Name: Hyatt Regency Louisville
Address: 320 W Jefferson St, Downtown Louisville, Louisville, Kentucky, United States of America, Louisville, Jefferson County, US
Price range: $187–$1,401 per night
Rating: 8.73

What guests think

Hyatt Regency Louisville draws praise for its central, walkable location by the convention center and 4th Street Live, generally friendly staff, and many comfortable rooms, though experiences vary with noise, check-in delays, and uneven dining value.

Reviews frequently note stained carpets, missing or damp linens, and occasional maintenance problems, alongside solid housekeeping in other stays. The downtown setting is convenient yet can feel rough at times; parking is attached and easy for many, but some reported confusion, added costs, or vehicle break-ins. Expect a convenient base with mixed noise levels and services.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

On-site features include a pool and a bar/restaurant, plus an attached garage; many found parking convenient. Others reported elevator or key-system issues, a closed or limited coffee outlet, crowded or unappealing pool, and occasional car break-ins or valet delays.

Related guest reviews

8

Tim

Jul 31, 2024

·

Stayed 2 nights

A good night stay with many restaurants and sights to see within walking distance. Parking is very expensive for valet. Many cars broken into this night we stayed. They broke windows to enter the cars and trucks. Stayed in the 18th floor away from street noise.

8

Jonathan

Oct 20, 2023

·

Stayed 1 night

Very nice stay. Been to hotel 3-4 times for HNA convention and have been pleased with the accommodations. The Valet was not a good experience. They were wildly understaffed/prepared. Waited 45 minutes for my car in the morning and I was the only one there. They had no valets present.

8

Anita

Dec 6, 2023

·

Stayed 4 nights

Nice hotel. Would expect a Hyatt Regency to have more amenities. No airport shuttle, no room service, no hot tub, no heated pool. The restaurant is nice and food was good. Employees I encountered were all very pleasant.

6

Elizabeth

Jun 22, 2025

·

Stayed 4 nights

Pool was not appealing to swim in also the too was not up to my standards as far as updated look and cleanliness.

6

Barry

Apr 27, 2024

·

Stayed 2 nights

The elevator didn’t work and it stink

2

Kesha

Jan 7, 2025

·

Stayed 1 night

Park in parking garage came out to my window busted out my car ram shaft my Louis vutton purse gone none of the staff was helpful bad experience

8

Janina

Apr 7, 2025

·

Stayed 2 nights

My kids loved the pool!

8

Donna

May 27, 2023

·

Stayed 2 nights

Initially difficult to find entrance to park. You can’t check in without first parking. Also, parking in garage has a hotel charge added if you uses your room key to come and go. Valet costs another $10 per day - so just self park if you leave and return once. Our room was exactly as depicted and comfortable. The bathroom wasn’t roomy but they provide a nice, lighted makeup mirror that you can use in the bedroom. Shower was roomy and water pressure out of the large shower head appreciated. We were disappointed that the Starbucks attached to lobby was closed. The hotel set up its own coffee bar, but the quality was lower and it wasn’t hot. We stopped by the bar one night since it looked inviting on the patio. However, only a small fraction of the listed bourbons were actually stocked. Then our server saw our tiny bag of fudge just bought as we walked back to the hotel from dinner. She informed us that we couldn’t consume it there. So we went elsewhere.

10

Donna

Jan 4, 2025

·

Stayed 2 nights

Very convenient to the KICC. Parking available and reasonably priced. No complimentary breakfast. No microwave. But overall very pleased! Would recommend

6

David

Aug 4, 2025

·

Stayed 2 nights

This Hotels security guidelines are for illusion. You may see security helping older people navigate the elevators yet, hotel staff will overlook people coming off the streets to sneak in wearing their swimsuits wrapped in what looks like, hotel towels, and wait for a guest to use the elevators after they push their floor button Since the pool happens to be on the 4th floor, all paying guest have access to only their floor plus the 4th floor. Also, you need a room key to access the pool area. Therefore, either an employee, or some unsuspecting guest, staying at the hotel, is allowing this to continue. So, be aware that if you stay at this hotel, expect the pool to be very crowded with kids of non-paying guest. As far as the room, the glass shower was the best part of the stay. As for our pillows, not so great, Should, by chance, you dine at the Sway restaurant, inside, next to the hotel lobby, when at breakfast, The link Sausage was questionable. It has an odd look, texture, and flavor. Set a Reminder for if you should pay for meals, as part of your stay, whether ahead of time or at the hotel, be sure to get the vouchers every day, for each person in your room before sitting down to your meal.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many found rooms and common areas very clean, while others reported stained carpets, hair in bathrooms or on linens, mold or odors, and occasional pests.

