Riad Monceau

Special mention to Chaymae, she was so incredibly helpful and ensured that my stay was really enjoyable! The spa service was fantastic, as were the meals at the restaurants and the breakfast in the morning. For my first time in Morocco this was such a wonderful experience of a riad style stay and I would highly recommend to others. Fantastic service by all staff as well

Le Riad Monceau was our Oasis from the frenzy of the Souks & the Medina which are minutes away. Wonderful environment focused on high level customer service, with exceptional food & beverage offerings. Live music every evening until 11pm in proximity of rooms, so need to enjoy that.

Fantastic hotel. Staff were excellent and accommodating and helped us organise transfers too and from Airport and even helped us arrange a tour to the Atlas Mountains with a local agent. The food at both restaurants were amazing. We did the Cooking class and spa and I would recommend this highly.

Excellent service, friendly staff, great rooftop bar

The staff and service where really good and the room en riad looked verry nice. Only book here of you like music and staying up later. We had some early mornings and the jazz was playing till 11 pm. We didn't mind it but it is good to know when you are booking this riad. Also the swimming pool as shown on the pictures is not used for swimming just decoration. The location is right in the middle of the medina witch is awesome!

The services and amenities of this place were beyond our expectation for a last-minute reservation. The premises was elegantly decorated and well-maintained. The location of the property is extremely convenient in the medina and very accessible from the main streets. We were appreciative of the service that the riad provided - they had someone come out to meet us at the car and assisted with our luggage which was a street away from their entrance. The breakfast spread was phenomenal, and the daily jazz music was marvelous. We highly recommend this place for a romantic getaway.

One of the nicest hotel I have ever stayed at… but don’t not expect to sleep too much if you are a light sleeper. It is in the middle of the medina and it is the most fantastic restaurant/jazz club in the evening. We ate every evening at the hotel as the food was fabulous and the bands/dancing and entertainment was out of this world. The compromise is it’s busy all the time and in the morning they are preparing for the next show. We were offered another room but we were only there for 3 nights so declined. That said we had the best time and loved the place and would highly recommend it. As hotel guests you get treated like royalty with best seats in the house and great service. The concierge was so good he organised so much for us and nothing was too much trouble he made our stay so easy. We did a guided tour which was excellent but beware you may get ushered into a carpet/furniture shop and spice shop and get the hard sell.. we needed a new suitcase. You can say No but it is hard ..

Le Riad Monceau is a great place to stay. The staff was very friendly and helpful. Breakfast was terrific. The restaurant and bar upstairs were very nice. The location is perfect - close to the main square and everything that makes Marrakesh unique. One caveat - if you don't want to hear loud jazz music from 8-11 every night, reconsider. Jazz is an important part of Le Riad. Otherwise, I recommend this wonderful place in a wonderful city.

Beautiful property. Live music every night. Excellent dining options.

We have traveled quite a bit and this hotel is one of our favorites - it's wonderful! The location in the old town is fabulous- around the corner from the main square. The hotel arranged rides for us and walked us to and from the car (because it is easy to get turned around in the narrow streets). We loved the rooftop bar and the pool was refreshing in the afternoons. The rooms were lovely too, with fresh fruit, bathrobes, slippers, comfy towels and good A/C. The breakfast was really good as well. The best part about the hotel really was the staff - everyone was so helpful and friendly. I emailed quite a bit before we arrived and the hotel helped arrange dinner reservations, a tour guide, and a trip to desert for camel rides and dinner. We highly recommend.

The room was smelling Couldn’t sleep Good thing was that the staff were all friendly

problème d'hygiène et de moisissure, pas de ventilation naturelle

We booked 4 nights in the honeymoon suite at Riad Monceau but left after one night due to serious concerns with the condition + safety of the room. The suite includes an in-room hot tub but has almost no ventilation—just a small extractor fan and an open hole in the wardrobe wall connecting the bathroom and bedroom. The bathroom walls and ceiling were extensively covered in black mould, and the entire suite felt and smelt extremely damp + foetid, including the bedding and furnishings. The hot tub ran constantly with no guest-accessible controls, and when we attempted to use it, my partner suffered minor burns from the scalding water. Staff shut it off via a hidden circuit breaker, and the manager sent burn cream when contacted. While staff were polite and apologetic at the time, when we chased up the refund of the remaining nights, a refund was refused, and hotels.com have been unable to resolve for us. We were offered a different room, but given this was the state of the property’s flagship suite, we had no confidence in the rest of the accommodation. The riad itself has charm — the bar and restaurant are stylish, and the atmosphere in the evenings is lively — but as a hotel, I would strongly suggest avoiding. One final note: the honeymoon suite is located directly beneath the rooftop bar. there was a lot of noise from staff packing down until around 1:00 a.m. Overall, this was a deeply disappointing and uncomfortable experience, and the room was frankly unsafe.

