Crown Towers
From
$270
/ night
Select dates to see prices and availability
From
$270
/ night
About this property
HeadLine : Near Surfers Paradise Beach
Location : Located in Gold Coast (Surfers Paradise), Holiday Holiday Crown Towers is within a 10-minute walk of Surfers Paradise Beach and Cavill Avenue. This hotel is 11.3 mi (18.1 km) from Warner Bros. Movie World and 2.6 mi (4.1 km) from Gold Coast Convention and Exhibition Centre.
Rooms : Make yourself at home in one of the individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Flat-screen televisions are provided for your entertainment. Conveniences include separate sitting areas and microwaves.
Dining : At Holiday Holiday Crown Towers, enjoy a satisfying meal at the restaurant.
CheckIn Instructions : Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Special Instructions : There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Holiday Holiday Chevron Renaissance shopping centre Level 1]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.
Disclaimer notification: Amenities are subject to availability and may be chargeable as per the hotel policy.
Parking
Restaurant
Swimming pool
Sauna
Non-Smoking Rooms
Safe-Deposit Box
Location
5-19 Palm Avenue, Gold Coast, Queensland, Australia
Room options
Two-Bedroom Apartment
Room details
2 Twin Beds
1 Queen Bed
Sleeps 5
1356 ft²
River ViewSea ViewAir ConditioningHeatingKitchenPatioPlunge Pool
Three-Bedroom Apartment
Room details
2 Twin Beds
1 Queen Bed
1 Queen Bed
Sleeps 7
1787 ft²
Pool ViewSea ViewAir ConditioningHeatingKitchenPatioPlunge Pool
Guest reviews of Crown Towers
9
Superb
Based on 57 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Crown Towers, guests consistently praise the spacious apartments, family‑friendly pools and convenient location near the beach and tram, while recurring downsides include dated interiors, inconsistent cleanliness, unreliable in‑room Wi‑Fi and occasional construction noise from nearby works.
Read moreWas this helpful?
What guests think
At Crown Towers, guests consistently praise the spacious apartments, family‑friendly pools and convenient location near the beach and tram, while recurring downsides include dated interiors, inconsistent cleanliness, unreliable in‑room Wi‑Fi and occasional construction noise from nearby works.
Some facilities were closed or under maintenance at times, and on‑site dining is limited aside from a well‑liked Thai restaurant and a cash‑only cafe. Service is often friendly and helpful, though a few guests reported unhelpful reception, housekeeping gaps, or third‑party check‑in hassles. It suits self‑contained stays focused on space and family facilities rather than hotel‑style extras.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Multiple pools, slides and spa areas are a highlight for families, with some guests also enjoying the gym and sauna. However, parts of the facilities were closed or under maintenance at times, and a few noted cold water in the pools.
Related guest reviews
8
Shihui
Apr 16, 2024
·
Stayed 3 nights
Apartment is a bit dated, and few minor issues like leaking tap, lose tap, and tile floor felt a bit oily. Overall still quite clean though, beds are comfortable, aircon unit pretty solid. Lovely view from the balcony. The best thing is the pool facilities, my son just loved every minute of playing in allt he 3 different pools. Location is quite central, would recommend, esp for young families! Pricing is also reasonable.
Apartment is a bit dated, and few minor issues like leaking tap, lose tap, and tile floor felt a bit oily. Overall still quite clean though, beds are comfortable, aircon unit pretty solid. Lovely view from the balcony. The best thing is the pool facilities, my son just loved every minute of playing in allt he 3 different pools. Location is quite central, would recommend, esp for young families! Pricing is also reasonable.
6
Kate Rebecca
Jun 28, 2025
·
Stayed 7 nights
Room was mouldy and dust everywhere, the people below were continually Smoking so couldn’t leave doors open. The spa was shut down and there were no toilets available to use at the pool. Our Foxtel went down on a Friday and we left on a Tuesday and still wasn’t fixed. Staff were friendly and place was continent but not worth the price paid.
Room was mouldy and dust everywhere, the people below were continually Smoking so couldn’t leave doors open. The spa was shut down and there were no toilets available to use at the pool. Our Foxtel went down on a Friday and we left on a Tuesday and still wasn’t fixed. Staff were friendly and place was continent but not worth the price paid.
6
Myles
Aug 3, 2025
·
Stayed 11 nights
Great location. Great views. Property had good amenities. Friendly staff. BUT Quite dated decor. Dirty and unclean to common areas and rooms. Moth-bitten curtains in our rooms. Dusty carpets. Room-service barely weekly. Kids pool and pool slides shut for maintenance (main reason for us booking this particular hotel). No wifi throughout our near 2 weeks at the hotel. Repeated need for trades-people to access to our room for maintenance purposes. Not offered any compensation for any of these issues either. Wouldnt return.
Great location. Great views. Property had good amenities. Friendly staff. BUT Quite dated decor. Dirty and unclean to common areas and rooms. Moth-bitten curtains in our rooms. Dusty carpets. Room-service barely weekly. Kids pool and pool slides shut for maintenance (main reason for us booking this particular hotel). No wifi throughout our near 2 weeks at the hotel. Repeated need for trades-people to access to our room for maintenance purposes. Not offered any compensation for any of these issues either. Wouldnt return.
10
Graham L
Aug 7, 2025
·
Stayed 14 nights
Excellent apartment facilities with friendly cheerful staff. The on site restaurant was well worth four trips including one take away. Located mere metres from the Cypress Avenue light rail station. Some of the facilities amenities appeared to be closed for renovations or merely it was off peak season. All in all a very enjoyable stay at a good price.
Excellent apartment facilities with friendly cheerful staff. The on site restaurant was well worth four trips including one take away. Located mere metres from the Cypress Avenue light rail station. Some of the facilities amenities appeared to be closed for renovations or merely it was off peak season. All in all a very enjoyable stay at a good price.
