Name: Lagoon Beach Hotel & Spa
Address: Lagoon Beach Road, Milnerton, Lagoon Beach, Cape Town, South Africa, Cape Town, Western Cape, ZA
Price range: $107–$630 per night
Rating: 7.82

What guests think

At Lagoon Beach Hotel & Spa, travellers praise the stunning beachfront views and friendly staff, but note an aging property with maintenance issues, occasional event or construction disruptions, and a less central location that often requires rides or infrequent shuttles.

Rooms are often spacious, but decor feels dated for several guests, with reports of unreliable air conditioning and some noise issues. Facilities include scenic pools and a well-liked spa, though the gym draws repeated criticism and the rooftop pool is sometimes closed for functions. Breakfast and food are generally well received, while cleanliness feedback ranges from spotless to mold or wear in certain areas. Expect a beachfront stay with standout scenery, balanced by dated hardware and occasional inconveniences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Beachfront pools and views stand out, and the spa receives repeated praise. Gym facilities are poor with broken or limited equipment, and the rooftop pool is sometimes closed for events; the Waterfront shuttle runs but infrequently.

Related guest reviews

8

Natalie

Mar 1, 2024

·

Stayed 7 nights

Very nice hotel although I had to switch rooms as the patio door didn’t close and it was over the front entrance so was very noisy. Staff were friendly and helpful, especially Sonia at breakfast 😊 Convenient shuttle to V&A Waterfront which was really useful. Views across the sea and mountains were fantastic.

10

ROBERT

Apr 19, 2025

·

Stayed 3 nights

Great location to access the beach. Excellent Spa. Would stay here again.

4

Devlin

Nov 5, 2025

·

Stayed 1 night

We couldn’t use the facilities as shown (the rooftop pool) as there was an event going on. Additionally, there was extremely loud noise until 12am, preventing us from sleep.

10

Linda

Nov 28, 2023

·

Stayed 6 nights

Mycket bra hotell direkt på stranden. Shuttlebus till waterfront var tredje timme från kl. 09.00-21.00.

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10

Faline

Jan 12, 2026

·

Stayed 3 nights

Beautiful beach location, friendly staff, great spa treatments, good food

10

Dale

Dec 25, 2024

·

Stayed 4 nights

Great place to enjoy beach, pool and views. Everything was good. Appreciated the underground parking as well. Very friendly staff

6

Priscilla Kate

Nov 28, 2024

·

Stayed 4 nights

Sødt personale Dejlig udsigt Men det er simpelthen absolut ringe Gym. Selvom andre har beklaget dette før. Så konstaterer vi. Ingen maskiner. Meget gamle og ikke vedligeholdte vægte. Defekt løbebånd. Ingen vand glas osv. Ubrueligt.

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8

Pierre

Feb 3, 2025

·

Stayed 2 nights

The river into the ocean just to the left of the property is very polluted. Was sad to discover. The gym is not great with few machines and one of them broken. Lovely view, though, clean and a great breakfast.

6

Bernhard

Dec 17, 2025

·

Stayed 7 nights

Zimmer war in Ordnung , aber nicht so wie auf Bildern Aussicht super , Essen gut , glutenfrei einmal Ja einmal nein , Frühstück , Wartezeit auf Tisch , obwohl genügend Tische frei sind Ein Pool meerseitig vorhanden , im 3 stock meist wegen Veranstaltungen gesperrt aber sowieso kalt , da nicht beheizt , Whirlpool wie beschrieben nicht vorhanden ! Alles in allem ok , nur nicht wie beschrieben !!!!! Keine 4 Sterne !

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6

MAUREEN

Nov 14, 2024

·

Stayed 3 nights

Firstly the 2 bed apt we were offered was on the ground floor and wasn’t full sea view also the safety box wasn’t working and there were bugs in the room. We asked to be moved to a higher floor that was granted and everything worked. We were very disappointed to learn the V&A shuttles were not regular so we had to get taxis adding to the cost

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Cleanliness

Cleanliness feedback is mixed: many rooms were described as clean, while others reported mold, odors, or unkept, worn areas.

Related guest reviews

10

Julie

Aug 8, 2024

·

Stayed 1 night

Incroyable La vue sur la mer est époustouflante La chambre est grande, propre

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2

Erica

Jan 6, 2026

·

Stayed 6 nights

Not close to a four star hotel and not in line with the pictures. Several areas are in a clear need of an upgrade and the first room we got was so worn down and dirty that we just could not stay.