Very clean and comfy room. Breakfast was continental with fresh fruit and lical produce. The staff

I think this was the best hotel experience I’ve ever enjoyed. The service was exceptional, the people lovely, the room was spotless and the whole atmosphere of the hotel was perfect. It truly is an oasis from the chaos of Marrakesh, and felt so relaxing to come back there knowing we had such amazing comfort awaiting us! And the added bonus of music and entertainment every evening just topped it off beautifully - as others queued up for access to the bar and restaurant we were treated like royalty as guests, and afforded every luxury.

This Riad is a 3 start Riad claiming to be a 5 star. It's success is entirely dependent upon it's excellent staff otherwise everything is very basic. First of all we had to walk 20 minutes going in circles asking various people about it but we couldn't find it as everyone sent us in opposite direction and it's not easy to find really. Room: No Windows or exhaust in the bathroom so smells linger for ages and old smelly sewerage adding to this problem! Water stands in the tub because it's a handmade tub with uneven slopes so the poor functionality overrules deco. There is no bidet (5 Star?). Noisy room: Throughout our stay we had to make regular requests to reception to stop the furniture dragging going on above our room at the restaurant and then they would start again at midnight and very early morning! Overall noise insulation is poor, you could hear everything from outside so I am sure they heard us too! Breakfast: Continental breakfast really, not even eggs are included (you must pay extra - 5 Star!)

Incredible staff with beautiful facility providing an oasis of calm, comfort and quiet in the heart of the main soul. Restaurant with excellent food, including live jazz was perfect. Rooms were nicely sized and clean, I cluding a private terrace for tea. Having never been to Africa and not knowing what to expect, we were immediately at ease and able to enjoy the culture.

This place is absolutely amazing and gives off good vibes as soon as you walk in. One of the best things about it is the management; they’re some of the friendliest and most professional people I’ve ever met. The riad is super clean and has everything laid out nicely, right in the middle of everything. Every day, you can hear the fun sounds of live music, which just adds to the great atmosphere. I can’t wait to come back to this awesome spot!

Personal war überaus freundlich und hilfsbereit (besonders die "kleine" HR-Lady). Kritikpunkt: es wurde nicht geschafft in 4 Tagen die defekten Badezimmerleuchten auszutauschen.

We booked 4 nights in the honeymoon suite at Riad Monceau but left after one night due to serious concerns with the condition + safety of the room. The suite includes an in-room hot tub but has almost no ventilation—just a small extractor fan and an open hole in the wardrobe wall connecting the bathroom and bedroom. The bathroom walls and ceiling were extensively covered in black mould, and the entire suite felt and smelt extremely damp + foetid, including the bedding and furnishings. The hot tub ran constantly with no guest-accessible controls, and when we attempted to use it, my partner suffered minor burns from the scalding water. Staff shut it off via a hidden circuit breaker, and the manager sent burn cream when contacted. While staff were polite and apologetic at the time, when we chased up the refund of the remaining nights, a refund was refused, and hotels.com have been unable to resolve for us. We were offered a different room, but given this was the state of the property’s flagship suite, we had no confidence in the rest of the accommodation. The riad itself has charm — the bar and restaurant are stylish, and the atmosphere in the evenings is lively — but as a hotel, I would strongly suggest avoiding. One final note: the honeymoon suite is located directly beneath the rooftop bar. there was a lot of noise from staff packing down until around 1:00 a.m. Overall, this was a deeply disappointing and uncomfortable experience, and the room was frankly unsafe.

We chose this riad to celebrate our anniversary and it exceeded our expectations. The suite was spacious, beautifully decorated, and the private jacuzzi was a real highlight. A peaceful, romantic stay with excellent service throughout.

Super schön eingerichtete Suite mit eigenem Whirlpool! Herrlich! Sehr gutes Essen in beiden Restaurants. Inmitten der Altstadt gelegen mit kleinen Gassen. Abends bis 23 Uhr Auftritte von verschiedenen Bands. Sehr schön eingerichtetes Hotel mit tollem Service!

