Name: Hilton Newcastle Tyne Bridge
Address: Bottle Bank, Gateshead, England, United Kingdom, Gateshead, Tyne and Wear, GB
Price range: $112–$587 per night
Rating: 8.33

What guests think

At Hilton Newcastle Gateshead, travellers frequently praise the scenic river views, convenient location for the Quayside and Glasshouse, and friendly staff, while noting rooms can feel dated with maintenance issues such as noisy or ineffective air conditioning.

Many reviews highlight enjoyable breakfasts and a decent pool and leisure area. Common drawbacks include patchy housekeeping, older bathrooms, limited in-room sockets or fridges, and extra charges for onsite parking; restaurant dinners and bar value are mixed. Overall, expect scenic views and solid facilities, but an older product with occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Leisure facilities like the pool are regularly enjoyed, and the bar and public areas are well regarded. Onsite parking is convenient but chargeable; some guests value the executive lounge.

Related guest reviews

8

Jason

Feb 20, 2025

·

Stayed 2 nights

I would have given five stars but the heating in the room was broken and some of the furniture in the room is-was a little shabby in places where you really notice it. Executive lounge is very useful nicely supplied and thoughtfully located. Great view of the city.

10

Paul

Aug 25, 2023

·

Stayed 4 nights

Brilliant hotel, excellent staff and service. Great facilities, especially the pool and jacuzzi. Fab location.

8

Lee

Dec 11, 2024

·

Stayed 1 night

A one night stay re a business trip. Hotel was superb but disappointed that after paying for hotel there was an additional 15.00 to park. We only had breast the hotel and this was average considering the cost. We also had a drink in the bar, again. Very expensive and the beer appeared to be flat half way down. We may stay again for the convenience but will likely have all food and drink elsewhere

10

Mandy

Sep 1, 2025

·

Stayed 3 nights

I stayed with 2 of my daughters. The hotel was amazing, staff very welcoming, space in the room was great. We were lucky enough to have a room with a view over the bridges which was excellent day and night. My girls loved the pool. We will definitely stay again!

8

Michael

Aug 2, 2025

·

Stayed 1 night

Stayed for one night enroute to Edinburgh. Room was very clean and with a spectacular view of the river and bridges. Looses a star, as I feel the parking charge is an unnecessary added cost.

10

Dan

Nov 8, 2024

·

Stayed 1 night

One night stay for business, EV charging took a few attempts but once connected was fine. Easy check in and check out with good service all round.

10

Debra

Aug 28, 2023

·

Stayed 3 nights

Enjoyable stay with the personnel looking after our needs well. Good facitilies, including the swimming pool. Very good selection at the breakfast buffet.

10

Jenine

Oct 29, 2023

·

Stayed 3 nights

Great location with fantastic views of the Tyne Bridge from the lobby and our room. Only 5 min taxi into Eldon Sq. The kids loved swimming before breakfast. Would definitely recommend and book again. Great clean smart hotel

10

Judith

Mar 7, 2025

·

Stayed 1 night

Good location with onsite parking - payable. Well equipped room.

10

Adam

Apr 29, 2025

·

Stayed 2 nights

What a view from the hotel and great location to walk around the city centre. Swimming pool was great and every staff member really professional and kind.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is often praised, but several reviews report issues such as mould in showers, cobwebs, dirty bathrooms or windows, and inconsistent housekeeping.

Related guest reviews

10

Steven

Dec 31, 2024

·

Stayed 1 night

Very clean and helpful staff

10

Zoe

May 30, 2025

·

Stayed 1 night

Hotel was lovely. Room was clean. Couldnt fault it.

4

Alex

May 28, 2024

·

Not very impressed with the cleanliness of my room. The bathroom was not clean (dirty tub, walls, and sink) and we found a fingernail on the hotel room chair. I brought up the issue with a staff member at the front desk and they requested that my room be re-cleaned. As far as I could tell all they did was make the bed and clean the toilet. The fingernail was still there. At that point I just gave up and went to bed. Will not be returning.

