Name: Ayres Suites Ontario at the Mills Mall - Rancho Cucamonga
Address: 4370 Mills Circle, Arena District, Ontario, California, United States of America, Ontario, San Bernardino County, US
Price range: $132–$350 per night
Rating: 8.65

What guests think

At Ayres Suites Ontario at the Mills Mall - Rancho Cucamonga, travelers frequently praise the friendly staff, clean and spacious rooms, and convenient location by Ontario Mills and the airport, along with a complimentary breakfast and handy airport shuttle.

Guests appreciate the courtyard, pool and fitness room, but note occasional pool or hot tub closures and a few reports of limited parking and non-exclusive, paid EV charging. Cleanliness is widely praised, though some reported musty odors, pests, or missed housekeeping, and certain areas appear dated or under maintenance. Rooms are generally roomy and comfortable, yet a portion of reviews mention thin walls, freeway or hall noise, and worn or too-soft mattresses. Overall, expect a convenient, mostly comfortable stay with good value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Courtyard, pool, hot tub, and fitness room are frequently appreciated, and the free airport shuttle is a plus. Some reviews note temporary pool or hot tub closures, limited parking at times, and EV charging that isn’t hotel-exclusive.

Related guest reviews

6

Lesley

Dec 29, 2025

·

Stayed 2 nights

Very little parking, EV chargers are not complementary or for hotel only. Lots of road noise impacting sleep. Overall it’s fine for a quick stay.

8

Christian

Aug 20, 2025

·

Stayed 2 nights

Very nice rooms. Friendly staff. Super easy to get to the airport, as the hotel provides a shuttle.

10

Roslin

Feb 17, 2025

·

Stayed 3 nights

Only bummer is the pool and hot tub were not open for use due to a remodeling or maintenance issue, big bummer for me that was a main reason I picked that hotel over closer ones to my event.

10

Alixandria

Apr 10, 2025

·

Stayed 1 night

We really enjoyed the free breakfast, and area outside where the pool and hot tub is. Really nice place to sit and have some breakfast :)

10

Clare

Sep 29, 2024

·

Stayed 2 nights

We thought the rooms were very nice, courtyard was beautiful and inviting. Pool was large and the spa was roomy. Pool hours from 8a m to 10 pm was great.

6

RON

Feb 2, 2025

·

Stayed 1 night

I drove 7 hours to arrive at Ayres Suites Ontario. I was expecting a comfortable hot tub--as shown on Ayres's website. I was very tired and was expecting a soak in the hot tub. Hot tub unavailable due to service or something. I specifically booked the room at Ayres for the hot tub having experienced the hot tub at Ayres Costa Mesa where we had several stays.

10

Junior

Jul 21, 2025

·

Stayed 1 night

The pool was great! the kiddos had a blast. Super clean and super safe. Walked 2 min to a convenience store and 5 min to the mall! Definitely a great stay.

10

Chia Ju

Nov 14, 2025

·

Stayed 1 night

I had an excellent experience staying here! The staff were extremely friendly and helpful — they even remembered my name and my needs throughout my stay, and went out of their way to accommodate me. What could have been a stressful trip due to a flight cancellation ended up becoming a surprisingly pleasant experience. The room was surprisingly spacious and very comfortable. Great value — free breakfast, free shuttle to the airport, free self-parking, and no hidden fees like other hotels I’ve stayed at. I stayed here for two nights because my flight was canceled, and I honestly had a wonderful stay. The location is also fantastic — it’s right next to the mall and within walking distance of great food and shopping, which was perfect when I had time to kill while waiting for my next available flight. Highly recommend!

10

Joanne

Oct 11, 2025

·

Stayed 1 night

All areas seemed well kept, especially the outside/pool area. Fitness center was nice and well appointed. Social hour was adequate and the breakfast was good. Our room was comfortable and as expected. We will visit Ayres again.

8

Katherine

Mar 17, 2024

·

Stayed 2 nights

Nice place to stay but i hate when they advertise a jacuzzi and a heated pool and then when you get there "it\'s broken".