The staff was wonderful totally made you feel like family, everyone was willing to answer any questions about the area or things to do.The entertainment at Arabe was excellent. A little noisy at times for me as a light sleeper and beds could be upgraded for more comfort. Despite the noise and bed comfort. I would stay here again because the people & food were so wonderful!

Amazing stay and excellent, over-the-top staff!!! Special thanks to everyone for making our Anniversary trip so special and memorable. Please Note: Live music (which is great by the way) plays until 10pm every night. If you like quiet spaces, this location won't be for you.

This Riad is a 3 start Riad claiming to be a 5 star. It's success is entirely dependent upon it's excellent staff otherwise everything is very basic. First of all we had to walk 20 minutes going in circles asking various people about it but we couldn't find it as everyone sent us in opposite direction and it's not easy to find really. Room: No Windows or exhaust in the bathroom so smells linger for ages and old smelly sewerage adding to this problem! Water stands in the tub because it's a handmade tub with uneven slopes so the poor functionality overrules deco. There is no bidet (5 Star?). Noisy room: Throughout our stay we had to make regular requests to reception to stop the furniture dragging going on above our room at the restaurant and then they would start again at midnight and very early morning! Overall noise insulation is poor, you could hear everything from outside so I am sure they heard us too! Breakfast: Continental breakfast really, not even eggs are included (you must pay extra - 5 Star!)

Incredible staff with beautiful facility providing an oasis of calm, comfort and quiet in the heart of the main soul. Restaurant with excellent food, including live jazz was perfect. Rooms were nicely sized and clean, I cluding a private terrace for tea. Having never been to Africa and not knowing what to expect, we were immediately at ease and able to enjoy the culture.

I wanted to leave balanced feedback after my recent stay. The high ratings you see online are largely driven by the fantastic entertainment and food the riad provides — and to be clear, the dining experience really is excellent. The ambience, live music and overall atmosphere in the evenings were standout. However, as far as staying at the riad, it was unfortunately quite noisy. The layout means sound travels easily, and the kitchen staff, who I appreciate have their jobs to do, were clattering and working until the early hours of the morning despite staff informing us that they stop any noise by 11pm…This made it very difficult to get consistent sleep throughout the stay. On the positive side, the staff were genuinely wonderful, especially the front-of-house team. They were warm, professional and could not do enough to help. Their service really was the highlight on the accommodation side. Overall, Riad Monceau excels in food, entertainment and hospitality, but if you’re a light sleeper or looking for a more peaceful night’s rest, it may not be the most suitable option.

Zimmer schön, leider sehr laut bis 23h da es ein Jazzclub ist. Definitiv ein 4 Stern aber nicht 5!

The property boasts two restaurants and a Jazz quartet every night until 11:00 pm. If you are looking for a quiet esthetic this is not the place for you. It is walking distance to shopping and restaurants in the Jemaa El Fna. The staff are very attentive, but do work on "Marrakech time". The only sour note was the missed booking for our hotel to airport shuttle which lead to a late departure from the hotel/Rhiad early Saturday morning. The vehicle pickup is a few hundred meters. from the hotel which forces you to walk with luggage to your pickup. However, the staff will dolly your luggage for you and lead you to the pickup point. It's an old world experience with all the trappings of a new world stay. Very enjoyable. My only disparaging point is the beds are not cushioned and have very little give. If you have any back issues you will notice them immediately.

One of the nicest hotel I have ever stayed at… but don’t not expect to sleep too much if you are a light sleeper. It is in the middle of the medina and it is the most fantastic restaurant/jazz club in the evening. We ate every evening at the hotel as the food was fabulous and the bands/dancing and entertainment was out of this world. The compromise is it’s busy all the time and in the morning they are preparing for the next show. We were offered another room but we were only there for 3 nights so declined. That said we had the best time and loved the place and would highly recommend it. As hotel guests you get treated like royalty with best seats in the house and great service. The concierge was so good he organised so much for us and nothing was too much trouble he made our stay so easy. We did a guided tour which was excellent but beware you may get ushered into a carpet/furniture shop and spice shop and get the hard sell.. we needed a new suitcase. You can say No but it is hard ..

