The Belgrove Resort & Spa, West Palm Beach, Autograph Collection

Nice new property, however it ends there. Small gym with limited equipment, valet only option for $50, was told by front desk member it would be waived for my circumstance. Additionally, they advertise golf and tennis privileges, they fail to mention a round of golf is $300/pp with $125 caddie fee/pp. Tennis is $100 an hour. No disclosure whatsoever on website that there are additional fees. It’s a clear misrepresentation of amenities, as their website only reflects “ special guest privileges”. My issue is in the non disclosure of facts. Had I known this I would have chosen another property. Stay elsewhere there are so many other choices in WPB or PB

Lovely stay at this new resort. Very nice pool and attentive staff. Well designed relaxation areas with fire pits for the evening. Spa and service were great! Food and service were also great. Good addition to the Autograph Collection. Given the resort is in a private community with gated access and there is plenty of space around, $48/day for required valet parking is beyond excessive. Even the Biltmore in Coral Gables and the Breakers in Palm Beach do not do that. Valet parking should be made optional. The hotel lobby and elevator scent was too much and smelled quite synthetic. Complimentary hotel bikes were a nice touch! Close to both, West Palm and Palm Beach.

Elevators barely work. Spa massages are $280 A PERSON. Hot tubs aren’t even hot. Food is insanely expensive at their restaurants. Valet fee of $48 per day. Resort fee of $50 per day. Room service closes super early. Gym barely has anything in it. After checking out, I received my invoice and it didn’t match my bank statement at all. I got charged wayyy more than what my invoice said. Overall just way too expensive for what they offer.

Dining, was not impressed. All four of us not impressed with the quality especially for the price. We were hoping to sit by an out sit fire, we were there at 8 pm after dining and they said there was nobody to turn them on??

The property is relatively new, they were still working out some kinks. The service staff were wonderful, they made up for the overpriced food and lack of other dining options. The mandatory $48 valet charge is especially egregious. One should be able to park one’s car oneself and not be forced to pay $48 per night for (unnecessary) valet service. The $50 per night resort fee should be reduced as there’s really not much more than a pool and some board games to keep one occupied.

New hotel nice rooms and restaurant service very pleasant. There are no amenities to support resort fee of $50 daily and valet parking very expensive compared to other hotels this was $48 daily.

Beautiful new property. Extremely clean, staff polite, friendly and very capable. Shuttle service to the beach, some restaurants and shops is super convenient. I will return again this year.

Beautiful new property! Excellent service! Eric and Bahamas mama at the pool were fantastic. Dog friendly property with cute lobby photo ops. Starbucks cafe on the lobby. Food is pricey but expected.

A gated resort! Beautiful new property in the heart of WPB just 9 minutes from PBI Airport. Serene and peaceful. Luxurious rooms, wonderful housekeeping, Starbucks on property, the softest bathrobes we've ever experienced, beautiful spa and numerous pools / hot tubs with daybeds, hammocks and all kinds of games available. Excellent food service / staff in the pool area. Never seen a valet run so fast to get our car! Highly Recommended! The room is stocked with alcohol (for purchase) and because I mentioned I am sober they had all the alcohol removed immediately and respectfully.

Amazing property, still feels brand new. Will definitely be back again! Only con is valet parking only. Would be nice to have a self-parking option!

I really wanted to give this hotel a 5-star rating because the cleanliness was impeccable and the service was outstanding—everyone greeted me with a genuine, vibrant smile, which made me feel very welcome. However, the one major issue I experienced was a loud banging noise coming from the AC unit in Room 341, likely from the compressor. The noise occurred every 30 to 40 minutes throughout the night, making it impossible for me to get any sleep. Unfortunately, it was too late to request a room change by the time I realized how disruptive it would be. I did inform the front desk the next morning and requested a late check-out due to the lack of rest. It’s disappointing because I truly enjoyed everything else about my stay, but the AC issue made it hard to fully relax. I would love to return, but I’m hesitant until I can be sure this problem has been addressed.

10 out 10! The property was amazing. Our room was large with a balcony. Very clean. The restaurant food was excellent. I will definitely be back!