8
Lachlan
May 13, 2025
·
Stayed 8 nights
Great view from apartment, didn’t like the indoor facilities out of order for the whole stay without any warning or notice prior to staying
Great view from apartment, didn’t like the indoor facilities out of order for the whole stay without any warning or notice prior to staying
8
Sarah
May 8, 2025
·
Stayed 4 nights
Great location and pool was good. We stayed in the 2 bedroom ocean view room but was more of a partial ocean view. Room was clean and had everything we needed but could use some updating. Overall was a good stay.
Great location and pool was good. We stayed in the 2 bedroom ocean view room but was more of a partial ocean view. Room was clean and had everything we needed but could use some updating. Overall was a good stay.
8
C
Jun 21, 2024
·
Stayed 3 nights
good amenities however looking dated now. great for kids with the pool. a shame the construction next door will impact my choice to stay again.
good amenities however looking dated now. great for kids with the pool. a shame the construction next door will impact my choice to stay again.
10
Leonor
Jun 12, 2025
·
Stayed 3 nights
Great location, close to G: rail station. Covered pool and spa and kids slide and pool plus outdoor spa are enjoyable facilities.
Great location, close to G: rail station. Covered pool and spa and kids slide and pool plus outdoor spa are enjoyable facilities.
10
Mohamad
Jan 31, 2025
·
Stayed 6 nights
Stayed here few times, it has nice sand pool, and an indoor pool, Kids loved it
Stayed here few times, it has nice sand pool, and an indoor pool, Kids loved it
8
Donna
Dec 8, 2023
·
Stayed 2 nights
Excellent pools and facilities.
Excellent pools and facilities.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is inconsistent, with recurring reports of dirty carpets, mould in bathrooms, smells, and missed deep cleaning. A few guests found their apartments clean, but standards vary between units.
Related guest reviews
6
Kate Rebecca
Jun 28, 2025
·
Stayed 7 nights
Room was mouldy and dust everywhere, the people below were continually Smoking so couldn’t leave doors open. The spa was shut down and there were no toilets available to use at the pool. Our Foxtel went down on a Friday and we left on a Tuesday and still wasn’t fixed. Staff were friendly and place was continent but not worth the price paid.
Room was mouldy and dust everywhere, the people below were continually Smoking so couldn’t leave doors open. The spa was shut down and there were no toilets available to use at the pool. Our Foxtel went down on a Friday and we left on a Tuesday and still wasn’t fixed. Staff were friendly and place was continent but not worth the price paid.
6
David Mark
Feb 1, 2024
·
Stayed 6 nights
The apartment needed some updating for the shower as the grout was dirty and mouldy. The base of the shower was the same as wet the door seal Vacuuming was needed under coffee tables and dining table and chairs No information was available for activities at reception for the area they had run out
The apartment needed some updating for the shower as the grout was dirty and mouldy. The base of the shower was the same as wet the door seal Vacuuming was needed under coffee tables and dining table and chairs No information was available for activities at reception for the area they had run out
6
Myles
Aug 3, 2025
·
Stayed 11 nights
Great location. Great views. Property had good amenities. Friendly staff. BUT Quite dated decor. Dirty and unclean to common areas and rooms. Moth-bitten curtains in our rooms. Dusty carpets. Room-service barely weekly. Kids pool and pool slides shut for maintenance (main reason for us booking this particular hotel). No wifi throughout our near 2 weeks at the hotel. Repeated need for trades-people to access to our room for maintenance purposes. Not offered any compensation for any of these issues either. Wouldnt return.
Great location. Great views. Property had good amenities. Friendly staff. BUT Quite dated decor. Dirty and unclean to common areas and rooms. Moth-bitten curtains in our rooms. Dusty carpets. Room-service barely weekly. Kids pool and pool slides shut for maintenance (main reason for us booking this particular hotel). No wifi throughout our near 2 weeks at the hotel. Repeated need for trades-people to access to our room for maintenance purposes. Not offered any compensation for any of these issues either. Wouldnt return.
4
Matilda
Jul 10, 2025
·
Stayed 5 nights
Dated, dirty, smelly and needs maintenance. Tumble dryer not working. Couldn't use pan to cook. Bad smell around the lift area
Dated, dirty, smelly and needs maintenance. Tumble dryer not working. Couldn't use pan to cook. Bad smell around the lift area
2
Joanne
Sep 5, 2024
·
Stayed 7 nights
The room was filthy. Smelt terrible. Mouldy shower. Filthy build up on taps. Greasy kitchen. Mouldy broken fridge. Oven hadnt been cleaned had food build up and grease inside. Tv had to be fixed to watch it. Air conditioner vents dusty build up. Curtains covered in dirty marks. Unhygienic and had to be cleaned. Even then there was still mould in the shower and food in the oven. Wouldnt let me cancel. No mop. Broken clothes airer. No facewashers, tissues. Hair dryer smelt like burning plastic. I feared we would end up sick staying here.
The room was filthy. Smelt terrible. Mouldy shower. Filthy build up on taps. Greasy kitchen. Mouldy broken fridge. Oven hadnt been cleaned had food build up and grease inside. Tv had to be fixed to watch it. Air conditioner vents dusty build up. Curtains covered in dirty marks. Unhygienic and had to be cleaned. Even then there was still mould in the shower and food in the oven. Wouldnt let me cancel. No mop. Broken clothes airer. No facewashers, tissues. Hair dryer smelt like burning plastic. I feared we would end up sick staying here.
8
Belinda
Aug 9, 2025
·
Stayed 3 nights
I arrived at the hotel a few hours prior to check-in and was assisted by a nice young man, who helped me with my baggage storage, however when I returned a couple of hours later a young woman served me, I found her offhand and rather rude. When I entered my room I was very pleased with the atmosphere, with the sun streaming in and the layout of the place, however on closer inspection the room had not been cleaned properly as there were crumbs all over the floor, the dining table and the chairs, and hairs on the towel and in the bathroom sink. I did enjoy the proximity to everything and would happily stay there again, hopefully the young woman may have changed her negative attitude by then, as the young man and another young woman were lovely and the initial female receptionist let these two down. I would also hope that the room would be cleaner next time.
