Name: The Grand New Delhi
Address: Nelson Mandela Road, Vasant Kunj, Phase II, Vasant Kunj, New Delhi, New Delhi District, National Capital Territory of Delhi, India, New Delhi, National Capital Territory of Delhi, IN
Price range: US$117–US$149 per night
Rating: 7.23

What guests think

At The Grand New Delhi, travellers highlight a convenient location near the airport and Ambience Mall, pleasant gardens, and some clean, spacious rooms, but also report dated interiors, recurring maintenance issues (AC and hot water), and uneven service responsiveness.

Housekeeping is inconsistent, with multiple mentions of odors or missed cleaning, and several guests note slippery, poorly enclosed showers. Breakfast is often praised, though prices can feel high and the morning rush makes it busy. It offers some charm but not consistent five-star polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gardens and green spaces are pleasant. The pool area draws criticism for limited loungers and cool water, and some facilities feel dated.

Related guest reviews

6

Nachiket

18 Dec 2024

·

Stayed 1 night

It is a lovely and well-located hotel, with the staff doing their best to keep it running smoothly. It needs a significant overhaul of its facilities, though -- the in-room heating did not work in my room, for example, and in a cold Delhi winter, I could get barely lukewarm water to bathe in.

6

Aidan

18 Nov 2025

·

Stayed 2 nights

For a hotel this size 6 sun beds are inadequate and only three pool towels at the start of the day and none of you come later. Reception is very chaotic with no system in place for dealing with large groups. Three desks and we had to go to each of them before the correct location, desk signage would help. The most helpful staff were the ones servicing our room they were excellent.

10

Vikram

29 May 2025

·

Stayed 1 night

Everything is fabulous. Especially the gardens.

10

SRINIVAS

3 Jun 2023

·

Stayed 1 night

Excellent pool view room

4

Mya

6 Jun 2024

·

Stayed 1 night

I got stuck in the elevator between floors for 5 minutes, even after I pressed the alarm several times nobody responded or came to help. The elevator reset and lowered itself to the bottom floor and after manually pushing the doors open to let myself out, the staff at the front desk just said “we’re very sorry about that” and moved on to the next guest in line.

10

kate

18 Nov 2025

·

Stayed 1 night

The pool was still a bit cool. The staff have been great and the hotel is in the old style which we prefer, to shiny chrome and glass. The breakfast buffet was plentiful, but very busy.

10

Sushil Kumar

16 Nov 2025

·

Stayed 1 night

Spacious property with greenery at the backside of the property

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Cleanliness

Several guests found rooms clean, but others reported odors, dirty linens or carpets, and bathrooms not properly cleaned.

Related guest reviews

10

Saile

9 Nov 2025

·

Stayed 2 nights

Yes room was clean and staff was very cooperative

8

Shuchi

4 Feb 2025

·

Stayed 1 night

The rooms are good and big but the washrooms are not clean properly. I saw pee on toilet seat.

10

Jennifer

19 Oct 2025

·

Stayed 2 nights

Clean room, beautiful view, helpful staff. Thanks!

6

Alina

29 Nov 2023

·

Stayed 2 nights

the hallway had a terrible smell. my bedsheets were dirty. Food was good and tasty.

10

Jae Won

4 Dec 2025

·

Stayed 1 night

Clean, great location near ambience mall.

10

Anjana

20 Feb 2026

·

Stayed 2 nights

Clean room. Good food.

8

Dilan

5 Dec 2025

·

Stayed 1 night

Clean room, great location near the mall.

6

Alexander

1 Sept 2023

·

Stayed 2 nights

Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.

6

Akshay

30 Nov 2023

·

Stayed 3 nights

My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through Expedia that they might not see this and have to charge you again.

2

Vidyadhar

20 Dec 2024

·

Stayed 2 nights

First the check-in process not well staffed and organized. Second I was given a smoking room. Third the room I got was not clean.

