Is parking available at the hotel?

Self-parking is available on-site for a fee of EUR 14 per day. Parking is limited, and reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:30 AM for a fee of approximately EUR 12 per person.

Are pets allowed at the hotel?

Pets are allowed at the hotel for a fee of EUR 30 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

An airport shuttle service is available for a fee of EUR 35 per vehicle. Guests must contact the hotel with arrival details to arrange the transfer.

What accessibility features does the hotel offer?

The hotel provides step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

Where is the hotel located in relation to local attractions?

The hotel is situated in the Malpensata area of Bergamo, approximately 1.1 km from Humanitas Gavazzeni Hospital and 1.3 km from Largo Porta Nuova. It is also within a 15-minute drive of Leolandia.

What are the policies for children staying at the hotel?

Children aged 2 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of EUR 30 per stay. Advance request or confirmation is required for availability.

Starhotels Cristallo Palace in Bergamo

Average nightly price at Starhotels Cristallo Palace by month, last 12 months (USD)
Month	Average price
January	US$108
February	US$131
March	US$129
April	US$145
May	US$157
June	US$141
July	US$123
August	US$109
September	US$187
October	US$157
November	US$114
December	US$103

What guests think

At Starhotels Cristallo Palace, reviewers highlight a convenient airport location, generally friendly staff, and clean rooms, while noting dated decor, small showers, thin walls, and some confusion about the lack of an airport shuttle.

Breakfast is frequently praised for quality and variety. Family rooms are spacious with comfortable beds, but the gym receives poor feedback. Several note the distance to the historic center and occasional aircraft noise. Overall, expect a practical stopover with solid basics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available around the hotel. Multiple reviews report there is no airport shuttle (taxis are arranged instead), and the gym is poorly rated.

Related guest reviews

4

EILEEN

17 Apr 2025

·

Stayed 1 night

Hotel was chosen because of airport transfer but unfortunately this is not true, they will order a taxi for you which costs approx €20 !! 😡

8

Claudio

10 Jul 2024

·

Stayed 2 nights

Near airport. Not the best Starhotels hotel i have been to. Room was OK. Reception staff were great Gym is terrible

6

Bruno

28 Aug 2023

·

Stayed 1 night

Check in alle 0.50 (perchè prima delle 14.00 non potevo registrare i documenti) con mezzo hotel vuoto (evidente dalle chiavi appese nei relativi box). Prenotata stanza per 3 persone per sostarci 7 ore, mi danno una stanza con un letto matrimoniale ed letto aggiunto che occupano tutta la stanza senza possibilità di muoversi in particolare se aggiungiamo lo spazio occupato dalle valige. Non è una questione di policy o tariffe (la stessa stanza il giorno dopo costava il 20% in meno), è una questione di opportunità nella gestione del cliente. per il resto, location ottima con parcheggio e ambienti puliti.

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8

ahmad

24 May 2025

·

Stayed 1 night

The hotel in general very good and close to the airport and there is available parking area around hotel.

8

Anders W

12 Jun 2024

·

Stayed 1 night

It said in the add that there should be transfer to the airport and that’s why we choose the hotel, but there weren’t.

4

Marina

15 Aug 2025

·

Stayed 1 night

The lady at the counter was not very nice and was condescending. We also asked for a shuttle bus to the airport as it is part of the service, but then the grumpy lady replied that it is not possible to get it without further explanation. The hallways smelled of barns, in the toilet we had to wash our hands with shampoo. We ordered food downstairs in the restaurant, we definitely shouldn't have done that as the food was chewy and tasteless and appeared to have been heated in a microwave.

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Cleanliness

Rooms and common areas are generally clean and tidy. A few issues were noted, such as a hallway odor and faulty soap dispensers.

Related guest reviews

8

Lesley

13 Sept 2025

·

Stayed 1 night

Lovely check in staff, clean everything else very average

8

Harish

23 Feb 2026

·

Stayed 1 night

Clean room

10

Orla

26 Jun 2025

·

Stayed 1 night

We didn't spend long in this hotel as our flight was delayed and we only booked it for one night. It was a shame as the family room was excellent, so spacious and clean with two bathrooms. The beds were comfortable and there was air-con. Excellent airport hotel option, much better than we expected.

10

Jeffrey

17 Feb 2026

·

Stayed 5 nights

Clean, Quiet, Excellent service and price. No more than 30 minute walk to most areas in Bergamo.