Related guest reviews

10

Pamela

Oct 30, 2023

·

Stayed 2 nights

Hotel and staff was amazing. Our room was comfortable and nice however there was a good amount of mold in the bathroom

6

Melissa

Feb 26, 2025

·

Stayed 2 nights

We stayed at the Hyatt for two nights while attending an event at the Kentucky International Convention Center. The location of the hotel to the convention center is ideal, as it is connected by a sky walk. Upon checking in to our room, I noticed immediately that the carpet had not been swept. There were crumbs and little pieces of debris scattered around, including a child’s sticker. The rest of the room was decently clean, but the carpet had clearly been missed. The room itself was comfortable and plenty spacious for two. The heat worked well and kept the room warm without being too hot/dry (a big deal for us as my daughter is always cold and I tend to run warm). Other amenities in the room were standard. One major drawback of our room on the 4th floor was the noise level. It was so incredibly noisy well into the early morning hours; it sounded like it could have been coming from the pool, but I believe it was supposed to have closed well before then. In any event, it was very loud and disruptive to sleep, especially when the heat wasn’t actively blowing in the room to cut some of the noise. We ordered room service twice and while the food from the onsite restaurant was good, items were missing from both of my orders, including two cans of Pepsi that were $10(!) and toast that was meant to accompany my eggs. I expect to pay a premium for room service, but it seemed a little excessive, especially when the delivery was subpar. Overall, the staff was very friendly and helpful.

10

Samantha

Mar 11, 2025

·

Stayed 1 night

Super clean, beautiful hotel

10

Antonio

Oct 22, 2023

·

Stayed 1 night

Excellent room. Super clean.

6

Shalecha

Jul 21, 2025

·

Stayed 2 nights

The room carpet was very stained. The ceiling look like it was a leak that happened.

6

Anamary

Jul 15, 2025

·

Stayed 4 nights

Nice hotel but room bathroom was dirty (lots of hair from previous occupants). Area surrounding the hotel is full of homeless people; security at night is needed.

4

Heather

Apr 28, 2024

·

Stayed 2 nights

Room could have been cleaner. Dusty, hair in shower and stains on the sheets.

4

Robert

Sep 18, 2023

·

Stayed 2 nights

When I tried to use the coffee maker (which didn't work), bugs that looked like small cockroaches crawled out of the area where the K-Cup would go. Later I found them on the wall where I was able to smush them. I didn't want them crawling into bed with me later. There was a rotten egg smell coming from the HVAC vent when I turned the AC on in the morning. And the best part was that the windows don't even open a crack to vent the nasty smell. Staff was very friendly.

6

Brad

Aug 2, 2023

·

Stayed 2 nights

Great location with numerous options to grab a bit to eat or drink. The staff was great! What I was disappointed in was the up keep. The carpet in our room was gross!

4

Jamie

Apr 26, 2024

·

Stayed 2 nights

Blanket was stained and dirty looking. Lock on bathroom door didnt work. Rest of hotel was good.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable with good city views from higher floors. However, the atrium design and hallway or street activity create frequent noise, and several guests noted firm beds or pillows, loud HVAC, small rooms, or unreliable Wi‑Fi.

Related guest reviews

2

eiro

Jul 19, 2024

·

Stayed 1 night

Loudest hotel I have ever stayed at. The atrium design of the hotel makes it sound as if a conversation being had in the lobby was right outside your door on the tenth floor. Walls are also paper thin, meaning that if you are a light sleeper at all this hotel should be avoided if possible.

6

Josh

Jan 31, 2025

·

Stayed 2 nights

Great place. The bed and pillows were horrible though.

8

Suengwon

Jun 4, 2025

·

Stayed 1 night

Good quality but somewhat noisy sound from other rooms

8

jennifer

Aug 10, 2025

·

Stayed 1 night

The seating and bed were not soft! The pillows weren't "pillowy" ac vent was so loud! Everything was high-end except that.