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Rooms

Rooms are generally dated, with recurring maintenance issues—especially AC/heating and hot water—as well as aging bathroom fixtures and open or slippery showers; lighting can be dim in places. Some guests, however, found the rooms spacious.

Related guest reviews

2

Jasmat

28 Mar 2025

·

Stayed 4 nights

There is nothing unique. The property is old and customer service is very poor. Complain about the AC, but never fixed. Finally gave me anothe room at last night stay but same issue. I will never stay thos hotel in my life regardless

6

CHANDRA

9 Sept 2023

·

Stayed 7 nights

Run down rooms Bored staff

6

M

21 Sept 2024

·

Stayed 2 nights

Very dated rooms, I was on 5th floor and there was dampness smell all the way from elevator to the room. The view outside from the room was of the hotel property with standing dirty water on one of their terraces. The rooms did not have ability to turn off 3 of the several individual lights/lamps and in general was very dark even with all the lights turned on. And,one of the worst WiFi if one has to work.

2

Gaurav

28 Aug 2025

·

Stayed 2 nights

The bathroom shower is so slippery, I slipped, it’s so dangerous, a disaster waiting to happen. No side rods to hold, no shower cabin, the second you start walking, you can slip really badly and bang your head

2

Onkar

6 Mar 2025

·

Stayed 2 nights

It was Hot - AC didn’t work and upon calling the service, we were told it wasn’t turned and they fixed but it didn’t get even afterwards. My bother stayed here few months ago and he recommended me that was the only reason I decided to stay but I will never stay or recommend anyone ever.

4

Syed Aftabul

11 Feb 2022

·

Stayed 4 nights

Outdated. It is over 20 years old and it shows in the rooms. The toilet and hot water issues is quiet bad. The best part is the lobby and the garden thus better just to go and visit. Service is good though.

6

Alexander

1 Sept 2023

·

Stayed 2 nights

Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.

6

Amit

17 Feb 2026

·

Stayed 1 night

Rooms are bit jaded and toilet flush was giving problem

6

ashu

16 Nov 2025

·

Stayed 7 nights

A/c not working, room too cold Meals very expensive Difficult to change currency Difficult to get courier collection of items organised

8

Parvatipuja

19 Oct 2023

·

Stayed 3 nights

Shower room to old. For shower 🚿 broken a little You should change it...

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Service

Service feedback is inconsistent: many guests praise courteous, helpful staff, while others report disorganized or understaffed front-desk operations, poor responsiveness to problems, and occasional unprofessional treatment during check-in or issue resolution.

Related guest reviews

2

Vipin

7 Jan 2025

·

Stayed 1 night

I recently stayed at The Grand Hotel with my wife and two kids, and unfortunately, our experience was far from satisfactory. We had a late-night flight, which is why we requested a late check-out. However, when we returned to our room around noon, we found it locked. After asking for a key change, we were still unable to access our room. To make matters worse, we encountered a significant issue with the toilet, as there was no water available. We called the reception more than ten times, but the response was extremely poor. On three occasions, we were transferred to a duty manager, but he didn’t address our concerns and seemed more interested in chatting with others than helping us. After countless requests, we were finally moved to a different room at 3:15 PM, which was the last available room in the hotel wing. This was incredibly inconvenient, especially with two young children (ages 7 and 2) and all our belongings to manage. The way we were treated during this ordeal felt like torture, and it has left a lasting impression on us. I cannot recommend this hotel to anyone based on our experience. I hope management takes this feedback seriously to improve their service in the future. **Rating: ★☆☆☆☆**

10

FRANCIS

16 Jan 2025

·

Stayed 1 night

we had a very pleasant stay at this hotel. The staff was very efficient and courteous. Ajay at the entrance who showed us his 6 fingers very proudly was helpful in settling our fare with the cab driver as we didn't have change in local currency. Nikuns at the reception and all the staff were very helpful.

