Name: Macdonald Inchyra Hotel & Spa
Address: Grange Road, Polmont, Scotland, United Kingdom, Polmont, Falkirk, GB
Price range: $109–$462 per night
Rating: 8

What guests think

At Macdonald Inchyra Hotel & Spa, travellers consistently praise the friendly, accommodating staff and the popular leisure facilities, especially the pool, spa and gym, while recurring critiques focus on dated bedrooms, maintenance niggles and variable cleanliness.

Food quality ranges from excellent to average, but many guests find restaurant and bar prices high and service slow at busy times. Wi-Fi is frequently reported as unreliable or paywalled, and there is no hot tub. The location is convenient for road links and Falkirk attractions, though it is not an easy walk to the Kelpies and there is little immediately nearby. Best for a relaxing stopover if dated decor and extra costs are not a concern.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Leisure facilities (pool, steam/sauna, gym) are a highlight; parking with EV chargers is noted. Downsides include no hot tub, occasional pool closure or limited hours, a past lift outage, and limited outdoor seating.

Related guest reviews

10

Lisa

Sep 1, 2025

·

Stayed 1 night

What a fantastic place! The staff could not have been more kind and helpful! We arrived late back to the hotel after sightseeing only to find that the restaurant had already closed. They happily fixed us up a couple of sandwich plates. All the food we had here was exceptional. The pool and saunas were very nice and clean. A great treat after a long travel day.

10

Neil

May 24, 2025

·

Stayed 1 night

Nice hotel, the pool and steam room were very nice, plenty of parking and there is limited outdoor seating which is a big shame for summer months, but bar and restaurant are comfortable. Upgrading to better rooms may only get you robes and slippers, but for some people thats a worthwhile thing, and there are some bigger rooms too

10

tom

Apr 15, 2025

·

Stayed 2 nights

Love this hotel. Staff are awesome, and the facilities are great Inc pool and gym.

10

Malcolm

Nov 23, 2025

·

Stayed 1 night

Nice place, didn’t eat there but the rooms, staff and gym were good.

10

Greta

Nov 1, 2025

·

Stayed 1 night

Lovely welcome at reception. Pool and steam room excellent

10

David

Feb 11, 2025

·

Stayed 1 night

Friendly efficient reception. Good quality breakfast and spa facilities available along with EV charging facility. Enjoyed the stay and warm Scottish hospitality.

8

Lindsay

May 13, 2025

·

Stayed 1 night

We had a lovely stay, room was a little dated but the bed was comfortable and shower great, rest of the hotel had a luxurious feel and the dining options were great and could have been excellent with just a couple of details improved like the butter being soft for the bread and fish and chips was a half portion of fish so was disappointing. The spa was gorgeous, just missing a jacuzzi. Overall a great stay and very attentive staff.

6

Beckie

Jul 13, 2024

·

Stayed 2 nights

Expedia info listed a hot tub. There is no hot tub, only a pool and other “spa” amenities available for booking. The staff member manning the door to the spa facilities was absent when we went to go look at it. When she showed up she said we couldn’t go look at it because we were wearing shoes. It just felt unwelcoming and complicated. The WiFi was terrible and also complicated to use, requiring account creation. The free WiFi access was only 3G and only allowed one device. It was £7.99 a day for better WiFi access. I didn’t buy it. The building interior looks worn out and the lift was out of order. The room was nice sized but old and out dated looking. There were no coffee or tea amenities in the room. The rest of the staff was plenty friendly aside from the spa lady and they were accommodating when we asked for things. They also listed “laundry facilities” which I have learned that in the UK that means they’ll send your laundry out to a service for you, which was inconvenient for us.

8

Gillian

Jul 12, 2024

·

Stayed 1 night

The swimming pool and steam room were very good.

6

Lesley

Nov 5, 2024

·

Stayed 1 night

I chose this property for the pool facilities, however the pool was closed without notice on the morning I planned to use it.

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Cleanliness

Cleanliness is mixed: some rooms are spotless, while others show dust, dirty or missing towels, stains, and threadbare carpets.

Related guest reviews

10

Lisa

May 27, 2025

·

Stayed 1 night

Had the best stay, very clean hotel, breakfast was lovely too

8

Sarah

Apr 7, 2025

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Stayed 1 night

The room we stayed in wasn’t as clean as we would have liked it to be. Sticky marks on tables, bedside tables, yellow stains around sink/bath taps, the chairs, carpets in room were in need of replacement, carpets and wall paper in ground corridors need to be updated too. The reception, restaurant and surrounding areas were lovely, clean and modern.