I arrived at the hotel a few hours prior to check-in and was assisted by a nice young man, who helped me with my baggage storage, however when I returned a couple of hours later a young woman served me, I found her offhand and rather rude. When I entered my room I was very pleased with the atmosphere, with the sun streaming in and the layout of the place, however on closer inspection the room had not been cleaned properly as there were crumbs all over the floor, the dining table and the chairs, and hairs on the towel and in the bathroom sink. I did enjoy the proximity to everything and would happily stay there again, hopefully the young woman may have changed her negative attitude by then, as the young man and another young woman were lovely and the initial female receptionist let these two down. I would also hope that the room would be cleaner next time.
8
Peter
Mar 4, 2025
·
Stayed 3 nights
Unfortunately the room was smelly,stained lounge and unwashed crockery in cupboard.Location was good.
Unfortunately the room was smelly,stained lounge and unwashed crockery in cupboard.Location was good.
4
Nicole
Jan 20, 2025
·
Stayed 2 nights
The bathroom showers were not clean, tiles were full of scum and mold. I asked for them to be cleaned and was told they would get housekeeping on to it. Housekeeping did not come to clean bathroom. The room was very dated and the door to the unit did not lock properly either. We had to really slam the door for it to lock when we were leaving. Will not stay at another Mantra again.
The bathroom showers were not clean, tiles were full of scum and mold. I asked for them to be cleaned and was told they would get housekeeping on to it. Housekeeping did not come to clean bathroom. The room was very dated and the door to the unit did not lock properly either. We had to really slam the door for it to lock when we were leaving. Will not stay at another Mantra again.
6
Wendy
Aug 2, 2025
·
Stayed 7 nights
Room size, affordability and location are great. It’s a shame the room looked nothing like the photos. It was very dated, torn and dirty carpets, stained couches, walls full of marks, basins in bathroom delaminated… the list could go on. In desperate need of a refurb. Disappointing compared to pictures. Very false advertising. Although staff did show us another room which was an improvement, there is ongoing construction around the building.
Room size, affordability and location are great. It’s a shame the room looked nothing like the photos. It was very dated, torn and dirty carpets, stained couches, walls full of marks, basins in bathroom delaminated… the list could go on. In desperate need of a refurb. Disappointing compared to pictures. Very false advertising. Although staff did show us another room which was an improvement, there is ongoing construction around the building.
6
Terence
Oct 29, 2024
·
Stayed 2 nights
Rooms definitely need to be updated very old and have a damp smell
Rooms definitely need to be updated very old and have a damp smell
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Apartments are spacious with kitchens, laundry and views, but decor is dated and maintenance issues (loose fittings, dripping taps) appear in several units. In‑room Wi‑Fi is unreliable in multiple reviews, and some mention construction or traffic noise and variable 'ocean view' outcomes.
Related guest reviews
4
Venus
Jan 10, 2025
·
Stayed 4 nights
There is construction happening around the property which is very loud. There was no communication about the construction from the property. Property is quite outdated. There was no kettle in the room. Had to chase the hotel staff multiple times for a kettle. Pools are nice though.
There is construction happening around the property which is very loud. There was no communication about the construction from the property. Property is quite outdated. There was no kettle in the room. Had to chase the hotel staff multiple times for a kettle. Pools are nice though.
6
Rick
May 28, 2024
·
Stayed 3 nights
De kamers zijn ruim. Wel moet je de handoeken zelf wassen van het hotel, je krijgt geen nieuwe set. Er staat een wasmachine en droger op de kamer. Naast het hotel wordt gebouwd door meriton. Ze beginnen al om 0630 met bouwen, dat geeft overlast voor de kamers aan de zuid zijde. De appartementen zijn ruim uitgerust met een keuken en veel apparatuur. Het balkon is ruim en heeft plek voor 2 om te zitten. De bedden zijn goed!
De kamers zijn ruim. Wel moet je de handoeken zelf wassen van het hotel, je krijgt geen nieuwe set. Er staat een wasmachine en droger op de kamer. Naast het hotel wordt gebouwd door meriton. Ze beginnen al om 0630 met bouwen, dat geeft overlast voor de kamers aan de zuid zijde. De appartementen zijn ruim uitgerust met een keuken en veel apparatuur. Het balkon is ruim en heeft plek voor 2 om te zitten. De bedden zijn goed!
6
Nicholas
Jan 15, 2025
·
Stayed 3 nights
Bedroom and living spaces have had a recent renovation, though bathroom remains dated. Overall great location and amenities within the accommodation. Easy walk to the beach and Cavill Ave area. At no fault of the property there is a new high rise that has commenced construction next door with works and noise beginning from 7am.
Bedroom and living spaces have had a recent renovation, though bathroom remains dated. Overall great location and amenities within the accommodation. Easy walk to the beach and Cavill Ave area. At no fault of the property there is a new high rise that has commenced construction next door with works and noise beginning from 7am.
6
Myles
Aug 3, 2025
·
Stayed 11 nights
Great location. Great views. Property had good amenities. Friendly staff. BUT Quite dated decor. Dirty and unclean to common areas and rooms. Moth-bitten curtains in our rooms. Dusty carpets. Room-service barely weekly. Kids pool and pool slides shut for maintenance (main reason for us booking this particular hotel). No wifi throughout our near 2 weeks at the hotel. Repeated need for trades-people to access to our room for maintenance purposes. Not offered any compensation for any of these issues either. Wouldnt return.
