Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7:30 AM to 10:00 AM for a fee of approximately CNY 38 for adults and children.

What are the standard check-in and check-out times?

Check-in is from 12:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel offers step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Shenzhen, within a 5-minute drive of Dongmen Pedestrian Street and Luohu Port, and is approximately 2.4 mi (3.8 km) from Huaqiangbei and 4.7 mi (7.6 km) from Shenzhen Convention and Exhibition Center.

Shenzhen Kaili Hotel, Guomao Shopping Mall

What guests think

Across the reviews, Shenzhen Kaili Hotel, Guomao Shopping Mall is praised for its very convenient location by Guomao metro and malls, and for friendly, helpful staff who often accommodate requests and handle changes smoothly.

Guests like large, comfortable rooms and quiet options, though several describe dated interiors, weak sound insulation, unreliable Wi‑Fi, temperature control quirks, and occasional issues with sealed or tinted windows and promised views. Cleanliness and maintenance feedback is mixed, with reports of mold, pests, hallway odors, smoke on non‑smoking floors, and missed refills alongside comments calling rooms clean or tidy. A practical base for shopping and transit access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

10

TOSHIYUKI

May 4, 2023

·

Stayed 1 night

ビザ発行で深圳入国出来なく翌日の宿泊に変更もスムーズにして頂き、スパ付きで最高です

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: some guests found rooms clean or tidy, while others reported mold, cockroaches, hallway odors, smoke on non‑smoking floors, and occasional housekeeping misses.

Related guest reviews

6

RAFAEL OLIVET

Apr 17, 2025

·

Stayed 1 night

Moldy, but convenient

8

WAI KWOK BRYAN

Oct 29, 2025

·

Stayed 1 night

Staff nice service and room clean

6

Ho Yi

May 6, 2023

·

Stayed 2 nights

隔音差，殘舊，但冷氣充足涼快，酒店位置極好

Translate

4

WJ

Apr 21, 2025

·

Stayed 1 night

Very old, not well kept

10

YIN YUK

Oct 25, 2023

·

Stayed 1 night

方便，企理

Translate

4

Cheuk Ho

Feb 20, 2024

·

Stayed 1 night

有蟑螂，好恐怖。

Translate

8

YUK KEI

Mar 4, 2023

·

Stayed 1 night

我住的是無煙樓層，但都感受到煙味，希望酒店能監控，防防止住客在無煙樓層食煙

Translate

6

Sungki

Jan 16, 2026

·

Stayed 1 night

난방이 안되고 오래된건물이라서..안깨끗함 다만 친절하고...위치는좋음

Translate

8

Keith

Mar 23, 2024

·

Stayed 3 nights

Good location. About 15min walk to Dongmen. Big room. However, not provided with coffee or tea bags. Not very good housekeeping service, did not refill bath gel.

8

Helen

Mar 28, 2024

·

Stayed 1 night

Good location if you wanted to go shopping. If not the metro is about a 5 minute walk. There is a restaurant across the street that closes quite late for those who like eating later in the night. What I didn't like about the hotel was that the hallway on our floor had an unpleasant smell, the windows in the room are tinted green, and the shower sometimes goes colder for a few seconds but for the price I can't complain too much.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable, but several reviews note dated furnishings, poor soundproofing, unreliable Wi‑Fi, temperature or heating issues, tinted or sealed windows, and disappointment with views or TV channel availability.

Related guest reviews

10

David

Nov 28, 2025

·

Stayed 3 nights

Very friendly and helpful staff. Nice comfortable room.

6

Sungki

Feb 1, 2026

·

Stayed 1 night

위치는 좋음 히터안나옴

Translate

6

Ho Yi

May 6, 2023

·

Stayed 2 nights

隔音差，殘舊，但冷氣充足涼快，酒店位置極好

Translate

10

Peter J

Jul 27, 2023

·

Stayed 4 nights

The hotel room was amazing. We had a king bed in a large and quite room. The hotel is right next to Guomao metro station which is connected to a large mall. There are abundant food choices everywhere around this hotel. The room, the hotel and the location exceeded my expectations!

8

Keith

Mar 23, 2024

·

Stayed 3 nights

Good location. About 15min walk to Dongmen. Big room. However, not provided with coffee or tea bags. Not very good housekeeping service, did not refill bath gel.

8

Anthony

Nov 22, 2024

·

Stayed 1 night

I booked a city view room but i did not view the city. Instead, the window cannot be opened. That means there is no view at all. I believe I should have discount on this

8

Helen

Mar 28, 2024

·

Stayed 1 night

Good location if you wanted to go shopping. If not the metro is about a 5 minute walk. There is a restaurant across the street that closes quite late for those who like eating later in the night. What I didn't like about the hotel was that the hallway on our floor had an unpleasant smell, the windows in the room are tinted green, and the shower sometimes goes colder for a few seconds but for the price I can't complain too much.

