Name: Mercure Birmingham West Hotel
Address: Birmingham Road, West Bromwich, England, United Kingdom, West Bromwich, West Midlands, GB
Price range: US$60–US$200 per night
Rating: 7.83

What guests think

At Mercure Birmingham West Hotel, guests praise friendly staff and convenient access to the M5 and The Hawthorns, while feedback on rooms and leisure facilities is mixed, with many noting small rooms and a dated or tired spa.

Cleanliness is generally fine but inconsistent, with some reports of dirty corridors or worn fixtures. On-site parking is available but usually charged, and reviews of breakfast and dinner range from excellent to disappointing with occasional slow service. Expect friendly service and a practical location, with facilities and finishes that can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests used the pool, sauna/steam room and gym, with the gym frequently praised, but many report the spa/leisure areas are small or tired, changing rooms need work, and the hot tub is often out of service. On-site parking is available but usually charged.

Related guest reviews

6

Zoe

20 Jul 2025

·

Stayed 1 night

Staff was friendly, room was lovely, but the spa was a disappointment, hardly any sun loungers, pool too small. Partner said men’s changing rooms was dirty and unhygienic. Jacuzzi wasn’t working. Spa area also seemed dirty, so we didn’t get any use of the facilities there. Personal opinion- only allow certain amount of people in the spa so it doesn’t get too crowded.

10

Boluwatife

19 Nov 2024

·

Stayed 1 night

My experience was awesome, the gym and pool was great addition for the hotel price

8

Darren

26 Oct 2025

·

Stayed 2 nights

Hotel rooms bar lovely Leisure club terrible hot tub out of order but generally dirty and so many areas of plaster falling off wall so in need of refurb Which is such a shame been here lots but will not return wish id took photos as you could see what i saw

6

Sarah

17 Oct 2023

·

Stayed 1 night

The rooms were clean enough, however i could hear what seemed to be like a generator buzzing all night! It has plenty of plugs and usb ports near the bed and a good sized TV There are two parts to the hotel, the cheaper rooms are based further away from the reception in the extension building which is only accessible by stairs (not a lot) however this means you are closer to the spa! The staff are friendly, the changing rooms need updating as well as the steam room! The pool is not very big however its enough to have a splash about or a few widths Towels are provided for free and the showers are hotter and better than in the rooms! The restaurant is very overpriced and the service is extremely slow! The food was ok but definitely not good value for money If you planning on watching football at west brom its a good location otherwise its a minimum 30 mins from Birmingham with not much happening locally so if its a night over for business theres not other food choices. Breakfast was ok has the basics and was regularly rotated so was fresh I wouldn’t rush back or say its high end If there wasn’t a persistent buzzing that kept me up i would have given 4 stars

10

Dominic

3 Aug 2025

·

Stayed 2 nights

The staff were great and friendly, ready to help and always with a smile. Well done to you all. The health club facilities were great too.

8

abdul

30 Nov 2024

·

Stayed 1 night

Half decent hotel, a bit dated and could do with a refurbishment. Parking is charged at £7 which is ridiculous. This should be included!

10

Chris

20 Sept 2025

·

Stayed 1 night

Really impressed with the comfort of the room and the quality of the gym for such a reasonable price.

8

Ekene

5 Jul 2025

·

Stayed 1 night

Carpark large potholes, not fit. Damaged my car

8

Kate

21 Oct 2025

·

Stayed 1 night

Great place to stay and breakfast was great (apart from the hash browns). The spa was a little small and the changing rooms desperately need updating. Dinner was good though the service was very slow. I would stay there again.

8

Isaac

22 Feb 2025

·

Stayed 1 night

Great hotel for the money, staff, rooms and general hotel excellent. Pool and leisure area a let down, pretty tired and men’s changing rooms dirty and old

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Cleanliness

Room cleanliness is often praised, but standards are inconsistent, with reports of dirty corridors/carpets, stained or unclean items, and poor hygiene in some leisure changing areas. Worn fixtures are noted in places.

Related guest reviews

6

Zoe

20 Jul 2025

·

Stayed 1 night

Staff was friendly, room was lovely, but the spa was a disappointment, hardly any sun loungers, pool too small. Partner said men’s changing rooms was dirty and unhygienic. Jacuzzi wasn’t working. Spa area also seemed dirty, so we didn’t get any use of the facilities there. Personal opinion- only allow certain amount of people in the spa so it doesn’t get too crowded.

2

LINA

16 Sept 2023

·

Stayed 1 night

We found a dead slug in the room and the sheets were itchy which suggests that the room was not cleaned before staying.

2

Ricardo

11 Oct 2023

·

Stayed 1 night

Nice room, good customer service but an awful night as my legs have been sabotaged by what appears to be bed bugs BOTH legs… would never book here again because of this and would like this to be looked into .