10

Samantha

Mar 22, 2023

·

Stayed 4 nights

By far my favorite place to stay when in Cape Town. Hotel staff are amazingly friendly and accomodating. Hotel is prestine, you will always find staff cleaning which is amazing! The beach and mountain are breathtaking.

8

Sashnee

Jul 24, 2024

·

Stayed 2 nights

Staff were very friendly and really helpful. Breakfast was really good and there were lots of different options available. However, the hotel was quite busy when we checked in, and as a result it was noisy even during late evening as people were walking past our room, etc. There was also construction taking place, which would have been nice to know upfront so as to manage expectations. There were cigarette remnants and a discarded bottle of alcohol on our balcony which was never removed. Bottles of drinking water were provided, but tasted smoky. Overall, it was conveniently located and an average stay.

6

Marissa

May 14, 2025

·

Stayed 7 nights

The properties is farther from downtown than appears. The bus takes approximately 45min to the waterfront. Uber is the only other option to get into town. Overall the property is dated and not well maintained. The beds were very hard and the room had several broken/dirty things including the towel racks, the soap rack in the shower, the lamp shades, and mold along the upper tile lining in the shower. The fan in the bathroom also did not work. The staff however are excellent! Everyone was very friendly and willing to help. It felt special to have people remember you when you got back from a day out and ask how you were.

10

ALESSANDRO

Jan 4, 2025

·

Stayed 7 nights

Excelente, café da manhã e limpeza do quarto excepcional, só não ajudaram levar as malas do quarto que era longe da recepção, mas no mais tudo maravilhoso mesmo.

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2

kelvin

Aug 9, 2025

·

Stayed 5 nights

Unkept facility

2

Laura

Mar 15, 2025

·

Stayed 2 nights

I do not recommend this property, my daughter and I arrived early evening and to check in they unlocked the door and locked it behind you. This did not give you a feeling of a security. Then we needed to park our rental and a man from inside insisted that he wanted to drive us in our vehicle to the parking lot, we let him in the car but not drive. Highly unusual! Then once inside the room there was no air conditioning or fan blowing, we brought this to their attention and the said give it one hour. We contacted them again, they sent someone and said it was broken. They then called our room and offered to change rooms, we did and the second rooms air conditioning wasn’t working, but the blower worked. At this time it was late in the evening and we had no choice but to stay the night. The rooms were not clean, there was dirt and oil on the headboard and large metallic spangles in the shower. We left early the next morning and after our excursion found another hotel in a safe area and called Expedia to help get a refund. I spoke with the hotel about the refund and they said I had to go through Expedia, and Expedia originally offered a $50 credit and I insisted on getting half of what we paid back. Ultimately, we received half of the money back, The original stay was $360 for two days, at what was called a Luxury Spa Hotel. No pool in site when we arrived and I would not consider the area safe, overall it was the worst hotel I have ever stayed in and highly overpriced.

6

Hilde

Nov 26, 2025

·

Stayed 4 nights

Leiligheten var ganske stor men det luktet stygt der. Mugg på vegger på bad og dårlig vedlikeholdt. Fint bassengområde på tak og finstrand utenfor, men nok ikke i det beste strøket i Cape Town

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8

Destinee

Oct 23, 2025

·

Stayed 1 night

Clean room. Food from restaurant and room service was good. The hotel itself looks old and outdated (carpet, walls, shower floor), but the room was comfortable. The room was over the conference room, which had a party the last night of the stay, but was very quiet throughout the beginning of the stay. Staff was polite and the drive to the attractions was reasonable.

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Rooms

Rooms are frequently spacious and comfortable with standout views. However, decor feels dated in several units, air conditioning can be unreliable or absent, and some guests noted noise or door/window issues.

Related guest reviews

8

Natalie

Mar 1, 2024

·

Stayed 7 nights

Very nice hotel although I had to switch rooms as the patio door didn’t close and it was over the front entrance so was very noisy. Staff were friendly and helpful, especially Sonia at breakfast 😊 Convenient shuttle to V&A Waterfront which was really useful. Views across the sea and mountains were fantastic.

4

Christopher

Oct 12, 2024

·

Stayed 10 nights

Property was okay but the AC doesn’t work and you will sweat all night. Despite asking for it to be fixed multiple times. We left early because we could not deal with the heat and humidity in the rooms.

