Name: Baymont by Wyndham Metropolis
Address: 203 E Front St, Metropolis, Illinois, United States of America, Metropolis, Illinois, US
Rating: 6.28

What guests think

At Baymont by Wyndham Metropolis, reviewers most often describe a dated property with the pool and hot tub frequently closed, wide variation in cleanliness from spotless to filthy, and a convenient location near Harrah's Casino and downtown attractions.

In rooms, guests report weak showers or no hot water, small bathrooms and minimal furnishings, but several say the beds are comfortable and a few liked the in room jetted tubs. Service feedback is mixed, ranging from friendly, helpful staff to rude or absent front desk, long waits, and unexpected deposits or charges. Some also mention noise and a rowdy feel in the parking area at night. Expect a budget stay with notable trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many reviews report the pool and hot tub closed or in disrepair. The property and common areas are dated and in poor condition, with parking areas that can feel unwelcoming.

Related guest reviews

8

Ronald

Feb 5, 2024

·

Stayed 1 night

Showing age Needs updating No pool

4

Rick

Dec 7, 2023

·

Stayed 1 night

If you just need a cheap motel to get by for the night, it's o k... I wouldn't take my family here.. Pool was shut down.. Slim pickens for breakfast.. Cheap price equals cheap motel..

8

Jennifer

Apr 21, 2024

·

Stayed 1 night

I brought my mom to gamble for her 74th birthday. It was pleasant that we could walk to the casino. It was unfortunate that the property was run down and the pool was down for maintenance. The staff were very nice and it appeared to be clean for the most part. For a one night stay it was sufficient. I’d probably stay there again. The fridge was broke in our room. I reported it when we left.

4

Katelynn

May 4, 2024

·

Stayed 1 night

The pool was out of service and the power went off for 5 hours.

6

Jason

Oct 4, 2023

·

Stayed 1 night

Stayed one night at this hotel. Overall, it is an inexpensive hotel. The facilities are rundown and I am not sure when the pool pictures they share were taken but it was long, long ago. (At the time of my review, the pool is in complete disrepair.) Service was fine. The room was…okay. Dated decor. Carpet in desperate need of replacement. The “desk” is really a small square table with a hard back restaurant style chair, not a desk or desk chair. The lamp near the desk has a thoroughly rusted bottom. The WiFi was actually okay, allowing me to watch a movie on my laptop. The AC worked well but it is also clear it has not been cleaned underneath it in quite awhile and I suspect it is leaking. The bathroom was okay. Hotels tend to never have great water pressure and this was not an exception. The parking lot, like the whole facility, needs some work and feels pretty unsafe at night.

4

Randy

Feb 26, 2024

·

Stayed 1 night

Phone in room did not work. No pool or hot tub closed.

10

Stacie R

Jul 3, 2023

·

Stayed 3 nights

The staff was friendly. Everything we needed was available. If you go for the 4th of July Fireworks, the city puts them off right next to the hotel! It was awesome! So much within walking distance! Go see the Superman Statue and museum!!! We were there for the Pro/AM Archery Tournament! Close to the venue as we could get, definitely enjoyed it! Wish the pool had been open 😩

2

Kelli

Nov 12, 2023

·

Stayed 1 night

The whole place looked deserted. Walked in and the "pool and hot tub" werw drained and grwwn in the bottom. Literally hurt my stomach making me feel uncomfortable and NOT SAFE left without even seeing our room for safety reasons!

2

Kevin

May 28, 2024

·

Stayed 1 night

Very run down hotel. I had holes in my shower. The shower felt like a mist. Had a funky smell. Pool was damaged and closed.

10

melinda

May 1, 2024

·

Stayed 1 night

They need to fill pool and hot tub… place would be so much better…

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Cleanliness

Cleanliness is inconsistent, with many guests noting dirty rooms, strong odors, stained linens and carpets, and occasional pests, while a smaller number found their rooms very clean. Housekeeping lapses like unwashed towels or no service during multi night stays are reported.

