Name: Comfort Inn Alliance
Address: 2500 West State Street, Alliance, Ohio, United States of America, Alliance, Ohio, US
Price range: $82–$138 per night
Rating: 7.83

What guests think

At Comfort Inn Alliance, travelers frequently praise the friendly, accommodating staff and solid free breakfast, but many note the property feels dated, with uneven maintenance and a notoriously rough, poorly lit parking lot that complicates arrival.

Rooms range from clean and comfortable to worn with odors, stained carpets, and occasional maintenance issues like finicky doors, weak AC, or broken fixtures; a few guests also reported bed bugs and inconsistent housekeeping. The indoor pool is sometimes closed or shared with therapy sessions and has mixed cleanliness, while hall and room noise can be a problem. Overall, expect a budget stay suited to short, practical visits rather than a polished, modern experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many reviews cite a heavily potholed, poorly lit access and parking area, plus occasional elevator or ice-machine outages. The indoor pool ranges from clean to closed or restricted by therapy sessions, and the hot tub/spa is out of service.

Related guest reviews

6

Halena

Jul 15, 2024

·

Stayed 3 nights

The staff here were nice. The breakfast was breakfast. Highlight was the waffle maker. The pool area needs to be cleaned up, and repainted

8

Karen

Jun 28, 2023

·

Stayed 3 nights

We stayed for 2 nights. Bed was comfy. Complimentary breakfast was good. The parking lot was the worst with big pot holes. The front desk said the city was responsible for the repairs of the parking lot so im guessing it wont be fixed no time soon.

6

Kali

Jul 1, 2023

·

Stayed 6 nights

The pool is being used for physical therapy every single day until 5:30 in the evening. We were there for a week with our family and we had a hard time using the pool during the day because of therapy. It was difficult to keep my small children away from the older folks doing. Therapy. I wish this had been disclosed prior to booking or at check in.

8

Samuel

Jun 24, 2024

·

Stayed 2 nights

Interior of hotel was in decent condition. Other than the entire building smelling like chlorine from the pool. The room was clean and the beds comfortable. Biggest drawback was the parking lot and driveway … pot holes that will swallow a small car whole. We were in an f250 and hard a time getting in and out , I can’t imagine a small car or motorcycle trying to get in there.

10

Bruce Lane

Sep 8, 2024

·

Stayed 4 nights

The parking lot is in bad shape

10

Traci

Apr 9, 2024

·

Stayed 2 nights

Parking lot and entrance road are in need of repaving. Lots of potholes and giant craters. Only one entrance for in an out, not including emergency exit only doors that you cannot use your card to reenter, as they are emergency exits only. Other than that, excellent stay for our needs. Clean pool, clean room, plenty of cable channels, full hot breakfast with cold options as well. We all loved the waffles from the maker station! Friendly and helpful staff on every shift!!!

6

Barbara

Jun 12, 2023

·

Stayed 2 nights

The elevator was out of order. Ice machine out of order. Walkway into front door filled with cigarette butts. Hallway on first floor always wet from.people coming out of pool.The breakfast hostess very pleasant.Parking lot full of potholes.

8

Sherry

Jul 7, 2024

·

Stayed 3 nights

Rooms were very clean. Staff was attentive. Parking lot is deplorable, some maintenance needed to the front doors and the shower, but still a great room for the price! Pool was very clean.

10

Deborah

Apr 8, 2024

·

Stayed 1 night

The parking lot is unsafe. No actual lines to show you where you can park. And uneven pavement everywhere.

4

Haley

Jun 30, 2025

·

Stayed 3 nights

The property is almost pitch black upon arriving which feels especially unsafe for a solo female traveler. 3 staff members were outside smoking right in the entry way cussing when I arrived. The building is old, but clean. The air conditioning didn't really work. I had a hard time sleeping due to being hot. Half the ice machines were broken, pool was not the cleanest, and gym had 3 pieces of equipemt, one 2 working. It was clean and a place to sleep. I had to be in town and the only other hotel was booked, so it had to do.

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Cleanliness

Cleanliness is mixed: numerous guests found rooms and linens clean, while others reported odors, stained carpets, missed housekeeping, or debris left behind. A few reports mentioned pests, and some public areas looked unclean.

Related guest reviews

4

Randheer

Jul 12, 2025

·

Stayed 3 nights

Not a clean place.

2

Lorressa

Jul 26, 2025

·

Stayed 4 nights

Bed bugs I believe. I woke up the last day with bites!

2

Andrew

Jul 26, 2025

·

Stayed 1 night

Bed bugs!