10

Wendy

12 Jul 2025

·

Stayed 2 nights

The staff is wonderful. They went above and beyond with their service. The restaurant and bar are very good with great service. Very comfortable setting. The rooms are nice and clean.The decor is pleasant and rooms are bright. I found this hotel to be quiet. They have magnets on the hall doors that shut at night. It stops the noise. I would recommend this hotel and would definitely stay again.

4

Darren

6 Nov 2024

·

Stayed 1 night

Reception tried charging me overnight parking which I successfully challenged as there was no mention when I booked. On route to the room I found dirty corridors and stained carpets. Outside one room was a pile of muck that was apparently caused by the builders, yet I didn’t see any ‘men at work’ signage on the route to my room, nor did reception advise. I stay a lot with work and have a high tolerance for average hotels / standards. I’ll never stay here again. I emailed the hotel manager overnight and haven’t had a response.

8

Sarah

7 Nov 2025

·

Stayed 1 night

Clean, friendly staff

10

Lok Wan Denise

26 May 2024

·

Stayed 1 night

The check in process was smooth. Staffs were friendly and helpful overall. The room is a bit dated but clean and comfortable.

6

Inosh De

31 Jul 2025

·

Stayed 3 nights

The bed was comfy, and the room was okay, but a little dated. The spa was seriously gross, but the gym was fine. The front desk people need some training, it's supposed to be a 4-star hotel. It's really more like a 3-star.

2

Richard

30 May 2023

·

Stayed 2 nights

Hotel looks nice from reception. But once past reception it goes down hill quickly. The corridors are run down and filthy. Towels left by doors for the 2 days we were there. And no member of staff thought to move them. Our room had an empty shower gel in the shower so obviously hadnt been checked by the housekeepers. There were old receipts by the bin so hadnt been cleaned correctly. Marks on the duvet cover with writing on it saying "theres a strange stain" amd an arrow pointing to it. The menu and welcome lettwr had tea or coffee stains all over it. And the aircon/heating didnt work.

8

Sharon

18 Dec 2022

·

Stayed 1 night

I was checked in efficiently by polite staff. My room was lovely and warm and clean, had all the basics needed - tv, coffee etc and toiletries. A bit sad to see chips to sink and wall tiles that needed replacement. Some of the general corridoor areas looked tatty and would benefit from a paint (in a colour that doesnt show wear and tear)

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Rooms

Beds are generally comfortable and many rooms are quiet, but several guests found rooms small and the decor a bit dated. Wi-Fi can be unreliable and some reported noise from roads or equipment.

Related guest reviews

10

Alexandra

3 Nov 2025

·

Stayed 2 nights

Lovely room, nice and quiet! Food in restaurant was outstanding! We will definitely return!

6

Nick

8 Sept 2025

·

Stayed 1 night

Overal our stay was ok, the bed was comfy but the room size was very small which made things feel like your on top of each other when moving around the room.

6

Derick

29 Apr 2025

·

Stayed 1 night

Tiny rooms and WIFI is terrible.

6

Sarah

17 Oct 2023

·

Stayed 1 night

The rooms were clean enough, however i could hear what seemed to be like a generator buzzing all night! It has plenty of plugs and usb ports near the bed and a good sized TV There are two parts to the hotel, the cheaper rooms are based further away from the reception in the extension building which is only accessible by stairs (not a lot) however this means you are closer to the spa! The staff are friendly, the changing rooms need updating as well as the steam room! The pool is not very big however its enough to have a splash about or a few widths Towels are provided for free and the showers are hotter and better than in the rooms! The restaurant is very overpriced and the service is extremely slow! The food was ok but definitely not good value for money If you planning on watching football at west brom its a good location otherwise its a minimum 30 mins from Birmingham with not much happening locally so if its a night over for business theres not other food choices. Breakfast was ok has the basics and was regularly rotated so was fresh I wouldn’t rush back or say its high end If there wasn’t a persistent buzzing that kept me up i would have given 4 stars

10

andrew

28 Jan 2025

·

Stayed 3 nights

Friendly staff. Internet could be better in rooms. Websites dont load on computer.

10

Reehan

8 Jan 2023

·

Stayed 1 night

Room is very clean, spacious and comfortable

4

Kent

12 Jul 2025

·

Stayed 2 nights

Everything about this property screams "old". Old carpet. Chairs that are old and faded. Poor lighting. Drab common areas.

10

Richard

22 Sept 2024

·

Stayed 1 night

Really easy friendly check in rooms quite and clean.

6

Jon

25 Jun 2025

·

Stayed 2 nights

Staff were great, the room was small and the air conditioning didn't work, which meant I had to have to sleep with the window opened, listening to the M5 all night. They did move me for the second night to an air conditioned room.

