Name: Best Western Plus Kansas City Airport - KCI East
Address: 11130 Northwest Ambassador Drive, KCI, Kansas City, Missouri, United States of America, Kansas City, Platte County, US
Price range: $81–$169 per night
Rating: 7.98

What guests think

At Best Western Plus Kansas City Airport - KCI East, travelers highlight the handy airport location with shuttle and park-and-fly, generally friendly staff, good value for quick stays, and a breakfast that is often solid and convenient.

Reviews also note inconsistent upkeep and cleanliness, with recurring odors, stained carpets or furnishings, and occasional maintenance problems. Facilities feedback is mixed: pool closures or cold water, a small or hot fitness room with some broken equipment, and a bar/bistro with limited hours, alongside pet-friendly policies and on-site parking. Rooms range from quiet and comfortable to dated and humid, with thin walls or highway/airplane noise, uneven floors, and spotty Wi-Fi or TV issues. Expect a convenient airport stopover with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle and park-and-fly are convenient, but hours typically end around 11 pm and service can be delayed, cancelled, or full. Pool has been closed or unheated at times; fitness room is small/warm with some broken equipment; bar/bistro hours vary.

Related guest reviews

6

Asher

Apr 2, 2025

·

Stayed 1 night

Would’ve been nice to know that the pool was shut down by the state of Missouri prior to booking. This has no reflection on the excellent customer service of the staff.

10

Gail

Jul 2, 2025

·

Stayed 1 night

Price was right, location great for airport & the extended parking is convenient

6

Ian

Jan 13, 2025

·

Stayed 1 night

It was situated close to the airport and the room was more than adequate. Facilities were poor, limited staff to serve and limited food and drinks, just not prepared for customers to dine in at the bar area. Took a lot of time due to lack of staff. Gym area was able to use or the heated pool area, equipment broken.

10

Kayla

Feb 4, 2024

·

Stayed 3 nights

Hotel was great and loved the airport shuttle service. Bistro 816 was also amazing!

8

laurie

Jun 3, 2025

·

Stayed 1 night

Hotel was nice and clean. Check in was easy and front desk was friendly. Room was clean and beds were comfortable, slept good. Breakfast was decent staff was present and cleaning. Only disappointment was we booked this hotel for indoor pool as we were traveling a long day and wanted kids to be able to get our some energy and pool was closed do to the health department shutting it down. Other than that bummer it was an ok stay and would stay again.

8

Arlene

Mar 11, 2024

·

Stayed 2 nights

The room was clean and comfortable, the staff were friendly and the breakfast was good. The fitness center was just ok. It was dark and hot and cramped. The fan didn't work and lights were burnt out. We selected this hotel partly for the shuttle to the airport but we got a 9pm call that our 5am shuttle was being cancelled (transmission problems). We reserved a taxi with the service the front desk recommended and the taxi was a no show. There were no Uber options at that time of the morning. Tldr good hotel but don't really in then to get to or from the airport.

8

Emily

May 27, 2024

·

Stayed 1 night

Great stay for one night requiring shuttle to airport. Shuttle was on time and very convenient.

8

Holley

Oct 13, 2025

·

Stayed 4 nights

No shuttle. Had to Uber. Arrived late due to delay. Wish shuttle went to at least midnight. Got in at 11:15 pm.

8

Lauren

Jun 23, 2025

·

Stayed 1 night

Good stay, difficulty with contacting shuttle for return

8

Thomas

Jul 29, 2025

·

Stayed 1 night

Airport transportation stops at 11 pm , a lot of west coast planes land after 11 pm, so I made a mistake by choosing Best Western this time

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean, but feedback is inconsistent. Recurrent issues include pet or urine odors, damp or musty smells, stained carpets/upholstery, and occasional missed housekeeping; there is an isolated bedbug report.

Related guest reviews

10

Kay

Aug 22, 2025

·

Stayed 2 nights

Very clean

8

Janelle

Oct 6, 2025

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Stayed 1 night

We just stayed here as a quick overnight stop on a road trip and appreciated the friendly service and nice breakfast. The bed was comfortable and the air conditioner worked well. However, this is a pet friendly hotel and the first thing we noticed upon entering our room was that is smelled like urine and the rooms have carpet flooring.

4

Jennifer

Aug 6, 2025

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Stayed 1 night

I had asked the front desk if there had been cats in the room as I am very allergic to them, her response was I can’t guarantee that. I told her that I have a hypoallergenic dog due to my allergies and she looked at me like I offended her! She then proceeded to tell me that the pet rooms are throughly cleaned that they spend more time on those rooms cleaning. I said ok and took the room. The room smelled so terrible! The entire hallway smelled terrible! I was afraid to ask for another room with the check-in experience so we just suffered through it, how this hotel had such good reviews, I don’t know!