10

Louise

Nov 5, 2025

·

Stayed 3 nights

Pleasant hotel - very comfortable and spacious rooms. Very friendly and efficient staff.

10

Ashley

Mar 19, 2024

·

Stayed 3 nights

The views from this hotel are absolutely stunning. I recommend the ocean view room, as it has views of the mountains as well. This room is what made my stay here so perfect. If you want easy walking to restaurants and waterfront, this is not for you. But if you are happy to take extremely cheap Ubers to places, please treat yourself to this beautiful hotel. The views from the pool is stunning as well. I personally didn’t regret not including breakfast to my booking, as the other on site restaurant offered cheaper breakfast prices and in my opinion tastier (as I did pay for the breakfast buffet one morning).

6

Gert

Feb 3, 2026

·

Stayed 1 night

Room dated but good size. Windows making noise when windy outside.

8

niel

Nov 26, 2024

·

Stayed 4 nights

Beautiful view on the ocean but patio door could not lock and aircon did not work.

8

Bengt

Nov 12, 2024

·

Stayed 4 nights

Rummen börjar bli slitna

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10

Robert

Jun 25, 2025

·

Stayed 3 nights

Great location, spacious rooms, good food and friendly staff

4

Ricardo

Feb 2, 2026

·

Stayed 8 nights

Não é um hotel , e sim um apartamento para aluguel anexo ao hotel. Chuveiro péssimo, box que alaga o banheiro a cada banho. Não tem ar condicionado, em pleno verão. Mobiliário antigo e desgastado. Cama casal pequena . Região longe do Waterfront, e nade não tem mais nada pertoz pessima escolha

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10

Destinee

Oct 26, 2025

·

Stayed 4 nights

The balcony was scenic!

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Service

Staff are widely described as friendly and welcoming. However, several guests experienced slow or unresponsive reception, poor communication, or billing disputes.

Related guest reviews

8

Andy

Mar 23, 2024

·

Stayed 5 nights

Staff are really friendly and made our stay special.

10

K

Sep 22, 2025

·

Stayed 13 nights

What a lovely stay. The hotel is in a beautiful location overlooking a peaceful beach and the ocean. The staff were so friendly and welcoming and took care of me during my stay. The bar and restaurant staff, transport desk, reception staff were all great and made my stay one to remember. I would like to particularly thank the lovely Sonia who looked after me everyday at breakast time, and the spa manager who was also super friendly and helped me during my stay. Thank you all. I would definitely stay here again and would recommend. Thank you.

6

lloyd

Dec 22, 2024

·

Stayed 6 nights

The service at reception is terrible- you call them from the room they never pick up - the family suites are extremely small for 4 people and at a cost of over 4000 very expensive- bar staff are very good - did one set of laundry was 1300 for a few items - complete rip off - we do whole bag for 400 in the laundry in the strand - completely over priced- your spa is also completely over priced at nearly 1000 for nails ? It’s 500 in joburg ?

10

Tsietsi Isaac

May 28, 2025

·

Stayed 5 nights

Staff made us feel welcome and safe. Friendly staff in all departments. Breakfast wonderful with many choices. Food was great.

4

Chukwuma

Mar 20, 2025

·

Stayed 6 nights

The front office staff are very unfriendly

8

Tiago

Jul 21, 2025

·

Stayed 4 nights

Quando chegamos no hotel não havia a confirmação do pagamento da reserva, apesar de eu ter feito o pagamento diretamente para Hoteis.com. Mostrei todos os comprovantes ao gerente que nosbdeixou esperando por uns 30min até liberar o check-in. Estava ocorrendo uma obra em alguns quartos e os corredores estavam bem desorganizado. Por outro lado, o cafe da manhã é incrivel.

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8

Alistair

Mar 6, 2023

·

The location of the hotel is good in that it is right there on the beach, the area is more commercial than tourist though. We were on business so this wasn't an issue and there is always Uber to take you anywhere easily and quickly. The hotel has nice spacious public areas, a nice bar an terrace area next to the pool (small but then you have the ocean right there). There is another pool I think but I didn't check that out. food and drink served at the hotel bar there was good, some really nice casual dining options. The staff in the bar and the breakfast were friendly and helpful. The staff on the front desk were excellent. Very helpful and professional and very friendly too. The room was OK. The bed was comfy, everything was clean, the room was quite spacious. The air conditioning was very loud though and it was running all night (its hot here, right?) Also my room door looked like someone had broken into the room, it showed signs of being forced. This made me a little uncomfortable. There is a room safe and I used it! All in all it was a good stay and everything was fine and offered value for money at high season.

