Name: Homewood Suites London Ontario
Address: 45 Bessemer Road, Westminster, London, Canada, London, Ontario, CA
Price range: $97–$337 per night
Rating: 8.3

What guests think

At Homewood Suites London Ontario, guests praise spacious suites with kitchens, friendly staff, and a complimentary breakfast with good variety, while recurring drawbacks include inconsistent housekeeping, minor maintenance issues, and pool problems such as closures, cold water, and towel shortages.

Location is convenient to Highway 401, shopping, and White Oaks Mall, though the immediate surroundings and exterior upkeep receive mixed comments. Suites are comfortable and well laid out, but some guests report dated or faulty fixtures, uncomfortable sofa beds, hallway noise during team stays, and occasional Wi-Fi trouble. Service is often kind and accommodating, yet check-in delays and slow responses do occur. Expect roomy suites and family-friendly amenities, with occasional lapses in maintenance and pool reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool is a recurring pain point, with closures, temperature swings, crowding, and frequent towel shortages; when open, families enjoy it. The gym is small but clean, and parking is ample though exterior upkeep and a shared lot next to a derelict building draw complaints.

Related guest reviews

10

Michael

Sep 11, 2025

·

Stayed 6 nights

Spacious, clean, quiet suite in good condition. The room had a small kitchen with microwave and fridge. There's an onsite pool, small fitness room with free weights and some exercise machines. Nice breakfast included with the room. Hot and cold choices. Healthy selections as well. Overall a very nice stay.

4

Shauna

Aug 30, 2025

·

Stayed 1 night

The pool was not available although we could go across the street to use the pool there. We had 5 kids under 6 and that was a main reason we booked here. No discount was given as we booked through third party. The other pool was gross. Over all breakfast was good, rooms clean

10

Peter

Apr 20, 2024

·

Stayed 2 nights

Nice pool. Small but warm. Lots of room in 2 room suite

2

Cindy

Aug 30, 2025

·

Stayed 1 night

We did not enjoy our stay. Pool was out. They would not let me cancel. Front desk lady on the Thursday night was very rude. Her name was oge or something like that. I asked to speak with manager, which was refused. I asked for more towels for our room as our family was given two, oge said they didn’t have any more. There was nothing in the room that displayed the time, which was very inconvenient when my phone stopped working. The pillows in the closet, which I got out for one of my children, had a strong odour. The customer service is not good, they do not provide the basic essentials like towels, pool does not work and the cleaning in the rooms was not done well. I have been to hotels where things have not gone well, but not to a hotel where rude people are out in customer service. Oge should be put in position where she doesn’t have to interact with the public. The lady working Friday morning seemed very nice when we checked out.

10

david

Nov 9, 2025

·

Stayed 1 night

Everyone and thing was perfect. Only thing I was disappointed about was the fact that the pool was so cold other than that great.

10

Scott

Oct 5, 2023

·

Stayed 1 night

Sharing a parking lot with a condemned (I think) building is tough. It’s hard to look past them to see yours. The pool was closed and the basketball courts were under construction.

10

Noella

Nov 10, 2025

·

Stayed 2 nights

A nice breakfast buffet with many options. Fpod was hot. Lots of seating. Only thing is some cushions at seating need steam cleaning and real cutlery would be nice. Reduce / eliminate platic usage Rooms were spacious and clean and comfortable. Pool was cool but staff sid check in on twmp and i assumed adjusted it. Easy to get to off highway

8

Ren

May 18, 2025

·

Stayed 1 night

Pool was out of pool towels, had to go to front desk. Told me to come back later as they ran out... Wasn't a big deal, but wish there were more ready to go! Room was great! Although for a 3 person room - they only provided 2 sets of bath towels. Again, had to ask front desk for the third set. Shower gel bottle was near empty in the standing shower. But didn't want to call front desk as I was already IN the bath. No big issues overall. Would stay here again.

6

Christina

Aug 30, 2025

·

Stayed 1 night

They need more employees. It was hard to reach the lobby reception. Also the pool was under maintenance so we had to go across the road which isnt great.

10

Tricia

Jul 21, 2025

·

Stayed 2 nights

Excellent breakfast, clean pool area, enjoyed managers reception

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms clean, but reviews repeatedly note lapses: hair or stains, musty or smoke odors, damp carpets or water damage, ants/bugs, and dirty common areas like hall carpets, lobby, and pool area.

