Is parking available at the hotel?

Yes, the hotel offers on-site parking for a fee of PLN 125 per night, which includes in/out privileges. No reservation is required.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee of approximately PLN 122 for adults and PLN 61 for children.

Does the hotel allow pets?

Yes, the hotel allows pets with a maximum fee of PLN 100 per accommodation, per night, plus a one-time cleaning fee of PLN 215. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of PLN 160 per vehicle (maximum occupancy 3). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Kraków, within a 5-minute walk of Planty Park and Smok Wawelski Statue. It is 0.6 mi (1 km) from Wawel Cathedral and 0.9 mi (1.5 km) from Main Market Square.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool. The operational hours and seasonal availability may vary, so guests are encouraged to check with the front desk.

What are the hotel's policies regarding children?

Children are welcome at the hotel. The minimum age for children to stay for free is not specified, so guests should inquire directly for details.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds for a fee of PLN 222 per night. Guests should request this service in advance to ensure availability.

Sheraton Grand Krakow - Luxury Stay in Poland

Average nightly price at Sheraton Grand Krakow by month, last 12 months (USD)
Month	Average price
January	$188
February	$208
March	$208
April	$281
May	$273
June	$267
July	$236
August	$245
September	$350
October	$308
November	$226
December	$285

What guests think

At Sheraton Grand Krakow, guests repeatedly praise the scenic riverside location by Wawel Castle and walkable Old Town, warm and attentive service, and comfortable, spacious rooms that make both sightseeing days and quiet downtime straightforward and enjoyable.

Many like the gym, spa and pool and the rooftop bar, though the wellness area can feel small or dated, and there have been occasional renovation closures. Breakfast and dining earn frequent praise, but some guests disliked a 10% automatic service charge and noted minor quality or selection gaps. A few reviews mention musty smells, housekeeping lapses, or rooms with disappointing views unless upgraded, while most report smooth stays. Expect a well-located, service-forward stay with comfortable rooms and solid amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the gym, spa and a small pool, plus an enjoyable rooftop bar; overall facilities are useful and well kept. Some note the wellness area feels small or dated, occasional closures, and parking can be expensive.

Related guest reviews

10

Lee

Mar 28, 2023

·

Stayed 3 nights

Smooth check-in with very warm and welcoming staff. Hotel offers a selection of places to eat and drink on the grounds that are very tastefully decorated. The rooms are spacious and tidy, with excellent features available, to make your stay pleasant. Breakfast has plenty on offer for those with big appetities, so you cant go wrong there and the staff go above and beyond to ensure your requests are met. Tried the gym and it comes with a wide range for facilities, the pool is good for a dip too, although a little small, but that gives you more time in the sauna. All bases covered here. Would definitely stay again.

10

Brett

Feb 1, 2024

·

Stayed 1 night

I enjoyed the friendly staff, especially Alicia (temp gym attendant). She was super friendly and informative. The hotel was beautiful with an easy location.

10

Douglas

Sep 10, 2024

·

Stayed 4 nights

The deluxe view room had a view of the carpark so we had to upgrade to a grand deluxe to get a river view at extra cost. Room was great, breakfast very good and we loved the sky bar.

10

Emma

Feb 2, 2026

·

Stayed 3 nights

Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !

10

Mayank

Jan 1, 2026

·

Stayed 3 nights

Very kind and warm staff! Comfortable stay and health spa benefits are nice to have!

8

Anthony

Feb 25, 2024

·

Stayed 1 night

Hôtel superbe mais piscine et roof top en travaux … bien vérifier avant de réserver . Nous avons finalement fait le roof top de l’hôtel voisin

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8

abdulwahab

Aug 19, 2025

·

Stayed 3 nights

Good hotel Friendly staff Good location for coffees near Parking is costly 34 $ per 24 hours

10

Michelle Eva Elizabeth

Nov 23, 2025

·

Stayed 5 nights

Room, staff, gym and pool

6

Marko

Jul 29, 2023

·

Stayed 5 nights

Wery good service. Outdated facilities, for example sauna and pool area. Mold smell in the room.

10

Philippe

Aug 4, 2025

·

Stayed 5 nights

By the Vistula River, next to the Wavel Castle the Sheraton Grand couldn’t be better located. Exclusive service, excellent restaurants, nice Spa & Gym and comfortable bedrooms make it an outstanding choice we would certainly repeat !