10

Deborah

Jul 2, 2025

·

Stayed 2 nights

The beds were extremely clean. Everything was well kept. Staff was very accommodating

6

LeAnn

Sep 24, 2023

·

Stayed 1 night

The good: staff was very pleasant at check in. Had pumpkin spice Waffles that were great. Bed was comfy. The bad: was a little hard to get to with construction. Pillows are were those flat ones. The ugly: there was a nasty stain on ceiling. A picture had fallen from wall in bathroom and it was laying with all the pieces on toliet. The bed spread smelled like B.O.

10

Raymond

Aug 15, 2025

·

Stayed 1 night

Very clean

6

Krista

Jul 29, 2025

·

Stayed 5 nights

Assistant manager is very abrasive, she needs to work on her customer service skills. Also our room was cleaned poorly. My kids found a vodka bottle and old pacifier. The parking lot needs to be redone. I wouldn’t ever stay again unless I absolutely had to.

6

Dean

Jun 22, 2024

·

Stayed 1 night

Room smelled like stale smoke, bathroom walls and ceiling needed repair. Room needed serious updates. was not told about the $50 deposit needed when I checked in. I was very disappointed in the facilities for the money that I had to pay would not stay here or recommend us again.

4

laurie

Aug 4, 2025

·

Stayed 2 nights

Did not use the pool due to how filmy the water looked. Felt it was unclean. The room smelled "old" and there was food under the cushions of the couch. Immediately cancelled the 2nd night that was scheduled and showed photos to the front desk. The clerk working the desk was very apologetic and embarrassed by it. She called over the manager and had me show the photo. His response was a shrug off and comment of "so they forgot to sweep it out". They did cancel my second night without a problem. Unfortunately, they had no other rooms and due to the football game that I came down for, the surrounding hotels were booked. I will NEVER stay here again.

8

Kathleen

Sep 24, 2024

·

Stayed 4 nights

Carpet in room needed stretching, but room was spacious, very very clean, and had microwave and refrigerator and couch.

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Rooms

Rooms are dated but generally functional, with comfortable beds for many guests and sometimes spacious layouts with basic amenities. Noise travels through thin walls and doors, and maintenance issues such as sticky locks, weak AC, and quirky alarms occur.

Related guest reviews

10

traci

Oct 11, 2025

·

Stayed 2 nights

Hotel is a bit old, appearance is only okay. Rooms are comfortable. The staff were incredibly helpful and made the trip easy.

4

Craig

Sep 14, 2025

·

Stayed 1 night

The staff checking in and out were wonderful. The property is very outdated. Very unkept and dilapidated. The elevator took forever so ended up taking stairs a couple times. The actual bed was very comfortable, but the room was very old with stained carpets, popcorn ceilings, and the thinnest walls i have ever exciting a hotel. I could hear everything a girl was saying in the next door room at 7:30 in the morning as she was talking on her phone. Like i said the staff was nice but I would not recommended this hotel unless its the last room available in the area due to no updates to help the Comfort Inn hotel line.

10

Elijah

Jan 24, 2025

·

Stayed 1 night

The best part was the bed good sleep

4

Ashley

Jun 30, 2025

·

Stayed 2 nights

When i walked into my room it smelled like mildew. The keys kept not working on the door and at one point the keys didn’t work and my door could just open without a key. They didn’t have maintenance on the weekend and other rooms were doing it so they had to move my room. The pillows were uncomfortable and when i tried to check out no one was at the counter so i just had to leave my keys there

8

Susan

Apr 21, 2025

·

Stayed 5 nights

We stayed Monday through Saturday. Weeknights were very quiet. Friday night was noisy due to children running up and down the hall from 8:30 until midnight or a little later. I was already in bed so

6

Dean

Jun 22, 2024

·

Stayed 1 night

Room smelled like stale smoke, bathroom walls and ceiling needed repair. Room needed serious updates. was not told about the $50 deposit needed when I checked in. I was very disappointed in the facilities for the money that I had to pay would not stay here or recommend us again.

6

Ross Drew

Aug 2, 2025

·

Stayed 3 nights

Best thing about the room is the wifi. Was getting just below 100mb/s on my 2012 laptop’s wifi. The included morning breakfast is decent, as they actually serve egg, sausage, shredded hash browns, and biscuits with sausage gravy. The room itself was below average for a few reasons. The general cleanliness was average and what you’d expect. Yet over the course of my 3 day stay I had 2 flies get into the room from outside.

8

Kathleen

Sep 24, 2024

·

Stayed 4 nights

Carpet in room needed stretching, but room was spacious, very very clean, and had microwave and refrigerator and couch.

4

Lisa

Feb 5, 2025

·

Stayed 5 nights

They put noisy people with young kids partying by me then apologized for the excessive noise. But then the very next night put party across the hall again. Then the next night let a drunk belligerent man check in next door. I had to call the front desk 4 times during my stay for excessive noise. I traveled out of state on business and paid good money for a suite. I had not 1 full night of sleep.I will not recommend to my business partners.