Great location. Great views. Property had good amenities. Friendly staff. BUT Quite dated decor. Dirty and unclean to common areas and rooms. Moth-bitten curtains in our rooms. Dusty carpets. Room-service barely weekly. Kids pool and pool slides shut for maintenance (main reason for us booking this particular hotel). No wifi throughout our near 2 weeks at the hotel. Repeated need for trades-people to access to our room for maintenance purposes. Not offered any compensation for any of these issues either. Wouldnt return.
6
Tamara
Dec 20, 2024
·
Stayed 5 nights
Our stay was okay. The apartments are large, the pool is awesome and most staff were lovely. However I always feel a bit ripped off when you book almost a year in advance, pay for an ocean view, then get placed in a room on the side where you can only see the ocean between buildings if you’re out on the balcony, looking a certain way. This is in contrast to a room my parents booked only months out and were placed on the 32 floor (we were on 17) with a gorgeous full ocean view. It feels deceptive. It also seems strange a big chain like the Mantra would have an onsite cafe that is cash only. Our stay was good and I’m glad we gave it a try but I wouldn’t go back.
Our stay was okay. The apartments are large, the pool is awesome and most staff were lovely. However I always feel a bit ripped off when you book almost a year in advance, pay for an ocean view, then get placed in a room on the side where you can only see the ocean between buildings if you’re out on the balcony, looking a certain way. This is in contrast to a room my parents booked only months out and were placed on the 32 floor (we were on 17) with a gorgeous full ocean view. It feels deceptive. It also seems strange a big chain like the Mantra would have an onsite cafe that is cash only. Our stay was good and I’m glad we gave it a try but I wouldn’t go back.
8
Sarah
May 8, 2025
·
Stayed 4 nights
Great location and pool was good. We stayed in the 2 bedroom ocean view room but was more of a partial ocean view. Room was clean and had everything we needed but could use some updating. Overall was a good stay.
Great location and pool was good. We stayed in the 2 bedroom ocean view room but was more of a partial ocean view. Room was clean and had everything we needed but could use some updating. Overall was a good stay.
6
Sam
Jun 10, 2025
·
Stayed 6 nights
We had a mostly good stay here! The staff were super friendly and helpful from the moment we checked in, which was a great start. The apartment itself was really spacious and clean – the kitchen had everything we needed, which made it easy for longer stays. Also, the free self-parking was a great bonus – always appreciate not having to stress about that! The location was another big plus – walking distance to the beach, the tram, and the centre of town, so everything was super convenient. The pool area looked beautiful too, though the water was absolutely freezing – probably only usable in peak summer! On the downside, the room was pretty dated (though that’s not unusual for the Gold Coast). There was no housekeeping the entire time, and the bed wasn’t comfy – two singles pushed together with sheets that didn’t really fit, and no proper doona cover, just a sheet. We found a spare blanket in the wardrobe but it didn’t have a cover and was kind of gross. We were a bit worried about construction noise next door, but it ended up being totally fine. We were placed fairly low down so we did hear some traffic noise, but nothing too major. All in all, a good stay with some great features – just a few comfort things that could use an update.
We had a mostly good stay here! The staff were super friendly and helpful from the moment we checked in, which was a great start. The apartment itself was really spacious and clean – the kitchen had everything we needed, which made it easy for longer stays. Also, the free self-parking was a great bonus – always appreciate not having to stress about that! The location was another big plus – walking distance to the beach, the tram, and the centre of town, so everything was super convenient. The pool area looked beautiful too, though the water was absolutely freezing – probably only usable in peak summer! On the downside, the room was pretty dated (though that’s not unusual for the Gold Coast). There was no housekeeping the entire time, and the bed wasn’t comfy – two singles pushed together with sheets that didn’t really fit, and no proper doona cover, just a sheet. We found a spare blanket in the wardrobe but it didn’t have a cover and was kind of gross. We were a bit worried about construction noise next door, but it ended up being totally fine. We were placed fairly low down so we did hear some traffic noise, but nothing too major. All in all, a good stay with some great features – just a few comfort things that could use an update.
8
Lesley
May 25, 2025
·
Stayed 3 nights
The only negative was the wifi was rubbish & non existent in our room.
The only negative was the wifi was rubbish & non existent in our room.
10
Aditi
Jun 23, 2025
·
Stayed 5 nights
Its an amazing property and the apartment is so well maintained. There is towel and all the shampoo and body balm in an organized way. The kitchen is well maintained with all the utensils. Amazing view and walkable distance to commute. Will definitely visit again.
Its an amazing property and the apartment is so well maintained. There is towel and all the shampoo and body balm in an organized way. The kitchen is well maintained with all the utensils. Amazing view and walkable distance to commute. Will definitely visit again.
6
Wendy
Aug 2, 2025
·
Stayed 7 nights
Room size, affordability and location are great. It’s a shame the room looked nothing like the photos. It was very dated, torn and dirty carpets, stained couches, walls full of marks, basins in bathroom delaminated… the list could go on. In desperate need of a refurb. Disappointing compared to pictures. Very false advertising. Although staff did show us another room which was an improvement, there is ongoing construction around the building.
Room size, affordability and location are great. It’s a shame the room looked nothing like the photos. It was very dated, torn and dirty carpets, stained couches, walls full of marks, basins in bathroom delaminated… the list could go on. In desperate need of a refurb. Disappointing compared to pictures. Very false advertising. Although staff did show us another room which was an improvement, there is ongoing construction around the building.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are generally friendly and helpful. Some guests reported unhelpful or rude front‑desk interactions, poor issue resolution (especially Wi‑Fi), third‑party check‑in hassles, and occasional housekeeping gaps.