8

Jenny

3 Nov 2025

·

Stayed 1 night

The room was small but cosy. It would be helpful to have a mini fridge. My stay was good

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Service

Service is a strong point, with many reviews praising friendly, accommodating staff at reception and in the restaurant. There are occasional reports of slow dining service or isolated rude interactions.

Related guest reviews

8

Anne

9 Sept 2025

·

Stayed 5 nights

The hotel is very well situated and it was easy to find. The staff are very friendly and helpful ...... with one exception. I found Kaspers in the bar to be quite surly and rude.

8

Hajara

30 Jul 2025

·

Stayed 3 nights

We stayed at the Mercure recently and while there were a few hiccups, I’m giving an extra star simply because the staff were so lovely. Maciej and the reception team were particularly brilliant – incredibly helpful, kind, and genuinely went out of their way to make our stay easier. They helped my husband print his exam notes for free, and were really accommodating when it came to storing my medication that needed strict temperature control. That kind of thoughtful service really does go a long way. The housekeeping team were also great – friendly and the room was very clean. However, the room itself was a bit smaller than we expected and didn’t have a fridge or microwave. I know a lot of hotels seem to be moving away from offering those now, but it’s still worth noting. A couple of bits in the room could do with attention too – the iron was slightly broken and the shower handles were a bit wobbly. The drainage in the shower wasn’t the best either, with water pooling quite quickly. We mainly chose this hotel for the hot tub, so it was a shame that it was out of order during our visit. The pool, steam room and sauna were nice to use though, and I even joined in on a couple of classes which were fun. The leisure area overall could do with a bit of a refresh – there’s a bit of rust around and it does get quite busy, as it seems to be shared with local members. Breakfast was fine, nothing special, but it did the job.

10

Christina

22 Nov 2024

·

Stayed 2 nights

Very friendly and helpful staff on reception. Perfectly located just off the motorway and very easy to get local busses or metro into Birmingham or Wolverhampton, yet didn’t hear any road noise. Wouldn’t hesitate to book this hotel again.

10

Michael

27 Dec 2023

·

Stayed 2 nights

Excellent hotel. Very modern and clean. Staff all very friendly and helpful. The lady at reception was especially helpful and good at her job very welcoming her name was Mairita ( I think) breakfast was basic but all good quality food nice and fresh and hot.

10

Laura

14 Jun 2025

·

Stayed 1 night

Staff were friendly and welcoming

10

Paul

6 Apr 2024

·

Stayed 3 nights

Very friendly staff. Always helpful easy to get on with and help with any issues that may arise

10

Jamala

25 Oct 2024

·

Stayed 1 night

My stay is good. The staff was helpful and friendly.

4

Sam

22 Nov 2024

·

Stayed 1 night

Complaint made, staff dismissed complaint, staff advised to claim a refund. Poor service

10

Nicholas

16 Dec 2024

·

Stayed 1 night

A superb customer experience. Great rooms and exceptional staff.

10

william

4 Jul 2025

·

Stayed 7 nights

I had an issue with my antidepressants being on my luggage which ended up being left behind. I went through severe withdrawal symptoms and was in acute distress. Mauritania, Stephan, and Rad went above and beyond the call of duty to make sure I was well cared for the entire time. The hotel industry really needs more people like them. They truly exemplify what customer service is all about.

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Location

Convenient for the M5, The Hawthorns and public transport to Birmingham; several guests found it easy to reach. A few noted the immediate area is not especially attractive.

Related guest reviews

10

bianca

28 Mar 2025

·

Stayed 1 night

Nice clean for someone on a budget no shops near by if your someone who doesn’t drive 15 mins walk to West Bromwich town Come prepared nice hotel it’s my go to now when visiting West Bromwich

10

Big

23 Jun 2025

·

Stayed 1 night

Great location for an event at The Hawthorns - just don't expect to have a full size desk to work on. Other than that happy to recommend.

10

Laura

14 Oct 2024

·

Stayed 1 night

Good value & close to the motorway

8

Paul

14 Sept 2025

·

Stayed 1 night

Decent Hotel in good location for WBA and to getting to Edgbaston via taxi. Friendly staff. There is a car parking charge

10

Christina

22 Nov 2024

·

Stayed 2 nights

Very friendly and helpful staff on reception. Perfectly located just off the motorway and very easy to get local busses or metro into Birmingham or Wolverhampton, yet didn’t hear any road noise. Wouldn’t hesitate to book this hotel again.

10

Peter

6 Mar 2023

·

Stayed 1 night

Very friendly and helpful staff. Good spa facilities. The immediate area around the hotel is a bit of a desert but restaurants and pubs a short taxi ride away

4

Dylan

1 May 2025

·

Stayed 1 night

Was disappointed with location but I should have checked. Not in a nice area. Staff friendly and service breakfast was good. The pool was very tired and budget in appearance.

