Name: Mercure Sydney Parramatta
Address: 106 Hassall Street, Rosehill, Sydney, New South Wales, Australia, Sydney, New South Wales, AU
Price range: $86–$307 per night
Rating: 7.6

What guests think

At Mercure Sydney Parramatta, travellers frequently praise the convenient location and generally friendly staff, but report dated rooms with cleanliness and maintenance issues, plus limited on-site dining, making experiences vary from comfortable stays to frustrating ones depending on expectations.

Common complaints include mould and dust, tired carpets and bathrooms, inconsistent air conditioning or hot water, and keycard or lift hassles. Facilities like the pool appeal to some, but the bar and restaurant are often closed, especially on weekends, and parking is tight and paid. Access by car can be awkward, and traffic or nearby construction noise affects some rooms. Expect a practical stay with trade-offs in upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: guests like the pool, but many report the bar/restaurant and room service closed on weekends or public holidays. Parking is paid and tight, and keycard or elevator issues crop up.

Related guest reviews

8

Megan

Feb 9, 2025

·

Stayed 2 nights

The beds were comfortable, the staff were very attentive, and the breakfast was great. The pool was heated and open until 10pm which was fantastic after long days playing sport. We would happily stay here again

8

Haejin

Oct 24, 2025

·

Stayed 1 night

Overall ...every staff member was very hospiitable and exceptionally service minded. They made our experience at Mercure Parramatta a pleasant and memorable one. Stand out employees included Michael (f/d), Jenna (f&b), the lovely girl who checked us in and the housekeeping lady who went out of her way to help us! Enjoyed the pool and tennis courts :)

4

Joanne

Nov 28, 2024

·

Stayed 1 night

The shower had mould and the carpets were stained and in good need of a clean. The restaurant is closed on weekend and you cannot order room service. Lucky there is food options across the road. There was only 2 towels instead of 4 so had to call reception but staff brought the extra towels up straight away. For the price we paid for the room I expected more. I wouldn’t stay here again.

4

Adam

Apr 6, 2024

·

Stayed 3 nights

Stayed for 4 days not once was the restaurant or bar open so of course no Room service either.. we stayed there over a public holiday weekend how can these facilities not be open to the guests.. Bathroom had no exhaust fan and air con could not be adjusted.. I also can not believe we had to pay for parking each day for the guest car park what a joke

6

Lee

Jun 17, 2024

·

Stayed 1 night

Stayed on a Sunday. No dining or bar facilities available.

6

Nicole

Feb 3, 2025

·

Stayed 1 night

Disappointed restaurant and room service only during the week, so wasnt available. This wasnt clear. Communication wasnt easy, I sent numerous messages and tried to call and no response. example - I sent a message requesting portacot, no acknowledgement and I made other arrangements, then showed up with a portacot in the room - good thing was that I wasnt charged.

8

Paul

Jan 18, 2025

·

Stayed 1 night

Not a lot in the area. Hotel restaurant not open on weekends

6

Brendan

Sep 17, 2023

·

Stayed 1 night

We stay here quite often, because it's right for us for all the right reasons but, I think the 15 dollar off street parking fee should be made clear at the time of booking or preferably, not exist at all.

6

Bruce

Jan 1, 2023

·

Stayed 19,352 nights

Generally good, however only one elevator out of three working

6

Janine

Mar 23, 2023

·

Stayed 1 night

The access cards didn't work properly in the lifts, it wasn't just us, EVERYBODY was complaining about it. There were no USB ports in the room. The satnav didn't work in the carpark and by the time it got going we had gone in the wrong direction, not good in Sydney peak hour traffic.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with recurring reports of mould in bathrooms, stained carpets, dust, and lingering odours, alongside occasional comments noting clean rooms. Maintenance wear like cracked tiles, water damage and tired paint or grout is also mentioned.

Related guest reviews

4

Mandy

Feb 3, 2026

·

Stayed 1 night

The bathroom was very dated and had mould on the ceilings and shower pressure was slow. the water temperature was inconsistent too, posing a risk to young child as the water went too hot and or too cold very quickly! there was mould around the skin and the bench top looked like it was going to break off the wall. the air con system was terrible, there was a lot of dust in the vents and you couldn't control the temperature, only the fan speed was adjustable. there was no concierge service as we needed help with our bags and the receptionist said they were short staff to help and wasn't too kind on the phone. the hotel was annoying to get to was there was no right turn into the hotel, we had to do several u turns to get there, car parking was very tight, lucky we had a smaller SUV however a bigger car would be pose a risk of hitting the wall/kerb etc. the room card kept being deactivated so we had to go to reception to fix it every night, they said it was because it was next to my phone/credit card even though it wasnt. property seems very dated for a 4 star hotel.