6

David A

Apr 27, 2025

·

Stayed 2 nights

Getting into the room was challenging from the start. Only after kicking the door in frustration was it possible to enter. The room was freezing at 66 degrees so I reset it to 72 only to wake up in the night in discomfort. Then the alarm went off at midnight. I’ve had far better experiences.

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Service

Service is frequently praised as friendly, helpful, and accommodating across shifts. A few guests noted abrasive interactions, miscommunication around third-party cancellations, or staff smoking near entrances.

Related guest reviews

2

Torrie

Jul 26, 2024

·

Stayed 3 nights

Outdated, not clean and unfriendly staff.

10

Terry

May 12, 2024

·

Stayed 1 night

The staff was excellent

10

Roy

Oct 25, 2024

·

Stayed 4 nights

The staff was outstanding, they were friendly, helpful, and professional. It was like staying with a old friend. The only thing was the pot holes in the parking lot.

6

Robert

Jun 15, 2025

·

Stayed 2 nights

This is a hard place to review. The hotel itself was very nice and a great deal. We booked a two nights stay for our son’s travel baseball team for Friday and Saturday. It ended up getting a lot of rain down there so the tournament was cut short and I tried cancelling the Saturday stay. My wife went to the front desk and asked to cancel. The lady at the desk said you booked this through Expedia so you’re going to have to do it through them. I spent maybe 30 minutes chatting virtually on line with Expedia and after being on hold for 10 minutes the agent comes back on and says the hotel is t willing to cancel because it’s after 4:00 P:M. We ended up staying the 2nd night because we knew we were going to pay for it anyways. All the hotel would have needed to say was we can’t cancel after 4:00 to let us know, rather then pass the buck only to waste my time talking with Expedia. Seems to be no customer service anymore.

6

Krista

Jul 29, 2025

·

Stayed 5 nights

Assistant manager is very abrasive, she needs to work on her customer service skills. Also our room was cleaned poorly. My kids found a vodka bottle and old pacifier. The parking lot needs to be redone. I wouldn’t ever stay again unless I absolutely had to.

10

Shawn

Aug 4, 2025

·

Stayed 4 nights

I cannot thank the staff enough for making our stay so comfortable. They went above and beyond and if we are even back in Ohio, I would visit this specific Comfort Inn again. This location is about 20 minutes from the ProFootball Hall of Fame and everything in between. Thank you again!

8

Matt

Jul 6, 2025

·

Stayed 3 nights

The property was nice but a little dated. What made the stay amazing was the great customer service we received from a woman named Stacy. She was friendly and personable and made sure we had everything we needed. Five stars to her.

10

Sam

Jan 4, 2025

·

Stayed 1 night

Staff was extremely nice and helpful, room was clean, breakfast was great. If I come back to this area, would definitely stay again. Also, excellent value.

8

Carla

Jul 7, 2025

·

Stayed 3 nights

Appreciate the staff for putting up with my team and accommodating us in every way possible!!

10

Manonita

Oct 12, 2025

·

Stayed 2 nights

Very affordable hotel. Great staff. Good breakfast with Waffle maker, hot food, cereal, etc.,

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Location

Convenient for I-77, restaurants, shopping, and events like the Pro Football Hall of Fame, though construction and poor signage make access harder. Nighttime approach can feel very dark due to nonworking lot lights.

Related guest reviews

10

SHANNON M

Apr 24, 2023

·

Stayed 1 night

Located close to shopping and eating. Breakfast was great. Staff was friendly and helpful.

8

Ronald

Jun 1, 2025

·

Stayed 1 night

Easy to get to. Convenient to restaurants and I-77.

8

robert

Jul 11, 2023

·

Stayed 2 nights

The hotel was good, the only downfall was the parking lot, which is controlled by the city. Lots of potholes and the parking lot lights were not working so its very dark when parking at night.

10

Scott

Sep 11, 2023

·

Stayed 1 night

Hotel itself was clean and staff was friendly. The parking lot is shared with a mall and is a lunar landscape of craters and deteriorating blacktop. Marking to find the hotel is poor and difficult to follow at night.

10

Jody

May 9, 2023

·

Stayed 2 nights

It is a nice hotel. Great location. Parking lot needs paved.

8

Candace

Nov 2, 2024

·

Stayed 1 night

You get what you pay for. Nothing fancy, nothing horrible. Except the dark pot hole filled parking lot. When we pulled in we thought the hotel was vacant. The front desk woman was very nice and helpful. Room was clean and decently comfortable. They had a hair dryer which was a plus.

