Name: Comfort Inn & Suites Calgary - University
Address: 2369 Banff Trail Northwest, Banff Trail, Calgary, Canada, Calgary, Alberta, CA
Price range: $63–$164 per night
Rating: 7.38

What guests think

At Comfort Inn & Suites University, travelers frequently praise the friendly, accommodating staff and convenient location near the C-Train, Foothills Hospital, the university, and McMahon Stadium, while feedback on room condition, cleanliness, and facilities is notably mixed.

Many guests sleep well and find rooms spacious enough, but decor and furnishings are dated, with reports of loud air conditioners, sagging mattresses, lingering odors, and occasional Wi‑Fi or in-room maintenance issues. The pool with waterslide and hot tub is a family draw, yet frequent closures, private swim lessons, temperature or jet problems, and creaky elevators or out‑of‑order machines reduce reliability. Breakfast is widely appreciated for hot items and waffles, though seating can feel tight and quality varies at peak times. Best for value seekers who prioritize price over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Pool, waterslide, and hot tub are popular when available, but guests repeatedly report closures, private lessons limiting space, and maintenance issues (cold pool, weak jets). Elevators and machines (ice, vending) are sometimes out of order.

Related guest reviews

4

Victoria

Jul 2, 2024

·

Stayed 4 nights

Blood stains on comforters and shower curtain. Bed rock hard. Pool open but hot tub & waterslide were closed due to alleged water restrictions (not posted on website). Yet, a 4star hotel next door had a running waterslide and hot tub! Thats where we will book next time.

2

Gareth

Nov 30, 2025

·

Stayed 3 nights

Very old, musty smelling rooms. Poor water pressure in shower. Hot tub was closed. Pool was too cold. Elevator made very weird noises. Room almost smelled like old cigarettes or at least stale in a way we were not used to. Breakfast was minimal and the eggs/sausage seemed reheated and not fresh. Overall I would not recommend this although it was cheap.

10

Marlene

Sep 21, 2024

·

Stayed 2 nights

Had a great time in Calgary! We were there for a football game. The only concern we had was the elevators! They clunked as they moved and since we were on the 4th floor we had no choice but to use them.

6

Rob

Mar 27, 2025

·

Stayed 1 night

I liked the location and the proximity of good food locations within a few minutes walk. They also have a nice pool with a waterslide and a good breakfast for free. The downside was that nice pool was closed, the ice machine was broken, the vending machine selection was a joke. Signs everywhere you look "saying this (thing) is out of order", also, the fire alarm was going off for an hour after midnight.

8

Jennifer

Jul 18, 2025

·

Stayed 2 nights

The swimming pool was overrun by private swimming lessons and the pool was a huge reason we stayed there.

6

Lindsay

Jul 20, 2025

·

Stayed 4 nights

The majority of the features were good, but the pool experience was disappointing. Every day, they had private swimming lessons occurring in the pool. While patrons were still permitted to enter the pool during these, the pool is not large, and swimming lessons take up a lot of space. When we tried to go in in the mornings instead to avoid the extra busy afternoon/evening, the pool often opened up to 20 minutes late.

4

David

Mar 20, 2025

·

Stayed 3 nights

I chose this hotel because it was less expensive, and had a pool with a water slide. There were lots of little things, such a poor and unfinished renovations, the morning we went to breakfast it was cold, small TVs with not many channels to choose from. All of this could have been overlooked if the pool wasn’t closed for maintenance and I was not notified ahead of time. I had messaged the property ahead of my trip to ask a question, but did not receive a reply, and when I called, no answer. My kid was pretty disappointed about the pool, would have been nice to know ahead of time.

8

Bonita

Nov 26, 2024

·

Stayed 5 nights

The most important thing to me is cleanliness and a comfortable bed. I slept amazing all 5 nights, which is a testament to the comfort of the beds as I have major back issues and struggle with most beds. The hotel is kept clean as well. One thing that was a little sketchy is tye elevators, each day they alternated the "out of service " sign between the 2 elevators and they both sound like they are in need of major service. Getting stuck in an elevator is not an adventure I would enjoy. :-) The staff were all wonderful; friendly and helpful.

