Holiday Inn Express Sedona - Oak Creek by IHG

Great stay, we’ll be back.

The breakfasts were good. Very nice to get in the pool and hot tub, and super clean room.

I would recommend staying here. The room Is nice and clean. The breakfast is good too

Charging $15/day extra pay for parking for guest was a downer for me. But otherwise it was a comfortable and relaxing stay . Courteous staffs.

Dear Corporate Team, I am writing to formally escalate concerns regarding a recent stay at your property. This is by far worst hotel I have stayed at and extremely disappointed. I have stayed at other properties and this was unacceptable. The in-room refrigerator malfunctioned and spoiled several food items. Night staff were professional and advised I could speak with management in the morning regarding compensation, including removal of my $30 parking fee. However, the daytime front desk response was dismissive and unprofessional. I was asked, “Did you turn the fridge up?” and overheard staff state refrigerators are intentionally turned down to conserve energy. Guests are not informed of this, nor should they be expected to manage equipment. No apology or meaningful resolution was offered, and the interaction suggested this is a known issue—raising safety concerns for guests storing medication such as insulin. As I left, I also overheard a staff member remark they were “not even a member,” further reflecting a lack of professionalism. I was told my parking fee would be refunded, but I have received no confirmation. As a physician who travels frequently, I have not experienced service handled this poorly. I request confirmation of the parking refund, reimbursement for spoiled food, and a full or substantial refund for the stay.