Name: Homewood Suites by Hilton Indianapolis Northwest
Address: 4140 West 94th Street, College Park, Pike, Indianapolis, Indiana, United States of America, Indianapolis, Marion County, US
Price range: $125–$369 per night
Rating: 8.2

What guests think

Reviews of Homewood Suites by Hilton Indianapolis Northwest highlight spacious suites with in-room kitchens and frequently friendly, accommodating staff, alongside praise for the complimentary breakfast, but they also report recurring maintenance issues and inconsistent cleanliness across rooms and common areas.

Several guests encountered closed, dirty, or overly chlorinated pools and nonworking hot tubs, plus occasional broken elevators or key systems. Traffic noise from the adjacent highway is noted in multiple rooms, though others appreciate the convenient location near restaurants and shopping. Overall, good value with fluctuating quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub frequently closed, dirty, or not fully functioning; some guests did enjoy them when available. Other facility issues include occasional broken elevators or ice machines, strong pool chemicals, and a small gym, while a patio and easy parking are positives.

Related guest reviews

4

Christopher

Feb 21, 2025

·

Stayed 3 nights

Stayed at this place because it came with high ratings. It should not be highly rated. Pool is a mess, hot tub is empty. Breakfast was decent. I left my therapeutic pillow there with a distinct pillowcase on it from home. Called about it the day I left and somehow no one can find it after 3 days of calling. I let the manager know my displeasure and they seem to not really care and want to do anything about it. Poor service. Disappointed to say the least.

8

glen

Aug 10, 2024

·

Stayed 1 night

Room was very spacious. Shower door didn’t slide close as it was suppose to. Breakfast was great. Pool water appeared cloudy and jets in hot tub did not work.

6

Amanda

Aug 24, 2025

·

Stayed 3 nights

Stayed here with my toddler for a few nights while visiting family. Emani was especially kind and helpful. The room itself however was unimpressive. The kitchenette was okay and so was the bed and vanity area. However the ceiling fan in the room over the bed was clearly not balanced and rocked precariously back and forth, it made me nervous that it would fall on me and my toddler. I let the front desk know and they said they'd tell maintenance but nothing ever happened. There were also holes in the wall, unfinished or broken tiles with sharp edges in the bathroom that i had to watch to ensure my toddler didn't get cut on them, and mold in the shower. I was hoping to have fun with her in the pool as well but it clearly hasn't been cleaned in ages. At least the breakfast was good, but it doesn't make up for the overall disappointing stay. :/

4

Carrie L

Jul 5, 2024

·

Stayed 2 nights

The key cards in the doors were broken most of the stay. The ice machine was broken. The elevator broken. Not a good stay.

4

Sandra

Aug 13, 2024

·

Stayed 2 nights

Pool was pretty bad way too much chlorine and dirty , rooms outdated and torn up

6

Mayah

Mar 25, 2025

·

Stayed 2 nights

Pool was super dirty, dings in the wall in the room, asked for a crib didn’t get it

4

Patricia

Aug 10, 2025

·

Stayed 2 nights

Our room was in need of some serious maintenance. Lock on top of door was broken, closet door was leaning against the wall inside of the closet, shower curtain did not close, blackout curtains did not block light from parking lot, carpet was sticky in areas. Also, we had to get room keys recoded. Pool in horrible condition.

6

Amy

Jul 24, 2024

·

Stayed 3 nights

It had so much potential, most of which can be remedied. Layout of room was great, but air conditioner blew directly on sofa, making it hard to sit there. The bed was slightly saggy, and I awoke with a stiff neck and back every day. The bathroom sink didn't drain well, so the sink filled when using it. The key maker was broken for our entire 3-night stay, so someone had to let us in each time. Some of the staff was very nice about it, others less so. The pool was closed for maintenance. But the room was clean! And we loved having a kitchen.

4

Mark

Dec 8, 2024

·

Stayed 2 nights

Space felt a bit dirty and unclean. Also the hot tub was broken.

6

Kathryn

Jul 21, 2024

·

Stayed 1 night

Receptionists were not the friendliest at first. Took time to check in because of the Microsoft outages. Room was clean. The downside was the pool was closed.

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Cleanliness

Feedback on cleanliness is mixed: many found rooms clean, but recurring reports mention dirty or smelly elevators, mold or grime in bathrooms, stained furnishings, and lingering odors (including smoke and pet smells). Housekeeping consistency varied, with some stays not serviced as requested.