2

Laszlo

Sep 1, 2025

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Stayed 1 night

Breakfast was fine. My huge complain is a bedbug infestation. After spending a night at this hotel. I woke up with a horrible skin rash which turned to be bed bug bites! Not a pleasant thing especially if you just learned that you have an allergic reaction to them.

8

James

Oct 4, 2025

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Stayed 1 night

The hotel seems worn. AC was off in the lobby and lights not on...dark and shadowy. Hotel room seemed worn, dirty washcloth was hanging from the shower rod, and the room did not smell fresh. Pool is NOT heated and the patio area was trashy and weedy.

6

Betsy

Aug 2, 2025

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Stayed 1 night

The room was dirty and smelled

6

Micah

Apr 14, 2025

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Stayed 1 night

Service was good, room was clean. 1st floor near vending machine smelled of urine and cigarettes. Our room air conditioner was quite loud when it kicked on. Breakfast was sub par - went at 8:30 am and most food bins were empty. Eggs were watery and tasteless. No yogurt or fruit.

4

Maddux

Oct 4, 2025

·

Stayed 2 nights

Booked this hotel because I saw positive reviews, however the hallway/ stairwell carpet was filthy our entire stay. The couch in our room was also disgusting. We asked for some packets of salt for our food and they didn’t have any. The hallways also smelled horribly throughout our entire stay. The staff was friendly, but I don’t think this property is deserving of the positive reviews it has.

4

Alison

Aug 22, 2025

·

Stayed 1 night

The website didn't say that you had to call to get a ride from the airport. After waiting a half hour I called the number on the website which was not the property. That person was extremely helpful though as was the front desk person. No food available onsite after breakfast. The room was hot and smelled like stinky feet. Left as soon as I could. I won't stay here again.

8

Mayra

Jun 19, 2025

·

Stayed 1 night

Sofa soiled Bed spreads freshness… questionable? Otherwise fine….

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Rooms

Generally comfortable for short stays, with some spacious or quiet rooms. Others report dated decor, humidity or damp carpets, thin walls and road/plane noise, uneven floors, loud or weak A/C, and spotty Wi-Fi or TV.

Related guest reviews

10

Gary

Aug 12, 2025

·

Stayed 1 night

Room was spacious, bed very good. Plenty of parking. Very quiet.

6

Jerardo

May 30, 2025

·

Stayed 2 nights

It was solid but walls paper thin.

8

Allison

Jul 25, 2025

·

Stayed 1 night

Only complaint was the stiffness of the beds, everything else was great!

6

Wendi

Jul 27, 2025

·

Stayed 1 night

We were there for a short night before a flight out of MCI. Upon entering, the room felt humid and the carpet felt damp. There were no additional blankets or pillows in the closet for the sofa bed. Removing the sofa bed cushions, I noticed they has several stains. When I went downstairs for a blanket, the front desk agent was nice and prompt. The rest of the room was okay, but bathroom walls had questionable marks and hair. The room was basic. Price was okay for a quick night stay over. I wouldn’t choose it again.

2

Amer

Dec 20, 2024

·

Stayed 1 night

The floor in the room was not flat, hence the bed was low from the head and high from legs side. It was a bad night !

10

Dennis

Jul 15, 2024

·

Stayed 2 nights

Overall it was a good hotel. The floors were uneven in our room and it felt like we may fall through in some spots.

6

Sabrina

May 15, 2023

·

Stayed 1 night

It’s a typical airport hotel - they seem to have done some updates but you can tell it’s dated overall. The air conditioner didn’t cool the room, the water splattered out of the faucet from hard water buildup, and there was a constant “scratching” noise all night (sounded like air in the water pipes or possibly tarps blowing in the wind outside in construction areas)

8

Tammy

Jul 6, 2025

·

Stayed 1 night

Hotel was clean and comfortable. My room was on the side facing the highway so road noise was an issue. Kids were loud in the rooms close to ours.

6

Mark

Feb 9, 2023

·

Stayed 2 nights

Room was very noisy. I thought the window was open, but it wasn’t. Terrible street noise.

6

Peter

May 7, 2025

·

Stayed 7 nights

The biggest issue with This Best Western Plus hotel was the "fair" internet. Constantly had to go to settings and re-establish internet connection. Very frustrating. The coffee was excellent and HOT. The daily rate was less than most of the neighboring hotels. Being a IHG member, I may stay there even if it's a tad more than Best Western Plus. The charging outlets in the bedside lamps were DATED and they all lost their "snugness" for a solid connection.