The resort was ok. Unfortunately they were understaffed for the memorial day weekend at the pool and the filter didn't seem to be working in the adult party. The manager Morgan, was doing it all and should be 10000% praised for helping anywhere and everywhere from towels to bartending, Room was nice and cool. Looked beautiful. I just didn't like that my amenities box, was used already and had eyelashes from a previous guest which creeped me out . I asked for 4 pillows and only 2 were delivered . I am pregnant and could have used . The slippers were nice and comfy. No one was aware how the Breakfast for 2 worked with expedia. I would train the staff at the front desk and restaurants. We were given a Marriot Bonvoy card to bring to restaurant and it confused everyone .

Pool staff and spa staff so Kind and attentive. Everything was clean and very comfortable.

The room is neat, clean, and spacious, but didn't have a chance to explore the outdoor resort facilities due to a busy work schedule—a regret!

Beautiful new property. Extremely clean, staff polite, friendly and very capable. Shuttle service to the beach, some restaurants and shops is super convenient. I will return again this year.

The hotel looks & smells fantastic. It’s a beautiful new property. It’s very quaint & peaceful by the adult pool. The service by the pool was great. We had a young man from Colorado and he was hustling. All of the people around the pool were tidying & working hard. It was very clean. Our room was beautiful & stocked with everything. This is a very nice resort for a quick getaway. We enjoyed our stay here a lot.

We enjoyed a drink at the hotel bar and it was delish and also had dinner - so good - high end! Food and drinks at the pool were wonderful too! Our room was gorgeous with a view of the pools and golf course - the room was spacious and clean. The front desk staff was great - we requested an extended check out due to a flight delay and we were able to pay for an extended time. Everyone was friendly and we’ll be back! It’s close to PBA university so when we come to visit we’ll be staying here again!

Beautiful quiet clean relaxing

Staff was friendly, courteous, welcoming. Clean, bright room, spacious.

I really wanted to give this hotel a 5-star rating because the cleanliness was impeccable and the service was outstanding—everyone greeted me with a genuine, vibrant smile, which made me feel very welcome. However, the one major issue I experienced was a loud banging noise coming from the AC unit in Room 341, likely from the compressor. The noise occurred every 30 to 40 minutes throughout the night, making it impossible for me to get any sleep. Unfortunately, it was too late to request a room change by the time I realized how disruptive it would be. I did inform the front desk the next morning and requested a late check-out due to the lack of rest. It’s disappointing because I truly enjoyed everything else about my stay, but the AC issue made it hard to fully relax. I would love to return, but I’m hesitant until I can be sure this problem has been addressed.

The resort is new and looks it. The service was excellent and the staff very friendly. They're trying to be a high end resort with some nice touches. They've just broken ground on the construction of some houses right in front of the hotel, so expect to hear/see that if you book a front facing room. Three things to be aware of prior to booking here: 1. Required $50 daily resort fee and $48 daily valet parking charge. No self parking option despite the parking garage being around 200 feet away and you pretty much have to have a car to get around in that part of town. So add $100+ per day to the daily charge. 2. It's noisy. The interstate is a few hundred feet away and provides a background traffic sound loud enough that sitting on a balcony facing the front or leaving the door to the balcony open were a bit too much and we had to close it. In the next room, adjoined by a door, one night some teens were having fun and talking, not too loudly, but it sounded like they were in our room. There was a visible gap under the door that allowed all of their sound in and the noise went away when I covered the gap with pillows. 3. The shower water pressure was surprisingly weak. I don't need a superstrong shower, but it was just stronger than a dribble. Odd enough to keep playing with the handle to see if there was something wrong.

My Netflix did not work . An engineer came and could not fix it. Bummer

10 out 10! The property was amazing. Our room was large with a balcony. Very clean. The restaurant food was excellent. I will definitely be back!

The room is neat, clean, and spacious, but didn't have a chance to explore the outdoor resort facilities due to a busy work schedule—a regret!

Absolutely beautiful! Spaciousness

Very nice place the rooms are big ,and beautiful and the rooms are set with drinks, snacks , bath robes ,slippers , just a wonderful experience. I plan on coming back its a great staycation destination

We enjoyed a drink at the hotel bar and it was delish and also had dinner - so good - high end! Food and drinks at the pool were wonderful too! Our room was gorgeous with a view of the pools and golf course - the room was spacious and clean. The front desk staff was great - we requested an extended check out due to a flight delay and we were able to pay for an extended time. Everyone was friendly and we’ll be back! It’s close to PBA university so when we come to visit we’ll be staying here again!