Related guest reviews

6

Amanda

Aug 24, 2025

·

Stayed 3 nights

Stayed here with my toddler for a few nights while visiting family. Emani was especially kind and helpful. The room itself however was unimpressive. The kitchenette was okay and so was the bed and vanity area. However the ceiling fan in the room over the bed was clearly not balanced and rocked precariously back and forth, it made me nervous that it would fall on me and my toddler. I let the front desk know and they said they'd tell maintenance but nothing ever happened. There were also holes in the wall, unfinished or broken tiles with sharp edges in the bathroom that i had to watch to ensure my toddler didn't get cut on them, and mold in the shower. I was hoping to have fun with her in the pool as well but it clearly hasn't been cleaned in ages. At least the breakfast was good, but it doesn't make up for the overall disappointing stay. :/

4

Mark

Nov 20, 2023

·

Stayed 4 nights

The front desk staff were amazing! Very kind and courteous. The main problem was the smell of dog that permeates the bedding, floor etc. We are aware of your pet-friendly policy but it should not be at the expense of paying guest. The breakfast was lack luster, especially the oatmeal. Very disappointing for the Hilton brand.

2

David

Nov 7, 2023

·

Stayed 2 nights

Had tried to request early check in prior to the trip and was told to communicate with the hotel. Tried again on the day via chat and then direct call and was informed that no rooms at all were ready and that the desk was waiting for a list from housekeeping. Eventually able to check in AFTER official check in time, others were also waiting in the lobby past check in time due to the list not having been received!!! We booked as we had been previously impressed but now feel inclined to try elsewhere next time. Room smelled musty and none of the dresser drawers would stay shut which meant having to avoid walking into the open drawers taking up space at the end of the bed!

2

Daniel

Feb 1, 2023

·

Stayed 1 night

Sits right next to the Highway and is extremely loud. Room absolutely reeks of cigarettes..disgusting

4

Shannon

Oct 30, 2024

·

Stayed 1 night

We originally had one room. The keys didnt work because the battery in the door was dead. So then we go to another floor/room. The toilet didnt flush and the light switch in the bathroom did not work. Then we were moved to another room as a free upgrade. One bedroom suite. The shower door would barely budge. My husband had to open it for me. The entire track of the shower door was fikthy and had calcium build up and a dead stink bug. The bedroom t.v. also didnt work!

10

DeVontae

Oct 13, 2025

·

Stayed 1 night

Absolutely fun time. Staff were great. Breakfast was awesome. Everything was clean. Will def come back when in Indianapolis in the future.

6

April

Mar 10, 2024

·

Stayed 1 night

The highway noise is very loud in the rooms. There was a used toothbrush next to the bed, not sure how that was missed. Floors didn’t appear to have been swept. Bed was hard and uncomfortable. Would not stay here again.

2

William

Aug 22, 2025

·

Stayed 3 nights

Worse experience ever. They never cleaned our room, never brought clean towels, etc. Called the front desk6-8 times, but no one answered the phone. Food (breakfast) was inedible. Coffee and juice were good. Killed a roach on bathroom wall. Check-in and checkout I had to search all over the 1 st floor to find someone to check me in. One day I personally requested clean towel and clean room. The front desk assured me they would make sure it happened( about one PM). Nothing was done when I returned at 6pm. Could not find any person in or around the front desk to talk to. Called the front desk 4 more tomes….. no one ever answered the phone, so I left messages but they were ignored. Finally at 9;50 PM someone arrive at our door with clean towels. Request that the following someone clean our room, make the bed, and take away all the used towels and washcloths. No one showed up. I could go on but what’s the use. Your ratings for this hotel are so exaggerated. I don’t plan to rely Hotels.com help select or reserve lodging.

6

Jon

Aug 19, 2025

·

Stayed 2 nights

Maids never knocked before they open the door, one of the elevators smelled like cat urine. No water fountains worked. There was no water in the gym cooler.

4

Geoffrey

Aug 18, 2025

·

Stayed 2 nights

The elevator smelled foul, and there was a significant amount of food spilled in it that was not cleaned up in the three days I was there. The room was dingy, the bed lumpy. Couldn't wait to leave.

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Rooms

Rooms are generally spacious suites with full kitchens and comfortable layouts, but many report maintenance issues such as broken ceiling fans or fixtures, HVAC problems, and worn furnishings, plus notable highway noise in some rooms. Bed comfort varies from soft to sagging or hard.