Room was not ready for check in

Decent service. Great restaurant (Bistro Arabe). Very noisy. Hotel staff is friendly but do so with interest. Always looking for tips. Incessantly and aggressively. Recommend for location and restaurant. Experience was average. Would not return.

Excellent staff and friendly, awesome service. My original room was very small, I asked to see if there was a better room, the. Staff upgraded however did not inform that the upgrade would cost, found out at checkout time.

5 ⭐️👌 Absolutely Wonderful Stay! We were very happy with our stay at Riad Monceau. All the staff were exceptionally attentive, friendly, and helpful throughout our visit. The La Pergola & Bistro Arabe restaurants are a must-try while staying here, the food and ambiance were fantastic. A special thanks to Chaymae and Sofiane for going above and beyond, offering great tips and recommendations that made exploring the city much easier and more enjoyable. We’ll definitely be back in the near future. Highly recommended! Elsid

This was an absolutely perfect Riad in Marrakesh. From the moment we entered the Riad, Sofiane made us feel like we were coming home. He was extremely welcoming and genuinely wanted to ensure we had a great stay - providing advice on places to go and going out of his way regularly to ensure our comfort. He also arranged for my wife and I to enjoy the private terrace and mini pool area - serving us lunch there. Equally welcoming was Chaymae the manager. She made us feel special, and ensured that our 20th wedding anniversary was truly memorable by setting up a last minute reservation at their sigautee restaurant, making recommendatios for our meal and giving us an incredible table to enjoy the wonderful jazz show. She repeatedly checked in on us and kept a smile on her face from morning to night - with so much dedication to all her guests. The restaurants, the Riad accomodations, the service at every turn was 5 stars. The location is also ideal - and while steps from the Medina the location was pure serenity. Thank you Chaymae and Sofiane. I have travelled all over the world - and you are hands down the two most impressive hospitality professionals I have ever come across. Riad Monceau is lucky to have you! We hope to be back soon!!!

Great staff under the leadership of Chaymae is really what makes this riad standout from others. The riad was conveniently located by the main square (al fna) and the rooms were clean with an extra touch of fruits and other amenities. My wife was sick and Chaymae accompanied me to the closest pharmacy after 11pm to get me the help she needed, which was above and beyond the services you would expect! Kudos to you Chaymae for providing us a wonderful experience!

Unfortunately my experience was not pleasant, firstly I emailed the hotel before arriving to confirm the airport transfer I paid for and never received a response, so I had to phone them in transit. After travelling 30 hours, I arrived to check in and was told by the young lady to take a seat, I sat there for 20 mins and asked her “what am I waiting for please” as I had a Xmas lunch to get to. She said, “your room is not ready, and I thought you were drinking your tea”, I said “no, I don’t like tea” - I then asked if I could freshen up somewhere as I had plans and was made to wait another 20 mins. The young girl was rude and abusing me and I repeatedly had to ask her to please leave me alone. The music from the jazz bar in the riad doesn’t finish until 11pm so good luck getting an early sleep after a long day of travelling!

The property boasts two restaurants and a Jazz quartet every night until 11:00 pm. If you are looking for a quiet esthetic this is not the place for you. It is walking distance to shopping and restaurants in the Jemaa El Fna. The staff are very attentive, but do work on "Marrakech time". The only sour note was the missed booking for our hotel to airport shuttle which lead to a late departure from the hotel/Rhiad early Saturday morning. The vehicle pickup is a few hundred meters. from the hotel which forces you to walk with luggage to your pickup. However, the staff will dolly your luggage for you and lead you to the pickup point. It's an old world experience with all the trappings of a new world stay. Very enjoyable. My only disparaging point is the beds are not cushioned and have very little give. If you have any back issues you will notice them immediately.

If I could give this property 10 stars, I definitely would. I have never experienced such great hospitality in all my years of traveling. The ENTIRE staff were very welcoming, super friendly, and accommodating, I really felt like home away from home. The property is very clean and beautiful. The food and atmosphere were spectacular. And the location is priceless. I was very impressed on how the whole staff took care of their customers but I would like to give a special recognition to Chaymae, the property manager. She went above and beyond the entire time when I needed something. Checked on me regularly during the day and while I was there to make sure I was well taken care of and had everything I needed. She is truly a Gem! Thank you all very much for my pleasant stay!! I highly recommend this hotel!!

