Name: Harrah's Metropolis Hotel & Casino - A Caesars Rewards Destination
Address: 100 East Front Street, Metropolis, Illinois, United States of America, Metropolis, Illinois, US
Price range: $54–$411 per night
Rating: 8.17

What guests think

At Harrah's Metropolis, A Caesars Destination, travelers often find clean, comfortable, sometimes spacious rooms and friendly staff, but many also report dated furnishings, stained carpets, occasional smoke odors, and limited dining options, especially with weekday restaurant closures.

Several guests enjoyed river views and easy parking, while others noted uneven service at check-in and limited housekeeping during multi-night stays. The on-site casino is small and can be fun, but some found slot payouts tight and hours limited early mornings. Expect a convenient riverfront stop with comfortable but aging rooms and sparse food options on some days.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities center on a small on-site casino; some guests mentioned tight slots and early-morning closures. Parking is easy, but options beyond gaming are limited and entertainment is sparse.

Related guest reviews

6

Steven

Apr 15, 2023

·

Stayed 1 night

Hotel and room very good! Bridges restaurant very good also. Casino very small, not many newer slots!

10

Mark

Apr 10, 2024

·

Stayed 1 night

Went for the hotel but checked out the casino, it’s pretty small but the hotel is nice

4

Charles

Mar 22, 2024

·

Stayed 2 nights

If you have ever been to a decent casino this place will be a disappointment. Table games are ok. Slots are crazy tight. Talked to a few locals that said the slots are well known for being a horrible gamble. A couple of ppl said that the gas stations in the area have a much better pay out. I will never return.

10

Brent

Jun 23, 2023

·

Stayed 1 night

The only downside was finding the casino didn’t open until 8am. We were traveling through and did not redeem our cash tickets the previous evening intending to play a little in the morning, but intending to be on the road by 7 as we had a long day of driving ahead of us. Instead, we had to wait to redeem about $700 worth of tickets.

2

Kristen

Aug 5, 2023

·

Stayed 1 night

The hotel needs an update. It’s really dirty and outdated. Not worth the overnight rate. Also it needs to be noted the casino closes for cleaning and doesn’t open back up until 8 am.

10

Jason

Jun 30, 2025

·

Stayed 1 night

Beautiful, small town. Located right on the Ohio River. Plenty of parking for cars, motorcycles and semis. The staff was more courteous and accommodating than anywhere I’ve stayed. They set the example. Shower and bathroom were roomy, sanitary, and in good, working order. No idea what eco-friendly is supposed to mean in the ratings. So, that part got a 3 star.

8

Penny

May 19, 2023

·

Stayed 1 night

The room was excellent. Our room was river view and the view was awesome. King size bed was extra comfy and everything was sparklng clean. Just didn't realize the casino was closed from 6-8 am. Didn't get to visit casino last night and it was closed when we left this morning. Oh well. I just a little richer not visiting there ;)

10

David

Feb 23, 2023

·

Stayed 1 night

easy parking, clean, great staff, attached to casino

8

Donald

Jan 3, 2025

·

Stayed 1 night

The hotel is decent and close to stores and restaurants. The casino slots are extremely tight and no free play was given for new members. After playing over $500 still no free play was added to the rewards card. Will not be returning to this casino but would stay at the hotel again if in the area.

8

KIM

Mar 8, 2025

·

Stayed 3 nights

Would be nice to have music or some entertainment in casino area. Room was clean and quite stayed week days to get great price.

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Cleanliness

Feedback is mixed: many guests found rooms clean, while others reported stained carpets, lingering smoke odors, and occasional dust or mold. Common areas also draw cleanliness complaints.

Related guest reviews

6

Kim

Jun 5, 2023

·

Stayed 1 night

THE COMMON AREAS OF THIS HOTEL ARE DIRTY! FROM CARPET TO ELEVATORS TO WINDOWS......EVERYTHING NEEDING A FACELIFT - HOWEVER - THE ROOM WAS CLEAN ALTHOUGH CARPET AND FURNITURE STAINED. CASINO WAS DIRTY AS WELL.

4

Mike

Oct 14, 2025

·

Stayed 1 night

When we arrived at our hotel room, it had a strong smell of cigarette smoke. We requested a different room, but the staff informed us that none were available. They offered to place an ozone machine in the room, which would take about an hour to complete. When we returned, the smell had improved somewhat, but the odor of cigarette smoke was still noticeable. We ended up going to a nearby store to purchase Febreze and another air freshener to help with the remaining odor.