Related guest reviews

8

Linda

Jul 19, 2025

·

Stayed 1 night

Nice room layout with full kitchen with dishes, dining table, couch, desk, walk-in shower. There is a ceiling fan - nice touch if it wasn’t broken. Room A/C and hot water temp in shower adequate but not great. Would return.

6

Sandra

Aug 12, 2025

·

Stayed 2 nights

I could not get the air conditioner to go below 76 degrees so it was uncomfortable sleeping. The elevator smelled like urine (it is a pet hotel). The breakfast was luke warm at best, but good otherwise. The stay was fine. The only big thing for me was the air conditioning.

8

glen

Aug 10, 2024

·

Stayed 1 night

Room was very spacious. Shower door didn’t slide close as it was suppose to. Breakfast was great. Pool water appeared cloudy and jets in hot tub did not work.

6

russell

Jan 24, 2024

·

Stayed 1 night

When we arrived the room was great but after a couple of hours we realized it was getting cold in the living room and realized the the heater for the room was not working. There is no way someone didn’t know it. i as was traveling with a handicap so moving room would be exhausting so we used more blankets.

10

Terrence

Apr 13, 2025

·

Stayed 3 nights

I didn’t like the fact on my last night there get in The bed for the night and the bed broke down leaning from one side had to sleep like that for the night.

10

Colleen

Dec 14, 2025

·

Stayed 1 night

We had a fantastic family suite that was equipped with a full kitchen, it was wonderful, and saved us money because most of us are gluten-free so we were able to make our food there.

6

Amy

Jul 24, 2024

·

Stayed 3 nights

It had so much potential, most of which can be remedied. Layout of room was great, but air conditioner blew directly on sofa, making it hard to sit there. The bed was slightly saggy, and I awoke with a stiff neck and back every day. The bathroom sink didn't drain well, so the sink filled when using it. The key maker was broken for our entire 3-night stay, so someone had to let us in each time. Some of the staff was very nice about it, others less so. The pool was closed for maintenance. But the room was clean! And we loved having a kitchen.

4

Shannon

Oct 30, 2024

·

Stayed 1 night

We originally had one room. The keys didnt work because the battery in the door was dead. So then we go to another floor/room. The toilet didnt flush and the light switch in the bathroom did not work. Then we were moved to another room as a free upgrade. One bedroom suite. The shower door would barely budge. My husband had to open it for me. The entire track of the shower door was fikthy and had calcium build up and a dead stink bug. The bedroom t.v. also didnt work!

10

Craig Mischke

Dec 6, 2024

·

Stayed 1 night

This hotel is one of those stays that you would hope to find at every hotel but don’t. Aside from being right next to the highway, (noise) the room was clean spacious and comfortable. If you like a soft bed your in for a treat. That’s hard to find. The breakfast was excellent. Compared to all the other hotels and stays I’ve had over the years I actually felt like I got more then what I paid for.

10

Michael

Sep 29, 2025

·

Stayed 2 nights

Great breakfast & big rooms

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Service

Service is frequently described as friendly and accommodating, but responsiveness and reliability vary: several guests reported difficulty reaching staff, delayed or problematic check in, missing requests (like cribs or housekeeping), and occasional billing issues with third party bookings.

Related guest reviews

4

Margaret

Aug 19, 2024

·

Stayed 2 nights

We paid extra for breakfast. No breakfast or coffee was provided. The breakfast person was a no show was the excuse. The front desk person told me to make coffee in my room except part of the coffee pot was missing. No partial refund was offered by management. Very unprofessional staff and poor experience.

6

Rosemary

Jun 23, 2024

·

Stayed 1 night

The staff was lovely and helpful, and the facility was clean and inviting. But the corporate operations need to do something to smooth the acceptance of payments from third parties like Expedia and Hotels.com. Our payment was noted on the hotel system as “declined,” and if I hadn’t pushed on the problem I would have likely been double-charged, through no fault of the desk clerk who was simply trusting what the system told him. Luckily his supervisor stepped in and had experience with how to resolve the issue, and after about 10 minutes of wrestling with the program she got us a solution that should keep the double billing from happening (confirmation later, when we can see it reflected on our credit card statement). Again—no complaints about the hotel staff, but I use Hotels.com to make things easier, and the whole experience was not easy for anyone.

6

CINDY

Aug 24, 2024

·

Stayed 1 night

I have stayed at this property dozens of times over the years. It's still in decent condition but it needs a little TLC. More concerning than that is their staff. They either need to train their employees on customer service or replace them.

