The Westin Kansas City at Crown Center

Honestly, after checkout there was a "Tourism" fee of $22, a "Kansas City development fee,\' a $25 hotel parking fee and then of course the taxes. Prepare to pay at least $50 more than you book for. Also, honest truth, after our first elevator experience, we timed the elevators and three times it was 20 minutes! Seriously insane! The convenience of proximity to Crowne Center was totally eclipsed by a total of 80 minutes spent waiting for elevators to and from our room. Stairs were not an option with two huge strollers and babies. On a good note, Union Station at Christmas is one of the best things you can visit!

Valet parking was not at all of good service, hotel room ceilings have noticeable patch work on them, carpet needs replacement, needs serious updates in the rooms from floor to ceilings! Pool had a odd odor like the water wasn't clean!

My only downside to this property is being forced to pay for parking. I personally don’t mind it, but there was zero option for street parking for those who don’t want to pay.. I stay at a lot of hotels, Some parking options and some only one option. For families that are traveling sometimes it’s nice to save a couple bucks by having a street parking option. But this hotel has no street parking so forced to pay 30 bucks for 40 bucks for valet, which is not considering other cities.. but, It sucks to get charged for parking at a place that you’re staying because it seems like you’re being tricked into paying more money for your stay. Why not just say that the hotel room cost $40 more than it did.. I feel like it’s a way of tricking you into thinking that the room is cheaper than it actually is.. 350 bucks is not expensive but it’s also not cheap. I feel like you should be able to park there for free with that cost.

Ideal stay, all in all. Uses it as a convenient place to stay for an Amtrak excursion. The pool is amazing and all the staff were very nice. Would happily stay here again for another trip or a downtown Crowne Center experience.

My favorite hotel in KC. Beautiful views fro both sides. Nice spacious rooms. Staff is friendly and welcoming. The bar was open late. Staff was exceptional. Prices were average. Pool and hot tub need a good cleaning. The deck was clutter free, but you could tell it was time for some tile scrubbing. We will always stay in this hotel if it is available.

Perfect spot for ice skating. Plenty of dining options. Great gym, pool and sauna.

Location to other attractions was nice. Parking was very tight and keep your room key when you check out because to exit the garage for the last time, if you don't keep it, you will have to pay to get out of the garage (29 dollars). The pool was much smaller than what appears in the photos. No free breakfast at this price point was very disappointing.

Good location, comfortable bed. For the money pay to stay there, the elevators are ridiculously slow. We used the stairs because the wait was just way too long.

Very nice place with plenty to do with all the Links to other buildings you don't even need to go outside. Very friendly staff the only negative was the valet parking is very congested at times. The people working at the hotel did an awesome job working the valet. People just park anywhere and even block others in

Very nice hotel, however, not an overly helpful staff in regards to the amenities. No one explained to us how to access the pool or exercise facility. It was advertised as having a pool bar, which was not the case. No one explained to us to get food/bar service We needed to use the QR code and a $6 delivery fee would be attached. Very disappointing for a Westin.

I was so excited to stay here with my friends. Check in was 4pm. I waited 3 hours past and was not able to check in until 7pm. Fine, whatever. Then, Friday afternoon there was a giant cockroach in our tub. I called the front desk twice. The second time someone told me to put something over it and hung up. So I did so it didnt come into the bedroom. We did not get house keeping Saturday and had no towels and ran out of toilet paper. When I explained about the roach at checkout they comped us $35 for one day of parking out of 3.

Clean

Why so outdated and dirty ?! Staff amazing.

The hotel needs updated. When you get off the elevator, you can smell mildew. The bathrooms definitely need updating. For the price you pay could be nicer. But the rooms were clean and the service was excellent. We’d stay there again.

Room needed new carpet, but overall everything was great

We loved our stay. The room and property were impeccably clean, and we had an amazing view. Plus, the bed was sooooo comfortable. The hotel is connected to Crown Center, so it was lovely walking around and checking out the stores and restaurants. The hotel restaurant was fabulous, and the food and drinks were DELICIOUS. It's one of my favorite hotels in KC!

The lobby area was absolutely gorgeous, and they decorated for Taylor Swift that weekend which was awesome. The room was just ok. There were some stains on the pillow and the fridge was dirty and there was no shampoo in the bottle in the shower. It just made us feel like it wasn’t cleaned properly. But overall a good pick for the concert weekend.

Very clean, comfortable room, close to so many entertainment options. Great place for families me

Easy check in, valet parking, very clean. Loved using the walkway to union station for dinner and an event.

How horrible to have a workout room when we didn’t know or request. Little furniture and cumbersome treadmill. Room was old school typical Marriott. Old toilet, lighting. Clean but stayed in better courtyards.

The king-bed room that I reserved on Expedia was unavailable, so the hotel downgraded me to a room with two doubles. Also, the in-room desk chair was not good for my back. I requested an office chair be brought up for the week, and the service staff said they would check into it and never called me back.