6

Kobi

Jul 2, 2024

·

Stayed 3 nights

The water slide and hot tub weren't open during our stay. The hot tub was filled with hot water but they didn't want us to use it due to the water restrictions. We couldn't get it what does it have to do with water restrictions?! The water slide was completely closed. It was a bummer because we came with the kids. Disappointed 😞 The hotel next door had both hot tub and water slide opened and operational.

6

Kamilah

Apr 10, 2025

·

Stayed 3 nights

Good: free breakfast with options other than bread and cereal, staff were friendly and helpful, very close to the train station and a major highway. Bad: the local health authority closed the hot tub, the ice machine was broken (there's only one for the entire hotel), and there was mold in the bathroom fan (the thing meant to prevent mold) so I couldn't use it without the bathroom smelling. The fan had a sickly sweet smell, as though someone dropped a vape cartridge in it. Overall, the staff are doing the best they can (my linens were clean) but the hotel itself is in perpetual disrepair.

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Cleanliness

Feedback is mixed: many rooms are reported clean, but others mention stained linens, hair in bathrooms, lingering odors, and inconsistent housekeeping.

Related guest reviews

4

Debbie

Apr 24, 2025

·

Stayed 1 night

Our sheets were stained. They did change them but why would they put stained sheets on the bed. Hotel is need of some serious renovations. We paid close to $160 a night.

8

Simone

Sep 23, 2025

·

Stayed 1 night

could be cleaner

10

Melissa

Sep 23, 2025

·

Stayed 2 nights

Clean rooms, friendly staff. Overall excellent two night stay

10

Lucas

Jan 16, 2026

·

Stayed 1 night

Room was clean and spacious, the staff was super nice and helpful. Ended up extending for a few weeks.

4

James

Aug 4, 2025

·

Stayed 1 night

Toilet was loose and wobbly, Bed sheets were dirty , I asked for new and they brought us a mattress cover. Never stay at this hotel again

4

SUMANBIR

Aug 9, 2024

·

Stayed 2 nights

There was chewed gum on the wall of the washroom. The drain in the shower did not work. There was stains on the sheets and overall cleanliness was very poor.

8

Marc-Alin

Nov 9, 2025

·

Stayed 1 night

Room was spotless

2

Shelby

Jun 20, 2025

·

Stayed 1 night

The room was very dirty. Old stains on the sheets and towels. Looked like someone wiped poo on the wall and cleaners never cared so wash it off. Will not ever stay here again.

4

Taylor

Jul 9, 2025

·

Stayed 1 night

Room was disgusting hair all over the shower. Was very obviously not washed hair on the pillows and pillows had dirty marks on them. Cleaning lady glared at me. Sorry that I made her to her job. Never staying here again

4

Sara

Jul 29, 2025

·

Stayed 2 nights

There was blood stain on our sheets and stains all over the towel, sasha the supervisor was very kind though.

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Rooms

Generally quiet with comfortable beds for many and decent space, but decor is dated with some worn furnishings, noisy A/C, odors, and occasional Wi‑Fi or in-room maintenance problems.

Related guest reviews

2

Karen

Jul 19, 2024

·

Stayed 1 night

The locks didn't work and had to change rooms, the wifi didn't work, the coffee maker didn't work, no communication from the front desk to the cleaning staff. There was limited other service items. And overall the room carpet wasn't clean and the mirrors had large smears on them.

6

Jeffery

Sep 25, 2025

·

Stayed 1 night

I sacrificed a comfortable bed with regular sized pillows, working usb charging ports, and a shower head that doesn’t spray in all directions, for price. Hotel was quiet and the fridge could fit a 2 litre pail of ice cream which was nice.

8

Mark

Feb 28, 2025

·

Stayed 2 nights

My only complaint is it’s time to start replacing mattresses as ours was in poor shape very lumpy

4

Anna

Sep 14, 2025

·

Stayed 1 night

Air conditioner was extremely loud so it was hard to sleep. The room was not very clean and very outdated. Otherwise; breakfast was nice to have included.

10

Lucas

Jan 16, 2026

·

Stayed 1 night

Room was clean and spacious, the staff was super nice and helpful. Ended up extending for a few weeks.

8

Linda

Sep 22, 2025

·

Stayed 1 night

The hotel was very quiet. The bed and bedding were very comfortable.