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Cleanliness

Many guests found the property and rooms very clean. However, recurring complaints mention musty or urine odors, occasional pests (ants or roaches), and sporadic lapses in housekeeping.

Related guest reviews

4

La Shawn

Aug 11, 2025

·

Stayed 2 nights

The first room I got the bathroom light did not work. They were kind enough to switch me rooms. However the second room smelled like horrible urine in the room. So I went and met them know and they switched me to another room. This room smells musty from the AC and the restroom smelt like urine. I went ahead and lysoled the room and restroom and the smell kind of went away and it was real late. In the muddle of the night I went to turn the AC off but it would not turn off. I just covered and went back to sleep. In the morning I let staff know of my issues, they apologized and said they would take a little off my room. I probably will not stay there again.u will say the stay was great in helping in what they could but I think they could of walked over and checked out each room to see what the issues were even reported.

8

Zia Miere

Jul 9, 2023

·

Stayed 1 night

The room smelled of musk. Bottle caps Under the sink bar

10

Richard

Dec 7, 2025

·

Stayed 2 nights

Easy and fast check-in. Very quiet and safe hotel. We’ve stayed here several times and our room was big and very clean. Breakfast has everything you would want and good.

6

Andrii

Dec 25, 2024

·

Stayed 1 night

Pretty clean, but the room has bad smell.

10

Sharon

Jul 15, 2025

·

Stayed 3 nights

The rooms and whole property are very clean. I love the cozy atmosphere. The staff is very friendly and helpful. We have stayed here at least 6 times and will keep coming back!

10

Jorge

Mar 6, 2024

·

Stayed 1 night

Very clean hotel

10

Elizabeth

Dec 7, 2025

·

Stayed 1 night

Easy check in comfortable bed and clean room

6

Sean

Aug 24, 2025

·

Stayed 1 night

The first room we got smelled like mildew and was very humid. The second room was better and more comfortable. The property itself is in a great location though.

6

Jenny

Nov 30, 2025

·

Stayed 1 night

Used towels were left on side of sink by previous guest/housekeeping. Luckily we had enough towels for our use and were only staying one night, so just pushed put the towels on the floor under the sink

4

Brittan

Oct 15, 2024

·

Stayed 1 night

Cockroach on the wall when we walked into our room; water on the floor in the bathroom. Dated property; room had a hint of smoke smell attempted to be covered up by some other fragrance. Won’t be coming back. Staff were friendly; but the property could use a refresher- more reminiscent of a 2 star hotel, not a 3.

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Rooms

Rooms are spacious and generally comfortable, with many noting quiet stays. Negatives include thin walls or freeway noise, dated elements in places, and some mattresses that feel worn or too soft.

Related guest reviews

10

Ruben

May 31, 2025

·

Stayed 1 night

Very clean, comfortable and spacious room. Loved that the room had a couch and very quiet. Very nice stay. We will stay again when in the area.

8

Matt

Jun 2, 2025

·

Stayed 1 night

Older property. Needs to be refreshed.

6

Todd D

Jun 1, 2025

·

Stayed 1 night

Thin walls. We were awakened by someone in the hall.

8

Erica

Oct 5, 2025

·

Stayed 2 nights

very clean and nice staff, we booked a double queen and there was plenty of room. the room was nice and big.

8

Newonda

Jan 14, 2025

·

Stayed 2 nights

My overall stay was ok. The bed had a dining the middle and the air conditioning made weird noises and the room smelled a little stale

10

Marnie

Jan 1, 2023

·

Stayed 1 night

The beds are super comfy and the showers are pretty nice.

8

Ilene

Jun 24, 2024

·

Stayed 2 nights

The hotel was very nice, clean, good breakfast, quiet, grounds were nice, pool & jacuzzi was great. Staff was excellent. However, the internet connection was very week in my room.

2

Andreas und Daniela

Jun 9, 2025

·

Stayed 2 nights

The room was nice but noisy. Facing the freeway. The breakfast was terrible.The worst we ever had at a Hotel at the westcoast. The Hotel staff at checkout was unfriendly.