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Cleanliness

Cleanliness is widely praised, with many describing rooms as clean or spotless. A few reports cite housekeeping misses, sticky items, and occasional musty odors.

Related guest reviews

10

Emma

Feb 2, 2026

·

Stayed 3 nights

Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !

10

Sharon

Jan 17, 2023

·

Stayed 19,371 nights

Very clean and quiet. Hotel staff were amazing and helpful. Hotel location is right next to Wawel Castle, Old Town, and river.

10

jinseon

Nov 23, 2023

·

Stayed 3 nights

Everything is good but Hair Dryer is sticky on hand position.

10

Jennifer

Nov 4, 2025

·

Stayed 1 night

Spacious, clean, and very comfortable rooms! The service is always five stars.

8

Tomasz

Oct 1, 2023

·

Stayed 3 nights

Veey nice location but we got turned off by smell of the room we initially checked into as it smelled of mold. We were offered a new room but cleaning staff was not notified and walked into our room without announcement early next morning. Overall nice hotel but staff is bit unexperienced.

10

Fumi

Feb 7, 2026

·

Stayed 3 nights

清潔で広々とした部屋で快適に過ごす事ができました。スタッフの方々も皆んな笑顔でお声がけして下さり、とても気持ち良かったです。どこに行くにも便利で立地も最高でした。またクラクフに行く時は必ず泊まりたいと思います。

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6

Bartlomiej

Dec 18, 2021

·

Stayed 2 nights

Hotel dobrze położony jednakże stosunkowo brudno, basen malutki i kompletnie bez klimatu. Strefa relaksu bardzo słaba. Żurek w restauracji jak podali mi z parówkami to już się załamałem. Zakładam ze „zero waste” ale żeby żurek z parówkami ze śniadania !!!

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10

Wojciech

Mar 22, 2023

·

Stayed 4 nights

Great place to stay. Friendly staff. The best breakfast options ever. Nice clean rooms . Beautiful surrounding. It's not my first time. Keep coming back:)

10

Varun

Oct 27, 2024

·

Stayed 3 nights

Extremely comfortable, clean and well located. Great food and staff!

8

Christer

Apr 21, 2025

·

Stayed 3 nights

Städningen kunde varit något bättre men de fixade det snabbt. Frukosten var fantastisk!

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Rooms

Rooms are generally large and comfortable with good beds and practical features. Some guests found furnishings dated and several were disappointed by views unless upgrading; a few mentioned musty smells.

Related guest reviews

10

Douglas

Sep 10, 2024

·

Stayed 4 nights

The deluxe view room had a view of the carpark so we had to upgrade to a grand deluxe to get a river view at extra cost. Room was great, breakfast very good and we loved the sky bar.

6

Izabela

Aug 16, 2025

·

Stayed 2 nights

The view was not the view I have expected

10

Maxim

Oct 26, 2024

·

Stayed 7 nights

We had a great stay at this hotel. Large, comfortable room, very nice breakfast with lots of selection. The staff was friendly and very helpful. Walking distance from the Wawel Castle and not far from the main plazas in the center of the city. At least a couple of ATMs in the vicinity, and some convenience stores. The pool/recreational area was also nice. In summary, great place.

10

Jennifer

Nov 4, 2025

·

Stayed 1 night

Spacious, clean, and very comfortable rooms! The service is always five stars.

10

Marc

Feb 23, 2026

·

Stayed 1 night

If you’re visiting Kraków and want a truly memorable stay, I cannot recommend the Sheraton Grand Hotel highly enough. From the moment I arrived, the experience was exceptional. The staff genuinely went out of their way to make everything perfect - warm, professional, and incredibly attentive at every touchpoint. My room was very large, beautifully presented, and extremely comfortable - exactly what you want after a day exploring the city. Every detail felt thoughtfully considered, and it made coming back each evening a real pleasure. Before arriving, I emailed the hotel with some special dietary requirements and to arrange airport pickups, and the team could not have been more helpful or responsive. Everything was handled seamlessly, which immediately put me at ease and set the tone for the whole trip. A huge shout-out to Monika and Prince, along with the entire Sheraton Grand team. Their hospitality truly elevated my stay and made it feel special from start to finish. The location is unbeatable - right beside Wavel Castle and within perfect walking distance of everything you need to see and do in Kraków. Whether exploring the Old Town, dining by the river, or simply soaking up the atmosphere, you couldn’t ask for a better base. This hotel really is the cherry on top of a wonderful stay in a beautiful city. Five stars all the way.