6

Monique

May 13, 2025

·

Stayed 2 nights

The room was due for a refresh. The paint was in poor condition, the arms worn through the armchair, the lap shades faded and cracked, and cigarette holes in the blinds. I wish that we had known that we were booked into a smoking room; the smell was strong, strong enough that you could smell it on our clothes. All first-world problems, but frustrating.

6

Ryan

Aug 7, 2025

·

Stayed 6 nights

Decor was dated, fridge freezer was faulty

8

Lorne

Jul 14, 2025

·

Stayed 2 nights

The water running in the shower was lukewarm at best.

8

Christina

Nov 19, 2025

·

Stayed 2 nights

Everything was great would have been five star but I was put in the middle of hockey teams who banged on the walls literally late Into the Night banged on the walls in late Into the Night

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Service

Staff are frequently described as friendly, accommodating, and proactive (follow-up calls, quick room changes), though a few guests reported slow or unhelpful interactions.

Related guest reviews

10

Jeffrey

Sep 13, 2025

·

Stayed 1 night

The staff were wonderful.

10

ANGUS

Oct 14, 2025

·

Stayed 2 nights

The staff were fantastic! Very friendly and welcoming!

8

Jik

Nov 24, 2025

·

Stayed 1 night

Staff is friendly and helpful. Informed her of plugged bathroom sink, changed a room for me with no hassle. Overall a pleasant stay.

8

Verna

Feb 13, 2026

·

Stayed 1 night

Suite was clean and comfortable. It was very warm all night however. We didn't like the sink outside the washroom without even a towel rack. Could I suggest handicap rails in the washroom. My husband is disabled and I have bad knees. Only talked to people at desk. Very courteous & friendly. Overall pleased with the accommodation.

4

Jennifer

Sep 9, 2024

·

Stayed 3 nights

The staff was not willing to help, they were on breaks and rude and not able to help as you waited in the waiting area. When they came off their break they would not accommodate any requests and said they were unable and then when questioned changed their mind and could accommodate. Worst service ever!

10

Julian

Jun 28, 2025

·

Stayed 1 night

The front desk agent was welcoming and awesome! We arrived alte inthe night and he was still very friendly and accomodating.

10

Lisa

Oct 22, 2025

·

Stayed 1 night

Front desk staff were superb! I arrived late and Jim was welcoming! When checking out in the morning Alli was very pleasant and kind! Great stay!

10

William

Dec 1, 2024

·

Stayed 1 night

I was so impressed by the staff. After I checked in they called my room to see if everything was okay.

10

Curtis

Oct 26, 2024

·

Stayed 3 nights

Ali was the most amazing front end manager I have encountered. Exceptional service attitude

10

Rodel Nagera

Oct 17, 2024

·

Stayed 4 nights

Sofia the receptionist was exceptional! She helped me with my needs and sign me up for Choice membership. The room and facilities were excellent! I love waking up early for breakfast! The lady who prepare breakfast and taking care of the dining area was phenomenal! She did housekeeping of my room as well! I would love to come back again definitely!!

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Location

Very convenient for U of C, Foothills Hospital, McMahon Stadium, and the Banff Trail C‑Train stop, with restaurants nearby. Some guests felt the surrounding area was sketchy and parking tight during events.

Related guest reviews

8

Amanda

Oct 18, 2024

·

Stayed 1 night

Good place to stay if you need to be near Foothills Hospital. Lots of food options within walking distance. Clean room, comfortable. Only issue is the vending machine was not working.

10

Julie

Oct 7, 2025

·

Stayed 4 nights

Close to the hospital with a good breakfast

10

Dorothy

Aug 27, 2025

·

Stayed 1 night

Perfect location to stay when attending events at McMahon Stadium.

10

Steven

Jul 21, 2025

·

Stayed 1 night

Very close to train to go downtown

8

Nadine

Oct 20, 2025

·

Stayed 1 night

Overall a great place to stay. They let me check in an hour early which was fabulous. It was convenient location for my trip (visiting my child going to SAIT).Train stop right across the road. I didn't have the breakfast.