8

Lisa

Jul 30, 2025

·

Stayed 1 night

Everything was perfect but the shower is 358 was full of mould needs a good bleach

2

Brenda

Jul 8, 2023

·

Stayed 1 night

1st & last stay sadly…in their slightest defence the manager tried his best…he’s wasted at the Hilton…staff failed miserably on cleanliness…the 2 rooms I had where despicable…innside by Melia are far superior and immaculate….it’s with a heavy heart I type this…as I’d rather give praise…the final straw was when I stripped the bed to help out house keeping and the quilt was wiped with poo bodily fluids and stained with urine …to think housekeeping actually covered that quilt and I unknowingly slept in it is abhorrent …unfortunately hotels.com’s system will not let me upload anymore photos…just 8! the 2nd rooms view helped

6

Faisal

Jun 21, 2024

·

Stayed 4 nights

The hotel in general was average. The front desk were professional. The furniture was below average and outdated. The Housekeeping was the worst in the hotel. Minimum care for the cleaning and i had to ask to re-clean the room again.

8

Jade

Aug 13, 2025

·

Stayed 2 nights

Amazing service at the hotel, it is situated on a steep hill, if you are travelling from Quayside to the hotel across the red small swing bridge. Hotel room was a little outdated with cracked bathroom tiles, chipped bath and the sheer curtain was a little dirty at the bottom, lampshade was a little dirty too. But staff was so helpful when needing anything, and they did text message when getting into the room to make sure everything was ok.

6

Sharon

Jun 14, 2025

·

Stayed 1 night

The room had lots of cowebs and not that clean. The air conditioning was very very noisy. Did not get any sleep

8

Ruth

May 25, 2025

·

Stayed 1 night

Enjoyed staying here. The staff were the standout point of the stay. Room was very clean and smelled nice. Breakfast excellent.

10

Sara

Jan 16, 2025

·

Stayed 2 nights

Lovely hotel - staff were so friendly and helpful and always greeted me with a smile. The room was very comfortable and we had a great view of the river. Couple of minor niggles, the room service tray wasn’t collected for quite a while and I did have to ask for it to be removed. The heating is way too high and I couldn’t adjust it. The bathroom was clean but very tired and in desperate need of updating. The shower wasn’t great and had an old fashioned curtain over the bath that was a little mouldy in places.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms frequently offer standout river views and many are spacious, but decor and bathrooms feel dated. Multiple reports cite ineffective or noisy climate control and limited bedside power or missing fridges/USBs; a few mention uncomfortable pillows or beds.

Related guest reviews

8

Kirsty

Nov 29, 2025

·

Stayed 1 night

Beautiful room with a great view

10

Atam

May 24, 2024

·

Stayed 1 night

Nice place to stay with a great view. Could do with a little modernisation of the rooms (USB charging ports for example) - but very nice and would recommend for a stay.

6

Margaret

Oct 18, 2025

·

Stayed 1 night

Wonderful staff! Especially the lady who delivered room service to two slightly drunken girls at midnight. Quite disappointed that there was no fridge. Also, the bed was really uncomfortable. Not the kind of stay we’re used to at the Hilton!

8

Ryan

Nov 27, 2023

·

Stayed 2 nights

Great check-in from front desk. Room was a good size, on the executive floor - had a balcony but the door to it was locked (seemed to be out of action). The room was furnished adequately but is quite old and has minor areas of disrepair. Room service was the fastest I've ever had in a hotel and had a really convenient online system for ordering (very innovative, well done). The Hotel is in a great location, close to Quayside and town centre. The lobby is beautiful and spacious. We didn't get time to try out the gym and pool sadly. One of the annoying things was the time we had to wait for the concierge (who didn't ever seem to be at the desk) both on checking in our bags and picking them up again after check-out. Also when paying £600 for two nights I expect something bigger than a standard double bed! On balance we enjoyed our stay. The price point is probably not in keeping with the experience (but inflation is no doubt at play here) but if the other 4/5 star hotels are booked up, the Hilton is a solid choice for a weekend stay.

