Four Points Flex by Sheraton Kanazawa

Beautiful property, great location. The only issue was one of their washer/dryer machine wasn’t drying. Ran the dryer for 2hrs and clothes were still wet. Told front desk and they said that’s how it is… the other machine worked fine.

受け付けの方の対応の仕方が良かったです。大浴場が無いのは残念ですが、安価で泊まることができて良いです。

キレイでした。市場近くで便利。コーヒーの無料サービス嬉しい。

Very nice staff and an overall comfortable place to stay. I only wished the coffee maschine in the lobby could be used (it was covered by a sheet) the four days I was there). It would have been nice to able to get a coffee or hot chocolate.

兼六園、市場は近く、駐車場も800円で利用できたのた。

Nice clean and updated rooms but only two elevators with a wait almost every time. Only two self service washers, and nothing in place for staff to remove clothes sitting in them well beyond the finished time limit.

何度かリピート。 場所は観光に良く、スタッフも親切。 部屋は狭いが、新しく綺麗で、快適。ベッドやタオルやお茶のクオリティも良い。 各階にウォーターサーバーもある。 コストパフォーマンスが良いので、リピート。 特に一人旅にはおすすめ。

夕方到着した時にエレベーターが1台しか動いていなかったので、エレベーターが来るのが遅かった。

\u3000施設・設備とも新しく清潔で、快適に過ごす事ができました。 \u3000フロントスタッフが日本人で、接客も丁寧でした。 \u3000提携駐車場が遠いので、荷物の多い時は不便かも。

近くにコンビニあって便利でした。セキュリティも良いし。 割引の効くパーキングが思ったより遠かったかな？ぐらいです。

I usually stay at this Hotel brand in Japan as it is reasonable in cost. In this particular hotel the bathrooms are step up. And the step up is very high. This could be a problem if older and to avoid tripping. I also notice stains on the carpet that should be cleaned.

新しく清潔な点

部屋が暑すぎる。空調の調整が利かないのが辛い。それと、浴室が臭う。駐車場が分かりにくい

Spotless room.

Room was clean.

Clean, quiet, friendly staff, central - all that I wanted. Would stay there again.

We loved our stay here. The bed is so comfortable, even provided 2 pillows for each guest. Room is very clean. Walkable to places of interest. Staff are nice and helpful.

Very clean rooms and nice staff.

Muy limpio, amplio, acogedor

フロントスタッフの対応はとても良かった。 またバスタオルやまくらもふかふかで良かった。 悪かった点はユニットバスが健康を害するレベルでカビ臭く、下水臭がしてお風呂に髪の毛が落ちていたり、入室した際トイレの流し忘れがあって萎えました。 お金を払って泊まっているのにこの不潔さはないな〜と思ってしまいました。

I usually stay at this Hotel brand in Japan as it is reasonable in cost. In this particular hotel the bathrooms are step up. And the step up is very high. This could be a problem if older and to avoid tripping. I also notice stains on the carpet that should be cleaned.

The hotel was clean and well-equipped with everything a traveller might need. The bed was clean and comfortable, and the bathroom had good facilities, including a shower over a seated bath and a warm toilet seat with all the bells and whistles. There was a teapot and cups in the room, and additional amenities were available at reception. The staff were very helpful and spoke English. The hotel is within walking distance of markets and parks. The only minor drawbacks were the compact room size, which made it difficult to fit a suitcase, and the lack of a proper wardrobe—just a couple of hooks on the wall with hangers. Another small inconvenience was the high threshold to enter the bathroom. Otherwise, everything was great.

The heating unit in my room was broken. The rim was very hot with no relief. I was told to open the window.

Room very clean and well appointed for single occupancy (ie as booked) but two pairs of slippers suggests it may be offered to double occupancy. AC labelled solely in Japanese and using Google translate didn’t really help When trying to get the room cooler. Bath just fine for showers over but more a sit-in rather than lie-insize if bathing

The room was very hot, staff told me the air conditioning was turned off, the room was 78. The window did not open, I was given a electric fan which made a big difference, I would have left without the fan. Close to the castle typical Japanese city stuff in the area. Fish market interesting.

