Name: Hotel Goldener Stern - Self check-in
Address: 35 Burgerstrasse, Lucerne, Switzerland, Lucerne, Canton of Lucerne, CH
Price range: US$166–US$456 per night
Rating: 8.1

What guests think

At Hotel Goldener Stern - Self check-in, travelers find straightforward digital access, generally clean, comfortable rooms, and a simple setup, though compact layouts, nightlife noise, and hot conditions in summer—especially where air conditioning is absent—detract from some experiences.

Many guests praise the walkability to the train station, old town, and shopping. Self-service works well for most, but a few report time-consuming check-in or a preference for staff. Expect a convenient, independent base rather than a full-service stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

A bar downstairs creates a lively scene but contributes to noise for some rooms. The lift is very small.

Related guest reviews

6

Riet Andrea

27 Apr 2024

·

Stayed 2 nights

Grosser zweckmässiger Raum, gutef Bett, im EG eine Bar, kann im Sommer ein wenig Lärm verursachen

Translate

6

Jan

30 Jul 2024

·

Stayed 2 nights

Sent an email to management about the accommodations, but never received a reply. Users should understand that no contact check in means no staff on site. Bar downstairs is very noisy. Should have more than one fan available for all the guests at the property.

6

Satish

19 Jun 2025

·

Stayed 1 night

Area in general was loud at night. We had to open windows at night to keep the room cooler (as there’s no AC), and that made the noise worse. There’s also a bar downstairs and we smelled weed when we entered the building.

10

Jean

24 Jul 2025

·

Stayed 2 nights

The place is easy to access. The person sends all the information for check in. The room is comfortable, normal for a hotel in Europe. It says it's the oldest in Lucerne but it looks updated. I liked the idea that it was old, the elevator is small but it works and traveling is about knowing and feeling the other country. I liked it. A hotel close to everything.

10

Paul

20 Jun 2025

·

Stayed 2 nights

Contactless check in was no problem. Took a second to find the Goki app to get in the room but after that, no issues. I had a request for additional pillows to help with my back and they accommodated. The elevator is SUPER TINY but works great. The water pressure is powerful in the shower 👍.

2

diane

11 Jun 2024

·

Stayed 2 nights

Not a place for folks with mobility issues—tiny lift, tiny rooms, no air conditioning, two pillows, the list is endless. If you needed a room cheap and convenient to all, this would work, but for most it won’t.

8

Luz del Carmen

21 Mar 2025

·

Stayed 2 nights

Muy limpio y fácil de accesar al cuarto. El único inconveniente fue que la música del bar se escuchaba muy fuerte en el cuarto, deberían de proveer tapones para audífonos para personas sensibles al ruido

Translate

10

Sonya

15 Jun 2025

·

Stayed 1 night

GREAT option for Lucerne. Just enough distance from the riverfront crowd. Great vibe at the bar downstairs (closes at 12:30). Clean. Parking is right there.

8

Samantha

26 Jun 2025

·

Stayed 1 night

We stayed just one night. Everything is done remotely, no staff on site. Not a bad thing, just didn’t realize that and might not be a great fit for all travelers. Also above a pub with late live music. They left ear plugs for us- but was still a loud evening. Again- the music didn’t bother us much, but travelers should be aware. It was clean and we had enough space for our family of 4.

2

Julien

16 May 2024

·

Stayed 1 night

La dénomination de boutique hôtel est totalement fallacieuse. Il s’agit d’un hôtel automatique sans réception avec un bar donnant sur la rue. En outre les chambres sont très bruyantes Var mal isolées de la route très passante toute proche. Hôtel à éviter.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean; a few guests noted issues such as mold in a shower or an unclean kettle, which were resolved when reported.

Related guest reviews

10

ernest

21 Sept 2025

·

Stayed 4 nights

Very comfortable and clean and quiet area. The room had air conditions as it was warm the week we stayed here. Very centrally located to all the shopping and resteurants.