8

Paul

Oct 15, 2023

·

Stayed 1 night

We stayed for 1night, check in was easy, room was nice enough for a standard, quite big which was great. Poor view though, extractor didn't work in bathroom, air con was poor, couldn't get below 22.5degrees, and no windows open which made it quite stuffy. We would still return and maybe pay for an executive room next time, expensive though for what it is. Gym was good but in a poor location.

6

Andrew

Nov 4, 2024

·

Stayed 1 night

The reception staff misinformed us about afternoon tea. Also incorrect about room payment when the room was already prepaid. Stayed in an Executive Room however there were noplug points near the bedside tables, No mirror over the dressing table and the one long mirror that was in the room was in a dark spot.

8

Sonya

Jul 7, 2025

·

Stayed 1 night

Excellent car parking, bar area and staff. Pool was good, food was ok. Room for a deluxe room was very very tired, marked walls, furniture was damaged, old fashioned bathroom, no robes or water which I thought came with a deluxe room, nice view of the river though the windows were very dirty . The hotel we have heard is being renovated which will help so much, it definitely needs it in some of the rooms.

6

David

Jun 17, 2025

·

Stayed 1 night

Room was a little tired and not what the website images suggested. The temperature control was stuck at 25deg which made for an uncomfortable nights sleep. Breakfast was good though.

10

Jonathan

Sep 15, 2025

·

Stayed 1 night

Really impressed. Good value for money. Comfortable beds, plenty of room. Great view of the river.

6

Gill

Oct 27, 2024

·

Stayed 1 night

The hotel rooms are extremely dated and in need of updating. The furniture is chipped, no mini fridge in room (just a scraped cupboard where I assume there used to be one). Bathroom a little grotty.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful across reception, bar and breakfast. However, some guests experienced check-in and communication problems, heavy-handed security, or slow follow-up on requests.

Related guest reviews

2

Nicola

Nov 18, 2024

·

Definitely would not recommend this hotel. Stayed with my disabled mother for 3 nights couldn’t increase temperature in the room even after I reported it. First night room service was mediocre but extremely expensive. Second day room wasn’t serviced at all had to ring and complain. Third day again room wasn’t serviced while we were out had to speak to person in corridor and ask for teabags milk etc. parking charge was expensive considering the car park was on site. Thought with it being the Hilton chain we would have received excellent service but obviously not!

10

Steve

Oct 31, 2025

·

Stayed 3 nights

The room was clean and nicely laid out (electric sockets well positioned). The view from our room was amazing. The staff were all very friendly, helpful and polite. The bar had a good range of drinks to choose from, and executive bar was a nice added touch. Breakfast was very nice and a wide range of choices could be made, and the breakfast serving times were ok.

2

Ian

May 14, 2024

·

Stayed 1 night

I have just had an awful experience checking in and would like to make a complaint. I paid on Hotels.com before arrival and when I came to check in they said they needed a credit card to guarantee my room. I only had my phone and they wouldn’t accept that as it needed to be a physical card. They asked me to take a seat to download their app and sign in to add a card to that. I did this but the card I added wasn’t suitable. They said they sometimes have a problem with Visa! I tried to add another card but they said it doesn’t accept adding a different card. They basically told me it was company policy to not let me check-in. They were overly polite and telling me not to be concerned and stressed even though I couldn’t check in. I found them patronising and cold. I visibly had tears in my eyes and then finally the duty manager then said I could check-in and pay the guarantee charge of £30 (refunded after check-out) in my room on the app. I asked why they didn’t let me do that earlier and they said it was a last resort. So basically I was in reception nearly half an hour and had to ask to see the manager and get physically upset before they would check me in. Thanks Hilton, amazing customer services!

6

Chris

Apr 26, 2024

·

Stayed 1 night

Lovely hotel, great location. Ladies at the front desk are on some sort of scam. One told me it was £15 to check in before 2 at 1:45 so I said we'd wait the 15 minutes later. 15 minutes later I was told by a different lady that it was £15 to check in before 3pm. Seemed a bit of a coincidence that the story changed.

6

Andrew

Nov 4, 2024

·

Stayed 1 night

The reception staff misinformed us about afternoon tea. Also incorrect about room payment when the room was already prepaid. Stayed in an Executive Room however there were noplug points near the bedside tables, No mirror over the dressing table and the one long mirror that was in the room was in a dark spot.

