SureStay Hotel by Best Western Brunswick

I was nasty

The room had holes in the walls, outlets were falling off and there were cockroaches throughout the room. When I tried to check out early due to this they did not want to let me adjust my reservations until I stated I had pictures of the roaches in the room. I checked out the next morning and would never go back here.

Room was full of ants had to leaves early did not get a refund for one of the nights.

You get what you pay for. Room was adequate. Towels weren’t great. Heater/AC unit made a lot of noise when running AC. Bathroom ceiling plaster was pealing off in spots and toilet floor anchors were loose but bathroom was usable A 6”x6” hole was cut in the ceiling above the bed to maintenance the sprinkler system and the hole was left open. The bathroom door rubbed on the floor which prevented it from fully closing. Not complaining just stating facts. You have to expect minor issues when the room rate$ is on the low end.

We ended up switching rooms. The first room the deadbolt did not work. The ceiling was falling apart. The door handle to the bathroom did not work. The second room the deadbolt didn’t work the heater was broken and noisy. The towels were stained. You could feel the springs in the bed. Woke up at 4 am to find a cockroach on the bed. We left then. For a place associated to Best Western it was disappointing and we will never stay at this chain again