6

Timothy

Apr 16, 2025

·

Stayed 2 nights

Dirty rooms, tired carpet, chipped bath cracked tiles. In poor health this place. Accor you should do more!

4

Russell

May 12, 2025

·

Stayed 2 nights

Wet brown patch in the bathroom ceiling. Scrunched up plastic shower curtain. Really run down

6

Deanna

May 23, 2025

·

Stayed 1 night

Check in was easy and hassle free, it is unfortunate that the rooms are not maintained or cleaned well. Calcium build up and mould in shower, dust caked between skirting board and carpet. I’m not sure how hard it is to use a crevice attachment on the vacuum unit. Poor job from the cleaners that’s for sure.

4

Joanne

Nov 28, 2024

·

Stayed 1 night

The shower had mould and the carpets were stained and in good need of a clean. The restaurant is closed on weekend and you cannot order room service. Lucky there is food options across the road. There was only 2 towels instead of 4 so had to call reception but staff brought the extra towels up straight away. For the price we paid for the room I expected more. I wouldn’t stay here again.

6

Belinda

Feb 6, 2026

·

Stayed 1 night

We were a little disappointed the room wasn't up to the standard it usually is. There were dirty socks from the previous people, the bathroom still had some hair in the bathroom

4

Grant

Mar 5, 2025

·

Stayed 1 night

On arrival in our first room my wife & I were met with the stink of wet carpet as the fridge must have leaked & a loud fan/dryer was in operation. The second room had two single beds, no double bed, a broken power point, stained towel, upside down toilet roll holder (so the roll kept falling off), the shower flooded the bathroom, no toilet brush, the soap dispenser was placed over a metre from the sink & the corridor smelt. The whole place looked tired & in need of a re-paint & general clean

4

Belinda

Nov 16, 2025

·

Stayed 2 nights

I stayed here as I was exhibiting at at consumer show nearby. Realised I was paying $750 for Saturday night. What an insult when Fri night was just over $200 (what it was worth) This is purely price gouging! The common areas (hallway doors etc had paint chips and looked completely rundown. The room itself not bad, although no main light, so relying on bed side lamps etc. Bathroom run down, clearly poorly maintained/cleaned over the years and mould on the roof. Taps in shower and basin nit labelked hot/cold and the basin cold tap would swivel around past off and start running again. Jug/kettle looked grubby, wouldnt use. Cupboard around mini bar had an internal light that went all night... couldnt get it turned off. LED so bright - tried to cover with a towel as light reflecting from mirror directly into my line if sight in thd dark but without much success. No restaurant, bar or room service for this $750 Sat night, and I had to get dressed and go to reception to get a $5 can of soft drink. Staff were reasonably friendly and ordering a taxi waz very efficient. Overall, what a disappointing experience. Will think twice before booking any Mercure again. I spend 40% of my time in hotels for work and this just didnt stack up for the money.

6

Jacqueline

Sep 6, 2025

·

Stayed 1 night

The room was ok however toilet had stains . No hand towels , one face cloth , to stare between 2 persons. Breakfast was mediocre , however the staff on Sat 6/9 at breakfast was lovely.

4

Brian

May 7, 2025

·

Stayed 8 nights

I stayed at this property for 8 nights and was very disappointed with the overall experience. Dirty dishes were left on the floor outside rooms for over 24 hours without being cleaned up, which was quite unhygienic and unpleasant. During my entire stay, the staff never greeted me or offered any kind of welcome, which made the atmosphere feel cold and uninviting. The room itself lacked basic modern features—there was no smart TV, and the Foxtel service was fuzzy and didn’t work properly. I attempted to order room service and called repeatedly for over an hour with no answer. Eventually, I gave up and went across the road to eat. To top it off, the checkout experience was just as impersonal. The staff member at the desk didn’t speak to me at all—she simply handed me the bill with the EFTPOS machine beside it, offering no goodbye or thank you. Overall, the lack of hospitality and poor service made for a disappointing stay. I would not return or recommend this hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and beds comfortable, but decor feels dated, and recurring issues include hard-to-control air conditioning, weak or inconsistent water pressure, and noise from traffic or lifts in some rooms. TVs are basic, and some beds are two singles joined.