10

Peter

Dec 12, 2025

·

Stayed 1 night

Väldigt trevligt och funktionellt rum med skrivbord, badkar och stor TV

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10

Sharon

Oct 21, 2024

·

Stayed 2 nights

A great location. Great service. Great food and wine. Room was comfortable. Supposedly an upgrade from what I booked but I would have preferred not to be located on the first floor. The view would have been spectacular higher up had we not looked out onto the concrete roof of the lobby. Slightly dated furnishings and lumpy pillows for a 5* hotel! There is a health suite and pool but we didn't get chance to visit due to lack of time. Would stay again.

10

Seunglyong

Feb 11, 2022

·

Stayed 1 night

`21년 11월에 새로 리모델링한 내부가 매우 깔끔하고 모던하게 바뀌었음

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10

Varun

Oct 27, 2024

·

Stayed 3 nights

Extremely comfortable, clean and well located. Great food and staff!

10

Ida

Jul 19, 2025

·

Stayed 1 night

Väldigt fint hotell nära gamla stadskärnan men utanför de stora turiststråken. Sängen var underbar och rummet rymligt. Fantastisk frukostbuffé!

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Service

Service is often described as warm, professional and highly attentive across departments. A few guests reported inconsistent front desk communication or status recognition and an isolated housekeeping entry error.

Related guest reviews

10

Esther

Oct 10, 2024

·

Stayed 3 nights

Had a wonderful stay at Sheraton Grand Krakow. Everyone was super helpful and knowledgeable. Highly recommend

10

Emma

Feb 2, 2026

·

Stayed 3 nights

Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !

10

Tiago

Sep 1, 2025

·

Stayed 3 nights

Phenomenal staff, especially both hostesses that were working in the ground floor restaurant during the evening. (Maria and another lady that I unfortunately don't know the name)

4

woody

May 6, 2024

·

Stayed 2 nights

I was with a group. Apparently my Bonvoy Gold status is not worthy for the front desk to tell me whether I could have a late check out. Upon arrival I was treated as a second class guest. My check in girl had to get a manager to assign my room, she could not confirm whether I could check out at 13:00 on my third day at the hotel. “Please check with us tomorrow” the desk told me each day, because my status was not high enough to confirm whether or not my request for late check out could be granted. Ultimately all of my colleagues were allowed 13:00 check out but I had to be out of my room by 11:00am. This is not the way a Bonvoy Gold guest should be treated.

10

Ben George

Feb 8, 2025

·

Stayed 3 nights

We really enjoyed our stay - we asked for breakfast to take away a we had an early excursion booked and it was huge, basically a breakfast and lunch. Staff were so nice and couldn’t have been more helpful

10

Marc

Feb 23, 2026

·

Stayed 1 night

If you’re visiting Kraków and want a truly memorable stay, I cannot recommend the Sheraton Grand Hotel highly enough. From the moment I arrived, the experience was exceptional. The staff genuinely went out of their way to make everything perfect - warm, professional, and incredibly attentive at every touchpoint. My room was very large, beautifully presented, and extremely comfortable - exactly what you want after a day exploring the city. Every detail felt thoughtfully considered, and it made coming back each evening a real pleasure. Before arriving, I emailed the hotel with some special dietary requirements and to arrange airport pickups, and the team could not have been more helpful or responsive. Everything was handled seamlessly, which immediately put me at ease and set the tone for the whole trip. A huge shout-out to Monika and Prince, along with the entire Sheraton Grand team. Their hospitality truly elevated my stay and made it feel special from start to finish. The location is unbeatable - right beside Wavel Castle and within perfect walking distance of everything you need to see and do in Kraków. Whether exploring the Old Town, dining by the river, or simply soaking up the atmosphere, you couldn’t ask for a better base. This hotel really is the cherry on top of a wonderful stay in a beautiful city. Five stars all the way.

10

steven

May 28, 2023

·

Stayed 1 night

Excellent customer service

10

Kevin

Feb 28, 2025

·

Stayed 2 nights

An excellent hotel , all staff very helpful and friendly. Will hopefully return.