8

colin

17 Feb 2024

·

Stayed 1 night

Excellent location

10

Phillip

7 Sept 2023

·

Stayed 1 night

This property is reasonably priced and very convenient for a football visit to the Hawthorns. Nice breakfast and pleasant bar. Rooms are comfortable and quiet. About a 15 minutes walk into West Bromwich.

10

Joshua

24 Nov 2025

·

Stayed 2 nights

Was a lovely stay. Room was perfect for the weekend. Parking was well priced. Didn't have time to try the pool/gym facilities but looked good when we walked past. Metro was close and didnt take long to get into Birmingham. Will book again if we were to come back no hesitation.

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Dining

Breakfast quality ranges from very good to disappointing, and dinner feedback is mixed, with some tasty meals but slow service or limited late-night options and an unimpressive bar selection. Overall food experiences are inconsistent.

Related guest reviews

6

Margarita

26 Oct 2025

·

Stayed 1 night

The room was comfortable and all in the room was good. What was I disappointed about was the general state of the hotel. The corridors could do with an update and the outside too. The food at the restaurant was not good.

10

Alexandra

3 Nov 2025

·

Stayed 2 nights

Lovely room, nice and quiet! Food in restaurant was outstanding! We will definitely return!

10

Mohan

18 May 2025

·

Stayed 1 night

Breakfast was very good. They had real tomatoes rather than the tinned version and there was a good range and choice. Bed and pillows all very comfortable and all the facilities worked including the air conditioner. Check in was quick and easy but I was surprised that they charged guests for parking.

4

Mary

12 Jan 2025

·

Stayed 1 night

Our room heating system was not working, there was a tiny oil filled radiator instead! It was -4° outside! I ask at reception to get a resolution! Response hotel has 160 rooms, 99 occupied. Based on our booking the room we booked was the one we’d been allocated. It was a standard double. The room the event we were attending was also very cold. The bar offer was also poor, 10% white wine, no port poor beer!

8

John

17 Jun 2023

·

Stayed 1 night

All in all we had a very positive experience at this hotel, the staff were friendly and helpful, the rooms were clean and comfortable, wifi was good, however one complaint was the standard of the pump ales and lagers on offer was really very poor, i sincerely think the pipes and pumps are lacking in any decent servicing for quite a while, obviously not the fault of the persons serving it but very poor non the less

8

Tracey

23 Jan 2023

·

Stayed 1 night

Overall the stay was very good the only disappointment was the 24 hour room service menu that only supplied margarita pizza and the £5 charge to have it delivered to your room - on arrival the pizza was not the best so think a little bit more choice would be great or a note online to advise a very limited food service 24 hours so people can bring alternatives with them

6

Dalvinder

8 Apr 2024

·

Stayed 1 night

Stay was average, nothing exceptional!!! Breakfast was terrible!I it needs upgrade.It was so disappointing ☹️

6

EMMA

10 Apr 2024

·

Stayed 1 night

It was okay. Problem with the shower, very very hot, then very cold, impossible to have a shower without being scalded. Breakfast was dissapointing. Waited ages for my evening meal. As with a lot of the hotels in this area midweek, they cater to big groups of contractors like Eon, British Gas etc which means menus full of burgers and chips

8

Samander

25 Aug 2023

·

Stayed 1 night

Breakfast could have been better. Ran out of coffee. It was a comfortable over night stay.

8

Kate

21 Oct 2025

·

Stayed 1 night

Great place to stay and breakfast was great (apart from the hash browns). The spa was a little small and the changing rooms desperately need updating. Dinner was good though the service was very slow. I would stay there again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$90
February	US$97
March	US$100
April	US$94
May	US$95
June	US$116
July	US$89
August	US$79
September	US$96
October	US$97
November	US$102
December	US$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $98	5 $86
6 $74	7 $132	8 $199	9 $116	10 $92	11 $81	12 $113
13 $74	14 $118	15 $199	16 $191	17 $92	18 $76	19 $99
20 $60	21 $109	22 $118	23 $130	24 $78	25 $82	26 $90
27 $72	28 $117	29 $148	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $102	3 $200
4 $78	5 $142	6 $166	7 $125	8 $86	9 $87	10 $93
11 $72	12 $94	13 $102	14 $109	15 $86	16 $82	17 $81
18 $72	19 $106	20 $110	21 $114	22 $86	23 $82	24 $86
25 $72	26 $92	27 $102	28 $102	29 $92	30 $82	31 $100

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Monthly average prices

About this property

Location

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Good

Who stays here?

What guests think

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