This place is amazing. It was very to walk from the taxi drop off area. The staff is truly incredible. Sofian and Chayma were amazing. They really made us feel like we were guests at their own home. The restaurants at this property were all very good. The private transportation drivers they work with are all also very nice and professional. Ayoub one of the drivers speak English fluently and was very familiar with the area.

le cadre est excellent et bon emplacement. le personnel est a notre écoute et très serviable . parfait pour découvrir Marrakech, de bons moments passes en écoutant de la musique jazz . on recommande cet établissement .

Service exceeded my expectations. However it was hard to locate as you cant drive to front entrance. You have to walk through the souk with your luggage and its in back like alley. HOWEVER , i had the most amazing hammam & facial. The evening entertainment was great ! Was able to get pool side dining . The views were great.

Incredible staff, room was beautiful and location is central.

It is a very beautiful hotel with a lot of local character and good service, but it is quite inaccessible and hard to find for first time visitors.

Great location close to the heart of the medina. Staff very friendly and helpful. They helped us book two very fun excursions, as well as a private car to Casablanca and everything went smoothly and was enjoyable. Breakfast is great - every day there is a special moroccan treat in addition to a very generous meal of pastries, fruit and eggs. Only caveats are that since there is a jazz bar and restaurants on the roof and in the courtyard, it is very noisy until about midnight. By noon they begin getting ready around the riad for the lunch and dinner crowd and start playing music over the speakers. So it is not a peaceful environment and only stay there if you won't mind that. Only other drawback was that the water pressure in the shower is very low - sometimes down to a trickle. But not sure if that is just this hotel or a problem for all hotels in the area.

We really enjoyed our stay at La Riad Monceau. Everyone who works there is so friendly and helpful. The driver was waiting for us at the airport, then the porter was waiting for us at the drop off point to take our luggage and guide us to the Riad, and then we were welcomed with tea/sweet treats and info about Marrakech from the hotel host. The location is perfect. It’s a close walk to Jemma El Fna square which is a great jumping off point for each day. We asked for a walking tour guide for our first day and a private driver to take us to the desert and then Fes, and they happily arranged it all for us. We really enjoyed the Hammam and rooftop jacuzzi and all of the restaurant/bars in the Riad as well. They will always accommodate you at the restaurants even though there is a line up out the door and down the alley every night. They have a live jazz band each night which we loved but you can hear from your room so if you are sensitive to noise, keep that in mind (however it ends at a reasonable time each night). Everything is perfectly clean and well maintained, and there is a great breakfast each morning. Overall we would happily stay again if we were to visit Marrakech again.

This property is very close to the Medina. It's beautiful inside with a nice courtyard and rooftop. Evenings are very busy. Reserve your table as there is lot of crowd visiting the restaurant in the evenings. Staff is very friendly. They have live music till 11pm. If you want to sleep before 11pm it may not be calm.

Such a beautiful, cozy, comfy hotel! It was totally charming, the staff was delightful, the location was perfect, and I would definitely stay there again.

It was a Riad Hotel with the rooms built around the courtyard on many levels. Overall was an excellent place to stay with an inhouse restaurant that had a great menu and there was live entertainment that played till 11 pm and then shut down. Overall an excellent experience and I would recommend this place to anyone. Only negative is that you have to walk a couple hundred meters to get to this place as there is no drive up access for those that have mobility issues.

We have traveled quite a bit and this hotel is one of our favorites - it's wonderful! The location in the old town is fabulous- around the corner from the main square. The hotel arranged rides for us and walked us to and from the car (because it is easy to get turned around in the narrow streets). We loved the rooftop bar and the pool was refreshing in the afternoons. The rooms were lovely too, with fresh fruit, bathrobes, slippers, comfy towels and good A/C. The breakfast was really good as well. The best part about the hotel really was the staff - everyone was so helpful and friendly. I emailed quite a bit before we arrived and the hotel helped arrange dinner reservations, a tour guide, and a trip to desert for camel rides and dinner. We highly recommend.

Staff was not professional. I ordered dinner in the restaurant. First the server brought just plane bread, no salt, pepper, oil or anything to eat it with. I ordered starter, nothing with given with it. The main course food was also not tasty. I ordered beer and finally a Morrocan tea. The tea was not served, just brought the kettle and cup and eas told it is hot. Finally at the bill payment, the server asked, " How would you like to pay the tip?". I answered that service was very poor, however if you insist, you can add DH 50. I paid the bill of DH 860 with such a poor service and bad food. Will not recommend to anyone.