10

Vilde

26 Oct 2025

·

Stayed 5 nights

Very friendly staff. Clean and tidy room

6

Bruno

28 Aug 2023

·

Stayed 1 night

Check in alle 0.50 (perchè prima delle 14.00 non potevo registrare i documenti) con mezzo hotel vuoto (evidente dalle chiavi appese nei relativi box). Prenotata stanza per 3 persone per sostarci 7 ore, mi danno una stanza con un letto matrimoniale ed letto aggiunto che occupano tutta la stanza senza possibilità di muoversi in particolare se aggiungiamo lo spazio occupato dalle valige. Non è una questione di policy o tariffe (la stessa stanza il giorno dopo costava il 20% in meno), è una questione di opportunità nella gestione del cliente. per il resto, location ottima con parcheggio e ambienti puliti.

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10

Jean-François

28 Aug 2023

·

Stayed 4 nights

Hôtel dont la décoration est un peu désuète mais d’une propreté exemplaire. Un personnel agréable et attentif qui fait l’effort de nous parler dans notre langue en français pour nous être agréable. Le petit déjeuner complet, copieux avec une serveuse agréable et attentionnée elle aussi. Bravo et merci à tout le personnel.

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8

Mauro

1 Jan 2024

·

Stayed 1 night

Personale gentilissimo e preparato, ambienti pulitissimi, colazione buona anche se migliorabile un pelino sul comparto dolce. Non ci è piaciuto la mancanza di una coperta aggiuntiva anche se non necessaria, i dispenser del sapone alcuni erano difettosi e chiaramente non verificati, peccato che le docce non hanno il saliscendi estraibile, ma solo erogatore fisso su docce veramente minute. La temperatura della camere era veramente confortevole, si vede comunque che l'hotel è datato, ma questo non sminuisce l'ottimo lavoro svolto dal personale che vi lavora.

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10

Onat

25 May 2024

·

Stayed 2 nights

Great staff & clean rooms

4

Marina

15 Aug 2025

·

Stayed 1 night

The lady at the counter was not very nice and was condescending. We also asked for a shuttle bus to the airport as it is part of the service, but then the grumpy lady replied that it is not possible to get it without further explanation. The hallways smelled of barns, in the toilet we had to wash our hands with shampoo. We ordered food downstairs in the restaurant, we definitely shouldn't have done that as the food was chewy and tasteless and appeared to have been heated in a microwave.

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Rooms

Beds are comfortable and some options, including family rooms, are spacious. Decor feels dated, showers are small, and sound insulation is thin, with occasional aircraft noise.

Related guest reviews

10

YOUNGGUN

31 May 2024

·

Stayed 3 nights

샤워부스가 너무 작고 번화가와 거리가 좀 떨어져 있다는 것 말고는 아주좋은 숙소였습니다 특히 조식이 훌륭했고 직원들도 매우 친절했습니다

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10

Danyel

20 Jan 2023

·

Stayed 3 nights

Stayed in room 723 which was a good spacious room. Advantage of this one is there was a bath AND a shower. The shower is a bit small so showered in the bathtub, normally not liked by me but was okay for now. Walls are thin so when the neighbour is having a cold, you will hear him. Price is reasonable for what you are getting. Breakfast is very nice.

2

Thomas

19 Feb 2025

·

Stayed 1 night

well overrated… has nothing to do with palace .. its a simple hotel located in some industial area next to a highway … rooms are spartan and old fashion like in the 80 s … breakfast starts at 07:00 but don’t think you can get any service at 6:59 not even a good morning … my recomodation : avoid if you can

8

Fabio

2 Jul 2024

·

Stayed 2 nights

Camera rumorosa

10

Orla

26 Jun 2025

·

Stayed 1 night

We didn't spend long in this hotel as our flight was delayed and we only booked it for one night. It was a shame as the family room was excellent, so spacious and clean with two bathrooms. The beds were comfortable and there was air-con. Excellent airport hotel option, much better than we expected.

10

Jean-François

28 Aug 2023

·

Stayed 4 nights

Hôtel dont la décoration est un peu désuète mais d’une propreté exemplaire. Un personnel agréable et attentif qui fait l’effort de nous parler dans notre langue en français pour nous être agréable. Le petit déjeuner complet, copieux avec une serveuse agréable et attentionnée elle aussi. Bravo et merci à tout le personnel.

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6

Gaetano

30 May 2024

·

Stayed 1 night

struttura e camere molto datate per il prezzo proposto

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8

Mauro

1 Jan 2024

·

Stayed 1 night

Personale gentilissimo e preparato, ambienti pulitissimi, colazione buona anche se migliorabile un pelino sul comparto dolce. Non ci è piaciuto la mancanza di una coperta aggiuntiva anche se non necessaria, i dispenser del sapone alcuni erano difettosi e chiaramente non verificati, peccato che le docce non hanno il saliscendi estraibile, ma solo erogatore fisso su docce veramente minute. La temperatura della camere era veramente confortevole, si vede comunque che l'hotel è datato, ma questo non sminuisce l'ottimo lavoro svolto dal personale che vi lavora.