Related guest reviews

10

Kevin and Wendy

Feb 8, 2026

·

Stayed 1 night

Great location. Clean. Staff was friendly

6

Lauren

Aug 12, 2023

·

Stayed 1 night

Room decent size, breakfast surprisingly very decent with lots of options and fresh. Staff was friendly. The hotel could use a good deep clean. Upon arrival, room had musty odour and human hair in the tub and on bedroom side table. Grease splatter on ceiling of kitchen area. Hallway carpets were filthy from walk to ice machine from room. Crushed food on the floor, stains, etc. Looked like it hadn’t been vacuumed in weeks. Outside sitting area had bbqs with multiple dirty tongs and utensils caked with BBQ sauce that were piled beside. Pool in good shape, but chairs surrounding it are run down with stained cushions. Has lots of potential, but really needs some simple updates and a deep clean to improve experience.

6

Carole

May 17, 2025

·

Stayed 1 night

The overall cleanliness of the hotel was disappointing. Carpets stained, walls an doors dirty. Our room wasnt properly cleaned food stuck to the table leg,chairs had crumbs on them

2

Dan

Apr 30, 2025

·

Stayed 1 night

Room did not appear vacuumed (I found advil and loose change beside the bed (with a dog and baby in hand) on arrival. Room only had 2 towels for 3 visitors. Asked 3 staff members for towels, 2 of them said they would bring to the room (never did), the night clerk told me I was out of luck and to talk to the desk in the morning. Unacceptable. Front desk had no towels and said hotel was "out".Hallway floors and elevator were wet from pool with no slip signage. Rude, Dirty, no towels is unacceptable. Will not be booking with Hilton again.

6

Stephanie

Jan 2, 2023

·

Stayed 19,358 nights

I will start with the pros. The staff were pleasenet and friendly. Breakfast was delicious. The rooms were clean and updated. The cons The common areas of the hotel were extremely filthy. The pool had clumps of hair! Paper towel clps around the pool deck. The hallways looked like they had not been vaccuned in weeks. The pool itself was small they need a bigger pool deck for sitting because it doesn't matter where you sit you get soaked. The public bathrooms were dirty as well Overall it was a good stay but in this day and age they really need to keep up with keeping the cleanliness of the hotel property should be a priority.

2

younes

Apr 19, 2025

·

Stayed 1 night

Broken sink, not too clean, I don’t recommend. 1/5

4

Paula

Sep 4, 2025

·

Stayed 1 night

Heavy smell and visual of people smoking weed at the front lobby entrance Lobby stank of it It was freezing in the lobby their staff was complaining of it The room temp was 16 degrees when we entered The shower had various colours of mold in the corners

6

kevin

Mar 14, 2025

·

Stayed 1 night

Hotel and rooms are beautiful, however, a lot of obviously wear in the room. Our room also appeared to not have been cleaned. Tables dirty, hair on counter, shower and bedside table. Orange peel still on floor in kitchen. Felt like they made the bed ( poorly made, not traditionally how a hotel bed look frech and crisp and clean), and left, didnt even have enought towels. 2 towels for 3 guests! And ran out of towels at the pool. I asked for more but they were out of all types of towels. So kinda brutal, 3 ppl sharing 2 towels for their swim and then re used them shared them to shower, at what looked like a beautiful place. So hskg and supplies not good. Staff was at least friendly

4

Jason

Oct 19, 2025

·

Stayed 1 night

Room was disgusting. Blood on sheets, floor, walls and furniture were dirty. Could not wait to leave and will not be back. Waited 4 hours for a towel. Room was stinky, air freshener did kit help.

2

Peter

Apr 13, 2025

·

Stayed 1 night

As soon as we opened the door to our room we were met with a stench. Water damage on the walls and one of the windows, 3 air fresheners plugged in to mask the odour of marijuana. Couch barely survived the last dog in the room. USB plugs broken and lamps flickered when I tried to plug anything in. No towels by the pool, pool area smelt like cat piss. I put a towel down to step on after a shower and it looked brown after, floors obviously not cleaned in a while.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with full kitchens and generally comfortable beds. Some mention dated or faulty fixtures, noisy halls during team stays, uncomfortable sofa beds, and occasional Wi-Fi issues or older TVs.