8

YUK KEI

May 29, 2023

·

Stayed 2 nights

唯一不足是電視收不到香港電視。其他樣樣都滿意

Translate

10

Man Fai

Mar 31, 2024

·

Stayed 1 night

房間有點舊，但夠三個人住。但周圍附近好多餐廳好方便，行去東門町都好近，

Translate

8

Sungki

Dec 7, 2025

·

Stayed 1 night

친절하고넓고..위치좋고 다만 어디든같지만 와이파이는 잘안됨

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is consistently praised as friendly and helpful, with staff accommodating special room requests, making changes smoothly, and providing responsive front desk support.

Related guest reviews

10

David

Nov 28, 2025

·

Stayed 3 nights

Very friendly and helpful staff. Nice comfortable room.

10

YUK KEI

Jun 13, 2023

·

Stayed 1 night

我對房間有特別要求, 酒店方面都會盡量滿足, 多謝職員的幫助

Translate

10

TOSHIYUKI

May 4, 2023

·

Stayed 1 night

ビザ発行で深圳入国出来なく翌日の宿泊に変更もスムーズにして頂き、スパ付きで最高です

Translate

10

Patrick

Sep 22, 2023

·

Stayed 3 nights

Staff was excellent and helpful with answering all of our questions. This hotel is close to a train station and is 1 station away from Luohu shopping center. Unfortunately during our stay this train station was closed for maintenance. Cost for taxi to Luohu train station was around 10-20 RMB. Many restaurants and convenient stores in walking distance.

8

WAI KWOK BRYAN

Oct 29, 2025

·

Stayed 1 night

Staff nice service and room clean

10

Hon Kwan

Sep 5, 2023

·

Stayed 6 nights

very nice and helpful front desk staff

10

YUK KEI

May 1, 2023

·

Stayed 1 night

前台職員服務非常好

Translate

10

YUK KEI

Aug 13, 2023

·

Stayed 1 night

員工有禮，客人要求的房間，職員都會盡量安排

Translate

10

Bai Lu

Apr 4, 2024

·

Stayed 1 night

good services

10

YUK KEI

Jun 19, 2023

·

Stayed 1 night

每次要求, 酒店都會盡量做到.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent, convenient location beside Guomao metro and major malls, with easy walks to Dongmen and plenty of nearby dining; access to Lo Wu is straightforward.

Related guest reviews

10

HONG LIAN

Jun 2, 2024

·

Stayed 1 night

Near the station and shopping mall

10

Patrick

Sep 22, 2023

·

Stayed 3 nights

Staff was excellent and helpful with answering all of our questions. This hotel is close to a train station and is 1 station away from Luohu shopping center. Unfortunately during our stay this train station was closed for maintenance. Cost for taxi to Luohu train station was around 10-20 RMB. Many restaurants and convenient stores in walking distance.

8

Wendel

Mar 29, 2024

·

Stayed 3 nights

Excellent location, close to everything… Across from the KINGGLORY mall, and can walk to the Dongmen pedestrian street…

8

Linda

Mar 18, 2025

·

Stayed 3 nights

Location is very convenient to everything’s.

10

Shin Ying Cindy

Oct 20, 2023

·

Stayed 1 night

Many restaurants surround the hotel

10

Peter J

Jul 27, 2023

·

Stayed 4 nights

The hotel room was amazing. We had a king bed in a large and quite room. The hotel is right next to Guomao metro station which is connected to a large mall. There are abundant food choices everywhere around this hotel. The room, the hotel and the location exceeded my expectations!

10

Daniel

Aug 24, 2024

·

Stayed 2 nights

Close to everything

8

Chi Ho

May 3, 2025

·

Stayed 4 nights

Next to shopping mall and subway, affordable, will stay again.

8

David

Apr 6, 2025

·

Stayed 2 nights

good location near a subway station, lots of places to eat and shop in the area. An easy short subway ride to Lo Wu border crossing to Hong Kong.

8

Wendy

May 22, 2025

·

Stayed 10 nights

convient

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $45	2 $43	3 $42
4 $42	5 $49	6 $46	7 $51	8 $49	9 $49	10 $49
11 $43	12 $52	13 $51	14 $49	15 $46	16 $49	17 $46
18 $44	19 $43	20 $51	21 $49	22 $46	23 $51	24 $49
25 $49	26 $52	27 $49	28 $55	29 $43	30 $58	31 $56

Shenzhen Kaili Hotel, Guomao Shopping Mall

About this property

Location

Room options

Deluxe Triple Room

Classic Twin Room

Classic Room, 1 King Bed

Fashion Room

Family Room

Standard Room (Warm Room )

Guest reviews of Shenzhen Kaili Hotel, Guomao Shopping Mall

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Shenzhen Kaili Hotel, Guomao Shopping Mall

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28 $43	29 $44	30 $50