10

Linda

May 18, 2023

·

Stayed 1 night

The room was very clean, shower was very clean, bed was very clean and very comfortable. Enjoyed our stay and would definitely stay there again. Highly recommend.

4

Jennifer

Oct 8, 2025

·

Stayed 1 night

The rooms are in dire need of updating and renovations. The carpets are old and stained. The room had a moldy smell. The pillows was of poor quality. The windows was so dirty you couldn’t see out. Overall the hotel needs a deep cleaning everywhere.

6

Danielle

Jul 29, 2023

·

Stayed 2 nights

It's not the cleanest place. There are stains and unkept carpets. The casino bathrooms were always clean. The casino machines were wiped frequently by staff.

10

Melissa

Sep 22, 2025

·

Stayed 1 night

Beautiful hotel rooms, found everything to be very clean. Would definitely stay here again, even though the casino did disappoint. what’s new, right?

4

Rachel

Sep 17, 2024

·

Stayed 1 night

The air conditioning in the room was very noisey. The room was not veey clean carpet wS dirty and dusty.

4

Kendra

Oct 24, 2023

·

Stayed 1 night

Very disappointing. First room was on the 3rd floor. As soon as you stepped out of the elevator the smoke smell hit you. Our room was filthy, floor not vacuumed, dusty, nicotine stsins on the walls. Mind you this qas a non-smoking room. What they did was turn their old smoking floor into non-smoking without painting, ckeaning floor or anything. Went to ask for new room and at first she said there was nothing she could do but thus was a Monday night with barely any cars in the parking lot. Probably due to booking through a 3rd party they give you their worst rooms. Finally another front desk gentleman said he could move us to the 7th floor. Carpet was still stained and hallways gross but didn’t wreak of smoke at least. Will never stay here again.

10

Joe

Oct 8, 2025

·

Stayed 1 night

Clean

2

Carol

Sep 1, 2023

·

Stayed 2 nights

Our room was nasty. There were food crumbs on the carpet, so you know it was never vacuumed. The bathroom sink was never cleaned and when I took a shower, the tub filled with water almost to my knees. Only god knows what was washed up on my legs by that standing water. Never again will I stay there.

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Rooms

Rooms are often spacious and comfortable, with appreciated river views and generally good beds. However, decor feels dated with worn carpets, occasional noise and weak Wi-Fi, and some rooms lack conveniences like microwaves; a few guests disliked the pillows.

Related guest reviews

8

Chris

Aug 17, 2025

·

Stayed 2 nights

Good food. Enjoyed the casino. Spacious rooms and bathroom.

10

john

May 29, 2024

·

Stayed 1 night

It was a great room. A microwave would have been nice. Room was clean and comfortable

10

Sandra

Jan 17, 2025

·

Stayed 1 night

Rooms are spacious and beautiful, well maintained. Close proximity to restaurants.

10

Brian

Jan 27, 2025

·

Stayed 1 night

It was a little older and showed wear.

8

Kim

Oct 3, 2025

·

Stayed 1 night

Rooms were nice except carpet was old and stain but everything else was very nice and clean. Room was overlooking the river. Enjoyed watching barges go by.

10

Kristen

May 28, 2023

·

Stayed 1 night

Very nice room with a view of the river. Room was clean, bed was comfortable, food was good at the restaurant on site. Only have two complaints: pillows were not great and the windows had a lot of bird droppings on it. Very happy and would stay again.

8

Arthur

Jul 1, 2024

·

Stayed 1 night

Nice Casino Hotel. Only negative was weak Internet connection, even with the paid!

10

Suzanne

Mar 10, 2024

·

Stayed 1 night

Literally my only complain was that the pillows are lumpy. The hotel was clean, quiet, secure and well kept.

8

Robert

Nov 21, 2023

·

Stayed 1 night

Rooms can use a refresh

6

Emilee

Dec 9, 2022

·

The room was big, the bed was semi comfortable but had very small pillows. However there is a lot of in and out of the rooms and the doors (like the hotel) are old. Every time someone would open their door it was extremely loud. Unlike any hotel I've ever stayed in. It happened multiple times around 3 am, I guess people coming up from the casino? And then again in the morning around 8:30am. There is a fridge by the bed that makes audible humming sounds all night. If you are a light sleeper or sensitive to sound like me, I would reconsider. I left today feeling very tired from lack of sleep. Also the conditions of the carpet in the hallways are monstrous. I probably would only stay here again if it was the cheapest option.