Related guest reviews

10

Michael

Sep 11, 2025

·

Stayed 6 nights

Spacious, clean, quiet suite in good condition. The room had a small kitchen with microwave and fridge. There's an onsite pool, small fitness room with free weights and some exercise machines. Nice breakfast included with the room. Hot and cold choices. Healthy selections as well. Overall a very nice stay.

8

Ryan

Feb 28, 2023

·

Stayed 1 night

I was disappointed that the TV had 3 HDMI inputs, but no way to select these inputs. The #1 reason I rented a suite with a couch was so I could watch a movie on the TV screen from my laptop.

8

Randy

Dec 27, 2024

·

Stayed 1 night

The room was huge. Staff friendly enough on site. What I loved was that we had left items in the room and they call us about it and held it. I’ve had other hotels say nothing was left and they just pocketed the items. One big thing news the TVs were quite old. No apps and couldn’t stream to them

10

Margie

Dec 31, 2024

·

Stayed 1 night

We booked a 2 queen suite with pull out sofa and kitchenette. There was so much space for our family of 4. The value for the money was well worth it and we will be back next time.

8

Alex

Feb 11, 2025

·

Stayed 1 night

Overall its a great stay for the price but directly by the highway so it can be noisy at times.

6

Tak Ying

May 4, 2025

·

Stayed 1 night

The mattress's too soft and once I laid on the bed, my body just sank in. I had back pain after just staying there for one night. Hotel itself was good but I was glad that I only stayed for one night because of the mattress quality. Hotel is within proximity to restaurants and supermarkets. Breakfast was included which was a bonus.

4

Francis

Jul 17, 2023

·

Stayed 1 night

Nice hotel but the Wifi is a deal breaker. Couldn’t connect despite help from staff and was ridiculously slow when connected. Just came from Hyatt in Michigan and their wifi was so smooth

8

Iolanda

Jul 14, 2024

·

Stayed 3 nights

Sofa bed not so comfortable:)

8

Louise

Jan 13, 2025

·

Stayed 2 nights

Room was spacious and comfortable. Holes in the wall where the sprinkler head was supposed to be, toilet paper holder loose on wall- a few small maintenance issues ( sink was not draining). Had to wait 20 mins at checkin because of no staff at desk. It was a late checking with two kids that needed to get to bed. We forgot goggles and my son spent the afternoon after an hour swimming trying to get his eyes to stop burning from the chlorine. Breakfast was alright. Had to get there at the right time to find a table. Was ok for a short stay but would probably book elsewhere next time. Only memorable interaction with a staff member was the lady who was going to clean our room. She was great with our kids and so friendly. Otherwise we barely got a hello in the rare chance we saw a staff member.

6

Udayashankar

Nov 12, 2024

·

Stayed 1 night

Only one king bed and sofa bed. Inconvenient for five in family

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Service

Staff are often friendly and accommodating. However, multiple reviews report slow or problematic check-ins, unfulfilled requests for towels or supplies, difficulty reaching the front desk, and at times poor handling of issues.

Related guest reviews

4

Lisa

May 10, 2024

·

Stayed 3 nights

Check-in was a mess. We were given the wrong room and 3 hours after check-in and unloading two full cars, we had to return from our event and change rooms. Not a great experience. Check-in staff should be better trained, and should not lie about the source of the error and blame the guest.

8

Carla

Sep 7, 2025

·

Stayed 1 night

Clean room. Front desk agent was on her phone while checking us in. Very slow process with her being distracted.

8

Willis

Sep 15, 2025

·

Stayed 2 nights

Staff were friendly. We stayed two nights and we had requested a crib. We checked in late the first night and inquired about the crib and we were told it was good to go. Got to our room and there was nothing. Staff corrected it very quickly though. We also didn’t get a top up of our complimentary coffee on the following day. All in all, a nice and well kept hotel. No major complaints at all. All staff were very friendly

10

Rhonda

Nov 28, 2025

·

Stayed 4 nights

The stay was amazing, the room was clean, staff was very friendly except 1 staff member she didnt seem to want to do her job. Also our room was not cleaned while we stayed there for the week. The housekeeping girl got us to bring out our garbage. They didnt make our beds until the last night we stayed.