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8

Danyel

5 Dec 2022

·

Stayed 2 nights

Hotel was okay, friendly people and beds were quite good. Bathroom outdated, small shower with a handle from the middle ages. Main issue was the thin walls between my bathroom and the bathroom of my colleague. She could hear everything which really don't like.

10

Gregory

24 Feb 2023

·

Stayed 1 night

L'hôtel est confortable, le wifi est bon, le petit déjeuner et bon et très varié, le restaurant est de bonne qualité. Lit et chambre confortables. Isolation phonique moyenne. en général, très bon hôtel. Accessible à pied de la gare en 20mn et 10mn en taxi.

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Service

Staff are widely described as friendly and helpful, with smooth check-in and support for large groups. Occasional lapses include a missed wake-up call, inconsistent front-desk attitude, and confusion over the airport shuttle.

Related guest reviews

8

Lesley

13 Sept 2025

·

Stayed 1 night

Lovely check in staff, clean everything else very average

10

Geir Ingar

13 Jul 2025

·

Stayed 1 night

En natts opphold ifb med tidlig avgang fra BGY. Bestilte familierom, men ble oppgradert til to adskilte rom. Veldig hyggelig og serviceinnstilt personale. Nær flyplass, likevel ikke langt til Bergamo sentrum. Anbefales!

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8

Oded

4 Sept 2025

·

Stayed 1 night

We were looking for a place to stay between Milan and Lake Garda to crash for the night after our flight. it was easy to find, placed on the E4, the check in was fast, the room was exactly what we needed, and the breakfast was great.

8

Dominique

30 Apr 2024

·

Stayed 1 night

they forgot my wake-up call. front desk staff was otherwise happening.

10

Robert

5 Feb 2026

·

Stayed 1 night

Nice friendly staff, a great breakfast and a pillow menu.

10

Vilde

26 Oct 2025

·

Stayed 5 nights

Very friendly staff. Clean and tidy room

10

ANTHONY

21 May 2024

·

Stayed 2 nights

Staff were very good. We were a party of 65 people and everything went smoothly. Manageress was most helpful in dealing with such a large group. All rooms sorted before we arrived and only charged for the breakfasts consumed. Would use Star hotels again.

10

Ibrahim

11 Apr 2025

·

Stayed 1 night

Friendly staff

10

Guruprasad

21 Dec 2024

·

Stayed 1 night

Great location, good room conditions and most polite and helpful staff. Highly recommend

4

Marina

15 Aug 2025

·

Stayed 1 night

The lady at the counter was not very nice and was condescending. We also asked for a shuttle bus to the airport as it is part of the service, but then the grumpy lady replied that it is not possible to get it without further explanation. The hallways smelled of barns, in the toilet we had to wash our hands with shampoo. We ordered food downstairs in the restaurant, we definitely shouldn't have done that as the food was chewy and tasteless and appeared to have been heated in a microwave.

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Location

Very convenient for Bergamo Airport and workable for short stays, with some guests walking or taking a short taxi to town. Less central for the historic center or main station, and some mention aircraft noise.

Related guest reviews

8

M Zahid

14 Nov 2022

·

Stayed 4 nights

The hotel is a bit far from main station, approx. 15-20 min walk (more than 1 km). If you have to use very often the train then you must book some other hotel as taxi is a bit too much expensive here. If you wish to see orio center then hotel near to airport is recommended

4

Guilhem

28 Apr 2024

·

Stayed 1 night

Juste digne d'un 2 étoiles, cabine de douche de style F1, avions toute la journée, vue imprenable sur une banlieue populeuse. Pour finir loin du centre historique ...

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8

Ivano

9 Feb 2026

·

Stayed 1 night

Vicinanza all'aeroporto

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10

Jeffrey

17 Feb 2026

·

Stayed 5 nights

Clean, Quiet, Excellent service and price. No more than 30 minute walk to most areas in Bergamo.

10

Sascha

7 Jan 2025

·

Stayed 1 night

Tolles Hotel. Von außen vielleicht nicht mehr so schick aber wir hatten wirklich 2 schöne Zimmer. Personal super freundlich. Hätten erst um 15 Uhr rein gedurft waren aber schon um 10 da gar kein Problem. Zu Fuß erreichbar vom Flughafen und auch so kann man direkt los laufen und Bergamo erkunden.

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10

Matheus

24 Feb 2026

·

Stayed 2 nights

È stato un buon soggiorno: vicinissimo alla stazione e a soli 3 chilometri dalla funicolare per la Città Alta. La colazione era molto completa e l’accoglienza davvero ottima. Il bagno avrebbe potuto essere un po’ più grande.