8

PRESTON

May 16, 2025

·

Stayed 1 night

The only problem I had was my room was by the elevator, and you could hear the elevator going up and down all night long. But it’s a nice hotel.

6

Riley

Feb 21, 2023

·

Stayed 2 nights

The design of the hotel (all rooms opening onto a huge atrium) makes for a very noisy night. We could hear everything going on from other floors, as well as the lobby floor.

8

Robert

Oct 2, 2023

·

Stayed 2 nights

Property beautiful. Internet was terrible!

6

Robert

Apr 29, 2024

·

Stayed 2 nights

I checked in and found that my fifth floor room was near a street fair of some sort. The noise and vibrations from the fair lasted until at least 10pm. I mentioned this to the hotel clerk and was offered some ear plugs! I checked in early enough that I should have been offered a different room on the quiet side of the hotel.

6

Ann

Nov 2, 2025

·

Stayed 1 night

Room was very awkwardly set up. Neither sofa or bed was in front of tv. Room wasn't ready at 6:30pm when we checked in...echo/talking was really loud all night from people in the hallway... had to lug bags from parking garage instead of being able to check in and then park.

10

Megan

Jun 9, 2025

·

Stayed 1 night

We've never stayed in such a tall hotel, the view was awesome and the elevator rides we're an attraction all their own.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with some resolving booking issues. That said, multiple reviews cite slow or delayed check-in, poor communication, unresponsive housekeeping, occasional rudeness, or even an overbooking.

Related guest reviews

8

Ifeoluwa

Nov 16, 2023

·

Stayed 4 nights

Overall, my stay was great. My only con was the VERY LATE check in. I got to the hotel at 2:30 pm though the check in time was at 4 pm. Understandably, no room was available, however I left my number to be contacted when a room was available. I was not contacted by anyone even at 15 mins past 5pm. I had to go back to the front desk to inform them I had been waiting for over an hr. Excluding the later check in, the hotel is clean, located in a convenient part of downtown, and in the midst of lots of restaurants. A walking distance to the Muhammad Ali center and the one four bridge.

6

Brennan

Nov 13, 2023

·

Stayed 1 night

Everything was great except the check in process. Check-in was at 4 pm and had dinner reservations at 5:30 pm. Upon arrival they told me no room was available and to please sit in the lobby and they would text. Multiple other parties were having the same issue. Upon waiting 45 minutes and it being after check-in time front desk was once again asked about status of room. They stated that rooms were still not clean. This is just very bad practice when your charging guests almost 400.00 per night. Plus ended up missing our dinner reservation!

6

Jingwei

Sep 1, 2025

·

Stayed 1 night

We stayed at this hotel for three nights, and unfortunately, the service was very disappointing. We requested housekeeping multiple times, even repeating our requests, but no one ever showed up. The trash was never taken out, and the room was not serviced at all during our stay.

8

Ericka

May 22, 2023

·

Stayed 1 night

Our check in was frustrating. They did not have our reservation in their system. Thank God for my confirmation number. They stated that my reservation did not come over because it was 3rd party. It showed on back system not the front. Which makes no sense knowing they deal with 3rd parties. After almost 30 -45mins later, a manager was able to set up my room and complete my reservation. Over all, after that our stay was nice. The staff was friendly. The hotel was clean and accessible to a lot of things. No issues from there. We had a great time after the frustrating check in.

10

Lori

Apr 2, 2023

·

Stayed 1 night

The young lady who checked us in was AMAZING! I watched her check in numerous guest with the same I love my job smile and did not miss a beat! The elevators and halls were dirty. Thought by morning maybe they would be better but they weren’t.

10

tim

Aug 22, 2025

·

Stayed 2 nights

Honestly it was awesome, my issue was with expedia they had no record of pre paying or my reservation , they took charge and had it resolved i absolutely am going back and the only place im staying at is there.awesome service

2

Marlon

Aug 5, 2025

·

Stayed 2 nights

I was not able to check in because Hyatt overbooked this property and there were no rooms available. They gave me supposedly a complimentary stay at an another hotel with a lower standard of service and accommodation in much worse part of town and I had to walk there. And I was still charged $80 ans $40 on my credit card which I intend to dispute.