10

Chia Ju

Nov 14, 2025

·

Stayed 1 night

I had an excellent experience staying here! The staff were extremely friendly and helpful — they even remembered my name and my needs throughout my stay, and went out of their way to accommodate me. What could have been a stressful trip due to a flight cancellation ended up becoming a surprisingly pleasant experience. The room was surprisingly spacious and very comfortable. Great value — free breakfast, free shuttle to the airport, free self-parking, and no hidden fees like other hotels I’ve stayed at. I stayed here for two nights because my flight was canceled, and I honestly had a wonderful stay. The location is also fantastic — it’s right next to the mall and within walking distance of great food and shopping, which was perfect when I had time to kill while waiting for my next available flight. Highly recommend!

6

Jimmy

Jun 1, 2025

·

Stayed 1 night

Beds where so bad to sleep in

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Service

Staff are frequently described as friendly, accommodating, and efficient at check-in. A minority reported issues such as unwelcoming front desk interactions, early check-in fee friction, billing or shuttle miscommunication, and slow or understaffed service.

Related guest reviews

6

Deon

Jan 2, 2023

·

Stayed 1 night

My stay started off very shaken. They could not find my reservation at both hotels which was very disheartening. Once checked in the bathroom light and mirror did not work. They moved me into another room and had a stained toilet. The guy working the front desk was amazing but the management team sucks as well as the night crew. My phone rang downstairs and echoed in the hallway and one of the workers yelled at me telling me to be quiet.

10

Gina

Oct 27, 2025

·

Stayed 2 nights

The staff made it easy for a very late check in. I called ahead to let them know i would be in at 3 or 4am. The night clerk was very welcoming. She knew who i was a soon as i walked in. Everything was clean and inviting. I'll definitely stay here again when i come back home for a visit.

4

Humberto

Jul 20, 2025

·

Stayed 1 night

I tried to check in at 2:30 and the front desk was asking for $30 for early check-in. I have stayed at some of the other hotels before of the same organization. They have never treated me this way. I think that the front desk was rude and will never stay at this place again. On top of it, I found a big roach in the room that I said that I didn’t even wanna try there breakfast.

6

dawn

Feb 24, 2025

·

Stayed 1 night

The stay was fine. Breakfast was not good. Eggs over cooked, everything else under cooked. When we checked out, I was almost charged for two days not for the one night we stayed. Only caught it because I asked for a receipt. Service desk and manager were all fairly new so no one knew how to fix it. Had to call GM. It turned out fine on the end but took an extra 20 mins of my time.

10

Kathleen

Apr 2, 2025

·

Stayed 3 nights

Exceptional service by the front desk.

6

Nancy

Feb 20, 2024

·

Stayed 1 night

The front desk lady forgot to put me down for a 6:30 am airport shuttle!!!! Inexcusable! I am grateful to the lady at the desk when I went down to catch the shuttle being sure that a shuttle was available to me in just a few minutes but the woman at check in should be reprimanded. Also, when I got in at 10 pm after a 7 hr delay due to airline there were NO healthy snacks or food available. There should at least be a small snack bar with drinks & maybe fruit available at all times as in most 3 star hotels. The room seemed very clean & comfortable.

6

Danielle

Nov 12, 2024

·

Stayed 2 nights

The staff that checked us in wasn’t very welcoming or professional. Hotel walls are pretty thin. We could hear everything in our neighbor’s room. Smell of bleach or some type of chemical in first room. Requested a room change, only to find a very strong floral scent in the second room. Great location with tons of restaurant and shopping options.

10

Chia Ju

Nov 14, 2025

·

Stayed 1 night

I had an excellent experience staying here! The staff were extremely friendly and helpful — they even remembered my name and my needs throughout my stay, and went out of their way to accommodate me. What could have been a stressful trip due to a flight cancellation ended up becoming a surprisingly pleasant experience. The room was surprisingly spacious and very comfortable. Great value — free breakfast, free shuttle to the airport, free self-parking, and no hidden fees like other hotels I’ve stayed at. I stayed here for two nights because my flight was canceled, and I honestly had a wonderful stay. The location is also fantastic — it’s right next to the mall and within walking distance of great food and shopping, which was perfect when I had time to kill while waiting for my next available flight. Highly recommend!