8

P

23 Oct 2024

·

Stayed 2 nights

Good hotel with straight forward self check-in process. Fairly central in Lucerne. Knocking some points off the cleaniness as there was a kettle used by the previous hotel guest that was not clean (i.e. had cloves and tissue still in the kettle). Once this was reported to the hotel management, they quickly replaced the kettle by the time we came back from our day outing.

10

Angélica

13 Oct 2025

·

Stayed 3 nights

Muy buena ubicación! Hotel super céntrico y toda la habitación muy limpia!

Translate

8

Yu-Hsin

15 Aug 2025

·

Stayed 2 nights

The quad room was very small, but the beds were comfortable. It had air conditioning which was a lifesaver since the temperature was unseasonably hot (90’s) during our week of travel. The bathroom could have been cleaner as there was some mold in the shower. But overall, the hotel was well located, the beds were comfortable, and having air conditioning was a definite plus!

8

Chris

1 Aug 2025

·

Stayed 2 nights

Nice location in the centre of Lucerne. Clean room and easy check-in. Only drawback was the small bathroom.

8

Luz del Carmen

21 Mar 2025

·

Stayed 2 nights

Muy limpio y fácil de accesar al cuarto. El único inconveniente fue que la música del bar se escuchaba muy fuerte en el cuarto, deberían de proveer tapones para audífonos para personas sensibles al ruido

Translate

10

Sonya

15 Jun 2025

·

Stayed 1 night

GREAT option for Lucerne. Just enough distance from the riverfront crowd. Great vibe at the bar downstairs (closes at 12:30). Clean. Parking is right there.

8

Samantha

26 Jun 2025

·

Stayed 1 night

We stayed just one night. Everything is done remotely, no staff on site. Not a bad thing, just didn’t realize that and might not be a great fit for all travelers. Also above a pub with late live music. They left ear plugs for us- but was still a loud evening. Again- the music didn’t bother us much, but travelers should be aware. It was clean and we had enough space for our family of 4.

8

Jamie

27 Jul 2025

·

Stayed 1 night

Great location, especially for us as a stopover for one night. Close to shopping, dining, and the train station. You have to make sure you can access email to get check-in instructions, which can be challenging for international travelers. There is no reception. The rooms are small but clean.

10

Randi

11 Nov 2024

·

Stayed 2 nights

Really good location and the room was clean with sufficient space for two persons. The bed was super comfortable and I didn't miss the human contact at all.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are compact with some very small bathrooms, but beds are often comfortable. Several guests reported no air conditioning and heat in summer, while a few said their rooms had AC; street or bar noise affects some rooms.

Related guest reviews

10

ernest

21 Sept 2025

·

Stayed 4 nights

Very comfortable and clean and quiet area. The room had air conditions as it was warm the week we stayed here. Very centrally located to all the shopping and resteurants.

6

Satish

19 Jun 2025

·

Stayed 1 night

Area in general was loud at night. We had to open windows at night to keep the room cooler (as there’s no AC), and that made the noise worse. There’s also a bar downstairs and we smelled weed when we entered the building.

6

Enid

30 Sept 2025

·

Stayed 2 nights

Muy pequeña pero céntrica.

Translate

6

Marlon

6 Oct 2025

·

Stayed 2 nights

Room was very small. Bed took up most of the space with very little room on the sides. The information on the modular furniture was not applicable since ours did not have thise features.

8

James

11 Dec 2025

·

Stayed 2 nights

Clean, much smaller than expected

2

Muhibba

24 Jul 2024

·

Stayed 1 night

No AC. Overpriced and horrible place to satay

10

haf

8 Jul 2025

·

Stayed 3 nights

What a find! Great central location, clear check in instructions, everything you could need in the room including air con, kettle & mini-freezer. I would definitely recommend staying here.

8

Yu-Hsin

15 Aug 2025

·

Stayed 2 nights

The quad room was very small, but the beds were comfortable. It had air conditioning which was a lifesaver since the temperature was unseasonably hot (90’s) during our week of travel. The bathroom could have been cleaner as there was some mold in the shower. But overall, the hotel was well located, the beds were comfortable, and having air conditioning was a definite plus!