6

Blanca Olivia

Jun 23, 2025

·

Stayed 1 night

The staff at the front desk was very dismissive. A lady was chatting with another worker while we stood in line to check in. Later in the day i asked if i could do late check-out he said its 11am without even looking to see if they could do it. Didn't even ask room number or look it up on the computer. Lady next to him said wr could do 12 but again she didn't ask our room number. Guess who was knocking at our door at 11am? Thats right, the cleaning lady because she didn't know we had late check-out smh

10

Luis

Sep 2, 2025

·

Stayed 1 night

Room was in excellent condition. All the staff was friendly and helpful.

6

Maninder

Oct 22, 2025

·

Stayed 2 nights

Stain on carpet in room , receptionist is very rude

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central and walkable to the convention center, 4th Street Live, the Yum Center, and other downtown attractions. Some guests noted the surrounding area can feel rough and occasionally noisy.

Related guest reviews

8

Tim

Jul 31, 2024

·

Stayed 2 nights

A good night stay with many restaurants and sights to see within walking distance. Parking is very expensive for valet. Many cars broken into this night we stayed. They broke windows to enter the cars and trucks. Stayed in the 18th floor away from street noise.

10

Jill

Apr 14, 2024

·

Stayed 2 nights

Perfect location for those who have an event at the KICC

10

Mark

Sep 1, 2025

·

Stayed 1 night

Great place to stay in heart of the city. Easy to get around. Very close to 4th street live and other area attractions

10

Nelson

Aug 17, 2024

·

Stayed 7 nights

Great and centric location. Walking distance from many venues, restaurants and museums. Went for a work trip to the adjacent convention center and was able to fit in visita to Louisville Slugger and Muhammad Ali museums, Belle of Louisville Riverboat tour and fine dining.

4

Muhammad

Jul 13, 2024

·

Stayed 2 nights

Hyatt regency is near convention centre but the overall downtown is not in good shape atall. There is no shopping in the area most of the businesses have already left the area.

10

Mary

Aug 5, 2024

·

Stayed 2 nights

It was really nice and convenient to walk to most areas.

10

Alison

May 5, 2024

·

Stayed 1 night

This property is conveniently located to everything downtown. Food and everything else you need is within walkable distance.

10

Meagan

Mar 2, 2025

·

Stayed 1 night

Nice hotel, great restaurants and entertainment within walking distance.

10

Morena

Jun 22, 2025

·

Stayed 3 nights

Attached to the garage and convention center.

8

Diane

Jul 15, 2025

·

Stayed 2 nights

The property is in a great location, very walkable to bourbon row. The only thing I have a complaint about is the toilet paper, it is so cheap and rough.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site dining and breakfast drew mixed feedback: some enjoyed tasty meals and a strong buffet, while others found food cold, options limited, waits long, or room service incomplete. Several noted no complimentary breakfast and voucher confusion.

Related guest reviews

10

Nathaniel

Oct 31, 2025

·

Stayed 2 nights

Hotel itself was great, our room was clean, air/heat worked great. We had no issues whatsoever. We were there for an event so the traffic for the elevator was pretty heavy. Would definitely stay again. We did not order room service and the restaurants attached to the hotel unfortunately weren’t very satisfactory. Again, we were there for an event so there was a lot of people there and it was hard to get into other restaurants close by (except for the ones that weren’t open or closed super early).

10

Venilia

Dec 2, 2024

·

Stayed 3 nights

Sway restaurant for lunch was disappointing and no help, wanted to file a complaint and no manager was working is what was told to me. However; I went to another restaurant to order food.. That put a bad outlook on the hotel since they are affiliated with the hotel

6

Tara

Jan 1, 2025

·

Stayed 1 night

Human stains in the couch was super cringe! Thankful I never sit on hotel furniture. Breakfast buffet was not appetizing. Stale bread items, and coffee- bummer. This is the new standard for name brand hotels. Such a shame. This was a Super 8 experience with nicer artwork.

8

Todd

Aug 6, 2023

·

Stayed 3 nights

The staff was very friendly and accommodating. The hotel was a bit dated in some things, although it was very clean. We attempted to eat breakfast in the restaurant but, our wait time was nearly an hour so, we had to take our food "to go" and eat it on the tour bus.