8

Tammy

Jun 7, 2025

·

Stayed 1 night

Nice hotel but definitely dated. Could use a deep clean. Carpets in rooms have been there for quite some time as well as the furniture. Stained chairs and couches. Old and historic should not be confused with dirty and disrepair. Staff were extremely friendly, Helpful and always smiling.

4

Greg

Jun 27, 2025

·

Stayed 1 night

Extremely disappointed. The room was extremely dusty along the skirting boards it looked like it had not been vacumed properly for a long time. One of the curtains was completely ripped and falling apart, the carpet was threadbare in places. The wooden batn panel had paint peeling off it and was warped at the bottom. Overall this room was definitely nowhere near a 4 star standard and need urgent maintenance and deep cleaned! Very disappointed and underwhelming stay.

4

Jason

Apr 26, 2024

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Stayed 1 night

Looks a lot better in the photos phoned 18 times to book a table in the Restraunt apparently phones were down . Our room was very dated like something out of the 80s no USB points no bedside sockets . Absolutely no wifi in our room but was told could buy premium for £7.99 why should I ? Wifi should be available complimentary throughout all areas like it says it is . £20 for breakfast is nothing short of a rip off and a p take . Very poor hotel didn’t look that clean was sugar and tea stains in the tea cup from a previous guest .very dated . only decent thing was the health spa which I didn’t get time to use .

8

Rosanne

Dec 6, 2025

·

Stayed 1 night

Spotless room. Comfortable Helpful staff

10

Sandra

May 27, 2025

·

Stayed 1 night

Spa great. Swimming lanes in the pool were useful as there a few children playing with a ball in the pool too. Restaurant had a few GF options and staff seemed knowledgable. Food was of good quality. (Gf burger and chips and steak with chips and mushroom) Room spotless although the shower (over a bath) leaked all over the floor!! Bed allowed a good nights sleep.

6

Sara

Nov 9, 2025

·

Stayed 1 night

Usually a lovely stay Fabulous check in and reception staff ( Amber) Missing toilet rolls in check in Dirty towel still in bathroom from previous guests Missing second set of towels, one towel had a hole in Housekeeping attempted 4 times to clean bedroom on the morning of check out

2

Stewart

Feb 12, 2024

·

Stayed 1 night

Check in person did not speak and was not welcoming. Room dirty including bedding. Room old and tired with broken and damaged fixtures

6

Martin

Aug 6, 2024

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Stayed 1 night

Great service from the staff during check in / out and in the restaurant. Accommodation is looking tired, really needs upgrading. I was room 158 on the ground floor, and every inch of the floor squeaked as I moved about. The shower head didn’t stay up and I had the hold the head up with one hand as I showered. See the picture of the stained work space, not what I’d expect in the type of hotel. Disappointed with the TV, small, poor quality picture, in this day and age the rooms really lack modern technology. Didn’t use the leisure facilities, but they looked better quality than the hotel.

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Rooms

Rooms range from spacious and comfortable to small and dated; many note tired decor, worn furnishings, limited bedside sockets/USB, and occasional maintenance issues (sagging or lopsided beds, leaking showers, small TVs, no air conditioning). Noise transfer is reported, and Wi-Fi often feels weak or paywalled.

Related guest reviews

6

Richard

Sep 16, 2025

·

Stayed 2 nights

The hotel is old and tired, and really needs complete renovation. The carpets are threadbare, the bed sagged, the white plastic shower tap and extractor fan had gone yellow with age, the bathroom mirror was losing its silver backing, and the furniture was chipped and worn. There were no usable sockets near the bed - only old-style round pin lighting sockets. On Saturday night you couldnt see the bar for all the dirty glasses, and tables were left uncleared for hours: just not enough staff to cope. We ate in the restaurant on Saturday night: the food was ok, but somewhat uninspiring, and expensive for what it was. Thirty years ago, this would have been a nice hotel, but it really needs a rethink.

