Hawthorn Extended Stay by Wyndham Kingman

Right off the highway. Friendly staff

1) No free internet One would think that free internet would be provided when paying $150 per night. They've set up things so that you pay either $5 or $10 per day for internet if you're not a Wyndham member, and the feature by which one becomes a Wyndham member or logs in as a Wyndham member doesn't work properly. 2) Poor lighting in the rooms The only ceiling light in my room was at the door. There are no ceiling lights over the kitchen, sitting area, or bed. One therefore is in a dimly light room with two bedside lamps and one floor lamp. 3) Phone system is poor and they don't answer phones. On two different stays I needed to inform the staff of a late arrival, and each time I called the hotel 6+ times with no one answering the phone. Finally I called the Wyndham 800 number, their corporate customer service called the hotel, and I was connected with a staff member. The staff member then acted like there must be something wrong with MY phone. The gaslighting is disrespectful and it would be better if they just apologized and explained the reason for not answering. It's a nice hotel, always clean, and has comfortable beds. They just need to make some improvements.

Hair in bathtub and all over the floor in the bathroom. No shampoo or conditioner in the shower. Bed was comfortable. Friendly staff.

great outdoor hot tub and swimming pool.

Best night sleep in a long time. All the comforts of home