6

Melissa

Feb 26, 2025

·

Stayed 2 nights

We stayed at the Hyatt for two nights while attending an event at the Kentucky International Convention Center. The location of the hotel to the convention center is ideal, as it is connected by a sky walk. Upon checking in to our room, I noticed immediately that the carpet had not been swept. There were crumbs and little pieces of debris scattered around, including a child’s sticker. The rest of the room was decently clean, but the carpet had clearly been missed. The room itself was comfortable and plenty spacious for two. The heat worked well and kept the room warm without being too hot/dry (a big deal for us as my daughter is always cold and I tend to run warm). Other amenities in the room were standard. One major drawback of our room on the 4th floor was the noise level. It was so incredibly noisy well into the early morning hours; it sounded like it could have been coming from the pool, but I believe it was supposed to have closed well before then. In any event, it was very loud and disruptive to sleep, especially when the heat wasn’t actively blowing in the room to cut some of the noise. We ordered room service twice and while the food from the onsite restaurant was good, items were missing from both of my orders, including two cans of Pepsi that were $10(!) and toast that was meant to accompany my eggs. I expect to pay a premium for room service, but it seemed a little excessive, especially when the delivery was subpar. Overall, the staff was very friendly and helpful.

8

Rassa

Jan 1, 2025

·

Stayed 1 night

Had dinner in sway and the food came out cold

10

Brian

Jul 1, 2024

·

Stayed 2 nights

I especially enjoyed my breakfast/brunch experience on Saturday morning. I needed to relocate my seating a couple of times and our server, Sandy, was very helpful and accommodating as I shifted my meal and she made sure everything was taken care of. She did all of this as she maintained a sweet sense of humor!

10

Susie

Dec 15, 2024

·

Stayed 1 night

Extremely Comfortable, convenient location, fantastic breakfast buffet!

10

Donna

Jan 4, 2025

·

Stayed 2 nights

Very convenient to the KICC. Parking available and reasonably priced. No complimentary breakfast. No microwave. But overall very pleased! Would recommend

6

David

Aug 4, 2025

·

Stayed 2 nights

This Hotels security guidelines are for illusion. You may see security helping older people navigate the elevators yet, hotel staff will overlook people coming off the streets to sneak in wearing their swimsuits wrapped in what looks like, hotel towels, and wait for a guest to use the elevators after they push their floor button Since the pool happens to be on the 4th floor, all paying guest have access to only their floor plus the 4th floor. Also, you need a room key to access the pool area. Therefore, either an employee, or some unsuspecting guest, staying at the hotel, is allowing this to continue. So, be aware that if you stay at this hotel, expect the pool to be very crowded with kids of non-paying guest. As far as the room, the glass shower was the best part of the stay. As for our pillows, not so great, Should, by chance, you dine at the Sway restaurant, inside, next to the hotel lobby, when at breakfast, The link Sausage was questionable. It has an odd look, texture, and flavor. Set a Reminder for if you should pay for meals, as part of your stay, whether ahead of time or at the hotel, be sure to get the vouchers every day, for each person in your room before sitting down to your meal.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$160
February	$225
March	$251
April	$299
May	$282
June	$287
July	$186
August	$149
September	$302
October	$291
November	$174
December	$150

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $213	16 $285	17 $376	18 $394	19 $365
20 $215	21 $219	22 $207	23 $284	24	25 $385	26 $379
27 $293	28 $290	29 $310	30 $261

Su	Mo	Tu	We	Th	Fr	Sa
				1 $263	2 $387	3 $263
4 $191	5 $199	6 $199	7 $240	8 $224	9 $233	10 $214
11 $200	12 $220	13 $241	14 $243	15 $247	16 $249	17 $220
18 $220	19 $239	20 $490	21	22	23 $1,401	24 $259
25 $202	26 $205	27	28 $238	29 $187	30 $187	31 $187

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds, City View

Room, 1 King Bed, Accessible (Shower)

Room, 1 King Bed, City View

Suite (Vip)

Room, 2 Queen Beds (With Adapted Tub)

Room, 2 Queen Beds

Room, 1 King Bed

Executive Suite

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Regency Louisville

Have a question?

Considering this hotel for your Louisville trip?

Prices for upcoming dates