Related guest reviews

2

John

Apr 9, 2024

·

Stayed 1 night

Dirty, hair on floor toilet uncleaned sheets stained bathroom lights did not working was told to use heat lamp timer so when your in the shower the light times out and your in the dark tv so Dim you could not see with lights on heated indoor pool empty paid 189.00 for a night looks like a 39.00 dump run away from this place

2

Eric

Jun 6, 2024

·

Stayed 1 night

Woof. Do not trust the pictures on the site. Do however trust the bad reviews, I should have looked before I booked. As we pulled in with random people walking through the parking lot that was mostly empty of cars, and caution tape across a section of the motel that looked like a car had driven into the wall (?!?), i knew i had made a mistake. If it was the opening of a movie I would have yelled at the screen for them to not stop there. The whole lobby and hallways reeked of undiluted cleaning chemicals (i have no idea how they made it smell so intense for so long), and our room smelled like cat pee. Old old old carpet that for SURE has been there when this place opened in 1989? Dark, dirty, and creepy. The sheets and towels seemed clean, thank goodness, Everything else however was just, ick. Someone put this place out of its misery.

2

Douglas

Oct 20, 2023

·

Stayed 1 night

Check in wasnt so bad. The room was in need of a good cleaning. There was marks on the walls and stains on one of the beds and certains. There was a dead cockroach in one of the pictures on the wall. Trying to check out the counter was un attended. I called the front dest phone just to hear it ring. After an hour a staff personal finally appeared. With no apology for any issues i leave you this note......

6

Raquel

Aug 24, 2023

·

Stayed 1 night

Room was full of mold that instantly hit you as you walked in. Floors and couch had stains. Bathtub/shower was atrocious.

6

Kimberly

Feb 21, 2023

·

Stayed 1 night

I hate to leave a negative review as I feel too many people leave only negative reviews. We chose this hotel based on it being budget friendly. We are fine with older facilities and minimal amenities. We just needed a place to shower and rest. The employee that checked us in was polite and offered all the info we needed. But when we opened the door to our room…wow! It was dirty! the carpet was stained. We could get over that but the vanity had a brown crusty substance on it that I scrubbed off with sanitizing wipes. One sink would not drain at all. There were spider webs/dust balls hanging from the ceiling. None of the cups were sealed in plastic for sanitary safety. If you can overlook these issues, it is budget friendly but we personally will not be going back. We will think twice before reserving a room at another Baymont

2

Dustin

May 30, 2024

·

Stayed 1 night

We walked in and the smell of drugs hit us in the face. We saw stains all over the sheets and lamp shades we cleaned what we could. They asked for a deposit witch the hotel site didn't say anything about. I had already paid for the room on line and couldn't get my money back so I gave the deposit. Did nothing wrong no smoking or extra ppl in the room nothing I wait a few days and call about my deposit and they said that there was a cigarette but in the trash can so they kept the deposit. They had no ashes trays outside the door so I threw it away when I got to my room. Their was no ashes anywhere but just cause that butt they stole that 100 $ from me. I only stayed their to get away from big storms we had and I had no power.

2

richard

Jun 29, 2023

·

Stayed 1 night

There were bed bugs that woke me up because they were crawlings on my leg

6

melinda

Feb 6, 2024

·

Stayed 1 night

Very clean

2

Kevin

May 28, 2024

·

Stayed 1 night

Very run down hotel. I had holes in my shower. The shower felt like a mist. Had a funky smell. Pool was damaged and closed.

2

Leah

Apr 7, 2024

·

Stayed 4 nights

I had to wash the sheets and clean the entire room it hadn’t even been vacuumed and it was filthy. Not worth the amount for the slummy-ness of what you’re getting

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Rooms

Rooms are dated with minimal furnishings and recurring maintenance issues such as weak or unreliable showers and occasional lack of hot water, though several guests found the beds comfortable. A few appreciated in room jetted tubs, but some reported noise from neighboring rooms or outside.