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Service

Service is often friendly and accommodating, with several reports of staff going above and beyond and helpful shuttle drivers. A few guests experienced rude or indifferent front-desk interactions, delays, or rooms not ready.

Related guest reviews

10

Mallory

Dec 15, 2024

·

Stayed 1 night

The staff at this Best Western in Kansas City went ABOVE AND BEYOND to help me. I used their park and fly service to get from the hotel to the airport. My plane got delayed and then canceled, and they made four trips to take me to the airport, pick me up, take me back, and pick me up again. On the 4th trip, they asked if I had eaten any nutritious food. I said no, not since breakfast when they had picked me up from the airport the first time after having dropped me off the first time, and they made me a cheeseburger and would not accept payment for it from me, they wanted to do that to brighten my day. The fact that they cared so much spoke volumes! Their customer service will make you feel like you are the most important person in the world. The hotel was clean, the bed was comfortable, and the breakfast was good quality. As a middle aged female traveling by herself I felt extremely safe the entire time. I can’t thank them enough for their hospitality, and their kindness on a bad day. They made it a lot more better to handle! Anytime I’m in the KC area and need a hotel, I’m choosing this one everytime!

10

Earvin

Sep 6, 2025

·

Stayed 1 night

The check-in was professional and easy .

10

Ross

Apr 11, 2025

·

Stayed 1 night

Airport shuttle is great, also the grab and go bag early in the morning was much appreciated cuz we had to leave before breakfast

10

Maria

Dec 29, 2024

·

Stayed 1 night

Check in was easy front desk answered all our questions and was clear in instructions and guidance

2

Sherry

Aug 26, 2025

·

Stayed 2 nights

When arriving room wasn't ready. Left for 4 hrs came back and the room still wasn't ready. When speaking with the 2 arrogant guys at the desk, one asked me why it took 4 hours to say something. After finally getting a different room, I walked in to a room that smelled like wet dog. The carpet felt wet as well as the blankets. This was one of th worst experiences at a hotel. I will never recommend this hotel to anyone.

10

Michelle

Jan 27, 2025

·

Stayed 1 night

Wonderful helpful employees!

4

David

Mar 28, 2023

·

Stayed 1 night

I have stayed at this Best Western before, including on March 10, and the service has always been great. When I came back on March 21, I had a problem with the agent behind the front desk. I checked into the hotel and then returned a rental car by the airport. I called for a hotel shuttle to come and pick me up. 15-20 minutes later no one had come so I called again. I was assured that a driver was coming. 15 minutes later I called for the third time. This time the agent became very rude and abusive. He told me that the driver had been looking for me and it was my fault. He said that they have been doing business for 10 years and know exactly where to go for the rental car office. He even told me that it would be my responsibility to back to the hotel on my own. We had one or two more conversations like that. After about 45 minutes the driver called me and said that his English wasn’t very good. He put a woman on the phone who spoke English and I explained to her where the driver should go to pick me up. The driver finally showed up and apologized. He said that his boss told him to pick me up at the airport and not the rental car building. I finally got back to the hotel and everything else was fine. I understand that these things happen, but the agent became totally frustrated and rude and didn’t make any attempts to work it out. The next time, I will stay at another hotel.

10

Heidi

Jan 13, 2024

·

Stayed 1 night

Front desk staff was incredibly kind and helpful!

10

Miriam

Aug 31, 2025

·

Stayed 1 night

The service in general was excellent

10

Ronald

Dec 22, 2023

·

Stayed 1 night

We arrived late and the gentleman at the front desk reached out to us and then ran the shuttle to the airport to pick us up. Amazing service!

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Location

Very convenient to MCI and highways for early flights and layovers. Limited walkable dining and occasional airplane/highway noise are mentioned.

Related guest reviews

8

Glenda

May 23, 2025

·

Stayed 1 night

Close to airport

10

Corey

Jul 29, 2025

·

Stayed 3 nights

Easily accessible form the airport.

10

Gail

Jul 2, 2025

·

Stayed 1 night

Price was right, location great for airport & the extended parking is convenient

10

Cynthia

Jun 18, 2025

·

Stayed 1 night

Nice place. Very close to MCI so there is some overhead jet plane noise but it did not bother me. Staff very nice. It has been kept up well with some newer touches. Convenient, reasonably priced and comfortable.

10

Jaque

Nov 2, 2024

·

Stayed 1 night

It was close to the airport.

8

Syleris

Jul 2, 2025

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Stayed 1 night

It was great for the need to be next to the airport for an early morning flight.