10

Faline

Jan 12, 2026

·

Stayed 3 nights

Beautiful beach location, friendly staff, great spa treatments, good food

6

Michael

Feb 11, 2023

·

Stayed 3 nights

A beautiful location with a few issues. 1) property is on the beach and there are groups of young men who occasionally hang around outside the hotel on the beach drinking. 4 pm ok but 9 am drinking whiskey straight from the bottle is disconcerting. 2) sent in laundry to get done. Never got it back. In general the front desk is not responsive and seems disconnected from house keeping etc. restaurant and bar staff are great.

6

Peter

Feb 22, 2026

·

Stayed 1 night

Check dauerte etwas lang

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Location

Beachfront setting with striking ocean and Table Mountain views is a highlight. It is not central to the V&A Waterfront, so guests rely on Uber or an infrequent shuttle; some mention beach pollution or area concerns.

Related guest reviews

10

Touraya

Sep 27, 2025

·

Stayed 4 nights

Not walkable and they only need more free shuttle accommodations. Transportation quite expensive even from the airport. Other than that it’s an amazing place

8

Bradley

Jul 24, 2023

·

Stayed 1 night

The beach was disgusting as it was littered from all the trash from the ocean. Trash pickers combed the beach looking for re-usable items. The ocean water was brown like sewer water. The hotel was nice, staff was great, but the beachfront is not worth booking a stay for if that's what you would like. Our stay was in July--maybe the beach is different at another time of the year.

10

Ashley

Mar 19, 2024

·

Stayed 3 nights

The views from this hotel are absolutely stunning. I recommend the ocean view room, as it has views of the mountains as well. This room is what made my stay here so perfect. If you want easy walking to restaurants and waterfront, this is not for you. But if you are happy to take extremely cheap Ubers to places, please treat yourself to this beautiful hotel. The views from the pool is stunning as well. I personally didn’t regret not including breakfast to my booking, as the other on site restaurant offered cheaper breakfast prices and in my opinion tastier (as I did pay for the breakfast buffet one morning).

10

Shaun

Sep 7, 2025

·

Stayed 7 nights

Out of the cities 100mph pace . Nice and relaxed atmosphere with friendly staff . Breathtaking view looking straight out to the beach and sea , also the city and Table mountain .

10

Linda

Nov 28, 2023

·

Stayed 6 nights

Mycket bra hotell direkt på stranden. Shuttlebus till waterfront var tredje timme från kl. 09.00-21.00.

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10

Brigitte

Oct 18, 2025

·

Stayed 7 nights

Great Location at the Beach with table Mountain view

6

Marissa

May 14, 2025

·

Stayed 7 nights

The properties is farther from downtown than appears. The bus takes approximately 45min to the waterfront. Uber is the only other option to get into town. Overall the property is dated and not well maintained. The beds were very hard and the room had several broken/dirty things including the towel racks, the soap rack in the shower, the lamp shades, and mold along the upper tile lining in the shower. The fan in the bathroom also did not work. The staff however are excellent! Everyone was very friendly and willing to help. It felt special to have people remember you when you got back from a day out and ask how you were.

8

Pierre

Feb 3, 2025

·

Stayed 2 nights

The river into the ocean just to the left of the property is very polluted. Was sad to discover. The gym is not great with few machines and one of them broken. Lovely view, though, clean and a great breakfast.

6

Michael

Feb 11, 2023

·

Stayed 3 nights

A beautiful location with a few issues. 1) property is on the beach and there are groups of young men who occasionally hang around outside the hotel on the beach drinking. 4 pm ok but 9 am drinking whiskey straight from the bottle is disconcerting. 2) sent in laundry to get done. Never got it back. In general the front desk is not responsive and seems disconnected from house keeping etc. restaurant and bar staff are great.

6

MAUREEN

Nov 14, 2024

·

Stayed 3 nights

Firstly the 2 bed apt we were offered was on the ground floor and wasn’t full sea view also the safety box wasn’t working and there were bugs in the room. We asked to be moved to a higher floor that was granted and everything worked. We were very disappointed to learn the V&A shuttles were not regular so we had to get taxis adding to the cost

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Dining

Breakfast and on-site dining are generally praised for quality and taste. A few guests noted limited menus, high prices, or poor service incidents.

