Lagoon Beach Hotel & Spa

Check-in staff were rude and condescending. This is the first time I was asked to pay when requesting ice at a hotel.

Great breakfast. Very nice view from hotel. Lovely place but room for improvement on service.

Did not have breakfast at the venue

I read some bad reviews before coming out but cannot understand any of them really. The hotel is brilliantly situated, always kept spotless and despite the odd tiny detail pretty modern and well kept with great friendly staff. I stayed for ten nights and the only complaint I have is that there was an atrium outside of my room where they held conferences in the daytime that got pretty noisy but that was only an issue because I was still in bed at 2pm with a hangover rather than on the beach or out enjoying the sights. Honestly can’t fault the place 10/10

First let me say, the staff here are lovely and very professional, however this hotel is far from a 4 star. I checked in and found ROACHES (several) in by bathroom, and the AC was not working in several of the rooms I was moved to. I had to change rooms 3x before finding one acceptable. Room service is subpar, and i found my bed sheets had stains when they would change the bed. This hotel needs renovation badly. I gave 2 stars because the staff was really nice otherwise it’s a 0. Will not be booking here again.