Nice property and friendly staff. Things to know: $50/day resort fee on top of your room rate Nothing is in walkable distance. Must take hotel shuttle, or other driving services. If most of your activities are on the island maybe consider a different location. Traffic is horrible in PB so 4 or 5 miles takes about 20 min. The barn door in the bathroom is ridiculous. It does not close all the way leaving the toilet exposed. This was annoying. Had to shimmy a towel between the massive gap for privacy.

Staff was friendly, courteous, welcoming. Clean, bright room, spacious.

After calling the hotel multiple times to confirm that we were arriving late, we arrived at the hotel at 11 pm to find out that they did not have the hotel room available that we had booked. They offered us a king bed despite the fact that we had booked two doubles and were two women travelling together. They offered no alternative except a pull-out sofa or a cot. This felt like a ridiculous solution for a $700 hotel room. I would not recommend this facility. I was super disappointed by the service and result.

I've stayed at this property a couple of times and most of that staff is very helpful and friendly. However a gentleman at the front desk has always made the whole experience very sour. The first time we stayed, they had just opened, he took 20 mins to answer the phone in the morning when I needed a wifi password. He then responded with a condescending tone and was very rude with all of his responses. On a later trip, he helped move a trip we had to reschedule, he did it incorrectly. When it came time for us to check in the informed us that one of the rooms were marked as a no show. The party I was with had to book another room at another hotel on spring break weekend which was a disaster. I tried to fix the situation but it took be multiple times leaving my number with no callback from any manager. Finally at the end of the night I came back before he left for the day and he was able to help me. The booking manager was helpful in getting us a room but it took 1 hour and tried to play it off as, "we are all booked but we can accommodate you." They ended up charging us for another room, at spring break rates and did not offer a refund. Gaslighting me into believing that they were helping us out, as if it was my mistake to fix. The fact that this hotel is a Marriot Bonvoy, and this is the service you receive it pretty outrageous. All and all, the resort is beautiful and the amenities are luring, but overall not worth this headache.

This was our first stay at the BelGrove and it was Simply Beautiful and relaxing, just what we expected! Brittney was so Hospitable and all the staff really catered to any need we had during our stay!! The food was Delicious and the bar atmosphere was so refreshing & relaxing! We will be back hopefully before the Summer is over, if not for Christmas! Kim Bellamy & Lisa Bellamy Sr

The hotel is beautiful and the rooms have everything you need. The reason why I’m giving it 4 stars is because we went to have brunch at 11:00am at their restaurant and were sat immediately but no one came to our table. It was 11:20am and no one came by not even to serve us water. A couple of servers and what looked like management strolled by our table but no one acknowledged us. We left a few minutes after that and got breakfast outside of the hotel. We came back and spent the rest of the day at the pool. I love that they have pool floaties and pool toys for the kids to play with. We ordered food by the pool and although server was very polite we asked for water a couple of times but never received it. Elevator was also broken which wasn’t a big deal since there were other elevators available. Overall the hotel is beautiful and we enjoyed our stay and staff was friendly.

The hotel staff was very friendly and cordial. Excellent service.

Front desk staff personalities excellent, disshevled conscientiousness in managing folio transactions (pre-payments, deposits, etc). Considerable need for improvement on transparency. Hotel must be most appreciative of Tara - if it wasn’t for her, I would have gone to my good ‘ol’ friend Zach Witkoff and gotten resolution despite the small issue - purely principal. Small world. Let’s talk about the food: Take my opinion for what it might be worth. FIRE THE CHEF!! The biggest complement to a chef’s, I believe, is if next to no salt is needed in any food after it’s presented. In all this chef’s sauces or compliments either for breakfast or dinner were absolutely awful. We tried dinner Thursday eve and breakfast Fri morning. All just plain hands down terrible. We were going to stretch a little and take a risk over at the “Belgrove pancakes” but were met with very horrible attitude when asked what the so-called top-secret special ingredient was which we collectively received an answer by the breakfast wait staff that nobody knew what it was. Image in it was peanut butter or some oil that guest patrons were allergic too. You can’t play with secret ingredients there are expected to be ingested by a patron. That is just plain knucklehead narrow minded decision-making. Imagine the hotels exposure if that special ingredient that is so secret caused a deadly allergic reaction. Awful. However, let’s not lose focus on the big picture here, the fault lies with the GM!!