10

Rolanda

Jul 4, 2025

·

Stayed 3 nights

The staff were excellent. Went out of their way to accommodate special requests.

6

Wei Hsuan

Jun 30, 2025

·

Stayed 1 night

Overall good, but there’s no towels in my room. I called the service desk and the staff helped to send new towels to our room. The phone is not working, so I have to walk down to the ground floor. The staff is nice and friendly.

10

Megan

Feb 28, 2026

·

Stayed 2 nights

The staff were very attentive and when we reached out they were quick to help

2

Lana

Nov 9, 2025

·

Stayed 1 night

This property proudly advertises “free parking” as an amenity, yet when my car was broken into overnight with my window shattered, I was told the hotel has zero responsibility because the lot is “public” despite it being on-site. No support, no assistance, not even basic compassion from staff. I had to deal with a shattered window, a stolen bag containing my EpiPen and inhaler, and then drive two and a half hours back to Toronto in 5°C weather with an open window. All after paying for a night at Homewood Suites in London, Ontario — a hotel that seems eager to list amenities, but completely unwilling to stand by guests when something actually goes wrong on their property. The lack of accountability and basic customer care is astonishing and frankly unacceptable. Guests deserve better than empty promises and shrugged shoulders when their safety and belongings are compromised. I would NOT recommend anyone stay here for safety concerns.

2

Douglas

Jun 8, 2025

·

Stayed 5 nights

Gave away the room at 9pm. Said they tired to call but did not. Was held under a card they said they tried to auth. They lied, bank said no auth attempt was made. Big concert in town, no rooms so they sold it for double.

6

Glenn

Sep 4, 2025

·

Stayed 1 night

My first issue was the check in. My wife and I attempted to check in early and no rooms were available. Fair enough. I was busy for the day and when my wife returned she was denied check in because the room was booked in my name so there we security concerns. Remember we were there together earlier. After a phone conversation, interrupting my planned event, they made an EXCEPTION, really, and let my wife check in. The room is basic but good for the price. However the sink was plugged and the water built up in the basin and the TV is on a side wall at a 90 degree angle from the couch. Hard to watch. When I got back to the room later in the evening and went up to the room, someone had thrown plates and bowls of food in the hallway. In the morning the plates and bowls had been removed but food scraps were not cleaned up nor vacuumed and still had to be stepped over. I trust our experiences were isolated incidents.

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AI-generated summary based on recent guest reviews

Location

Convenient off Highway 401 and close to White Oaks Mall, shopping, and dining; many find it quiet. Limited walkability, untidy exterior areas, and an adjacent derelict property are occasional drawbacks.

Related guest reviews

10

Michael

Sep 11, 2025

·

Stayed 6 nights

Spacious, clean, quiet suite in good condition. The room had a small kitchen with microwave and fridge. There's an onsite pool, small fitness room with free weights and some exercise machines. Nice breakfast included with the room. Hot and cold choices. Healthy selections as well. Overall a very nice stay.

10

Jennifer

Oct 16, 2023

·

Stayed 1 night

Everything was perfect about this hotel, except the curb appeal...unkept landscaping and in need of some external clean up. The room and service were amazing.

10

Angelica

Nov 9, 2025

·

Stayed 1 night

Great area close to white oaks mall and plazas. Hotel had good breakfast and a lot of options, lots of parking, good area to sit at the hotel lobby. Rooms are spacious and full kitchen.

8

Alex

Feb 11, 2025

·

Stayed 1 night

Overall its a great stay for the price but directly by the highway so it can be noisy at times.

10

John Patrick

Aug 22, 2025

·

Stayed 2 nights

Convenient location. Area was quiet. Very close to the golf course

10

Scott

Oct 5, 2023

·

Stayed 1 night

Sharing a parking lot with a condemned (I think) building is tough. It’s hard to look past them to see yours. The pool was closed and the basketball courts were under construction.

8

Joshua

Feb 18, 2024

·

Stayed 1 night

I liked how close it was to the highway, everything was clean. Breakfast was great. Expedia was difficult to deal with when the hotel told me the pool would be closed. The hotel room did show some signs of incomplete repairs (drywall patches ect)

10

Alison

Aug 30, 2023

·

Stayed 1 night

We enjoyed the pool and the shopping nearby. The check in and check out process was easy. The wifi was a pain to connect and was really slow. The parking was great. Lots of spots available. We enjoyed our stay and will be back again!