Beautiful hotel, especially during the holiday season! Very convenient to a lot of attractions. Only downside is that the picture shows there is a balcony however the door was sealed shut so we could not use the actual balcony.

A true luxury atmosphere. Loved the Signboard Hill waterfall- soothing to hear the rushing waters. Bed linens were excellent.

The outside pool was amazing and having a bar outside was great too!! The hot tub was small but hot! The beds were small for the traditional double double an upgrade to queen beds would be great but the size of room was very large!! My kids absolutely loved the elevators and escalators!! The shops and restaurants were so nice to walk to and so convenient!!! Would definitely stay again!

Rooms are beginning to look run down. We had 2 corner rooms for our group, we prefer these as they are larger. However the carpet is very worn, and wallpaper was warped and peeling in places. Room was clean, just needs updated.

Amazing location (near free KC street car beginning/end). My second time staying at this hotel (because of staff and location). Both times there were lots of noises and flashing lights (fire alarm related). Very hard to enjoy the lovely beds.

Excellent stay at the Westin. The room and hotel was immaculate and very comfortable. I asked for a room facing rhe city on a high floor. I was delighted to get a room on the 15th floor with a gorgeous view. I have stayed at the Westin several times throughout the years and I'm always pleased.

Property was ideally located but had issues with the following: Internet was not free and when we tried to upgrade the system wouldn’t accept and the guest services was unable to fix or provide solution. Refrigerator was not working and barely kept the drinks cold. The sink drain was clogged and very slow to drain. A/c was fixed and slow to cool down the room. No body wash after 2 showers. Lack of direction to get out of garage and I was charged 3x for one knight of stay. When I checked out, the women working the front desk around 8:00am was moody and not pleasant.

We loved our stay. The room and property were impeccably clean, and we had an amazing view. Plus, the bed was sooooo comfortable. The hotel is connected to Crown Center, so it was lovely walking around and checking out the stores and restaurants. The hotel restaurant was fabulous, and the food and drinks were DELICIOUS. It's one of my favorite hotels in KC!

The Hotel and stay was nice, but for $250.00 per night, you could at least have internet in the rooms. Even a $80.00 a night cheap hotel has internet.

The staff from the valets to the bartenders at the hotel restaurant were amazing. They were friendly and extremely knowledgeable.

Lady at the front desk mentioned free parking in the parking garage so I moved my vehicle from valet to the parking garage. Checked out on Sunday the 10th and was charged for room at the correct price that I agreed too. Then four days later they tried to run my card for an additional charge of $30 for parking on Thursday the 14th without calling or even warning me. When I called and talked to the manager I was friendly and advised her of what happened and her response after a 32 second hold was “the girl that checked you in said she doesn’t tell people that”. I asked if she had cameras and she said yes, I then asked if she could watch it and she will know the truth and her response at that time it “I do t know if they have audio”. First off I would have no problem paying the charge if it was something that I just assumed or was misunderstanding her about, but that’s not the case! I literally had our parking taken care of and moved because she told us about a free perk with the room and even showed us a picture of how to use the keycard for free parking. Then when I asked the manager why they tried to run my card on Thursday after we had already been charged for everything on Sunday…. She said it was a system issue and they did on audit on Wednesday and realized they hadn’t charged multiple visitors for parking so they decided to just charge them with no warning 4 days later because there system issues!?!? In the business of hospitality, that is not it!!

Staff was very helpful

The Customer service to check in was terrible. I called in advance and spoke with Denise and she gave me 2 rooms connected with each other since we were bringing our kids and when we got there we did not get them and then had to wait 1 1/2 hours before they located 2 clean rooms.

Took 1 hour to check in just to find out rooms were not ready. They waited all afternoon for a text for the rooms to be ready. Never received. Spent another 30 mins at front desk.

Loved location, terrain, in general everything….didn’t like that the tv & phone were not working in room (had to call guest services who called maintenance) the problem was not plugged in had to move dresser…the windows were dirty outside & called for water & was forgotten had to call again…and lastly double charged.

Wonderful staff - valet parking, front desk, bell staff and pool staff were all wonderful.

When booking our stay, I didn't realize the convenience of this hotel. The location is awesome! There were so many mini shops and restaurants to choose from in the hotel. My husband and I checked in on Thursday the 19th of Ocrober 2023 about 3:30pm. The lady at the front desk was very nice! Unfortunately, I didn't get her name. Glenn, the concierge/bellman was awesome! He was very helpful and informative. He always greeted us with a smile. The hotel was clean and so was the room we stayed in. The view was amazing too! The reason for my 3 stars for staff was because after all the friendliness we received during our stay, the lady that checked us out on Monday the 23rd of Ocober 2023, at 4:30am was just the opposite. I didn’t get her name either but she was not nice. She didn’t greet is good morning. She didn't invite us back to the hotel. She didn't wish us a safe trip back home. I asked for a receipt and her exact words were, "you paid through a 3rd party so thats who will give you a receipt." No smile, no nothing.