4

Nicholas

Aug 26, 2024

·

Stayed 3 nights

Keys kept getting desactivated. Receptionist that was there on Saturday was terrible. She may needs to learn about customer service. Will not be returning back

4

Sarah Jean

Jul 1, 2025

·

Stayed 1 night

Room was not available when I arrived. I was not informed beforehand. They wanted to move me to the hotel down the street. Eventually they accommodated me with a room. I'm definitely unhappy with this experience. I was traveling alone with my daughter and did not want to be relocated to an unknown hotel with zero notice, especially when there were clearly rooms available.

6

Mayah

Mar 25, 2025

·

Stayed 2 nights

Pool was super dirty, dings in the wall in the room, asked for a crib didn’t get it

10

Cheri

Jun 8, 2024

·

Stayed 1 night

We have a great time every time we stay at this hotel. The people at the front desk are awesome. Had a couple things happen in the room, but they were really quick to fix the problem.

10

ashutosh

Jul 14, 2024

·

Stayed 1 night

I forgot my wallet in the hotel room and didn't realize it until later that day. I had a good amount of cash in my wallet. When I finally realized I had forgotten my wallet and called the hotel, the manager informed me that their staff had found the wallet after our checkout and submitted it to the manager. This extraordinary act of honesty and kindness by the hotel staff is something I truly appreciate and can't thank them enough for.

2

William

Aug 22, 2025

·

Stayed 3 nights

Worse experience ever. They never cleaned our room, never brought clean towels, etc. Called the front desk6-8 times, but no one answered the phone. Food (breakfast) was inedible. Coffee and juice were good. Killed a roach on bathroom wall. Check-in and checkout I had to search all over the 1 st floor to find someone to check me in. One day I personally requested clean towel and clean room. The front desk assured me they would make sure it happened( about one PM). Nothing was done when I returned at 6pm. Could not find any person in or around the front desk to talk to. Called the front desk 4 more tomes….. no one ever answered the phone, so I left messages but they were ignored. Finally at 9;50 PM someone arrive at our door with clean towels. Request that the following someone clean our room, make the bed, and take away all the used towels and washcloths. No one showed up. I could go on but what’s the use. Your ratings for this hotel are so exaggerated. I don’t plan to rely Hotels.com help select or reserve lodging.

2

Angela

Aug 11, 2024

·

Stayed 1 night

No sleep! The room next yo us paeties until almost 2AM. We called the front desk 3 times and asked for the issue to be taken care of. But it was not. In the morning, I asked for a refund and was told because I booked through Hotels.com, I couldn't be refunded and that is why I should have called the hotel directly.

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Location

Location is convenient to restaurants and shopping, but multiple reviews note significant highway noise in some rooms; a nearby dog hotel can add occasional noise.

Related guest reviews

10

Ashley

Jan 2, 2025

·

Stayed 1 night

Loved it! Good location

10

Tiffany

May 23, 2024

·

Stayed 1 night

great location and clean

6

Corey

Feb 10, 2024

·

Stayed 2 nights

Nice big room but loud with the interstate right outside the window. Workout room was small and very limited. Staff was super nice.

10

Deborah

Jan 31, 2025

·

Stayed 1 night

We stayed here for 3 days - for a surgery visit. The front desk was very accommodating and the suite worked very well for our needs. Although it’s a few blocks off the main drag, it was still conveniently located (also right near a Costco). The breakfast had variety and that also made things EZ. We were happy with our stay.

4

Mark

Feb 18, 2024

·

Stayed 1 night

There was no hot water in the bathrooms. Showers were cold only. Right on highway and have interstate trucks under your window all night.

8

PATRICK

Jan 8, 2025

·

Stayed 11 nights

The dog hotel next door is too close and noisy. The laundry on the fourth floor only is a little obnoxious.

10

Craig Mischke

Dec 6, 2024

·

Stayed 1 night

This hotel is one of those stays that you would hope to find at every hotel but don’t. Aside from being right next to the highway, (noise) the room was clean spacious and comfortable. If you like a soft bed your in for a treat. That’s hard to find. The breakfast was excellent. Compared to all the other hotels and stays I’ve had over the years I actually felt like I got more then what I paid for.

6

April

Mar 10, 2024

·

Stayed 1 night

The highway noise is very loud in the rooms. There was a used toothbrush next to the bed, not sure how that was missed. Floors didn’t appear to have been swept. Bed was hard and uncomfortable. Would not stay here again.