8

Gerald

Sep 3, 2025

·

Stayed 1 night

Was easy off and easy on to the highway. Was quiet and the breakfast was good.

8

Meghan

Aug 19, 2024

·

Stayed 1 night

It was a great, clean hotel! It's not very walkable to many things, but if you have a car it's perfect.

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast draws consistent praise for variety and quality, with waffles and hot and cold options. A few guests mention slow refills or disposable plates/cutlery; some nights feature a simple manager’s reception.

Related guest reviews

10

Chris

Oct 31, 2023

·

Stayed 1 night

My second time here and will continue to stay here when I'm in town. Stayed here on a Wednesday night and it was nice to see a Manager's reception with soup, salad, fruit, coffee and juice available so I didn't have to buy dinner! Staff is always friendly. Breakfast was great as usualy. About the only thing I could complain about is that dishes in the dishwasher were still dirty and greasy that I had to wash it before using it but was likely due to not being rinsed before they were washed. Other than that it was a great stay and can't wait to return.

10

Kiritharan

Nov 27, 2025

·

Stayed 1 night

Excellent customer service and great food at breakfast

10

Nina

Feb 26, 2025

·

Stayed 1 night

Hallways were brightly lit. Property was clean. Room was amazing. Breakfast was great.

10

Noella

Nov 10, 2025

·

Stayed 2 nights

A nice breakfast buffet with many options. Fpod was hot. Lots of seating. Only thing is some cushions at seating need steam cleaning and real cutlery would be nice. Reduce / eliminate platic usage Rooms were spacious and clean and comfortable. Pool was cool but staff sid check in on twmp and i assumed adjusted it. Easy to get to off highway

10

Nathaniel

Jul 19, 2023

·

Stayed 1 night

We only stayed 1 night, but will definitely be back! The checkin process was easy and quick and the hotel was clean and tidy. We loved the fact that they offered an evening social that included soup and salad in addition to a warm breakfast the next day.

8

Joshua

Feb 18, 2024

·

Stayed 1 night

I liked how close it was to the highway, everything was clean. Breakfast was great. Expedia was difficult to deal with when the hotel told me the pool would be closed. The hotel room did show some signs of incomplete repairs (drywall patches ect)

10

Andrew

Mar 11, 2025

·

Stayed 3 nights

Great breakfast options!

10

Tamara

Nov 29, 2025

·

Stayed 1 night

Rooms clean and breakfast was amazing!

10

Kevin

Nov 9, 2025

·

Stayed 2 nights

Clean spacious room. Everything you need. Lots of eating options close by. Breakfast buffet was decent.

10

Leslie Michele

Jul 26, 2025

·

Stayed 3 nights

Suite was well thought out / designed. Amenities were good. Free breakfast was fantastic.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$126
February	$127
March	$125
April	$124
May	$132
June	$130
July	$132
August	$128
September	$150
October	$146
November	$143
December	$113

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $301	18 $252	19 $337
20 $132	21 $280	22 $271	23 $252	24 $205	25 $207	26 $322
27 $142	28 $266	29 $259	30 $157

Su	Mo	Tu	We	Th	Fr	Sa
				1 $132	2 $117	3 $128
4 $97	5 $191	6 $215	7 $252	8 $288	9 $204	10 $264
11 $154	12 $119	13 $155	14 $127	15 $160	16 $160	17 $160
18 $106	19 $145	20 $255	21 $177	22 $179	23 $167	24 $196
25 $106	26 $161	27 $174	28 $140	29 $146	30 $110	31 $115

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (2 Queen Beds)

Suite, 1 Bedroom, Accessible, Fireplace (1 King Bed)

Suite, 1 King Bed, Accessible

Studio, 1 King Bed, Accessible

Suite, 1 Bedroom (1 King Bed)

Studio, 1 King Bed (Whirlpool)

Studio Suite, 1 King Bed

Suite, 1 Bedroom

Suite, 1 Bedroom, Fireplace (2 Queen Beds)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Homewood Suites London Ontario

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Prices for upcoming dates