8

Brian

May 23, 2024

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Stayed 1 night

The room was clean and fresh although I would not necessarily class it as Deluxe/Executive. No air conditioning and the room gof quite stuffy/warm at night despite windows being open to let air circulate. Shower and toiletries were excellent. We had dinner in the hotel. The food was overpriced and not cooked to order requirements. The wine was not properly chilled either. Breakfast was average with a number of items incurring a supplement, including a staggering £4 for a cappuchino/latte/hot chicolate. We were not offered additional coffee. The swimming pool and sauna/steam room were excellent. Overall, the hotel food and drink offers poor value for money and rooms need some proper air conditioning.

10

Danielle

Oct 15, 2024

·

Stayed 2 nights

We had a big large room which suited our needs. I loved the thick blackout curtains and I slept well. There was a wedding at the hotel but didn’t hear anything. The rooms were quiet and restful. The menu was very expensive (our rate did not include breakfast) so we chose to eat in town. We got taxis as didn’t arrive by car and it’s quite far from main towns/travel stations. The spa area was lovely but they only gave one medium sized towel, which really was only appropriate for my long thick hair and even when I asked they would not give me another towel. Reception staff were lovely and friendly.

6

Laura

Dec 2, 2024

·

Stayed 1 night

The rooms are a little dated and could do with a refresh. The doors are not acoustic rated and can hear everyone talking in the corridors when they arrive late at night or early for breakfast. Can also hear people walking around in rooms upstairs.

6

Barry

Dec 9, 2025

·

Stayed 1 night

Nice hotel a little worn out, bed base was broken on one corner

8

Finlay

Sep 25, 2025

·

Stayed 1 night

Lovely spacious room with comfy armchairs, would definitely book again

6

Beckie

Jul 13, 2024

·

Stayed 2 nights

Expedia info listed a hot tub. There is no hot tub, only a pool and other “spa” amenities available for booking. The staff member manning the door to the spa facilities was absent when we went to go look at it. When she showed up she said we couldn’t go look at it because we were wearing shoes. It just felt unwelcoming and complicated. The WiFi was terrible and also complicated to use, requiring account creation. The free WiFi access was only 3G and only allowed one device. It was £7.99 a day for better WiFi access. I didn’t buy it. The building interior looks worn out and the lift was out of order. The room was nice sized but old and out dated looking. There were no coffee or tea amenities in the room. The rest of the staff was plenty friendly aside from the spa lady and they were accommodating when we asked for things. They also listed “laundry facilities” which I have learned that in the UK that means they’ll send your laundry out to a service for you, which was inconvenient for us.

6

Caroline

Sep 21, 2025

·

Stayed 2 nights

reception staff amazing and helpful, especially Paige. Spa was lovely , clean, and relaxing . Dining was good. only things let this hotel down are the standard of rooms. tired and dated ,definately not worthy of 4stars. no plugs beside bedside, poor internet

6

Richard

Jun 20, 2024

·

Stayed 1 night

Staff excellent, hotel clean. A little overpriced, outdated furniture and no usable sockets anywhere near the bed. Also charging 3x the price when a concert is in town is a little disingenuous.

8

Diane

Aug 22, 2024

·

Stayed 1 night

Spa was excellent. Room was very small with a tiny shower and not easy to access. We had heavy luggage and had to negotiate several staircases. An offer of help with luggage would not have gone amiss. Mattress was very soft

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Service

Staff are widely praised as friendly, welcoming and helpful, with several standout individuals mentioned by name. Nonetheless, guests report slow restaurant service, occasional check-in mishaps, and some housekeeping lapses.

Related guest reviews

8

Patricia

Jul 3, 2024

·

Stayed 1 night

The receptionist was really friendly and helpful. Breakfast was horrible , poached eggs overcooked, mushroom dry and beans cold . One waitress was rude when my husband told her about poached eggs. Stay was good but we will not be going back if ever in Stirling.

4

Stephen

Jun 3, 2024

·

Stayed 1 night

Nice spa, receptionist helpful and gave all info on food times, booked us in for breakfast and dinner. Very slow service at dinner, not attentive to getting drinks served etc. took over 15 minutes for us to be asked what we would want to drink. Same at breakfast time. Poor service and wouldn’t pay to stay here again at the prices charged.

6

Roy

Jan 29, 2025

·

Stayed 4 nights

Above average hotel at best. Hotel is nice enough. A little dated in places. Service in the restaurant can be slow. So much so I walked of breakfast as it took to long. Evening meal are tasty but nothing spectacular for the price.