8

SAS

Nov 2, 2023

·

Stayed 3 nights

Nous avons passé 3 jours au Sheraton. L'accueil par les portiers et bagagistes est charmant et souriant. Je ne peux pas en dire de même à l'enregistrement. Pas d'effort de compréhension, nous sommes Français et anglophones mais parlons lentement pour nous faire comprendre, ce qui n'est pas le cas à l'accueil. Cela nous met dans une posture très désagréable et très gênant. Un peu d'empathie serait souhaitable. Nous avons malgré tout passé un excellent séjour, l'hôtel est très beau et spacieux, avec 2 restaurants, les cartes sont simples mais efficaces. Le petit déjeuner est excellent, un choix large et divers. Le personnel est attentionné. La situation de l'hôtel est exceptionnel, le château royal du Wawel tout proche et un toit terrasse magnifique. J'y reviendrai sans problème.

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10

Fumi

Feb 7, 2026

·

Stayed 3 nights

清潔で広々とした部屋で快適に過ごす事ができました。スタッフの方々も皆んな笑顔でお声がけして下さり、とても気持ち良かったです。どこに行くにも便利で立地も最高でした。またクラクフに行く時は必ず泊まりたいと思います。

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Location

Scenic riverside setting by Wawel Castle and an easy walk to the Old Town is a consistent highlight. One reviewer noted trams are not very close.

Related guest reviews

8

Belinda

Aug 20, 2024

·

Stayed 8 nights

Godt beliggende hotel i stille område ved flod og slot og offentlig transport i gå afstand til centrum

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10

Sharon

Jan 17, 2023

·

Stayed 19,371 nights

Very clean and quiet. Hotel staff were amazing and helpful. Hotel location is right next to Wawel Castle, Old Town, and river.

10

Janusz

Jan 4, 2025

·

Stayed 4 nights

The hotel is on the river nice trails. Not near tram stop.

10

daniel

Jul 27, 2024

·

Stayed 1 night

Friendly and close to everything. Good parking

10

Tom

Oct 8, 2023

·

Stayed 4 nights

Everything was first class. The staff was very friendly and helpful. The expresso and coffee in the room was great. And the rooftop bar and location were both excellent. Maybe one of the top hotels we have ever stayed at. Especially for the money.

10

Sarah

Sep 14, 2025

·

Stayed 4 nights

The room was fantastic and the location was super convenient to get to all the best places Krakow has to offer. Would absolutely stay again!

10

Marc

Feb 23, 2026

·

Stayed 1 night

If you’re visiting Kraków and want a truly memorable stay, I cannot recommend the Sheraton Grand Hotel highly enough. From the moment I arrived, the experience was exceptional. The staff genuinely went out of their way to make everything perfect - warm, professional, and incredibly attentive at every touchpoint. My room was very large, beautifully presented, and extremely comfortable - exactly what you want after a day exploring the city. Every detail felt thoughtfully considered, and it made coming back each evening a real pleasure. Before arriving, I emailed the hotel with some special dietary requirements and to arrange airport pickups, and the team could not have been more helpful or responsive. Everything was handled seamlessly, which immediately put me at ease and set the tone for the whole trip. A huge shout-out to Monika and Prince, along with the entire Sheraton Grand team. Their hospitality truly elevated my stay and made it feel special from start to finish. The location is unbeatable - right beside Wavel Castle and within perfect walking distance of everything you need to see and do in Kraków. Whether exploring the Old Town, dining by the river, or simply soaking up the atmosphere, you couldn’t ask for a better base. This hotel really is the cherry on top of a wonderful stay in a beautiful city. Five stars all the way.

10

Indira

Nov 30, 2024

·

Stayed 3 nights

Overall I would say it was a nice hotel to stay in. Close to the castle and 15 mins walk to the main square.

10

Fumi

Feb 7, 2026

·

Stayed 3 nights

清潔で広々とした部屋で快適に過ごす事ができました。スタッフの方々も皆んな笑顔でお声がけして下さり、とても気持ち良かったです。どこに行くにも便利で立地も最高でした。またクラクフに行く時は必ず泊まりたいと思います。

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10

Philippe

Aug 4, 2025

·

Stayed 5 nights

By the Vistula River, next to the Wavel Castle the Sheraton Grand couldn’t be better located. Exclusive service, excellent restaurants, nice Spa & Gym and comfortable bedrooms make it an outstanding choice we would certainly repeat !