8

Sonia

May 27, 2025

·

Stayed 4 nights

Two of the front desk people check in( horrendous) and check out( mid). I called to inquire about hotel shuttle, he had a horrible attitude rufused to answer my question and was very rude. The girl that checked me out refused to give me a receipt, because it was a third party booking . I’ve never heard of that logic before. Outside of those two people, housekeeping was great, location was fantastic. It was quiet, the breakfast was mediocre but ok if you dont feel like getting dolled up to eat. If you need to Denny’s is literally across the street. Courtyard is cute but there was a creepy lizard lurking in the grass eek.

8

Desirie

Feb 16, 2025

·

Stayed 1 night

Hotel overall was great. The only issue I had was while waiting to check in, the concierge was busy with one person in front of me. There were two female employees that told me he would help me next and they just walked off into a room where I can hear them laughing and joking instead of working. Obviously they could have checked me in, yet I had to wait while they messed around, not doing their job. When it was my turn, I joked with the young man that it seems like it was just him working tonight. He agreed with a frustrated look on his face. Management needs to be put on notice that they are waiting money on employees that don’t work and it makes the company look bad.

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Location

Excellent location next to Ontario Mills with many dining options, and convenient to the airport, Toyota Arena, and freeways. A few mentioned security concerns or difficulty accessing the lot at busy times.

Related guest reviews

10

Kimberly

Oct 6, 2024

·

Stayed 1 night

Great stop. Good breakfast and an amazing courtyard for relaxing. Close to the mall, airport, and freeway.

10

David Michael

Jul 10, 2025

·

Stayed 1 night

Near mall and airport. Good breakfast. The staff is helpful. Great courtyard for eating breakfast and relaxing.

10

Diego

Apr 29, 2025

·

Stayed 2 nights

Homeless people around the property make me feel unsafe

8

kathleen

Jun 3, 2024

·

Stayed 1 night

Good hotel! Service and lobby was excellent. The room was spacious but a bit dated. Security was a bit lacking. No secure elevator and people were able to come and go without having to show a room key. Other than that, our overall stay was good.

10

Sandra

Jun 26, 2024

·

Stayed 1 night

Hotel was a great choice near Toyota arena and right outside the outlet mall. Walkable to both sites.

10

Socorro

Jun 8, 2025

·

Stayed 1 night

Great hotel and plenty of places to eat and shop in the area

10

Cheryl

Jun 2, 2025

·

Stayed 2 nights

The hotel was clean and the staff was friendly. The location was great with easy access to freeways and lots of shopping and dining.

10

David

Mar 18, 2024

·

Stayed 2 nights

Loved my stay over the weekend. Convenient to I-10, I-15, and the Ontario Mills Mall. Only negative is trying to get into the parking lot as Canes drive thru makes it very difficult at night. Hotel staff was very friendly and the room was spacious. Would definitely consider staying here again in the future.

10

Chia Ju

Nov 14, 2025

·

Stayed 1 night

I had an excellent experience staying here! The staff were extremely friendly and helpful — they even remembered my name and my needs throughout my stay, and went out of their way to accommodate me. What could have been a stressful trip due to a flight cancellation ended up becoming a surprisingly pleasant experience. The room was surprisingly spacious and very comfortable. Great value — free breakfast, free shuttle to the airport, free self-parking, and no hidden fees like other hotels I’ve stayed at. I stayed here for two nights because my flight was canceled, and I honestly had a wonderful stay. The location is also fantastic — it’s right next to the mall and within walking distance of great food and shopping, which was perfect when I had time to kill while waiting for my next available flight. Highly recommend!

10

Yasmeen

Sep 15, 2025

·

Stayed 2 nights

We went on a family vacation to visit family and attend a concert in LA. Location is fantastic because it next to Ontario Mills, a car wash and many restaurants. Parking and breakfast are free. There were free cribs for infants, which was great but the crib mattress was so thin and flimsy. I had to fold up a spare blanket from the closet and top it off with a blanket we brought from home. After that it was good, but it would’ve been better if they had a thicker mattress for the crib. Overall it was a great hotel and I would be staying here again.