10

April

Jun 9, 2024

·

Stayed 2 nights

It was by the airport so they had transportation to and from the airport but very far away from the city

10

Janeen

Jul 8, 2024

·

Stayed 1 night

Super quick check-in, HUGE room! Incredibly quiet. The picture is what the place looks like. Friendly and helpful staff, which is needed because there's nothing really within walking distance of this hotel except another hotel. This is very close to the airport with a shuttle and near the KC office of the FBI. I noticed several airline personnel from different airlines staying there too. It feels like it's out in the middle of nowhere, which is what you would want for a safe and quiet night of sleep. It's near the interstate, but I never heard any road noise nor noise from nearby KCI. It had bar service in the breakfast area that evening and an awesome breakfast in the morning. The usuals, but also an oatmeal bar, which was nice.

8

Kathy

Jul 21, 2025

·

Stayed 3 nights

Hotel is near airport and highways. Offers breakfast. Rooms are comfortable.

8

Joshua

Aug 11, 2025

·

Stayed 1 night

Our room had a certain smell that wasn’t pleasant. It wasn’t horrible, it just had a slight dirty smell. I did notice the floors in our room wasn’t the cleanest and there was hair in several places. I’d stay again because it’s conveniently located close to the airport. For the price it was well worth it.

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Dining

Breakfast is frequently praised as hot and varied, with early grab-and-go bags; some found it cold, limited, or cleaned up early. The on-site bistro/bar can be a plus, but hours are inconsistent.

Related guest reviews

10

Mike

Jun 9, 2025

·

Stayed 1 night

Well staffed with friendly, courteous, knowledgeable folks. Generous breakfast. Fast check-in/out. Airport noise noticable but not onerous.

10

Tiffany

Oct 23, 2024

·

Stayed 1 night

Whole building smells good. We had to leave before the hot breakfast but they made go bags with fruit cup, granola bar, and muffin. The room was very clean and new shower! Shuttle to airport is very convenient.

6

Suzan

Aug 29, 2025

·

Stayed 2 nights

Breakfast was cold, terrible

4

Karen

Mar 23, 2025

·

Stayed 1 night

The breakfast was horrible and I’m not one to complain about breakfast. Oatmeal was runny, 1 cereal option, no milk, scrambled egg whites was the only protein. The juice dispenser was the best thing there.

10

Kimberly

Apr 16, 2024

·

Stayed 1 night

This is a great BW! It is very clean, and easy to get to from the airport. We arrived late and Trisha offered to make burgers for us. There was even a plant base option for me. You can’t beat the prices and the service. The fresh breakfast in the morning was delicious and hit the spot. There is also a cute little bar here if you’d like a drink. I highly recommend this BW and will definitely stay here again, when in the area.

6

Micah

Apr 14, 2025

·

Stayed 1 night

Service was good, room was clean. 1st floor near vending machine smelled of urine and cigarettes. Our room air conditioner was quite loud when it kicked on. Breakfast was sub par - went at 8:30 am and most food bins were empty. Eggs were watery and tasteless. No yogurt or fruit.

10

JOHN

Jun 29, 2024

·

Stayed 2 nights

Excellent breakfast.

8

Debra Claire

Jan 10, 2025

·

Stayed 1 night

Lobby bar was great. Bartender was outstanding

8

Aubrey

Jul 9, 2025

·

Stayed 1 night

We only stayed one night, but found this hotel to be good. The breakfast was good, and the staff working breakfast was so nice!!!!

10

mayra

May 22, 2024

·

Stayed 1 night

It was very clean and the staff was very friendly. The bar/restaurant was not open at all during out stay though.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$76
February	$78
March	$83
April	$95
May	$103
June	$159
July	$110
August	$83
September	$106
October	$98
November	$81
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $111	19 $107
20 $99	21 $91	22 $84	23 $93	24 $100	25 $131	26
27 $84	28 $84	29 $88	30 $87

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $99	3 $108
4 $84	5 $83	6 $81	7 $82	8 $104	9 $155	10 $169
11 $104	12 $105	13 $105	14 $96	15 $98	16 $118	17 $129
18 $94	19 $86	20 $89	21 $85	22 $85	23 $96	24 $93
25 $84	26 $86	27 $85	28 $84	29 $83	30 $93	31 $95

Best Western Plus Kansas City Airport - KCI East

Prices for Best Western Plus Kansas City Airport - KCI East

Monthly average prices

About this property

Location

Room options

Executive Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Suite, 1 King Bed (With Sofabed)

Executive Room, 1 King Bed, Refrigerator & Microwave (Pet Friendly;With Sofabed)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave (1St Floor;Pet Friendly)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Pet Friendly)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Jetted Tub

Guest reviews of Best Western Plus Kansas City Airport - KCI East

Who stays here?

What guests think

Property Policies

Check-in instructions

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Optional extras

FAQs about Best Western Plus Kansas City Airport - KCI East

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