Related guest reviews

10

Jennifer

Jan 1, 2024

·

Stayed 2 nights

This place had a lot of bad reviews but decided to try it. Got a king suite with a hot tub in the room. First floor. We were pleastly surprised. It was really clean except for like stains on the couch, bathroom towels alittle stained. Yes it needs updating but for the price it was a good deal. Bed was comfy. Casino right across the street. Dog friendly also.

10

Jessica

May 27, 2024

·

Stayed 2 nights

We actually really enjoyed our stay here. Staff was friendly. Room was good and cleaned bed and jetted tub was amazing. I proposed to my boyfriend the last night room looked amazing that night.

6

Jason

Oct 4, 2023

·

Stayed 1 night

Stayed one night at this hotel. Overall, it is an inexpensive hotel. The facilities are rundown and I am not sure when the pool pictures they share were taken but it was long, long ago. (At the time of my review, the pool is in complete disrepair.) Service was fine. The room was…okay. Dated decor. Carpet in desperate need of replacement. The “desk” is really a small square table with a hard back restaurant style chair, not a desk or desk chair. The lamp near the desk has a thoroughly rusted bottom. The WiFi was actually okay, allowing me to watch a movie on my laptop. The AC worked well but it is also clear it has not been cleaned underneath it in quite awhile and I suspect it is leaking. The bathroom was okay. Hotels tend to never have great water pressure and this was not an exception. The parking lot, like the whole facility, needs some work and feels pretty unsafe at night.

2

melinda

Apr 11, 2024

·

Stayed 1 night

Not very updated and no hot water In shower

8

Sandra

Apr 12, 2024

·

Stayed 1 night

Our room had a horrible odor. Probably due to very old carpet. Bed was comfortable but once trying to sleep there was so much noise outside our room and above. Someone was slamming doors and then also continual jumping above us.

8

Sheila

Mar 3, 2024

·

Stayed 1 night

No hot water. Shower dripping, toilet stool not secured down. Limited variety for complimentary breakfast.

6

Jean

Feb 10, 2023

·

Stayed 1 night

The room we were given had a leaking toilet and the sink must have had a clog because it drained real slow.

6

Miami

Jul 8, 2024

·

Stayed 2 nights

Showers didnt work properly, holes all over walls in room, poor maintance upkeep in the room and terrible around the outside of facilities

2

Kevin

May 28, 2024

·

Stayed 1 night

Very run down hotel. I had holes in my shower. The shower felt like a mist. Had a funky smell. Pool was damaged and closed.

6

Anne

Apr 14, 2024

·

Stayed 2 nights

The entire building was somewhat in need of internal repair. Facilities were older but beds were comfortable. Rooms were minimal in furnishings and rather small, especially the bathroom. Nothing in the area of hospitality.

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Service

Service is mixed: some guests found staff friendly and check in easy, but many cite rude or absent front desk, long waits, and confusion or extra deposits and charges.

Related guest reviews

2

joe

Dec 31, 2022

·

Stayed 19,356 nights

the property is out dated advertise with breakfast and pool neither one was real no one told me i had to flip a switch in order to work the frig and microwave you call the front desk no one answered the phone my wife and i will never stay there again

2

Scott

Jan 11, 2024

·

Stayed 1 night

Double charged for room. Horrible service

2

Carrie

Mar 25, 2024

·

Stayed 1 night

We tried to check in and nobody was at the desk. Then we were told we had rooms but no tv’s. Hotel smelled like sewer. We refused our room and went to stay at Harrah’s. While the desk clerk was kind we couldn’t even understand him. Would not recommend this location.