We had a great stay at Riad Le Monceau! The service was top notch! I can’t stress enough how amazing the service was. Everyone was so helpful and welcoming especially the front desk! The food was fantastic as was the jazz nights. It was definitely the place to be on any given night. Walking distance to all the major sites.

The service was exceptional! Every staff was very friendly and attentive. At check in, we were told that their purpose is to treat customers like family and we indeed felt at home. The establishment was very clean, beautiful, and very comfortable atmosphere. The food and drinks at their restaurants Le Bistro Arabe and La Pergola was excellent as well.

Lovely property. Riad Monceau stands out for it's dining/bar options. People come from all around Marrakesh to enjoy jazz at Le Bistro Arabe and the rooftop bar, La Pergola. In fact, you should be aware the property is full of visiting patrons from the late afternoon through 11PM. The food at both options is great, as is the service. The location is also fairly central, just 5 minutes from the main square. The only warning I will make, is that it can get noisy in the evening and you can hear people moving about on the rooftop restaurant in your room. It's like living in an apartment with a noisy neighbor above you. Otherwise, we had a great time and would return.

I wanted to leave balanced feedback after my recent stay. The high ratings you see online are largely driven by the fantastic entertainment and food the riad provides — and to be clear, the dining experience really is excellent. The ambience, live music and overall atmosphere in the evenings were standout. However, as far as staying at the riad, it was unfortunately quite noisy. The layout means sound travels easily, and the kitchen staff, who I appreciate have their jobs to do, were clattering and working until the early hours of the morning despite staff informing us that they stop any noise by 11pm…This made it very difficult to get consistent sleep throughout the stay. On the positive side, the staff were genuinely wonderful, especially the front-of-house team. They were warm, professional and could not do enough to help. Their service really was the highlight on the accommodation side. Overall, Riad Monceau excels in food, entertainment and hospitality, but if you’re a light sleeper or looking for a more peaceful night’s rest, it may not be the most suitable option.

What a lovely place right in the heart of Marrakech! We really felt like we were staying with friends or family. Chama was the most lovely and talented hotel manager we’ve ever encountered in our extensive travels - she is an absolute gem! Oh and the jazz band was super talented, the food was great, and the drinks were top notch. Our expectations just kept getting surpassed at every turn. We will always have fond memories of Le Riad Monceau!

Le Riad Monceau is a great place to stay. The staff was very friendly and helpful. Breakfast was terrific. The restaurant and bar upstairs were very nice. The location is perfect - close to the main square and everything that makes Marrakesh unique. One caveat - if you don't want to hear loud jazz music from 8-11 every night, reconsider. Jazz is an important part of Le Riad. Otherwise, I recommend this wonderful place in a wonderful city.

Beautiful property. Live music every night. Excellent dining options.

We have traveled quite a bit and this hotel is one of our favorites - it's wonderful! The location in the old town is fabulous- around the corner from the main square. The hotel arranged rides for us and walked us to and from the car (because it is easy to get turned around in the narrow streets). We loved the rooftop bar and the pool was refreshing in the afternoons. The rooms were lovely too, with fresh fruit, bathrobes, slippers, comfy towels and good A/C. The breakfast was really good as well. The best part about the hotel really was the staff - everyone was so helpful and friendly. I emailed quite a bit before we arrived and the hotel helped arrange dinner reservations, a tour guide, and a trip to desert for camel rides and dinner. We highly recommend.

As other reviews have said this is a jazz club with a few rooms attached. It is not mentioned in the hotels.com description that there is live music from 8pm to 11pm every single night. The venue doesn’t get quiet until 11:30pm. It is especially noisy if you have one of the rooms facing on to the main restaurant area. Our first room was on the staircase to the restaurant and so people were walking noisy by the door every few minutes. The other riads we stayed at in Marrakech and Fes during our trip were very peaceful places to relax after a day sightseeing, this one was definitely not. We asked to be moved to a quieter room which the staff arranged although we had to go and remind the porter to bring our luggage over. The first room had a very lumpy duvet which clearly had been washed and not dried properly. This should have been spotted by housekeeping. The other 5 star riad we stayed at in Marrakech was better than this one. The staff were good, especially the female receptionist who was very friendly and welcoming. We had dinner in the restaurant and the food and drinks were great but it was overpriced. Breakfast was very good.