Perfect single room for one person

Very clean and comfortable and staff is very kind. Room is a little small with no closet but well organized and had everything we needed. Breakfast has big variety but all savory dishes which may just be a cultural thing.

I'm going to try not to be too hard on this property as some of what happened wasn't their fault, but my stay here was one of the worst I've had anywhere in recent memory. My rating of the hotel might seem higher than what this review suggests, but I'll try to explain. First, the staff and hotel's condition were fine. My problems focused mainly around the AC/heating unit in the room. So... I don't know what the issue was as I never figured it out, but the AC wouldn't come on. It was almost like the property had disabled it since its as already fall and was getting pretty cool at night. Either way, this wasn't really a problem because it was cool outside and the window opened. But what then happened was at night... (Only at night) The heater would randomly come on (even though the entire system was off) and then would just blast heat into the room until you got up and turned off the system... It literally wouldn't stop until you manually shut it off. It did both nights. So what ended up happening was I'd leave the window open because it was cool, then construction in the middle of the night on the street below forced me to close the window due to noise. But then the heater would randomly kick on and I'd wake up sweating. Leading to me having to open the window again because the AC wouldn't work. This cycle occurred both nights. Not the hotel's fault there was loud construction at 1am, but the heater... It was a nice, clean hotel. I think I just got really unlucky.

房間很小

Room is a bit small but with everything you need including a fridge. You can book the breakfast with them a bit cheaper too but it's managed by a next door restaurant. Food is rather average and there is no WiFi.

Beautiful property, great location. The only issue was one of their washer/dryer machine wasn’t drying. Ran the dryer for 2hrs and clothes were still wet. Told front desk and they said that’s how it is… the other machine worked fine.

Enjoyed the stay. Staff were extremely friendly and helped with directions etc. Very clean and comfortable. Great experience.

The hotel was simple and clean. Our train came in the morning and the desk was able to hold our bags til check in. The room suited our needs. The heater wasn’t cranked up like most other hotels we’ve stayed in around this time, thankfully. We were only staying overnight so we didn’t have much baggage with us, but tho the room may be that of the typical business style hotel, I appreciated the little nook on the far end of the desk which could perfectly situate a medium size luggage or even two carry on rollers. The location was good. The hotel is about a 15 minute walk from the train station along the main road. From there, most of the main sight/attractions are also 10-15 mins or so out in either direction (higashi chaya, omicho market, nagamachi, Kanazawa castle, etc). I believe there are some convenience food for purchase in the lobby, but there is also a 7-11 across the intersection and a Lawson and Fami Mart a few blocks back towards the station. There’s also a drugstore in that general area. The Main Street that takes you from the train station to the hotel hosts a lot of shopping and eateries.

Staff friendly, cleaners friendly, room clean, good location.

The hotel was clean and well-equipped with everything a traveller might need. The bed was clean and comfortable, and the bathroom had good facilities, including a shower over a seated bath and a warm toilet seat with all the bells and whistles. There was a teapot and cups in the room, and additional amenities were available at reception. The staff were very helpful and spoke English. The hotel is within walking distance of markets and parks. The only minor drawbacks were the compact room size, which made it difficult to fit a suitcase, and the lack of a proper wardrobe—just a couple of hooks on the wall with hangers. Another small inconvenience was the high threshold to enter the bathroom. Otherwise, everything was great.

Very nice staff and an overall comfortable place to stay. I only wished the coffee maschine in the lobby could be used (it was covered by a sheet) the four days I was there). It would have been nice to able to get a coffee or hot chocolate.

Clean, quiet, friendly staff, central - all that I wanted. Would stay there again.

We loved our stay here. The bed is so comfortable, even provided 2 pillows for each guest. Room is very clean. Walkable to places of interest. Staff are nice and helpful.