4

matthew

Dec 4, 2023

·

Stayed 2 nights

The place was a dump, and they extra charges on my credit card that they didn't tell me about

2

William

Sep 27, 2023

·

Stayed 2 nights

Do not book this motel, In it's day it was very nice, as we have had stayed there before. It is so run down that a complete destruction of the motel and a new one built in its place needs to be done. I was also charged an extra $44.00 dollars for a so called No Smoker Room charge, was not informed about this charge. My charge card company informed me of the transaction, I went to the front desk to find out about the charge and was told that I would get a credit back after the room was inspected for smoking when I checked out. Another hassle trying to get my deposit back. Please do not even think about staying here. The same old story, you get what you pay for. I will be talking with the Metropolis Chamber of Commerce about this place.

6

Jeffery

Dec 19, 2023

·

Stayed 1 night

Having no hot water in the morning is too hard to ignore. The check-in clerk was cheerful, and the breakfast better than expected, but the overall experience did not end well. Brrrrrrrr.

8

Rebecca

May 2, 2024

·

Stayed 3 nights

Nice helpful staff

4

Dustin

Jun 9, 2024

·

Stayed 2 nights

It was by the Harrah's Casino...housekeeping was rude and so was the kid working the front desk last nite...manager was an okay guy...definitely will not stay here again!

4

Larry

Dec 14, 2022

·

Stayed 19,339 nights

Upon arriving the desk attendant wanted $100 cash deposit on a room that was a train wreck! Power outlets didn't work, toilet ran constantly, drains were very slow, blood stains on the carpet, semen stains on the ottoman and the refrigerator didn't work. Upon checking out I told desk attendant about room condition and that is when I was informed that there was a light switch to turn on the refrigerator. Total dump needing updated 20years ago. Will NOT go back!!

6

Ronald

Nov 23, 2023

·

Stayed 1 night

Started out good. Reserved 3 rooms for 12 people. 6 kid, 6 adults. Went down for breakfast and the front desk guy was rude because we asked if there was any more food. Acted like we were bothering him

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Location

Location is convenient for Harrah's Casino and downtown, with several guests appreciating the easy walk and access. Some mentioned the area and parking lot can feel rowdy or unsafe at times, and it is a distance from the interstate.

Related guest reviews

8

Jennifer

Apr 21, 2024

·

Stayed 1 night

I brought my mom to gamble for her 74th birthday. It was pleasant that we could walk to the casino. It was unfortunate that the property was run down and the pool was down for maintenance. The staff were very nice and it appeared to be clean for the most part. For a one night stay it was sufficient. I’d probably stay there again. The fridge was broke in our room. I reported it when we left.

6

Jason

Oct 4, 2023

·

Stayed 1 night

Stayed one night at this hotel. Overall, it is an inexpensive hotel. The facilities are rundown and I am not sure when the pool pictures they share were taken but it was long, long ago. (At the time of my review, the pool is in complete disrepair.) Service was fine. The room was…okay. Dated decor. Carpet in desperate need of replacement. The “desk” is really a small square table with a hard back restaurant style chair, not a desk or desk chair. The lamp near the desk has a thoroughly rusted bottom. The WiFi was actually okay, allowing me to watch a movie on my laptop. The AC worked well but it is also clear it has not been cleaned underneath it in quite awhile and I suspect it is leaking. The bathroom was okay. Hotels tend to never have great water pressure and this was not an exception. The parking lot, like the whole facility, needs some work and feels pretty unsafe at night.

8

Brian

Mar 16, 2023

·

Stayed 1 night

Near Casino

6

Rebecca

Apr 28, 2024

·

Stayed 2 nights

The place was okay, but there were people in their cars in the parking lot that were just hanging out for hours. Others were at the doorway being loud and had a rowdy feel. Immediately around the hotel was large parking lots with little landscaping. It was okay.

8

Karen

Aug 3, 2023

·

Stayed 1 night

Comfortable bed,good air conditioning, easy walk to casino. No frills but good for budget.

10

Kim

Apr 24, 2023

·

Stayed 1 night

Just an overnight stay to break up a longer trip. Very good location. Easy to find.

