Castle Hotel

Good breakfast. Spacious room. Tricky wifi.

Check in staff member was very unwelcoming, tried to claim that we may not be allowed into our booked room because the hotel "doesn't allow 3 adults into the same room", even though we booked the room for 3 adults and the hotel accepted our booking. 3 adults in our case were 2 parents and our child aged 18. I think that to try to deny admission (or more likely try to con us into paying for a second room) because our child is a few days over the age of 18, rather than below it (when he would be classed as a "child" rather than "adult) is preposterous. Anyway, there was nothing about this hotel "policy" on its website and our booking for 3 adults was accepted. In the end we were allowed into our room after the receptionist "phoned the manager" to ask if she can let us into our room but this is not the sort of welcome we would expect from any normal hotel. Additionally, she was generally sour, unpleasant and unhelpful. I had to go back to the reception later to ask for the password for their free wifi, because the receptionist didn't provide it. Though by the time I got back to the reception, there was a different receptionist there, who provided the password and was generally helpful and friendly.

Booked it same day, the room was on the 4th floor and as it was during the heatwave, was a bit warm, they did provide us with couple of fans that helped. It was a lovely room with a sofa, TV and vanity table. A nice view of trees and sunset. It was clean everywhere.

Staff very friendly, welcoming and helpful. The room was extremely comfortable, the only downside being the taps in the bath/ shower. To warn of hot water was an understatement - you had a choice. Be scalded or have at best a luke warm shower. As for food - we ate a late lunch there and the food was excellent - with absolutely huge portions. Breakfast was not so good although still passable - it would have been good to have had the option of fruit.

It was central