Related guest reviews

8

Lawrence

Mar 26, 2024

·

Stayed 4 nights

The breakfast was amazing Cheers to the chef.

10

Tsietsi Isaac

May 28, 2025

·

Stayed 5 nights

Staff made us feel welcome and safe. Friendly staff in all departments. Breakfast wonderful with many choices. Food was great.

8

Michael

May 26, 2025

·

Stayed 4 nights

The location was close the the sea with great views, staff were friendly and food was really nice.

10

Ashley

Mar 19, 2024

·

Stayed 3 nights

The views from this hotel are absolutely stunning. I recommend the ocean view room, as it has views of the mountains as well. This room is what made my stay here so perfect. If you want easy walking to restaurants and waterfront, this is not for you. But if you are happy to take extremely cheap Ubers to places, please treat yourself to this beautiful hotel. The views from the pool is stunning as well. I personally didn’t regret not including breakfast to my booking, as the other on site restaurant offered cheaper breakfast prices and in my opinion tastier (as I did pay for the breakfast buffet one morning).

10

Faline

Jan 12, 2026

·

Stayed 3 nights

Beautiful beach location, friendly staff, great spa treatments, good food

6

Dan

Sep 28, 2023

·

They totally mislead on their website about their services. They present a full room service menu - which in fact they don't have. They have a. very limited menu (mostly appetizer/fast food style) that's delivered in take out containers. You can physically go to one of their restaurants and order off that menu - which you then take to your room yourself. Thats NOT room Service. If I can do that, why cant they????? When you mislead to attract customers, you turn them away forever.

8

EMT

Apr 2, 2025

·

Stayed 3 nights

Hotel has maintenance issues that need to be attended to. The balcony with view of the ocean is awesome. Very friendly and accommodating staff on all levels. Pricing of some items in restaurant exorbitant. Room service efficient and fast. Mattresses firm and comfortable.

8

William

Nov 29, 2024

·

Stayed 3 nights

The property is old! Needs new furniture. Staff is nice and polite, especially the restaurants. The food was excellent, although choice is limited. The travel desk is money hungry. They want to charge R280 for the same adapter for around R50 in the U.S. And most hotels don’t demand that you buy the adapter, either. They charge a trip for $10.0 US that Uber charged around $7.00 US. In addition, one needs a reservation in advance.

8

Destinee

Oct 23, 2025

·

Stayed 1 night

Clean room. Food from restaurant and room service was good. The hotel itself looks old and outdated (carpet, walls, shower floor), but the room was comfortable. The room was over the conference room, which had a party the last night of the stay, but was very quiet throughout the beginning of the stay. Staff was polite and the drive to the attractions was reasonable.

4

Grace

Jan 16, 2025

·

Stayed 4 nights

While the property was located on a beautiful beach the hotel infrastructure was definitely outdated but very clean. Food service staff was horrible, dealt with some racism and ordered food that never was received. Property staff was great, but the service workers were not the best. Our toilet had some issues, and rooms very clean but very outdated appliances

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AI-generated summary based on recent guest reviews

Month	Average price
January	$138
February	$170
March	$128
April	$107
May	$100
June	$84
July	$86
August	$87
September	$107
October	$141
November	$150
December	$160

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $118	3 $118
4 $118	5 $133	6 $152	7 $154	8 $180	9 $166	10 $125
11 $125	12 $241	13 $629	14 $630	15 $245	16 $159	17 $118
18 $124	19 $133	20 $133	21 $202	22 $201	23 $193	24 $133
25 $122	26 $140	27 $140	28 $184	29 $186	30 $124	31 $146

Lagoon Beach Hotel & Spa

Prices for Lagoon Beach Hotel & Spa

Monthly average prices

About this property

Location

Room options

Deluxe Apartment

Classic Room (Twin Or King)

Standard Self Catering 2 Bedroom Apartment

Full Sea Facing King Or Twin Room

Suite, 2 Bedrooms

Partial Sea Facing King Or Twin Room

Room, Mountain View

Self Catering Apartment Sea View

Guest reviews of Lagoon Beach Hotel & Spa

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Lagoon Beach Hotel & Spa

Considering this hotel for your Cape Town trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $107	21 $123	22 $131	23 $119	24 $119	25 $119	26 $119
27 $119	28 $182	29 $175	30 $121