8

David

Jun 19, 2024

·

Stayed 2 nights

Staff excellent, comfortable stay, Page on reception was amazing

8

Nicola

Jun 14, 2025

·

Stayed 1 night

Very nice clean hotel staff very friendly, however one member of staffs mannerism was very abrupt when we complaint about the bathroom light not working this got fixed straight away and relocated to a different room.

2

Steve

Sep 4, 2025

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Stayed 1 night

I arrived at 16.30 to be given a twin room when I had paid for a Double. I was told house keeping would change this to a double so I said I would go for something to eat while this is done. On my return this still hadn't been done. The receptionist said she would ask house keeping to do it straight away. At 19.30 I asked again how much longer, only to be told this couldn't be changed to a double. I was then offered another double which could have been done at 16.30 when I checked in not 3 hours later. Very poor.

10

LORRAINE

Nov 10, 2024

·

Stayed 1 night

This was our second time staying at the hotel. The staff are fantastic! So friendly and helpful! Especially Megan on the front desk! Will definitely stay again

10

David

Nov 27, 2024

·

Stayed 1 night

From the moment I arrived to the moment I left, nothing was too much trouble for the team. Friendly, helpful staff, great food, and a terrific hotel—dog-friendly and spacious. The health spa was excellent, too. I HIGHLY recommend this hotel. I can't wait to return!

10

LAUREN

Aug 23, 2025

·

Stayed 1 night

The staff here are incredible and an asset to the hotel. Given the relative youth of said staff, the level of professionalism, warmth and attention to detail is exceptional.

6

Sara

Nov 9, 2025

·

Stayed 1 night

Usually a lovely stay Fabulous check in and reception staff ( Amber) Missing toilet rolls in check in Dirty towel still in bathroom from previous guests Missing second set of towels, one towel had a hole in Housekeeping attempted 4 times to clean bedroom on the morning of check out

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Location

Convenient for road links and Falkirk sights, and reachable from Polmont Station for some. Not central, with little immediately nearby, and the Kelpies are a drive rather than an easy walk.

Related guest reviews

10

Mags

Aug 27, 2025

·

Stayed 7 nights

Close to major road links and good leisure facilities

10

Karen

Apr 28, 2024

·

Stayed 1 night

We had a quick overnight stay to break up a long journey and booked here so we could explore the area. In particular the Kelpies which according to Expedia is a short walk from the hotel. This isn’t true. It’s over an hour to walk and about 20 minutes in the car. Lovely hotel, superb big bed which was very comfortable. Staff very nice and dining options were good.

10

Danielle

Oct 15, 2024

·

Stayed 2 nights

We had a big large room which suited our needs. I loved the thick blackout curtains and I slept well. There was a wedding at the hotel but didn’t hear anything. The rooms were quiet and restful. The menu was very expensive (our rate did not include breakfast) so we chose to eat in town. We got taxis as didn’t arrive by car and it’s quite far from main towns/travel stations. The spa area was lovely but they only gave one medium sized towel, which really was only appropriate for my long thick hair and even when I asked they would not give me another towel. Reception staff were lovely and friendly.

10

Gillian

Nov 3, 2024

·

Stayed 2 nights

A lovely hotel. The staff are friendly and helpful. The food is really delicious; there's a good variety and serving staff could not be friendlier. We had a great spa experience, made even better by the very attentive and courteous staff and lovely facilites. Would definitely recommend considering this hotel if visiting Falkirk. Its gorgeous surroundings and position close to local attractions makes it a fantastic opportunity to relax and enjoy your trip.

10

Craig

Sep 5, 2023

·

Stayed 1 night

Very nice hotel and restaurant. It could use some updating but that didn't detract from our stay. The food was excellent and the service was great. There's not much around this property so we just ate in the on-site restaurant. Convenient to the highway to the airport.

10

Jodi

Jun 17, 2025

·

Stayed 2 nights

Awesome stay.. Great staff, accommodations and location

10

Neil

May 28, 2024

·

Stayed 1 night

One night stop over in a large spacious room. Staff were very friendly and helpful. Huge comfortable bed was just what was needed before the big push to the south after our trip to Moray. Perfect location for visiting the Kelpies and Waterwheel

6

Greg

Dec 1, 2024

·

Stayed 3 nights

Location for edingbrugh glasgow and sterling excellent

8

Geoffrey

Mar 8, 2023

·

We were able to walk to the hotel from Polmont Station. Hotel had a nice feel and staff were very welcoming and helpful at all times.