Related guest reviews
10
Vivien
Sep 22, 2024
·
Stayed 4 nights
We had 4 nights in a very comfortable 2 brm sea view unit (needs seaview as there is construction on the other side) A great place with fabulous pools & private beach such fun for kids.Scrumtious Thai Restaurant attached to Hotel - a must! Very handy to Surfers. Close to Seaworld. Good Staff
We had 4 nights in a very comfortable 2 brm sea view unit (needs seaview as there is construction on the other side) A great place with fabulous pools & private beach such fun for kids.Scrumtious Thai Restaurant attached to Hotel - a must! Very handy to Surfers. Close to Seaworld. Good Staff
10
Victoria
Apr 16, 2025
·
Stayed 3 nights
We loved our stay, the pools were fun and safe for our 8 year old Ease of walking to beach, restaurants and shops, also tram stop nearby. The two bedroom ocean view apartment was amazing, everything we could want. Check in staff were very kind and friendly. We will stay again.
We loved our stay, the pools were fun and safe for our 8 year old Ease of walking to beach, restaurants and shops, also tram stop nearby. The two bedroom ocean view apartment was amazing, everything we could want. Check in staff were very kind and friendly. We will stay again.
4
Leigh
Jul 12, 2025
·
Stayed 8 nights
Dining chairs in the room were flimsy and felt like they were falling apart. Door knobs on cupboards were loose. Kitchen floor was full of chips. Indoor pool was ‘heated’ but not overly warm. Reception didn’t seem too interested in hearing our feedback on the state of our room after asking us, ‘How was your stay?’ Downstairs Thai restaurant was the star feature of this hotel. For the price of rooms at this hotel, look elsewhere.
Dining chairs in the room were flimsy and felt like they were falling apart. Door knobs on cupboards were loose. Kitchen floor was full of chips. Indoor pool was ‘heated’ but not overly warm. Reception didn’t seem too interested in hearing our feedback on the state of our room after asking us, ‘How was your stay?’ Downstairs Thai restaurant was the star feature of this hotel. For the price of rooms at this hotel, look elsewhere.
4
Rachel
Jul 31, 2024
·
Stayed 7 nights
When I booked through Expedia I did not know this would be moved to a 3rd party. We could not book in at reception, and had to go to Holiday Holiday's offices in surfers for the keys. The front desk staff would not assist us in any way. We did not have enough blankets for the 3 of us - told to ask Hol Hol. We asked for more toilet rolls - told to go buy our own. Another guest kept parking in our Hol Hol allocated parking - told to take it up with Hol Hol. Overall, a very disappointing experience.
When I booked through Expedia I did not know this would be moved to a 3rd party. We could not book in at reception, and had to go to Holiday Holiday's offices in surfers for the keys. The front desk staff would not assist us in any way. We did not have enough blankets for the 3 of us - told to ask Hol Hol. We asked for more toilet rolls - told to go buy our own. Another guest kept parking in our Hol Hol allocated parking - told to take it up with Hol Hol. Overall, a very disappointing experience.
10
Graham L
Aug 7, 2025
·
Stayed 14 nights
Excellent apartment facilities with friendly cheerful staff. The on site restaurant was well worth four trips including one take away. Located mere metres from the Cypress Avenue light rail station. Some of the facilities amenities appeared to be closed for renovations or merely it was off peak season. All in all a very enjoyable stay at a good price.
Excellent apartment facilities with friendly cheerful staff. The on site restaurant was well worth four trips including one take away. Located mere metres from the Cypress Avenue light rail station. Some of the facilities amenities appeared to be closed for renovations or merely it was off peak season. All in all a very enjoyable stay at a good price.
10
Balbir
Dec 4, 2024
·
Stayed 4 nights
Nice rooms and facilities. The staff is very professional and caring.
Nice rooms and facilities. The staff is very professional and caring.
8
Belinda
Aug 9, 2025
·
Stayed 3 nights
I arrived at the hotel a few hours prior to check-in and was assisted by a nice young man, who helped me with my baggage storage, however when I returned a couple of hours later a young woman served me, I found her offhand and rather rude. When I entered my room I was very pleased with the atmosphere, with the sun streaming in and the layout of the place, however on closer inspection the room had not been cleaned properly as there were crumbs all over the floor, the dining table and the chairs, and hairs on the towel and in the bathroom sink. I did enjoy the proximity to everything and would happily stay there again, hopefully the young woman may have changed her negative attitude by then, as the young man and another young woman were lovely and the initial female receptionist let these two down. I would also hope that the room would be cleaner next time.
I arrived at the hotel a few hours prior to check-in and was assisted by a nice young man, who helped me with my baggage storage, however when I returned a couple of hours later a young woman served me, I found her offhand and rather rude. When I entered my room I was very pleased with the atmosphere, with the sun streaming in and the layout of the place, however on closer inspection the room had not been cleaned properly as there were crumbs all over the floor, the dining table and the chairs, and hairs on the towel and in the bathroom sink. I did enjoy the proximity to everything and would happily stay there again, hopefully the young woman may have changed her negative attitude by then, as the young man and another young woman were lovely and the initial female receptionist let these two down. I would also hope that the room would be cleaner next time.
8
Melissa
Jun 1, 2025
·
Stayed 4 nights
Location great Room was great Wifi went down and reception had no clue how to fix it We had checked out early and left the keys in the drop box but received a phone call saying we need to check out so staff had not looked for keys in the drop box
Location great Room was great Wifi went down and reception had no clue how to fix it We had checked out early and left the keys in the drop box but received a phone call saying we need to check out so staff had not looked for keys in the drop box
10
bronwyn theresa
Aug 8, 2025
·
Stayed 4 nights
Location and staff were very helpful
Location and staff were very helpful
10
MANABU
Mar 28, 2024
·
Stayed 5 nights
It was very convenient to travel and shop close to the station. The hotel staff were kind and courteous and I had a good time. Thank you very much。
It was very convenient to travel and shop close to the station. The hotel staff were kind and courteous and I had a good time. Thank you very much。
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Very convenient for walking to the beach, shops, restaurants and the tram/light rail; many praise the central setting. Some report noise from nearby construction.