2

OMRAN

8 Dec 2024

·

Stayed 2 nights

This is one of the worst experience I have ever had specially booking through the Hotels.com I have paid for This booking was already paid but when I reached while I’m doing the check-in, they told me my name it’s not appearing there and I cannot find my working reference although I called hotel team it took from me almost 4 hours to get in the hotels and also they hold the amount till they will get the confirmation from Hotels.com one of the worst experience ever from both side hotels.com and the hotel itself

10

Katja

10 Feb 2024

·

Stayed 3 nights

Room was big and clean. Bed and pillows nice. Staff was so nice and helpfull. The duty manager organiced taxis and gave phone number if something happens during the day and I needed help. Food in the hitel restaurant was good.

10

Allan

10 Apr 2024

·

Stayed 7 nights

The staff was very helpful and courteous. We had a wonderful time and stay at this property.

2

Devika

7 Jul 2022

·

Stayed 1 night

I made a booking for 7th July at," The Grand". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning. He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property . My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception. Such a horrible service i will never book this property again. Horrible service specialy Yoginder singh he dont know how to treat guests

6

Aidan

18 Nov 2025

·

Stayed 2 nights

For a hotel this size 6 sun beds are inadequate and only three pool towels at the start of the day and none of you come later. Reception is very chaotic with no system in place for dealing with large groups. Three desks and we had to go to each of them before the correct location, desk signage would help. The most helpful staff were the ones servicing our room they were excellent.

10

kate

18 Nov 2025

·

Stayed 1 night

The pool was still a bit cool. The staff have been great and the hotel is in the old style which we prefer, to shiny chrome and glass. The breakfast buffet was plentiful, but very busy.

2

Anamika

19 Sept 2025

·

Stayed 5 nights

The hotel needs a lot of maintenance and I’ve had a terrible experience. I had to change the rooms twice because of issues. The new room they offered us, the shower broke and flew off the wall and hit me in the head. The front staff was so unhelpful all they offered me was an apology. If your guest has an injury on hotel premises due to bad maintenance then surely there should be compensation. The food was terrible and overpriced and they have stupid rules that you can’t bring food packages inside. I had a small Bluetooth speaker that they wanted me to hand over. What is this a jail?

2

Vidyadhar

20 Dec 2024

·

Stayed 2 nights

First the check-in process not well staffed and organized. Second I was given a smoking room. Third the room I got was not clean.

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Location

Convenient for the airport and close to Ambience Mall, with several reviews describing the setting as quiet or tranquil.

Related guest reviews

8

Simon

29 Nov 2024

·

Stayed 2 nights

Good as close to ambience mall and airport - hotel is a good choice and buffet good before am flight to London- only downside is whilst mall is walkable in 10 minutes no proper path or signage and easier to drive given usual Delhi traffic craziness

10

Julio

28 Oct 2023

·

Stayed 1 night

Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.

10

Jagdish

15 Feb 2025

·

Stayed 1 night

Very convenient for the airport

8

Neelam

22 Nov 2025

·

Stayed 8 nights

Khageshor who helped with clean room. The Grand New Delhi hotel to good and nicely located but we would suggest that the rooms in the hotel should have some more light and the shower area should either have shower curtain and/or glass enclosure.

6

Nachiket

18 Dec 2024

·

Stayed 1 night

It is a lovely and well-located hotel, with the staff doing their best to keep it running smoothly. It needs a significant overhaul of its facilities, though -- the in-room heating did not work in my room, for example, and in a cold Delhi winter, I could get barely lukewarm water to bathe in.

10

Jae Won

4 Dec 2025

·

Stayed 1 night

Clean, great location near ambience mall.

8

Dilan

5 Dec 2025

·

Stayed 1 night

Clean room, great location near the mall.

8

Nawang

21 Nov 2025

·

Stayed 1 night

We chose this hotel as it was close to the airport and also has Ambience Mall in walking distance. Breakfast spread was also very good. Bathroom taps and flush were little outdated for a five star hotel.

8

Naveen

30 Oct 2024

·

Stayed 1 night

So quite & peaceful

8

SRINIVAS

26 Jun 2023

·

Stayed 1 night

Calm Serene Place

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Dining

Breakfast is frequently praised and plentiful, and several guests enjoyed the on-site food, though prices can feel high and there are occasional complaints about food quality or inattentive service; mornings can be busy.