10

Mark

Aug 21, 2024

·

Stayed 1 night

Excellent base location to walk into Newcastle city centre. Good facilities. Very friendly and helpful staff. Good breakfast offering.

10

Martin

Feb 16, 2025

·

Stayed 1 night

The receptionist was amazing. Helpful, friendly and knowledgeable. Really set the mood for the stay. Nice hotel and good location.

8

Ruth

May 25, 2025

·

Stayed 1 night

Enjoyed staying here. The staff were the standout point of the stay. Room was very clean and smelled nice. Breakfast excellent.

4

nicola

Nov 25, 2024

·

Stayed 1 night

we had the worst e learned on check in we had five rooms booked they could t find our rooms gave us four keys and disputed for over an hour that they didn't have the fifth booking the girls 50 th birthday we booked for had to wait for over an hour to get a room . the lady went round each room to se what she'd allocated to realise her self that the fifth room hadn't been given to us . we then had food and table reservations at above in the vermont of which we missed our reservation due to the check in nightmare so we were left without any food and missed our reservation . wouldn't stay here again !

6

Nick

Dec 29, 2024

·

Stayed 1 night

No shower gel in the shower. And when we came back late admittedly, within 15 mins we had security at the door telling us we had to be quiet, tv not on music not on literally waiting for a take away to arrive. No we have had a call and please can you quieten down it was super heavy handed with 2 men at the door!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for the Quayside, Glasshouse and city centre, with scenic views from many areas. Note the steep hill and generally hilly approach, which can be challenging for some.

Related guest reviews

10

Brian

Aug 21, 2024

·

Stayed 3 nights

It was the first time here the only downside was all the road works. The wife isn't to good with her legs so had to use the car to get around. When we went out we never got to get back to the hotel without travelling round the city.

10

Robin

Mar 4, 2024

·

Stayed 3 nights

Proximity to Glasshouse and central Newcastle

10

Henning

Oct 8, 2024

·

Stayed 1 night

Excellent location, friendly staff

10

Ian

Sep 11, 2024

·

Stayed 1 night

Great location for GNR events on the Saturday

10

Ana

Nov 29, 2023

·

Stayed 2 nights

Great location and walkable or short taxi ride from train station, large rooms.

8

Peter

Jun 29, 2025

·

Stayed 2 nights

Staff very helpful, convenient location.

8

Jade

Aug 13, 2025

·

Stayed 2 nights

Amazing service at the hotel, it is situated on a steep hill, if you are travelling from Quayside to the hotel across the red small swing bridge. Hotel room was a little outdated with cracked bathroom tiles, chipped bath and the sheer curtain was a little dirty at the bottom, lampshade was a little dirty too. But staff was so helpful when needing anything, and they did text message when getting into the room to make sure everything was ok.

10

Anne

Nov 6, 2023

·

Stayed 1 night

Great location and parking for night out at the glasshouse . Spacious room with good view of the river and city lights .Very good value breakfast . Enjoyed .

10

Adam

Apr 29, 2025

·

Stayed 2 nights

What a view from the hotel and great location to walk around the city centre. Swimming pool was great and every staff member really professional and kind.

10

Gary

Nov 19, 2023

·

Stayed 1 night

Ideally located just a short walk to the Arena

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked with good variety, and gluten-free needs are handled well. Dinner quality and bar value are mixed, and a few guests faced queues or lukewarm items at busy times.

Related guest reviews

8

Lee

Dec 11, 2024

·

Stayed 1 night

A one night stay re a business trip. Hotel was superb but disappointed that after paying for hotel there was an additional 15.00 to park. We only had breast the hotel and this was average considering the cost. We also had a drink in the bar, again. Very expensive and the beer appeared to be flat half way down. We may stay again for the convenience but will likely have all food and drink elsewhere

10

Nigel

Dec 21, 2023

·

Stayed 1 night

Excellent service. All staff very friendly and helpful.Excellent breakfast. Well done Gateshead

10

Steve

Oct 31, 2025

·

Stayed 3 nights

The room was clean and nicely laid out (electric sockets well positioned). The view from our room was amazing. The staff were all very friendly, helpful and polite. The bar had a good range of drinks to choose from, and executive bar was a nice added touch. Breakfast was very nice and a wide range of choices could be made, and the breakfast serving times were ok.