Beautiful new property. Extremely clean, staff polite, friendly and very capable. Shuttle service to the beach, some restaurants and shops is super convenient. I will return again this year.

Beautiful new property! Excellent service! Eric and Bahamas mama at the pool were fantastic. Dog friendly property with cute lobby photo ops. Starbucks cafe on the lobby. Food is pricey but expected.

Amazing service I’ve never met a staff so kind hearted and genuine. It’s the place you would want to be with your family or on a business trip. Do not pass up the opportunity to stay in this marvelous resort that feels like home.

They charged my card for full stay and I already paid Expedia they say they would refund me but not yet

The resort is new and looks it. The service was excellent and the staff very friendly. They're trying to be a high end resort with some nice touches. They've just broken ground on the construction of some houses right in front of the hotel, so expect to hear/see that if you book a front facing room. Three things to be aware of prior to booking here: 1. Required $50 daily resort fee and $48 daily valet parking charge. No self parking option despite the parking garage being around 200 feet away and you pretty much have to have a car to get around in that part of town. So add $100+ per day to the daily charge. 2. It's noisy. The interstate is a few hundred feet away and provides a background traffic sound loud enough that sitting on a balcony facing the front or leaving the door to the balcony open were a bit too much and we had to close it. In the next room, adjoined by a door, one night some teens were having fun and talking, not too loudly, but it sounded like they were in our room. There was a visible gap under the door that allowed all of their sound in and the noise went away when I covered the gap with pillows. 3. The shower water pressure was surprisingly weak. I don't need a superstrong shower, but it was just stronger than a dribble. Odd enough to keep playing with the handle to see if there was something wrong.

Lovely stay at this new resort. Very nice pool and attentive staff. Well designed relaxation areas with fire pits for the evening. Spa and service were great! Food and service were also great. Good addition to the Autograph Collection. Given the resort is in a private community with gated access and there is plenty of space around, $48/day for required valet parking is beyond excessive. Even the Biltmore in Coral Gables and the Breakers in Palm Beach do not do that. Valet parking should be made optional. The hotel lobby and elevator scent was too much and smelled quite synthetic. Complimentary hotel bikes were a nice touch! Close to both, West Palm and Palm Beach.

The property is relatively new, they were still working out some kinks. The service staff were wonderful, they made up for the overpriced food and lack of other dining options. The mandatory $48 valet charge is especially egregious. One should be able to park one’s car oneself and not be forced to pay $48 per night for (unnecessary) valet service. The $50 per night resort fee should be reduced as there’s really not much more than a pool and some board games to keep one occupied.

It was quiet, safe and overall just beautiful!

Beautiful new property. Extremely clean, staff polite, friendly and very capable. Shuttle service to the beach, some restaurants and shops is super convenient. I will return again this year.

Very nice Property I will definitely come back for business and or golfing. I would not bring my wife back again because there was not enough activities or nightlife to keep her busy otherwise incredible property great value for the money great staff great everything they should be very proud and they’re just four months old.

A gated resort! Beautiful new property in the heart of WPB just 9 minutes from PBI Airport. Serene and peaceful. Luxurious rooms, wonderful housekeeping, Starbucks on property, the softest bathrobes we've ever experienced, beautiful spa and numerous pools / hot tubs with daybeds, hammocks and all kinds of games available. Excellent food service / staff in the pool area. Never seen a valet run so fast to get our car! Highly Recommended! The room is stocked with alcohol (for purchase) and because I mentioned I am sober they had all the alcohol removed immediately and respectfully.

Nowhere did it say this is a gated resort, which was weird, staff was not polite, and the worst was the air conditioning made a terrible noise that we were not able to sleep. For the price i paid this was a rip off and never again, hope this helps others don’t get burned like me

We enjoyed a drink at the hotel bar and it was delish and also had dinner - so good - high end! Food and drinks at the pool were wonderful too! Our room was gorgeous with a view of the pools and golf course - the room was spacious and clean. The front desk staff was great - we requested an extended check out due to a flight delay and we were able to pay for an extended time. Everyone was friendly and we’ll be back! It’s close to PBA university so when we come to visit we’ll be staying here again!