8

Chris

1 Aug 2025

·

Stayed 2 nights

Nice location in the centre of Lucerne. Clean room and easy check-in. Only drawback was the small bathroom.

2

SEOK

30 Jul 2024

·

Stayed 2 nights

There is no AC. Therefore, Never stay during summer. It's rerrible to stay in this season.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Self check-in and digital instructions work smoothly for many, sometimes with quick remote support, but there is no on-site reception. Some found the process cumbersome or missed personal interaction, and response times varied.

Related guest reviews

6

Jan

30 Jul 2024

·

Stayed 2 nights

Sent an email to management about the accommodations, but never received a reply. Users should understand that no contact check in means no staff on site. Bar downstairs is very noisy. Should have more than one fan available for all the guests at the property.

2

Andrew

25 Aug 2024

·

Stayed 2 nights

Very difficult time consuming online check in. Asked for far too much personal information without which we couldn’t gain access. Room incredibly hot despite given fans. No tea spoons, creamer for coffee. Shower soap not working. More expensive than our 4 star 2 room and living room wonderful hotel in Zermatt

10

Jean

24 Jul 2025

·

Stayed 2 nights

The place is easy to access. The person sends all the information for check in. The room is comfortable, normal for a hotel in Europe. It says it's the oldest in Lucerne but it looks updated. I liked the idea that it was old, the elevator is small but it works and traveling is about knowing and feeling the other country. I liked it. A hotel close to everything.

6

Tim

26 Jun 2024

·

Stayed 2 nights

The hotel is in a very nice area, convenient for walking around the old town/river area. I was not a big fan of the contactless check-in, would much rather interact with a person for that instead of a computer.

10

haf

8 Jul 2025

·

Stayed 3 nights

What a find! Great central location, clear check in instructions, everything you could need in the room including air con, kettle & mini-freezer. I would definitely recommend staying here.

10

Paul

20 Jun 2025

·

Stayed 2 nights

Contactless check in was no problem. Took a second to find the Goki app to get in the room but after that, no issues. I had a request for additional pillows to help with my back and they accommodated. The elevator is SUPER TINY but works great. The water pressure is powerful in the shower 👍.

8

Chris

1 Aug 2025

·

Stayed 2 nights

Nice location in the centre of Lucerne. Clean room and easy check-in. Only drawback was the small bathroom.

10

Lorry

29 May 2024

·

Stayed 2 nights

Staff was very helpful recommending nearby dining. The walkability to everything made our short visit so enjoyable.

10

Ryan

9 Dec 2024

·

Stayed 2 nights

Great hotel only 10 mins from the train station in Luzern. If you like connection then maybe its not the best hotel for you, but the contactless check in was simple and the service via Whats App was great. The xmas night market was just outside the hotel, which made it very magical. Highly recommend staying here.

8

Jamie

27 Jul 2025

·

Stayed 1 night

Great location, especially for us as a stopover for one night. Close to shopping, dining, and the train station. You have to make sure you can access email to get check-in instructions, which can be challenging for international travelers. There is no reception. The rooms are small but clean.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very central and walkable, close to the train station, old town, shopping, and dining. The lively area can be noisy at night.

Related guest reviews

10

ernest

21 Sept 2025

·

Stayed 4 nights

Very comfortable and clean and quiet area. The room had air conditions as it was warm the week we stayed here. Very centrally located to all the shopping and resteurants.

10

Angélica

13 Oct 2025

·

Stayed 3 nights

Muy buena ubicación! Hotel super céntrico y toda la habitación muy limpia!

Translate

10

MARIA

14 Sept 2024

·

Stayed 1 night

Increíble y muy céntrico .

Translate

6

Enid

30 Sept 2025

·

Stayed 2 nights

Muy pequeña pero céntrica.

Translate

10

Fabiano

12 Jul 2025

·

Stayed 1 night

Good location. The room was cozy. We enjoyed our stay.