10

Tiffany

May 25, 2025

·

Stayed 1 night

Easy parking and near restaurants

10

Jennifer

Apr 14, 2024

·

Stayed 1 night

We always stay here when coming to Indy. Convenient location, large rooms, comfy beds with kitchenette & good breakfast and good price

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Dining

Breakfast earns frequent praise for taste and variety, but consistency is an issue: some stays had lukewarm or late service, items not refilled, or no breakfast due to staffing. A few mention an evening social and a clean dining area.

Related guest reviews

4

Margaret

Aug 19, 2024

·

Stayed 2 nights

We paid extra for breakfast. No breakfast or coffee was provided. The breakfast person was a no show was the excuse. The front desk person told me to make coffee in my room except part of the coffee pot was missing. No partial refund was offered by management. Very unprofessional staff and poor experience.

6

Sandra

Aug 12, 2025

·

Stayed 2 nights

I could not get the air conditioner to go below 76 degrees so it was uncomfortable sleeping. The elevator smelled like urine (it is a pet hotel). The breakfast was luke warm at best, but good otherwise. The stay was fine. The only big thing for me was the air conditioning.

10

Christopher

Sep 20, 2023

·

Stayed 1 night

Staff at front desk were super friendly and made the effort to get to know myself and the people we were traveling with for our stay. The hotel was clean and the suite we booked was really spacious. We went to the continental breakfast and that was really tasty as well! Would 10/10 book here again!

8

Shannon

Apr 12, 2023

·

Stayed 2 nights

We enjoyed our stay. Pool and hot tub area were nice and well maintained. Towel availability was hit or miss but that is typical for most hotels. There were plenty of options for breakfast. There were no posted directions for the waffle maker but we figured it out. The hot food was not refilled after 8:30 am both days. The front desk was wonderful and friendly. Note the heat/air unit in your room can be switched to be controlled in the unit's panel so you can have the fan run constantly. You just have to ask the front desk to make the switch.

6

Traci

May 4, 2025

·

Stayed 1 night

I want to start with something positive the breakfast buffet was great it was huge and fully stocked! The rooms were big they were surface cleaned. The room needed deep cleaned. The corners in the bathe were gross, white finger prints on the couch, stains on the chairs. The front desk lady was very friendly. The pool area needs help. The pool looked like it was filled with algae it wasn’t it was just stained but looked really gross .

10

Lisa

Sep 28, 2025

·

Stayed 1 night

Continental breakfast was delicious and fresh

10

DeVontae

Oct 13, 2025

·

Stayed 1 night

Absolutely fun time. Staff were great. Breakfast was awesome. Everything was clean. Will def come back when in Indianapolis in the future.

6

Ashley S

Feb 12, 2024

·

Pool area had the worst chemical smell I have ever smelled. It instantly made my eyes burn and I felt like I couldn’t breath. My daughter was only able to swim for 20 minutes due to the smell. Floor above us was extremely noisy even past normal sleeping hours. Breakfast was supposed to start at 7am. We walked into breakfast area at 7:10 and there was not one piece of food out. When I questioned the woman at the front desk she replied with “I just clocked in, I don’t know what’s going on!”

10

Patricia

Jun 16, 2025

·

Stayed 1 night

Loved our stay… very accommodating staff and delicious breakfast buffet!!!

10

Jennifer

Apr 14, 2024

·

Stayed 1 night

We always stay here when coming to Indy. Convenient location, large rooms, comfy beds with kitchenette & good breakfast and good price

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AI-generated summary based on recent guest reviews

Month	Average price
January	$111
February	$114
March	$132
April	$175
May	$167
June	$146
July	$179
August	$150
September	$110
October	$129
November	$113
December	$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $369	15 $274	16	17 $178	18 $179	19 $184
20 $160	21 $126	22 $131	23 $137	24 $125	25 $182	26 $226
27 $139	28 $129	29 $176	30 $177

Su	Mo	Tu	We	Th	Fr	Sa
				1 $125	2 $148	3 $139
4 $131	5 $136	6 $127	7 $136	8 $127	9 $142	10 $136
11 $131	12 $138	13 $135	14 $135	15 $141	16 $142	17 $147
18 $166	19 $238	20	21	22	23 $308	24 $269
25 $168	26 $166	27	28 $171	29 $146	30 $185	31 $201

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Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Accessible (Hearing)

Suite, 2 Queen Beds, Accessible (Hearing)

Suite, 1 King Bed, Accessible (Hearing)

Suite, 1 Bedroom

Studio Suite, 1 King Bed

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 2 Bedrooms

Studio, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Homewood Suites by Hilton Indianapolis Northwest

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Prices for upcoming dates