Related guest reviews
6
Nicholas
Jan 15, 2025
·
Stayed 3 nights
Bedroom and living spaces have had a recent renovation, though bathroom remains dated. Overall great location and amenities within the accommodation. Easy walk to the beach and Cavill Ave area. At no fault of the property there is a new high rise that has commenced construction next door with works and noise beginning from 7am.
Bedroom and living spaces have had a recent renovation, though bathroom remains dated. Overall great location and amenities within the accommodation. Easy walk to the beach and Cavill Ave area. At no fault of the property there is a new high rise that has commenced construction next door with works and noise beginning from 7am.
8
Jennifer Lesley
Jan 21, 2025
·
Stayed 8 nights
Family of four. 2 adults and 2 children (11 and 9). It was perfect for our family. The location is excellent only a short walking distance from Surfers Paradise centre. Lots of free parking. The Thai restaurant at the hotel had the most amazing food. The pools are brilliant, large outdoor pool with sand which the kids enjoyed. Our room was a bit dated and could do with a refurb but apart from that it was extremely spacious. Having a full kitchen was excellent as well as a laundry in the room was an added bonus. We would definitely stay here again.
Family of four. 2 adults and 2 children (11 and 9). It was perfect for our family. The location is excellent only a short walking distance from Surfers Paradise centre. Lots of free parking. The Thai restaurant at the hotel had the most amazing food. The pools are brilliant, large outdoor pool with sand which the kids enjoyed. Our room was a bit dated and could do with a refurb but apart from that it was extremely spacious. Having a full kitchen was excellent as well as a laundry in the room was an added bonus. We would definitely stay here again.
8
Masayuki
Jan 5, 2025
·
Stayed 4 nights
ビーチや繁華街も近く非常に便利でした。ホテルのスタッフも非常に親切で良かったです。
ビーチや繁華街も近く非常に便利でした。ホテルのスタッフも非常に親切で良かったです。
10
Graham L
Aug 7, 2025
·
Stayed 14 nights
Excellent apartment facilities with friendly cheerful staff. The on site restaurant was well worth four trips including one take away. Located mere metres from the Cypress Avenue light rail station. Some of the facilities amenities appeared to be closed for renovations or merely it was off peak season. All in all a very enjoyable stay at a good price.
Excellent apartment facilities with friendly cheerful staff. The on site restaurant was well worth four trips including one take away. Located mere metres from the Cypress Avenue light rail station. Some of the facilities amenities appeared to be closed for renovations or merely it was off peak season. All in all a very enjoyable stay at a good price.
6
Sam
Jun 10, 2025
·
Stayed 6 nights
We had a mostly good stay here! The staff were super friendly and helpful from the moment we checked in, which was a great start. The apartment itself was really spacious and clean – the kitchen had everything we needed, which made it easy for longer stays. Also, the free self-parking was a great bonus – always appreciate not having to stress about that! The location was another big plus – walking distance to the beach, the tram, and the centre of town, so everything was super convenient. The pool area looked beautiful too, though the water was absolutely freezing – probably only usable in peak summer! On the downside, the room was pretty dated (though that’s not unusual for the Gold Coast). There was no housekeeping the entire time, and the bed wasn’t comfy – two singles pushed together with sheets that didn’t really fit, and no proper doona cover, just a sheet. We found a spare blanket in the wardrobe but it didn’t have a cover and was kind of gross. We were a bit worried about construction noise next door, but it ended up being totally fine. We were placed fairly low down so we did hear some traffic noise, but nothing too major. All in all, a good stay with some great features – just a few comfort things that could use an update.
We had a mostly good stay here! The staff were super friendly and helpful from the moment we checked in, which was a great start. The apartment itself was really spacious and clean – the kitchen had everything we needed, which made it easy for longer stays. Also, the free self-parking was a great bonus – always appreciate not having to stress about that! The location was another big plus – walking distance to the beach, the tram, and the centre of town, so everything was super convenient. The pool area looked beautiful too, though the water was absolutely freezing – probably only usable in peak summer! On the downside, the room was pretty dated (though that’s not unusual for the Gold Coast). There was no housekeeping the entire time, and the bed wasn’t comfy – two singles pushed together with sheets that didn’t really fit, and no proper doona cover, just a sheet. We found a spare blanket in the wardrobe but it didn’t have a cover and was kind of gross. We were a bit worried about construction noise next door, but it ended up being totally fine. We were placed fairly low down so we did hear some traffic noise, but nothing too major. All in all, a good stay with some great features – just a few comfort things that could use an update.
8
Samantha
Apr 23, 2025
·
Stayed 5 nights
Lovely apartment, great location easy walk to the beach.
Lovely apartment, great location easy walk to the beach.
10
Alicia
May 1, 2024
·
Stayed 3 nights
The hotel was amazing! Great location, short walk to the beach and restaurants. The apartments were very spacious and had everything we needed. Really recommend this hotel!
The hotel was amazing! Great location, short walk to the beach and restaurants. The apartments were very spacious and had everything we needed. Really recommend this hotel!
8
Robert
Jul 15, 2024
·
Stayed 5 nights
Property was nice and spacious. Had everything we needed. Also close to everything
Property was nice and spacious. Had everything we needed. Also close to everything
6
Merryn
Oct 25, 2024
·
Stayed 3 nights
Great location
Great location
8
Eglantine
Feb 27, 2024
·
Stayed 5 nights
Hôtel très bien situé, vue superbe. A proximité du tramway et accès rapide à la plage.
Hôtel très bien situé, vue superbe. A proximité du tramway et accès rapide à la plage.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
The on‑site Thai restaurant is repeatedly praised. Otherwise, options are limited: the cafe/coffee shop was often closed or cash only, and there is no bar or breakfast service mentioned.