Very friendly staff in a very comfortable hotel. Great location just a couple of minutes from the castle & gardens and plenty of buses run from the bus stop nearby. Overall provided good value for money. The double room we booked was rather compact so worth noting if you are travelling with lots of luggage. We didn't have any meals at the hotel so cannot comment on the restaurant.

スタッフの対応がとても感じ良くて良かってです。

The hotel was simple and clean. Our train came in the morning and the desk was able to hold our bags til check in. The room suited our needs. The heater wasn’t cranked up like most other hotels we’ve stayed in around this time, thankfully. We were only staying overnight so we didn’t have much baggage with us, but tho the room may be that of the typical business style hotel, I appreciated the little nook on the far end of the desk which could perfectly situate a medium size luggage or even two carry on rollers. The location was good. The hotel is about a 15 minute walk from the train station along the main road. From there, most of the main sight/attractions are also 10-15 mins or so out in either direction (higashi chaya, omicho market, nagamachi, Kanazawa castle, etc). I believe there are some convenience food for purchase in the lobby, but there is also a 7-11 across the intersection and a Lawson and Fami Mart a few blocks back towards the station. There’s also a drugstore in that general area. The Main Street that takes you from the train station to the hotel hosts a lot of shopping and eateries.

Very convenient location and clean room with good price, perfect for 1-2 nights stay

Great Hotel with an amazing breakfast. Helpful staff. Central location close to bus lines and walkable to the castle and garden areas.

Great location, great stay, thank you!

Very convenient location. Close to the station. Lots of restaurants around to pick from. Staff was pleasant.

Location

立地がとても良くホテルのコンディションもいいと思います。

近江町市場に、近くて良い。

Clean. Great location. Quiet. Professional friendly experience.

Ottima posizione vicino al mercato del pesce, castello e giardini. Ben collegata anche con i bus locali se ci si vuole spostare nelle zone più lontane di kanazawa; l’hotel vende i pass giornalieri per i bus locali. Stanza pulita ma un po’ piccola (come gli standard giapponesi purtroppo)

シェラトンというより普通のビジネスホテルでした 朝食はうーん、清潔感がもうちょっと欲しいです。 料理は美味しいです

The hotel was simple and clean. Our train came in the morning and the desk was able to hold our bags til check in. The room suited our needs. The heater wasn’t cranked up like most other hotels we’ve stayed in around this time, thankfully. We were only staying overnight so we didn’t have much baggage with us, but tho the room may be that of the typical business style hotel, I appreciated the little nook on the far end of the desk which could perfectly situate a medium size luggage or even two carry on rollers. The location was good. The hotel is about a 15 minute walk from the train station along the main road. From there, most of the main sight/attractions are also 10-15 mins or so out in either direction (higashi chaya, omicho market, nagamachi, Kanazawa castle, etc). I believe there are some convenience food for purchase in the lobby, but there is also a 7-11 across the intersection and a Lawson and Fami Mart a few blocks back towards the station. There’s also a drugstore in that general area. The Main Street that takes you from the train station to the hotel hosts a lot of shopping and eateries.

Beautiful hotel in an super great spot. We will stay here again. The breakfast is great, too!

Great Hotel with an amazing breakfast. Helpful staff. Central location close to bus lines and walkable to the castle and garden areas.

お部屋は新しくて綺麗です。テレビは衛生放送は入りませんでした。安く泊まるにはいいかもしれませんが、朝食は値段の割にクオリティが低いです。

こじんまりとした室内ですが、清潔で快適でした。細かいところですが浴室・トイレの照明の照度が調整できて、寝るのにも邪魔にならずかつ深夜起きても安心でした。朝ごはんも充実。おでんがあるのが嬉しかったです。

1Fのレストランはリーズナブル

Very clean and comfortable and staff is very kind. Room is a little small with no closet but well organized and had everything we needed. Breakfast has big variety but all savory dishes which may just be a cultural thing.

Very good quality for its price. Room was very small and breakfast not so great. Otherwise very good value for its price range.

Room is a bit small but with everything you need including a fridge. You can book the breakfast with them a bit cheaper too but it's managed by a next door restaurant. Food is rather average and there is no WiFi.