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10

Camilla

25 Aug 2024

·

Stayed 1 night

Flott hotell i umiddelbar nærhet til flyplass og 5 min i taxi til sentrum. Hyggelig betjening.

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6

Minerva

6 Sept 2025

·

Stayed 1 night

Location was convenient, that’s all.

10

Gregory

24 Feb 2023

·

Stayed 1 night

L'hôtel est confortable, le wifi est bon, le petit déjeuner et bon et très varié, le restaurant est de bonne qualité. Lit et chambre confortables. Isolation phonique moyenne. en général, très bon hôtel. Accessible à pied de la gare en 20mn et 10mn en taxi.

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8

Leanne

7 Aug 2025

·

Stayed 1 night

Conveniently near the airport.

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Dining

Breakfast is frequently praised for its quality and variety. Restaurant feedback is limited and mixed.

Related guest reviews

10

YOUNGGUN

31 May 2024

·

Stayed 3 nights

샤워부스가 너무 작고 번화가와 거리가 좀 떨어져 있다는 것 말고는 아주좋은 숙소였습니다 특히 조식이 훌륭했고 직원들도 매우 친절했습니다

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10

Danyel

20 Jan 2023

·

Stayed 3 nights

Stayed in room 723 which was a good spacious room. Advantage of this one is there was a bath AND a shower. The shower is a bit small so showered in the bathtub, normally not liked by me but was okay for now. Walls are thin so when the neighbour is having a cold, you will hear him. Price is reasonable for what you are getting. Breakfast is very nice.

10

bernard

21 Feb 2025

·

Stayed 2 nights

Petit trip entre amis a bergame...cet hotel entre ville et aéroport est vraiment top Personnel super sympa...petit dejeuner top...je conseille vivement

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10

Robert

5 Feb 2026

·

Stayed 1 night

Nice friendly staff, a great breakfast and a pillow menu.

4

Vibeke

1 Jul 2024

·

Stayed 1 night

Helt greit hotell for en natt, ligger nærme flyplassen. Dårlig,dyr frokost.

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10

Matheus

24 Feb 2026

·

Stayed 2 nights

È stato un buon soggiorno: vicinissimo alla stazione e a soli 3 chilometri dalla funicolare per la Città Alta. La colazione era molto completa e l’accoglienza davvero ottima. Il bagno avrebbe potuto essere un po’ più grande.

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10

Kathleen

8 Aug 2025

·

Stayed 2 nights

The room was great! Breakfast was very good and had lots of options. Staff were kind.

8

Mauro

1 Jan 2024

·

Stayed 1 night

Personale gentilissimo e preparato, ambienti pulitissimi, colazione buona anche se migliorabile un pelino sul comparto dolce. Non ci è piaciuto la mancanza di una coperta aggiuntiva anche se non necessaria, i dispenser del sapone alcuni erano difettosi e chiaramente non verificati, peccato che le docce non hanno il saliscendi estraibile, ma solo erogatore fisso su docce veramente minute. La temperatura della camere era veramente confortevole, si vede comunque che l'hotel è datato, ma questo non sminuisce l'ottimo lavoro svolto dal personale che vi lavora.

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10

Gregory

24 Feb 2023

·

Stayed 1 night

L'hôtel est confortable, le wifi est bon, le petit déjeuner et bon et très varié, le restaurant est de bonne qualité. Lit et chambre confortables. Isolation phonique moyenne. en général, très bon hôtel. Accessible à pied de la gare en 20mn et 10mn en taxi.

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4

Marina

15 Aug 2025

·

Stayed 1 night

The lady at the counter was not very nice and was condescending. We also asked for a shuttle bus to the airport as it is part of the service, but then the grumpy lady replied that it is not possible to get it without further explanation. The hallways smelled of barns, in the toilet we had to wash our hands with shampoo. We ordered food downstairs in the restaurant, we definitely shouldn't have done that as the food was chewy and tasteless and appeared to have been heated in a microwave.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $137	2 $140	3 $161
4 $131	5 $219	6 $261	7 $298	8 $162	9 $197	10 $188
11 $188	12 $144	13 $144	14 $133	15 $135	16 $121	17 $143
18 $108	19 $137	20 $144	21 $155	22 $147	23 $142	24 $152
25 $101	26 $115	27	28 $121	29 $116	30 $116	31 $115

Starhotels Cristallo Palace

Prices for Starhotels Cristallo Palace

Monthly average prices

About this property

Location

Room options

Deluxe Room

Single Room

Executive Room

Family Room

Superior Double Or Twin Room

Family Room, Connecting Rooms

Classic Double Or Twin Room

Guest reviews of Starhotels Cristallo Palace

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Starhotels Cristallo Palace

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24 $198	25 $138	26 $184
27 $128	28 $210	29 $213	30 $157