6

Andrew

Aug 29, 2024

·

Stayed 4 nights

It’s ok, clean room and comfortable enough bed. Hard to find, and park lot is a mess of potholes. But was much better price than alternatives that are not that much nicer

10

Shawn

Aug 4, 2025

·

Stayed 4 nights

I cannot thank the staff enough for making our stay so comfortable. They went above and beyond and if we are even back in Ohio, I would visit this specific Comfort Inn again. This location is about 20 minutes from the ProFootball Hall of Fame and everything in between. Thank you again!

10

Nancy

Mar 6, 2024

·

Stayed 1 night

Parking lot needs paved but there is currently construction going on around the hotel. Staff very friendly, room clean and cozy . Great price and close to retail, restaurants, Starbucks...

10

Margaret

Aug 9, 2024

·

Stayed 3 nights

Good alternative if unable to stay in Canton for the Hall of Fame festivities. Many people going to the same event stayed thete too!

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Dining

Breakfast is generally well liked with waffles and hot items, though quality can be uneven. Some guests found items overcooked or disappointing, but most considered it good value.

Related guest reviews

10

Mark WW

Sep 9, 2024

·

Stayed 3 nights

The bed was great, breakfast was good and service was great.

10

Jeffery

Dec 8, 2024

·

Stayed 3 nights

We love staying here. The breakfasts are amazing. Sausage gravy and biscuits, scrambled eggs, make your own waffles, juice, cereal, milk, bread for toast, muffins, danishes, yogurt, bagels, cream cheese. They make sure it is always clean

6

Denise

Aug 17, 2025

·

Stayed 1 night

The front desk staff were very helpful at check in and checkout. The facilities are mostly clean but very dated. The "free" breakfast left a lot of room for improvement.

8

Colin

Aug 3, 2023

·

Stayed 5 nights

Continental breakfast was good, and very much appreciated. Room initially smelled of smoke, likely due to former occupant. Hallway lights were broken right above door. Room door was sticky and required lit of effort to open.

8

Dawn

Sep 18, 2023

·

Stayed 2 nights

My room, I believe, was recently updated. It was clean and well stocked (towels, toiletries, coffee packets and cups). The gentleman at the front desk was very helpful and nice. Construction in the general area around the hotel but it did not cause any issue. The pool is very nice and the breakfast had hot items and a waffles. Great place at a great price to spend a night.

10

Tim

Sep 18, 2024

·

Stayed 4 nights

Clean, super friendly, yummy fresh lots of free breakfast options. Would definitely recommend. Charlie at the front desk upon check out was great along with Stephanie I think was who checked us in. All employees were super nice and greeted us as during our 4 day stay.

4

Stephon

Oct 10, 2023

·

Stayed 3 nights

I stayed 3 days. I had to request 3 times to have my room cleaned. On my last day, I spoke with a housekeeper in the hallway, and finally had my room cleaned. The food offered was a notch above dog food. Hot stuff was cold, cold stuff was hot. Bad, bad stay. That being said the staff was friendly.

10

Sam

Jan 4, 2025

·

Stayed 1 night

Staff was extremely nice and helpful, room was clean, breakfast was great. If I come back to this area, would definitely stay again. Also, excellent value.

6

Ross Drew

Aug 2, 2025

·

Stayed 3 nights

Best thing about the room is the wifi. Was getting just below 100mb/s on my 2012 laptop’s wifi. The included morning breakfast is decent, as they actually serve egg, sausage, shredded hash browns, and biscuits with sausage gravy. The room itself was below average for a few reasons. The general cleanliness was average and what you’d expect. Yet over the course of my 3 day stay I had 2 flies get into the room from outside.

10

Manonita

Oct 12, 2025

·

Stayed 2 nights

Very affordable hotel. Great staff. Good breakfast with Waffle maker, hot food, cereal, etc.,

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $99	17 $91	18 $138	19 $121
20 $88	21 $93	22 $90	23 $92	24 $91	25 $99	26 $110
27 $88	28 $88	29 $92	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $102	3 $107
4 $91	5 $82	6 $89	7 $84	8 $85	9 $121	10 $118
11 $89	12 $83	13 $85	14 $97	15 $86	16 $104	17 $90
18 $84	19 $102	20 $103	21 $101	22 $85	23 $108	24 $109
25 $84	26 $101	27 $86	28 $101	29 $103	30 $99	31 $98

Select dates to see prices and availability

About this property

Location

Room options

Standard Room, 1 King Bed with Sofa Bed

Standard Double Room, 2 Double Beds

Room, 1 King Bed, Accessible

Room, 1 King Bed with Sofa Bed, Accessible (Accessible Tub)

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn Alliance

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Prices for upcoming dates