly and confirms our request before going ahead. He alone deserves 5 stars.

Upon arrival, we were disappointed that none of the hotel staff at the reception desk spoke Cantonese nor English. We resorted to voice translation on the phone, which was very inconvenient. Our reservation clearly indicated 3 adults, and housekeeping arrived with a rollaway cot bed; however, the cot was hard and squeaky. The reservation also indicated special refreshments for this room rate and nothing was provided except for a few cans of soda in the fridge. We were disappointed based on their advertisement and what was actually provided.

helpful staff。 clean room, although some guests are smoking inside

Ok

There are little shops in the neighborhood because it’s close to Tianmian Village. The hotel was clean and staffs were friendly. But it’s not super close to a subway station. And there is no regulations on laundry use, some people will just leave their clothes in washer or dryer without taking out on time.