Related guest reviews
10
Vivien
Sep 22, 2024
·
Stayed 4 nights
We had 4 nights in a very comfortable 2 brm sea view unit (needs seaview as there is construction on the other side) A great place with fabulous pools & private beach such fun for kids.Scrumtious Thai Restaurant attached to Hotel - a must! Very handy to Surfers. Close to Seaworld. Good Staff
We had 4 nights in a very comfortable 2 brm sea view unit (needs seaview as there is construction on the other side) A great place with fabulous pools & private beach such fun for kids.Scrumtious Thai Restaurant attached to Hotel - a must! Very handy to Surfers. Close to Seaworld. Good Staff
8
Glennis
Apr 12, 2025
·
Stayed 7 nights
Location good for my needs. Unit 515 was great for my needs. Would use again, if I could use this unit. Others in our party found their accommodation not as well kept. All the things I used were great. The people who had the small cafe by the main pool area and the Changmai Thai restaurant were outstanding therefore adding to the overall great experience.
Location good for my needs. Unit 515 was great for my needs. Would use again, if I could use this unit. Others in our party found their accommodation not as well kept. All the things I used were great. The people who had the small cafe by the main pool area and the Changmai Thai restaurant were outstanding therefore adding to the overall great experience.
4
Leigh
Jul 12, 2025
·
Stayed 8 nights
Dining chairs in the room were flimsy and felt like they were falling apart. Door knobs on cupboards were loose. Kitchen floor was full of chips. Indoor pool was ‘heated’ but not overly warm. Reception didn’t seem too interested in hearing our feedback on the state of our room after asking us, ‘How was your stay?’ Downstairs Thai restaurant was the star feature of this hotel. For the price of rooms at this hotel, look elsewhere.
Dining chairs in the room were flimsy and felt like they were falling apart. Door knobs on cupboards were loose. Kitchen floor was full of chips. Indoor pool was ‘heated’ but not overly warm. Reception didn’t seem too interested in hearing our feedback on the state of our room after asking us, ‘How was your stay?’ Downstairs Thai restaurant was the star feature of this hotel. For the price of rooms at this hotel, look elsewhere.
8
Graham
Sep 30, 2025
·
Stayed 4 nights
Property as a whole lacked atmosphere, coffee shop never seemed to be open and we did struggle to locate shops.
Property as a whole lacked atmosphere, coffee shop never seemed to be open and we did struggle to locate shops.
8
Jennifer Lesley
Jan 21, 2025
·
Stayed 8 nights
Family of four. 2 adults and 2 children (11 and 9). It was perfect for our family. The location is excellent only a short walking distance from Surfers Paradise centre. Lots of free parking. The Thai restaurant at the hotel had the most amazing food. The pools are brilliant, large outdoor pool with sand which the kids enjoyed. Our room was a bit dated and could do with a refurb but apart from that it was extremely spacious. Having a full kitchen was excellent as well as a laundry in the room was an added bonus. We would definitely stay here again.
Family of four. 2 adults and 2 children (11 and 9). It was perfect for our family. The location is excellent only a short walking distance from Surfers Paradise centre. Lots of free parking. The Thai restaurant at the hotel had the most amazing food. The pools are brilliant, large outdoor pool with sand which the kids enjoyed. Our room was a bit dated and could do with a refurb but apart from that it was extremely spacious. Having a full kitchen was excellent as well as a laundry in the room was an added bonus. We would definitely stay here again.
10
Martin
Aug 14, 2025
·
Stayed 5 nights
We were worried about the room condition after reading some of the reviews but found it to be perfect. A huge 1 bed apartment with 3 wonderful pools to choose from. Only downside was there was no bar or cafe (apparently someone is considering taking it over soon), but other than that would highly recommend - plenty of options close by.
We were worried about the room condition after reading some of the reviews but found it to be perfect. A huge 1 bed apartment with 3 wonderful pools to choose from. Only downside was there was no bar or cafe (apparently someone is considering taking it over soon), but other than that would highly recommend - plenty of options close by.
10
Graham L
Aug 7, 2025
·
Stayed 14 nights
Excellent apartment facilities with friendly cheerful staff. The on site restaurant was well worth four trips including one take away. Located mere metres from the Cypress Avenue light rail station. Some of the facilities amenities appeared to be closed for renovations or merely it was off peak season. All in all a very enjoyable stay at a good price.
Excellent apartment facilities with friendly cheerful staff. The on site restaurant was well worth four trips including one take away. Located mere metres from the Cypress Avenue light rail station. Some of the facilities amenities appeared to be closed for renovations or merely it was off peak season. All in all a very enjoyable stay at a good price.
10
Linda
Sep 26, 2025
·
Stayed 4 nights
I loved the pool area and didn't mind the construction. Large apartment for 1 brm but only very basic of cooking utensils.I found the food outlet unfriendly being cash only and did ignore you.
I loved the pool area and didn't mind the construction. Large apartment for 1 brm but only very basic of cooking utensils.I found the food outlet unfriendly being cash only and did ignore you.
10
Graham
Mar 14, 2025
·
Stayed 3 nights
Comfortable convenient. Good facilities for a family. Restaurant was excellent but dinner only. But good kitchen in apartment with laundry. Pulled forward bedside table to plug in phone charger and found M and M’s that had been there for some time indicating the room hadn’t had a good clean for quite awhile.
Comfortable convenient. Good facilities for a family. Restaurant was excellent but dinner only. But good kitchen in apartment with laundry. Pulled forward bedside table to plug in phone charger and found M and M’s that had been there for some time indicating the room hadn’t had a good clean for quite awhile.
6
Simone
Jun 1, 2025
·
Stayed 3 nights
I was disappointed they didn’t have any bars to have a drink or a breakfast bar if I had if know that I would have booked somewhere else
I was disappointed they didn’t have any bars to have a drink or a breakfast bar if I had if know that I would have booked somewhere else
Was this helpful?