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Dining

Complimentary hot breakfast is widely praised, sometimes with made-to-order items. A smaller set of reviews found it basic or poor, and occasional service hiccups (like coffee running out) were noted.

Related guest reviews

2

Jim

May 5, 2025

·

Stayed 2 nights

They had the worst Breakfast, that I ever had.

10

George

Nov 19, 2024

·

Stayed 3 nights

Overall facilities condition was superb. Whirlpool was useful, breakfast service was outstanding, food quality was the best. Easily the best hotel/motel I have had the pleasure of residence in quite a long time. 5 Stars!

10

Rachel

Feb 3, 2025

·

Stayed 2 nights

I mainly stay here because of the breakfast. The rooms are comfortable also.

10

LAWRENCE

Jun 3, 2025

·

Stayed 1 night

The room was decent size and was clean. The included breakfast was good.

10

Richard

Dec 7, 2025

·

Stayed 2 nights

Easy and fast check-in. Very quiet and safe hotel. We’ve stayed here several times and our room was big and very clean. Breakfast has everything you would want and good.

6

dawn

Feb 24, 2025

·

Stayed 1 night

The stay was fine. Breakfast was not good. Eggs over cooked, everything else under cooked. When we checked out, I was almost charged for two days not for the one night we stayed. Only caught it because I asked for a receipt. Service desk and manager were all fairly new so no one knew how to fix it. Had to call GM. It turned out fine on the end but took an extra 20 mins of my time.

10

Rose

May 29, 2025

·

Stayed 2 nights

This hotel was very clean from the minute you walk into the lobby. Staff all very friendly, including the cleaning staff as they pass you by. Made to order complimentary breakfast was amazing! I will for sure stay here again!!

10

Martha

Sep 30, 2025

·

Stayed 1 night

The free hot breakfast was a nice surprise. The staff was very friendly and helpful. Clean hotel with comfy beds. Would definitely stay here again.

8

Brian

Jun 17, 2024

·

Stayed 2 nights

Location and hotel in general was excellent. Only disappointing part of the hotel was the breakfast. We stayed at this chain in Moreno Valley, CA last time and they had a omelette station. In all honesty I booked our stay at this location because of that awesome breakfast experience we had at the other location. I thought the locations would be the same. But the hotel, people and surrounding area was exceptional.

10

Colby

Mar 10, 2025

·

Stayed 1 night

Very friendly staff. Great continental breakfast. Would recommend staying here.

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Month	Average price
January	$138
February	$154
March	$176
April	$159
May	$153
June	$185
July	$155
August	$133
September	$156
October	$154
November	$162
December	$153

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $144	18 $148	19 $248
20 $141	21 $132	22 $132	23 $132	24 $140	25 $144	26 $150
27 $167	28 $150	29 $150	30 $150

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $141	3 $141
4 $132	5 $169	6	7 $167	8 $170	9 $141	10 $164
11 $159	12 $165	13 $165	14 $175	15 $166	16 $150	17 $195
18 $156	19 $174	20 $185	21 $177	22 $150	23 $150	24 $168
25 $149	26 $178	27 $185	28 $180	29 $169	30 $349	31 $350

Ayres Suites Ontario at the Mills Mall - Rancho Cucamonga

Prices for Ayres Suites Ontario at the Mills Mall - Rancho Cucamonga

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed with Sofa Bed

Studio Suite, 1 King Bed with Sofa Bed, Ground Floor

Studio Suite, 2 Queen Beds, Ground Floor

Executive King Studio Suite

Executive 2 Queen Studio Suite

Room, 1 Queen Bed with Sofa Bed, Accessible (Adapted Queen Accessible)

Guest reviews of Ayres Suites Ontario at the Mills Mall - Rancho Cucamonga

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Ayres Suites Ontario at the Mills Mall - Rancho Cucamonga

Prices for upcoming dates