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Service

Many guests praise friendly, helpful staff. Others report uneven experiences—slow or confusing check-in, occasional rudeness, and limited housekeeping or towel service during multi-night stays.

Related guest reviews

10

Caroline

Nov 1, 2024

·

Stayed 1 night

Excellent customer service!

8

Sal

Dec 11, 2025

·

Stayed 1 night

Room was nice and and staff was great

4

Sheila and keith

Feb 29, 2024

·

Stayed 1 night

Check in process was one of the worst hotel experiences we've ever had. Requested connecting rooms when reservation was made and then told on arrival that adjoining rooms was not guaranteed. The hotel was practically empty, so didn't understand why this was a problem. We were finally given two rooms after about twenty minutes at the counter only to find when we reached them that they were not adjoining. Made a trip back to the front desk and was lectured on "why the need for adjoining rooms". Clerk moved us down two floors and after lugging luggage back to elevators and down the hall to the new rooms found that she had programmed both sets of room keys to the same room. We could open one room but not the other and of course the connecting door to the locked room was secured from the inside. So once again made another trip back to the front desk and informed the clerk who we now have nicknamed "Nurse Ratchet" what the problem was only to be met with what I can only describe as an angry attitude for being such a bother. This was something right out of a movie. Truly and unbelievable experience. Oh, and one final thing....the internet was out for our entire stay.

2

Rusty

Jan 18, 2024

·

Stayed 1 night

Clarence at the front desk was very rude and disrespectful. Stood at front desk over 45 minutes waiting to check in with no help. Asked to speak with the manager and Clarence refused to go get him for me. Finally told Clarence to cancel my reservation and he started “go on line and do it yourself”. After leaving called to speak with the manager and his attitude was no better. Would never stay at this establishment

6

melissa

Mar 15, 2025

·

Stayed 1 night

Front desk check in person was rude and arrogant

6

Annette

May 2, 2024

·

Stayed 2 nights

Housekeeping never came and cleaned our room or supplied us with clean towels. When we went to get our own towels, they told us they had to be delivered so we had to wait another hour floors need to be cleaned.

10

Jason

Jun 30, 2025

·

Stayed 1 night

Beautiful, small town. Located right on the Ohio River. Plenty of parking for cars, motorcycles and semis. The staff was more courteous and accommodating than anywhere I’ve stayed. They set the example. Shower and bathroom were roomy, sanitary, and in good, working order. No idea what eco-friendly is supposed to mean in the ratings. So, that part got a 3 star.

2

Roseann

Oct 15, 2025

·

Stayed 1 night

Very disappointed in the hotel. On check in we received a key that didn’t work and had to go back to the desk for a key that worked only to find the room hadn’t been cleaned. While waiting for the room to be cleaned we found that the one of 2 restaurants were open. We should have gone to McDonald’s for a cheaper hamburger. Casino was disappointing no servers around…drinks were not available. I will not be going to this one again.

10

Avis

Feb 1, 2025

·

Stayed 1 night

Staff were very helpful!

8

daniel

Aug 18, 2025

·

Stayed 1 night

I think it’s gouging the consumer to charge $15 to check in 2 hours early. The hotel wasn’t even half full. Definitely will not return

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AI-generated summary based on recent guest reviews

Location

Riverfront setting near downtown Metropolis and the Superman attractions; parking is straightforward and the property is easy to find. Outside the casino, the town offers limited activities, and some travelers drove to Paducah for more options.

Related guest reviews

6

Cindy

Mar 11, 2025

·

Stayed 2 nights

Close to Superman and a few restaurants.

10

Jennifer

Jul 7, 2024

·

Stayed 1 night

We had room overlooking the ohio river and it was pretty because we could also see the bridge. The hotel smelled nice, had ample parking, and was within walking distance to downtown. Friendly staff as well.

6

Alexander P

Aug 6, 2025

·

Stayed 1 night

Great stay but no way to get to the airport. The uber dropped me off but they are outside the pickup area

10

Jason

Jun 30, 2025

·

Stayed 1 night

Beautiful, small town. Located right on the Ohio River. Plenty of parking for cars, motorcycles and semis. The staff was more courteous and accommodating than anywhere I’ve stayed. They set the example. Shower and bathroom were roomy, sanitary, and in good, working order. No idea what eco-friendly is supposed to mean in the ratings. So, that part got a 3 star.