AI-generated summary based on recent guest reviews
6
Aaron
3 days ago
·
Stayed 1 night
Book this expensive room close to an event that we needed to get to at a certain time. Arrived there at 2 pm to be told that our room was not available. Housekeeping was running late. Room was not available until 4.30pm Extremely unsatisfactory, lady on the front desk offered no resolution. Extremely disappointing when you pay such a high price for a room that is not available for 2 1/2 hours after guaranteed check in time. Would not return to this hotel based on this experience Mantra as a company is usually very good but this hotel let’s it’s reputation down
Book this expensive room close to an event that we needed to get to at a certain time. Arrived there at 2 pm to be told that our room was not available. Housekeeping was running late. Room was not available until 4.30pm Extremely unsatisfactory, lady on the front desk offered no resolution. Extremely disappointing when you pay such a high price for a room that is not available for 2 1/2 hours after guaranteed check in time. Would not return to this hotel based on this experience Mantra as a company is usually very good but this hotel let’s it’s reputation down
10
Philip
3 weeks ago
·
Stayed 7 nights
Great location, close to everything Great Thai restaurant onsite
Great location, close to everything Great Thai restaurant onsite
10
Lachlan
Oct 1, 2026
·
Stayed 2 nights
A great place to stay - walkable to supermarkets, beach and shopping. apartment was clean and well equipped. kids loved the pool - could have been a few degrees warmer though!! onsite parking under the building is always a winner! would stay again if back on the Gold Coast!
A great place to stay - walkable to supermarkets, beach and shopping. apartment was clean and well equipped. kids loved the pool - could have been a few degrees warmer though!! onsite parking under the building is always a winner! would stay again if back on the Gold Coast!
10
Kareen
Sep 7, 2026
·
Stayed 2 nights
Great stay. Had a wonderful time
Great stay. Had a wonderful time
10
Yasmine
Aug 6, 2026
·
Stayed 5 nights
We had the most wonderful stay! Everything was completely beyond our expectations, full functional kitchen and amenities we were very happy with the rooms and we had everything we needed for a family trip with two children. We can’t wait to return we just had the best time!
We had the most wonderful stay! Everything was completely beyond our expectations, full functional kitchen and amenities we were very happy with the rooms and we had everything we needed for a family trip with two children. We can’t wait to return we just had the best time!
FAQs about Crown Towers
Is parking available at the property?
Parking is available on-site and is free, although it is limited. No reservation is required.
Does the hotel allow pets?
The property does not allow pets, but service animals are exempt.
What are the check-in and check-out times?
Check-in is from 2:00 PM to 10:00 PM, and check-out is by 10:30 AM. Early or late check-in/out may be available upon request, but additional charges may apply.
What accessibility features does the hotel offer?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.
Where is the hotel located in relation to local attractions?
The hotel is located in the heart of Gold Coast, within a 10-minute walk of Surfers Paradise Beach and Cavill Avenue. It is approximately 2.6 miles from The Star Gold Coast and 11.5 miles from Warner Bros. Movie World.
Does the hotel have a swimming pool?
The property features two outdoor pools, including a heated pool. The pools are operational year-round, but specific seasonal availability details are not provided.
Are children allowed at the hotel?
Children are allowed at the property, and there is no minimum age for children to stay for free.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-11: NO DATA
- 2026-11-12: NO DATA
- 2026-11-13: 261.1219656375122USD
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: 279.6916165634155USD
- 2026-11-17: 458.39805159973145USD
- 2026-11-18: NO DATA
- 2026-11-19: NO DATA
- 2026-11-20: NO DATA
- 2026-11-21: NO DATA
- 2026-11-22: NO DATA
- 2026-11-23: NO DATA
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: 643.8435133996581USD
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: NO DATA
- 2026-11-30: NO DATA
- 2026-12-01: NO DATA
- 2026-12-02: NO DATA
- 2026-12-03: NO DATA
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: NO DATA
- 2026-12-07: NO DATA
- 2026-12-08: NO DATA
- 2026-12-09: NO DATA
- 2026-12-10: NO DATA
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 403.63519112792966USD
- 2026-12-14: 312.05944785644533USD
- 2026-12-15: NO DATA
- 2026-12-16: NO DATA
- 2026-12-17: NO DATA
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: NO DATA
- 2026-12-22: NO DATA
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: 1176.435181665039USD
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: 885.676677175293USD
- 2027-01-03: NO DATA
- 2027-01-04: 891.4669969067382USD
- 2027-01-05: NO DATA
- 2027-01-06: NO DATA
- 2027-01-07: 885.676677175293USD
- 2027-01-08: 1184.3349613256835USD
- 2027-01-09: 891.4669969067382USD
- 2027-01-10: NO DATA
Check-in time starts at14:00Check-in time ends at17:00Check-out time ends at10:00
Age Requirements
Minimum age to check in is 18 years old
Pets
Pets not allowed;
Front Desk Services
Contactless check-out is available; This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. Nearby construction of 2 high-rise towers on Palm Avenue, which is the street in front of the property, may cause noise disturbance. Work is underway Monday–Saturday from 6:30 AM-6:30 PM. Work is scheduled for completion in December 2029
Identification
Government-issued photo identification and a credit card may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; No cribs (infant beds) availableNo rollaway/extra beds available
Dining
Enjoy a satisfying meal at Chiang Mai Thai serving guests of Mantra Crown Towers. Quench your thirst with your favorite drink at the bar/lounge.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: AUD 200.00 per stay
Popular amenities
Parking
Restaurant
Swimming pool
Sauna
Non-Smoking Rooms
Safe-Deposit Box
Activities
Swimming pool
Beach (Nearby)
Playground
Child Pool
Pool Outdoor
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Water Park
Services
Safe-Deposit Box
ATM / Cash Machine
Internet
Free Wi-Fi
General
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Spa & Wellness Centre
Family Room
Parking
Parking
Free Parking
Parking (Limited)
Parking Onsite