6

Bonnie

Jan 23, 2023

·

Stayed 1 night

We were passing through town and wanted to stay one night near the casino. This hotel is dated but was clean. It was fine for a good night's sleep and shower.

10

Stacie R

Jul 3, 2023

·

Stayed 3 nights

The staff was friendly. Everything we needed was available. If you go for the 4th of July Fireworks, the city puts them off right next to the hotel! It was awesome! So much within walking distance! Go see the Superman Statue and museum!!! We were there for the Pro/AM Archery Tournament! Close to the venue as we could get, definitely enjoyed it! Wish the pool had been open 😩

6

Thomas

Apr 15, 2024

·

Stayed 1 night

This is an old and tired motel, set far away from the interstate next to a casino. Its low rates reflect the fact that it is near the end of its time. The location makes it handy for casino traffic and for downtown Metropolis, if that is your destination.

4

Dustin

Jun 9, 2024

·

Stayed 2 nights

It was by the Harrah's Casino...housekeeping was rude and so was the kid working the front desk last nite...manager was an okay guy...definitely will not stay here again!

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Dining

Breakfast is frequently unavailable or very limited, with several guests noting misleading advertising about included breakfast; a few found it acceptable.

Related guest reviews

2

joe

Dec 31, 2022

·

Stayed 19,356 nights

the property is out dated advertise with breakfast and pool neither one was real no one told me i had to flip a switch in order to work the frig and microwave you call the front desk no one answered the phone my wife and i will never stay there again

4

Rick

Dec 7, 2023

·

Stayed 1 night

If you just need a cheap motel to get by for the night, it's o k... I wouldn't take my family here.. Pool was shut down.. Slim pickens for breakfast.. Cheap price equals cheap motel..

4

Helen

Jan 20, 2023

·

Stayed 1 night

The property is dated we had to use butts to charge our phones. The pool was drained and not open they did not serve breakfast. They had cable but not local so you couldn't watch a CBS football game. It's cheap and a place too rest your head. Big holes in the wall where maybe art used to be hung. The furniture was very dated as well.

2

Erik

May 21, 2024

·

Stayed 1 night

What a disappointing stay. I booked a suite with hopes of a nice room. Instead I got the farthest away room from the lobby where all the pot smokers hang out. The beautiful pool that is highlighted in the listing is closed for the entire summer along with the hot tub. The continental breakfast was just as disappointing. Nasty, nasty, nasty.

6

Jeffery

Dec 31, 2022

·

Stayed 1 night

The check-in clerk was nice, and he gave me a king bed which was comfortable. Outside of the room itself the hotel seemed run down (empty indoor pool for example) rather like the town/area. Bathroom amenities were better than expected, but the complete lack of breakfast offset that.

8

Larry

Dec 5, 2022

·

Stayed 19,329 nights

showing lot of wear and tear no continental breakfast

8

Sheila

Mar 3, 2024

·

Stayed 1 night

No hot water. Shower dripping, toilet stool not secured down. Limited variety for complimentary breakfast.

6

Jeffery

Dec 19, 2023

·

Stayed 1 night

Having no hot water in the morning is too hard to ignore. The check-in clerk was cheerful, and the breakfast better than expected, but the overall experience did not end well. Brrrrrrrr.

6

Michael

Jan 7, 2023

·

Stayed 19,363 nights

Advertising as having breakfast included, did not have breakfast. Misleading advertising.

6

Ronald

Nov 23, 2023

·

Stayed 1 night

Started out good. Reserved 3 rooms for 12 people. 6 kid, 6 adults. Went down for breakfast and the front desk guy was rude because we asked if there was any more food. Acted like we were bothering him

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About this property

Location

Room options

Studio Suite, 1 King Bed

Standard Room, 1 King Bed

Double Room, Accessible

Double Room, 2 Double Beds

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Baymont by Wyndham Metropolis

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