6

Caroline

Dec 10, 2023

·

Stayed 2 nights

The hotel restaurant offered a bad service. The kitchen didn’t bring our main courses for at least 1 hr after our starters were finished. The waitress explained they had a private function on and that had used up all the French fries and we could only have sweet potatoes with our food. The battered fish had a strong smell of rancid fish. However, the waiting staff were excellent and diligent. We had some drinks in the bar area and that was excellent. The service were excellent. It was a shame we were let down by the Kitchen. The rooms were lovely and comfortable for a family,

8

Anthony

Apr 3, 2025

·

Stayed 2 nights

Obviously great views from some rooms, and the dining hall, very good buffet breakfast and helpful staff.

8

John

Aug 6, 2024

·

Stayed 4 nights

Excellent reception area. Dinner was a disappointment.

10

Elise

Jan 6, 2025

·

Stayed 1 night

We travelled for an event at the Utilita. Access to the hotel was easy and about 15-20 minutes from the airport by taxi. The hotel was clean and beautifully presented in public areas and the bedrooms. The bed was comfortable and a choice of pillows for a restful sleep. The bedrooms were well equipped with a stunning view through a large window in the room. We ate our evening meal in the restaurant and had breakfast included in our tariff. The food was excellent with a wide choice. One of our party is celiac and the hotel have an admirable policy which met her health needs perfectly. She was very impressed and thinks it’s the best stay she’s ever had in a hotel to cater for her condition. They had even marked the room to alert staff to her condition so when we arrived at breakfast, they were expecting her with the gluten free menu. Nothing was too much trouble. We were very impressed. The staff were friendly and attentive. All in all, a great stay and excellent value for money.

10

Richie

May 27, 2025

·

Stayed 1 night

I don’t normally review branded hotels like the Hilton as they’re a big enough company and they’re normally just ‘okay’. However, this one was a bit different. The hotel staff had the normal, northern friendliness and charm. Although the bed was only a double in the one we stayed in, it was very comfy as were the pillows. The hotel was clean and although you can spot the odd well-worn parts if you look carefully, they are currently in the process of a refurb to deal with this. It was the breakfast that impressed me the most; a great choice and really good standard of cooking for buffet-style food. Overall, the ‘big chain’ hotel I’ve stayed in for a while, and all for £75 for a night inc breakfast for four. Bargain!

4

M

Sep 22, 2024

·

Stayed 1 night

Tired hotel. Queued for breakfast. Food was cold. Air con in room is noisy and ineffective. Concierge brought a fan which helped. On a positive note it's an easy walk across the bridge for a lively town centre.

10

Robert

Jan 6, 2025

·

Stayed 1 night

Good views of the Tyne bridge and quayside. Generally a pleasant visit. The food in the restaurant for the evening meal and for breakfast was not very good despite good service by serving staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$117
February	$135
March	$132
April	$126
May	$142
June	$155
July	$125
August	$122
September	$190
October	$157
November	$166
December	$151

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $145	5 $132
6 $131	7 $182	8 $265	9 $258	10 $183	11 $175	12 $587
13 $173	14 $134	15 $204	16 $169	17 $520	18 $148	19 $311
20 $113	21 $299	22 $203	23 $144	24 $190	25 $217	26 $204
27 $112	28 $210	29 $187	30 $229

Su	Mo	Tu	We	Th	Fr	Sa
				1 $210	2 $194	3 $223
4 $112	5 $132	6 $190	7 $176	8 $132	9 $148	10 $160
11 $114	12 $151	13 $146	14 $172	15 $150	16 $136	17 $222
18 $112	19 $177	20 $200	21 $251	22 $164	23 $112	24 $198
25 $112	26 $131	27 $152	28 $183	29 $178	30 $159	31 $143

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Newcastle Tyne Bridge

Have a question?

Considering this hotel for your Gateshead trip?

Prices for upcoming dates