8

Graeme

Jun 17, 2025

·

Stayed 2 nights

Great customer service. Convenient to Falkirk.

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AI-generated summary based on recent guest reviews

Dining

Quality varies from excellent meals to poor breakfasts, but pricing is commonly viewed as high for food and drinks. Service can be slow at peak times, though gluten-free options and some dinners receive praise.

Related guest reviews

8

Barbara

Oct 24, 2024

·

Stayed 1 night

Nice clean hotel & friendly staff but food & drink prices are excessive - £12.50 for a large glass of an average white wine is just not acceptable & £18 for an average burger roll with frozen chips (this was the cheapest main meal on the menu) cannot be justified & this spoiled my stay I’m afraid

6

Roy

Jan 29, 2025

·

Stayed 4 nights

Above average hotel at best. Hotel is nice enough. A little dated in places. Service in the restaurant can be slow. So much so I walked of breakfast as it took to long. Evening meal are tasty but nothing spectacular for the price.

8

Heather

Jul 22, 2024

·

Stayed 1 night

Had an enjoyable one night stay. The room was comfortable and I got a good night's sleep. I would say it is a little overpriced for what you get. The prices for meals in particular are overpriced. £18 per person for breakfast and the cooker option was a small portion for the price although tasty. I ate the fish and chips in the evening and again although tasty not worth £20.

8

hoang

Oct 12, 2025

·

Stayed 7 nights

Good breakfast

10

Sandra

May 27, 2025

·

Stayed 1 night

Spa great. Swimming lanes in the pool were useful as there a few children playing with a ball in the pool too. Restaurant had a few GF options and staff seemed knowledgable. Food was of good quality. (Gf burger and chips and steak with chips and mushroom) Room spotless although the shower (over a bath) leaked all over the floor!! Bed allowed a good nights sleep.

8

Ian

May 21, 2024

·

Stayed 1 night

Great hotel, clean, friendly staff just food a bit expensive. Would have been perfect if food sensibly priced. Doesn’t need to be London city prices here for relatively basic food.

8

Christopher

Jul 23, 2024

·

Stayed 1 night

Good hotel. I’ve stayed here before. Food is and wines are good but too expensive. Staff are all very helpful and friendly.

4

Jithen

Apr 26, 2025

·

Stayed 1 night

Just underwhelming. Breakfast was horrible, food overpriced. Sausages dried up, eggs precooked...just horrible. No phones in rooms, Qr codes used. Asked for warm/ hot milk for kid... was brought but freezing. Tried to call reception again 4 times no answer. Just not a 4 star hotel as advertised. Pool was also cold and room was over heated... just dont rush to hotel. Staff were pleasent. About only thing up to date at hotel.

6

Danny

Oct 25, 2024

·

Stayed 1 night

All in all a lovely hotel. However, £6 for seasonal greens, which turned out to be half of a 49p broccoli is a bit of a p*ss take!

8

Tracy

Feb 8, 2023

·

Stayed 2 nights

Our stay was really good and just what we needed. Our hotel room was a bit dated and could do with a brush up and the pillows were awful but can’t take away from the wonderful time we had. Our evening meal was fantastic but breakfast was definitely overpriced

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Month	Average price
January	$107
February	$688
March	$110
April	$227
May	$195
June	$305
July	$237
August	$279
September	$145
October	$128
November	$107
December	$117

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $170	5 $262
6 $139	7 $177	8 $252	9 $180	10 $298	11 $255	12
13 $197	14	15 $283	16 $231	17 $153	18 $160	19 $172
20 $126	21 $165	22 $332	23 $180	24 $167	25 $192	26 $164
27 $112	28 $462	29 $277	30 $270

Su	Mo	Tu	We	Th	Fr	Sa
				1 $261	2 $122	3 $180
4 $117	5 $211	6 $159	7 $187	8 $114	9 $142	10 $167
11 $117	12 $185	13 $203	14 $140	15 $114	16 $123	17 $154
18 $113	19 $129	20 $118	21 $113	22 $117	23 $131	24 $146
25 $114	26 $113	27 $150	28 $109	29 $118	30 $127	31 $131

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About this property

Location

Guest reviews

Very good

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What guests think

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