Related guest reviews

6

Warren

Dec 3, 2023

·

Stayed 1 night

The hotel is old and tired. I stayed here 10 years ago and nothing has been updated since then. It served my purpose but it could be better for the price.

8

Tigist

Sep 6, 2025

·

Stayed 1 night

Was good but no Netflix or fox

6

Sumati

Jan 7, 2026

·

Stayed 1 night

The mattresses was sinking, the breakfast hot meals were all cold and was served late. However, all the staff were excellent.

8

Tatyana

Aug 28, 2025

·

Stayed 1 night

Big and comfortable room, car parking, swimming pool. A bit distant from CBD and train station.

4

Genevieve

Nov 24, 2024

·

Stayed 1 night

Coming in at night and the signage and lighting for the property was so obscure that we didn’t notice it and drove straight past. The room we were allocated was right next to an elevator shaft and we heard that elevator go up and down ALL night, also there appears to be no sound proofing on the windows and on quite a busy road so the traffic noise compounded the elevator noise.

4

Peter

Jul 5, 2025

·

Stayed 1 night

On the advertising it says pay films but that’s not true and I can’t even control the air conditioner as it lock. Other than that everything was fine.

8

Connar

Aug 31, 2025

·

Stayed 2 nights

The bed was just two single beds pushed together and kept rolling apart as me and my partner slept. The shower had terrible pressure and the lobby smelt of chlorine. Other then that it was a nice, clean hotel and would go back again

10

Anna

Nov 3, 2025

·

Stayed 2 nights

The front desk was great. The room and amenities were great. Loved the bed and the pillows! The view was splendid from my room, 722. The only thing was the

8

Brendan

Jan 15, 2024

·

Stayed 1 night

Air conditioning wasn’t working correctly. When asking why was told to turn it if for 30 minutes then turn it on. Still would not let us adjust room temperature it was locked on 23 couldn’t turn it down or up. Other wise enjoyed our stay

6

Janine

Mar 23, 2023

·

Stayed 1 night

The access cards didn't work properly in the lifts, it wasn't just us, EVERYBODY was complaining about it. There were no USB ports in the room. The satnav didn't work in the carpark and by the time it got going we had gone in the wrong direction, not good in Sydney peak hour traffic.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with smooth check-ins at times. However, service can be inconsistent, with understaffing, slow responses, booking or room allocation errors, and occasional billing issues.

Related guest reviews

10

Cameron

Feb 1, 2025

·

Stayed 1 night

Staff were excellent & very helpful.

2

Sharan

Jan 7, 2025

·

Stayed 2 nights

Was welcomed by someone who did not have a smile on their face, not welcoming at all and no motivation and showed he didn’t want to be there. Only way to the rooms was the lifts which took ages. Got to room which was spacious but the bathroom, although clean, was old and really needs and upgrade as does the rest of the hotel. Went for breakfast the next day, which had limited seating and limited eating options and even the options that were there tasted horrible, didn’t bother going the next day. Did not have enough staff and had to wait to ask for help from one of them and when I did get her attention finally and asked her for warm milk she flagged me off to say wait I’m busy, didn’t come back either and didn’t get what I want. When I checked out the next day, when to the front desk and the lady had food in her mouth while talking to me, most unprofessional! And she said ok nothing to pay and I had to tell her that I had parking and then she charged me for it. I booked the Mercure for the name but looking at the staff and service, so unprofessional and the condition of the hotel, I’ll think many many times before I book any Mercure again as photos can be dceeciving!

6

Pawan

Jan 4, 2026

·

Stayed 1 night

Most of the staff was very helpful,the girl who checked us in was very unhelpful and felt like an unwanted guest. Buffet was great. Charged for car parking twice. Has to call them and sort out the issue. Location is prominent close to food takeaways and parramatta. Probably won’t come back because of customer service received at front desk.

8

Haejin

Oct 24, 2025

·

Stayed 1 night

Overall ...every staff member was very hospiitable and exceptionally service minded. They made our experience at Mercure Parramatta a pleasant and memorable one. Stand out employees included Michael (f/d), Jenna (f&b), the lovely girl who checked us in and the housekeeping lady who went out of her way to help us! Enjoyed the pool and tennis courts :)

8

Alyce

Mar 5, 2023

·

Stayed 1 night

Check in took a long time. The room we booked wasn’t the room we got but they compensated my supplying us with parking and breakfast. All over, it was pretty good.