Nice property and friendly staff. Things to know: $50/day resort fee on top of your room rate Nothing is in walkable distance. Must take hotel shuttle, or other driving services. If most of your activities are on the island maybe consider a different location. Traffic is horrible in PB so 4 or 5 miles takes about 20 min. The barn door in the bathroom is ridiculous. It does not close all the way leaving the toilet exposed. This was annoying. Had to shimmy a towel between the massive gap for privacy.

We attended the grand opening party and had a wonderful experience. The pool areas, fitness room, and golf course were all impressive! The dining and service were upscale and justified the cost of staying at the property. My wife and I had a delightful time, and we highly recommend this property!

Everything was great. The only downside is the restaurant and room service stop at 10pm.

This was our first stay at the BelGrove and it was Simply Beautiful and relaxing, just what we expected! Brittney was so Hospitable and all the staff really catered to any need we had during our stay!! The food was Delicious and the bar atmosphere was so refreshing & relaxing! We will be back hopefully before the Summer is over, if not for Christmas! Kim Bellamy & Lisa Bellamy Sr

The hotel is beautiful and the rooms have everything you need. The reason why I’m giving it 4 stars is because we went to have brunch at 11:00am at their restaurant and were sat immediately but no one came to our table. It was 11:20am and no one came by not even to serve us water. A couple of servers and what looked like management strolled by our table but no one acknowledged us. We left a few minutes after that and got breakfast outside of the hotel. We came back and spent the rest of the day at the pool. I love that they have pool floaties and pool toys for the kids to play with. We ordered food by the pool and although server was very polite we asked for water a couple of times but never received it. Elevator was also broken which wasn’t a big deal since there were other elevators available. Overall the hotel is beautiful and we enjoyed our stay and staff was friendly.

10 out 10! The property was amazing. Our room was large with a balcony. Very clean. The restaurant food was excellent. I will definitely be back!

Elevators barely work. Spa massages are $280 A PERSON. Hot tubs aren’t even hot. Food is insanely expensive at their restaurants. Valet fee of $48 per day. Resort fee of $50 per day. Room service closes super early. Gym barely has anything in it. After checking out, I received my invoice and it didn’t match my bank statement at all. I got charged wayyy more than what my invoice said. Overall just way too expensive for what they offer.

Dining, was not impressed. All four of us not impressed with the quality especially for the price. We were hoping to sit by an out sit fire, we were there at 8 pm after dining and they said there was nobody to turn them on??

The property is relatively new, they were still working out some kinks. The service staff were wonderful, they made up for the overpriced food and lack of other dining options. The mandatory $48 valet charge is especially egregious. One should be able to park one’s car oneself and not be forced to pay $48 per night for (unnecessary) valet service. The $50 per night resort fee should be reduced as there’s really not much more than a pool and some board games to keep one occupied.

Front desk staff personalities excellent, disshevled conscientiousness in managing folio transactions (pre-payments, deposits, etc). Considerable need for improvement on transparency. Hotel must be most appreciative of Tara - if it wasn’t for her, I would have gone to my good ‘ol’ friend Zach Witkoff and gotten resolution despite the small issue - purely principal. Small world. Let’s talk about the food: Take my opinion for what it might be worth. FIRE THE CHEF!! The biggest complement to a chef’s, I believe, is if next to no salt is needed in any food after it’s presented. In all this chef’s sauces or compliments either for breakfast or dinner were absolutely awful. We tried dinner Thursday eve and breakfast Fri morning. All just plain hands down terrible. We were going to stretch a little and take a risk over at the “Belgrove pancakes” but were met with very horrible attitude when asked what the so-called top-secret special ingredient was which we collectively received an answer by the breakfast wait staff that nobody knew what it was. Image in it was peanut butter or some oil that guest patrons were allergic too. You can’t play with secret ingredients there are expected to be ingested by a patron. That is just plain knucklehead narrow minded decision-making. Imagine the hotels exposure if that special ingredient that is so secret caused a deadly allergic reaction. Awful. However, let’s not lose focus on the big picture here, the fault lies with the GM!!

Beautiful new property! Excellent service! Eric and Bahamas mama at the pool were fantastic. Dog friendly property with cute lobby photo ops. Starbucks cafe on the lobby. Food is pricey but expected.