A very nice hotel. A very friendly staff. But I will NEVER come back here… nor can I recommend it. Why? The check in process was terrible. First of all, there is a 4pm checkin time which is ridiculous. But we made dinner reservations for 515, and then we had a Springsteen concert afterwards. But our room was not ready at 4. It was not ready when we went to dinner. The room was not ready until we were heading to the concert. So we could not freshen up or change clothes. Seriously, how is this possible. Let’s be honest, 4pm is too late of a normal checkin time. But then to not be ready until almost 6pm. Geez. You need to hire more staff. They were overwhelmed. They were friendly but just overwhelmed. This is a high class hotel. The rooms are not cheap. Anyone would expect much much more For our trouble our room should have been comped, but we were not offered anything. So I can’t say this strongly enough. We are very disappointed. We will never come back. And I don’t recommend anyone else to this hotel. That is disappointing to say because they hotel looks very nice. But the checkin process was was beyond terrible.

Tried charging me twice. On expedia and on card

It was easily accessible to attractions, shopping, restaurants, and public transportation. The hotel and our room was clean. We liked the covered walkway to Union Station too.

Perfect location for everything we came to see!

A great hotel close to Union Station and the KC streetcar. We arrived earlier than the stated check-in time, hoping they could just store our suitcases for a while, but they allowed us to check in about 3 hours earlier which was great after a long journey. Had a great view of the city from our room. Room was spacious, clean and comfortable. My only minor complaint was that the elevators had no security (ie you didn’t need a room key to use) so anyone could use them, not just hotel guests. Given that the hotel is linked directly to the Crown Center next door, I think maybe they should add that to their elevators. Apart from that, a great hotel.

Excellent hotel with very good location and great access.

Very nice hotel. Nice location.

This is a very nice hotel. The added bonus is that it is located right at Crown Center and Union Station. There is also a great view of downtown from the hotel which is really neat at nighttime.

Great location, right next to tram, spacious rooms, very clean, great ambience, and decent price for downtown.

I love that it's attached to the shops at crown center and easy walk to Crown Center attractions. Very convenient

Westin Crown center is a MUST STAY hotel. Ask for a room with a city view at check-in. The hotel is attached to Crown Center which has everything one could want for entertainment and food. The hotel is close to many attractions and the free shuttle (train) ; two minute walk. Also attached to the "Link" which is an indoor elevated air-conditioned walkway to Union station and the Sheraton hotel (also nice). This place is great. Just an FYI; if you charge anything to your room, they will put a "hold" on your credit/debit card for an average of the charge times the number of days of your stay. So, if you chare $50 to your room and you are staying 5 days = $250 hold.

Easy check in, valet parking, very clean. Loved using the walkway to union station for dinner and an event.

Why is the bar closing before 11 pm on a Saturday night?? We watched at least 20 people walk in wanting to order drinks as we sat for last call at 10:50 pm!! Very disappointing.

First of all I was over charged $200 for one night stay, went downstairs to restaurant ordered food to go after an hour of waiting waitress came up to me and told me they are out of shrimps, “OK”! Reorder salad and waited for another 30 min, salad was not tasty, was very disappointed in lots of things, can go on and on..

The Westin is outstanding. Room was spacious and the view excellent. The food in the lobby bar/restaurant was very good. I was not there long enough to enjoy the pool/sauna, but maybe next time. I will definitely book here again.

The hotel was beautiful, breakfast was great at One East and the staff was amazing. Will definitely stay here again.

Excellent location, beautiful spacious room, lovely facilities with excellent restaurant great service

Was quiet during our visit. Busy but the room was quiet with a beautiful view. I reserved three rooms and they were able to get them all together for me. Good dining options in Crown Center. Staff was very nice and happy to answer all my questions.

Great staff and great food. Really convenient for Union Station

Very nice hotel, however, not an overly helpful staff in regards to the amenities. No one explained to us how to access the pool or exercise facility. It was advertised as having a pool bar, which was not the case. No one explained to us to get food/bar service We needed to use the QR code and a $6 delivery fee would be attached. Very disappointing for a Westin.

We loved our stay. The room and property were impeccably clean, and we had an amazing view. Plus, the bed was sooooo comfortable. The hotel is connected to Crown Center, so it was lovely walking around and checking out the stores and restaurants. The hotel restaurant was fabulous, and the food and drinks were DELICIOUS. It's one of my favorite hotels in KC!

Good hotel to stay at in downtown next to crown center. Very crowded due to the nfl playoff game, but to be expected. Food and drinks are very expensive, and the food choices are all a lot of gluten free and vegan weird stuff, but overall a good stay.