Related guest reviews

6

Alina

29 Nov 2023

·

Stayed 2 nights

the hallway had a terrible smell. my bedsheets were dirty. Food was good and tasty.

8

Simon

29 Nov 2024

·

Stayed 2 nights

Good as close to ambience mall and airport - hotel is a good choice and buffet good before am flight to London- only downside is whilst mall is walkable in 10 minutes no proper path or signage and easier to drive given usual Delhi traffic craziness

2

Gurpartap

9 Mar 2024

·

Stayed 3 nights

Original impression when walking in is really good. It only gets worse from there. Majority of the staff doesn't care about the customer. Our room smelled foul and so they changed our room which was marginally better but was even less clean. They said they would shift our luggage but eventually we had to get it ourselves. Dinner tasted terrible and the stop serving you as soon as the time for breakfast, lunch, and dinner time is up. They would not tell customers the kitchen is closed and then just ignore you. If your looking for a 3 star hotel with a 1 star customer service experience, then this would be the place for you.

10

Katja

10 Feb 2024

·

Stayed 3 nights

Room was big and clean. Bed and pillows nice. Staff was so nice and helpfull. The duty manager organiced taxis and gave phone number if something happens during the day and I needed help. Food in the hitel restaurant was good.

10

Anjana

20 Feb 2026

·

Stayed 2 nights

Clean room. Good food.

8

Nawang

21 Nov 2025

·

Stayed 1 night

We chose this hotel as it was close to the airport and also has Ambience Mall in walking distance. Breakfast spread was also very good. Bathroom taps and flush were little outdated for a five star hotel.

6

ashu

16 Nov 2025

·

Stayed 7 nights

A/c not working, room too cold Meals very expensive Difficult to change currency Difficult to get courier collection of items organised

10

kate

18 Nov 2025

·

Stayed 1 night

The pool was still a bit cool. The staff have been great and the hotel is in the old style which we prefer, to shiny chrome and glass. The breakfast buffet was plentiful, but very busy.

2

Anamika

19 Sept 2025

·

Stayed 5 nights

The hotel needs a lot of maintenance and I’ve had a terrible experience. I had to change the rooms twice because of issues. The new room they offered us, the shower broke and flew off the wall and hit me in the head. The front staff was so unhelpful all they offered me was an apology. If your guest has an injury on hotel premises due to bad maintenance then surely there should be compensation. The food was terrible and overpriced and they have stupid rules that you can’t bring food packages inside. I had a small Bluetooth speaker that they wanted me to hand over. What is this a jail?

10

GIANCARLO

17 Jun 2024

·

Stayed 3 nights

Tranquilla,pulita,ottimo servizo e cibo

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$141
February	US$269
March	US$162
April	US$138
May	US$113
June	US$106
July	US$107
August	US$117
September	US$141
October	US$154
November	US$179
December	US$156

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $118	21 $117	22 $118	23 $118	24 $118	25 $118	26 $118
27 $118	28 $118	29 $121	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $125	2 $127	3 $127
4 $125	5 $141	6 $141	7 $144	8 $144	9 $141	10 $144
11 $136	12 $144	13 $149	14 $144	15 $144	16 $146	17 $123
18 $123	19 $123	20 $122	21 $125	22 $146	23 $145	24 $140
25 $122	26 $145	27 $145	28 $140	29 $140	30 $134	31 $134

The Grand New Delhi

Prices for The Grand New Delhi

Monthly average prices

About this property

Location

Room options

the Grand Deluxe Room with Twin Bed

One Bedroom Apartment

the Grand Deluxe Room with King Bed

the Grand Club Room, Club Access

Business Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler on Request

Executive Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler on Request

Diplomatic Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler on Request

the Grand Premium Room

Presidential Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler on Request

Studio Apartment

Guest reviews of The Grand New Delhi

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Grand New Delhi

Prices for upcoming dates