8

Yu-Hsin

15 Aug 2025

·

Stayed 2 nights

The quad room was very small, but the beds were comfortable. It had air conditioning which was a lifesaver since the temperature was unseasonably hot (90’s) during our week of travel. The bathroom could have been cleaner as there was some mold in the shower. But overall, the hotel was well located, the beds were comfortable, and having air conditioning was a definite plus!

8

Chris

1 Aug 2025

·

Stayed 2 nights

Nice location in the centre of Lucerne. Clean room and easy check-in. Only drawback was the small bathroom.

8

Thomas

14 Oct 2025

·

Stayed 2 nights

Good location, easy walk to/from the train station. The rooms are adequate size, not large but also not too small. We would stay again based on value and location.

8

Katherine Joy

14 Jun 2025

·

Stayed 6 nights

the location was great.

10

Ryan

9 Dec 2024

·

Stayed 2 nights

Great hotel only 10 mins from the train station in Luzern. If you like connection then maybe its not the best hotel for you, but the contactless check in was simple and the service via Whats App was great. The xmas night market was just outside the hotel, which made it very magical. Highly recommend staying here.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

6

Riet Andrea

27 Apr 2024

·

Stayed 2 nights

Grosser zweckmässiger Raum, gutef Bett, im EG eine Bar, kann im Sommer ein wenig Lärm verursachen

Translate

8

Tammy

30 Sept 2025

·

Stayed 3 nights

Great place and nice and central. Wish the bartender had of told us that we had coupons in our room for a discount at the bar.

10

John

24 Aug 2024

·

Stayed 1 night

Easy self check in using Goki app. Many bistros within walking distance for food and drink. Simple bus transportation from Luzern Barnhof

8

Luz del Carmen

21 Mar 2025

·

Stayed 2 nights

Muy limpio y fácil de accesar al cuarto. El único inconveniente fue que la música del bar se escuchaba muy fuerte en el cuarto, deberían de proveer tapones para audífonos para personas sensibles al ruido

Translate

10

Sonya

15 Jun 2025

·

Stayed 1 night

GREAT option for Lucerne. Just enough distance from the riverfront crowd. Great vibe at the bar downstairs (closes at 12:30). Clean. Parking is right there.

8

Samantha

26 Jun 2025

·

Stayed 1 night

We stayed just one night. Everything is done remotely, no staff on site. Not a bad thing, just didn’t realize that and might not be a great fit for all travelers. Also above a pub with late live music. They left ear plugs for us- but was still a loud evening. Again- the music didn’t bother us much, but travelers should be aware. It was clean and we had enough space for our family of 4.

2

Julien

16 May 2024

·

Stayed 1 night

La dénomination de boutique hôtel est totalement fallacieuse. Il s’agit d’un hôtel automatique sans réception avec un bar donnant sur la rue. En outre les chambres sont très bruyantes Var mal isolées de la route très passante toute proche. Hôtel à éviter.

Translate

10

Lorry

29 May 2024

·

Stayed 2 nights

Staff was very helpful recommending nearby dining. The walkability to everything made our short visit so enjoyable.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$154
February	US$163
March	US$143
April	US$196
May	US$296
June	US$304
July	US$278
August	US$294
September	US$358
October	US$233
November	US$159
December	US$179

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $194	5	6	7 $219	8 $214	9 $214	10
11 $200	12 $194	13 $221	14 $226	15 $194	16 $237	17 $237
18 $166	19 $180	20 $183	21 $186	22 $180	23 $202	24 $248
25 $166	26 $221	27 $185	28 $184	29 $185	30 $194	31 $194

Hotel Goldener Stern - Self check-in

Prices for Hotel Goldener Stern - Self check-in

Monthly average prices

About this property

Location

Room options

Superior Double Or Twin Room

Superior Double Room

Standard Quadruple Room

City Double Room

Superior Quadruple Room

Deluxe Quadruple Room

Guest reviews of Hotel Goldener Stern - Self check-in

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Hotel Goldener Stern - Self check-in

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $456	22 $382	23 $241	24 $272	25	26
27 $207	28	29 $281	30 $281