8

david

Oct 19, 2024

·

Stayed 2 nights

Property parking was terrible - I have large pickup . Scary part of town too . I generally stay at comfort up by I think it’s 32nd . Lots of parking not worried about being broken into so I had to give low scores . Bad part of town and unsettled as worried about vandalism

10

Ingrid

Jul 14, 2025

·

Stayed 4 nights

Location is great -- close to Foothills Hospital and the university. The staff were very friendly and polite. The room was looking tired and could use a reno/update.

10

Darryl

Apr 6, 2025

·

Stayed 1 night

This is a nice place but some of the door hardware and fixtures are showing their age. The neighborhood in general is sketchy in the evening and if there are full time residents in there, it will detract in future. The location is excellent however so that's a tough call.

8

Ronald

May 23, 2025

·

Stayed 1 night

We have stayed here before and like the convenience

10

Colin

Jul 9, 2024

·

Stayed 4 nights

Great location only 75 yards to the tram stop. Numerous restaurants close by

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Dining

Breakfast is generally well liked with hot items and a waffle maker, offering good value. At busy times it can be crowded with limited seating, and coffee or hot items quality varies.

Related guest reviews

10

Heinrich

Oct 27, 2025

·

Stayed 2 nights

Breakfast was excellent and we did not need the AC since it’s October, the room was comfortable on its own.

10

Melissa

Oct 27, 2025

·

Stayed 2 nights

Check in went well and staff are always welcoming and friendly. Breakfast options were great, always have eggs and sausage plus all the rest of the continental options. Room was clean, beds and pillows comfortable. Would stay again.

8

Rex

Nov 26, 2025

·

Stayed 3 nights

We found the coffee to be extremely strong. Tried both mornings but wasn’t able to drink it

6

Laura

Dec 18, 2024

·

Stayed 1 night

Beds were very comfortable. Freezer in room 302 needed defrosting. No hot water from bathroom sink. Reported upon checkout. Lots of hot water from tub tap. I was the first one down for breakfast at 6:35. The lady open up the doors and greeted me. Helped myself to one sausage and scrambled eggs. They were cold!!! Had to zap that and the coffee . Absolutely no reason for anything to be cold at beginning of breakfast service.

10

PETER

Sep 30, 2025

·

Stayed 3 nights

Awesome breakfast

8

Douglas

Apr 13, 2025

·

Stayed 4 nights

Continental breakfast could have been better. Too much time spent waiting to use only one waffle baker.

8

JENNIFER

Aug 6, 2025

·

Stayed 1 night

The staff were wonderful and very accommodating! Breakfast was not very good, but everything else made up for it!

8

Velda

Oct 12, 2025

·

Stayed 1 night

The room was clean the breakfast was good and the staff were very helpfull

4

Lynne

Jul 29, 2024

·

Stayed 1 night

Went to get into bed was pill wrappers between sheet and mattress cover, went for breakfast in morning no room to sit, left without breakfast. Went outside a lady was coming back inside with dishes, had went and sat in her car to eat. If you are offering breakfast, have a place where people can sit, not a little corner that holds maybe 20 people, there were other people standing waiting for a table also.

8

Kelly

Jul 22, 2024

·

Stayed 2 nights

Nothing fancy, but we had a good stay with no issues. Kids loved the pool, breakfast had multiple options including a waffle maker but was definitely crowded around 9am over the weekend.

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Month	Average price
January	$68
February	$77
March	$71
April	$66
May	$108
June	$115
July	$178
August	$116
September	$86
October	$74
November	$72
December	$59

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $105	18 $164	19 $142
20 $116	21 $102	22 $130	23 $136	24 $150	25 $126	26 $124
27 $73	28 $70	29 $69	30 $73

Su	Mo	Tu	We	Th	Fr	Sa
				1 $76	2 $89	3 $91
4 $72	5 $76	6 $76	7 $72	8 $71	9 $90	10 $90
11 $67	12 $68	13 $71	14 $71	15 $72	16 $84	17 $84
18 $64	19 $67	20 $67	21 $67	22 $67	23 $73	24 $73
25 $63	26 $69	27 $71	28 $71	29 $70	30 $84	31 $84

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Monthly average prices

About this property

Location

Room options

Standard Suite, 1 King Bed

Suite, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Comfort Inn & Suites Calgary - University

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