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Dining

Breakfast and on-site dining receive strong praise for quality and variety, and the sky bar is appreciated. Some disliked a 10% automatic service charge and mentioned a few quality or selection shortcomings.

Related guest reviews

10

Tina

Aug 18, 2025

·

Stayed 4 nights

Absolut et fantastisk hotel. Fantastisk beliggenhed, personalet var alle uden undtagelse saa imoedekommende. Kun en ting der irriterede mig gevaldigt og som jeg ikke har set tidligere, at paa alle regninger paa hotellets spisesteder etc. paalagde de uden man var gjort opmaerksomt paa det en service charge paa 10%. Det bryder jeg mig blot ikke om. Specielt da det ikke var tips...det burde forbydes.

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10

Douglas

Sep 10, 2024

·

Stayed 4 nights

The deluxe view room had a view of the carpark so we had to upgrade to a grand deluxe to get a river view at extra cost. Room was great, breakfast very good and we loved the sky bar.

10

Emma

Feb 2, 2026

·

Stayed 3 nights

Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !

10

marcus

Jul 17, 2025

·

Stayed 1 night

Underbart hotell med väldigt hög servicenivå. Maten höll hög klass o frukosten var topp.

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10

Marcelo

Jun 8, 2025

·

Stayed 2 nights

One of the breakfast I’ve had in a Hotel!

8

Sylvain

May 12, 2023

·

Stayed 7 nights

The hotel is great, beautiful, and offer good room equipment. However, we were disappointed by several things: - The room was sold "with a view", which means that I expected to view something interesting from the room. We just had a view on a building in construction, so the "view" term was really misleading. - We came with our 6 years old kid, and expected to get a dedicated bed in the room for him. We were told that "we didn't ask", so the hotel considered that the main bed was enough to sleep at 3. Hopefully we got a bed the next day, but I don't understand why a 5 stars hotel doesn't provide it by default. - We booked the hotel at a lower price per night compared to the prices on the bill. I sent an email and expect and answer on it, but in the end I paid way more than expected. - It's a tiny thing, but I expect to get a fresh orange juice for the breakfast. The one that is provided doesn't have a good taste, it's clearly not fresh. Apart from this, the breakfast is perfect.

8

helene

Aug 10, 2023

·

Stayed 2 nights

Quality of their food is fabulous!

10

Brian

Oct 20, 2025

·

Stayed 6 nights

Loved this hotel, great room, great service and great food.

2

Zygmunt

Jan 2, 2023

·

Stayed 1 night

Tip 10 percentyla for service is shame was swedish table music terrible only Food in 2023 ok and consierge Monika Jeleń the best i never sen beefore 10 percent too eache winę breakfest shame shame service for what every time i have self service drama

10

Ida

Jul 19, 2025

·

Stayed 1 night

Väldigt fint hotell nära gamla stadskärnan men utanför de stora turiststråken. Sängen var underbar och rummet rymligt. Fantastisk frukostbuffé!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $218	7 $219
8 $170	9 $172	10	11 $189	12 $183	13 $187	14 $180
15 $192	16 $223	17 $452	18 $204	19 $231	20 $208	21 $186
22 $177	23 $179	24 $181	25 $182	26 $187	27 $998	28 $348
29 $194	30

Su	Mo	Tu	We	Th	Fr	Sa
		1 $344	2 $380	3 $296	4 $349	5 $360
6 $299	7 $281	8 $424	9 $278	10 $274	11 $349	12 $310
13 $202	14 $193	15 $191	16 $181	17 $182	18 $181	19 $177
20 $159	21 $151	22 $150	23 $150	24 $151	25 $221	26 $236
27 $185	28 $242	29 $292	30 $309	31 $331

Sheraton Grand Krakow

Prices for Sheraton Grand Krakow

Monthly average prices

About this property

Location

Room options

Deluxe Suite, 1 Bedroom

Premium Room, 1 King Bed

Grand Suite, 1 Bedroom

Royal Suite, 1 Double Bed

Premium Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds (View)

Grand Room, 1 King Bed (View)

Grand Room, 2 Twin Beds (View)

Deluxe Room, 1 King Bed (View)

Club Studio, 1 King Bed

Guest reviews of Sheraton Grand Krakow

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Grand Krakow

Considering this hotel for your Kraków trip?

Prices for upcoming dates