10

Ashleigh

Nov 13, 2025

·

Stayed 2 nights

The hotel and room were amazing! Booked last minute as had to move hotels, super quick and easy, lovely staff greeted on arrival, secure car park and overall a great experience!

10

katie

Sep 23, 2025

·

Stayed 2 nights

Very lovely staff

6

Sharon

Feb 1, 2025

·

Stayed 1 night

On an overnight trip for a concert, I booked three rooms and one of them got ‘lost’ in the system. The check in staff member was so helpful and diligently worked away to find our missing booking with a smile and great sense of humor. The room was basic and the beds slide too easily resulting in one of the kids getting a massive bruise on his shin. The shower was great and toiletries freshly stocked and smelt nice. The pool was great for the kids in the morning and the staff around were all lovely.

10

Lucy

Aug 29, 2025

·

Stayed 1 night

Loved the friendly and polite staff

4

Brian

May 7, 2025

·

Stayed 8 nights

I stayed at this property for 8 nights and was very disappointed with the overall experience. Dirty dishes were left on the floor outside rooms for over 24 hours without being cleaned up, which was quite unhygienic and unpleasant. During my entire stay, the staff never greeted me or offered any kind of welcome, which made the atmosphere feel cold and uninviting. The room itself lacked basic modern features—there was no smart TV, and the Foxtel service was fuzzy and didn’t work properly. I attempted to order room service and called repeatedly for over an hour with no answer. Eventually, I gave up and went across the road to eat. To top it off, the checkout experience was just as impersonal. The staff member at the desk didn’t speak to me at all—she simply handed me the bill with the EFTPOS machine beside it, offering no goodbye or thank you. Overall, the lack of hospitality and poor service made for a disappointing stay. I would not return or recommend this hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for Parramatta, supermarkets and fast-food options, with easy access to major roads and event venues. Some note awkward vehicle access, and occasional traffic or construction noise, while others find it a bit far from the CBD or train.

Related guest reviews

8

Dianne

Feb 2, 2025

·

Stayed 3 nights

This is a good location near the line rail to get around. But it is a bit outdated. There was pealing paint and missing wall paper. But bed comfy it was clean and staff friendly

8

Drew

Oct 18, 2023

·

Stayed 1 night

Convenient location and a good budget hotel but very limited choices other than fast food.

6

Pawan

Jan 4, 2026

·

Stayed 1 night

Most of the staff was very helpful,the girl who checked us in was very unhelpful and felt like an unwanted guest. Buffet was great. Charged for car parking twice. Has to call them and sort out the issue. Location is prominent close to food takeaways and parramatta. Probably won’t come back because of customer service received at front desk.

8

Tatyana

Aug 28, 2025

·

Stayed 1 night

Big and comfortable room, car parking, swimming pool. A bit distant from CBD and train station.

8

Paula Lynette

Mar 16, 2023

·

Stayed 2 nights

Stayed with my daughter to go to Harry Styles concert, pool and restaurant were great, supermarket just across the road. A very convenient bus had been organised to transport concert goers to and from. Macca and KFC just across the road and open. Very convenient and comfortable. Only downer was the shower in the bathroom flooded out being in a wheelchair accessible bathroom, and the place was a bit dusty.

10

Anthony

Apr 26, 2025

·

Stayed 2 nights

Great location. Excellent staff.

10

Madeleine

Oct 12, 2025

·

Stayed 2 nights

It was a great location to stay, very convenient location and close to everything you need. Would definitely stay again!

8

MICHAEL

Feb 28, 2022

·

Stayed 1 night

The hotel was close to all main road arteries, was easy to access but being around 2kms from the CBD, it was a tad distant from restaurants. The room was large enough and comfortable for a solo stay but the variety of tv channels was limited and the parking/buffet breakfast was a tad on the expensive side.

10

Gregory

Oct 26, 2023

·

Clean, rooms were quiet and convenient location

10

Scott

Apr 28, 2025

·

Stayed 2 nights

The property has a great selection of food outlets as well as a supermarket across the road and a pub that does really great food.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Dining is limited: many guests find the restaurant and room service closed on weekends or some evenings, pushing them to nearby options. Breakfast feedback is mixed, from basic or cold and understaffed to decent, with coffee criticized by some.