10

Karen

Apr 10, 2024

·

Stayed 1 night

Easy walk to supermuseum and shops. Great river view.

8

Kim

Oct 3, 2025

·

Stayed 1 night

Rooms were nice except carpet was old and stain but everything else was very nice and clean. Room was overlooking the river. Enjoyed watching barges go by.

10

David

Feb 23, 2023

·

Stayed 1 night

easy parking, clean, great staff, attached to casino

8

Nicole

Apr 8, 2024

·

Stayed 1 night

Very nice hotel and rooms. However, aside from the casino, the town doesn't offer much for activities. Tons of fast food, but not much else.

8

Sandra

Oct 23, 2024

·

Stayed 1 night

Was a great stay for an overnight on the road south.

10

Stephen

May 23, 2025

·

Stayed 3 nights

The hotel was great. Very clean and very friendly staff. We had fun at the casino. The town itself is very outdated and kind of old. We had to go to Paducah Kentucky for things to do.

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Dining

Dining is limited, with restaurants often closed midweek and breakfast frequently unavailable; there is no room service. When open, Bridges receives positive reviews, though some found prices high.

Related guest reviews

8

nancy

Jul 24, 2024

·

Stayed 1 night

There is only 2 restaurants . Only one open during our visit. Second one only open Thursday thru Sunday. Most casinos have great dining options. There was nothing open in the morning, not even a cafe for coffee and a breakfast sandwich. Had to find and drive to one. Room was very nice.

8

adalberto

Sep 12, 2024

·

Stayed 3 nights

No room service at all it’s no availability during your stay.

6

Nancie

Mar 14, 2024

·

Stayed 1 night

Room was beautiful. But no dining service M-Th. I was hoping to get a reasonably priced casino prime rib and:1) there was no prime rib on Sun night, and 2) even if there were, it woukd have been $46! Had a pricey lower cost meal, no breakfst options in the morning. Disappointed.

8

Gerald

Feb 7, 2025

·

Stayed 1 night

Good stay but a little misleading on restaurant in Expedia. Weird snack bar food and when I saw who was manning the snack bar, opted to walk down the street.

8

Pamela

Feb 10, 2023

·

Stayed 2 nights

We enjoy Harrah’s but since CoVid there is no longer a restaurant or water in your room. The restaurant is open for the weekend but we come early in the week.

10

Todd

Aug 11, 2025

·

Stayed 3 nights

Overall, the stay was very good. The restaurant and bar downstairs is amazing and Gina that works in the bar is a really great employee. I do think they need to get their clean towel and trash policy down. I would say for a multiple night guest like we were you should at least come in each day and take the trash.

6

Tom

Oct 4, 2025

·

Stayed 1 night

Stopped for an evening passing through. Saw a review about craps dealers not knowing their responsibilities well and I have to agree. They weren't paying attention and wrongfully paying or not paying bets correctly. Also, why is the restaurant closed on weekdays! Drive 12 hours and you're tired and hungry but restaurant closed and no microwave in the room. The cafe counter was the only food option.

10

Brandi

Apr 3, 2023

·

Stayed 1 night

It was a great trip! The Bridges Dining Restaurant was amazing!

8

Teddy

May 22, 2025

·

Stayed 1 night

It needs a better restaurant and dining choices.

10

Darrell watson

Aug 5, 2024

·

Stayed 1 night

Nice big room, beds were small for queens, The restaurant downstairs was wonderful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$113
February	$120
March	$154
April	$284
May	$119
June	$135
July	$136
August	$114
September	$104
October	$114
November	$212
December	$131

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $142	16 $54	17 $102	18 $147	19 $174
20 $92	21 $113	22 $113	23 $128	24 $128	25 $411	26 $411
27 $112	28 $102	29 $102	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
				1 $102	2 $147	3 $174
4 $102	5 $102	6 $102	7 $102	8 $102	9 $147	10 $191
11 $102	12 $102	13 $102	14 $100	15 $93	16 $134	17 $158
18 $93	19 $93	20 $93	21 $93	22 $93	23 $134	24 $174
25 $93	26 $93	27 $93	28 $93	29 $93	30 $253	31 $253

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe King Room

Deluxe Room, Riverview, 2 Queens

Luxury Room, 1 King

Room Type Assigned on Arrival

Deluxe King Room with River View

Deluxe Room, 2 Queens

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

FAQs about Harrah's Metropolis Hotel & Casino - A Caesars Rewards Destination

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Prices for upcoming dates