Related guest reviews

8

Paul

Aug 12, 2025

·

Stayed 1 night

Very standard breakfast, coffee terrible,

6

Sumati

Jan 7, 2026

·

Stayed 1 night

The mattresses was sinking, the breakfast hot meals were all cold and was served late. However, all the staff were excellent.

4

karen

Oct 26, 2023

·

Stayed 1 night

Breakfast buffet was disappointing

4

Joanne

Nov 28, 2024

·

Stayed 1 night

The shower had mould and the carpets were stained and in good need of a clean. The restaurant is closed on weekend and you cannot order room service. Lucky there is food options across the road. There was only 2 towels instead of 4 so had to call reception but staff brought the extra towels up straight away. For the price we paid for the room I expected more. I wouldn’t stay here again.

4

Adam

Apr 6, 2024

·

Stayed 3 nights

Stayed for 4 days not once was the restaurant or bar open so of course no Room service either.. we stayed there over a public holiday weekend how can these facilities not be open to the guests.. Bathroom had no exhaust fan and air con could not be adjusted.. I also can not believe we had to pay for parking each day for the guest car park what a joke

6

Lee

Jun 17, 2024

·

Stayed 1 night

Stayed on a Sunday. No dining or bar facilities available.

6

Nicole

Feb 3, 2025

·

Stayed 1 night

Disappointed restaurant and room service only during the week, so wasnt available. This wasnt clear. Communication wasnt easy, I sent numerous messages and tried to call and no response. example - I sent a message requesting portacot, no acknowledgement and I made other arrangements, then showed up with a portacot in the room - good thing was that I wasnt charged.

4

Belinda

Nov 16, 2025

·

Stayed 2 nights

I stayed here as I was exhibiting at at consumer show nearby. Realised I was paying $750 for Saturday night. What an insult when Fri night was just over $200 (what it was worth) This is purely price gouging! The common areas (hallway doors etc had paint chips and looked completely rundown. The room itself not bad, although no main light, so relying on bed side lamps etc. Bathroom run down, clearly poorly maintained/cleaned over the years and mould on the roof. Taps in shower and basin nit labelked hot/cold and the basin cold tap would swivel around past off and start running again. Jug/kettle looked grubby, wouldnt use. Cupboard around mini bar had an internal light that went all night... couldnt get it turned off. LED so bright - tried to cover with a towel as light reflecting from mirror directly into my line if sight in thd dark but without much success. No restaurant, bar or room service for this $750 Sat night, and I had to get dressed and go to reception to get a $5 can of soft drink. Staff were reasonably friendly and ordering a taxi waz very efficient. Overall, what a disappointing experience. Will think twice before booking any Mercure again. I spend 40% of my time in hotels for work and this just didnt stack up for the money.

8

Donna

Aug 20, 2023

·

Stayed 2 nights

Nice place, rooms a little tired but not too bad. Breakfast buffet very basic and very small compared to other Mercure hotels I have recently stayed at.

6

Jacqueline

Sep 6, 2025

·

Stayed 1 night

The room was ok however toilet had stains . No hand towels , one face cloth , to stare between 2 persons. Breakfast was mediocre , however the staff on Sat 6/9 at breakfast was lovely.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$115
February	$147
March	$144
April	$127
May	$137
June	$131
July	$118
August	$114
September	$112
October	$154
November	$179
December	$147

Su	Mo	Tu	We	Th	Fr	Sa
				1 $175	2	3
4	5 $116	6 $112	7 $104	8 $119	9 $117	10
11 $101	12 $199	13	14	15	16	17 $257
18 $116	19 $126	20 $166	21 $136	22 $134	23 $182	24 $233
25 $112	26 $121	27 $136	28 $151	29 $148	30 $178	31 $307

Mercure Sydney Parramatta

Prices for Mercure Sydney Parramatta

Monthly average prices

About this property

Location

Room options

Classic Room, 1 King Bed, Accessible

Superior Twin Room, 2 Double Beds

Executive Spa Suite

Junior Suite, 1 King Bed

Superior King Room

Classic Twin Room, 2 Double Beds

Classic Room, 1 King Bed

Guest reviews of Mercure Sydney Parramatta

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Mercure Sydney Parramatta

Considering this hotel for your Sydney trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23 $87	24 $88	25 $113	26
27 $86	28 $116	29 $117	30 $117